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Executive Summary
Dear Mayor, City Council, Citizens and Staff,
It is my pleasure to present the 2021 City of Roswell Annual Department Report, designed to inform our citizens, elected officials and other interested individuals of our city’s activities, progress, challenges and accomplishments over the last year. Throughout the year, city employees continued to provide top-notch municipal government, public safety and enrichment services to our citizens and visitors while striving to increase our focus on customer-centered outcomes. I invite you to take the time to view the department pages to read their accomplishments.
NOTABLE HIGHLIGHTS:
• NEW FINANCIAL SYSTEM • BALANCED BUDGET WITH RENEWED FOCUS AND INCREASED RESERVES • COVID RECOVERY SUPPORT FOR CITIZENS AND BUSINESSES • INCREASED PUBLIC OUTREACH AND COMMUNICATION
In 2021, the city continued to operate in a fiscally challenged economy, and our employees continued to make the necessary adjustments to accommodate rising costs of running a city, while maintaining quality services for our citizens. Beginning with a balanced budget and a focus on those who have struggled through the pandemic, Roswell rose to the challenge. No one person does this work alone. We do it as a team. Our City Council leads through policy, shaping a vision for our government. Staff develops those decisions by thoughtfully, compassionately and efficiently delivering services and completing capital projects. Community members pour in time, serving on commissions, staying engaged on a range of issues and investing in Roswell, literally and through their passion. The city fully utilized all of its resources to provide more transparency and accessibility to local government through modern technology. A strategic effort was made to communicate more effectively with elected officials, citizens and media via our website, social media tools, the Roswell Fix-It Form, timely publications and E-News blasts, citizen engagement programs and events. While it was not without challenges, the City of Roswell completed its overhaul of an antiquated financial software system to an improved city-wide software system that allow increased functionality and tracking with the City’s efforts of providing services to its citizens. Furthermore, Roswell - the “Jewel of the Southwest” continues to be a great place for business, and we look forward to positive economic and community development that will continue to move us forward.
Thank you for taking the time to review this report. I’d also like to thank the 655 dedicated city employees for the tremendous service each one provides to the citizens of Roswell, to our elected officials who provide us with leadership and direction, and to the citizens of the Roswell community to whom we are privileged to serve.
