Building for the future

A key element of a growth ready organisation is robust and scalable information systems that can expand and adapt to the future needs of the business.

Strong systems, with embedded and automated processes ensure organisations can replicate everyday business processes as new locations or operations are added, while delivering improved services to their customers.

In line with its growth strategy and to achieve higher levels of support and efficiencies, Royal Rehab is making a significant investment in new information systems and associated technologies to support its IT, HR, finance, marketing, and customer service functions.

Following detailed needs analysis, new fit-forpurpose cloud-based systems have been selected. In the coming financial year, these solutions will replace multiple legacy systems and manual processes widely used across the organisation.

Project benefits include, improved efficiencies, collaboration, new best practice processes, and the potential for faster and improved decision making through the availability of enhanced business data and intelligence.

Work is also underway to implement a new Customer Relationship Management System (CRM) to capture clear and consistent customer information and provide better customer insights. In addition to the contribution to sales and marketing activities, the CRM will help improve the customer experience from the enquiry to the onboarding stage. In line with its strategy, these system enhancements will position Royal Rehab to reliably welcome growth as it expands its horizons.

breakthru support worker Marise supporting clients develop their numeracy and literacy skills.