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A monthly newsletter for staff, physicians and volunteers: Keeping you informed
Congratulations Annual Award Recipients! June 2018 Edition
Engagement Results...4 Brickwork at SAH...10 Coronary Angioplasty Update...14 The annual Dr. William Hutchinson and iCcare Awards were presented on June 21 at the hospital’s Annual General Meeting (AGM). Congratulations to this year’s recipients! L to R: Dr. William Hutchinson Award, Dr. Alan McLean ~ Employee iCcare Award, Norie Tapiru-Cormack ~ Physician iCcare Award, Dr. Derek Garniss ~ Volunteer iCcare Award, Jackie Tomchak
Other AGM Highlights The Annual General Meeting (AGM) focused on the many successes over the last year, as well as the challenges faced and expectations for the future. For 2018/2019, Reg St-Amour will serve as Chair, Greg Peres will serve as 1st Vice Chair and Debbie Romani will serve as 2nd Vice Chair. President and CEO Ron Gagnon will remain Secretary to the Board in an ex-officio capacity. Two members were reappointed for threeyear terms – Lisa Bell-Murray and Pramod Shukla. Thank you to our outgoing Board members, Jim Rennie and Brent Rankin, for their dedicated years of service. To view a copy of the 2017/2018 Annual Report, please go to the SAH website - http://www.sah.on.ca/news/annualreports
A publication by Communications & Public Affairs
EXCEPTIONAL PEOPLE Featuring Heidi Pierce
Heidi Pierce has worked as a Registered Nurse on an acute medical unit for 8 years and is currently one of their AR (Added Responsibility) nurses that work on the floor. In her nursing role, Heidi works with a diverse patient population with a large portion of those patients being oncology and palliative. “My role is to help patients and their families to transition to palliative care,” she says. “It’s an honour to be a part of the patient’s journey and develop a lasting connection with them and their families.” As an AR Nurse, Heidi supports the team by assisting with patient flow, dealing with critical incidents like emergency codes and addressing other issues as they arise on the unit. “It there are unforeseen circumstances or staff need assistance, I have the capacity to help as I am needed.” Heidi works alongside the 3B team and a multidisciplinary team of professionals. “We never have to work alone – we all pull together in a crisis. Our team has the same ultimate goal – to get the patient well and back home.” Heidi enjoys mentoring novice nurses and witnessing their growth and development as care providers. “We currently have some wonderful additions to the floor and I find it humbling and gratifying when a new nurse is inspired to emulate our work and conduct.” Heidi enjoys her work at SAH and finds it very rewarding. “I love the interaction with patients and there is a special bond when you are part of their end of life care or alongside them during their difficult journey. They are so grateful for the support and care I give and I feel I am making a positive difference in their lives and in the lives of their loved ones. That’s why I am a nurse.” Outside of work, Heidi loves spending time with her husband and family, gardening and camping. We thank Heidi for her compassion, respect and teamwork that she brings to her patients, her team and the hospital. Page 2
EXCEPTIONAL PEOPLE Featuring Maria Pitaro
Maria Pitaro has been working at SAH as a Personal Support Worker (PSW) for 8 years on one of our medical units and has worked as a PSW for 18 years. PSWs are front-line workers who are critical members of the health care team. Maria provides total personal care such as toileting, bathing, feeding, dressing and grooming. “I support our patients, their families, our RNs, RPNs and the entire care team by assisting patients with their personal care,” says Maria. She assists 10 long term care patients at any given time. “I am with them when they wake up in the morning and I help them get into bed in the evening.” Maria encourages patients to participate and advocate for their care. “I always encourage patients to ask questions, bring forward concerns and be involved in their care.” Maria finds her work rewarding because patients and their families are thankful for the work that PSWs do. “My patients are in hospital for an extended period of time so they become like family. I get to know their like and dislikes and I treat each patient the way I would want my own parent treated. They are so thankful for the work I do and this is very rewarding for me.” Outside of work, Maria enjoys spending time with family and friends and is an avid cook. We appreciate all of Maria’s talents and for consistently demonstrating respect and compassion to all those she serves! Page 3
EXCEPTIONAL PEOPLE Employee and Physician Engagement Results Thank you to the 1,284 individuals who took the time to provide their feedback and chose to “Be the Voice of Change”. This year saw a marked increase in our participation rates for employees and physicians and a maintained response rate for volunteers. Although improved from our last full engagement survey, our result for employee engagement came in lower than our last pulse survey and did not achieve our corporate target. Our physician engagement result improved over last year, but also did not achieve our goal. Our high volunteer engagement was maintained. Our new vision of, Trusted Partner. Outstanding Care, aligns well with our key opportunities for improvement identified through the themes and verbatim comments related to engagement. The aspiration of trust with our staff, physicians and volunteers, as well as our commitment to outstanding care, will contribute positively to engagement. Our corporate action plan will focus on the following to improve employee, physician and volunteer engagement: 1. 2. 3. 4. 5.
Staffing Optimization Change Management for our ONE Initiative Healthy, Well and Safe at Work planning to support our new strategic priority Quality Framework implementation Improving the model of care in acute medicine
Over the coming weeks, leaders will be sharing departmental results and engaging you in the planning to make improvements in your area. Your opinion matters and your assistance in making positive change is welcomed.
20-Minute Workups Plan to attend one of the remaining 20-Minute Workup sessions with our CEO: Thurs. June 28 - 9:00 am - Auditorium Thurs. June 28 - 12:00 pm - Auditorium Fri. June 29 - 10:30 am - Auditorium The following is the agenda: Our updated Strategic Plan (2018-2022) Corporate goals update Our Year in Review: ONE initiative, Coronary Angioplasty, Senior Friendly Strategy, Long-Term Care Proposal, Withdrawal Management Services, Healthlink, and more! For those who are not able to attend, a copy of the presentation is available on the G drive for your reference: G:\20-Minute Workups\June 2018\CEO 20-Minute Workup - June 2018.pdf Page 4
EXCEPTIONAL PEOPLE June LDI Re-cap Approximately 100 Leaders and 2 PFAC advisors attended the June Leadership Development Institute (LDI) which reinforced learning, coaching and provided plenty of practice. Leaders completed 2 LMS courses as pre-work. The sessions focused on enhancing Transformational leadership skills by: Using questions to dig to root causes and help staff to problem solve Diagnosing performance gaps Applying tactics to deal with disruptive barriers Reviewing various tools and tactics and enhancing our learning on what to use and when Leaders are expected to: Deliver an Annual Report Out to share the great work that is happening in the department and programs. This will help with ensuring alignment of work across SAH and build confidence that we are working on the right things together. Develop a second quarter 90-day plan Practice coaching and change management skills to ensure we are ready for our “ONE” initiative For more information about the LDI, please ask your leader.
Accessible Parking Reminder at SAH Accessible parking spots are intended for those with disabilities who are truly in need of those parking spaces. All staff is reminded to refrain from parking in accessible parking spots unless you have a disability and a valid accessibility permit. The fine for illegally parking in an accessible parking spot or for not displaying an accessibility permit is $300. It is the driver's responsibility to ensure that the vehicle is lawfully parked and that a permit is fully visible when using an accessible parking spot. We have staff, visitors and patients who are in need of these spaces on a daily basis because they are unable to walk long distances. Please respect accessible parking spots at SAH.
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EXCEPTIONAL PEOPLE Our 2018 iCcare Award Recipients Surprised In 2011, our Board of Directors established the iCcare Awards to recognize an employee, a volunteer, and a physician who regularly demonstrate the iCcare values of SAH. For the last few years, the SAH Board Chair and senior staff have informed iCcare recipients through a surprise visit to their areas of work, alongside their fellow co-workers. This year, Dr. Garniss (Physician iCcare Recipient), Jackie Tomchak (Volunteer iCcare Recipient) and Norie Tapiru-Cormack (Employee iCcare Recipient) were surprised in their respective program areas. We salute all of this year’s recipients, nominees and nominators!
Living our
Values! Page ď‚ž 6
EXCEPTIONAL PEOPLE Thank You to BCK Woodworks Thanks to the generosity of Brian, Carol and Konnor Hall of BCK Woodworks, patients in our Mental Health and Addictions program have the opportunity to make beautiful wood crafts. Brian and Carol create and donate a huge assortment of wooden crafts including whirligigs, treasure boxes, gum ball dispensers, bird feeders, key chains, pencil holders, stools and much more. “We make sure all our products are safe by L to R: Carol Hall, Mary Maggini and Brian Hall using glue instead of screws and ensuring the edges are all smooth,” says Carol. “We use recycled wood that has been donated to us and in turn, we create the crafts and make a delivery to SAH every week.” The wooden parts for each craft are enclosed in a bag and patients assemble and paint them. Their idea began 14 years ago when Carol was a patient. “I remember making crafts and wishing there was more of a variety, so I was inspired to give back.” They work out of their small home. It’s a labour of love for the Halls. “We get inspiration from a number of different areas and we work about 4 hours a day on hospital items,” says Brian. Even throughout Carol’s recent health crisis with her heart, she continued to work on her passion. “We do it to give back,” says Brian. According to Mary Maggini, Recreation Therapist, Mental Health and Addictions, the Halls’ donation is significant for the program. “Their work is beautiful and we would not be able to provide this crafting opportunity for our patients if it wasn’t for Brian, Carol and Konnor,” she says. “We have also begun sharing the items with other units including CAP and long-term care. Our patients ultimately benefit and we are so grateful for their generosity.” Thank you to the Halls for volunteering their time and talents and donating their wonderful wooden crafts to SAH patients! Their work is appreciated. Check out BCK Woodworks on Facebook – https://www.facebook.com/BCK-Woodworks271262869904729/
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EXCEPTIONAL PEOPLE Featuring Aldo Deluca
Aldo Deluca decided it was time to give back to the community so he decided to volunteer at SAH 3 years ago and hasn’t looked back. He is a dedicated and reliable member of the volunteer team. Aldo gives his time generously and is always positive when he volunteers as a wayfinder, helping patients and visitors to their destinations within the walls of the hospital. Aldo has always been a supporter of the community. When he retired from Algoma Steel, he then became a business owner, and through those businesses he would host fundraising events to support organizations such as the SAH Foundation. He believes in the value of giving back to his community and supporting those agencies that help others in the community. In addition to at least one wayfinding shift a week, Aldo has channeled his passion for classic cars into spearheading the SAHVA Annual Classic Car and Bike Show, hosted at Maslack Supply. Aldo enjoys showing his car at various car shows across the city and district throughout the summer months. He always knew that the SAHVA would be able to run a successful classic car show, raising funds to support the SAH Foundation. The 2018 SAHVA Classic Car and Bike Show has expanded this year to accommodate up to 250 classic vehicles, with a new partnership with the Water Tower Inn. The Classic Car and Bike show will take place on Sunday, July 29 in the Maslack Supply and Water Tower Inn parking lots. When Aldo isn’t volunteering in some capacity at SAH, he is busy with his part time job doing maintenance at one of the local motels or spending time with his grandchildren in the garden. Aldo is always encouraging friends and acquaintances to give to SAH in some way, be it through volunteering time or supporting various fundraising efforts.
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EXCEPTIONAL PEOPLE Featuring Dr. Ioana-Gabriela Iulius
Welcome to Dr. Ioana-Gabriela Iulius, Internist to SAH and our community! Dr. Iulius was born in Romania and comes to Sault Ste. Marie from Quebec. She completed her undergraduate and medical degrees at McGill University and then completed her specialization and residency in internal medicine at Sherbrooke University in Quebec. “Sault Ste. Marie is pretty and my husband and I are enjoying the people and this community,” she says. Dr. Iulius will be based at SAH in the Medical Follow Up Clinic and she also plans to set up an obstetrical internal medicine clinic in the fall for high-risk pregnant women who have medical issues before, during or after pregnancy. High risk pregnant women with pre-existing medical issues such as diabetes, thyroid issues and autoimmune disorders are now being referred to other centres for care. “I really enjoyed this sub-specialty during my residency and I look forward to caring for high-risk pregnant women closer to home.” Both Dr. Iulius and her husband have lived outside of Canada and have family abroad. “We look forward to having our families visit,” she says. Outside of work, Dr. Iulius is busy with her 6-month old baby, Catherine. She enjoys gymnastics, soccer, swimming, running and cross-country skiing. She is also fluent in English, French, German, Romanian and has some knowledge of Italian. We welcome Dr. Iulius and her family to our community and our hospital! Page 9
OUTSTANDING CARE Report a Barrier on our Website The SAH Accessibility Committee is a working group that prepares, monitors and revises the Multi-Year Accessibility Plan and Annual Status Reports required under the Integrated Accessibility Standards Regulation. Recently, the Committee has launched Report a Barrier, an online form on the SAH website, to provide a convenient and timely way for anyone to raise an accessibility concern/barrier. Did you know that the Accessibility Committee consists of representation from various departments across the organization and the broader community? This working group includes representation from Strategy and Business Planning, Communications and Public Affairs, Facilities Management, Planning, Quality and Risk Management, Patient and Family Advisory Council, Spinal Cord Injury Ontario – Sault Ste. Marie Office, Clinical/Allied Health and Human Resources (ad hoc). For more information on accessibility, contact accessibility@sah.on.ca.
Brickwork and Building Envelope Over the past few years, investigations have been ta king place to determine the underlying causes of the efflorescence, or white staining, on the brickwork around the building. In 2016, the brickwork on the west wall of A-wing was removed, preliminary investigations were made, and the wall was reconstructed as a test site to determine the causes. As a result of that work and further study, EllisDon Corporation will begin Phase A of their building envelope work plan. Phase A will run summer – winter 2018 with mobilization occurring the week of June 18, 2018. This phase will encompass the north end of SAH. EllisDon has agreed to cover all costs related to the construction defects. To ensure the safety of those who will be accessing SAH the work areas will be clearly marked and fenced off as they will be a construction zone. Throughout the rest of the year, you can expect to see multiple tradespeople working on scaffolding around this area of the building. Much of the brickwork will be removed and replaced with new brick. All work will be carried out during daylight hours, with minimal associated noise. Windows will be covered to respect patient privacy and confidentiality. All loading bay and man doors will be accessible during this time, and EllisDon will work with the departments requiring access to the north end of the building to ensure their safety. The hospital departments that will be affected during this phase are Human Resources, Pharmacy, Waste Management, Logistics, and Algoma District Cancer Program. EllisDon will work with SAH to minimize the impact on hospital operations. If you have any issues or concerns, please feel free to contact Devon Clark at clarkd@sah.on.ca or ext. 4678. Page 10
OUTSTANDING CARE Violence Prevention Tools: De-Escalation An effective tool in the prevention and/or management of workplace violence is applying principles of ‘de-escalation’. De-escalation is defined as the ‘reduction of the intensity of a conflict or potentially violent situation’. De-escalation is an essential skill that can be applied inside and outside the workplace. Like any skill, the more you practice and use it, the more effective you will be in managing such situations. At SAH, we offer two training options that teach valuable de-escalation skills. The first is ‘iCcare Conversations’ training (offered to ALL SAH workers), and the second is the Crisis Prevention Institutes (CPI’s) Non Violent Crisis Intervention Training (mandatory for Mental Health and the ED). The following is a very brief description of some of the principles which can be used to de-escalate an individual who may be experiencing a crisis: iCcare Conversations – LEAP Principle 1. Listening to Understand – pay attention, show you’re listening, paraphrase, defer judgement/response 2. Empathize- being aware and sensitive to the feelings of another and allowing a person to vent/release tense emotions 3. Ask Questions – default to curiosity and avoid making assumption, separate the facts from the story 4. Problem Solving – keep it objective, focus on interests and not positions, look for solutions together CPI’s 10 Tips for Crisis Prevention: 1. Be empathic – respect the individuals feelings, it is the most important thing to them in that moment 2. Clarify messages – listen for the feelings behind the facts, ask clarifying questions 3. Respect personal space – stand at least 1.5 to 3 feet away 4. Be aware of your body position – stand one leg-length away and at an angle 5. Ignore challenging questions – redirect the individual to the issue at hand 6. Permit verbal venting when possible – let them release as much energy as possibly by verbal venting 7. Set and enforce reasonable limits – state limits clearly and concisely, offer choices and consequences 8. Be aware of non-verbal cues – pay attention to YOUR gestures, facial expressions, tone of voice, etc. 9. Avoid Overreacting – remain calm, rational and professional 10. Use physical techniques only as a last resort – physical intervention should be used only by trained staff This is clearly just the tip of the iceberg when it comes to exploring the concept of de-escalation. If you have any questions or would like more information, please reach out to your Manager. Sources: CPI – 10 Tips for Crisis Prevention www.crisisprevention.com, SAH iCcare Conversations Program – Agree Inc.
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EXCEPTIONAL PEOPLE Our iCcare Award Recipients Employee iCcare Award: Norie TapiruCormack (shown left) - Norie works in the Housekeeping Department at SAH, living our values every day in all aspects of her work. She is extremely proud to work at SAH, spreading happiness and joy to everyone she meets and treating everyone like family. She provides positive feedback and coaching, and stands behind the values of the organization. Norie is very patient-focused and cares deeply for patients and their families. In addition to working at SAH, Norie has volunteered in the Algoma District Cancer Program for years, greeting everyone with kindness and helping to make patients feel comfortable. She also volunteers and works as a Personal Support Worker/ Housekeeping at the Algoma Residential Community Hospice. Norie goes out of her way, not only for the patients but for the staff as well. She is consistently looking for ways to support others and seeking out ways in which she can assist others. Norie consistently demonstrates her commitment to community and making an impact on the health care system. Norie is generous, sharing ideas on improvement and always willing to take on additional work when needed. She often stops to talk to staff and patients, wearing her bright, contagious smile. Physician iCcare Award: Dr. Derek Garniss - Dr. Garniss is SAH’s Medical Director and Chief of the Emergency Department. Recently, he was also appointed Chief Medical Information Officer for the ONE initiative which will bring an Electronic Medical Record to our patients. He brings a great deal of energy, experience, and expertise to his various roles and is well respected by staff and his colleagues, as well as his regional and provincial partners. Dr. Garniss has worked in the Emergency Department (ED) since 2004 and has been involved in many initiatives that have helped our ED attain its reputation for timely expert care within our province. He is a compassionate physician, who consistently exemplifies our iCcare values in his interactions with patients, their families and fellow colleagues. He is also a Medical Advisor at the Centre for Pre-Hospital Care for Health Sciences North in Sudbury. As an active Assistant Professor at the Northern Ontario School of Medicine, he is always teaching and actively looking at ways to recruit new physicians to SAH. Dr. Garniss is passionate about providing excellent quality care to patients. Volunteer iCcare Award: Jackie Tomchak - Jackie is a committed SAH volunteer, having dedicated more than 32 years to the volunteer sector at the hospital. Jackie currently volunteers in the Algoma District Cancer Program (ADCP). Whether she is folding gowns, bringing a patient a glass of water or a warm blanket, selling cupcakes at a fundraising event, or working on the Sault Area Hospital Volunteer Association (SAHVA) Executive, her motive is always to put our patients first. In the ADCP, Jackie greets every patient with warmth and openness, making each person feel special and truly cared for. Jackie has been a long-term member of the SAHVA Executive in the position of Correspondence Secretary. She never misses sending a card of sympathy, get well, or thank you to SAH volunteers. Jackie has always taken on roles when needed and completed them with excellence. Her involvement during the planning and execution of SAHVA fundraisers is truly appreciated. Jackie goes the extra mile in all aspects of her volunteering experiences and adds her special touch in all she does, especially in her wonderful baking. Page  12
EXCEPTIONAL PEOPLE Our Dr. Hutchinson Award Recipient Dr. Alan McLean was recently honoured with the 2018 Dr. William Hutchinson Award, presented to an individual who has made distinguished contributions to health services in Sault Ste. Marie and Algoma. Dr. Alan McLean was born and raised in London Ontario. He graduated from Medical School at the University of Western Ontario, and completed his residency training in Family Medicine in 1990 at McMaster University. He moved to Sault Ste. Marie in 1991 to start his practice and a family. Dr. McLean has been a longstanding family physician in our community, making significant contributions and positively impacting health care in our community for almost 30 years. In addition to his family practice, Dr. McLean worked in Sault Area Hospital’s Emergency department for many years before becoming Chief of Staff in 2006, a leadership role that fit his commitment to ensuring quality medical care for our community. He was then appointed Medical Lead of the Superior Family Health Team. Through his leadership, the Superior Family Health Team has been a driving force in improving timely access to primary care in our community. Dr. McLean embraces honest conversations with his patients, on their prognosis, health care wishes and care path, allowing them time to reflect on what matters most and empowering them with important choices. Dr. McLean, in partnership with various community agencies, was instrumental in the development of the Neighbourhood Resource Centre. He provides care to individuals who are often marginalized in our community, effectively engages local residents to better understand their needs, and builds connections with community support services agencies such as police services. At the regional level, Dr. McLean was appointed by the North East Local Health Integration Network (NE LHIN) as Primary Care Physician Lead. He has worked closely with the NE LHIN to strengthen and align primary care planning and help build a more accessible system of care for Northerners, taking his talents beyond the boundaries of our community and making a positive difference to a much broader and diverse set of Ontarians. Dr. McLean has been an active Northern Ontario School of Medicine faculty member since August 2004. As Assistant Professor, he embraces his leadership role as educator and mentor. Medical students and family medicine residents have been placed with him on rotation and his office is rarely without a resident, student or both. Many of our current family medicine physicians have spent rotations learning with Dr. McLean. He is a tireless advocate for his patients and for vulnerable populations in our community who do not have access to primary care. He is a physician who truly cares, works to find solutions, is innovative and progressive, and is always prepared to tackle complex medical issues. Dr. McLean is motivated not by what is easy, but by what is right and just. Page  13
OUTSTANDING CARE Update on Coronary Angioplasty Over the last year, SAH has been working collaboratively with St. Michael’s Hospital (SMH) who has been providing cardiac services, educational opportunities and support for SAH’s staff and physicians. As a new site offering coronary angioplasty services, SAH is required to identify an established angioplasty hospital to act as its mentor to ensure established standards are followed. SMH has agreed to partner with SAH and act as a mentor site in delivering enhanced cardiology services locally. “We are pleased to announce that we have officially finalized our partnership agreement and this is a significant step forward in providing our patients with coronary angioplasty services closer to home,” says Ron Gagnon, SAH President & CEO. “This procedure will greatly benefit patients and their families by bringing care closer to home and minimizing the burden of travel. From a provincial perspective, this will also reduce duplication of expensive diagnostic tests, the cost of Northern Ontario Travel Grants and air ambulance costs (ORNGE) when transporting patients to other centres,” he adds. SAH is now planning for the expansion of their Cardiology Program and working with HealthForceOntario, while actively recruiting cardiologists. By offering interventional cardiology services like coronary angioplasty, SAH will also be poised to attract additional cardiologists to our community. “Having local access to high-quality Interventional Cardiology services will save lives,” says Dr. Rishi Ghosh, Medical Director of Critical Care and Cardiology at SAH. “We are aiming to build an exceptional Cardiac program by combining leading-edge technologies, highly efficient access for patients and recruitment of talented Interventional Cardiac physicians. Our Cardiology program will complement the range of outstanding medical services available at SAH and ensure that residents of Algoma and surrounding areas receive the very best medical care.” For the past year, SMH in partnership with SAH’s local cardiologists, Dr. Gupta and Dr. Mathew, has been providing diagnostic cardiac services at SAH. SMH is a major teaching and research hospital with expertise in diverse areas of health care including cardiology. Dr. Christopher Buller, Director of Cardiac Catheterization and Intervention SMH, will be leading the implementation of coronary angioplasty at SAH. “Adding a program in interventional cardiology to the existing high-quality cardiac services in Sault Ste. Marie accomplishes several important goals. Most patients needing angioplasty can now have it closer to home, and those suffering large heart attacks who would benefit from an emergency angioplasty will now have it much sooner. At the same time, the strategic alignment with St. Mike’s means Sault patients needing the most specialized care have a fast and efficient pathway to obtaining it,” says Buller. Providing coronary angioplasty at SAH will include the addition of a second catheterization laboratory. The estimated cost to expand the current laboratory at SAH is $7.5 million. The MOHLTC has confirmed funding up to $2.9 million relating to the construction costs only. Equipment costs, estimated at $4.5 million, are to be fundraised through the efforts of the Sault Area Hospital Foundation (SAHF). “Our current and future equipment needs are substantial and we look forward to continued community support as we kick off our fundraising efforts for coronary angioplasty,” says Gagnon. It is expected that the first coronary angioplasty case at SAH will be performed by late summer. “Although we can begin offering this service in the coming months, we will require two catheterization laboratories to meet the gold standard of providing a “door to balloon” time of 90 minutes or less in cases where there is a 100% blockage of a heart artery and the patient has suffered a heart attack,” explains Gagnon. “The Foundation’s fundraising efforts will focus on building a second laboratory so we can provide timely, life-saving treatment to this vulnerable patient population.” SAH continues to work closely with MOHLTC, CORHealth Ontario and the NELHIN to ensure the expansion plans are in line with established standards. The expanded and fully equipped cardiac laboratories are planned to be complete and operational in 2020. In the meantime, SMH and SAH will continue to work together to ensure the entire Cardiology team at SAH continue to provide optimal care, including coronary angioplasty, a new and much-needed service in the District of Algoma.
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WORKING TOGETHER SAHVA Arctic Cat Draw The SAH Volunteer Association is raffling a 2018 Arctic Cat Alterra 500 ATV machine valued at $8,420. This new machine was donated to the Association by a generous member of the community. SAHVA Volunteers are selling the $5 tickets in the lobby Monday to Friday from 11:00 am – 2:00 pm, with tickets also available in the Gift Shop. Proceeds from the draw will go towards their $250,000, three-year commitment to the Cardiac Stenting Program at SAH. We all know of friends and family who have had to travel out of town for this vital and potentially life-saving cardiac procedure. SAH cardiologists can perform the diagnosis of blockages through angiograms but cannot repair the problem without stenting capabilities. The draw will take place on July 29 at the upcoming 3rd Annual Classic Car & Bike Show to be held at Maslack Supply Limited at 340 Great Northern Road. We thank you for your continued support of the SAH Volunteer Association.
SAHVA Car Show On Sunday, July 29, the Sault Area Hospital Volunteer (SAHVA) will host their third Annual Classic Car & Bike Show, providing auto and motorcycle enthusiasts an opportunity to showcase their vintage vehicles and slick bikes to the community. All proceeds from the event will go toward our fundraising campaign to help purchase cardiac care equipment for our hospital. Last year’s Car & Bike Show attracted 175 registrants, along with hundreds of community members who attended the event. The Classic Car & Bike Show the SAHVA’s signature fundraising event, and they expect another great turnout this year. The event will be held at Maslack Supply Ltd. on 340 Great Northern Road. Along with our expected 200 classic cars and motorcycles, the event will also include live music, prize draws and delicious food. Registration for the event is $10 in advance or $15 on the day of the show. Registration forms can be picked up in the SAH Foundation office. Page 15
WORKING TOGETHER Process for Leader Performance Reviews Underway Over the past month, training has been provided to leaders regarding the Leader Performance Review document and process. The document was created based on Studer Group and Advisory Board best practices and feedback was also solicited from a small group of leaders on the document. The document and process was created to align to the staff performance review process and will roll out in quarter 2 for directors, managers and supervisors. Why have leader performance reviews? Our success depends on everyone in the organization understanding how his/her work contributes and how they are performing and leaders are no exception Staff receives regular feedback regarding performance so leaders should too Best Leadership is a strategic priority for our hospital Good succession plans start with understanding everyone’s performance Our CEO, Chief of Staff (COS) and VPs undergo a 360 review. A 360 degree review provides a feedback opportunity for a group of their colleagues. Typically those asked to participate are direct reports, peers, and other key stakeholders who would have relevant feedback on the individual’s performance. The CEO/ COS and VPs go through this process because their roles are complex and involve many strategic partners.
Save the Date: Rockin’ Out for Recovery
The SSM and Area Drug Strategy Committee presents the 5th Annual Recovery Event on Thursday, September 13 from 5:30 – 7:30- pm at the Roberta Bondar Pavilion. For more information, contact Terri Nicholson at ext. 4170.
Family Fun Day Family Fun Day 2018 is coming your way. Stay tuned for more details.
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EXCEPTIONAL PEOPLE Shining Stars SHINING STAR RECIPIENT
DEPARTMENT
Anna Reda
Physiotherapy
Allison Dalton
PACT
Maryanne Ramsay
CAP
Cindy Benwell
Rehab
Mandy Rankin
IPAC
Lori Kraft
IPAC
Brandy Sharp-Young Evan Adams
Volunteer Resources & Communications Nuclear Medicine
Carrie Boston
Out Patient Mental Health
Rhonda Dunn
Housekeeping
Chris Belsito
Strategy & Business Planning
Lorene Krajewsky
Environmental Services
Shirley Pulkkinen
Renal Program
Doreen Green
3B
Melanie Ingram
Telemedicine
Liliana Sacchetta
Payroll & Benefits
Christy Roach
IPAC
Kelly Harrison
Housekeeping
Christine Gulli
Housekeeping
Lil Silvano
Director – ICU
RECOGNIZED VALUE
Collaboration & Partnership
Congratulations to the Shining Star random draw winner, Evan Adams! Page 17
WORKING TOGETHER Sault College Team Simulation Session Medical residents and students currently training in Sault Ste. Marie joined Sault College nursing and pharmacy students for a team simulation session on April 26 in the Simulation Lab at Sault College. The learners were placed on teams to run real-time inpatient and emergency room scenarios as a multi-disciplinary approach.
L to R (first row): Meaghan Horbatuk, Ben Moreau, Dr. Enow Enow. Second row: Stephane Thibodeau, Dr. Amanda Giunti, Dr. Lily DeMiglio, Dr. Jolene Hall, Dr. Jamileh Shaffaf, Dr. Sean Robinson, Lynnea Lobert
Each team consisted of a medical resident, medical student, nursing student, and pharmacy student. The intent was to allow the group to practice the patient approach and initial management in a team environment. The learners were provided feedback at the end of each session from emergency department physicians Drs. Mohammadi and Beduhn. Thank you to the following physicians and Sault College staff for coordinating this great learning experience for all:
Dr. John Beduhn, ED physician
Dr. Ehsan Mohammadi, ED physician
Dr. Chris Rossi, NOSM Family Medicine Site Coordinator
Ms. Marilyn King, Sault College Dean Health, Community Services and Continuing Education
Ms. Liz Ubaldi, Sault College Nursing Professor, Department of Health Science Site Coordinator
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WORKING TOGETHER Thank You St. Mary’s College Two representatives from the St. Mary's College Student Council stopped by SAH to donate the proceeds from their fundraising campaign to fight cancer. With this donation, we will be able to purchase equipment needed in the Algoma District Cancer Program to help deliver the best possible care to local patients. St. Mary's College created this video to encourage everyone to support their initiative https://youtu.be/0VUmRbSmH84.
Thank you to the St. Mary's College Student Council as well as all the students and staff who participated. Your gift will ensure local patients receive the care they deserve!
SAH Acknowledges Stroke Month June is Stroke Month and the theme this year is “The Impact of Stroke on Women”. Stroke can happen to anyone at any age, and vary in severity, type, cause and effect. Yet, stroke disproportionately affects women. More women die of stroke, women have worse outcomes after stroke, more women are living with the effects of stroke and they face more challenges as they recover. Did you know…? More than 62,000 strokes occur in Canada each year; over 30,200 of these happen to women One-third more women die of stroke than men in Canada; of all deaths from stroke, 59% are women, 41% are men Women who have had a stroke have worse outcomes than men; there are more activity limitations and lower overall levels of mental and physical well-being Women are less likely to go home after stroke; almost twice as many women as men go to long term care instead Approximately 405,000 people in Canada are living with the effects of stroke of which 214,000 are women and 191,000 are men Less than half of stroke survivors who participate in rehabilitation are women (46%), putting them at a disadvantage for making the best recovery possible Elderly women are particularly over-burdened by stroke and are missing out on access to treatment, care and rehabilitation
Remember to recognize the signs and act FAST Page 19
EXCEPTIONAL PEOPLE Featuring Dr. Laura Caputo
Welcome to Dr. Laura Caputo, Family Physician! Born and raised in Sault Ste. Marie, Dr. Caputo completed her Bachelor of Science in Nursing at Sault College and then attended the Northern Ontario School of Medicine. Having completed her nursing placement, medical clerkship and residency at SAH, she is very familiar with SAH, the staff and her colleagues. “SAH has always felt like home to me and I am proud to be practicing medicine in my hometown,” she says. “From my nursing placement at the former site to my residency at the new site, I have been fortunate to have many learning opportunities and to be surrounded by wonderful people who have always been so welcoming and helpful.” Dr. Caputo has recently joined the Superior Family Team and will begin patient rounds at SAH in the fall. “SAH has a great deal to offer and I am very happy to finally start my career in Sault Ste. Marie,” she says. She enjoys the diverse patient mix in family medicine and has a keen interest in sports medicine and pediatrics. In her spare time, Dr. Caputo enjoys spending time with family. “My family is in Sault Ste. Marie so I enjoy spending time with them including my five very precious nieces and nephews.” Dr. Caputo also enjoys going to the gym and swimming. We would like to take this opportunity to welcome back Dr. Caputo!
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EXCEPTIONAL PEOPLE All About the SAHVA The Sault Area Hospital Volunteer Association (SAHVA) was created when the General and Plummer hospital auxiliaries and Volunteer Resources amalgamated in 1999. Their mission statement is to assist the hospital in providing efficient and effective volunteer services in conjunction with the hospital. Today, the SAHVA is a member of the Hospital Auxiliaries Association of Ontario, a provincial association, providing guidance and educational opportunities for volunteers across Ontario. All SAH volunteers are considered to be members of the SAHVA. On the main roles of the SAHVA is to assist the SAH Foundation is its fundraising efforts. The SAHVA Executive provides leadership for its mandate of service and fundraising in support of the SAH Foundation. The Association operates the gift shops and HELPP lottery tickets in addition to volunteering in patient care areas. Special fundraisers are held from time to time such as Christmas Boutiques, Porketta Bingos, bake sales, raffles and card parties. Jim Aquino, outgoing Chair of the SAHVA can attest to the great fundraising work that has taken place over the last several years. “We recently fulfilled our pledge and presented a cheque for $200,000 towards the purchase of SAH’s new CT scanner,” he says. “This major accomplishment was made possible through the tireless work of many volunteers and the generosity of our community and partners.” During Jim’s 3-year tenure, a number of other new and innovative fundraising projects have come to fruition including:
Sleigh/garden cart of wine draw – an old-fashioned sleigh was constructed and filled with bottles of wine. The draw sold out with a profit of $5,000.
Annual Classic Car and Bike Show – the work of the SAHVA has extended beyond the SAH walls. Last year’s event saw a record 200 plus entrants. Classis cars, vans and bikes from surrounding towns including Michigan contributed to the $6,000 plus profit.
Arauco BBQs – during the summer, the SAHVA hosts a BBQ (hot dogs and hamburgers), refreshments and dessert for a nominal fee to Arauco employees who participate in the event. All the proceeds from the event fund the purchase of medical equipment. Special thanks to Arauco who provides all the condiments/toppings for the BBQ which allows the SAHVA to realize a 100% profit from the event.
We take this opportunity to thank Jim Aquino for his dedication as Chair, the entire SAHVA Executive for their hard work, our passionate volunteers for their commitment and our wonderful community for their generosity and support! Page 21
OUTSTANDING CARE Hand Hygiene Sink Faucets In the coming weeks, EllisDon will be removing the aerators from faucets on the hand hygiene sinks in patient care areas. This is being done in accordance with CSA standards and best practice guidelines for hand hygiene sinks. The aerator allows water to be trapped in it and provides an environment where bacteria can thrive and multiply. The bacteria can then contaminate your hands and be transmitted to our patients. Removal of the aerators will help minimize transmission. The aerator also acts as a flow control for the water as it exits the faucet. Removal of the aerators may allow water to come out with more force and cause splashing. This can easily be fixed by stepping slowly onto the foot pedals instead of pressing the pedal right to the floor. As a reminder, hand hygiene sinks are for hand hygiene only. Do not dispose of any other liquid in the hand hygiene sink (e.g. coffee, tea, IV solutions). For more information contact IPAC at infectioncontrol@sah.on.ca
Donation to Cardiac Program Thank you to the G. Verdi & Princess Marie Jose Lodge for their generous donation of $5,000 for the advancement of cardiac services (stenting). The G. Verdi & Princess Marie Jose Lodge is a fraternal order of Canadians of Italian affiliation working together to achieve service and charity to those in need through involvement in the political, social, and economic life of the community. L to R: Lois Turcotte ~ Mary Wishon ~ Joyce Milligan, President ~ Helen Calvelli, Member Reps of the G. Verdi & Princess Marie Jose Lodges Order Sons of Italy of Canada ~ Mary Runde, Patient Care Manger ~ Dr. Rishi Ghosh, Medical Director of Critical Care and Cardiology.
We appreciate their generosity!
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OUTSTANDING CARE Thank You to the Sandra Schmirler Foundation The Sandra Schmirler Foundation has donated $12,270 toward the purchase of a Fetal Telemetry. This gift has ensured expecting mothers will have the best technology needed to take care of them and their unborn babies during childbirth. Fetal Telemetry monitors allow expecting mothers in labour, to move freely around their rooms while they prepare for birth. The unit uses wireless technology to deliver the vitals of the unborn infant and mother to the health care providers, ensuring they have all the information needed (L to R) Brendan Acorn, Sandra Schmirler Foundation Scholar ~ Debbie Fleming, RN ~ Kierston Miron, Patient Care Manager of Women and Children’s Health Department ~ to care for their patients. These monitors are constantly in use Logan and Lauryn with mother Erin Bellerose, Representing the Sandra Schmirler Foundation. and essential to providing the best possible care to our moms and their babies. With this gift, the Sandra Schmirler Foundation has donated a total of $61,600 to the SAH Foundation since 2010. The Foundation was created as a legacy to three-time world curling champion and Olympic gold medalist, Sandra Schmirler. Thank you to the Sandra Schmirler Foundation for their support and for making health care a priority and for helping keep patients close to home!
Congratulations Car Draw Winners! Cars: Toyota Tundra: John Hamilton, 13872 ~ VW Tiguan: Peter Hunter, 15668 ~ Jeep Compass: Robert Gaetano, 16021 ~ Honda HR-V: Don Edwards, 16092 ~ Kia Forte: Glen Thomas, 09167 $1,000 Cash: Alan Smith, 09289 ~ Dennis W Lethbridge, 02954 ~ Fiore Guido, 05126 ~ Paul and Marianne Shuttleworth, 12144 ~ Ed Pigeon, 02754 ~ Delimer Tomjonovick, 11457 ~ Betty Scheifele, 14617 ~ Anne Phillips, 09662 $500 Gas Card: James Dominick, 07502 ~ Donna Coudeet, 01547 ~ John Febbraro, 15228 ~ Wendy Pritchard, 02235 ~ Robert Essex, 14240 Thank you to everyone who sold and purchased tickets to support SAH! Page ď‚ž 23
EXCEPTIONAL PEOPLE Comings and Goings Welcome New Employees:
vital links Vital Links is published monthly by Communications and Public Affairs, Sault Area Hospital. News items, story ideas and upcoming events can be submitted to Rose Calibani at ext. 3671 or calibanir@sah.on.ca
Darlene Osborne, Transformation ~ Katie Mitrikas, Assistant HR Consultant ~ Ryan Koster, ISS Intern ~ Michelle Bernardo, Unit Assistant ~ Michael Jacobson, Registered Nurse ~ Alannah Martin, Registered Nurse ~ Pina Paluzzi, Registered Nurse ~ Kaylee Raynor, Registered Nurse, Krissi Beharriell, Registered Practical Nurse ~ Brianna Mann, Registered Practical Nurse ~ Chelsea Smith, Registered Practical Nurse ~ Tina Hiscock, Registered Practical Nurse ~ Taylor Fryia, Personal Support Worker ~ Courtney Walker, Registered Nurse ~ Shari Dewar, Peer Support Worker ~ Melissa Holmes, Mobile Crisis Response Worker ~ Somer-Rai Nighswander, Mobile Crisis Response Worker ~ Penny Beauchamp, Addictions Service Worker ~ Kristyn Lypps, Mobile Crisis Response Worker ~ Wrayanne MacDougall, Mobile Crisis Response Worker ~ Tiana Iacoboni, Administrative Assistant ~ Danielle Cicchini, Summer Student, Foundation Farewell Retirees: Lise Corriveau, Patient Care Manager ~ 36 years Cathie MacDonald, Registered Practical Nurse ~ 22 years
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Support for Sault Area Hospital has been provided by the North East Local Health Integration Network (NE LHIN) and the Government of Ontario. Page ď‚ž 24