One of the leading 3PL/4PLs radically transforms the business processes and empowered their employees to earn customer delight
Date: 15 t h Oct. 2020 | Version V1.0
End-to-End Logistics Innovation Partner www.dilx.co
We at DiLX, implement cognitive supply chains and smart logistics of tomorrow through Digitalization. We conceptualize and deliver user-centric digital solutions that foster business growth and elevate the customer experience across the supply chain through our standard DiLX ORBIT SaaS Solutions and Digital Engineering services. Check the holistic view of the augmented supply chain.
THE CHALLENGE Decentralized and manual shipping transactions rendered unsatisfied customers
THE SOLUTION Comprehensive automation platform for employees to optimize their customer’s shipment life-cycle operation
THE RESULTS Improved operational efficiency led by digitally transformed
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| Augmented Supply Chain – Digital Logistics Engineering by DiLX
WWW.DILX.CO
History A 250 Million USD turnover company that is an all-rounder in Supply Chain and has a firm hold over the ecosystem. Its primary activities included Container Shipping, Intermodal transportation, Custom Brokerage, Depot and Terminal Services, and IT development. They have already cultivated a strong recognition in the market. Along with its core business, the company simultaneously deals with other companies as well as sizable tie-ups. Thus the venture with this customer was path breaking and encouraged growth for us as well as them.
Business Challenge As a multi-segment handler, the organization has a customer-centric approach and ensures on-time deliverables. The company has its own set of challenges when it comes to outperforming every sector they deal with. Despite having a remarkable presence in IT development, the customer had performance issues over the employees meeting the needs of the end customer. Manual procedures lead to discretion, which further affected the ROI.
Lack of Unified Tariff: The base problem lied in the quoting system. Shippers requested a quote and in spite of it being followed by discussion, failed to develop a system to finalize the tariffs. A streamlined process to provide tariff for the same source and destination was lacking. The problem intensified when there were multiple quote generation in the same organization for the same customer. This resulted in decreased customer loyalty and business.
No Nearest Terminal Finder: The client lacked an updated system to keep track of the partnered terminals. This led to another problem of finding the nearest terminal as it could not be tracked down. Such a situation cost more fuel, resources and turnaround time for delivery.
Market Reputation Degrades: It did not take long for the company’s reputation to go down the drain. The mismanagement resulted in a loss of clients and new business. The pain point was the synchronization of the process of tariff management as well as the operations that were handled manually.
No storage of User records: The customer information was not accessible at the right time. The internal management had to recollect all the information from the customer over again and provide them with new tariff rates. This was a call for better management of records.
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| Augmented Supply Chain – Digital Logistics Engineering by DiLX
WWW.DILX.CO
How we transformed We designed an application to solve their problems along with enhancing their productivity. User management was included for internal users to record customers’ quote requests as well as monitor their history with quote management. This feature made the quote management system efficient. The app was designed in a user-friendly way for the users to access the tariff at their fingertips. A functionality that further allowed adding the basic information of source location of any trade lane, destination location of any trade lane, weight and date was added. The master administrator had the rights to manage carrier rates based on tariff contracts of particular trade lanes and add mark-up prices to generate quote rates for shipper quote requests for any modes of transport. To tackle the problem of tracking the nearest terminal, Google API was implemented with the functionality to add current latitudes and longitudes for the user to easily locate the nearest port at which the cargo would be dropped. The admin was provided with the functionality to manage its users; update or delete or add any of the users. Furthermore, the admin could also upload the tariff in the form of a document, which would sync with the system and automatically calculate the distance and other metrics showcasing the final pricing to the users. There are some master data managed by us to ensure the above system is up and running. Thus the system has to be maintained and managed by us for any major master data changes.
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| Augmented Supply Chain – Digital Logistics Engineering by DiLX
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Challenges Not having a specific system or method to store the information of the tariff or data of the customers was a major challenge. This further resulted in an ambiguous quoting system. To address this challenge, we gathered existing data through previously maintained records on paper-based files and added to the system to standardize the process. The integration of Google API was not a challenge, but marking the real-time data of the users and calculating distance for any terminal that they had stored in the system without the real-time latitudes and longitudes, was challenging. We had to ensure that the real-time data is fetched properly and displays exact distance and optimized routing for the nearest terminal.
Benefits
ROI: The business impact was clearly visible as now everybody worked on the same platform and a standardized process was available for optimal tariff management. This helped in avoiding multiple quote approval practice in the organization. Also, the routing and terminal locating facility provided the company with a quick and optimized decision to tackle the transport of goods. Seamless Tariff Management: Tariff management became efficient due to the standardized process. This resulted in less processing time and increased customer satisfaction. This proved to have doubled their business, as the automated process of calculating and updating tariff avoided any human errors. KPI monitors: With easy handling of the customer, the employee could be more productive and were proactive in handling customers. This raised the KPI which in return made the company business more profitable.
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| Augmented Supply Chain – Digital Logistics Engineering by DiLX
WWW.DILX.CO
Head Office Maria Montessorilaan 5, 2719 DB Zoetermeer, The Netherlands Phone: +31 79 320 0980 E-mail: info@dilx.co www.dilx.co
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| Augmented Supply Chain – Digital Logistics Engineering by DiLX
WWW.DILX.CO