GOVERNMENT AND THE AUTO INDUSTRY Davies in the hot seat
Expanding role of augmented reality
FOCUS ON TRAINING The importance of upskilling NADA HONOURS BOTY WINNERS FASTEN YOUR SEATBELTS FOR ANNUAL GOLF DAY; RMI WINS AT BATTLE OF THE COMPANIES; DOE HOSTS PETROLEUM PRODUCTS ACT AWARENESS WORKSHOP; www.automobil.co.za WESTERN CAPE HOLDS FIRST AID COURSE; MEET THE NEW RMI STAFF: MOURNING THE PASSING OF HENRIETTE COETZEE; PARTINFORM VISITS QUEENSTOWN
22 -APRIL NOVEMBER 2014 2018
CONTENTS – APRIL 2018 COLUMNS 5 Driver’s Seat: Jan Schoeman, COO of the RMI 7 Editor’s Letter: Reuben van Niekerk 9 Hot Stuff! New product showcase 60 Frequently Asked Questions: Answers from experts 66 Tailpiece: Raising the performance stakes for the Jaguar Simola Hillclimb UPDATES
12 News 20 NADA looks to the future
Editor: Reuben van Niekerk email@example.com Sub-editor: Peggy Lendrum firstname.lastname@example.org
SA is not immune to trends which are shaping the way vehicles are sold
NADA honours BOTY winners
NADA’s Business of the Year award winners show resilience in tough times
German Chamber of Skilled Crafts partners with Eastern Cape educational institutions; Valentine’s Ball held in honour of Child Welfare; Fasten your seatbelts for annual Golf Day; RMI wins at Battle of Companies; DoE hosts Petroleum Products Act awareness workshop; Western Cape hold First Aid course; Meet the new RMI staff; The RMI mourns the passing of Henriette Coetzee; Partinform visits Queenstown
Design and layout: Heinz Bawa email@example.com Reporters: Wynter Murdoch firstname.lastname@example.org
Publisher: Richard Lendrum email@example.com
Production: Mabel Ramafoko firstname.lastname@example.org Advertising Sales Executives: Enver Lawangi, Greg Surgeon, email@example.com firstname.lastname@example.org
Davies in the hot seat
David Furlonger unpacks the recent announcement of the reappointment of Rob Davies as Minister of Trade and Industry, and its implications for the local motor industry
Future Publishing (Pty) Ltd 247 Jan Smuts Avenue, Dunkeld West, Johannesburg PO Box 3355, Rivonia, 2128 Tel: +27 (11) 803-2040 RMI Automobil’s Editorial Sub-Committee: Chairman: John Ellmore; Gary McCraw, Gideon de Klerk, Denice Grobler, Danelle Van Der Merwe, Wynter Murdoch, Greg Surgeon, Jakkie Olivier, Jan Schoeman and Reuben van Niekerk
Automobil is the official journal of the Retail Motor Industry Organisation (RMI) which hosts 13 constituent associations: ACRA (component remanufacturers); ERA (engine re-builders and automotive engineers); MDA (motorcycle, scooter, quad and jet-ski/outboard engine dealers); MIMA (Motor Industry Manufacturers’ Association); MIWA (the full spectrum of workshop operators); MPEA (wholesale and retail part dealers); NADA (new and used car and truck dealers); VTA (vehicle testing); SADFIA (diesel pumproom operators); SAPRA (Fuel resellers, convenience store and car wash operators); SAMBRA (collision repairers and automotive refinishers); SAVABA (vehicle body builders) and TDAFA (tyre dealers and fitment centres).
Drowning out the noise
Jake Venter looks at the causes and solutions to reducing noise, vibration and harshness
Dispute resolution success
The RMI offers dispute resolution between consumers and RMI members in a quest to improve its service delivery.
Dealing with Intoxicated Employees How to protect your intellectual property
Copyright and how it works
Identifying if you are a workaholic is easy, but changing your ways gets more difficuly as time goes by
Are you a Workaholic? Centre of Specialisation launched
RMI President. Jeánne Esterhuizen addressed attendees at the launch of the Department of Higher Education and Training (DHET) Centre of Specialisation (CoS) at the Orbit College
An effective method of closing employee competence gaps
Automobil is available to purchase from the publishers at R25 a copy.
The best of the best in skills development
Automobil is produced and published monthly by Future Publishing (Pty) Ltd for the Retail Motor Industry Organisation. The views and opinions expressed in the publication are not necessarily those of the publishers or the Retail Motor Industry Organistion. While precautions have been taken to ensure the accuracy of advice and information contained in editorial and advertisements, neither the publishers nor the Retail Motor Industry Organisation can accept responsibility for errors, misrepresentations or omissions, or for any effect or consequence arising therefrom. Permission to republish any article or image or part thereof must be obtained in writing from the publishers.
For dealerships to deliver consistently high levels of service there needs to be a common training process in place that permeates throughout the business
Applying the skills advantage The challenge- Mastering new technologies Troubleshooting made easy
Autodata, a leading provider of automotive technical information, shares OEM verified solutions to common problems found in modern motor vehicles
© Future Publishing (Pty) Ltd
APRIL 2018 -
BENEFITS OF BELONGING A short summary of the benefits of RMI membership
The RMI has represented the retail motor industry and its members for more than 100 years. With more than 7 500 member businesses, our unity is our strength. RMI representation at often volatile and disruptive centralised wage negotiations. Professional industrial relations advice by expert specialists, ensuring procedural and substantive fairness when disciplining staff. Industry labour relations seminars focused on the rules, agreements and industry-specific topics that affect retail motor industry businesses. Chairing of disciplinary hearings and AUTOMATIC entry and representation at the CCMA, DRC and Labour Court. Representation at various MIBCO and Industry-related Boards and committee structures.
Affiliation to reputable organisations recognised by Government, big business, consumers and relevant stakeholders like Business Unity SA (BUSA). Protection against one-sided legislative changes or new laws and regulations. Exceptional CPA support and member assistance during defence cases at the National Consumer Commission (NCC) and the Motor Industry Ombudsman of South Africa (MIOSA). Facilitation of a business-to-business complaint where both parties are RMI members, with a complaint resolution rate in excess of 95%. Quality and Standards function â&#x20AC;&#x201C; representing the retail industry at various South African Bureau of Standards (SABS) committees and working groups. Representation at the National Regulator for Compulsory Specifications (NRCS), defending our industry when compulsory specifications and standards are compromised.
The informative Automobil magazine and weekly web letters that facilitate two-way communication and create consumer and industry awareness. The RMI is regularly invited to comment on industry topics by both print and broadcast media, and participates in and hosts numerous conventions and shows. Associational accreditation ensures ongoing development and implementation of commercial value propositions specific to the association. Training needs and representation via merSETA and W&RSETA. We actively drive industry-wide training and apprenticeship issues through our position on the merSETA Board and our involvement with the Technica manuals. Representation at the Moto Health Care Fund, Industry Provident Funds and the Sick, Accident and Maternity Pay Fund. The RMI offers industry-specific products like RMI4BEE / RMI4LAW / RMI4OHS /RMI4SURE.
Need to get hold of the RMI? Turn to Page 8 of this issue for all the contact details
4 APRIL 2018
The Customer is King* –
but sometimes the customer is naked! Jan Schoeman, COO of the RMI
ou would have heard it thousands of times: "The customer is always right" – a business philosophy widely used throughout the world. While this may be a strong strategy adopted by most businesses today, it is not always true for all customers. Sometimes, the customer is simply not right and is often unreasonable in terms of the outcomes he/she demands. If businesses blindly follow the principle and attitude that the customer is always right, it may drive away good business while your company focuses on satisfying those who cannot be satisfied, or focuses on creating short-term satisfaction over long-term customer loyalty. This doesn't mean you shouldn't treat customers with the utmost respect and care. Instead, you should put confidence behind the opinion of yourself and your staff, and stand by that in situations where the customer is disagreeing about or demanding something you can't deliver. If, however, you decide to adopt the principle that the customer is always right, then you're likely going to end up
devoting resources to customers who are angry, and can't be satisfied. Those resources that could work towards retaining good customers who pay your bills, instead go towards customers who probably won't stick around, no matter what you do. Your employees become disheartened, because customers are programmed to know that if they shout and scream, they'll get what they want. This creates an atrocious customer service environment. The Minister of Trade and Industry appointed an ombudsman for the retail motor industry in 2015. The purpose of the Ombud’s office is to resolve disputes between you and your customers, as and when they arise. Countless reports that we have received, however, speak of unhappiness by suppliers and customers alike that the Ombud’s process of dispute resolution is long, cumbersome, and time consuming. Enter the RMI! The RMI has dedicated consumer complaints specialists deployed throughout its regional offices, whose sole job it is to assist members and
consumers in resolving their differences through a process of mediation. We have, over the years, achieved a 94% success rate in resolving disputes to the satisfaction of both members and consumers. Often the unreasonably demanding consumer only wants to hear the facts about the validity of his or her claims from an independent third party, endowed with the skills and knowledge to assess the circumstance and pronounce on liability for restoration. Remember, the customer is not always right. But let's just keep that between you and me, shall we? Treat your customers the way you would want to be treated – even if you know you are not right – and your business will flourish, because word of mouth will treat you well and you won't get distracted by the Mr W Rongs of the world. And do remember to give the RMI’s specialists a call if you require assistance or advice. Belonging is better business. * A parody of Hans Christian Andersen’s “The Emperor’s New Clothes”
For information on the RMI and its workings, visit www.rmi.org.za or call 011 886 6300
APRIL 2018 -
CONSTITUENT ASSOCIATIONS Who do they represent and what are their objectives?
he RMI is a proactive, relevant, retail and associated motor industry organisation recognised as the leading voice in South Africa’s automotive aftermarket, serving the daily needs of its members and playing a key role in enabling motor traders to deliver top class service to motoring consumers. Here are the associations which fall under its umbrella… ACRA (Automotive Component Remanufacturers’ Association) ACRA represents component remanufacturers involved in the remanufacture of safety-critical components and radiators, an ever-growing industry in which keeping abreast of change is crucial for business owners. ERA (Engine Remanufacturers’ Association) ERA represents motor engineers who re-machine, rebuild and remanufacture engines in South Africa. ERA members promote the reuse of engines, parts and components in a manner that is green and sustainable. ERA members create employment and skills development opportunities, directly in their own machine shops and indirectly through suppliers to the industry and component manufacturers. MDA (Motorcycle Dealers’ Association) MDA represents members who are motorcycle dealers – these members benefit from an extensive array of value-add services and products such as commercial insurance, labour legal assistance and representation, consumer dispute resolution, and a strong relationship with the Association of Motorcycle Importers and Distributors. MIMA (Motor Industry Manufacturers’ Association) MIMA members are Parts, Equipment and Component Manufacturers and suppliers to Original Equipment Manufacturers and the automotive aftermarket that exports into Africa and other countries in the world. MIWA (Motor Industry Workshop Association) MIWA, the largest association within the RMI, strives to keep its members informed about the ever-changing auto repair industry, thereby ensuring that vehicles are repaired to acceptable standards designed to make them perform better and safely on South African roads. MPEA (Motor Parts and Equipment Association) MPEA represents South Africa’s auto part traders, including wholesalers, retailers and independent operators in the replacement motor parts industry. Genuine replacement parts are available at accredited MPEA spares outlets at affordable prices, backed by the manufacturer’s warranty. NADA (National Automobile Dealers’ Association) NADA represents the interests of business people who own or operate new vehicle franchise dealerships and qualifying used vehicle outlets. NADA is committed to the image enhancement of the retail motor business, facilitating the interface between dealers and OEMs/distributors, building relationships between dealers and customers and bringing relevant industry issues to the attention of government.
6 - APRIL 2018
Vehicle Testing Association
VTA (Vehicle Testing Association) The VTA represents private vehicle testing stations that are committed to operating within the law in accordance with the Road Traffic Act and the relevant SANS standards. In this highly regulated environment, the association represents the interests of its members at government working groups and is committed to enhancing the reputation of the industry in all the spheres. SADFIA (South African Diesel Fuel Injection Association) SADFIA members operate fully equipped pump rooms aimed at providing cost-effective service solutions for owners of diesel powered vehicles seeking fuel injection system testing, repair or replacement. SAMBRA (South African Motor Body Repairers’ Association) SAMBRA is an active leader in the motor body repair industry and consolidates, communicates and regulates repair standards in the motor body repair industry. SAMBRA ensures the provision of technical and business skills training that meets the demands of the industry and instils confidence in consumers and industry stakeholders. SAPRA (South African Petroleum Retailers’ Association) SAPRA represents and promotes the interests of petroleum retailers in South Africa and fosters strong relationships with the Department of Energy, oil companies, banks, financial institutions and other stakeholders that have an impact on the sustainability of the service station industry. SAVABA (South African Vehicle and Bodybuilders’ Association) SAVABA members are professional, certified and regulated vehicle body builders in South Africa who manufacture commercial vehicle body applications (tanker, coal, refrigerated trucks and trailers) and bus bodies (commuter and tourist type). Members manufacture using the latest equipment and highly trained staff to ensure strict compliance with SABS standards and other legal specifications. TDAFA (Tyre Dealers' and Fitment Association) The TDAFA is the only representative body for tyre dealers nationally. The association works on all issues relevant to tyres and the fitment industry. Strategically, the TDAFA is positioned as an intermediary between government, the tyre industry and consumers and is recognised by government and industry leaders as the legitimate voice representing tyre dealers. RMI contact details Head Office: 011-886-6300 | www.rmi.org.za Surrey Square Office Park, 330 Surrey Avenue, Ferndale, Randburg, 2194 RMI Regional Offices: Highveld: Randburg: 011-886-6300; Northern: Pretoria: 012-348-9311; KwaZulu-Natal: Durban: 031-266-7031; Eastern Cape/Border: Port Elizabeth: 041-364-0070; Western Cape: Cape Town: 021-939-9440; Free State/Northern Cape: Bloemfontein: 051-430-3294
Training never stops
he future of South Africa and the automotive industry lies in training. Young people are hungry to be educated, and this can be seen by how desperate school leavers are to enrol in universities, that they turn to protesting in order to get their message across. And while this is a genuine issue, I believe youngsters need to realise that the path to a successful working life does not start and end at one of South Africa’s big universities. There are many options, and a great need for tradesman in South Africa. Furthermore, doing a trade should no longer be seen as an inferior profession. Properly trained tradesmen can potentially earn the same as, if not more, than doctors, lawyers and accountants. What has changed is the fact that one can no longer study towards a tertiary
qualification or complete your trade, and then expect that you will be able to use only this qualification and work until retirement. We are truly in an age of continuous development in all industries. Motor vehicles and their repair process changes and advances on a daily basis. A laptop is now a very important tool in the normal workshop, not to mention the wide variety of tooling that is required across the various automotive sectors. The motor body repair industry, for example, is seeing development at a rapid pace, with the advancement in metals and composites as manufacturers development. Businesses also need to strive to make cars lighter, yet stronger realise that investing in your staff and and safer. their training is an investment in your business. The automotive industry really needs to adopt an attitude of continual personal Reuben van Niekerk, Editor
Head Office: Tel: (011) 466 6619 Fax: (011) 466 1034 Address: 40 Monte Carlo Crescent, Kyalami Business Park Durban: Tel: (031) 569 4141 Fax: (031) 569 2506 Address: Unit 7 Constantia Park, Chris Hani Road, Redhill, 1415 Cape Town: Tel: (021) 552 5569 Fax: (021) 552 5584 Address: Unit 2, 14 Esso Road, Montague Gardens, Cape Town Web Site: www.eurospares.co.za E mail: email@example.com
SPEAK TO US RMI EXECUTIVES
hief Executive Officer: C Jakkie Olivier firstname.lastname@example.org Chief Operations Officer: Jan Schoeman email@example.com Financial Director: Renee Coetsee firstname.lastname@example.org Company Secretary: Gary McCraw email@example.com
RMI BOARD MEMBERS Jeรกnne Esterhuizen (President) Barry Canning (Vice-President) Jakkie Olivier Johann van der Merwe Jaco Koen Franz Maritz Mams Rehaman
Lindsay Bouchier Eugene Ranft Chris Le Roux Dupre Le Roux Les McMaster Vuyani Mpofu Andrea Bogner Ferose Oaten Frank MacNicol
SAMBRA, SAVABA Edwin Martin firstname.lastname@example.org
TRAINING Louis van Huyssteen email@example.com
RMI4Sure 0860-104-202 RMI4Law 0861-668-677 RMI4BEE 0861-764-233 RMI4OHS 012-998-7139
DIRECTORS MIWA Pieter Niemand firstname.lastname@example.org NADA, MDA Gary McCraw email@example.com
RMI HEAD RMI HEADOFFICE OFFICE
RMI REGIONAL OFFICES
Danelle van der Merwe Brand and Communication Manager firstname.lastname@example.org
Highveld: Randburg: 011-886-6300
Neo Bokaba HR Manager email@example.com Julian Pillay Regulatory Compliance Manager firstname.lastname@example.org 011-886-6300 | www.rmi.org.za Surrey Square Office Park 330 Surrey Avenue Ferndale Randburg 2194
8 - MAY 2015
SAPRA Vishal Premlall email@example.com TDAFA, MPEA, MIMA Hedley Judd firstname.lastname@example.org
SADFIA, ACRA, ERA Attie Serfontein email@example.com TRANSFORMATION Joy Oldale firstname.lastname@example.org
Northern: Pretoria: 012-348-9311 KwaZulu-Natal: Durban: 031-266-7031 Eastern Cape/Border: Port Elizabeth: 041-364-0070 Western Cape: Cape Town: 021-939-9440
Free State/Northern Cape: Bloemfontein: 051-430-3294
Vehicle Testing Association
Keep your cars powered up for a test drive Large, noisy chargers on a showroom floor definitely detract from a customer’s experience and can ultimately affect your bottom line. Charging Systems Africa (CSAF) have been powering up South Africa with the introduction of a range of intelligent vehicle battery chargers for the general consumer, niche markets and trade. The company announced the arrival of the Norwegian manufactured DEFA SmartCharge battery chargers in 2017 and is now bringing the ShowroomCharger 32A into South Africa. The DEFA 32Amp ShowroomCharger will keep the batteries in showroom condition and ready for a test drive at all times. It is also discreet. A showroom needs to be clutter free and easy on the eye which is why the it is designed to fit under the car and the clamp cables can be detached and passed through the engine compartment. And quiet. It has no fan and makes no noise while rubber feet and corners protect the vehicles and the showroom floor. The good news is that it is also simple to use with only one button and a userfriendly display for monitoring the battery status. As with all of DEFA chargers, it is spark-proof and fully secured against reverse polarity and short circuiting. Powerful, efficient, discreet and simple, the ShowroomCharger will keep the batteries in well…showroom condition. For more information please visit www.csaf.co.za
Superior eye protection for welders HPC-Speedglas, a division of the Automotive Technology Specialists (ATS) Group, has been appointed the South African distributor for 3M Speedglas welding helmets. These high-tech helmets – which span a price range from R3 600 – R32 691 (with a Powered Air Supply in the case of high-end versions) - are designed with user comfort and safety as priorities, resulting in improved productivity and quality. Speedglas offers specialised solutions for all kinds of welding processes but features across the range are superior optics and a wide field of view, enabling welders to achieve consistently highest standards. For more information contact email@example.com +27 11 670 8404 www.hpc-speedglas.co.za
APRIL 2018 -
10 - SEPTEMBER 2017
SEPTEMBER 2017 -
Groupe PSA to build cars in Namibia
PSA Groupe’s Plant in Walvis Bay, Namibia
roupe PSA – manufacturers of Peugeot, Citroën, DS and Opel brands – has joined forces with the Namibian government to assemble Opel and Peugeot vehicles in Walvis Bay. The announcement was made last month following the signing of an investment agreement through which the Namibian Development Corporation becomes Groupe PSA’s joint-venture partner. Assembly of semi-knocked down vehicles is scheduled to start in the second half of this year, with an annual targeted volume of 5 000 units by 2020 to meet anticipated market demand from countries belonging to the Southern African Customs Union. Opel’s Grandland X and Peugeot’s 3008 – each of which is built on Groupe PSA’s EMP2 modular platform – will be the first vehicles off the line, with other derivatives to follow. The decision to build cars in Namibia forms part of Groupe PSA’s Push to Pass initiative, which aims to satisfy customer expectations in all regions in which the company operates.
12 - APRIL 2018
Peugeot’s 3008 and Opel’s GrandlandX… both models will be built in Walvis Bay from semi-knocked kits
Earlier last month, the group signed a similar joint venture agreement with Malaysian partner Naza Corporation to establish a manufacturing plant for EMP2 derivatives in Gurun, which will serve as a manufacturing hub for products for the ASEAN market. According to a statement released by Groupe PSA, the Namibian operation will produce about 70% of the vehicles which the company anticipates selling in its Africa and Middle East regions. The project is also seen as underlining the potential of the Opel brand in the territories, with the decision to
manufacture the GrandlandX in Namibia taken less than four months after the announcement Groupe PSA’s PACE strategy – a plan devised in November last year to return Opel and sister brand Vauxhall to profitability by 2020. Executive Vice President for Middle East and Africa Region at Groupe PSA, Jean-Christophe Quemard says: “This investment in Namibia is part of the long term strategy of Groupe PSA to increase its sales in Africa and the Middle East. This new capacity will serve regional markets with products in line with expectations from Opel and Peugeot customers.”
Porsche scoops COTY award
he 33rd edition of the WesBank Car of the Year Awards last month saw Porsche’s Panamera take first place in a field of 10 finalists. Volvo’s S90 was placed second, with Alfa Romeo’s Giulia taking third spot. The event, held at the Gallagher Estate Convention Centre in Midrand, marked the fourth time that Porsche had won the coveted trophy. The brand took honours in 2013 with the Boxster, in 2014 with the Cayman, and in 2015 with the Macan. Speaking at the presentation ceremony, Toby Venter, CEO of Porsche South Africa, said he was delighted at the Panamera’s performance in the competition. “All of the finalists represent excellence in their particular market segments. I am very pleased that the Panamera came out on top,” he said. To determine the winner, the 26-strong COTY jury – comprising members of the South African Guild of Motoring Journalists – had earlier put the finalists through structured testing procedures, scoring each car against direct class
Mazda strengthens airbag recall campaign
azda South Africa has renewed efforts to persuade owners of its cars to have defective airbag inflators replaced in Mazda2, Mazda6 and RX-8 models produced between 2002 and 2014.
competitors on aspects that included affordability; cabin styling, interior layout and ergonomics; engine and transmission performance and technology; engineering integrity and build quality; steering and handling; ride quality; exterior design; value for money and overall excellence.
According to a statement issued by the company, about 28 000 vehicles are affected. “With a response rate of about 9% to the initial campaign, Mazda is concerned that the majority of its customers haven’t yet come in for replacement fittings. “These customers are still driving around with possibly defective airbags. For this reason, Mazda is embarking on a new recall awareness campaign, reaching out to customers via radio and digital platforms, and encouraging them to establish if their vehicle is affected.”
The Takata airbag recall is a massive undertaking that affects a number of manufacturers and millions of vehicles globally. The recall is due to defective propellant used in airbag inflators, which might ignite abnormally and cause a rupture in the inflator case. In a case of a rupture, the airbag might not deploy as designed. “Mazda has not had an incident in South Africa and we are conducting this recall as a precautionary measure,” the statement adds.
Dunlop rolls out all-terrain tyre
umitomo Rubber South Africa, manufacturer of the popular Dunlop tyre brand, has launched an allterrain tyre with a reinforced sidewall designed for off-road use. The Grandtrek AT3G is an enhancement of the brand’s AT1 radial tyre for the 4x4 and SUV market and features a hefty, three-ply sidewall that provides strength, improved high load capacity and resistance to cuts and punctures. Riaz Haffejee, CEO of Sumitomo Rubber, said the tyre would be manufactured in 13 sizes at the company’s recently upgraded Ladysmith manufacturing plant. Initial stock, however, would be imported from Sumitomo Rubber’s plant in Thailand.
According to Haffejee, the AT3G was put through its paces in mid-2017 when professional adventurer Peter van Kets, photo-journalist Jacques Marais and crew set off on a mountain biking trip from the Angolan border through the unforgiving yet beautiful terrains along the Namibian desert edge to Walvis Bay. Their support vehicles were shod with the new Dunlop tyre. Post-trip inspection showed the AT3G tyres had surpassed expectations, overcoming shale, rocks, sand, gravel and tar to emerge from the over 7 000km journey with only minor scuffing. Further, Haffejee said independent testing at Gerotek demonstrated that the AT3G outperformed competitors for wet handling, wet braking and overall performance across terrains including loose rock, sand and gravel road.
Porsche South Africa invests in water saving measures “Going forward, Porsche Centre Cape Town will be utilising this system to eliminate municipal water usage,” says Toby Venter, CEO of Porsche South Africa. Further, the company has initiated a bottled water supply programme for individuals and organisations, which come into effect whenever an event is hosted by the sports car manufacturer in the Western Cape.
ape Town’s water crisis has prompted Porsche South Africa to implement an innovative vehicle wash-bay water supply and recycling plant. The system employs a basement wellpoint pick up – which prevents basement
14 APRIL 2018
flooding – plus a rainwater harvesting system to feed wash-bay storage tanks. Used wash-bay water is collected in a main drain, before flowing to a sand, oil and grease trap. A series of bioreactors then filter the water, cleaning it so that it can be returned to the high-pressure wash system.
“The Cape region is a preferred venue for national events because it offers unparalleled scenery and wonderful driving roads. As such, we are aware of our role and responsibility in limiting visitor impact on natural resources in the region, while still supporting local businesses,” says Venter. He says Porsche will replenish supplies in line with the number of local and international guests attending the brand’s functions in the region.
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New culture for auto industry?
Datsun expands African footprint
atsun has expanded its footprint in Africa, launching last month its Datsun range in Zimbabwe. Models in the line-up include the Go, Go+ as well as a panel van. Des Fenner, General Manager for Datsun South Africa, says: “These are exciting times for Datsun and we are very proud and privileged to expand the brand beyond our South African borders. “We are hopeful that Zimbabwe will become a key market for our vehicles on the continent. Our goal
ore and more automotive suppliers were likely to become service providers in a complex industrial future, according to Frank Jourdan, Continental’s Executive Board Member for Chassis and Safety. Speaking last month at a TU-Automotive event in Detroit, Jordan said First Tier suppliers were already providing a much broader service to carmakers than just components. Also, he suggested that the Goliaths of the auto supply chain would be the dominant force in driving forward advanced technologies.
is to deliver new and exciting products that meet local customer needs.” The vehicles are priced between $14 400 (about R170 000) and $16 786 (about R198 200). Sales and service facilities have been established through an initial network of five dealerships.
Jourdan explained: “My division’s product portfolio today focuses on components but, if you look at an electronic brake system, for example, you have the hydraulics, the mechanics and the module with the software in it. Those systems interact heavily with other systems in the car. “So, we become much more than a components supplier – we supply a sub-system and we integrate the sub-system into the car for the OEM. We make sure our system interacts properly with all the other systems. This takes us beyond just delivering a component.” He said the need to provide a wider ranging service had spurred a cultural change within the Continental organisation to allow it to provide better integrated systems. Jourdan said: “Now, with ADAS and automated driving coming to the fore, there is much more complexity in systems, so there is more interaction – an interior system from the back-end needs to feed information into the driving system and this makes the interaction much greater.
Toyota revives Supra nameplate
oyota has revived the name of its most celebrated sports car, confirming that it plans to produce a new generation of the legendary Supra.
The carmaker made its long-awaited commitment to reviving the nameplate when it staged the world premiere of the dramatically styled Toyota GR Supra Racing Concept at last month’s Geneva Motor Show. As the wraps came off a spokesman for the company said the compact, two-door model – with its front-engine, rear-wheel-drive configuration – demonstrated the potential for a fun-to-drive car that could deliver high performance both on road and track. Incidentally, the car unveiled at Geneva provided a significant visual clue to the fact that it heralded the Supra’s return – the large 90 race number on its doors was said to represent the codename for the fifth-generation model, following the A40, A60, A70 and A80 series produced between 1978 and 2002.
16 APRIL 2018
“This means we need to have a bigger interaction within the company. My division of chassis and safety needs to talk to our colleagues in interiors so our systems can be developed together. So the silos are breaking down within the company and the same is happening in the industry as a whole.” Jourdan said the change in culture and client service would mean that suppliers would have to be commercially big enough to sustain their roles. Another reason big players would come to dominate the space was related to the risk factors associated with autonomous technology. Jourdan explained: “If you have higher content you face higher risk. A component can cost a car recall – if you have a system containing multiple components the risk is statistically greater. “You have to consider the business model. If the risk is too high for the revenue generated, you have to change the model.”
ADAS adds to cost of vehicle repair
nnovative Advanced Driver Assistance Systems (ADAS) fitted to vehicles are important safety aids – but they are adding significantly to the cost of repair bills.
Porsche turns to e-mobility
A recent survey in the UK conducted by automotive magazine What Car? shows that cameras and radar sensors are expensive to replace after a collision, and are often housed in vulnerable areas of a car, such as behind bumpers. The magazine quotes the Association of British Insurers (ABI) as saying the average cost of a car repair bill has risen by 32% over the past three years, mainly due to ADAS related repairs. “With ADAS technology currently fitted to around 6% of vehicles on UK roads and expected to rise to around 40% by
2020, the cost looks set to increase even further,” says the magazine’s editor, Steve Huntingford. He adds: “Advanced active safety technology available on modern cars has undoubtedly helped to reduce accidents and save lives. However, in future we need improved housings for these
systems and sensors that can recalibrate themselves. “If manufacturers don’t address these rising repair costs, many people could simply decide not to spec the latest safety kit for fear that a small mistake could land them with a huge bill. And then that kit will be of no use to anyone.”
Augmented reality in the workshop
olkswagen Commercial Vehicles in the UK has begun a four-month trial of technology that aims at reducing problem solving times for workshop technicians. The technology uses augmented reality to link technicians
to experts in the company’s technical support centre who, in real time, help to solve problems or effect repairs. The platform utilises state-of-the-art, RealWear glasses which are worn by technicians.
According to a statement issued by Volkswagen, virtual assistance significantly reduces service time, since technicians receive guidance throughout the diagnosis and repair of the vehicle. The technology includes a microphone, head camera, display screen and voice activation functionality that provides a fully augmented video broadcast. “The platform serves as a virtual technical support agent, guiding technicians through complex repairs by augmenting images, wiring diagrams and adding repair suggestions into their view while talking them through the necessary diagnostic steps,” the statement says. If successful and effective, from June the technology will be rolled out to all Volkswagen Commercial Vehicles technicians in the UK, including those who work across the brand’s Mobile Service Clinics.
EVs dominate at Geneva Show
hough cars with internal combustion engines still rule Europe’s sales roost, you wouldn’t have believed it from the array of electrically powered models on display at last month’s Geneva Motor Show in Switzerland. Europe’s vehicle manufacturers – and some American and Japanese counterparts, too – showcased their latest and greatest in EV technology. There were electric supercars, electric SUVs, electric saloons, electric minis and electric concept cars. Oh, and electric self-driving cars too. Here is a selection of some of the mainstream models that were on display: JAGUAR unveiled its first all-electric vehicle, an SUV called the I-Pace, which has a range of nearly 400km on a single charge, offers DC fast charging and comes with a suite of connected features, including 2D and 3D navigation, a 4G WiFi hub and a remote smartphone app that keeps drivers apprised of available range, charging status, charge rate and plug state. Jaguar is accepting pre-orders in Europe and the US and will begin delivering cars in the latter half of this year. AUDI followed suit with a preview of its first all-electric SUV model, the Audi e-tron, which will launch in Europe later this year. The prototype on hand in
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Geneva travels about 500km on a single charge and can charge up in 30 minutes. Audi also debuted its new A6 business saloon, which comes with a suite of driver assistance solutions like a self-driving parking pilot and garage pilot features, as well as an adaptive driving assistant for highway driving. The car has a fully digital operating system with haptic and acoustic feedback. RENAULT introduced its vision for the self-driving, ride-sharing future: the all-electric, fully autonomous EZ-GO. The concept vehicle has no steering wheel and no seat for a driver. Instead, it features a horseshoe-shaped bench for passengers to ride on. Maximum speed of the rig is 50km/h. Passengers hail the vehicle using an app similar to that favoured by Uber. The app can also be used to make special requests; for example, women can stipulate a ride only with other women. VOLKSWAGEN showed off a concept car called the ID Vizzion. The saloon features a digital chauffeur who drives, steers and navigates autonomously in traffic while a virtual host, who knows the personal preferences of the vehicle’s passengers, takes care of personal needs. The vehicle is expected to go on sale in 2022, initially with conventional controls.
HYUNDAI debuted the Kona Electric compact SUV, which delivers a claimed range of up to 470km and comes with infotainment options like Apple CarPlay and Android Auto. It also offers the brand’s SmartSense series of active safety and driving assistance systems. Hyundai also showcased its new Intelligent Personal Cockpit, which allows drivers to control frequently used in-vehicle functions like air-conditioning, sunroofs and door locks by using voice commands. In future, Hyundai plans to integrate car-to-home IoT capability so that drivers can control everything from the lights in their houses to their audio systems and alarms – using their voices from the car. PEUGEOT debuted the 508 First Edition, a sporty saloon that comes with wireless smartphone charging, digital radio, connected 3D navigation with voice recognition and access to the TomTom bundle of connected services (real time traffic, petrol prices, parking, weather forecasts and local searches). The car also features Night Vision, which makes it possible to detect objects in front of the vehicle at night or when visibility is reduced in fog or rain.
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ASSOCIATION OF THE MONTH
NADA looks to the future South Africa is not immune to trends which are shaping the way vehicles are sold, according to a number of presentations at last month’s Sewells-MSXI/NADA Dealer Performance Conference at Kyalami. Wynter Murdoch reports “The ability to store and send data at lightning speed is beginning to count more and more in business,” he said. “Take cinema, for example. These days you don’t need to go to a theatre to see a movie – through the internet you can have cinema in your home. “If you want to travel, you have Air BnB. You don’t have photographs developed anymore, you store pictures digitally. Data costs and speed of transmission are vital factors in the new order. The internet is now the message.”
Eric Scoble… “While OEMs understand margin reduction, they have still to get to grips with lean retailing”
outh Africa’s automobile showrooms of the future will be small, interactive and manned by deal-closers rather than traditional salespeople. That’s the view of Eric Scoble, a former chairperson of the National Automobile Dealers’ Association (NADA), Managing Director of Auric Auto BMW and Chairman of the BMW Dealer Council. Addressing the Sewells-MSXI/NADA Dealer Performance Conference last month at the Kyalami Convention Centre, Scoble, speaking in his personal capacity, said the pace of technological change had impacted South Africa’s retail industry, with the ability to exchange data playing an increasingly important role in the country’s business environment.
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According to Scoble, disrupters in the retail market place included data cost and connectivity speed; the changing face of traditional advertising as a result of accelerated use of the internet and social media as a means of reaching consumers; governmental pressure in the interests of a greener environment and less congestion; as well as a need for leaner marketing concepts. “Motor companies have made huge investments in lean manufacturing processes and technologies for many years – but we have yet to see the introduction of lean marketing concepts,” he said. “While OEMs understand margin reduction, they have still to get to grips with lean retailing.” He said on the legislation and compliance side South Africa was hampered by too much red tape. Labour and staff costs were significantly high while the cost of constructing bricks and mortar dealerships was going through the roof. Also, concepts such as pre-reporting – which he estimated currently made up
between 20% and 25% of monthly new retail sales – severely challenged a dealer’s ability to maintain cash flow. Scoble said he believed the dealer model would change radically in coming years due to the cost of land required for dealerships, coupled with the possibility that manufacturers would begin to make more direct sales to customers. “Showrooms will get smaller – at the moment they are expensive storage yards that are built at big cost with little return,” he said. In predicting how current economic indicators could affect the motor trade this year, Scoble said he expected a reduction of 1,5 percentage points in the interest rate; retention of the rand’s recently gained strength in the foreign exchange market; economic growth of 1,8% and an increase in dealer sales of between 6% and 8%. Also, he forecast that sales of entry-level models would continue to rise, in the medium term driven by a resurgence of affordable Chinese brands which would also capture a share of the country’s hybrid and electric vehicle market as more and more of those types of automobiles came on stream. “The speed of change in the overall retail environment is accelerating rapidly and motor dealers need to adapt quickly,” he said. “The showroom of the future will be small and interactive. “Battery driven vehicles will come to the fore as demands for a reduction in NOx and CO2 levels increase. South Africa will not be immune to global trends.
Congestion is coming to our shores – and our politicians are going to act.” Between 2020 and 2024, he said there would be an uptick in vehicle sales that would take the overall market to about 700 000 units a year – up from the 557 600 units sold in 2017 – but still well short of the million unit sales mark which, he maintained, would remain unachievable in the shortterm. By 2025, Scoble predicted that more than 50% of new car sales in South Africa would be made online, with about 75% of customers coming from black, coloured and Indian race groups. Of those, 50% would be black. In his view, the online trend would signal the end of Taj Mahal dealerships, with the cost of land reducing the number of retail outlets by about 30%. Deal-closers would replace salesmen in showrooms, though banks would retain the majority of new car finance business, transactions going through digital platforms. Workshops and retail outlets would separate, and virtual reality concepts aimed at promoting an interactive experience with car-buying customers would increasingly replace vehicles on the showroom floor. Additionally, costs of service and maintenance plans would no longer be included in the price of new vehicles. “This will mark the beginning of the end of the Taj Mahal dealership concept that we have grown to know in South Africa. As I see it, only a few flagship sites will remain in major metros – and certainly, no huge dealership facilities are likely to be built after 2025,” he said.
Personal Assistant (UPA), which would provide entry to the internet via voice commands. “You don’t have to press a button or flick a switch,” he said in a demonstration. “Your ability to connect to the world – and find out anything you want to know – is only a vocal request away.” With the UPA operating in a way that was similar to Amazon’s Alexa, Geldenhuys predicted that the application would fundamentally change perceptions relating to communication. In tandem with other innovative concepts such as Microsoft’s Hololens – which enabled users to engage in digital content in holographic form – he said the applications it would facilitate would be significant to the retail motor industry. In his view, by 2025 the car would be integral to the man-in-the-street’s connectivity processes. “It will act as the battery, with 5G technology the enabler,” he said. “Innovation is changing the world. UPAs will be built into everything, and everything will connect to communicate what users need to know or experience, simply and effectively.” In his address, John Templeton, Market Head of Operations at Sewells-MSXI, said customers at vehicle dealerships were being attracted by new trends, among them a steady flow of innovative products, alternative ownership models, financing options and high standards of service.
“The bottom line that we have to start doing things differently – in the end, data speed will transform the way we sell cars.”
He said the country’s tough trading environment meant it was becoming increasingly difficult for dealers to absorb costs, despite strong entrepreneurial spirit. High levels of staff attrition, longer service intervals for vehicles and the changing face of retail operations by some OEMs had contributed to the challenges.
Scoble’s theme was underlined by South African futurist Pieter Geldenhuys, who told delegates that the next big thing in terms of connectivity and communication would revolve around the Universal
“Expense management has to be linked to ensuring all members of the executive team – including heads of the parts and service operations – are aware of financial processes and are in possession of the
required business management skills to ensure their areas of responsibility do not become a drain on the overall wellbeing of the dealership,” he said. Templeton went on to discuss the merits of the Sewells-MSXI RMA framework, which the company uses to analyse automotive retail performance and guide strategic decision making at dealerships, encompassing productivity, customer retention, system processes, staff motivation and culture. Alan Quinn, Head of Innovation at WesBank, said digital technology had significant potential in the car-buying journey since many customers were making decisions about their prospective purchases before visiting dealerships. “Twenty years ago the location of dealerships was vital – these days it has become less important,” he said. “Consumers are doing a lot of research through the internet – they know what they want before visiting a showroom.” In view of this, he said in the interests of making the vehicle buying process easier and more efficient, WesBank had introduced a cloud-based, pre-approval finance system and had also launched an app through which vehicle owners could get estimates on trade-in values and vehicle specifications. Further, the app could be used to facilitate vehicle license renewal, view and pay traffic fines and manage the customer’s financial account. “The app went live in April last year and is now used by about 1,2-million people,” he said. Motor industry consultant Stuart Norman proved an excellent function director, not only giving several worthwhile insights into the motor business, but also controlling and interpreting the inputs from the various speakers. At the function it was announced that Mark Dommisse, Managing Director of the North Motor group and Chairman of the Honda Dealer Council, had been elected Chairman of NADA.
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ASSOCIATION OF THE MONTH
NADA honours BOTY winners NADA’s Business of the Year award winners show resilience in tough times
inners and finalists in the Sewells-MSX International/ NADA Business of the Year (BOTY) contest have shown that South Africa’s vehicle retailers continue to display resilience and robustness in times of falling sales volumes. That’s the view of John Templeton, Market Head of Operations for Sewells-MSXI, who said financial performances of top dealers this year remained similar to those achieved by winners of previous BOTY competitions, despite the fact that overall new vehicle sales volumes had fallen. Sewells-MSXI, an outsourcing and consulting company that specialises in the automotive industry, analyses and evaluates detailed financial data from more than 1 000 local motor dealerships every month as an important tool for senior management at participating dealerships. All dealerships that submit their financial statements to the company qualify to participate in the annual awards contest, where they are ranked in equal-sized groups according to the value of their operational assets. They are then ranked from highest to lowest using Return on Average Assets (ROAA) percentages. In addition, Sewells-MSXI SA operates 23 performance groups nationally – each with about 10 members – which hold regular think-tanks to develop ways of improving the operational performance of their dealerships.
BOTY Award Winners Front (from left): Pritesh Singh, Hino Pietermaritzburg (Commercial Dealership winner); Etienne Pienaar for Gavin Brereton, Halfway Ford Goodwood (Most Improved Performance Group Member); Stephan Delport, McCarthy Volkswagen Arcadia (Large Dealership winner); Leon Brand for Doran Jaffe, Lexus Cape Town City (Luxury Dealership winner)
Dealers who have been members of a performance group for at least two years are considered for a special annual award which is based on the percentage improvement by their dealerships year-onyear.
Back (from left): Bruce Allan, former NADA Chairman; Christo Henning, Super Group Rustenburg Mazda (Small Dealership winner); Neille Faber, NTT Toyota Groblersdal (Medium Dealership winner); Peet Hoffman, Penta Suzuki Klerksdorp (Multi-franchise Dealership winner); Jaco Scheepers; Lindon Hett, Market Leader, Sewells-MSXI Middle East & Africa
The list of nominees is then passed to Sewells-MSXI performance group facilitators for their qualitative evaluation and personal knowledge of the various nominees to agree a winner on a consensual basis. Once a year top performers in various categories are honoured. The 2017 winners were announced last month at a gala banquet at the Kyalami International Convention Centre, marking the 21st year that these prestigious awards have been held. The awards have the backing of the National Automobile Dealers Association (NADA) and the presentation event was supported by several players in the retail automotive environment – WesBank, TransUnion, Britehouse, Africa Analytics, Gumtree and Wilken Communication Management.
Multi-franchise Dealership Finalists From left: Bruce Allan, former NADA Chairman; Johann Snyman, Rustenburg Toyota and Hino; Peet Hoffman, Penta Suzuki Klerksdorp; Donna McCollough, CMH Mazda Umhlanga; Lindon Hett, Market Leader, Sewells-MSXI Middle East & Africa
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This year awards were made in seven categories, with the latest addition being for multi-franchise dealers which handle two or more franchises in a single financial reporting format, the performance of multiple brands aggregated into a single outcome. Other categories were: large, medium, and small dealerships, luxury, and commercial vehicles as well as a special award for the most improved performance group member.
Winner in the Large Dealership category was Stephan Delport, of McCarthy Volkswagen Arcadia. The dealer principal says he worked on an “inch by inch” strategy, which involved connecting the hundreds of dots which make up various aspects of the business every day. “This can only be achieved through an integrated team that works together and recognises the need for urgency,” explained Delport. “We had a successful year in new and used car sales, and total commitment from the service, parts and F&I department, which all contributed to excellent results in terms of controlling expenses and looking after margins – one inch at a time.” NTT Toyota in Groblersdal, headed up by Neille Faber, was the winner in the Medium Dealership category. “We treat customers as part of our family,” said Faber. “Referrals drive our business in a tight-knit community.
Small Dealership Finalists From left: Callie Human, CEO of Britehouse Auto; Des van Zyl, Lionel Motors Renault; Christo Henning, Super Group Rustenburg Mazda; Jaco van der Merwe, Messina Toyota; Lindon Hett, Market Leader, Sewells-MSXI Middle East & Africa; Bruce Allan, former NADA Chairman
“My team understands the importance of every interaction with customers and potential customers – be it a phone call, sales pitch or a service. Carrying out the tasks well means that total customer satisfaction is the only outcome. We also believe that consistency in another hallmark of NTT Toyota in Groblersdal.” Super Group Rustenburg Mazda took the honours among Small Dealerships. The dealership is headed up by a former winner, Christo Henning, who says that he has surrounded himself with a young, dynamic team who understand the needs of customers. “We utilise a ‘pop-up shop’ approach in rural centres, combined with location test drives. The approach has resulted in us closing more deals and exceeding sales targets,” he said, adding: “Combine a great brand with a management team that is empowered to deliver, and you have a winning formula.” Doran Jaffe’s Lexus Cape Town City dealership took the award in the Luxury Vehicle category. Jaffe said the motto, “Experience Amazing,” was made to come alive at his dealership.
Luxury Vehicle Dealership Finalists From left: Alan Golden, CEO of Africa Analytics; Lindon Hett, Market Leader, Sewells-MSXI Middle East & Africa; Leon Brand, Lexus Cape Town City; Christo Henning, Super Group Rustenburg Land Rover; Phillip Clough, Audi Centre Arcadia; Bruce Allan, former NADA Chairman
“Customer service drives our outputs,” he said. “I insist that my team members greet their customers by name and that every customer touch point exceeds expectation. “This personalised approach has resulted in Lexus Cape Town City having the highest customer experience rating in our group. We also use a personalised approach to marketing and advertising, which generates high conversion leads, while targeted activation presents potential customers with an opportunity to experience the brand.” The first winner of the award for a Multi-Franchise Dealership was Peet Hoffman of Penta Suzuki Klerksdorp. The dealer principal said his team was powered by a culture of urgency in everything it does. “It’s the essence of a team that shares a vision and is committed to delivering exceptional customer service,” said Hoffman. “The dealership is process-driven and target-orientated. I lead from the
Commercial Vehicle Dealership Finalists From left: Flip Wilken, Wilken Communication Management; John Els, Tavcor Commercial Vehicles; Pritesh Singh, Hino Pietermaritzburg; Bruce Allan, former NADA Chairman; Lindon Hett, Market Leader, Sewells-MSXI Middle East & Africa
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ASSOCIATION OF THE MONTH
Medium Dealership Finalists From left: Jeff Osborne, Head of Gumtree Motors; Neille Faber, NTT Toyota Groblersdal; Darryl Govender, CMH Nissan Pietermaritzburg; Tariq Abdoola, McCarthy Volkswagen Silver Oaks Crossing; Lindon Hett, Market Leader, Sewells-MSXI Middle East & Africa; Bruce Allan, former NADA Chairman
Large Dealership Finalists From left: Hennie Strydom, Senior Manager AIS, Transunion; Charles Webber, CMH Nissan Pinetown; Stephan Delport, McCarthy Volkswagen Arcadia; Peter Vermaak, McCarthy Toyota N1 City; Lindon Hett, Market Leader, Sewells-MSXI Middle East & Africa; Bruce Allan, former NADA Chairman
2017 AWARD WINNERS: Multi-franchise Dealerships (two or more franchises): Peet Hoffman (Penta Suzuki Klerksdorp). Other finalists: Donna McCollough (CMH Mazda Umhlanga) and Johann Snyman (Rustenburg Toyota and Hino).
Most Improved Performance Group Member Finalists From left: Ghana Msibi, Executive Head of Sales & Marketing, WesBank; Fabio Lazzari, Lindsay Saker Edenvale; Debbie Smith, Imperial Nissan Durban; Etienne Pienaar, Halfway Ford Goodwood; Lindon Hett, Market Leader, Sewells-MSXI Middle East & Africa; Bruce Allan, former NADA Chairman
front and personally contact customers to check that their experience has been world class.” Pritesh Singh heads up Hino Pietermaritzburg, which won the award in the Commercial Vehicle category. “Customer retention is critical in commercial vehicle dealerships as successful businesses are tending to increase their fleet sizes,” said Singh. “For this reason, we are uncompromising on delivering outstanding sales and aftersales experiences to each customer, no matter the size of the fleet. This is delivered by a home-grown team that has seen continuous promotion from within.” Gavin Brereton, dealer principal of Halfway Ford Goodwood, is the person who got the vote as the Most Improved Performance Group Member. In his view it was “back to basics” for this large dealership, which used as its foundation Sewells-MSXI instilled MRA (mix, retained profit and activity) processes coupled with follow-ups to every possible sales lead. “Positive results flowed from this dynamic approach, which, in turn, built staff morale and self-confidence,” said Brereton. “My team then set and achieved goals by continually measuring performance against benchmarks.”
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Luxury Vehicle Dealerships: Doran Jaffe (Lexus Cape Town City). Other finalists: Philip Clough (Audi Centre Arcadia) and Christo Henning (Super Group Rustenburg Land Rover). Commercial Vehicle Dealerships: Pritesh Singh (Hino Pietermaritzburg). Other finalist: John Els (Tavcor Commercial Vehicles). Small Dealerships: Christo Henning (Super Group Rustenburg Mazda). Other finalists: Des van Zyl (Lionel Motors Renault) and Jaco van der Merwe (Messina Toyota). Medium Dealerships: Neille Faber (NTT Toyota Groblersdal). Other finalists: Darryl Govender (CMH Nissan Pietermaritzburg) and Tariq Abdoola (McCarthy Volkswagen Silver Oaks Crossing). Large Dealerships: Stephan Delport (McCarthy Volkswagen Arcadia). Other finalists: Robert Downes (CMH Nissan Pinetown) and Peter Vermaak (McCarthy Toyota N1 City). Most Improved Performance Group Member: Gavin Brereton (Halfway Ford Goodwood). Other finalists: Debbie Smith (Imperial Nissan Durban) and Fabio Lazzari (Lindsay Saker Edenvale).
Templeton said the competition had once again proved to be a wonderful motivator for the dealerships. “I believe we have identified worthy winners and we look forward to these prestigious awards continuing to spur other dealerships to get into the winner’s circle in the 2018 competition,” he said.
German Chamber of Skilled Crafts partners with Eastern Cape educational institutions
Mr Oel and Mr Malcherek hand over equipment to EMC Principal, Mr van Heerden
the industry to improve employability and income of TVET graduates in this sector.
Mr Malcherek hands over official invitation to Mr Mkwebu from EMC
he German Handwerkskammer Erfurt (Chamber of Skilled Crafts) hosted a formal information session on its partnership with eight TVET colleges and one high school in the Eastern Cape on Tuesday, 27 February 2018. The event took place at Eastcape Midlands TVET Collegeâ&#x20AC;&#x2122;s Brickfields Road Campus, in Uitenhage. This partnership came about to fulfil the need for an upgrading of the practical skills of vocational lecturers in the automotive sector in TVET colleges in the Eastern Cape. This upgrade will include modern car diagnostics in line with the demands of
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The partnership project is funded through the German Federal Ministry for Economic Cooperation and Development. The Handwerkskammer Erfurt is a leading training institution for high-tech skills training, and 20 lecturers from nine different TVET institutions in the Eastern Cape will be invited to attend automotive training in Germany at its own training workshops in Erfurt. The lecturers who will be attending the four-week training course in Germany received their formal invitations at the function. The first group of 11 lecturers will leave in July 2018, while the second group will fly out later in 2018 or early 2019.
As a follow up, lecturers from the Handwerkskammer Erfurt will visit South Africa to continue skills enhancement training for the South African TVET lecturers. In preparation for this, the project has purchased three state-ofthe-art Bosch FSA 740 hi-tech vehicle system analysers, a hybrid car engine and a standmounted petrol engine. Other vital equipment has been provided to EMC that will be used to ensure continuous training by German and South African experts throughout the project. Dignitaries who attended this prestigious event include delegates from the South African Department of Higher Education and Training (DHET), the German Embassy, local government, TVET colleges, SETAs and Office of the Premier. The Managing Director of the Handwerkskammer Erfurt, Mr Malcherek and Project Manager, Mr Rehbein handed over the equipment as well as the formal invitations to the lecturers selected to travel to Germany.
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MARCH 2018 -
Davies in the hot seat David Furlonger unpacks the recent announcement of the reappointment of Rob Davies as Minister of Trade and Industry, and its implications for the local motor industry
e may be a senior member of the SA Communist Party but behind Rob Davies’s beard and his occasional left-wing mutterings lies a pragmatist and (dare one say it?) a closet capitalist. There was a general sigh of relief among vehicle and components manufacturers in March when new President Cyril Ramaphosa reappointed Davies as Minister of Trade and Industry. It’s a position he has held since 2009, making him one of the few to survive the sometimes bizarre Cabinet reshuffles of Jacob Zuma.
His longevity has brought relative policy stability to the motor industry at a time of potential upheaval. Davies managed the changeover from the 18-year-old Motor Industry Development Programme (MIDP) to the Automotive Production and Development Programme (APDP) and is now overseeing preparation for the next phase of policy, which is due to run from 2021 until 2035. If Davies does not personally usher in the APDP’s successor in three years, it will probably be his choice. Senior advisers say privately that, at 69, the minister has just about had his fill of high-level responsibility. But he wants to ensure that after nearly a decade of guiding automotive policy, he leaves the industry in a strong position.
Michael and Minister
He reckons discussion on the next policy phase is sufficiently advanced that it can be presented to Cabinet before the end of 2018. He may be right, but one should generally take policy timetables with a pinch of salt. When the APDP
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started in 2013, it was after long delays caused by government procrastination and industry bloody-mindedness. Similar bloody-minded challenges lurk this time round. What does one expect when multinational vehicle manufacturers, their suppliers and labour, all with very different agendas, all have to be satisfied. Davies says: “Not everyone will be happy with every dot and comma.” That’s hardly surprising, since one of the key targets of the post-2020 environment is to increase black participation in the motor industry. Major local motor manufacturers are all wholly foreign-owned, as are many of their primary components suppliers. Government proposed a simple solution: multinational motor companies should cede 10%-25% of their SA subsidiaries to local black empowerment partners. Boardrooms argued that there was no real empowerment in offering equity to the ‘usual BEE suspects’ who would simply become enriched without responsibility. So companies offered to contribute to a R3.5-billion venture capital fund to train and support the creation of black-owned suppliers and automotive dealerships. Davies recently attended the launch of Isuzu SA, the commercial vehicle company that has taken over the assets of General Motors SA (GMSA). In an interview before the ceremony, Davies said he was happy with the industry counter-offer. Since the introduction of the APDP, government has said its emphasis is to create black-owned suppliers. It’s a more cost-effective entry point. “The cost of job creation in that sector is a quarter of that in vehicle manufacture,” says Davies. So the same level of investment will create four times as many jobs. More importantly, they can be sustainable. Despite occasional grumblings about the slow growth of a black presence in the motor industry, Davies says he wants to create a basis for incremental, ‘achievable’ gains for black participation and ownership. “We want to see progressive
improvement,” he says. “We will set the numbers in a way that is achievable and doable. We will build on what we already have.” The APDP’s successor, he hints, will offer continuity from what already exists, “but I think it will have a few surprises.” He says the creation of Isuzu SA is proof that policy is working. CEO Michael Sacke, however, says the new company does not have the same priorities as some established players. For example, while one of his aims is to increase sales into Africa, where Isuzu KB bakkie exports are a fraction of those of Toyota and Ford, he says: “Their Africa exports earn the APDP duty credits they need to import cars and other vehicles in their overall product range. We don’t import, so the need to export isn’t as strong.” Later this year, however, Isuzu will import the MU-X, an upmarket KB,
to compete with the Toyota Fortuner and Ford Everest. Sacke says local assembly could follow if sales justify. He says Isuzu exports’ share of local KB production, currently sitting at 15%, would eventually rise to 50%. Isuzu Japan president, Masanori Katayama confirms that the availability of a ‘springboard’ into Africa is one of the main reasons his company had bought GMSA’s operations. “This is the first commercial and light-commercial vehicle manufacturing operation outside Japan in which we have acquired 100% ownership,” he says.
David Furlonger is the industrial editor of Business Day and Financial Mail
APRIL 2018 -
DROWNING out the noise Jake Venter looks at the causes and solutions to reducing noise vibration and harshness
motor vehicle is almost unique in the way it gets assaulted by vibrations from various sources. These commonly occur at vibration levels from zero to 20 000 Hz (Hertz = cycles per second; the number of times per second that a wave peak passes a particular point). In the zero to 20 Hz range we feel vibrations with our body and they’re usually referred to as ride quality measures. Vibrations in the 20 to 20 000 Hz range cause our eardrums to vibrate at that level and we interpret this as noise. Our hearing ability is such that young people can hear sounds with frequencies in this range, but our sensitivity to noise diminishes with age. These days a great deal of engineering time is spent in trying to make cars as comfortable and quiet as possible by reducing NVH levels. A congenial interior environment is a potent sales incentive. These aims are not easy to achieve; whether a noise is pleasing or irritating is a very subjective judgment. Such an evaluation also depends on the kind of vehicle being evaluated. It’s acceptable for a truck to have more mechanical noise or a sports car to have more exhaust noise
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than a luxury saloon. The same varying criteria would also apply to comfort levels and ride quality. A study of ride quality involves looking at the excitation sources and the vehicle’s response to the vibration, plus the human perception of, and tolerance, of the disturbances. SOURCES OF EXCITATION Road surface-induced vibration On dirt roads there is obviously a huge variation in the type of surface that the wheels have to travel over. Potholes and corrugations follow each other in succession. Tar or concrete roads are a lot smoother, but small bumps and cracks are nevertheless able to induce a lot of noise. A tyre experiences the roughness as a change in vertical position, measured by the distance travelled in the upwards direction, but the discomfort humans experience is caused by the wheel’s acceleration. Engineers can calculate this and convert the readings into a frequency. Road roughness presents the largest inputs to the vehicle at high frequencies, i.e. at a high vehicle
speed. This means that ride isolation at high speed, achieved by controlling bounce and pitch motions, is the greatest challenge facing design engineers. Tyre/wheel assembly One tends to think that most tyre/wheel combinations run true, and that tyres are relatively soft and compliant enough to absorb road bumps. This may well be true of most original equipment (OE) tyres, but is not always true when you buy aftermarket tyres. Manufacturers set such high standards for their OE tyres that most tyre manufacturers are forced to sell aftermarket tyres that are slightly below specification. Imperfections in the manufacture of tyres, wheels and other rotating components may result in non-uniformities such as mass imbalance, dimensional variation, and stiffness variation. These nonuniformities often combine to cause the tyre/wheel combination to experience variations in forces at the ground while it rolls. These act as excitation sources for ride vibrations in the upwards, longitudinal, or the sideways
direction, and explains why tyre noise is a prominent component of road noise. A tyre, which is elastic, can be thought of as an array of many outward-pointing springs that each have a slightly different stiffness and length. The variation in free length leads to the free radial runout, and the variations in their compressed length at any load determine the loaded radial runout. These cause the generation of excitation forces and displacements at the axle as the wheel rotates. Variations in tyre stiffness, stimulated by the springs, cause a tyre to show rotating characteristics that appear similar to what will be produced by various shapes. A tyre may therefore appear to rotate as an eccentric shape, as an oval shape, a triangular shape or as a square with rounded corners. Driveline-induced excitation For rear-wheel drive, the driveline usually includes the drive shaft, reduction gear and differential unit, as well the axle shafts connected to the wheels. The drive shaft, being long and containing one or two universal joints, can often be a source of irritating vibration, while the reduction
gear has to employ helical gears to keep the noise down. A drive shaft is usually hollow, to keep the mass low, and of large diameter, to increase the strength. The shaft is usually in one piece at lengths up to one metre, and in two pieces when itâ&#x20AC;&#x2122;s longer, to eliminate the tendency for long rotating shafts to whip, i.e. vibrate from a bending action caused by its own mass. In the latter case there will be a shaft support bearing somewhere near the longitudinal centre of the shaft. The Hooke-type universal joints used in combination with drive shafts have the peculiarity that they do not transmit rotation smoothly, but in pulsations whose magnitude depends on their operating angle. These pulsations may cause torsional vibrations in the driveline. Front-wheel-drive cars are forced to employ constant velocity joints (CVjoints) that do not have a pulsing action. These drive shafts are short and solid and seldom cause driveline vibration, but the large operating angles that the CV-joints often operate at tend to have unwelcome steering effects, such as torque steer.
Engine and transmission The engine is a major source of vibration, caused by inertia forces due to the stopstart movement of the pistons as well as the impulse given to the crankshaft by the combustion process. Inertia forces occur when an object is accelerated, stopped, or made to change direction. When you catch a heavy ball thrown to you, the force that rocks you backwards is the ballâ&#x20AC;&#x2122;s inertia force that arose from stopping the ball. In the same way, an engineâ&#x20AC;&#x2122;s connecting rod experiences a force at top dead centre caused by a deceleration of several hundred g-values (g = 9,8 m/s2) that brings the piston to a halt. Some of these vibrations are damped by balance masses on the crankshaft, while the remainder are partly damped by the flywheel and the engine mountings. The result is that the combined engine/ transmission unit will experience small vibrations in the vertical, longitudinal and sideways directions, as well as torques about axes in these three directions. Engine mountings are designed to absorb most of these vibrations, while some are damped by the movement of the heavy engine/transmission unit.
APRIL 2018 -
TECH TALK RESPONSE MECHANISMS Suspension At the basic level, a vehicle’s suspension system can be considered as a sprung mass supported by springs that are themselves supported by the tyres. This means that all the mass above the springs are sprung, and all the mass below the springs are unsprung. This unsprung mass is supported by the tyres, which are flexible, and has the characteristics of a spring. These two sets of masses and springs act together to determine the ride rate, defined to be: R = Ks.Kt/(Ks + Kt) Where Ks = Suspension stiffness in n/mm. Stiffness is the force in newtons needed to compress the spring one mm. Kt = Tyre stiffness in n/mm. The spring frequency is given by: f = 0,159(R/M)1/2 (To the power ½ implies taking the square root). Where M = Total mass at each wheel. The tyre stiffness rate is usually between seven and nine times higher than the suspension stiffness rate, so that the comfort level of the suspension system will benefit more from softer springs than from running the tyres at a low pressure. However, softer road springs (i.e. a lower suspension stiffness rate) brings with it disadvantages such as excessive roll on corners and dipping while braking. Damping Shock absorbers are called dampers in the UK, and this is the correct terminology. These units do not absorb road shock; the springs do that, and the shock absorber has to dissipate the energy that’s stored in the springs. The damping in jounce (compression) and rebound (extension) should not be equal. Jounce damping adds to the force transmitted to the sprung mass when a road undulation appears so that a low damping rate is desirable. The rebound damping has to be higher to dissipate the energy stored in the spring, so that most dampers are dual-rate with about a 3:1 ratio between rebound and jounce damping. Modern dampers are either gas-pressurized mono-tubes or of
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twin-tube construction, but their workings are similar. A piston connected to a suspension arm moves though a fluid in its bore, and valves restrict the flow of fluid though the piston, creating a damping force. A twin-tube shock has additional valving in the base of the tube that further modifies the damping behaviour. Pitch and bounce A car’s motion cannot be studied by only analysing what each wheel is doing. The front and rear axles are usually far enough apart for the vehicle to develop undesirable motions such as pitch and bounce. Pitch is a rotation of the car about some transverse axis that causes the front of the car to move down on the springs at the same time as the rear rises. Passengers find this movement more objectionable than bounce, which is a simultaneous up and down movement of the front and rear of the car on its springs. These motions can be controlled by studying
the effect of spring and damping rates on their amplitudes for any particular wheelbase, and doing lots of road testing. RIDE PERCEPTION NVH reduction is a never-ending battle to please customers that vary in their expectations of how a car should behave. A particular model’s ride quality will please some motorists and disappoint others. A great deal of research has been done on this subject, and several guidelines have been established, but suspension engineers still rely on road testing and input from prospective customers to finalize a particular design.
Jake Venter has worked as a mechanic, as an engineer in an engine assembly plant and as a lecturer, but now prefers journalism.
AVAILABLE FROM LEADING SPARESHOPS
Valentine’s Ball held in honour of Child Welfare
Riëtha Wagener, Events Co-ordinator-Child Welfare Bloemfontein & Childline Free State with Jeanne Esterhuizen, RMI president
and other support staff already within the organisation. Lelapa – ‘for the family’ was born from this new venture.
RMI team. Jan Schoeman, RMI COO; Jacques Viljoen, Industrial Relations Specialist; Jeanne Esterhuizen, RMI president; Pieter Niemand, Director Motor Industry Workshop Association (MIWA); Louis van Huyssteen, National Director Training
hild Welfare Bloemfontein & Childline Free State is a nongovernmental, non-profit organization (002-775 NPO) concerned with the betterment of society and in particular children. They are a private, self-governing, voluntary organisation operating in the public interest, for the promotion of social welfare and development and the care and protection of vulnerable children.
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They are partly funded by the Department of Social Development and other funders, but because of insufficient and late funding, the organisation needs to become more self-sustainable. The organisation strives to develop and maintain sustainable ways to be able to continue with services that utilise expertise from social workers
To launch Lelapa, a prestigious Charity Ball, the brainchild of Jeanne Esterhuizen, President of RMI was held on 14 February. The Charity Ball was supported by wellknown business people, representatives from the University of the Free State, Colleges, Schools, and colleagues of RMI. The funds that were raised during the Charity Ball will go towards the maintenance and running of Lelapa. Lelapa will provide the following services: 1. Corporate/Businesses Group sessions/ Individual sessions/ Team building / Trauma debriefing on subjects like: Marital problems, financial problems, domestic violence, trauma, family challenges and support with HIV/Aids
2. Traumatised children • A child who experienced any form of trauma due to violence, divorce, molestation, and any other form of abuse can attend sessions with an experienced social worker to assist the child to heal. 3. Information sessions • Parenting • Bullying • Relationships • Children’s Act Lelapa will enable them to operate without the funding they lost when American Aid withdrew their support. It will provide an essential service to business, Universities, Colleges and schools that do not understand how to support children and young adults with personal difficulties. Khan, the lead singer of the Parlotones and his band, along with 2017 My Kitchen Rules (MKR) winners and semi-finalists were the main acts on the
evening. They were supported by a whole lineup of other acts during the evening to keep guests happily occupied.
quality, affordable assessment and therapeutic services to orphans and vulnerable children.
The core focus of Child Welfare Bloemfontein & Childline Free State is the protection of children against any form of abuse. The organisation only receives financial support from the government to render statutory and support services to children and families in need.
The estimated cost of such a service to an abused child is as follows: • Interactional analysis - R 1 000 • Socio - emotional Assessments - R 550 • Therapy - R150 a session
They identified the need for affordable socio-emotional assessments and therapeutic services to these children, and established LELAPA (for the family). This is an independent service for self-generating funds and operates as an essential part of the organisation. Through this we are able to render services to these children. A social worker was appointed to provide these services. The objectives of the project are: To render independent,
To maintain Lelapa as an essential independent service we need the support of the community. The sustainability of such a project will enable us to render services both to children who can afford the service as well as those who can’t afford the service, but also need the therapy. In the long run, Child Welfare & Childline will become financially sustainable and be able to render services for all children in need. We urge the public to support our initiatives, and through such a gesture you make a difference by enabling a child to visit LELAPA (for the family) and become happy, healthy and healed.
APRIL 2018 -
Fasten your seatbelts for annual Golf Day
hat wonderful time of year has arrived: RMI is about to transport you into the future! Don’t miss this most exciting annual golf event where the ‘who’s who’ and ‘who knows what’ in the Retail Motor Industry will be doing what they know best, bringing you the latest news and views of everything that there is to know of the industry, while meeting members on the golf course.
The day’s agenda will include a round of golf, with lots of driving on the course, including halfwaymark and drinking holes, followed by dinner to fuel you up, sparkling prizes, and entertainment from 6 pm.
The cost of sponsoring a hole is R4000 and the cost of entering a 4-ball is R4000 Owing to the fact that this will be a prestigious and exclusive event, we strongly feel that you will benefit from the enormous exposure.
The Golf Day will take place on Tuesday 15 May at the exclusive Kyalami Country Club, firing on all cylinders, where metal meets golf balls. The RMI looks forward to an exhilarating event with a full fleet of 144 golfers paired with company directors, dealer principals, managers, suppliers, contractors, manufacturers and wholesalers all creatively ignited with all in the Retail Motor Industry.
Please don’t hesitate to contact Jackie for further information and to book your 4-ball. Tel: (011)453-9088; Fax: 0866062840; Cell: 082784840; email: Jackie@thegolf.co.za
RMI wins at Battle of the Companies
attle of the Companies was born to provide companies a fun and informal platform to promote networking. Most companies have very formal networking events that do not always promote engagement between companies. Sereni T values people and business development, and therefore came up with a brand-new networking concept that kicked off in Bloemfontein. There are numerous benefits for participating companies • Fun and informal networking • Awesome marketing opportunities • Mini team building • Battles are interactive events which build team spirit and promote engagement • Battles are chosen to allow a diverse demographic to participate – no longer simply events for CEOs to shake hands on the green
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• Every Battle supports a different charitable cause, an added bonus for corporate social responsibility • The first battle took place on 28 February playing Bowls at Orangia Lawn Bowls Club in Bloemfontein. Despite perceptions this
is a sport for old and young, companies took up the challenge with great spirit. The winning team, RMI walked away with free airtime on Bloemfontein’s newest radio station MedFM as well as an opportunity to defend their title at the next Battle of the Companies event later this year.
From left to right – Hennie Marnitz, (Sa Airbrake & Truck Bloemfontein), Connie Hartley (Connie B N B Bloemfontein), Miemsie de Jager (organiser, Sereni-T Business Development Bloemfontein) Jacques Viljoen, RMI IR Specialist / Office Manager Bloemfontein & Mark Erasmus, RMI Administrator Bloemfontein.
From left to right – Hennie Marnitz, (Sa Airbrake & Truck Bloemfontein), Connie Hartley (Connie B N B Bloemfontein), Miemsie de Jager (organiser, Sereni-T Business Development Bloemfontein) Jacques Viljoen, RMI IR Specialist / Office Manager Bloemfontein & Mark Erasmus, RMI Administrator Bloemfontein.
MARCH 2018 -
DoE hosts Petroleum Products Act awareness workshop
n 22 February 2018 the DoE hosted a Petroleum Products Act (Act 120 of 1977) awareness workshop at the Bon Hotel in Bloemfontein. Delegates in attendance included various DoE officials, petroleum manufacturers, retailers, wholesalers, aspiring entrepreneurs and other industry delegates. The interactive workshop prompted attendees to participate in active question and answer sessions. The purpose of the meeting was to: • Make stakeholders aware of licensing processes that govern the petroleum industry as well as compliance issues • To open doors to those who would like to participate in the space of manufacturing, wholesaling and retailing of petroleum products while emphasizing compliance to those who are already licence holders. • To present an energy project earmarked for poverty alleviation through establishments of integrated Energy Centres. The one-day workshop had a number of speakers that kept the audience captivated. Those included: 1. Mr K Mokae – DoE Bloemfontein office – overview of structures within the region 2. Ms P Maupye – DoE Pretoria – Licensing Requirements and analysis 3. DESTEA – Environmental Impact Assessment 4. Manguang Metro – Land Zoning 5. Ms B Mancoe – DoT Bloemfontein – Access to roads 6. Ms Mhlahlo – NEF – Funding 7. Ms K Komane – DoE Pretoria – Economic transformation 8. Ms P Selele – NAEWASA – Collaboration of black-owned companies in the petroleum sector 9. Mr B Thobejane – ENGEN – Establishment of service stations by oil companies 10. Mr V Premlall – SAPRA – Association perspective on retailing
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From left to right – Vishal Premlall (SAPRA Director), Richard Khuduga (SAPRA Retailer), Ms Rebotile Komane (DoE) & Wayne Harrison (B-BBEE Consultant)
11. Mr M Sinthumule – DoE – Fuel pricing and margins 12. Ms L Kabini – DoE – Export and import of fuel 13. Mr M Gwala – DoE – Compliance, monitoring and enforcement 14. Ms P Machogo – DoE - Integrated Energy Centres
Western Cape holds First Aid course
If you are invited to attend a session like this in your region, try your best to be there. This is the ideal platform to raise concerns you may have which sometimes seem insurmountable.
The SAPRA Bloemfontein Region Executive Committee met the day before (21 February 2018) for a brief afternoon meeting. Topics discussed included the draft retailer scorecard of the Petroleum Liquid Fuel Charter and other pertinent regional issues. The session was chaired by the newly appointed SAPRA Chair in the Region Mr Sello Molemela.
he inaugural First Aid Course for the 2018 was recently held at the Western Cape RMI office. 18 members attended this two-day course and it was a great success. Medical Education Centre (MEC) presented the course at the RMI Offices in Parow. The next First Aid Course will be in June 2018. Members can contact Zelda should they be interested. Zelda Snyman email@example.com 021 939 9440
Caption: from L to R â&#x20AC;&#x201C; Vishal Premlall (SAPRA Director), Richard Khuduga (SAPRA Retailer), Ms Rebotile Komane (DoE) & Wayne Harrison (B-BBEE Consultant)
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Meet the new RMI staff
The RMI mourns the passing of Henriette Coetzee Tumelo Mnisi IR specialist Highveld What was your most recent position prior to joining the RMI? I was employed by Grohe Dawn Watertech (Pty) Ltd as an IR Officer. What qualifications do you hold and where did you study? I hold a Paralegal Certificate from Boston, National Diploma in Law from University of Johannesburg, and a Advanced Labour Certificate from Unisa. I have recently wrote my exam in Dispute Resolution Practice at Stellenbotch. Where were you born, and where did you grow up? I was born and raised in a city called Daveyton in Benoni. What appeals to you about your new appointment? Members come to you with a dispute and you have to assist with resolving it. It is all about dispute resolution. What motivates and inspires you? People who come from disadvantaged background but who still make it in life. What are your hobbies? Going to gym and shopping.
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Raylene Beyers Payroll Accountant What was your most recent position prior to joining the RMI? Finance and Admin Manager What qualifications do you hold and where did you study? I matriculated from Ennerdale Secondary school and then completed a Bookeeping Diploma at Damelin Where were you born, and where did you grow up? I was born in Coronation and I grew up in Ennerdale What appeals to you about your new appointment? The exceptional reputation RMI has in motor industry and how they value their employee’s. I will also not only be concentrating on an particular area of finance and that excites me. What motivates and inspires you? There is an African proverb: if you think you are too small to make a difference you haven’t spent the night with a mosquito. It is great to come to work every day to a place where I know my skills adds valuable no matter how big or small. What are your hobbies? My husband and I recently joined social dancing classes and we are loving it.
he RMI regrettably informs members on the very sad passing of our beloved Henriette Coetzee.
I learnt a lot from Henriette, and will always have fond memories of our short working relationship. In particular, I will remember her for her absolute loyalty and commitment to me and the SAPRA members. Her positive and ‘can do’ attitude, coupled to her energetic and ‘work to the end’ approach to her work, was an example to us all. She was also a mother, sister and friend. Condolences also, to all those who knew her in her private life. Weep not for me Weep not for me though I have gone Into that gentle night Grieve if you will, but not for long Upon my soul’s sweet flight I am at peace, my soul’s at rest There is no need for tears For with your love I was so blessed For all those many years There is no pain, I suffer not The fear is now all gone Put now these things out of your thoughts In your memory, I live on Remember not my fight for breath Remember not the strife Please do not dwell upon my death But celebrate my life RIP Henriette. You will be sorely missed.
Partinform visits Queenstown
he Partinform Automotive Components Trade Show visited Queenstown in the Eastern Cape, and was held at the Aloe Grove Guest Farm on 7 March 2018, and once again it showedthe importance of promoting quality parts in the automotive industry. As usual the various stands were busy with visitors asking questions about the parts and brands on display, and later in the evening this stood them in good stead as the popular quiz show took place, and contestants were asked questions about the various brands and products on display. The sponsors of the prizes for the evening were GUD, Fram, Jonnesway and Monroe.As usual, Partinform members went to great lengths to ensure that their stands were attractive, well laid out and attracted thevisitors, but as always there can only be one winner, and the â&#x20AC;&#x153;Best stand of the eveningâ&#x20AC;? award went to SKF. According to Erwin Stroebel, the RMIâ&#x20AC;&#x2122;s General Manager for the Coastal Region, the event provided the companies with much needed information and new and improved automotive products, at the sametime offering an opportunity for the RMI representatives to promote the organisation to the new potential membership and assist the existing membership base. The RMI is proud to be associated with Partinform. The sponsors and the organisers have surely made this an exciting event to attend despite weather and electrical challenges. The RMI stand attracted attention, with many questions being asked about the benefits of belonging to the Association. The next Partinform road show takes place at the Heuwelzicht Function Venue, R24, Plot 305 Waterkloof Rustenburg on 11 April 2018 at 17:30 for 18:00.If you are involved in the automotiveindustry, come and visit the event and spend time communicating with your fellow members of the automotive community or, if you need more information, Contact Charmaine at Charmsevents on 082 381 9026 or E mail: firstname.lastname@example.org
APRIL 2018 -
Dispute resolution success The RMI has dedicated consumer complaints specialists deployed throughout its regional offices, whose sole job it is to assist members and consumers in resolving their differences through a process of mediation. We have, over the years, achieved a 94% success rate in resolving disputes to the satisfaction of both members and consumers.
NADA The CAO assisted in this matter as an expert witness where one of our members was sued for an amount of R85 000.
MIWA The Consumer Affairs Office (CAO) assisted in a matter as an expert witness where one of our members was sued for an amount of R258 000 (Including Costs). The role of the CAO in this matter was to assist the attorneys with technical information during pre-trial and during the trial with regards to the process followed during a repair. A consumer brought their vehicle into the member workshop to have a blown head gasket repaired. The member followed the correct procedure during the fault diagnosis as well as during the repair process. Following the repair the vehicle still exhibited a slight “intermittent” misfire. The member requested the consumer’s permission to take the vehicle to a Mercedes-Benz dealership for a diagnostic scan to determine what
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caused the “intermittent” misfire as the dealer had access to the manufacturer specifications data, which the member workshop does not have. Whilst at the dealership, the consumer intercepted the vehicle and authorised work to be done to the vehicle to the value of R158 000 with the idea of claiming back such from the member workshop. During the trial, the testimony from the CAO with regards to industry standards, proved to be valuable in highlighting the difference between the standards of franchise repairs and the standards of non-franchise repairs. The assistance given from the CAO in this regard swayed the legal representation for the plaintiff to withdraw the case after four years and four days in court. The court agreed that the original manufacturer dealer network is obligated under their franchise agreements to replace and not repair – where as a nonfranchised repairer can repair parts.
A consumer purchased a vehicle from a used car dealer in 2014 and then took the vehicle to a franchised dealer for an 80-point check. The consumer then took the report originating from the 80-point check to our member and demanded they pay to have items contained in the report repaired. The Consumer Affairs office assisted the member during pre-trial and during the trial in the Cape Town Magistrates court to determine what the extent of responsibility is, when it comes to consumers demanding that used or pre-owned vehicles get taken to franchised dealers for repairs at the time of purchase. The CAO was instrumental in explaining to the courts the difference between franchise and non-franchise standards and what the dealer is obligated to do for the consumer under the CPA Act. This case was set before a magistrate and judgement delivered in favour of the defendant (our member) with costs.
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THE MACHINE IS ABLE TO PERFORM QUICKER BECAUSE OF THE VARIABLE SPEED ON THE MAIN AND FEED MOTORS A GOOD FINISH IS ACHIEVED IN A QUICKER TIME THAN THE STANDARD FIXED GEAR BOX MACHINES CONTACT DETAILS: Reg Lamberti – Director Cell: 083 738 4849 / Tel: 011 026 1643 E – Mail: email@example.com / firstname.lastname@example.org
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APRIL 2018 -
Address: Unit 1, 3 Brighton Rd, Bramley View, Gauteng, SOUTH AFRICA, 2018
Dealing with INTOXICATED EMPLOYEES
ntoxicated employees are not only an unwanted risk to a business, to deal with them calls for a disciplinary process which is tedious and even infuriating. Unfortunately, employers have the duty – for the sake of their businesses – to deal with such employees. Some employees, clearly under the influence of alcohol, are impaired in their abilities to perform their duties, and others may not necessarily appear to be intoxicated, requiring the employer to resort to various tests to detect intoxication. In the matter between South African Allied Workers Union obo B M Motong and Staffing Logistics, the employee was charged with ‘reporting for work under the influence’. The employee was employed by the respondent for seven years and had a clean disciplinary record. A random breathalyzer test was done. The employee’s test indicated
that he was over the permitted limit. A second test gave the same result. As a result of the breathalyzer test a disciplinary hearing was scheduled accordingly, and the employee was subsequently found guilty and dismissed for the charge levelled against him. The employer indicated that it had a zerotolerance policy against alcohol, which was contained in both the employment contract as well as the disciplinary code of the employer; the employee conceded to signing the code. The employer further argued that the employee signed the results of the breathalyzer test and essentially admitted to the alcohol being in his bloodstream. The employer said the company transported fragile goods and that the employee in question was removed from the truck and did not drive that particular day. The employee, on the other hand, vehemently denied the existence of a zero-tolerance
Douw Breed is a director at Barnard Incorporated Attorneys, Centurion
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policy regarding alcohol, and testified that he had no knowledge of such policy. He further testified that he tested positive twice on the same day. It was common cause that other employees were also dismissed for the same offence. The employee denied having consumed alcohol on the morning before he reported for duty. He also testified that he was unaware of any alcohol in his system. The commissioner found that there was certainly a rule in the workplace that an employee may not report for duty under the influence of alcohol. He further held that the employee could reasonably have been aware of such rule. It was evident that the employee initialled the code of conduct comprising such a rule. In circumstances where the rule was unfailingly implemented to ensure the safety of employees and clients, the rule was found to be valid and reasonable. But the commissioner indicated that although a breathalyzer test was valuable, being the ‘first line of testing’, it was not conclusive or definitive, and such a test was also less accurate than a blood test. The commissioner stated that in order to indicate the level of intoxication, corroborating evidence should be taken into account. These evidences include: • Bloodshot eyes; • Manner of speech; and • Unsteadiness.
The employer led no evidence on the impairment of the employee’s faculties and merely relied on the breathalyzer test. In the matter of Tosca Labs vs. CCMA, the Labour Court found that a positive breathalyzer test result was not sufficient proof that the employee was under the influence of alcohol. The commissioner consequently found that the employer failed to discharge the onus that the dismissal was substantively fair, and awarded retrospective reinstatement. The above outcome might be questioned, as it seems that having alcohol in the bloodstream while on duty is not dismissible per se. It is imperative that a clear distinction be drawn between, simply put, being under the influence of alcohol while on duty and being above the permitted alcohol limit. It is essential that the employee is charged correctly to ensure that the desired outcome follows. In the event that the employer has a zero-tolerance policy on alcohol, the employer needs to take the necessary measures to ensure that all employees are aware of such a policy, and that it has been signed accordingly. The fair dismissal of the employee hinges on the zero-tolerance policy. When an employer is faced with a similar scenario it is crucial for the employer
to lead evidence on the impairment of the faculties of the employee in order to have corroborating evidence on the exact transgression and to prove that the employee was intoxicated to such an extent that he or she could not have executed the duties for which he or she had been employed. The employee could similarly – if left to perform duties despite the test results and the identified impairment – endanger fellow employees and clients or cause irreparable damage to the business of the employer. It is prudent for employers to adopt a zero-tolerance policy in the workplace that should be clear and unambiguous; it should pertinently state that even in the event that employees test positive for alcohol consumption, summary dismissal will be the consequent sanction. In addition, measures to be put in place provide that all employees understand such a policy and, if possible, require them sign the policy accordingly. The safety considerations of fellow employees and clients will be considered as justifiable reasons for such a policy; ultimately the workplace is a safe environment and by implementing such measures. The an employer will reaffirm its intention to be consistent and responsible towards employees and the business as whole.
The commissioner was not provided with a copy of the employment contract that contained the zero-policy on alcohol, and it was also stated that uncertainty prevailed as to whether the charge in the disciplinary code was sufficient to include a zero-tolerance policy on alcohol. In this arbitration award, the commissioner referred to the Labour Appeal Court judgment of Tanker Service (Pty) Ltd vs. Magudulela. This matter established questions to be asked in order to establish whether the employee was intoxicated to such an extent that his faculties were impaired and that the employee was unable to perform his or her duties as expected.
APRIL 2018 -
How to protect your intellectual property: Copyright and how it works
ntellectual property is a term used to describe products of the human intellect, and includes designs, trademarks, patents and copyright. These products are protected by various laws which confer upon the creator of the product, for a limited period, exclusivity as to the right of exploitation thereof and, in essence, to capitalise financially from the product. Copyright is a subdivision of the bundle of intellectual property rights and is governed by the provisions of the Copyright Act 98 of 1978 (“the Act”). A common misconception with regards to copyright is that it is a registerable right
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like patents, designs and trademarks. Copyright, however, as provided for in the Act, “subsist” automatically in specified categories of works which are outlined and defined by the Act. The Copyright Act furthermore sets forth the requirements that have to be met in order for copyright to subsist in a work. Classes of copyrighted works include, among others, literary works, musical works and computer programs. Originality of works The first requirement for copyright to subsist in a work is for the work to be original. The Act does not provide a
clear definition of what constitutes an original work, and one has to refer to case law in the determination of whether a work is in fact original. To determine whether a work is original, the courts rely on a factual enquiry. Based on the facts presented to the court, it must subjectively decide whether a work is in fact original or not. The courts are of the view that, for a work to be original, it must not have been copied from a prior work of another person, and have been produced by the skill and effort of the author thereof, or, as the courts put it, as a result of the “sweat of the brow” of the author.
Material form The second requirement for copyright to subsist is that the work must be reduced to a material form. Copyright does not exist in thoughts, ideas or facts. Copyright protection will only be afforded to the physical or material manifestation or embodiment of elements or concepts once it is created and/or has come into being. Qualified person The third requirement is for the author to be a qualified person. This in essence means that the author must be a citizen of the Republic of South Africa or a person who is a resident or domiciled in the Republic. This definition was extended by regulation to include nationals, citizens and/or companies of Berne Convention countries, as the case may be. What is the duration of copyright? Copyright duration is not indefinite and, in terms of the Act, the term of protection is determined with reference to the type of work at issue. For example, a literary, musical and artistic work is afforded copyright protection for the lifetime of the author and 50 years from the end of the year in which the author dies. In the event that, prior to the death of the author, the work was never published, performed in public, offered for sale to the public or broadcasted, the term of copyright continues to subsist for a period of 50 years from the end of the year in which the first of the aforementioned acts were done. Upon expiration of the term of copyright, the work falls within the public domain and may be used and/ or performed without the authorisation
or approval of the copyright owner. This does not mean that a person may copy and/or use the work and pass it off as their own creation. The author of the work must still be acknowledged as the author of such work. Who owns the copyright? The Act provides that the owner of a copyrighted work will enjoy exclusive statutory rights, for a limited duration, to exploit the work commercially and/ or in the rendering or performance of certain dealings in relation to the specific work. It also grants the copyright owner the right to prevent others from performing those acts without consent from the copyright owner. As a rule, the author of the work is the first owner of any copyright in the work. There are, however, some exceptions to the rule which are detailed in Section 21 of the Act. Two of the most relevant exceptions prescribed in Section 21 are for works created for payment and works created in the course and scope of an employee’s employment with a company. Works created for payment In terms of the Act, a person will be the owner of the copyright in a work if he/ she commissioned one of the following acts to be done in the pursuance of commission: the taking of a photograph, painting or drawing of a portrait, making of a gravure, cinematograph film or a sound recording. The person commissioning the aforementioned works must pay or agree to pay for the commissioned work in money or money’s worth. The exception, however, only applies to the works specified above and is not a blanket exception. This means
that, when a person is paid to create a work not specified in this specific section, the author of the work remains the first copyright owner of the work. Employer/employee relationship and Copyright In the event that a work is created by an employee in the course and scope of his employment, the owner of the copyright subsisting in the work will be the employer. This is, however, only applicable if there is an employer/ employee relationship and not in the case of an independent contractor. This also only covers work that was created in the course or scope of employment. Anything created by the employee after hours which falls outside the course and scope of his employment will not fall within this section. The employee will therefore be the owner of the copyright in such a work. Remedies for copyright infringement The Act makes provision for remedies in the event of infringement of copyright and may include claims for damages, interdicting infringing conduct, and the delivery-up of infringing copies of a work. The plaintiff in such infringement proceedings may also, as an alternative to a claim for damages, seek compensation in an amount calculated on the basis of a reasonable royalty which would have been payable by a licensee in respect of the work concerned. Should you require assistance with the protection of your copyright it is best advised that you contact your attorneys specialising in intellectual property law.
Louw du Toit is an associate in the Intellectual Property Department at Barnard Inc. RMI4law members enjoy the benefit of legal advice from an attorney 24 hours a day. If you wish to join RMI4law, call 0861 668 677. Legalex (Pty) Ltd, registration number 2003/003715/07, is an authorized Financial Services Provider (FSP 5277) and underwritten by Guardrisk Insurance Company Limited (FSP 26/10/75) David Furlonger
Are you a workaholic?
Identifying if you are a workaholic is easy, but changing your ways gets more difficult as time goes by, says Pieter Scholtz
eekends are usually days of rest, but for workaholics the day of rest never comes. There is always unfinished work; one more email to read and one more phone call to make that simply can’t wait until Monday. Ask yourself this. “If your business was like a Formula 1 pit team, how successful do you think you would be? Would you be the team manager calmly orchestrating the events from the safety of the pit wall, directing others, or would you be the one running round doing every job trying to make sure it’s done well, getting in everybody's way, but feeling good about yourself because you’re always busy. Then does the car still go out late and with only three wheels? A common problem facing families is an absent husband or wife and dad or mom due to ‘workaholism’. Often, to workaholics business is all about busyness. While we all know in theory that it’s less time consuming to work smarter rather than harder, the reality is we tend not to practise it. Here are the signs of a Workaholic: • Your laptop goes on holiday with you. • You can’t turn your cell phone off at night or on the weekends for fear of what you might miss • You struggle to sleep at night because you mind is turning over like the engine of a Formula 1 car • You don’t feel well, but a sick day in bed is not negotiable • You start things but leave them unfinished • You work late at night and/or during
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the weekends • You pray the clock hands will start to go in reverse • You stand accused of not listening to other people • Even though the business is mature enough to employ staff, you are convinced you can do it quicker and better. When people start a business, there’s a real buzz from working for themselves and getting things off the ground. They run on high amounts of adrenaline, pumped up, working long hours and overcoming great challenges. Their destiny is in their own hands, and they set off with a dream that inspires them. Every win they make imprints on their subconscious mind, linking working hard with success. In the early stages, new business owners have to work hard because there’s nobody else to do the work if they don’t. All of these factors tend to breed the workaholic. Just like an alcoholic, business owners keep doing what they know is bad for them. The last person to realise what is happening is the person with the problem. Also, like an alcoholic, it’s the people around them, like their families that suffer the most. They get neglected, friends become acquaintances, and their staff members, if they have any, are often driven away if they, too, aren’t workaholics.
The signs are quite clear as I mentioned above, but if you need help to see them, ask someone else who’s close to you to be brutally honest. So if you are a workaholic, what can you do? The steps are similar to addressing any addiction. The first step is to become aware you are a workaholic. Then repeat after me: “My name is ‘so and so’ and I am a workaholic.” Once you have accepted you have a problem, take ownership of the situation. Realise that if you keep doing what you’ve always done, you will keep getting what you always got – an unbalanced existence. It takes 21 times to create a good habit, and the longer you have been a workaholic, the longer it will take you to change your bad habits. Get clear on what type of life you want to lead. Ask yourself how many hours per day, days per week, and weeks per year you want to work. Plan out what needs to happen each quarter in order to reduce your work hours. Work out what you would rather be doing instead of working all the time? This is really important, because if you don’t have something you like better, you will continue working 24/7 and eventually burn out. Then start putting staff in place and delegating, so that eventually you are working on the business and not in the business.
Pieter Scholtz is the Co-Master Franchisor in Southern Africa for ActionCOACH, the fastest growing and largest business coaching company globally. Pieter and his partner Harry Welby-Cooke developed ActionCOACH across Southern Africa, which now boasts over 40 franchises. He is also a certified, leading business and executive coach. He has successfully assisted countless business owners to significantly grow their profits and develop their entrepreneurial skills. www.actioncoach.co.za / 012 665 1015
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MARCH 2018 -
Centre of Specialisation launched Post School Sector for the development of skills. These partnerships include healthy relationships with the relevant SETAs, the Department of Higher Education and Training, Industry-based training centres and our TVET Colleges. By ensuring the mentioned, industry is of the opinion that we will contribute to the skills level of the country as a whole. “
MI President, Jeánne Esterhuizen addressed attendees at the launch of the Department of Higher Education and Training (DHET) Centre of Specialisation (CoS) at the Orbit College, Rustenburg, on 20 February 2018. “It is indeed an honour, as the National President of the Retail Motor Industry (RMI), but also representing the Steel, and Engineering Industries Federation of South Africa (SEIFSA) on this very important event at the Centre of Specialisation of the ORBIT public TVET College.“ said Esterhuizen Esterhuizen highlighted that he economic growth rate of our country is below the necessary levels needed to reverse the levels of unemployment, inequality and poverty. This is bad not only for the country, but also for individual businesses, it therefore means: • Order books are not full; • Expensive equipment is under-utilised; • Skilled, expensive workers are not fully productive; • And lower skilled workers are threatened with retrenchment “The two industry sectors present here today, need artisans, and the mentioned SIPS projects, need artisans. The infrastructure projects will assist in work opportunities. The total Centres of
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Specialisation project is aligned to the identified SIPS projects, and aligned to the 13 trades related to the SIPs.” “Now that the critical usefulness of artisans has been established, the question is how to keep the supply of these useful people rolling in, especially given the age profile of many artisans currently in the system?” “Sadly there is a view that training artisans is just a cost-burden. The belief is that artisans are expensive to train and once their training is complete, there’s no guarantee they’ll stay. If those employers that don’t train offer a few rand more and they jump ship, the investment has been lost.” “A Centre of Specialisation, like ORBIT College is ideally placed to form the partner of choice in the development of these required artisans.” “The industry has many key deliverables in its missions. These include a better dispensation for our companies, addressing development of employees and persons with a disability, ensuring parity in employment equity, but also clearly focussing on ensuring skills development within the sectors, in order to remain internationally competitive.” “To realise the above statement, we need to ensure active partnerships in the
“One of our personal goals is to empower TVET Colleges to develop to a standard of skills delivery, to become the “Providers of Choice” in occupational programmes for the sector. “ “The afore-mentioned is the reason why industry is actively involved in the “Centres of Specialisation Project” of the Department. We believe this will assist and ensure a closer working relationship between industry, its own training centres, and the Post School Education and Training Sector (PSET), with specific focus on the TVETs. It is therefore noticeable that the members of our Occupational teams consist of a Theory Partner from the TVET environment, a member of Industry Practical training environment working closely with industry, a member from within industry, expressing the views of industry, and our co-ordinating SETAs.” “We are of the opinion that this bringing together of stakeholders makes for lasting working relationships and ensures that the role of our Occupational Team Conveners is simplified.” “Industry representatives, the SETAs, and the all participating stakeholders are committed to support this selected TVET College on its journey of being a Centre of Specialisation as the preferred skills provider of Occupational Qualifications: Diesel and Electrician.” concluded Esterhuizen.
What is a learnership? A learnership is a structured learning process for gaining theoretical knowledge through an accredited training provider and practical skills in the workplace, leading to a qualiﬁcation registered on the NQF. A learnership is outcomes-based and not time-based and allows for recognition of prior learning. Learnership duration varies but the average is about 12 months.
Who is eligible to enter a learnership programme? Any person, employed or unemployed, may apply to register for a learnership: Ÿ If you are employed, you may register for a learnership programme
within the sector where your company or organisation operates; or
Ÿ If you are unemployed, you may register for placement in a
learnership programme at your local labour centre or with employers in your area.
The Department of Labour refers unemployed individuals, who meet the minimum criteria, to employers looking for learners.
How does one apply for a learnership programme? Ÿ If you are employed, ﬁnd out which learnerships are available in the
sector in which you work. Upon deciding which learnership programme is appropriate, you will need to enter into an agreement with your employer stating your rights and responsibilities as a learner; or
Ÿ If you are unemployed, you must register your proﬁle at the nearest
Department of Labour ofﬁce, after which you may be referred to employers who may be looking for learners to enter learnership programmes.
What is an apprenticeship?
It’s about caring for people we render services to
The apprenticeship system is a well-known technical training system, which covers both practical and theoretical components offered in listed trades. Once you have completed your training, you will need to pass a trade test to qualify as an artisan.
Who is eligible for an apprenticeship programme?
It’s about working together with colleagues
Any South African citizen, 16 years or older. There are different admission requirements for the various trades. Competence in Maths, Science and English will enhance your chances of selection.
How does one apply to enter an apprenticeship programme?
It’s about going beyond the call of duty
Ÿ If you are unemployed, you may apply to a company that is offering
an apprenticeship programme; or
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Ÿ If you are employed, consult with your employer as to the
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MARCH 2018 -
Adaptive Learning: An effective method of closing employee competence gaps We want to explain the relevance and importance of adaptive learning because it is a reality and has proved to be effective.
t is used across the world in schools, colleges and businesses for all age groups and has achieved good results. The potential for adaptive learning to bridge the work skills gap and to reduce knowledge or competence gaps of employees is significant. It should be viewed as a complimentary training solution to be added to the existing blend of training, which includes face to face training and eLearning. Adaptive learning is the use of computers for interactive teaching. Adaptive learning focuses on the knowledge and competencies employees do not possess. The adaptive learning engine which underpins adaptive learning is driven by “teaching by questioning.” This method will result in identifying and responding to the knowledge and competence gaps of an employee. The adaptive engine will modify content and pace by excluding content where competence is demonstrated, thus saving on time and relevance. The evolution in adaptive learning is to transform the employee from being a passive recipient of information by virtue of tailored learning to being a collaborator through the interaction with the adaptive learning engine. One size fits all training has been proven to be ineffective. The application of adaptive learning in business is particularly useful in addressing unconscious incompetence. Unconscious incompetence in simple words is “you don’t know what you don’t know.” Typically, a sales person
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is unfamiliar with all the product features and is, as a consequence, incompetent and unable to exploit the sales opportunity to its full extent. It’s a very effective way to run refresher programmes where employees may forget content after initial exposure. Why is adaptive learning proving effective? Continuous self-assessment ensures that an employee remains engaged. This self-assessment rapidly focuses the employee on areas of weakness. Learners, for example are asked to rate their proficiency before the task is performed and this is compared to the final result. The adaptive engine then modifies the content for the next stage. A record is
maintained by the adaptive engine and the individual employee's “forgetting curve” in relation to critical knowledge makes sure that refresher re-exposure is scheduled timeously. Progress indicators have been found to result in employees staying longer on a task as it relates to them individually. Breaking content into chunks allows for focus and mastery and a sense of progress for the employee. This also means employees are challenged at the right level that they are mastering content relevant to them. Choices on how they learn read, watch or practice assists with motivation. Being required to collaborate with other employees also promotes learning.
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Matsatsi Mphago : 012 564 5000 / email@example.com APRIL 2018
Achiever Awards: The best of the best in skills development
The Automotive Industry Development Centre [AIDC] received three awards for their stellar training programmes at the Skills Development Summit Achiever Awards ceremony held in Midrand recently.
ord Motor Company of Southern Africa is expanding its support for independent vehicle service outlets with the launch of the Ford Trade Club, which supplies thousands of Ford Genuine and Ford Motorcraft parts to members, for servicing and maintaining a wide variety of Ford models. The Achiever Awards recognised and celebrated the very best of the companies and programmes that are ensuring South Africans have the skills to move forward. The announcement of each winner was greeted by uproarious applause last night in Midrand. Between the networking and celebrating, guests were entertained by the smooth sounds of Black Ivory. The winning skills training programmes were chosen based on their economic and community impact, sustainability, innovation and exceptional creativity. Judges also considered the employability
54 - APRIL 2018
of participants after they completed the training: “Having a skill will not make you employable, but having the skill to be employable, that is what we need,” says Justin Hogg, Achiever Awards judge from the South African Board for People Practices. The recipients of the awards are the cream of the crop in skills development: • Best Training Programme (small company – less than 15 employees): College for Production Technology • Best Graduate Trainee Programme: Automotive Industry Development Centre (AIDC) • Best Training Programme (large company – more than 15 employees): General Electric • Best Innovative Training Provider: AIDC • Best Training Partnership Programme: Siyafunda Community Technology Centre • Best Training Provider: Production
Management Institution • TETA Best Public Sector Training Programme: AIDC The stars of the night were AIDC, who scooped three awards. They provide support for government programmes related to automotive and allied sectors. The secret to their success? Always challenging themselves and staying ahead of the trend. “We are very grateful for this opportunity and are looking forward to new challenges,” says Itumeleng Monyane, Project Manager at the AIDC. To find out more about the event, please visit www.skillsummit.co.za. Join the conversation on Facebook www.facebook.com/SkillsSummit/ and on Twitter @Skills_Summit. To find out more about the AIDC, visit http://www.aidc.co.za/.
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What drives you, drives us. www.automobil.co.za
Applying the skills advantage For dealerships to deliver consistently high levels of service there needs to be a common training process in place that permeates throughout the business, says Desarai Govender, Training Manager for CDK Global in Africa
by Deloitte, believes that “learning and development is at the core of what high impact performing organisations do” and that it can lead to faster growth, lower costs and higher customer satisfaction. For a dealership to deliver a consistently high level of service there needs to be a common training process in place that permeates throughout the business and which is implemented at all levels. High staff turnover will impact a retailer’s bottom line and it can cost a lot more to recruit a new employee rather than invest in an existing one. Once staff members are properly trained to the standard the dealership has set they can also share their knowledge, enthusiasm and skills with co-workers. The correlation between dealership efficiency and customer experience may be obvious, with more efficient dealerships offering a better experience for the customer, but what may not be so apparent is that both directly link back to training. Staff members who are trained in the correct way will be more efficient and knowledgeable, which in turn will lead to a better experience for the customer. If a customer’s first interaction is with a staff member who has not been properly trained, it may well spell the end of their relationship with that dealership.
igh employee turnover has been a long-standing issue within the automotive retail industry and it shows no sign of slowing down soon. With consumer expectations continually evolving and new technologies entering the dealership workspace, ensuring staff are properly trained has never been more important.
damage morale among remaining employees and reduce the collective skills level of the team. In today’s automotive retail industry the cycle is recruit, train, leave, rather than recruit, train, remain. To break this cycle, proper training processes need to be implemented as a business development option rather than as a necessity.
A continuous churn of staff is not only costly for a dealership, it can also
Todd Tauber, a former vice-president of Enterprise Learning Research at Bersin
56 APRIL 2018
To help dealerships provide their staff with the required levels of training, CDK Global Africa has implemented a programme of DMS training courses, based both remotely and in the classroom. Training is bespoke to the user’s role requirement to ensure staff can use the system to its full capabilities and help their dealership run more effectively and efficiently.
Technica? Designed to meet the automotive aftermarket’s requirements, this new interactive automotive training program introduces learners to the principles and applications of automotive repair. It equips the learner with a complete set of easy-to-use course materials. This innovative resource serves as an excellent supplement
• Alternative Fuels • Automatic Transmissions • Braking Systems • Charging Systems • Clutches and Manual Transmissions • Cooling Systems • Diesel Fuel Systems • Electrical Principles • Emission Control Systems • Engine Rebuilding • Final Drives and Drive Shafts • HVAC Systems • Ignition Systems • Intake and Exhaust Systems • Lighting Systems • Lubrication Systems • Peripheral Electrical Systems • Petrol Fuel Systems • SRS Safety Systems • Starting Systems • Steering Systems • Suspension Systems • Wheels, Tyres and Alignment • Workplace Communications
to other training programs, or can be used as a primary training solution for learners in the
A range of automotive textbooks available.
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THE CHALLENGE: Mastering new technologies
osch's knowledge and experience is unique. For more than 125 years Bosch has been working for the automobile industry, and today is one of the preferred suppliers of equipment, components and systems for many of the leading manufacturers worldwide. This expertise has provided Bosch with in-depth knowledge of the latest technologies that serves as the basis for Bosch support. Improving service quality and accelerating processes The current training offer and the Technical Hotline supports you in localising problems faster, repairing more vehicles, and reducing the waiting time of your customers. Furthermore, the methodical procedures that you learn in this regard ensure faster and more productive work. Bosch training series: Specially designed training programmes can offer employees in your
58 - APRIL 2018
workshop real perspectives for further professional development. u u u u u u
Bosch Automobile service consultants Bosch diagnostic technician Bosch diesel vehicle technician Bosch diesel pump technician Recognized vehicle service technician Bosch electrical systems technician
With the new developments in the area of vehicle technology, the requirements on the technical knowhow in workshops are constantly increasing. In order to stay up-to-date, the workshops require structured training management and continual education management. With the technical and commercial training courses from Bosch, a wide variety on offer of continuing education possibilities is available for workshops. The content of the training courses is constantly adapted to the latest state of technology; thus you will always find the right training for your workshop.
There are suitable training courses for every target group. The offering includes one-day training courses and training courses over several days. The training courses are offered in different technical areas and training series, (such as gasoline injection, diesel injection, electrical systems). In the technical training courses, Bosch imparts extensive know-how in all standard vehicle systems in the passenger vehicle and commercial vehicle areas. In addition to vehicle systems from Bosch, systems from other manufacturers are discussed in the training courses - the content is specially matched to the requirements of workshop employees.
Develop your technical skills through Bosch training to help safeguard your future. Visit www.bosch.co.za for more information.
MARCH 2018 -
Experts from the RMI answer questions on understanding the lifespan of your car parts Q: How long does brake fluid last? A: Dewald Ranft, Chairman of the Motor Industry Workshop Association (MIWA), an association of the Retail Motor Industry (RMI), says this is a common question customers ask their workshop mechanics. Ranft explains that brake fluid is essential for a car’s brakes to work properly. Over time, brake fluid can absorb moisture from the atmosphere which reduces its boiling point and therefore effectiveness. This moisture absorption also compromises the integrity of the brake system components such as the rubber seals and the Anti-lock Braking System (ABS).
60 - FEBRUARY 2018
Most brake fluid manufacturers recommend changing brake fluid every 18 months or 60 000km. Ranft says consumers must be careful not to confuse the DOT5.1 brake fluid with DOT 5 brake fluid, which is a silicone-based brake fluid that is not compatible with normal roadgoing vehicles. DOT5.1 has seen an enhancement in the properties of glycol-based DOT 4 brake fluid in order to provide a number of safety improvements, such as a higher boiling point. “This results in better braking under increased loads and speeds. It also has improved lubrication properties intended to assist the high-pressure components of the modern braking systems. “
He offers a word of warning, however, saying brake fluid types aren’t easily interchangeable, but this only applies to non-glycol-based brake fluids. Although DOT3, DOT 4 and DOT5.1 can be interchanged, it is not a recommended practice. “It’s not like the old days where one brake fluid, or one transmission fluid, worked in all makes and models. There are so many now that you have to be aware of, and different manufacturers have different recommendations,” says Ranft, “Bad brakes kill. Do not leave your braking system to chance. Have it professionally checked regularly. Given the high cost of brake components, the peace of mind gained through this relatively inexpensive procedure makes it worthwhile,” he concludes.
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COMPETETIVE MARKET-RELATED RATES www.automobil.co.za IN 2018
FOR ANY ENQUIRIES PLEASE CONTACT: Samantha Mvakali : 012 564 5046 / email@example.com Kopano Mokwena :012 564 5323 / firstname.lastname@example.org APRIL 2018
TROUBLESHOOTING MADE EASY Autodata, a leading provider of automotive technical information, shares OEM verified solutions to common problems found in modern motor vehicles. To learn more about Autodata’s innovative online workshop tools, visit www.autodata-group.com OPEL ASTRA: RATTLING NOISE FROM FRONT ABOVE 80km/h Problem: We have a 2009 Opel Astra in the workshop and the customer is complaining of a rattling noise from the front of the vehicle above 80km/h. We have been on a road test with the customer to confirm where the noise is coming from and it sounds like it emanates from the LH front wheel area. We have checked the components in the LH front wheel area but cannot find the fault. Is this rattling noise something you are aware of? Solution: Yes, we are aware of this fault on the Astra – it is due to the front wheel arch lining vibrating against the wheel arch at speeds above 80km/h. Move the lining away from the front wheel arch, then clean the area where the front wheel arch lining contacts the front wheel arch. Fit a foam pad (available from Opel parts departments) to the inside of the wheel arch (see figure 1). Repeat the procedure for the opposite side, and then carry out a road test to confirm that the fault has been rectified.
GOLF MK VII: REAR VIEW MIRROR VIBRATES WHILE DRIVING Problem: While his vehicle was in for service, the customer mentioned that the rear-view mirror permanently vibrated when he was driving. The vehicle is a 2012 Volkswagen Golf Mk VII. We checked the rear-view mirror for any broken retaining clips but didn't find anything visibly wrong with it. Can you help? Solution: Yes, we have recently seen this fault on this model and it is due to movement between the rear-view mirror and the rear-view mirror mounting. Adhesive tape is available from Volkswagen’s parts department and is recommended for rectifying the fault. Remove the rear-view mirror. Cut the adhesive tape into 19mm x 19mm strips, then apply adhesive tape to the area indicated on the rear-view mirror (see figure 1). Refit the rear-view mirror then carry out a road test to ensure the vibration has been eliminated.
62 APRIL 2018
The RMI welcomes these new businesses into membership
A Allan's Panel Shop ARC Auto Refinishing Centre Autoserv Solutions B Baloyi Baloyi Auto Tech Centre Bay Force Auto Service Centre Brink's Panelbeaters Bush Lapa Offroad Caravans C Cornubia Propshaft & CV Centre
Pietermaritzburg Shelly Beach Pretoria Pretoria Richards Bay Krugersdorp Paarl Ottawa
BENEFITS OF BELONGING
With a membership of 7 500, the RMI provides a very effective collective voice that gives members considerable clout in negotiating better trading conditions. As the lead voice in the motor industry, the RMI is a member-driven organisation that constantly seeks solutions to concerns raised by members in the day-to-day running of their businesses.
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ADVERTISERS AUTOMOBIL - APRIL 2018 EDITION CLIENTS
64 APRIL 2018
Aer O Cure 011 444 6454 Africa Automotive Aftermarket Solutions 011 879 6000 Alert Engine Parts 011 870 0300 Ansell Gloves +27 72 591 2347 AutocosmosBiz (Electrolog) 012 327 6210 Automobil Association Technical College 011 799 1068 Automotive Industry Development Centre 012 564 5000 Contitech Africa 0800 111 171 Ford Trade Club NA Highveld Garage Equipment 012 330 0540 Lamberti’s Machinery 083 738 4849 Moto Health Care 0861 000 300 Robert Bosch 011 651 9600 Silver Falcon Trading 083 628 2288 Snap On Africa 031 569 7673 The Engage Cloud 011 218 6600 Triple E Training 011 668 4300
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OBC 19,33, 39 & 65 37 15 64 59 53 & 61 41 IBC 49 43 10 & 11 27 & 55 63 IFC 25 60
Weâ&#x20AC;&#x2122;re all about keeping it cool. Silverton Radiators has been in the engine cooling business providing quality replacement products for more than sixty years, and if there is anybody who understands engine cooling, then it is us. For fast, friendly and efficient service let the professionals help you. There are more than 120 Silverton Radiators dealers spread across Southern Africa, so wherever you are, there is a Silverton Radiators dealer near you. Services offered by Silverton Radiators: - Specialist engine cooling systems advice - Professional flushing of cooling systems - Radiator and inter-cooler re-coring or refurbishment - Custom-made parts as per customer requirements - Sales of quality replacement parts - Specialised systems and component testing - Expert cooling system troubleshooting, service and repair.
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A Division of Imperial APRIL 2018 65 Group Limited
Raising the performance stakes for 2018 Jaguar Simola Hillclimb
isitors to the 2018 Jaguar Simola Hillclimb, which runs from 3 - 6 May, are in for a treat, with the most spectacular line-up of cars and drivers yet in this event’s illustrious history. Acknowledged as South Africa’s premier annual motoring and motorsport lifestyle event, the Hillclimb attracted a record number of applications for its ninth edition this year, testifying to its mustattend status among many of the top drivers in the country, as well as several international competitors. “We opened the entry application process earlier than ever, in October last year, and within a matter of weeks we were oversubscribed,” says Geoff Goddard, the event’s sporting director. “When the entry window officially closed on 26 January, we had received over 220 applications, which is a new record for this event.”
66 APRIL 2018
The number and quality of applications received this year was truly exceptional, and the organising committee had the arduous task of narrowing the final selection down to just 64 highly prized slots for Classic Car Friday, and just 84 for the various categories that make up the King of the Hill challenge which takes place on the Saturday and Sunday. For King of the Hill, in the Road-going Saloon Cars and Supercar category, classes A1, A2 and A5 have been dropped due to insufficient entries. “As a strictly invitational event, our aim is to freshen up the field each year by providing a spectacular and entertaining range of cars and drivers across regular and new competitors,” Goddard says. “For this year’s Jaguar Simola Hillclimb, regular competitors and spectators will see a significant step up in the quality of the high-end entries, particularly in the high-performance sports car and supercar categories.” Indeed, the line-up for the three days of Hillclimb action is simply dazzling. For Classic Car Friday, fans can look forward to approximately 26 marques being
represented, covering all eras of motoring and motorsport – from the earliest days of Grand Prix racing in the 1930s to the beautiful sports cars that defined the 1960s, and the V8-powered muscle cars that dominated the 1970s. Heading over to King of the Hill completing the weekend, the ensemble is even more spectacular. For the roadbased cars, encompassing street-legal and modified racing machines, more than 20 manufacturers will be featured, including illustrious names such as Jaguar, BMW, Ferrari, Porsche, McLaren, Bentley, Mercedes-Benz, Lotus, Shelby, Roush – and, of course, the usual armada of mild to outlandishly wild Nissan GT-R entries. There’s also a bigger contingent of returning and exciting new challengers for the King of the Hill title in the Single Seater and Sports Car category. Approximately 13 purpose-built racing cars will be vying for glory on the challenging 1.9km Simola Hill course, ensuring that spectators will be kept on the edges of their seats to see if Andre Bezuidenhout’s current record of 37.695 sec in the stunning Dallara F189 Formula One car can be beaten.
FORD TRADE CLUB Being independent doesnâ&#x20AC;&#x2122;t mean youâ&#x20AC;&#x2122;re alone. Trade Club is a new initiative from Ford, designed to build a strong partnership between Ford Dealers and independent repairers, workshops and bodyshops. We recognise the valuable work you do in maintaining Ford vehicles, and we know that if the price is right you would rather fit Ford genuine parts. If you join Ford Trade Club you will receive a membership card which entitles you to special Trade Club prices, exclusive offers and much more. Find out more and enroll with your nearest participating Ford Dealer, or go online at www.fordtradeclub.co.za
Ford Trade Club is operated by Ford Motor Company, South Africa. Applications to join are subject to eligibility. Ford reserves the right to amend the content or operation of Trade Club at any time.
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Automotive Bodyshop Equipment Aer-o-cure PTY (Ltd) • SADC Registered Manufacturer and Exporter 8 Lees Street, Wynberg, 2090, Johannesburg, South Africa. PO Box 137 Strathavon, 2031 GraphicWerx • AOC_GYS_AutoMobil_3367
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