Patient Advocate

Medical situations can be stressful and confusing. We are here to help.

The Patient Advocate is available to find answers and guide patients and families through the often complex world of healthcare. Whether you are having trouble making an appointment, your prescription is not getting filled, or your loved one has been admitted and you do not know where to find him or her—we work for answers and resolution for your concerns.

You can be assured that we are here to solve issues. We work with leaders throughout the organization to get answers.

We encourage you and your family to make us aware of any concern promptly You may speak with any member of your healthcare team regarding your concerns. In the event you are not satisfied, we encourage you to contact the Patient Advocate Office at 951-486-4313. You may also contact the Patient Advocate Office by email at PatientAdvocateOffice@RUHealth.org

Office Hours

Monday Thursday: 8 a - 5 p

GRIEVANCES/COMPLAINTS

Our goal is to provide care in a manner that is considerate and respectful of your rights and needs as a patient. If a problem should develop while you are in our facility, we will attempt to resolve it in a timely manner. We encourage you and your family to make us aware of any concerns promptly. Presentation of a grievance/complaint will not, in any manner, compromise your care or affect future access to our services. You may speak with your physician, nurse manager, attending nurse or any other member of your healthcare team regarding your issues or concerns. In the event you are not satisfied with the response provided, you may request to speak to the Patient Advocate for assistance in resolving your concerns.

The public may contact the Joint Commission’s Office of Quality Monitoring to report any concerns or register complaints about a Joint Commission-accredited healthcare organization by either calling 800-994-6610 or emailing complaint@jointcommission.org.

Grievances may also be directed to the California Department of Public Health