YOUR HALL REPAIRS The Department of Residential Facilities 24-hour Service Center (4-WORK) receives all requests from students and staff for repairs in university-owned housing. To request a repair: • Call the service center at 301-314-WORK (9675). • Give your name, campus address, telephone number, and a description of the problem. • Write down the work order number so you may check on the progress of the repair. South Campus Commons residents should request repairs by using the online resident portal or by calling the appropriate South Campus Commons Service Desk: 301-226-0001 (Commons 1 &2), 301-226-0003 (Commons 3&4), 301-226-0006 (Commons 5,6,&7).
STAFF IN RESIDENCE HALLS Resident Assistants (RAs) are: • Undergraduate student staff members who live in the residence halls with students • First point of contact for student concerns • Trained in referrals to University resources, leading events and activities for/by unit residents, mediating conflicts, confronting problems, and addressing potential violations of University policy
Resident Directors (RDs) are: • Full-time professional staff who live on campus • Supervisors of RAs • Responsible for approximately 500 students
Community Directors (CDs) are: • Full-time professional staff • Supervise RDs • Have two or more years full-time residence hall management experience
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Community Assistants (CAs) are: • Undergraduate students who staff the service desk(s) in your community • Trained in providing information, managing keys, mail and packages, and activating duty system in emergencies
Customer Service Supervisors (CSSs) are: • Undergraduate students who manage day-to-day operations at the service desks • Supervisors of CAs
Coordinators and Administrative Operations Specialists: • Oversee day-to-day operations at the service desks • Supervise CAs and CSSs
Satisfaction with Your RA Your Resident Assistant serves in several important roles, which are meant to assist you in your educational and social pursuits; these are:
Emergency Response RAs are trained in emergency procedures for situations involving serious physical illness and injury, psychological crisis, and threats to physical safety such as fires, major power failures and dangerous weather.
Peer Advising and Counseling: RAs assist students with questions, personal and academic problems, and can provide referrals to resources on campus for more in-depth assistance.
Behavior Management: RAs ensure that students receive the Residence Hall Rules, and they assist students in deciding upon mutual expectations by creating Community Living Agreements. RAs also confront students when alleged violations of rules occur and assist fellow students in learning how to confront and enforce expectations with peers. 2018-2019 Community Living Handbook | Department of Resident Life