TABLE OF CONTENTS PRINTS & SERVICES
4-5
FINE ART
8-11
SPECIALTY ITEMS
14-23
FINISHING SERVICES
6-7
PRESS PRINTED
12-13
INFORMATION & RESOURCES
24-27
INDEX A
B
C
Accordion Wallet Album Acrylic Statues Administrative CDs Albums
9 14 5 9
Bag Tags BallStars Photo Balls Banners Beverage Coolers Bookmarks Boutique Packaging Buttons Business Cards (Press Printed)
19 15 23 20 19 10 19 13
Canvas Gallery Wraps Canvas Prints (Fine Art Giclée) Cards (Press Printed) Cards (Photographic) Calendars (Photographic) Calendars (Press Printed) Camera Cards CDs (Administrative, Yearbook, SIS) CDs (Image) Ceramic Tiles Chore Charts ChromaLuxe Photo Panels Clingers Clipboards Coach Clipboards Coasters Composites Custom Order Entry Services Custom Template Design
8 10 12 21 17 13 24 5 6 21 17 21 16 19 19 20 10 5 24 5
Deluxe Keychains Design Services Desk Organizers
19 5 22
Competition Prints
D
Dog Tags Door Hooks
19 19
F
Framed Prints Funpacks
21 17
G
Gallery Wraps Giclée Prints Graphic Background Posters Green Screen Services
8 10 15 24
I
ID Cards Image CDs iPad Cases iPhone Covers
5 6 20 20
K
L
M
O
Lacquer Spraying Lamination Large Format Prints (over 30in. wide) License Plates
6 6 4 19
Magazine Covers Magnets (Photographic) Magnets (Acrylic) Markerboards Memory Mates Metal Prints Mounting Mouse Pads Mugs
17 17 14 17 17 11 7 18 20
Ornaments Ornaments (Acrylic)
22 14
BECOMING A CUSTOMER
Phone 804.648.0515 x105 local 800.262.0515 x105 toll free
It’s easy! Simply fill out the online form at richmondprolab.com/signup. Once we receive your information, we’ll call you to finalize your account. There are no fees, commitments, or volume requirements involved in becoming a customer.
Website richmondprolab.com Email info@richmondprolab.com Address 213 West Broad St. Richmond, VA 23220 Business Hours 9:30am-5:30pm EST Monday - Friday
Pennants (Clingers) Phone Cases Photographic Prints Plaques Posters (Press Printed) Posters (Ticket) Pre-Pay Envelopes Pro Canvas Gallery Wraps Proof Books Proof Envelopes Puzzles
16 20 4 18 13 17 5 8 6 5 18
R
Retouching & Restoration
6
S
School Directories Service Strips Shirts Stadium Seat Cushions Standout Mounts Statues Stickers
5 5 18 6 18 7 14 17
Tablet Cases Texturing Tickets (including Magnets & Posters) Tiles Tote Bags Towels Trading Cards
20 6 17 21 18 18 17
W
Water Bottles
20
Y
Yearbook CDs
5
Keepsake Boxes 22 Keychains (Acrylic) 14 Keychains (Photographic & Sublimation) 19 Key Fobs 19
CONTACT INFORMATION
Fax 804.649.3724
P
PRODUCTION SCHEDULE The in-lab turnaround time is listed next to the product name for each item in this guide. For most products, the cutoff time is 11pm EST, Sunday through Thursday. For Lab Corrected prints and products and Competition Prints, the cutoff time is 7pm. For full details, see page 25.
Spray (Lacquer)
T
ICON GUIDE
& &
MORE SIZES MORE SIZES
FOR RPL
PRINTS ONLY
&
MORE
TEMPLATES
More sizes available in the software. Contact Customer Service for info and pricing for custom sizes. Services are only available for prints produced by Richmond Professional Lab. More templates available in ROES and online.
Prices in this document are reserved for Richmond Professional Lab account holders and are subject to change.
2
Last revised on 05/15/17. We’re constantly adding new products & services, view our site for the latest.
WELCOME TO
RICHMOND PROFESSIONAL LAB Richmond Professional Lab has been serving professionals in the photographic industry for over seventy-five years. Founded on the principles of quality, speed, innovation, and fair prices, we strive to provide you with solutions for more than just photofinishing.
SOLUTIONS FOR ALL TYPES OF PHOTOGRAPHERS SCHOOLS 0.79 volume 8x10s p. 4
$
Whether you shoot schools, weddings, sports, or
Yearbook CDs & Service Items p. 5
portraits, Richmond Professional Lab is committed to
Green Screen dropouts starting at $0.35 p. 24
fueling your success. From volume printing to Fine Art
Class & Custom Composites p. 5 Retouching starting at $3.75 per subject p.6
Prints and Gallery Wraps, you can always expect:
PORTRAITS & WEDDINGS Extensive Retouching & Finishing Services p. 6-7 Assembled Albums in just 2 days in-lab p. 9 Pro Canvas Gallery Wraps p. 8 Press Printed Cards, Calendars & more p. 12-13 Fine Art Giclée Prints p. 10
SPORTS 1 Day In-Lab Turnaround time for prints p. 4 Drop Shipping at no extra charge p. 27 Pre-pay Envelopes designed & printed p. 5 BallStars Photo Balls p. 15 Graphic Background Posters p. 15
The Lowest Prices The Best Customer Service Exceptional Products Fast & Reliable In-Lab Turnarounds
richmondprolab.com
BUT WAIT, THERE’S MORE! • Free Templates & Graphics • Huge Variety of Specialty Items • Easy Ordering Software • Custom Order Entry Services • Full Range of Design & Marketing Services
3
PRINTS & SERVICES Photographic!
Direct: Images printed exactly as received, however ALL orders are proofed by technicians. We’ll notify you if we foresee problems with your color/density. If you prefer that NO corrections ever be applied to your orders, please contact Customer Service to update your account preferences. Lab Corrected: Our technicians apply density and/or color corrections to your images. Please note that the cutoff time for Lab Corrected orders is 7pm EST Sunday through Thursday. See page 25 for more information on our Production Schedule.
&
Volume Packaged: Orders must consist of 50 or more print units and will receive a batch color/density correction. Individual packaging by sitting is available for Volume Packaged prints up to 11x14. See page 26 for more information.
MORE SIZES
Volume Unpackaged: Orders must consist of 50 or more print units and will receive a batch color/density correction. Prints are then packaged together (NOT individually in poly bags or envelopes by sitting).
LUSTER/GLOSSY PHOTOGRAPHIC PRINTS 1 DAY IN-LAB TURNAROUND* Direct
Lab Corrected
Volume Packaged
Volume Unpackaged
Direct
Lab Corrected
Volume Packaged
Volume Unpackaged
3½x5
0.25
0.38
0.22
0.20
12x24
4.00
5.20
4.00
3.12
(2) 2½x3½ wallets
0.25
0.38
0.22
0.20
16x20
11.00
13.50
11.00
8.00
4x5
0.25
0.38
0.22
0.20
16x24
13.20
16.20
13.20
9.60
4x6
0.25
0.38
0.22
0.20
20x24
16.50
20.25
16.50
12.00
5x5
0.36
0.54
0.31
0.29
20x30
20.63
25.31
20.63
15.00
5x7
0.50
0.75
0.43
0.40
24x30
24.75
30.00
24.75
15.60
5x30
2.14
3.21
2.14
1.67
24x36
29.70
36.00
29.70
18.72
(8) 2½x3½ wallets
1.00
1.30
0.85
0.79
30x40
41.25
50.00
41.25
26.00
(8) 2½x3½ die-cut wallets*
1.25
1.55
1.25
1.25
8x8
0.80
1.04
0.68
0.63
8x10
1.00
1.30
0.85
0.79
8x12
1.00
1.56
0.95
0.89
8x16
1.60
2.08
1.60
1.26
10x10
1.00
1.30
1.00
1.00
10x13
1.50
2.11
1.25
1.10
10x18
2.25
2.93
2.25
1.78
10x20
2.00
3.25
2.00
2.00
10x30
3.00
4.88
3.00
2.96
11x11
1.57
2.04
1.24
1.16
11x14
2.00
2.60
1.58
1.48
12x12
2.00
2.60
2.00
1.56
*Die-cut wallets have a 2 day in-lab turnaround time.
4
LARGE FORMAT PRINTS (OVER 30 IN. WIDE) 3 DAY IN-LAB TURNAROUND Large format prints over 30 inches wide are printed using a 12-color Giclée process, and are then laminated (glossy or matte laminate options available). The maximum width is 42 inches. Print & Lamination 36x36
85.00
36x45
104.00
36x54
123.25
40x40
94.25
40x50
115.70
40x60
137.25
For Fine Art Gicleé Prints see page 10.
richmondprolab.com
&
MORE SIZES
SERVICE ITEMS
MORE OPTIONS
A.
Contact Customer Service for more information before ordering these items. The prices below do not include any Custom Order Entry fees.
AVAILABLE
White 3 Ring Binder
See page 24 for Green Screen and Custom Order Entry Services.
B.
Clip Lanyard
A. PRE-PAY & PROOF ENVELOPES
C. ID CARDS
3 DAY IN-LAB TURNAROUND* 8½x14 envelopes with 6” tear-off pocket. Use our designs or create your own.
2 DAY IN-LAB TURNAROUND Thermal-printed. 2x3¼. Credit card style, 30mil thick plastic cards.
1 Side Black and White, 1 Side Blank
0.16 each
2 Sides Black and White
0.18 each
ID Card
0.85
1.00
1 Side Color, 1 Side Blank
0.24 each
With Hole Punched
0.90
1.05
2 Sides Color
0.34 each
With Clip/Lanyard
1.25
1.40
1 Side Black and White, 1 Side Color
0.26 each
C.
*These prices and in-lab turnaround times refer to printing only and do not include any applicable design services.
D.
B. SCHOOL DIRECTORIES 5 DAY IN-LAB TURNAROUND Photographic (Luster) or laser-printed (80 lb. Glossy) pages. Single-sided.
E.
F.
Single-Sided Double-Sided
D. SERVICE STRIPS 5 DAY IN-LAB TURNAROUND Laser-printed. 1¼x1¾ stickers. Single-sided. Sheet of 25. $ 1 per sheet
E. COMPOSITES IN-LAB TURNAROUND TIME VARIES Created for classes or large groups. Design/ setup fees are based on the level of service required. Standard product prices apply in addition to any applicable design/setup fees.
8x10 Photographic Pages
0.79 per page
8½x11 Laser Pages
0.50 per page
3 Hole Punching
0.05 per page
Spiral Binding
3.00 per book
Clear Vellum Cover Sheets (front & back)
1.00 per book
F. YEARBOOK & ADMINISTRATIVE CDS
White 3 Ring Binder (with clear front cover pocket)
5.00 per book
5 DAY IN-LAB TURNAROUND Most major school formats available. Yearbook or Administrative CD
45.00
SIS CD
75.00
DESIGN SERVICES** PRE-PAY & PROOF ENVELOPE DESIGN
CUSTOM TEMPLATE DESIGN
2 DAY IN-LAB TURNAROUND | 3 DAYS FOR CUSTOM DESIGNS Envelopes can be printed using one of our preexisting designs, using your own, or by providing an idea to the Design Department of what you’d like.
2 DAY IN-LAB TURNAROUND | 3 DAYS FOR CUSTOM DESIGNS Design your own, or have us do it for you! We’ll verify that all of your templates are prepared for printing, and then input them into the ordering software of your choice.
Initial Design Fee Additional Proofs (Includes proof 1&2) Verifying and/or Formatting a Design You’ve Created Modifying a Stock/Existing Form Creating a Custom Design
N/A
N/A
15.00
10.00
Starting at 30.00
15.00
Creating Custom Product Images
3.00 per product
Initial Design Fee (Includes proof 1&2)
Additional Templates
Verifying a Design You’ve Created
N/A
N/A
Template Formatting for Our Existing Designs for Other Products/Sizes
3.00
3.00
30.00
5.00
starting at 60.00
5.00
Installing Templates into the Ordering Software for Completed and Approved Designs
1.00 per product
1.00
Installing Templates into the Ordering Software for Designs You’ve Created
1.00 per product 10.00 minimum
1.00
Template Modification and/or Formatting for Designs You’ve Created (up to 10) Creating a Custom Design (initial design fee includes 10 templates)
Visit richmondprolab.com/design-services for more details and to submit your design request. **The in-lab turnaround times and prices listed here for Design Services do not include printing or shipping.
richmondprolab.com
55
FINISHING SERVICES LAMINATION*
MORE OPTIONS AVAILABLE
RETOUCHING
FOR RPL
PRINTS ONLY
2 DAY IN-LAB TURNAROUND 3 mil thick Glossy or Matte clear plastic film applied to both sides of print and trimmed to the edges. Encapsulation option leaves a thin border of laminate film on all sides of print, making it fully waterproof.
&
MORE SIZES
3 DAY IN-LAB TURNAROUND* Basic Portrait Retouching (removes minor blemishes and imperfections)
3.75 3.00 for each additional person in image
Intermediate/Senior Portrait Retouching (includes
6.50
removal of major blemishes, and softening of lines and/or circles under eyes)
5.75 for each additional person in image
Lamination
Encapsulation
8x10 or smaller
3.00
6.00
11x14
4.75
7.75
16x20
7.75
14.75
Glasses Glare (simple)
5.00
20x24
9.25
16.25
Stray Hair Removal (not over face)
5.00
24x30
12.50
22.50
Whitening Teeth
5.00
30x40
20.75
30.75
Braces Removal (simple)
*This service is only available on Glossy Photographic Prints.
IMAGE CDS
Customizable front (inkjet-printed)
Image CD
blemishes, softening of lines and/or circles under eyes, toning down facial shine, and whitening teeth)
12.00
Slimming
10.00 for each additional person in image
Extend Background
25.00
Reduce Facial Shine
8.00
Custom Retouching*
75.00 per hour 5.00 per disc required to fit all images
*For Custom Retouching, the in-lab turnaround time is dependent upon the level of service required. Contact Customer Service for more information. Please specify requests when ordering.
5.00 per disc required to fit all images 0.15 per image
Lab Corrected CD Images
TEXTURING MACHINE TEXTURE
FOR RPL
PRINTS ONLY
2 DAY IN-LAB TURNAROUND Canvas, Pebble and Linen Weave options available.
PHOTOGRAPHIC PROOF BOOKS 2 DAY IN-LAB TURNAROUND Spiral-bound with black wire. Maximum of 70 pages. Luster Cover
Luster Pages
4x6 or 4x5
4.00
0.25
5x5
5.00
0.36
5x7
5.00
0.50
8x10
5.00
1.00
10x13
7.00
1.50
11x14
9.00
2.00
Cover prints mounted on black matboard
Plain matboard back cover
6
8.75 for each additional person in image
12.00
CD of Retouched Images
2 DAY IN-LAB TURNAROUND Includes all images in order, excluding templates/ borders. Contact Customer Service for details before you order.
9.50
Advanced Portrait Retouching (includes removal of all
4x5 up to 11x14
0.25 per print
11x17 up to 16x20
0.50 per print
SPRAYING LACQUER SPRAYING 2 DAY IN-LAB TURNAROUND
FOR RPL
PRINTS ONLY
Pro-Texture Spray Matte or Pearl Spray High Gloss Spray 8x10 or smaller
3.00
1.00
2.00
11x14
4.75
1.50
3.00
16x20
7.75
2.50
5.00
20x24
9.25
5.00
8.00
24x30
12.50
7.50
15.00
30x40
20.75
10.00
--
Prices for finishing services listed here do not include prints. richmondprolab.com
MOUNTING
Prices below do not include prints.
For Fine Art Giclée Canvas and Watercolor Prints see page 10.
2 DAY IN-LAB TURNAROUND D.
FOR RPL
PRINTS ONLY
D.
F.
C.
Standout Mounts
E. A. A. B. B.
Ready to hang with four hanging holes
A. MATBOARD
C. FOAMBOARD
E. SMOOTH MASONITE
Black or white. Archival “rag mat” board. Regular: 1⁄16” thick. Heavyweight: 1⁄8” thick, more resistant to warping.
Black or white. 3⁄16” thick. Acid free.
1
B. GATORFOAM
D. STYRENE
F. STANDOUT MOUNTS
Black or white. 3⁄16” or ½” thick, very resistant to warping.
Plastic-like material, extremely resistant to warping. Regular: 1⁄16” thick, in black or white. Ultra: 1⁄4” thick, in black only.
1½” thick. Lightweight foam material with black styrene-banded edges and four hanging holes.
⁄8” thick. 30x40 boards: ¼” thick.
Matboard
Heavyweight Matboard
3 ⁄16” Gatorfoam
½” Gatorfoam
Foamboard
Styrene
Styrene Ultra
Smooth Masonite*
Standout Mounts
5x7
2.25
4.00
6.00
7.50
3.50
4.15
5.00
6.20
--
5x30
6.00
11.50
12.00
15.00
9.50
--
--
11.50
--
8x10
2.25
5.00
7.50
9.25
4.50
4.50
5.00
6.20
18.00
8x12
3.35
6.00
8.00
10.00
4.75
6.50
7.50
6.20
--
10x13
3.35
7.00
10.00
12.50
5.50
6.50
7.50
8.00
--
10x30
6.00
11.50
13.50
17.00
9.50
--
--
11.50
--
11x14
3.50
8.00
10.00
12.50
6.25
6.50
7.50
8.00
25.00
16x20
7.00
11.00
13.50
17.00
9.55
9.50
12.50
10.75
28.00
16x24
8.00
15.00
17.00
21.25
13.00
--
--
13.75
32.00
20x24
8.90
18.00
20.00
25.00
15.00
--
--
16.75
35.00
20x30
12.00
23.00
27.00
34.00
19.00
--
--
23.00
40.00
24x30
14.25
29.00
30.00
38.00
22.00
--
--
25.00
53.00
24x36
17.50
35.00
35.00
43.75
28.50
--
--
35.00
70.00
30x40
20.00
42.00
40.00
50.00
35.00
--
--
44.50
87.00
*Masonite panels can be trimmed to custom sizes at an additional 25% of the closest standard size’s price.
richmondprolab.com
&
MORE SIZES 7
FINE ART WRAPS 3 DAY IN-LAB TURNAROUND Our Wraps are printed using a 12-color Giclée process on regular or metallic canvas, coated with a water-based spray, and hand-stretched. Images are not resized to add borders. Custom sizes are available.
Custom sizes of Wraps are available and have a 7 day in-lab turnaround time. Contact Customer Service for more information.
Pro Canvas Gallery Wrap
Wraps are ready to hang with black paper backing and attached wire 1 3⁄4” Depth Pro Canvas Gallery Wrap Clear bumpers
PRO CANVAS GALLERY WRAPS Featuring tighter corners and a polished, modern look. Available in a 1 ¾”frame depth in sizes up to 36x60. 8x10
43.20
20x24
90.00
8x12
45.00
20x30
108.00
10x10
45.00
24x30
126.00
10x20
62.10
24x36
144.00
10x30
76.50
30x40
166.50
11x14
54.00
30x60
223.50
11x17
60.00
36x60
244.50
12x12
52.20
12x18
65.00
16x16
69.30
16x20
76.50
16x24
85.50
20x20
81.00
8
richmondprolab.com
ASSEMBLED ALBUMS 2 DAY IN-LAB TURNAROUND All albums feature black leather covers and matte black pages with prints mounted 1⁄16” from page edges.
See page 6 for more information about Machine Texturing, which can be added to album pages.
C.
B.
A.
A.
Accordion Wallet Album
A. SUPERIOR DIE-CUT WALLET ALBUMS
C. SUMMIT ALBUMS
Wallet prints are 2.5x3.5 with rounded, die-cut corners. Available in traditional and accordion styles.
Feature deluxe black presentation boxes.
Luster or Glossy 10 Prints
Luster or Glossy 20 Prints
Accordion
15.00
--
Traditional
15.00
22.00
Luster or Glossy 24 Prints
Luster or Glossy 40 Prints
99.00
123.00
10x10 Summit Album
129.00
159.00
12x12 Summit Album
138.00
174.00
8x8 Summit Album
B. DELUXE MINI ALBUMS Luster or Glossy 10 Prints
Luster or Glossy 20 Prints
4x6 Deluxe Mini Album
15.50
30.00
5x5 Deluxe Mini Album
--
32.50
5x7 Deluxe Mini Album
--
32.50
richmondprolab.com
9
FINE ART GICLÉE PRINTS 2 DAY IN-LAB TURNAROUND Watercolor Paper or Unstretched Canvas (regular or metallic). Printed using a 12-color Giclée process. Canvas prints are coated with a water-based spray. The maximum width is 42 inches.
&
MORE SIZES
8x8
6.00
16x16
22.40
8x10
7.50
16x20
25.00
8x12
9.00
16x24
26.88
10x10
9.38
20x20
28.00
10x20
18.75
20x24
28.00
10x30
28.12
20x30
34.98
11x14
12.00
24x30
41.98
11x17
14.57
24x36
50.37
12x12
11.22
30x30
52.47
12x18
16.82
30x40
69.96
Unstretched Canvas prints can be mounted on Smooth Masonite. Watercolor prints can be mounted on any substrate except for Standout Mounts. See page 7 for Mounting prices. Images are not resized or adjusted to add borders.
COMPETITION PRINTS 2 DAY IN-LAB TURNAROUND Color and/or density corrected for competition standards. Mounted on 3⁄16” Gatorfoam board. All pricing includes print and mounting. Luster/Glossy
Giclée Watercolor
16x20
27.00
38.50
16x24
33.20
47.00
20x24
40.25
57.50
&
MORE SIZES
Please note that the cutoff time for Competition Prints is 7pm EST Sunday through Thursday. See page 25 for more information on our Production Schedule.
BOUTIQUE PACKAGING 2 DAY IN-LAB TURNAROUND 5x7, 8x10, and 11x14 solid black boxes in ½” and 1” depths, and finished with a silver satin bow. Prints or products sealed in clear plastic bags by size and wrapped in black tissue paper. Available for items up to 11x14, with a depth of ¾” or less (approximately 100 prints).
10
For 5x7s or smaller
5.00 per box required to fit items
For 8x10s or smaller
5.00 per box required to fit items
For 11x14s or smaller
7.00 per box required to fit items
richmondprolab.com
Milan
&
MORE
TEMPLATES
Fiji
Sydney
DISPLAY OPTIONS
Float Mount
Easel Back Benelux
Float Mounts and Easel Backs come unattached.
METAL PRINTS 2 DAY IN-LAB TURNAROUND Sublimation. Single-sided. Prints on metal in standard sizes and decorative shapes. Available in silver or white, in gloss or matte finishes as listed. White Gloss
8” Round
18.00
White Gloss
12.00
White Gloss & Matte, Silver Gloss & Matte
11” Round
25.00
White Gloss
6x6
14.00
White Gloss
Benelux Small 8x11
22.00
White Gloss, Silver Gloss
5x10
15.00
White Gloss
Benelux Large 11x15
35.00
White Gloss, Silver Gloss
8x8
15.00
White Gloss, Silver Gloss
Fiji Small 8x8
19.00
White Gloss
8x10
18.00
White Gloss & Matte, Silver Gloss & Matte
Fiji Large 12x12
25.00
White Gloss
8x12
20.00
White Gloss, Silver Gloss
Sydney Small 10x8
20.00
White Gloss
10x10
22.00
White Gloss
Sydney Large 14x11
28.00
White Gloss
11x14
23.00
White Gloss & Matte, Silver Gloss & Matte
Milan Small 8x8
20.00
White Gloss
11¾x11¾
21.00
White Gloss & Matte, Silver Gloss & Matte
Milan Large 12x12
27.00
White Gloss
12x18
30.00
White Gloss, Silver Gloss
Float Mount
7.00
Available for all sizes
14x18
32.00
White Gloss
Small Easel Back
3.00
Available for sizes under 11x14
15x18¾
45.00
White Gloss, Silver Gloss
Large Easel Back
5.00
Available for sizes 11x14 and larger
4x6
9.00
5x7
richmondprolab.com
11
PRESS PRINTED
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MORE
TEMPLATES
CARDS 3 DAY IN-LAB TURNAROUND Available single or double-sided. Include white, silver foil-lined envelopes. Available in any quantity over 25. A set contains 25 cards.
5x5 OR 5x7 FOLDED
4x5½ FLAT
5x5 OR 5x7 FLAT
MATTE
ART
PEARL
Woven texture similar to canvas.
Smooth, classic finish.
Distinctive texture similar to watercolor paper.
Soft, shimmering finish.
25-74 Cards Per Set/Per Card
75-149 Cards Per Set/Per Card
150-249 Cards Per Set/Per Card
250-499 Cards Per Set/Per Card
500-1000 Cards Per Set/Per Card
Matte
23.50/0.94
22.55/0.90
21.65/0.87
20.75/0.83
19.95/0.80
Art or Linen
25.50/1.02
24.45/0.98
23.50/0.94
22.55/0.90
21.65/0.87
Pearl
29.00/1.16
27.80/1.11
26.70/1.07
25.65/1.03
24.60/0.98
Matte
29.99/1.20
28.49/1.14
25.49/1.02
24.19/0.97
22.99/0.92
Art or Linen
34.99/1.40
32.49/1.30
29.99/1.20
27.99/1.12
25.99/1.04
Pearl
39.99/1.60
38.49/1.54
36.99/1.48
34.99/1.40
32.49/1.30
Matte
13.50/0.54
12.95/0.52
12.40/0.50
11.90/0.48
11.45/0.46
Art or Linen
14.50/0.58
13.90/0.56
13.35/0.53
12.80/0.51
12.30/0.49
Pearl
15.50/0.62
14.85/0.59
14.25/0.57
13.70/0.55
13.15/0.53
Matte
16.00/0.64
15.25/0.61
14.70/0.59
14.15/0.57
13.55/0.54
Art or Linen
18.50/0.74
17.75/0.71
17.00/0.68
16.35/0.65
15.70/0.63
Pearl
20.50/0.82
19.65/0.79
18.85/0.75
18.10/0.72
17.40/0.70
Card Size & Type
4x5½ FOLDED
LINEN
Finish
Contact Customer Service for pricing for quantities over 1,000.
12
See page 21 for Photographic Greeting & Holiday Cards.
richmondprolab.com
A. POSTERS
A.
3 DAY IN-LAB TURNAROUND 11¼x17. Single-sided. Printed on uncoated, heavyweight paper. 1-49
2.50 per poster
50-99
2.00 per poster
100+
1.50 per poster
See page 4 for Photographic Prints.
B. CALENDARS 3 DAY IN-LAB TURNAROUND 11x8½. Black spiral binding. 12-month Calendar
18.99
15-month Calendar
21.99
18-month Calendar
24.99
B.
See page 17 for Photographic Calendar Prints.
C. BUSINESS CARDS 3 DAY IN-LAB TURNAROUND 2x3½. Printed on heavyweight, uncoated paper. Available single or double-sided. Sold in sets of 500 cards. 1 Set
80.00
2 Sets
125.00
3 Sets
180.00
4 Sets
235.00
C.
richmondprolab.com
13
&
SPECIALTY ITEMS
MORE
TEMPLATES
C.
Foreground
A.
Acrylic Frame Statue
Background
B.
Statues include bases Acrylic Magnet back F.
D.
Ornaments include a white satin ribbon
E.
Acrylic Frame Magnet
ACRYLIC LASER-CUT ITEMS
C. ACRYLIC LAYERED BACKGROUND STATUES
2 DAY IN-LAB TURNAROUND Inkjet-printed. Single-sided. Laser trimmed, dual-layered acrylic (clear 1/8” thick front, black 1/8” thick back).
Acrylic Layered Background Statues feature the subject cut out in the foreground and a design of your choice in the background.
A. ACRYLIC STATUES
1-2 Subjects 3+ Subjects 5x7 Acrylic Layered Background Statue
15.00
19.00
8x10 Acrylic Layered Background Statue
21.00
25.00
1-2 Subjects
3+ Subjects
8.00
11.00
5x7 Acrylic Statue
11.00
15.00
8x10 Acrylic Statue
15.00
19.00
3½x5 Acrylic Magnet
11x14 Acrylic Statue
19.00
23.00
5x7 Acrylic Magnet
12x18 Arylic Statue
26.00
30.00
3½x5 Acrylic Statue
1-2 Subjects 3+ Subjects Acrylic Frame
8.00
11.00
8.00
11.00
15.00
11.00
E. (2) 1¾x 2¾ ACRYLIC KEYCHAINS*
B. ACRYLIC FRAME STATUES Acrylic Frame Statues feature rounded corners. Subjects are not cut out. 3½x5 Acrylic Frame
D. ACRYLIC MAGNETS
8.00
5x7 Acrylic Frame
11.00
8x10 Acrylic Frame
15.00
11x14 Acrylic Frame
19.00
1-2 Subjects
3+ Subjects
13.00
17.00
F. 3½x5 ACRYLIC ORNAMENTS 1-2 Subjects
3+ Subjects
8.00
11.00
*Please note that due to size constraints of the keychains, some finer details in the image may not be fully trimmed away by the laser.
14
richmondprolab.com
BALLSTARS 2 DAY IN-LAB TURNAROUND Sublimation. Single-sided. Inflated balls. Softball
9.00
9.00
Hockey Puck
9.00
Mid-Sized Football, Rugby Ball
14.00
Lacrosse Ball
9.00
Full-Sized Football, Basketball, Soccer Ball, Volleyball, Rugby Ball
25.00
Black Acrylic Base (for all balls)
1.00
4� Black Easel Stand (for Mini Home Plate & Hockey Puck)
3.00
12.00
Mini Football, Basketball, Soccer Ball, Volleyball Mini Home Plate
9.00
Baseball
GRAPHIC BACKGROUND POSTERS 3 DAY IN-LAB TURNAROUND Photographic. Single-sided. Subject extracted from original image. 1-2 Subjects in Image(s)
3+ Subjects in Image(s)
1 Pose
6.00 + print price
9.00 + print price
2 Poses
9.00 + print price
12.00 + print price
3 Poses
12.00 + print price
15.00 + print price
CUSTOM GRAPHIC BACKGROUND POSTERS IN-LAB TURNAROUND TIME VARIES Based on your specifications, contact Customer Service to learn more. Cost and in-lab turnaround time is based on the level of service required.
richmondprolab.com
Custom Poster
&
MORE
TEMPLATES
15
SPECIALTY ITEMS
CLINGERS
&
MORE SIZES
2 DAY IN-LAB TURNAROUND Inkjet-printed. Single-sided. Durable repositionable adhesive. Not intended for outdoor use. Subjects are cut out of original images on all clingers except for laptop sizes. 1-2 Subjects
3+ Subjects
8.00
8.00
Laptop - 13-15”
10.00
10.00
Laptop - 15.4”
12.00
12.00
Laptop - 17”
12.00
12.00
8x10
10.00
18.00
8x16
11.00
19.00
12x12
12.50
20.50
12x18
13.00
21.00
12x24
17.00
25.00
18x24
19.00
27.00
24x24
21.00
29.00
24x36
29.00
37.00
24x48
35.00
43.00
36x60
65.00
73.00
40x60
67.00
75.00
40x108
93.00
101.00
Laptop - 12”
Repositionable!
CLINGER POSTERS 2 DAY IN-LAB TURNAROUND Rounded corners. Subjects are NOT cut out. 8x10
9.00
16x24
17.10
8x12
9.00
20x24
18.00
10x10
9.90
20x30
18.90
10x30
15.30
24x30
20.70
11x14
11.25
24x36
26.10
12x18
11.70
30x40
40.50
12x24
15.30
30x60
54.00
16x20
16.20
&
MORE SIZES
&
&
MORE
MORE
TEMPLATES
TEMPLATES
ROUND CLINGERS
PENNANT CLINGERS
2 DAY IN-LAB TURNAROUND 6”
6.00
8”
8.00
12”
10.00
16
2 DAY IN-LAB TURNAROUND 8.00
(2) 3x7½ 6x15
12.00
12x30
16.00 richmondprolab.com
MAGAZINE COVERS
STICKERS
1 DAY IN-LAB TURNAROUND Photographic. 8x10. Single-sided.
2 DAY IN-LAB TURNAROUND Laser-printed. 1¼x1¾ stickers. Sheet of 25. $ 2.50 Single-Sided
Direct Luster/Glossy
Volume Volume Packaged Unpackaged
1.00
0.85
0.79
FUNPACKS
MEMORY MATES 1 DAY IN-LAB TURNAROUND Photographic. 8x10. Single-sided. Direct Luster/Glossy
Volume Volume Packaged Unpackaged
1.00
0.85
2 DAY IN-LAB TURNAROUND Photographic. Laminated. Die-cut. 1 ruler, 2 bag tags, 2 bookmarks, 3 keychains, 3 keyfobs. $ 2.50 Double-Sided
0.79
MAGNETS 2 DAY IN-LAB TURNAROUND Photographic. Single-sided.
CALENDARS 1 DAY IN-LAB TURNAROUND Photographic. 8x10. Single-sided. Direct Luster/Glossy
Luster/Glossy
Volume Volume Packaged Unpackaged
1.00
0.85
0.79
CHORE CHARTS 2 DAY IN-LAB TURNAROUND Photographic. 8x10. Magnetic board. Includes dry-erase pen. $ 5.50 Single-Sided
(2) 2½x3½
2.00
3½x5
1.50
5x7
2.50
8x10
3.25
TICKETS & TICKET MAGNETS 2 DAY IN-LAB TURNAROUND* Photographic. 2x8. Single-sided. Set of 5. *Uncut Luster or Glossy Tickets have a 1 day in-lab turnaround. Cut and Magnetic Tickets have a 2 day in-lab turnaround. Luster/Glossy
MARKERBOARDS 2 DAY IN-LAB TURNAROUND Photographic. 8x10. Magnetic board. Includes dry-erase pen. $ 5.50 Single-Sided
Uncut Sheet of 5 Tickets
0.85
(5) Cut Tickets
1.50
(5) Cut Ticket Magnets
3.50
TICKET POSTERS 1 DAY IN-LAB TURNAROUND Photographic. Single-sided. 10x30. $ 3 Luster/Glossy
TRADING CARDS 2 DAY IN-LAB TURNAROUND Photographic. 2½x3½. Double-sided. Die-cut. Set of 8. $ 4 Luster/Glossy
We have a huge variety of free templates for these items and more! View them in ROES and online at www.richmondprolab.com/resources/templates/
richmondprolab.com
17
SPECIALTY ITEMS
&
MORE
TEMPLATES
&
MORE
TEMPLATES
STADIUM SEAT CUSHIONS
MOUSE PADS
2 DAY IN-LAB TURNAROUND Sublimation. 12½x14 neoprene. ¾” thick non-slip rubber backing. Includes cut-out handle. $ 11 Single-Sided
2 DAY IN-LAB TURNAROUND Sublimation. 9½x7¾. ¼” thick neoprene. Rounded corners. Black backing. $ 5 Single-Sided
SMALL POLY TOWELS 2 DAY IN-LAB TURNAROUND Sublimation. 11x18. 100% Polyester. $ 7 Single-Sided
HEAVY DUTY TOTE BAGS
T-SHIRTS
PUZZLES
2 DAY IN-LAB TURNAROUND Sublimation. 12x18 white canvas. Back pocket. Black straps, and bottom. $ 10 Single-Sided
2 DAY IN-LAB TURNAROUND Sublimation. Polyester. Single Sided. $ 12 Adult S-XXL; Youth S-L
2 DAY IN-LAB TURNAROUND Sublimation. Single-sided. Fiberboard is 1 ⁄16” thick, hardboard is 1⁄8” thick.
&
MORE
TEMPLATES
10½x13½ - 252 Pieces (Fiberboard)
12.00
7x10 - 30 Pieces (Hardboard)
12.00
MORE
TEMPLATES
2 DAY IN-LAB TURNAROUND
C.
B.
A. BLACK WOOD-TRIMMED
B. WOOD PHOTOGRAPHIC
C. SPORTS SHAPED
Sublimation. Single-sided.
Wood board. Single-sided. Clear acrylic. Brass tacks.
Sublimation. Single-sided. Black wood-trimmed.
5x7 Plaque (3¾x6 image size) 8x10 Plaque (6¾x8¾ image size)
18
8.00
&
PLAQUES A.
7½x9½ - 110 Pieces (Fiberboard)
6.00 10.00
6x8 Plaque (5x7 print/image size)
6.00
9x12 Plaque (8x10 print/image size)
8.75
Circle (75⁄8”), Football (97⁄8x6), Megaphone (913⁄16x6)
14.00
Home Plate (9½x95⁄8)
16.00
richmondprolab.com
&
&
MORE
MORE
TEMPLATES
TEMPLATES
CLIPBOARDS 2 DAY IN-LAB TURNAROUND Sublimation.
2 DAY IN-LAB TURNAROUND Photographic. Single-sided.
Single-Sided Double-Sided 6x9 9x12½
&
MORE
9.00
11.00
12.00
14.00
COACH CLIPBOARDS
TEMPLATES
BUTTONS
2 DAY IN-LAB TURNAROUND Sublimation. 9x12 ½. Includes dry-erase pen. $ 15 Double-Sided
3” Pin-back
1.25
3½” Pin-back
1.50
3” Magnetic (for fridge)
1.75
3½” Magnetic (for fridge)
2.00
DOG TAGS 2 DAY IN-LAB TURNAROUND Sublimation. 11⁄8x2. Metal. Includes chain. $ 3.50 Single-Sided $ 4.50 Double-Sided
&
MORE
TEMPLATES
DOOR HOOKS 2 DAY IN-LAB TURNAROUND Sublimation. 4x9. $ 5 Single-Sided $ 6 Double-Sided
KEY FOBS 2 DAY IN-LAB TURNAROUND Thermal-printed. 11⁄8x21⁄8 each. 30mil thick plastic. Set of 3. $ 1.10 Single-Sided $ 1.25 Double-Sided
BOOKMARKS 2 DAY IN-LAB TURNAROUND Sublimation. 1¼x5. Metal. Die-cut clip. $ 3 Single-Sided
BAG TAGS
&
2 DAY IN-LAB TURNAROUND Sublimation. Includes plastic hanging loop.
MORE
TEMPLATES
Single-Sided Double-Sided
LICENSE PLATES 2 DAY IN-LAB TURNAROUND Sublimation. 57⁄8x117⁄8. White metal novelty plates. $ 7.50 Single-Sided
3x5½ Rectangular
5.00
6.00
2¾x4 Rectangular
4.50
5.50
4” Round
4.00
5.00
4” Star
5.00
6.00
2x3½ Credit Card Style (thermal-printed 30 mil thick plastic)
1.00
2.00
KEYCHAINS 2 DAY IN-LAB TURNAROUND
Leather
A.
Bottle Opener
Silver
B.
A. PHOTOGRAPHIC
B. DELUXE
1¾x2¾. $ 2 Double-Sided
Photographic. 1” diameter. Single-sided. $ 5 Leather, Bottle Opener, & Silver
See page 14 for Acrylic Laser-Cut Keychains. richmondprolab.com
C.
C. SUBLIMATION Single-Sided
Double-Sided
1½x2¼ - Metal
2.50
3.50
2x2 - Plastic
2.50
3.50
1¼x3 - Plastic
2.50
3.50
19
SPECIALTY ITEMS PHONE & TABLET CASES
DRINKWARE
2 DAY IN-LAB TURNAROUND
2 DAY IN-LAB TURNAROUND A.
B.
B.
&
MORE
A.
C.
TEMPLATES
C.
D.
E.
F.
D.
Bi-Fold
A. ONE-PIECE SNAP-ON CASES Sublimation. Plastic cases in black or white. Images printed on white single-sided front panels. iPhone 4/4S/5/5S/5C/6/6S/7 &6/6S/7 Plus
10.00
Samsung Galaxy S4, S5, S6, S7, & S6/S7 Edge
10.00
iPad 2/3/4
20.00
Fits cans or bottles
&
G.
MORE
TEMPLATES
B. FOLIO CASES
A. 11 OZ. MUGS
Sublimation. Black faux leather trim and interior, with built-in stand for multiple viewing angles and elastic band. Images printed on white single-sided fabric front panels.
Sublimation. White ceramic. Dishwasher and microwave safe. $ 5 Single-Sided $ 6 Double-Sided or Full-Wrap
iPad Mini
30.00
iPad 2/3/4/Air
40.00
C. BI-FOLD WALLET-STYLE CASES Sublimation. Black faux leather trim and interior, with pockets for credit cards, etc. Closes with magnetic clasp. Images printed on white single-sided fabric front panels. iPhone 4/4S/5/5S/5C/6/6S/7 &6/6S/7 Plus
20.00
Samsung Galaxy S4, S5, S6, S7, & S6/S7 Edge
20.00
D. NEOPRENE SLEEVE CASES Sublimation. Black neoprene trim and interior. Envelope-style opening. Images printed on white single-sided front panels. One size fits most for tablet devices 8¼ x 5½ and smaller. iPad Mini, Kindle Fire, Nook 13.00
20
B. 15 OZ. MUGS
E. WATER BOTTLES
Sublimation. White ceramic. Dishwasher and microwave safe. $ 7 Single-Sided $ 8 Double-Sided or Full-Wrap
Sublimation. 20 oz. white stainless steel. $ 9.50 Full or Half-Wrap
C. BLACK MUGS
F. BEVERAGE COOLERS
Sublimation. 11 oz. black ceramic. Dishwasher and microwave safe. $ 6.50 Full-Wrap
Sublimation. Sleeve-style beverage holder. $ 4 Double-Sided
D. TRAVEL MUGS
G. COASTERS
Sublimation. 14 oz. BPA-free, white plastic. Dishwasher and microwave safe. $ 9 Double-Sided or Full-Wrap
Sublimation. Round (3¾”) or square (3¾x3¾). Natural cork backing. Includes wooden display stand. Set of 4. $ 10 Single-Sided
richmondprolab.com
&
&
MORE
MORE
TEMPLATES
TEMPLATES
A.
B.
3 1/2 x5 5x7 D.
Attached easel
C.
&
MORE
White envelopes included E.
TEMPLATES
Display Easel
A. CHROMALUXE HINGED MEMORY MATES
D. CERAMIC TILES
2 DAY IN-LAB TURNAROUND Sublimation. ¼” thick hardboard panels hinged together. Single-sided. Rounded corners. Glossy finish. $ 11 3½x5 and 5x7 Hinged Panels $ 12 Two 5x7 Hinged Panels
2 DAY IN-LAB TURNAROUND Sublimation. Single-sided. Glossy finish.
B. CHROMALUXE HARDBOARD EASEL PANELS 2 DAY IN-LAB TURNAROUND Sublimation. ¼” thick hardboard panels. Single-sided. Rounded corners. Glossy finish. $ 9 5x7 $ 12 8x10
C. BLACK-FRAMED PRINTS 2 DAY IN-LAB TURNAROUND Photographic. Luster photographic prints framed in white mats. Includes glass, hanging hooks, and easel stands. $ 14.99 5x7 Print in 8x10 Frame $ 16.99 8x10 Print in 11x13 Frame
richmondprolab.com
4¼” Tile
5.00
6” Tile
8.00
Black Mini Display Easel
3.00
E. GREETING & HOLIDAY CARDS 2 DAY IN-LAB TURNAROUND Photographic. Single-sided. Luster finish. Choose from our templates or create your own. 4x6
0.28
4x8
0.30
5x7
0.50
See page 12 for Press Printed Cards.
21
SPECIALTY ITEMS ORNAMENTS
&
MORE
2 DAY IN-LAB TURNAROUND
TEMPLATES
A.
Built-in easel back
B.
DESK ORGANIZERS
Benelux
2 DAY IN-LAB TURNAROUND Sublimation. Maple-finished hardwood with three 11⁄8" holes for storage. Holds two 4¼" ceramic tiles with glossy finish. $ 17 Double-Sided
London
C.
Oval
D.
Snowflake KEEPSAKE BOXES
Tapered
Rectangular
Round
Hexagonal
Star Decorative Round
2 DAY IN-LAB TURNAROUND Sublimation. Glossy-finished oak wooden box with hinged top and white velvet interior lining. Holds a glossy 4¼" ceramic tile. $ 24 Single-Sided
Round
A. SLED
C. ALUMINUM
Photographic. One 2x3 print. Pewter frame. Includes red satin ribbon. $ 9 Single-Sided
Sublimation. Approximately 2½”. Includes red satin ribbon. $ 7 Double-Sided
B. METAL SHAPE
D. PORCELAIN
Sublimation. London (3”) and Benelux (2¾x4). White gloss finish. Includes red satin ribbon. $ 7 Single-Sided $ 9 Double-Sided
Sublimation. Approximately 3”. Includes golden string. $ 4 Single-Sided $ 7 Double-Sided See page 14 for Acrylic Laser-Cut Ornaments.
22
richmondprolab.com
BANNERS 2 DAY IN-LAB TURNAROUND A.
A. WITH STANDS Inkjet-printed. 24x82. Includes easy-to-assemble stand and padded carrying bag. Not intended for outdoor use. $ 125 Single-Sided
B. WITH GROMMETS Inkjet-printed. Weather-resistant (not waterproof). Grommets every two feet along edges. Single-sided. 42x30 35.00 24x12 12.00 24x16
18.00
24x72
40.00
24x24
25.00
42x42
40.00
42x20
30.00
24x84
44.00
24x36
31.00
42x60
45.00
24x48
34.00
42x72
55.00
24x60
37.00
42x84
65.00
Reverse view
B.
richmondprolab.com
23
CUSTOM SERVICES MORE
CUSTOM ORDER ENTRY
OPTIONS
AVAILABLE IN-LAB TURNAROUND TIME VARIES We offer complete order entry solutions for school and sports jobs, no matter what level of service you require. The options and prices below are an overview of the order entry services we offer. If you’re interested in these services, please contact Customer Service for more information and details. We’ll help you pick the best option for your workflow and give you a full pricing breakdown.
Prices outlined below are for order entry and pre-print services only, and do not include any print/product costs. To receive these services and prices, Richmond Pro Lab must receive your print-work orders.
SETUP FEES
DATA MERGE FEE 20.00
Package Setup (1-25 Packages) Custom Template and/or Text Node Setup
1.00 per template/product (10.00 minimum)
You provide us with images and a data file (i.e. a CSV file) containing all information needed for each subject, including filenames and packages ordered. $ 15 per job
REFORMATTING DATA FILE FEE If your data requires reformatting, you’ll be informed by Customer Service. Reformatting Data Fee
0.85 per minute
DATA ENTRY & ADDITIONAL SERVICES 0.72 per subject
Data Entry Fee
0.30 per file
Cropping
0.60 per pose
Editing for Best Pose
Over 300 Backgrounds Available! GREEN SCREEN SERVICES
CAMERA CARDS
3 DAY IN-LAB TURNAROUND Pricing is based on pre-approval. If files do not meet our standards, Customer Service will contact you prior to starting your order to discuss your options and pricing. Choose from over 300 backgrounds or use your own.
2 DAY IN-LAB TURNAROUND Laser-printed. 4¼x213⁄64 perforated cards with holes punched. Single-sided. Black and white only. Sheet of 10. $ 0.50 per sheet (minimum of $10 per order)
Level 1 Drop
0.35 per file
Level 2 Drop
0.65 per file
Level 3 Drop
1.50 per file
Advanced Drop - Requiring Photoshop Work
3.75 per file
24
richmondprolab.com
INFORMATION & RESOURCES IMAGE GUIDELINES
COLOR EVALUATION PRINTS To ensure your complete satisfaction, we highly recommend that new customers submit color evaluation prints before sending in your first order. We offer two 8x10 Luster photographic evaluation prints free of charge, allowing you to compare your monitor with our Direct (not color corrected) prints. Learn more by contacting Customer Service or at richmondprolab.com/resources/color-management.
IMAGE ADJUSTMENTS All orders and images are reviewed by our technicians prior to printing. We do not crop or resize your images to add borders unless you’ve ordered this as a custom service. For information on the color correction options available for photographic prints, see page 4. All
PRODUCTION SCHEDULE
orders for other products are adjusted for color and density as needed. If you prefer that NO corrections ever be applied to your images, contact Customer Service to update your account preferences.
SUGGESTED FILE FORMATS, SIZES, & COLOR SPACE We prefer JPEG files, but also accept TIFFs. All files should be saved in the sRGB color space. We recommend submitting images at 300ppi, however images at resolutions as low as 150ppi may be sufficient depending on the print size you’re ordering. For volume orders, decreasing your file sizes even slightly can greatly improve your order’s transmission speed. For more information, contact Customer Service.
All times listed are Eastern Standard Time (EST).
Orders can be placed seven days a week, 24 hours a day. Our production schedule operates Sunday through Thursday, with in-lab turnaround times applying to orders received before 11pm, and 7pm for orders containing Lab Corrected prints and products and Competition Prints. Orders submitted past the cutoff times will be printed the following business day. View the chart below for more detailed information.
TURNAROUND
1 DAY IN-LAB TURNAROUND 2 DAY IN-LAB TURNAROUND 3 DAY IN-LAB TURNAROUND 5 DAY IN-LAB TURNAROUND 7 DAY IN-LAB TURNAROUND
RECEIVED BY* 11:00pm Sunday to Thursday
Next Business Day
11:01pm Thursday to 11:00pm Sunday
Monday
11:00pm Sunday to Thursday
2 Business Days
11:01pm Thursday to 11:00pm Sunday
Tuesday
11:00pm Sunday to Thursday
3 Business Days
11:01pm Thursday to 11:00pm Sunday
Wednesday
11:00pm Sunday to Thursday
5 Business Days
11:01pm Thursday to 11:00pm Sunday
Friday
11:00pm Sunday to Thursday
7 Business Days
11:01pm Thursday to 11:00pm Sunday
Monday
*The cutoff time for orders containing Lab Corrected prints and products and Competition Prints is 7pm EST Sunday through Thursday.
ORDERS CONTAINING PRODUCTS WITH MULTIPLE IN-LAB TURNAROUND TIMES In-lab turnaround times are not cumulative. For orders containing products with different in-lab turnaround times, the due date will be based on the item with the longest in-lab turnaround time (ex. an order received on Monday before 11pm, consisting of Direct prints (1 day in-lab turnaround time) and Trading Cards (2 day in-lab turnaround time) will ship out on Wednesday (after 2 business days). We are unable split up orders once they’ve been submitted. We recommend that you place separateorders if some orders or items need to ship before others. Contact Customer Service for assistance.
IN-LAB TURNAROUND TIMES & SHIPPING METHODS In-lab turnaround times do not include shipping transit times. Your order will ship on the scheduled due date based on the shipping method you’ve selected. Additionally, choosing UPS Next Day or other expedited shipping methods will not affect the in-lab turnaround time for your order.
richmondprolab.com
SHIPS BY
CUSTOMER SERVICE HOURS Customer Service is available Monday through Friday from 9:30am-5:30pm EST via phone, email, and Live Chat. If you leave a voicemail, your call will be returned within 30 minutes during normal business hours. Seasonally we also offer extended Customer Service hours for your convenience. You can always view our most current operating schedule at richmondprolab.com/contact.
HOLIDAYS & OTHER CLOSINGS The lab will periodically close in observance of holidays and/or for maintenance purposes, which may affect in-lab turnaround times. We are closed in observance of the following holidays: Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day and New Year’s Day. Notice will be provided in advance via email and at richmondprolab.com/resources/closings-holiday-schedules.
LOCAL CUSTOMERS Standard in-lab turnaround times plus one additional day for delivery apply for customers who have their orders delivered via courier or to our local retail stores. If an order is needed sooner, contact Customer Service as soon as possible.
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INFORMATION & RESOURCES ORDERS & PACKAGING
PLACING ORDERS/ORDERING SOFTWARE We offer and support ROES (including ROES Events), Photoreflect LE, Darkroom Software’s Core, Pro, and Assembly editions, and Flow (by PhotoLynx). We’re also able to accept orders created using CamLynx, ImageMatch, Timestone, and other custom options. Online hosting is available through SimplePhoto, Photoreflect, and ImageQuix. Visit richmondprolab.com/resources for more information & tutorial videos. Contact Customer Service for assistance determining the best software for your workflow.
ORDER PACKAGING Prints less than 24” in length will be packaged and shipped flat. Prints exceeding 24” in length, Banners, and Clingers will be rolled in a tube unless you’ve indicated otherwise. If you prefer to have all of your prints always packaged flat, contact Customer Service to add this preference to your account.
INDIVIDUAL PACKAGING FOR VOLUME ORDERS Volume Packaged print orders must contain 50 or more prints. You can choose to have Volume Packaged print orders packaged by sitting in either clear poly bags or paper window envelopes. Individual packaging by sitting is available for Volume Packaged prints up to 11x14. For information regarding sorting, bundling, labeling, reorder inserts/stuffers, or any other special packaging requests for Volume Packaged orders, contact Customer Service.
ADDITIONAL PACKAGING OPTIONS & MATERIALS Please contact Customer Service for instructions on how to request and order these services and materials. Prices below do not include the costs of any prints/products, or design services MORE that may be associated with your order. OPTIONS AVAILABLE
ORDER INSERTS/STUFFERS (PRINTED AND INSERTED) 1-3 DAY IN-LAB TURNAROUND* 8½x5½ or 8½x11 - 1 Side Black and White
0.05 each
8½x5½ - 1 Side Color
0.07 each
8½x11 - 1 Side Color
0.10 each
Insert pre-printed forms provided by customer
0.05 each
Insert chipboard in each sitting - 9x12 or 12x15 (includes cost of chipboard)
0.10 each
*The in-lab turnaround time for printing these items varies depending on the quantity ordered.
A LA CARTE PACKAGING MATERIALS Chipboard (5x7, 9x12, or 12x15 sheets)
0.05 each
9x12 Paper Portrait Window Envelopes
0.10 each
12x15 Plain White Portrait Bags
0.10 each
Clear Poly Bags (9x12 or 12x15)
0.10 each
ORDER STATUS & TRACKING You can view the status of your orders by logging in on the “Order Status & History” section of our website. Your orders will be displayed with helpful information including the current status, the date the
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order is due to ship, and more. You can also view the shipping and tracking information there for orders that have already shipped. Additionally, you can view shipping information on the “Shipping History” page, and/or in our shipping notification emails. With either option you’ll be able to see the order details and shipping information (including any tracking numbers) on the night your order ships.
REMAKES & REFUNDS If you’re ever dissatisfied with an order, please contact Customer Service as soon as possible. We can then help determine the best solution to ensure your satisfaction.
STUDIO SAMPLES We offer 25%-50% discounts for studio samples for the majority of our products and services. The discounts are available as follows: 50% Off: • Photographic Prints (Luster and Glossy) • Fine Art Giclée Prints (Unstretched Canvas, Watercolor) 25% Off: • All Specialty Items • Mounting, Spraying, Lamination, and Texturing Services • Canvas Gallery Wraps • Large Format Laminated Giclée Prints (Over 30” Wide) • Assembled Albums • Proof Books • Press Printed Products • Boutique Packaging • Retouching Services Exempt from Studio Sample Discounts: • Green Screen Services • Custom Order Entry Services • Design Services • Reorder Forms • Pre-pay and/or Proof Envelopes • A La Carte/Bulk Packaging Materials • Yearbook and Administrative CDs • Rush Fees • Shipping Fees There is a limit of $500 in total annual discount savings per customer for studio sample orders. For example, an order for studio samples of Pro Canvas Gallery Wraps that would originally cost $200 would cost $150 after the 25% studio sample discount is applied, which is a savings of $50. That $50 you saved on the order is deducted from your $500 discount savings limit, so you still have $450 left that can be used for studio sample discounts for the year. Discounts for studio samples cannot be combined with any other offers, sale prices, or coupons, and do not include shipping costs. To order studio samples, place your order and add an order comment stating that the order should be discounted for studio samples. The price will be adjusted once the order has been received at the lab.
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SHIPPING
PAYMENT INFORMATION
Our shipping costs are determined by the weight and dimensions of the packages, the address they’re shipping to, and the shipping method chosen. Visit richmondprolab.com/resources/shipping or contact Customer Service for more information.
There is a $5 minimum for all orders. If your order does not meet the minimum amount (excluding shipping costs), the price will automatically be adjusted to $5 at the lab. Minimum order fees do not impact shipping charges, and do not apply to no-charge remake orders. If you’re placing high volumes of small drop-ship orders, contact Customer Service to find out if lower prices are available based on your needs.
SHIPPING METHODS & COSTS
DAMAGED SHIPMENTS If your order arrives damaged, contact Customer Service as soon as possible to arrange a remake. Please be sure to keep the entire damaged parcel until you receive the replacement order in the event that the shipping carrier requires inspection.
RUSH SERVICES Any requests for orders (excluding remakes) to be completed faster than our standard in-lab turnaround times will be considered Rush Services. Rush Services must be approved by Customer Service, and will incur fees as follows: Same Day Rush Service Fees (for orders to be completed in less than a 1 day in-lab turnaround time period): • For orders over $15: an additional 100% of each order’s cost will be added. • For orders under $15: a $15 rush fee will be added to each order’s total. • For example, a Same Day Rush for 20 Direct Luster 8x10 prints (costing $20), would be $20, making the final total $40. A Same Day Rush for one Direct Luster 8x10 print (costing $1), would make the final total $16. Standard Rush Service Fees (for orders to be completed faster than our normal in-lab turnaround times, excluding Same Day Rush Services): • For orders under $100, an additional $10 fee will be added to each order’s total. • For orders over $100, an additional fee of 10% of each order’s cost will be added. • For example, a Standard Rush for an 11x14 Gallery Wrap (costing $54) to be completed in 2 days instead of the normal 3 day in-lab turnaround time for wraps, would be $10, making the final total $64. A Standard Rush for a 30x40 Gallery Wrap (costing $166.50) to be completed in 2 days would be $16.65, making the final total $183.15. Rush Services do not apply to shipping costs, nor do they impact shipping methods or transit/delivery times. You’ll still need to choose an appropriate shipping method in order to guarantee delivery by a certain date/time. Rush Services are not available for discounted studio sample orders. Contact Customer Service for help determining the best solution to receive your order when you need it.
richmondprolab.com
MINIMUM ORDER FEES
TERMS OF PAYMENT All orders must be paid for in full prior to shipping out. Payment via credit or debit cards is preferred. Other payment methods must be approved prior to order submission through contacting Customer Service.
VIRGINIA SALES TAX Sales tax is only applicable to customers operating their business in Virginia without a valid ST-10 form on file with us. Contact Customer Service for more information or to submit your ST-10 form.
DESIGN SERVICES We offer a huge variety of free templates and graphics, pre-pay envelope designs, and more. If you’re looking for something different, our in-house design team can modify our existing graphics or create something totally custom for you based on your specifications. View more information including pricing and in-lab turnaround times for Design Services on page 5 and at richmondprolab.com/design-services/.
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213 West Broad Street Richmond, Virginia 23220 800-262-0515 x105 info@richmondprolab.com
/richmondprofessionallab /richmondprolab /richmondprolab
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