Transportation to Norton Children's Hospital

Norton Security graciously offers a shuttle from Ronald McDonald House to Norton Children's Hospital for those who are unable to walk, or to anyone after dark You can request a ride or walking escort by calling 502.629.8500. You'll want to be ready to go and waiting in the lobby for them to arrive once you schedule a ride or escort.

Norton Security can only transport children if you have the proper child restraint seat required by law. You will be responsible for installing it in the vehicle

This shuttle is courtesy of Norton Hospital Only families seeking active care at Norton Children's Hospital are eligible to use this service. There may be times that the shuttle is unavailable or delayed due to pressing matters at the hospital.

Walgreens 200 East Broadway, Louisville, KY 40202 502 568 4864

CVS 400 East Broadway, Louisville, KY 40202 502 302 6008

Hours Mon - Fri: 6 am – 10 pm Sat - Sun: 8 am – 10 pm

Hours Mon - Fri: 7 am – 10 pm Sat - Sun: 8 am – 8 pm

Kroger 1265 Goss Avenue, Louisville, KY 40217 502.634.0724

Kroger 3165 South 2nd Street, Louisville, KY 40208 502 368 6075

Walmart 2020 Bashford Manor Lane, Louisville, KY 40218 502 451 6766

Target 3600 Mall Road, Louisville, KY 40218 502 456 6768

Hours Sun - Sat: 7 am – 10 pm

Hours Sun - Sat: 7 am – 10 pm

Hours Sun - Sat: 6 am – 11 pm

Hours Sun - Sat: 8 am – 10 pm

Shell 300 South First Street, Louisville, KY 40202 502.584.8412

Thorntons 100 West Broadway, Louisville, KY 40202 502 584 5355

Services ATM Convenience Items

Services ATM Convenience Items

Jimmy John's - Sandwiches 301 East Market Street, Louisville, KY 40202 502.587.7888

McDonald's - Fast Food 207 West Broadway, Louisville, KY 40202 502.584.4773

Panera Bread - Salads, Sandwiches, Soups 401 East Chestnut Street, Louisville, KY 40202 502 715 4227

Subway - Sandwiches, Salads, Wraps 719 S Brook Street, Louisville, KY 40203 502 333 6101

Hours Sun - Sat: 10:30 am – 10 pm Delivery Available

Hours Open 24 hours

Hours Mon - Fri: 6:30 am – 7 pm Delivery Available

Hours Mon - Fri: 10 am – 6 pm

United Postal Service

743 East Broadway, Louisville, KY 40202 502 584 2802

Hours Mon - Fri: 7:30 am – 6:30 pm Sat: 10 am - 2 pm you Activate the fire alarm by pulling the fire alarm station located near the stairway

Find and read the evacuation map on the back of your guestroom door.

Remain calm – if the fire alarm is activated in the building. immediately walk to the stairway (do not use the elevator) and evacuate the building. Take your room key with you and shut the door to your room when you leave

Please evacuate the building according to the towards your rally point, either the corner of Street near Ahrens Vocational School. Wait the

Do NOT re-enter the building until advised to department.

If you, your child, or a family member uses a wheelchair or is unable to walk down stairs, evacuate to the fire escape on your residing floor located inside the staircase marked with an "Area of Refuge" sign Wait inside this area with the door closed until firefighters or a Manager gives an all-clear

Severe Weather

In the event of a Severe Weather Warning, an all-phone page will be made by staff with instructions on where to go If we have a tornado warning, all families will be directed to the basement and must remain there until the all-clear is given

While we provide as much safety as we can inside our House, Louisville is a large metropolitan area and like any other major city, you should be aware of your surroundings Here are some tips to help ensure your safety while visiting Louisville

Remove valuables (especially electronics) from your vehicle Either place them in the trunk or take them with you

If you need to unload your car, park at the curb on 1st Street. We have a 15-minute loading/unloading zone. Please park in designated lots when you are done.

Keep your car locked at all times

Be aware of your surroundings If someone or something makes you feel uneasy or nervous, avoid the person or leave the area. Do not talk to strangers, and be suspicious of loitering.

Stay in well-lit areas Whether you ’ re walking back to the House at night or parking your vehicle, staying in well-lit areas will help you be aware of your surroundings at any time, day or night

Before you exit your vehicle, recheck your surroundings and lock your vehicle as you exit.

Do not load yourself down with personal items Make several trips if necessary Try to keep at least one hand free in case of an attack or fall

Give the impression you are calm, confident, and know where you are going.

Trust your instincts If it doesn't look or feel right, it might not be

Remember, most crimes occur by the opportunist thief. Be smarter than them. Report any unusual incident to Ronald McDonald House staff immediately.

Guests can stay as long as the child receiving care is admitted at the hospital, receiving out-patient care at least 3 times per week, or is being seen by a medical professional.

Yes. In case of emergencies, the Welcome Board indicates your current whereabouts and is the best, and easiest, way for the House to contact you. We also need to know who is in the House in case of emergency.

General parking is available in the parking lot directly across the street from the 1st Street entrance of our House. Guests who require ramp access can park in the rear lot near Chestnut Street. A parking pass is assigned to each room and should be placed on the rearview mirror

There may be times when we need to maintain a waiting list of families requesting a room. If you are unable to occupy your room nightly, we request that you check out to allow us the opportunity to serve another family You may request to be placed on the waiting list if you need to return to the House Prior to going home, you must speak with the Manager on Duty to make arrangements

All chairs pull out to a Twin sized bed and couches pull out to a Queen sized bed You can check out linens for both at the Front Desk during office hours

Yes, the mailing address should include the following information: Ronald McDonald House

Your name and room number

550 S 1st Street, Louisville, KY 40202

Due to our concerns about the personal safety of all guests (i.e., no background check requirement), it is in all guests’ best interest to socialize in common areas that are visible to Guest Services Staff and Security These precautions are in place to keep everyone safe

We ask that houseguests tidy up after themselves to help us maintain the best environment possible We are a self-help, non-profit, volunteer-based House with a small staff and no full-time housekeeper

Check-out is between 9 am and 3 pm. Please allow at least 30 minutes for check-out. Please see the Front Desk staff for a list of tasks to complete before check-out.

Go to www.RMHCK.org/request-a-room and complete the Returning Families Application. This application can only be completed by guests who have stayed within the past 30 days and you do not need a referral Guests with return stays over 30 days will need to complete the full Family Application and request another referral

South Wing, laundry rooms are located near the elevators

Vending Machine – Two beverage vending machines with Coca-Cola products are located in the hallway near the first-floor dining room.

Ice Machine – The ice and water machine are located in the hallway outside the first-floor dining room near vending machines

Milk & Eggs – You can find milk and eggs located in the "Help Yourself" fridge on each floor or in the fridge in the first-floor kitchen.

Playroom – The playroom is located on the first floor across from the activity room The fourth floor has a teen lounge and an additional play area for younger children

Outdoor Play area – The playground is located near the back door ramp. To enter the play area, use code 54321#. Children must be supervised at all times by a family member

Garbage Bags – Request small garbage bags for your bathroom and large garbage bags for your room at the Front Desk during office hours.

Mops – Request a mop at the Front Desk during office hours.

Dumpster – Access to the dumpster can be found through the rear entrance across from the South elevator The yellow dumpster is located straight ahead in the alley

Directions – For directions to different places around town, stop by the Front Desk during office hours.