Executive Mindset
Business Speak CAPITALIZING ON OPPORTUNITIES
Turning Mistakes into Teaching Moments Begin by eliminating a culture governed by fear
D
BY QUINT STUDER oes forgiveness fit in a workplace? I say yes. Having reviewed the values and standards of hundreds of organizations, one I don’t usually find is forgiveness. I know there are many instances when an employee makes a mistake and they are coached on the best way to handle the situation in the future. But many times, there is a fear factor in an organization that limits the opportunity to coach an employee and improve work processes. In a workplace it is common to hear “I don’t want to get so and so in trouble” when a supervisor is following up on an issue. Or, sadly, a business owner or supervisor only finds out there is an issue after receiving a customer complaint. Near misses were not reported for years in health care. While there may be many reasons why they were not reported, certainly fear was one of them. However, in a healthy
18
|
SPRING 2018
|
850businessmagazine.com
Quint D. Studer is a Pensacola businessman and philanthropist. He is the co-owner of a minor league baseball team, the Pensacola Blue Wahoos, and is the founder of a health care consulting company, the Studer Group.
Photo by DAVE BARFIELD
