Financial Matters and How to Make a Complaint

Financial matters

Royal High School operates an internet payment system for parents called Parentpay.

This is completely separate from the school fees which are administered directly from the GDST. All chargeable activities that your daughter takes part in must be paid for through our Parentpay portal.

It is important that this happens in advance of the activity so that we are able to secure a place for your daughter and ensure that we have all the necessary staffing in place for her safety. Unfortunately, if payment is not made then your daughter will not be able to participate.

All students will be billed £20 at the start of Year 12 and Year 13 as a ‘sub’. This pays for a variety of extras during their two years in Sixth Form including functions and parties, Christmas festivities, and keeping Common Room well stocked.

How to make a complaint

In our school we want to be able to talk openly and honestly with each other about issues. However, if you and your family feel that a matter hasn’t been resolved then you are entitled to make a complaint and the school has a complaints procedure which is made available to all families.

In addition, boarders have the right to make a complaint to the Office of the Children’s Commissioner: by telephone, 0800 528 0731 or by email - www.childrenscommissioner.gov.uk