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Guest Guidelines
from Guestroom Binder
We know most of your time will be spent at the hospital with your child, but while at our House, we hope to provide you with the comforts of home throughout your stay Our House has a few rules to help provide a safe and enjoyable environment for you and other guest families staying with us
Recent Exposure to Contagious Disease – We want to make sure everyone stays well while they are here, We ask that guests with recent exposure (within the past 14 days) to an illness considered contagious (ie, COVID-19, monkeypox, measles, flu, strep, scabies, chickenpox, head lice, hepatitis, mumps, tuberculosis, mononucleosis, bacterial meningitis, etc) not stay at our House If you have been exposed to a contagious disease or start feeling poorly during your stay, please let the Front Desk staff know right away.
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Room Policy – Guestrooms can accommodate four to six people, including babies
Registered guests should use their room each night If you need to go home to take care of business, check in with the Front Desk and let them know your plans. For the safety of our guests, everyone 16 years of age or older will be given an "RMHCK" wristband to wear for the duration of their stay If you want to visit with other guests staying at the House, we ask that you use the common areas of the House like the play areas, dining room, and living rooms Families should not visit other families' rooms
Respecting Others – Guest Services staff are available from 9 am - 9 pm to assist families with making their stay as comfortable as possible. A Security Officer supervises and monitors the House from 9 pm - 8 am. Security and Guest Services Staff are responsible for enforcing House Rules; disrespect of any kind towards others (staff, guests, and volunteers) will not be tolerated. Your room key gets you into the House from 6 am - 10 pm If you need to enter the House outside of those hours, you will need to provide your room number and last name to be buzzed in
Smoking – Smoking, vaping, and the use of tobacco products are prohibited inside the House. Please do not smoke within 50 feet of any entrance/exit of the House or near the playground.
Children – We want kids to have fun while they are here Anyone 16 or younger needs to have an adult family member with them at all times. Our House is a "No Hit Zone" No person shall hit another person ever
