Spring 2014
Update
The market leading direct engagement service in the NHS
40 trusts and boards are now using STAFFflow to manage their agency spending
Doctors paid up to £3,000 a shift, official figures show
Fatcats making millions from NH S by charging up to £1,000 a shift for agency doctors and nurses
Daily Telegraph, February 2014
Rising agency costs continue to hit the headlines, with the NHS under pressure to better control the £2.5bn spend in this area. Direct engagement is gaining increasing recognition for delivering greater controls and increased visibility for trusts and boards using the model for their agency spending. STAFFflow, from Liaison and PwC, is the market leading direct engagement service. In operation for over two years, we now have 40 trusts and boards live, demonstrating the continued momentum for this service in the NHS. We’d like to show you more about why STAFFflow is leading the field, and how we could help you too.
Daily Mirror, February 2014
Why use STAFFflow?
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Greater control Powerful management information Increased visibility Reduced costs
Update
Why use STAFFflow to manage your agency spending? Powerful management information Each month, live trusts and boards receive powerful management information reports, tailored to their organisation. The comprehensive reports are delivered with personalised commentary from their Liaison account manager.
Top 10 STAFFflow Spend by Department
80,000
40,000
70,000
35,000
60,000
30,000
Total Spend (£)
Total Spend (£)
STAFFflow Spend by Grade
The reports are already driving even greater savings and benefits. These include trend and rate analysis of spend by agency, department and grade as well as overall analysis of spending patterns. Here are some examples of the types of reports received.
50,000 40,000 30,000
25,000 20,000 15,000
20,000
10,000
10,000
5,000 May
Jun
Jul
Aug
Sep
Oct
FY2 (Formerly SHO)
ST3 (Formerly SpR)
Consultant
ST2
Nov
Dec
Jan
May
Staff Grade
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Adult Medicine
Anaesthetics
Child Health
Elderly Medicine
Emergency Medicine
Gastro
Oncology
Orthopaedics
Plastic Surgery
Can include locums, AHPs, nursing and bank In response to the needs of organisations using STAFFflow, we have now developed the service to include other staff groups. These users valued the centralised and improved management information offered by STAFFflow for locums and AHPs and felt it could also be of huge value for other temporary staff groups. We now offer:
The benefits include:
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Reduced expenditure on temporary staff
STAFFflow nursing: for temporary nursing staff.
■
Weekly payroll service for bank staff
STAFFflow bank: for bank staff, enabling trusts and boards to offer their bank staff a weekly payroll facility.
■
Reduced finance process costs
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Protected delivery of frontline services
■ Complete
transparency in the organisation’s relationships with agencies
■ Centralised ■ A
and improved management information
clearer and stronger supplier sourcing strategy
■ Improved
controls in the induction of temporary staff
Update
Neutral Vendor
Master vendor
NRG
EY/Brookson
HB Retinue/DRC
247 time
STAFFflow
The market leading model
Independent of agencies
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In house legal, HR and procurement advice team
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Restricts less regulated, controlled and risky worker categories from processing; including offshore and umbrella companies
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Facilitated direct engagement focused client User Group meetings
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Personalised MI reporting each month. Includes dedicated account manager support to help interpret and action change to maximise useage and savings.
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National direct engagement benchmarking available
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Over two years’ direct engagement NHS experience
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Proven implementation process refined to three weeks.
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Direct engagement specialist Customer Support Consultant/Account Managers
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Contingent fees only. No management fees or processing costs.
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Strong contract management tools The NHS may procure well, but sometimes lacks the means to monitor post contract compliance to the agreed rates. STAFFflow Validate, the online booking software included as part of the STAFFflow service, provides this safeguard. Importantly, this is achievable without compromising on quality of care or affecting delivery of frontline services. This new web hosted system offers an intuitive and consolidated database of booking data, making the booking of agency staff faster, but with more control. STAFFflow Validate ensures that NHS organisations can implement a strong contract management approach and carefully manage agency costs at the point of booking. Each organisation’s own parameters are set, costs are controlled, and excessive rates are flagged and can be challenged.
We are aware of alternative models being marketed, but how do they really compare? STAFFflow was the first direct engagement model and with more than two years of implementation and operational experience we remain the market leader. The 40 trusts and boards live on the system have a combined spending power of more than ÂŁ150m; presenting unparalleled access to benchmarking data and sharing knowledge.
Financial benefits Drive down
Rates Commission Process costs Plus: identify posts to be converted to substantive roles for more cost savings
= significant cost reductions with little effort
Update The latest STAFFflow statistics:
ÂŁ78m
188,000
40
Shifts processed
Trusts & boards live
ÂŁ17.8m
Annualised savings
Gross pay annual run rate
What is STAFFflow and how does it work? A direct engagement model run by PwC and Liaison Used in over 20% of the NHS; first went live in 2011 Works with master vendor and all other agency models You can continue to use the same agencies and staff We administer the contract, induction, timesheet and payroll process We support with HR, contract, legal issues and agency negotiations Only when you select your candidate do they go onto STAFFflow
Have you read our papers on direct engagement? Temporary staffing in the NHS: a new model Smarter The Case For Of Locums Procurement Addressing the need for greater control, visibility and reduced cost of agency staff in the NHS.
Keen to find out more? We would be pleased to speak with you further about how STAFFflow could work in your trust or health board. Contact our Business Development Managers: Melanie Dickson (Yorkshire & Humber, East Midlands, East of England, London - North) M: 07584 705712 E: mdickson@liaisonfs.com Marie Jeffery (Wales, South of England, London - South) M: 07765 236321 E: mjeffery@liaisonfs.com
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Visit liaisonfs.com/whitepaper and liaisonfs.com/directenagement to read how direct engagement works in practice and the benefits it delivers to the NHS.
Jack Mazzina (North West, North East, West Midlands) M: 07789 984 631 E: jmazzina@liaisonfs.com
Tel: 0845 603 9000 Email: info@liaisonfs.com Web: liaisonfs.com/STAFFflow