8/17/2016
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Pogo Games Technical Support Article: Pogo games are online browser based games and almost 90% of the issues like pogo games not loading, pogo games not working, pogo games crashing issues, pogo website not working, pogo website not loading, pogo website crashing issues, etc. can be resolved by doing the following troubleshooting steps:
· Always go for Browser check as first step: 1. By clearing your browser’s cache may resolve 70% of your Pogo games problems. Steps to clear cache for Google Chrome For Computer 1. At the top right corner of Chrome, hit Menu. 2. Choose More tools Clear browsing data. 3. At the top, there is box, choose a time period, such as past hour or past day. Prefer deleting everything and select beginning of time. 4. Choose all the types of information you want to erase. 5. Click Clear browsing data. If issue still persists, try creating a new user profile in chrome by following below mentioned steps: For Windows: 1. Close Google Chrome. 2. On the keyboard, press Windows key+E to open Windows Explorer. 3. In the Windows Explorer window, type the following in the address bar. · Windows XP: %USERPROFILE%\Local Settings\Application Data\Google\Chrome\User Data\ · Windows Vista/ Windows 7/ Windows 8/ Windows 10: %LOCALAPPDATA%\Google\Chrome\User Data\ 4. Search for the folder called "Default" in the directory window that opens and rename it as "Backup default." 5. Open Google Chrome now. A fresh profile with new "Default" folder is automatically created. For Mac: 1. Close Google Chrome. 2. At the top of the screen, in the Mac menu bar, click Go. 3. Choose Go to Folder. 4. Enter the following directories in the text field, then press Go. ~/Library/Application Support/Google/Chrome/ 5. Search for the folder called "Default" in the directory window that opens and rename it as "Backup default."
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Pogo Technical Support +18777228183 Toll Free 6. Open Google Chrome now. A fresh profile with new "Default" folder is automatically created. Steps to clear cache for Internet Explorer 1. Troubleshooting step varies for different versions of Internet Explorer. 2. In IE 8: at the top bar, in Tools menu choose Internet Options. In IE 9: at the upper right corner, click the small gear icon and choose Internet Options 3. On the General tab, under Browsing history, click Delete. 4. ncheck the Preserve Favorites website data box. 5. Check the Temporary Internet files, Cookies, and History boxes. 6. The Form data, Passwords, and inPrivate Filtering data boxes may be left unchecked depending upon your preference. 7. Click Delete. 8. When finished, click OK to return to your Internet Explorer window. 9. Reopen your Internet Explorer and start browsing websites. Steps to clear cache for Microsoft Edge: 1. Open Microsoft Edge. 2. Click the three dots on the top right corner of the browser. 3. Select Settings from the menu options. 4. Select What to clear from the sub menu options. 5. Then select Cached data and files from the options. 6. Select Clear. Steps to clear cache for Mozilla Firefox 1. Click the menu button and choose Options. 2. Select the Advanced panel from side menu. 3. Select the Network tab. 4. In the Cached Web Content section, click Clear Now button.
5. Close all windows and open Mozilla again. Steps to clear cache for Safari (Mac Computer) 1. Open Safari. 2. Click the Safari menu. 3. Select Empty Cache. 4. Click the Empty button in the dialog box. 5. Close all windows of Safari. 6. Open a new Safari browser window. 2. If issue still persists, try using different browser or download one if it’s not preinstalled.Download the latest versions of supported browsers from the links provided: Google Chrome Firefox Internet Explorer 3. Always keep latest version of browser installed on your computer and also ensure OS updates are on. Get more details on OS upgrade: Windows Updates Mac Updates 4. Mac users may prefer Safari over any other browser due to more compatibility offered. 5. Cookies should always be enabled and disabling it can result in various issues in loading games. Get more information on enabling/disabling cookies from browser manufacture websites: Internet Explorer Google Chrome Firefox 6. If Tracking is disabled in browser, it may result in various issues from similar to disabled cookies. Get more information on enabling/disabling Tracking from browser manufacture websites: Internet Explorer Google Chrome Firefox
· Few more things that should be considered: 1. Screen Resolution: Recommended screen resolution should be more than 1000×768 or higher. Apart from screen resolution, browser zoom settings also need to considered, ideal zoom should be 100% and any change in it might impact the game experience.
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Pogo Technical Support +18777228183 Toll Free 2. Update Flash for your browser and Operating System, regularly, and keep the plugin enabled. Though browsers are set to update Flash themselves but still you can further test or update Flash from Flash Player Help. 3. Updated Java version for your browser and Operating system is also one of the factor that effects user experience while playing online games. Test and update Java, from Verify Java Version.
Note: Chrome version 45 and above, no longer supports Java. Pogo still has 70+ games that work on Java technology. Pogo recommends that you use the latest version of Firefox or Internet Explorer 11 to continue to play Pogo Java games. If you are still facing issues with Pogo games or Pogo website and need technical assistance, kindly call on Pogo Technical Support Number provided.
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