Marcella Gretch, Education and Training Coordinator

A registered nurse for over 30 years, as well as extensive experience working in health education, Marcella oversees mandatory training for the 400+ staff working across Royal Rehab’s Disability Services team - making sure that current practices are in line with NDIS standards and are keeping staff and clients safe.

Marcella also runs the onboarding program for new staff, checking that they have a clear understanding of their roles and responsibilities. Her new role is aimed at improving the practical skills of staff and strengthening and embedding compliance processes and procedures.

To extend the reach of the education and training programs, Marcella delivers both hands on training and train-the-trainer workshops to service managers and team leaders.

She also conducts face-to-face workshops and assesses staff in the field to make sure they feel comfortable and safe in their roles which can often include important tasks such as administering medication.

Marcella says what she finds rewarding is watching that ‘light bulb’ moment that people experience when they are undergoing their training – and seeing how that translates into better care for clients. In the 12 months since her appointment, Marcella has already seen a significant improvement in practice amongst staff due to the increased focus on training, and she has plans to create even more training opportunities including the expansion of e-learning.

Marcella says that what strikes her most is the culture at Royal Rehab. She says, ”It’s the people that keep me in my role. The team is keen to support clients the best they can – and that really resonates with me.”