03 » Emergency Procedures

If you need the Police Department, Fire Department or paramedic assistance, call 911 immediately.

If you need assistance from Gilbert Gateway Towne Center Security Officers, use the following procedure: 1. Call 602.689.7149 for assistance. 2. Give Security: Your Name, Store Name and Phone Number, Type of Incident, Brief Explanation 3. When explaining the problem, be sure to determine the urgency of the situation and inform the Officer (i.e. “This is an emergency.”) or ask an Officer to stop by the store at his/her convenience.

If at any time you have an emergency or need immediate assistance and need to be discreet about it, call Security at 602.689.7149, state your store or restaurant location and ask for “NORA” or state “can you send Nora over to (store or restaurant name).” NORA stands for Need Officer Right Away. The Security Officer will ask you if the police need to be called and will immediately send a Security Officer to your location.