SEPTEMBER 2015 RHA NEWS LETTER

September 2015

A monthly newsletter published by the Rental Housing Alliance Oregon

rha est. 1927

www.rhaoregon.org

In this issue:

The Value of Renters Ins.

page 6 Are You Breaking The Law Without Knowing it? ‌ page 11 & 15 Landlording 101

page 13

Hoarding As A Fair Housing Issue page 16

Managing Rental Properties in Todays Changing Market Taught by: Ron Garcia of The Garcia Group September 10, 2015 at 6:30pm

The Get Rich Slow Plan

Taught by: Vince Kingston of Eagle Home Mortgage September 17, 2015 at 11:30am

Termination Notices

Taught by: Sam Johnson of Landlord Solutions September 22, 2015 at 6:30pm

Making Tenant-Requested Repairs: page 17

September Means Back to School See Page 5 Formerly the Rental Housing Association of Greater Portland

Dinner Social

Table of Contents

Wednesday September 16 2015 at 6 pm

Maintenance Panel

David Salholm Pyramid Heating and Cooling Ken DeKorte DeKorte Electric Mike Gardner Real Estate Roofing & Mold Solutions Tips and tricks on maintaining rental properties to retain residents and increase profits.

RHA Oregon Dinner Social | page 3 President’s Message | page 4

RHA Mark Your Calendar | page 5 The Value of Renter’s Insurance| page 6 A Starry Night, We Did It Again! | page 7 Are You A Real Landlord | page 9 - 10 Disparate Impact, or Breaking The Law | page 11 & 15

This talented and experienced panel of property maintenance Landlording 101 |page 13 experts will answer your questions on how to do the maintenance Carpet Stains: A Primer | page 14 work needed on rental properties. You will gain from their Hoarding As A Fair Housing Issue: | page 16 extensive knowledge in doing the work and preventing some problems. In the residential rental business, property maintenance Making Tenant-Request Repairs| page 17 can be a big part of your budget. Come and learn ways this panel The Preferred Service Guide | page 19-22 gets the job done.

When: Wednesday September 16, 2015 at 6:00pm Where: La Carreta Mexican Restaurant & Cantina, 4534 SE McLoughlin Blvd, Portland OR 97203

**Effective January 1, 2016 **

There will be a Late Fee charge to accounts with an outstanding balance of 30 days late or more. The amount of the charge will depend on the balance due on the account but will be no more than $35.oo. $19.00 per Person if Registered by September 11, 2015 Example: $10.00 outstanding balance then late fee $24.00 per Person if Registered after September 11, 2015 will be $10.00, if outstanding balance is $34.95 then Call 503-254-4723 to register or visit the rhaoregon.org/store/ late fee will be $34.95, all outstanding balances over category/events. If you register for a dinner meeting and do not $35.00 the late fee will be $35.00

show or do not cancel by the Friday before the dinner meeting you will be charged the full price of the Dinner.

Mexican Buffet:

Directions: From I-405North: Take I-405 N, to I-5 S and OR-99E S to SE Holgate Blvd., Take exit 300B toward U.S. 26 E/Oregon 99E/Omsi/Oregon City, Keep left, follow signs for Oregon City. Keep right, follow signs for McLoughlin Boulevard/U.S. 26. Slight left onto OR-99E S/SE Martin Luther King Jr Blvd. Continue on SE Holgate Blvd. Drive to SE McLoughlin Blvd. Slight right onto SE Holgate Blvd, Turn right onto SE 17th Ave. Turn right onto SE McLoughlin Blvd. La Carreta will be on the right From I-205 SouthTake exit 300B toward U.S. 26 E/Oregon 99E/Omsi/Oregon City. Keep left, follow signs for Oregon City than Keep right and follow signs for McLoughlin Boulevard/U.S. 26. Continue on OR-99E S. Drive to SE McLoughlin Blvd, Slight left onto OR-99E S/SE Martin Luther King Jr Blvd, than another slight right onto SE Holgate Blvd. Turn right onto SE 17th Ave., and then turn right onto SE McLoughlin Blvd www.rhaoregon.org

RENTAL ALLIANCE UPDATE September 2015

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President’s Message It was so great to see many of our members at the RHA Oregon Picnic at Oaks Park on August 12th. It was a warm day, but lots of fun was had by all. After the day was over, and clean up complete, I was in my car headed home when I realized that summer was drawing to a close. As I glanced RHA Oregon over at my daughter, who attends the picnic with me every President John Sage year, I wondered, What will she be learning in the coming year? What important life lessons had she learned over the course of the summer? What wisdom had she gained? Did she have good mentors for life’s journey? My thoughts then continued down this path, but in a different direction. I tend to think about RHA Oregon as something that is growing, changing, learning and even though we have been around since 1927, we still have new things to learn every day.

Being a property owner and landlord is much different today than it was in years past. The market and the rules have changed. New laws have been enacted and revised. Some of the ways we used to handle our business doesn’t work in the new marketplace. This can be a little scary for those of us who are used to doing things a certain way. Change is not always the easiest thing.

However, change is inevitable!!!! Nostalgia is wonderful when you think back on your family. But being stuck in the past isn’t the best for you or your business. So now that I have made myself a little depressed, what do I do about it?

Well, fortunately for me and our members, RHA Oregon has classes starting up again in the fall. September 10th at 6:30 PM at the RHA Conference Annex, Ron Garcia with the Garcia Group is teaching: “Managing Rental Properties in Today’s Changing Market.” If I may borrow his own words about the class: “We all know the rental market is hot and rents are escalating. But like all investments, the greater the profit, the higher the risk. Landlording today is not the same job as it was 10 or 20 years ago. I discuss tactics and strategies I have adopted in my day to day property management business (about 400 units) to accommodate the new rental property climate. Tricks and secrets or just plain common sense? Attend and judge for yourself.” Not sure about you, but I am going to be signing up for this class!!

RHA Oregon BOARD MEMBERS President John Sage, PH. (503)667-7971 President Elect Ron Garcia, PH. (503)595-4747 Vice President Phil Owen, (503) 244-7986 Treasurer Elaine Elsea, PH. (503)258-0700 Secretary Lynne Whitney, PH. (503)284-5522 Past President Elizabeth Carpenter, PH. (503)314-6498 RHA Oregon DIRECTORS Katie Poole-Hussa, PH. (503)465-4404 Alita Dougherty, PH. (503)667-9288 Cathy Galuza, PH. (503)888-8830 Dana Brown, PH. (503)740-8432 Jerad Goughnour, PH. (503)303-8545 Jim Herman, PH. (503)-645-8287 Ami Stevens, PH. (503)-407-3663 AJ Shepard, PH. (360)772-6355 Matt Korshoj, PH. (503)822-5539 Mihyun Pratt, PH. (503)969-5412 RHAOregon OFFICE Monday - Friday * 9:00am - 5:00pm PH: 503-254-4723 * Fax: 503-254-4821 10520 NE Weidler St Portland, OR 97220

Next on September 17th at 11:30 am at the RHA Conference Annex, Vince Kingston with Eagle Home Mortgage will be the instructor for “The Get Rich Slow Plan”. This 1.5 hour class starts with a broad introduction to the fundamentals of real estate and financing options for acquiring residential real estate and goes on to elaborate specific strategies for safely acquiring and maintaining a modest rental property portfolio. Vince knows what he is talking about, so sign me up for another class.

I will enjoy learning everything that I can from the aforementioned instructors.

I have always enjoyed learning new things. As a young man, I remember spending an afternoon at my grandmother’s house. She was quite old to my thinking, and she didn’t do fun things that I liked but every once in a while she would tell me stories about her life. How she traveled in a covered wagon to the Presidents Message continued on page 8 4

:RENTAL ALLIANCE UPDATE September 2015

RHAOregon is committed to educating members to fair housing practices and policies. www.rhaoregon.org

RHA Mark Your Calendar DATE

EVENT

LOCATION

TIME

09/09

Board Meeting

RHA Conference Annex

5:00pm

09/16

Dinner Social

La Carreta

6:00pm

09/24

New Member Meeting

RHA Conference Annex

6:00pm

09/24

Mentor Session

RHA Conference Annex

6:30pm

10/14

Board Meeting

RHA Conference Annex

5:00pm

10/21

Dinner Social

TBD

6:00pm

10/22

New Member Meeting

RHA Conference Annex

6:00pm

10/22

Mentor Session

RHA Conference Annex

6:30pm

INFORMATION

See Page 3

See Page 3 of the October Update

If you register for a dinner meeting and DO NOT SHOW or DO NOT CANCEL by the Friday before the dinner meeting you will be charged the full price of the dinner Meeting CLASSES

LOCATION

TIME

09/09

Online Tenant Screening Class

RHA Conference Annex

11:00am

09/10

Managing Rental Properties in Today’s Changing Market

RHA Conference Annex

6:30pm

09/11

Understanding Your Decision Point Report

Webex

11:00am

09/17

The Get Rich Slow Plan

RHA Conference Annex

11:30am

09/22

Understanding Your Decision Point Report

Webex

7:00pm

09/22

Termination Notices

Standard TV & Appliance

6:30pm

10/07

Online Tenant Screening Class

RHA Conference Annex

11:00am

10/08

Bookkeeping For Landlords

RHA Conference Annex

6:30pm

10/09

Understanding Your Decision Point Report

Webex

11:00am

10/23

Understanding Your Decision Point Report

Webex

7:00pm

10/24

Landlording 101

Home Builders Association

9:00am

10/27/

Online Tenant Screening Class

Webex

7:00pm

10/27

Bookkeeping for Landlords

Standard TV & Appliance

6:30pm

INFORMATION

Taught by: Ron Garcia at RHA Conference Annex 10520 NE Weidler, Portland, OR 97220

Taught by: Vince Kingston at RHA Conference Annex, 10520 NE Weidler, Portland, OR 97220

Taught by: Sam Johnson Standard TV & Appliance, 3600 SW Hall Blvd., Beaverton OR 97005

Taught By: Elaine Elsea RHA Conference Annex, 10520 NE Weidler, Portland, OR 97220

Taught by: Mark Passannante, Home Builders Association, 15555 SW Bangy Rd, Lake Oswego OR

Taught by: Elaine Elsea, Standard TV & Appliance, 3600 SW Hall Blvd., Beaverton, OR 97005

Those with prior registration to the class will be seated first. Walk-ins will only be accommodated once the class has started and if space is available.

Registered attendees who arrive 15 minutes after the start of class be aware that your chair may be filled. If you register for a class and then do not cancel at least 48 hours before the class and /or do not show you will be charged for the class.

Managing Rental Properties in Today’s Changing Market

Taught by: Ron Garcia We all know the rental market is hot and rents are escalating. But like all investments, the greater the profit, the higher the risk.

Landlording today is not the same job as it was 10 or 20 years ago. I discuss tactics and strategies I have adopted in my day to day property management business (about 400 units) to accommodate the new rental property climate.

Tricks and secrets or just plain common sense?

Members $25 Non-Members $35 www.rhaoregon.org

The Get Rich Slow Plan

Taught by: Vince Kingston This 1.5 hour class starts with a broad introduction to the fundamentals of real estate and financing options for acquiring residential real estate and goes on to elaborate specific strategies for safely acquiring and maintaining a modest rental property portfolio.

Members $25 Non-Members $35

Termination Noctices

Taught by: Sam Johnson Learn the basics of termination notices.

When they can be served, how they can be served, and for what purposes a termination notice can be served. This 1.5 hour class will cover the most common termination notices offered by the Rental Housing Alliance.

Members $25 Non-Members $35

RENTAL ALLIANCE UPDATE September 2015

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THE VALUE OF RENTERS INSURANCE

By Mary Girsch-Bock, Property Manager.com

This question has been kicked around a lot in recent years: Should you require your tenants to obtain renters insurance?

While some property management companies require their residents to purchase renters insurance, the vast majority continue to merely suggest that insurance be purchased. Unfortunately, this method of persuasion has done little to convince residents to do so. In fact, according to a survey byInsuranceQuotes.com, six in 10 current home or apartment renters do not have renters insurance. Why not?

Lack of knowledge. Many renters simply don’t realize that property insurance obtained by the owner will not cover the loss of their valuables in the event of a disaster (adverse weather, fire, theft, etc.). It will also not cover any loss from an accident that may happen in their home or apartment.

Perceived cost. Many people assume that renters insurance is expensive, when in fact, it’s very affordable.

Current yearly premiums average between $200.00 and $300.00 annually—that’s less than 70 cents a day.

Short of requiring residents to obtain renters insurance, here are ways to persuade your residents to purchase renters insurance:

o Make it easy. Work with a local insurance agent to provide detailed information about policy coverage and costs, and include that information with the movein paperwork. For current residents, distribute an informational flyer with their monthly rental invoice or newsletter. o Become adept in answering questions about coverage and costs.

You can certainly refer tenants to an insurance professional if you do not have the answers, but knowing basic coverage details and costs may help to persuade a resident to purchase insurance. If they don’t receive the answers from you, there is no guarantee that they’ll actually call the insurance agent to get those answers. o Hold an ‘insurance information night’ at the property.

Invite all of your residents and have a local agent available to explain the process. Having applications on hand as well may persuade those present to purchase insurance. It might be wise to obtain a copy of the resident’s insurance policy and file it with their lease and other important documents. Be sure to give your current residents time to purchase renters insurance and follow up to ensure that they have done so.

A win-win for both the resident and the property manager, renters insurance allows everyone to have a little peace of mind at minimal cost.

AppFolio provides web-based property management software that allows residential property managers to more effectively market, manage and grow their business. AppFolio's software solution includes complete accounting functionality, integrated marketing, resident screening, online payments and property management.

AppFolio is committed to industry education and is the provider of PropertyManager.com and GreenPropertyManagement.com-two online education resources for property managers. To learn more, please visit us at www.appfolio.com or call 866.648.1536.

RHA Oregon Regular and Dual Membership dues go to support a landlord lobbyist at the state level.

RHA Oregon Affiliate Membership dues do not support lobbying efforts for RHA 6

:RENTAL ALLIANCE UPDATE September 2015

www.rhaoregon.org

A Starry Night Well, we did it again!

Our second annual Starry Night event was a great success and many thanks go to all that helped this event come together. Special thanks to Bradford Fouts of Bradford’s Sport Lounge for providing the BBQ at a very gracious price. Cindy Robert of Rainmakers for donating the wine and AJ Shepard of Uptown Properties for donating the beer. Thanks to RHA Oregon friend Jason Atkinson, of J.A. Atkinson Enterprises, LLC, for again being our gracious and highly entertaining auctioneer. A great big thank you to all Board members and Affiliate/ Vendor Members who contributed auction and raffle items for this great event and members who showed support by attending. This event would not have been as successful without you!

Beautiful weather, friends, food and plenty of auction action created a warm and friendly way for all of us to come together as a membership community while doing something good in our community. We raised more than

enough to get another family off the streets and into a rental property this year. We will be sending our friends at JOIN a check for $2,500.00 to make this happen and the rest will go into the JOIN account to help fund the lunches we prepare and serve each month at the JOIN day center where we feed 70 to 80 people.

Earlier this year, our good friend and Vice President, Robin Lashbaugh passed away. The Rental Housing Alliance Oregon is pleased to dedicate the office in Robin’s name and present his wife, Joanne Lashbaugh, a plaque at the Starry Night event. We will miss his unwavering support of RHA Oregon and the work that he so loved.

If you weren’t able to attend this year, please accept our invitation and mark your calendar for July 20, 2016, our next Starry Night event!

Lynne Whitney Secretary and Chair of the Dinner Program

Ami Stevens Board Member and Chair of Marketing

A Special Thank You To The 2015 Starry Night Donators Acorn PM / Katie Poole-Hussa Alita Dougherty Americlean / Frank Porter Banner Bank Beutler Exchange Group, LLC Bluestone & Hockley/Sperry Van Ness BT CONSTRUCTION / Brennan Taylor Contract Furnishings Mart / Steve Frazier CW Trisef DeKorte Electric / Ken DeKorte Eagle Home Mortgage / Vince Kingston From Here 2 There / Ami Stevens Frost Integrated Pest Management Full Spectrum / Dana Brown The Garcia Group / Ron Garcia Gateway Property Mgmt Goose Hollow Window HSH Property Mgmt / Shauna & Tobin Inkberry / Pam Maio John's Waterproofing Co / Tamara & Eric

Keller Williams / Denise Goding Liberty Plumbing www.rhaoregon.org

LizC Real Estate / Liz Carpenter

National Tenant Network / Marcia Gohman

Paul Davis Restoration Pennie Lane Phil Owen PORTLAND TAX CO / Elaine Elsea Professional Publishing Rainmakers / Cindy Robert Real Estate Roofing / Lynne Whitney Law Offices of Richard Schnieder Robinson Financial Group Seal Coat Specialties Stegmann Agency / John Sage Sue Owen Untapped Uptown Property Mgmt / AJ Shepard William & Tina Brown Standard TV & Appliance Tony Kavanagh NW Pest Control O'Meara Inc.- Terry Klein

RENTAL ALLIANCE UPDATE September 2015

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Presidents Message continued from page 4

homestead that her family had in Kansas. What it was like to live on the same farm that I grew up on back in her day.

How she got her driver’s license in the 1920’s at the store and the cost was 25 cents. And I remember one day as we were talking the subject of learning came up. I don’t remember what I had said to trigger her response, but I distinctly remember the response. She paused and then slowly turned her head and looked at me and said, “If you’re not learning something new, then you’re dead.” As those words rang in my ears that day, they ring in my ears every day. So guess I will be signing up for some classes and going back to school, the same as my daughter will this fall.

Sincerely, John Sage, President RHA Oregon Stegmann Insurance Agency Inc.

Upcoming OCTOBER Education BOOKKEEPING FOR LANDLORDS Taught by Elaine Elsea of Portland Tax Company

Thursday October 8, 2015 6:30pm- 8:00pm at RHA Conference Annex 10520 NE Weidler Portland OR 97220 Tuesday October 27, 2015 6:30pm-8:00pm at Standard TV & Appliance 3600 SW Hall Blvd.

Beaverton OR 97005 Come learn the methods of keeping records and how to use that information. Learn how to read financial statements to see if your rental is making money for you and determine your net worth. A question and answer time will follow to assist you with your own issues of bookkeeping.

2015 RHA Oregon Office Closures

Office Hours Monday - Friday 9am - 5pm Thursday January 1, 2015 - New Years Day Monday May 25, 2015 - Memorial Day Monday September 7, 2015 - Labor Day Thursday November 26, 2015 - Thanksgiving Day Friday November 27, 2015 Black Friday Friday December 25, 2015 Christmas Day Phone: (503)254-4723

Fax (503) 254-4821

10520 NE Weidler St., Portland, OR 97220

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:RENTAL ALLIANCE UPDATE September 2015

www.rhaoregon.org

ARE YOU A “REAL” LANDLORD? YOU KNOW YOU ARE A LANDLORD, IF...

(TEST - PART 1) (The following are actual examples and experiences by real landlords. How many can you identify with?)

1. The first of the month makes you smile!

2. You silently and secretly screen everyone you meet.

3. You keep a stack of Pay-or-Vacate notices (or other rental notices) in the glove box.

4. You know more ways to get into an “unlocked” house than the neighborhood cat burglar.

5. Your kids can point out building code violations at the new shopping mall (or their friend’s house).

6. You hit the brakes when you see a run down property

with tall weeds and a foreclosure notice on the door.

7. Your friends ask you if you want their “old” appliance.

14. You walk into any room and you know how much they paid for that (ceiling fan) (light fixture) (water faucet).

15. You go to inspect your kids’ bedroom to see if it’s been cleaned, you bring a checklist and leave them a completed copy after the inspection.

16. You are on vacation and see a for sale sign and wonder if its a good rental market and meets your CAP rate.

17. You check into a hotel, you immediately check to see how good the bathroom grout work is -- and usually

say “I would have done a better job!” :)

18. You’ve ever replaced a wax toilet ring without even using gloves.

19. You actually really know your states Landlord/Tenant statutes.

20. You take whatever a would be tenant is saying - with a grain of salt.

21 . You don’t believe a

word they are saying - until you check it out for yourself.

8. You go to use a public restroom and the stool is continuously running water or it doesn’t flush, you fix the stool so it works.

9. You know every house in the neighborhood for sale or lease and the selling price or rent.

22. All of your clothes have at least one paint smear on them.

23. You’re sitting in the doctors waiting room and you know they’ve used carpet tiles instead of real carpet.

24. Each of your cars has a paint spill that wont come out from what soaked thru the carpet pad/s.

25. You’re on vacation and deal with a broken AC, 10. You go to buy a used car but instead make an offer unmowed grass and late rent without the tenants on the lot. Or go to a yard sale and make an offer on the ever realizing you are out of town. house.

11. Your dream vacation is going on jeffrey’s landlord cruise and spending the week talking about the best way to get rid of cat pee.

26. Your wife buys you a t shirt for your birthday that says Court fee $50, Attorney fee $200.

27. Your friends call you about anything real estate related: taxes, occupancy, codes, prices, contracts, 12. You go to Home Depot or Lowes and know more about handyman referrals. the store layout than most of the employees.

13. At the hair salon, getting “shampooed” there is no 28. Your purse or pocket contains paint swatches, screws or bits of tile that you are trying to match. where to look but up. I count 4 different styles of lighting (ceiling fan, track, flush mount, recessed), and 29. You have entire wardrobes dedicated to work, and notice peeling paint and water stains. can match the paint smudges with the property they go to. (continued on page 10) www.rhaoregon.org

RENTAL ALLIANCE UPDATE September 2015

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ARE YOU A “REAL” LANDLORD? Continued from page 9

30. You refer to your tenants by their address or a descriptive name instead of their real name.

40. You are thankful for a wonderful life of freedom and a retirement paid for by tenants!

31. You carry around a paint can opener on your key chain.

How many of the above examples or experiences could you identify with? If more than half, then YES, you must be a real landlord.

32. You carry a toilet plunger, liquid drain cleaner and a water key in your car.

33. You ride the chair lift and quiz complete strangers about where they are staying and at what rate.

34. You get out of bed when you want to, not when some alarm clock tells you to get up.

35. You are jealous of every tiled commercial bathroom particularly those with the drain in the middle of the floor and try to figure how to get one of those installed in every rental bathroom.

25

36. You have replaced 3 central AC/Heat units in the last two weeks.

Just three minutes from the RHA Oregon Office!

37. You can finish the tenants story(lie) before they do.

38. You stockpile stoves, refrigerators and water heaters.

39. You read the MrLandlord.com Q&A Forum with your first cup of coffee every morning.

Thank You 2015 Picnic Sponsors!

Gold Sponsors Bronze Sponsors Americlean Broer & Passannante P.S. Contract Furnishings Mart The Floor Store Warren Allen LLP

Silver Sponsors Bluestone & Hockley BT Construction & Maintenance C & G Distributing State Farm Insurance

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:RENTAL ALLIANCE UPDATE September 2015

Anderson & Associates Beutler Exchange Group, LLC Frost Integrated Pest Control Law Offices of Richard B. Schneider LizC Real Estate Investments National Tenant Network Real Estate Mold Solutions Robinson Financial Group Stegmann Agency

www.rhaoregon.org

New Member Meeting

Mentor Session

Hosted by RHA Oregon Thursday September 24, 2015 New Member Meeting starts at 6pm, followed by the Mentor Session at 6:30pm

RHA Oregon Conference Annex 10530 NE Weidler Portland, OR 97220

Whether you’re a current member or interested in becoming a member come see what benefits the RHA has for you. Also stick around after the Member Information for the Mentoring Session and have your membership/landlord questions answered by experienced landlords.

Refreshments to be provided.

Call 503/254-4723 for more details and to let us know that you are coming.

Disparate Impact, or Breaking the Law Without Knowing It

By Robert L. Cain

The Supreme Court ruled this month, June 2015, clarifying the disparate impact section of the Fair Housing Act. It is not part of the actual text of the Fair Housing Act, but is a rule added by HUD because it turns out there was an unintended consequence of the wording of the Fair Housing Act. The Supreme Court ruling had nothing to do with landlords as far as fair housing goes, but with zoning practices of municipalities and counties. Even so, now is a good time to look at disparate impact as it affects and applies to landlords.

Landlords mostly know that it is illegal to discriminate against tenants because of a tenant’s membership in a protected class. For example, we can’t refuse to grant reasonable accommodation to a disabled tenant for property modifications to accommodate the tenant’s

disability. We also may not illegally discriminate against a tenant because of his or her race, religion, national origin, familial status, disability, and in some places, sexual orientation and source of income. Disparate impact is a third form of discrimination and much more difficult to understand. In fact, a landlord may not realize he or she has broken the law until HUD enforcers kick down the door.

Disparate impact means that a rule or rental requirement has a “discriminatory effect” on some protected class or other. It is when rental rule or requirement seems to be neutral but disproportionately affects a protected class.

The best way to explain it is with this example where the landlord actually won, but with a Pyrrhic Victory.

The Mountain Side Mobile Home park in Jefferson County, Colorado, which had 229 mobile home lots, had an occupancy policy of no more than three people per mobile (continued on page 15)

www.rhaoregon.org

RENTAL ALLIANCE UPDATE September 2015

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:RENTAL ALLIANCE UPDATE September 2015

www.rhaoregon.org

LANDLORDING 101 All Day Class Saturday October 24, 2015 9 - 5:00pm (includes lunch)

From the application process through terminating of tenancy, learn all the essentials of property management through a Landlording 101 Book framework of forms geared for Oregon law. This class is instructed by the venerable Mark Passannante, Attorney at Law, Past President of RHA Oregon and property owner himself from whom you will learn valuable and successful management methods.

Mark Passannante, Instructor

• Have legal rental questions? Ask now!

• What should I have on my applicant screening criteria?

• Do I really need a list of criteria?

• Do I have to send out a denial to every applicant I screen?

• Can my tenant deny me entry even when I have given proper 24-hour notice to enter?

• Is charging a pet deposit on a service animal legal?

• Is there a legal deadline for the Final Accounting Form?

• How much of security deposit is enough?

• How do I screen Section 8 applicants for income?

~ Six Continuing Education credits are available with this seminar ~ COST: $120 Members OR $170 Non-member Register by Monday October 19, 2015 and receive an early registration discount of $20

Rental Housing Alliance Oregon

Place: Home Builders Association 15555 Bangy Rd, Lake Oswego, OR 97035

Pre-registration is required. If you register for a class and then do not cancel at least 48 hours before the class and/or do not show you will be charged the full price of the class.

Non-member payment must accompany registration form.

NAME(S) PHONE

EMAIL

ADDRESS Form of payment: card.

CITY Account (members only)

STATE

ZIP

Check OR Call RHA Oregon to register and pay by credit

TOTAL: $ 10520 NE Weidler, Portland, OR 97220 P: 503-254-4723 F: 503-254-4821 www.rhaoregon.org

RENTAL ALLIANCE UPDATE September 2015

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CARPET STAINS: A PRIMER Part Two: Do It Yourself! Materials produced by Americlean, of Portland, Oregon.

Over the next months, we’re going to provide you with some DIY remedies for common household carpet stains, using common household materials that most folks have on hand, or in a pinch can borrow from a neighbor. No special purchases required! Save these articles, we don’t have room to tell you everything in a single article and will refer back to past pieces.

First of all, there are some rules of thumb to keep in mind that we’ll refer back to in future installments of this series: WHEN BLOTTING IS CALLED FOR, DO IT LIKE SO: 1) Find a clean, white rag. Why white? Because a rag that isn’t white might have dyes in it that could transfer to your carpet.

Why a rag and not a towel? Because “rag” suggests something disposable, while “towel” suggests mom’s fancy hand towels.

Stain treatment is often a transfer process; we are moving a stain from one absorbent material (carpet) to another, more absorbent material (rag).

It will stain the rag or towel.

Ruin something mom doesn’t care about.

2) Blot! Work from the outer

beer over the stain (a light, very clear beer is best; something with a lot of color of its own might not work as well). In many cases, that will do it. If it’s not completely gone the first time, try it again. Blot after each application.

Oil and Grease: Cornstarch! Sprinkle some on the stain, let it sit for a few hours, and follow with vacuuming. This will draw quite a bit of the goo out of the carpet. If there’s any left, mix a light solution of 1/2tsp liquid dishwashing detergent (non bleach) and 1 qt water, dip your towel into it, and blot.

That’s all the room we have, so please tune in next time for more DIY solutions! And, remember: these tips are designed to yield the best results with the lowest risk of damage to carpet; sometimes they may not pull the entire stain out, and that’s okay; best to stop there and let your carpet cleaner try the more risky options! We all crave this kind of challenge, we really do. We’re a strange bunch. be reached by voice at 503-771-0054, email at info@iloveamericlean.com, and is on the Web at iloveamericlean.com. Materials provided in this article are copyright 2015 by Americlean, Inc; advice given is not actually advice, so don’t blame us for anything that happens if you act on it.

edges in, toward the center, with light pressure. A feather touch. Don’t push, don’t scrub. As we said in step 1, the idea is to encourage the spill to move into the more absorbent material (the towel), not to spread the stain outward or press it into the pad underneath.

DO NOT USE HEAT, unless we say otherwise. In many cases, heat (even from warm water) can set a stain, or at least encourage it to spread.

DO NOT USE VINEGAR, unless we say otherwise. In some cases, vinegar will set stains, too (we know, all the DIY tips online include vinegar; it’s great for some things, but awful for others. Trust us on this).

DO NOT USE BLEACH, EVER. Never ever ever.

DO NOT USE PEROXIDE, unless we say otherwise.

DO NOT USE A GOAT (see last issue for details on goats).

Coffee and Tea: Beer! Believe it or not, beer is useful for more than forgetting your address; for small mistakes with coffee and tea, simply drizzle a little

JOINCONNECTING THE STREET TO A HOME. JOIN is a non-profit social service agency that houses people experiencing homelessness who are actively sleeping on the street in Multnomah County.

RHA Members, JOIN NEEDS YOU! Join in for the heart warming feeling of helping the homeless. Here’s your opportunity to help with preparing or serving a healthy, nutritious meal to those in need.

If you have a spare couple of hours the second Tuesday of the Month we could use you! Serving takes about an hour, and preparing the meal a little more, but it is all worth it.

To JOIN in and help, contact Alita at (503)667-9288

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Disparate Impact: Continued from Page 11

home. The reason was because the sewer system could not accommodate more than three people per unit plus occasional guests in the units. In addition, because the units were so close together, more than three people per unit had a negative effect on the quality of life in the park.

In September 1991, Jacqueline VanLoozenoord, her three children, and her “roommate and companion,” Michael Brace, moved into one of the mobile homes. They had purchased the home in place. Neither VanLoozenoord nor Brace submitted an application for tenancy before they moved in.

Shortly after the U-Haul was emptied, the park manager asked Brace how many residents were in the home. Brace said there were five, ignorant of the occupancy requirements because the seller had never disclosed them. The manager served the tenants with a notice to vacate.

The couple contacted HUD, which filed a complaint that was heard before an administrative judge, claiming disparate impact on families with children. Administrative judges are who hear the first go around on Fair Housing cases. Hired by HUD, they act as judge and jury, and are supposedly independent of the agency that hired them, even though they depend on the agency for their work.

In the end, Mountain Side Mobile Home park came out the victor, albeit after the case was appealed to the 10th Circuit Court, simply because they could show a legitimate business reason for their three-person rule, the capacity of the sewer system and the quality of life in the park. 56 F. 3d 1243 (10th Cir. 1995) The park managers had no idea they might have fallen afoul of the Fair Housing Act when they instituted the policy. In fact, they had done everything right (which probably helped save them) because they conducted a survey of park residents and got advice from their attorneys who advised that the park hire an independent expert to evaluate the legitimacy of the policy. QCI Development Services did the study, without being told any information about the park’s occupancy policy, and came to the conclusion that because of the park’s

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water and sewer system and size of the lots, recreational facilities and parking space, that the park should limit occupancy to three people per unit as the “absolute maximum.”

The point for landlords here, other than that most don’t have the financial wherewithal to fight a complaint to the US Circuit Court, is that every rental policy and rule needs to be looked at with a “discriminating eye” to see if it might conceivably have a “disparate impact” on prospective and current tenants.

Here are questions to answer that will help in the decision as to the degree of “disparate impact” policies may have.

What is the business reason for the policy?

Are there verifiable historical data for it?

An example would be data that show one specific group defaulting more than other tenants as a reason for higher deposits on poor credit scores.

Anecdotal data don’t make the grade.

Speculation doesn’t make the grade.

“Common sense” is useless. It must be figures obtained from a reliable source. What is a reliable source? That may be something for the courts to decide, too. Figure though, that data from the US, state, and local government qualify as credible and reliable, as would data from credit scoring companies.

Can the objective of that policy be accomplished or served using another, less “adverse” policy?

If you have a policy that is at all subject to question as to its “disparate impact” on a protected class, get the data in order. Then call your lawyer and run it by him or her. If he or she agrees, get that opinion in writing.

Your own policies can have an unintended consequence on business simply because of failing to ask the simple question of how someone might possibly, in the tiniest cell of that person’s brain, be offended and construe that policy as having a disparate impact on a protected class even though the policy looks perfectly neutral on its face.

You can break the law without ever knowing you did or intending to.

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Hoarding as a Fair Housing Issue: Beyond Reality TV

By Elizabeth Gray, FHCO Intake Specialist, Fair Housing Council of Oregon

A fire or ambulance crew can’t safely respond to a medical emergency in a single family home because the resident has belongings stacked up to the ceiling and blocking many windows or doors.

A tenant living in an apartment faces eviction when he or she fails to pass a follow-up inspection after several warnings about lease violations related to items that create a tripping hazard, fire danger, or limit access to maintenance staff. The tenant then contacts their case manager in a panic.

These are just two examples of possible complications in housing settings that could impact housing providers.

Hoarding is distinct from simply building a collection, which is usually displayed with pride, or letting a few days of dishes and laundry pile up when life gets busy. A person who has been diagnosed with hoarding has a disability under the Fair Housing Act1. Hoarding has been added to the DSM-5, the latest version of the American Psychiatric Association’s classification and diagnostic tool, and is now recognized as diagnosable condition independent of other mental health conditions.

FHCO had received a few calls about potential hoarding situations by the time an invitation came in the spring of 2013 to participate in a collaborative Multnomah County conversation about the issue. Two graduate social work students serving as interns in the Multnomah County Office of Aging and Disability Services convened various agencies to meet for a “community assessment.” Attendees have included representatives of several nonprofit and for-profit housing providers, Aging and Disability and Adult Protective Services, Legal Aid, Animal Control, and Assessments and Tax. This Hoarding Task Force has continued to meet regularly, researching resources and bringing in experts to assist in coordinating services and developing best practices. The group is now beginning the process of staffing cases and developing a more formal protocol. The good news is that there are new cognitive behavioral therapy models that can be successful in treating hoarding.

Housing Act, these individuals have the right to request a reasonable accommodation (RA) from a housing provider.

This might include providing an agreed upon length of time to bring in a professional cleaner / organizer to help clear pathways, reduce pile heights, clear materials in front of heating vents, etc. More will probably be needed than a single deep clean. There may be several steps to the RA request, prioritizing the most immediate safety needs and then allowing a more gradual timeline for reducing other clutter, in conjunction with a professional organizer or mental health provider.

As with any RA request, housing providers need to evaluate the request and the verification of disability and respond in a timely manner. Housing providers are always well advised to review the legal reasons for denial, consult with a fair housing attorney, document the rationale for their decision, and feel comfortable defending it if a complaint / case follows when making a decision on a RA request. As always, regardless of the request that’s made or what the disability is, if a denial is made, HUD says a conversation should ensue about what would work for the individual with the disability.

Want to learn more? Suggested reading list: • Hoarding basics: www.psychiatry.org/hoardingdisorder -- American Psychiatric Association: “Hoarding Disorder” • “The Hoarding Handbook: A Guide for Human Services Professionals” – Bratiotis, Christina, et. al., New York: Oxford University Press, 2011 • “Task Forces Offer Hoarders a Way to Dig Out” – The New York Times, Jan Hoffman, 5/26/13 • “Obsessive compulsive and related disorders” – American Psychiatric Publishing This article brought to you by the Fair Housing Council; a civil rights organization. All rights reserved © 2015. Write jbecker@FHCO.org to reprint articles or inquire about ongoing content for your own publication.

To learn more… Learn more about fair housing and / or sign up for our free, periodic newsletter at www.FHCO.org.

Qs about this article? ‘Interested in articles for your company or trade association? Contact Jo Becker at jbecker@FHCO.org or 800/424-3247 Ext. 150

Since hoarding disorder is a disability under the Fair

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Making Tenant-Requested Repairs: Can You Refuse? –AAOA When it comes to being a landlord, there are plenty of questions that you might not be sure how to answer – and probably never even thought of – until they come up.

Then you’re left wondering what the right answer is. The more you can learn about every aspect of being a landlord, the better you’ll be able to handle issues that aren’t that common, or that come up suddenly, like tenant-requested repairs. Tenants can always request that something in their unit or on the apartment’s grounds be repaired, but not all repair requests are reasonable.

If you aren’t sure whether you’re going to honor a tenant’s repair request, there are some things to carefully consider.

The first one of those is the law, of course. If a repair requested by a tenant is based on whether the apartment is safe to live in, that repair has to be done. Included are things like heat and running water. Every state (and some municipalities) have their rules about habitability of dwellings. If you’re not sure what’s absolutely required, it’s a good idea to check into the laws and codes before renting apartments to anyone.

Then you’ll know whether something a tenant reports to you for repair is an emergency in the sense that the apartment isn’t habitable until it’s fixed. Those kinds of repairs should never be refused, as they can get you into legal trouble. Just have the problem corrected as quickly as possible, and work with the tenant to make sure they understand that you take the problem seriously and will get it corrected. Problems that don’t affect habitability aren’t as urgent, but that doesn’t mean law-required repairs are the only ones you should be making.

Generally, if something was working when the tenant moved in, and it stops working while the tenant lives there, you should repair it so it works again. That’s just the best way to handle things, if you want to keep your tenants happy. If you have appliances that you don’t want to have to repair, make sure it’s written into the lease that the appliance is a luxury and the responsibility of maintenance, repair, or replacement lies with the tenant.

You may also want to add a clause about deliberate damage or vandalism by a tenant, so you’re not stuck for expensive repairs for something the tenant clearly broke.

Of course, it’s not just the tenant’s apartment where things can break. If you have common areas like barbecue grills, a playground, a fitness center, a pool, or anything else where tenants can gather and do things, you’ll want to make sure www.rhaoregon.org

those areas are in working order. If a tenant lets you know there’s a problem with one of those areas, repairing it is the best choice. If it’s a big repair, though, you may have to close the area down for a few days so it can be fixed. That’s for the safety of all your tenants, and not the same thing as refusing a repair request.

Reprinted with permission of American Apartment Owners Association offers products and services for landlords related to your rental housing investment, including rental forms, tenant debt collection, tenant background checks, insurance and financing. Find out more at www.joinaaoa.org.

The RHAOregon Mission The Rental Housing Alliance Oregon is a group of rental housing owners and managers in the state of Oregon who have joined together for the purposes of: • Providing information to improve the knowledge of rental owners and managers.

• Enhancing the reputation of “landlords” by promoting professional practices.

• Assisting local public officials on various community endeavors relating to public or private housing.

The Update is a monthly publication of Rental Housing Alliance Oregon • 10520 NE Weidler St, • Portland, OR 97220 • Phone 503-254-4723 • Fax 503-254-4821 • www.rhaoregon.org • Hours: Monday through Friday 9am to 5 pm Editorial Staff: Cari Pierce • Graphic Designer Teresa Carlson Publisher: The Rental Housing Alliance Oregon The opinions expressed in this newsletter are those of the authors and do not reflect those of the Board of Directors or the newsletter editor or committee.

All advertising inquiries should be directed to Cari Pierce at 503-254-4723.

Please notify the RHAOregon office of any address changes.

RENTAL ALLIANCE UPDATE September 2015

17

RHA Oregon entors

• Not sure how to handle a tenant issue?

• Do you have a landlord questions?

• Help, what do I do?

Our Members Matter COME JOIN US! MENTORING SESSION

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:RENTAL ALLIANCE UPDATE September 2015

Refreshments Offered Thursday September 27, 2015 from 6:30pm RHA Oregon Conference Annex 10520 NE Weidler Portland OR 97220.

www.rhaoregon.org

PREFERRED VENDORS: . Dual and Affiliate members support the interest of rental housing through their membership in RHA

1031 EXCHANGES / REITS TENANCY IN COMMON

Beutler Exchange Group, LLC P.503-748-1031, P.844-414-1031 Email: toija@beutlerexchangegroup.com www.BeutlerExchangeGroup.com Peregrine Private CapitalCorp P.503-241-4949 5000 Meadows Rd. #230 Lake Oswego, OR 97035 rs@peregrineprivatecapital.com Tryon Equities LLC Michael Templeton 23214 SW Saint Charles Way, Sherwood, OR 97140 P. 503-713-7291 Email: mtempleton@tryonequities.com

ACCOUNTING/BOOKKEEPING Balancing Point, Inc., Sandy Buhite-Landis P.503-659-8803 C.503-504-9466 12500 SE Oatfield Rd Milwaukie 97222 Email: melandsandyl@hotmail.com

Kendall Consulting Accountanting and Business Consultanting 1100 NE 28th Ave., Ste 101 Portland, OR 97232 P.503-206-5660 Email: adam@kcportland.com Portland Tax Co. Full Service Tax and Accounting P. 503-258-0700 F. 503-256-1527

ADVERTISING / MARKETING Rental Housing Journal P.503-221-1260 News for Ppty Managers & Owners www.thelandlordtimes.com

Oregonian Media Group David Sandvig, P.503-221-8417 1500 SW 1st Ave., Ste 500, Portland 97201 Email: dsandvig@oregonian.com www.oregonianlive.com Zillow.Inc Find your next tenant 1301 2nd Ave., Seattle, WA 97101 www.zillow.com

APPLIANCE-RENT -SRVS- LEASE Azuma Leasing BJ Rosow, P.800-707-1188 P.512-236-9000, F.512-239-9009 2905 San Gabriel St. #218 Austin, TX 78705

National Tenant Network Marcia Gohman P.503-635-1118, F.503-635-9392 P.O. Box 21027, Keizer 97303 www.ntnonline.com

G&G Construction Inc. CCB# 162743 P.503-826-9404 Maintenance & Painting Specialists Email: gandgconstruction@me.com

RHA Oregon P.503-254-4723, F.503-254-4821 Fast,affordable tenant screening www.rhaoregon.org

Americlean Inc., Since 1972 We are very good at what we do, Frank Porter, P.503-771-0554 Email: info@iloveamericlean.com www.iloveamericlean.com

TrueSource Screening, LLC David Mustard P.888-546-3588, F.888-546-3588 www.truesourcescreening.com

ASPHALT PAVING

Dura Clean Carpet Cleaning Upholstery, Pet Odor Removal, Flood Service P. 503-914-8785, F. 503-372-9163 www.duracleanllc.com Email: dura-clean@comcast.net

Hal’s Construction, Inc. CCB#34434 Brian King, P.503-656-4999 20666 S HWY 213, Oregon City, OR 97045 www.halsconstruction.com Email: halspave@easystreet.net

O’Meara Carpet Cleaning P.503-538-1983, 503-620-5005 Cleaning, Pet Odor Certified Carpet Services CCB#184070 Mark Sandstrom P.503-313-7963 Cleaning, restretching, repairs & Flood Srvs Email: mpsandstrom@comcast.net

ATTORNEYS

Contract Furnishings Mart-Vancouver Jennifer Evans P.360-896-6150, 800-267-6150 11013 NE 39th St Vancouver 98682 www.cfmfloors.com

Broer & Passannante, P.S. Mark G Passannante, P.503-294-0910 1001 SW Fifth Ave, Ste. 1220 Portland, OR 97204

Contract Furnishings Mart-Portland Roger Harms P.503-230-1250, 800-275-6722 915 SE Sandy Blvd Portland 97214 www.cfmfloors.com

Metro Area Smoke Free Housing Project P.503-718-6145 www.smokefreeoregon.com Bittner & Hahs, P.C. Andy Hahs, P.503-228-5626 4949 SW Meadows Rd #260 Lake Oswego, OR 97035

Jeffrey S. Bennett Jeff Bennett. P.503-255-8795 850 NE 122nd Ave. Portland, 97230 Protecting landlords’ rights in Oregon and Washington for over 25 years Law Offices of Richard Schneider, LLC P.503-241-1215, www.rbsllc.com 2455 NW Marshall St #11 Portland 97210, Business formation - LLCs Scott A. McKeown, P.C. Scott McKeown, P.503-224-1937 8700 SW 26th Ave Ste S. Portland, 97219 Email: scottmckeown@comcast.net

Standard TV & Appliance Joe Mosee & Cathy Mosee P.503-619-0500, C.503-888-6927 3600 SW Hall Blvd, Beaverton 97005

BASEMENT WATERPROOFING

Complete Screening Agency LLC Jacob Turner & Tiffany Webb P.800-827-3130 www.complete-screen.com Email: info@complete-screen.com

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CARPET SALES

ASSOCIATIONS

Murphy Law Group P.C. Always representing ONLY landlords Tim Murphy P.503-550-4894 621 SW Morrison St. Ste 1225 Portland,97204

APPLICANT SCREENING

Certified Carpet Services Cleaning, restretching,repairs and flood service.

P.503-313-7963

Benge Industries Parking Lot Maintenance Service Corey Wilkerson P.503-803-1950 Email: corey@bengeindustries.com

APPLIANCE-SALES ONLY G&C Distributing Company Tony Kavanagh, P.503-288-0221 1205 NE 33rd, Portland 97232

CARPET CLEANING

John’s Waterproofing,

CCB# 15830 Crawlspace Waterproofing P.503-233-0825 Fully Staffed www.johnswaterproofing.com

CARPENTRY & REPAIRS

Eaton General Construction CCB# 154142 P.503-539-0811 Full Service General Contractor www.eatongeneral.com

Contract Furnishings Mart-Hillsboro Rebecca O’Neill P.503-716-4848 4865 NW 235th Ave Hillsboro, OR 97124 www.cfmfloors.com Contract Furnishings Mart-Tigard Jim Plath P.503-542-8900, 800-935-1250 14190 SW 72nd Ave #110 Tigard, OR 97224 www.cfmfloors.com Contract Furnishings Mart-Clackamas Patrick VonPegert P.503-656-5277, 877-656-5232 15140 SE 82nd Dr Clackamas, OR 97015 Email: info@cfmfloors.com Contract Furnishings Mart-Beaverton Garrett Anderson P. 503- 207-5230, 844-214-4220 6050 SW Arctic Dr, Beaverton, OR 97005 Email: garrett.anderson@cfmfloors.com The Floor Store Joe Billarreal, P.503-408-6488 5628 SE Woodstock Blvd Portland, OR 97206 Email: joe@floorstoreportland.com RENTAL ALLIANCE UPDATE September 2015

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PREFERRED VENDORS: Dual and Affiliate members support the interest of rental housing through their membership in RHA

COLLECTION AGENCIES

EVICTIONS

Contract Furnishings Mart - Hillsboro Rebecca O’Neill P.503-716-4848 4865 NW 235th Ave Hillsboro, OR 97124 www.cfmfloors.com

National Credit Systems, Inc. Mary Bass Regional Sales Director P. 1-800-530-2797

Barrister Support Service P.503-246-8934 Evictions, 1st Appearance, Process Serving www.barristersupport.com

Contract Furnishings Mart - Tigard Jim Plath P.503-542-8900, 800-935-1250 14190 SW 72nd Ave #110 Tigard, OR 97224 www.cfmfloors.com

Anderson & Associates Credit Services, LLC P.503-293-5400, F.503-813-2159 P.O. Box 230286, Portland, 97281 Email: andersoncollectionagency@gmail.com

CONCRETE

Action Services Wally Lemke, P.503-244-1226 6400 SE Lake Rd, Portland, 97222 Your eviction & process Service Specialist

Hal’s Construction, Inc. CCB# 34434 Brian King, P.503-656-4999 20666 S HWY 213 Oregon City, OR97045 www.halsconstruction.com

Landlord Solutions P.503-242-2312, F.503-242-1881 P.O. Box 7087, Portland 97007 Online evictions & First Appearance www.landlord-solutions.com

Metro Sidewalk Repair P. 503-875-7900 Concrete Water Proofing, Maintenance & repair and new structure installation

Oregon Legal AssistanceSrvs P.503-954-1009, F.971-266-8372 Evictions, small claims and Process Servicing

DOORS

FINANCIAL SERVICES

Goose Hollow Window Co Inc. CCB# 53631 Mary D. Mann P.503-620-0898 Email: marymann@goosehwc.com Goosehwc.com Energy Trust Trade Ally

American Commercial Mortgage Network Al Williams, P.206-264-1325 1366 91st Ave. NE Clyde Hill WA 98004

DUCTLESS HEATING & COOLING

Banner Bank NMLS 120713 Residential Commercial Investment Financing Matt Schiefer P.360-259-6990 Email: mschiefer@bannerbank.com

Oregon Ductless, Inc. CCB#204219 Aaron McNally P. 503-410-1309 Sales and installation of ductless heat pumps Serving all Portland Metro areas Email: info@oregonductless.com www.oregonductless.com

ELECTRIC

DeKorte Electric, Inc. DDB# 159954 P.503-288-2211 5331 SW Macadam #258-113 Portland, OR 97239 Freeman Electric CB#61648 P.503-803-6859 Call for RHA Member Discount Rental Housing Maint Service CCB# 163427 Gary Indra, P.503-678-2136 Fully Licensed to do it all Email: garyindra@rentalrepairs.com Squires Electric Joe Squires P. 503-252-1609 1001 SE Division St., #1 Portland, OR 97202 www.SquiresElectric.com

ENERGY EFFICIENCY

Energy Trust of Oregon Existing Multi Family 421 SW Oak St., Suite 300 Portland, OR 97204, P. 1-877-510-2130 www.energytrust.org/multifamily

ESTATE PLANNING

Law Offices of Richard Schneider, LLC P.503-241-1215 2455 NW Marshall St #11 Portland, OR 97210 www.rbsllc.com Northwestern Mutual Financial & Retirement Planning Charlene Quaresma P.503-421-5058 www.charlenequaresma.nm.com Email: charlene.quaresma@nm.com

Chase Commercial Term Lending Tom Barbour, P.503-598-3657 Steve Mozinski, P.503-598-3661 Email: steve.mozinski@chase.com Northwestern Mutual Financial & Retirement Planning Charlene Quaresma P.503-421-5058 www.charlenequaresma.nm.com Email: charlene.quaresma@nm.com Vince Kingston Mortgage Loan Officer NMLS #291740 Eagle Home Mortgage P. 971-221-8525 direct Email: vince@vincekingston.com

FIRE/WATER DAMAGE RESTORATION Paul Davis Restoration Serving Greater Pdx, The Coast & Willamette Valley P.888-728-4208, Em.503-822-5539 www.restorationportland.com

FIRE SAFETY

Tualatin Valley Fire & Rescue Eric T. McMullen P.503-612-7000 7401 SW Washo Ct. Ste 101 Tualatin, OR 97062 Email: eric.mcmullen@tvfr.com

FLOOR COVERING

Contract Furnishings Mart - Vancouver Jennifer Evans P.360-896-6150, 800-267-6150 11013 NE 39th St Vancouver 98682 www.cfmfloors.com Contract Furnishings Mart - Portland Roger Harms P.503-230-1250, 800-275-6722 915 SE Sandy Blvd Portland 97214 www.cfmfloors.com

Contract Furnishings Mart - Clackamas Patrick VonPegert P.503-656-5277, 877-656-5232 15140 SE 82nd Dr Clackamas, OR 97015 Email: info@cfmfloors.com Contract Furnishings Mart-Beaverton Garrett Anderson P. 503- 207-5230, 844-214-4220 6050 SW Arctic Dr, Beaverton, OR 97005 Email: garrett.anderson@cfmfloors.com Eaton General Construction CCB# 154142 Eric Eaton P.503-539-0811 All Types of Floor Covering www.eatongeneral.com J & B Hardwood Floors, Inc Jim Cripps, P.503-519-4920 Email: jandbhardwoodfloors@gmail.com Rental Housing Maint Svcs CCB# 163427 Gary Indra P.503-678-2136 Vinyl, VCT, Ceramic, Hardwood The Floor Store Joe BillarrealP.503-408-6488 5628 SE Woodstock Blvd Portland, OR 97206 Email: joe@floorstoreportland.com

FORMS

RHAOregon Attorney drawn, Up-to-date Rental Forms P.503-254-4723 F.503-254-4821 www.rhaoregon.org

GENERAL CONTRACTORS

Uptown Properties CCB# 198205 AJ Shepard P. 360-772-6355 Full Service General Contractor, Licensed & Bonded www.uptownpm.com

HANDYMAN

Bluestone & Hockley Real Estate Services Chuck Hodges, P.503-222-3800 9320 SW Barbur Blvd Ste 300 Portland, OR 97219 Email: main@bluestonehockley.com Certified Services CCB# 184070 Full service repairs and Maintenance Mark Sandstrom P.503-313-7963 Email: mpsandstrom@comcast.net Eaton General Construction CCB# 154142 P.503-539-0811 Full Service General Contractor www.eatongeneral.com

Let the advertiser know that you received their contact information through the Rental Housing Alliance Oregon 20

:RENTAL ALLIANCE UPDATE September 2015

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Dual and Affiliate members support the interest of rental housing through their membership in RHA:. PREFERRED VENDORS

G&G construction Inc. P.503-826-9404 Maintenance & Painting Specialist gandgconstruction@me.com Email:garyindra@rentalrepairs.com Rental Housing Maint. Svcs. CCB# 163427 Gary Indra, P.503-678-2136 Fully Licensed to do it all

HAULING

Junk Away Hauling CCB# 177966 P. 503-517-9027 Licensed bonded insured trash outs Email: jcdoud@msn.com

Robinson Financial Group Rita J. Robinson, P. 503-557-4997 Group & Indiv. Health Insurance State Farm Insurance Paul Toole, P.503-655-2206 6105 W ‘A’ St #B West Linn, 97068 John Sage, Insurance Specialist Stegmann Agency Farmers Insurance Insuring Property Owners for 25 years P.503-667-7971, F.503-666-8110 202 SE 181st Ave #201, Portland, OR 97233 Email: john.lstegmann@farmersagency.com

Midway Heating Co. CCB#24044 P.503-252-4003 12625 SE Sherman St. Portland, OR 97233

Wolter Van Doorninck,CPCU Elliot, Powell, Baden & Baker P.503-227-1771, F.503-274-7644 1521 SW Salmon, Portland, OR 97205 www.epbb.com Email: wvandoorninck@epbb.com

Oregon Ductless, Inc. CCB#204219 Aaron McNally P. 503-410-1309 Sales and installation of ductless heat pumps Serving all Portland Metro areas Email: info@oregonductless.com www.oregonductless.com

Titus & Associates Insurance and Financial Srvs Tim Titus P.971-224-5961 ext. 4820 Our Apartment Owners Insurance Program is unlike the Competition www.titusins.com Email: titus@titusins.com

Pyramid Heating & Cooling CCB#59382 P.503-786-9522 Serving the Portland Metro area Email: info@pyramidheating.com

INVESTMENT SERVICES

HEATING & COOLING

HEATING OIL

Midway Heating Co. CCB# 24044 P.503-252-4003 12625 SE Sherman St. Portland, OR 97233

HEATING OIL TANK

Soil Solutions Environmental Services Tank Locating, Sampling, Decommissioning and DEQ Certified Clean-ups P. 503-234-2118 Email: info@soilsolutions-environmental.com www.soilsolutions-environmental.com

HOUSING AUTHORITIES Housing Authority of Portland Jill Smith, P.503-802-8565 135 SW Ash St. Portland, 97204

INSULATION

Goose Hollow Window Co inc CCB#53631 Mary D. Mann P.503-620-0898 Energy Trust Trade Ally www.goosehwc.com Email: marymann@goosehwc.com

INSURANCE

Rental housing Maint. Svcs. CCB# 163427 Gary Indra, P.503-678-2136 Prof. Interior & Exterior painting Email: garyindra@rentalrepairs.com Richard Hallman Painting CCB# 142467 Rick Hallman P.503-819-1210 Quality Interior Painting Since 1992 Rodda Paint Tim Epperly, P.503-572-8191 Email: tepperly@roddapaint.com

PEST CONTROL

Alpha Ecological Pest Control Alexa Fornes, PDX 800.729.3764 1200 NE 112th Ave Vancouver, 98684 Frost Integrated Pest Mgmt P.503-863-0973 Residential.Commercial.

Multi Family www.frostpestfreezone.com NW Pest Control Bruce Beswick P.503-253-5325 9108 NE Sandy Blvd., Pdx, 97220 www.goodbyebugs.com Email: nwpestcontrol@aol.com

Peregrine Private Capital Corp P.503-241-4949 5000 Meadows Rd, #230 Lake Oswego, OR 97070 Email: rs@peregrineprivatecapital.com

Orkin Pest Control Dan Wolcott Account Manager & Inspector P.503-384-8384 Email: dwolcott@orkin.com

JANITORIAL

Apollo Drain P.503-822-6805 apollo-drain.com facebook.com/apollodrain 24 hour emergency service We gladly quote prices over the phone

JRV Janitorial Services, Inc. Commerical & Residential Services Turn over and House Keeping Service P. 971-344-4449, F. 503-328-6404 Email: JRVJanitorial@gmail.com

LOCK SMITH

Pop-A-Lock of Portland & Vancouver 24/7 Residential, Commercial & Automotive P.503-241-4922, F.503-395-2734 8931 SE Foster Rd., #101 Portland, OR 97266 Email: thomas@pdxpal.com

MASON CONTRACTORS

PLUMBING/DRAIN CLEANING

Liberty Plumbing CCB#176655 Tim Galuza P.503-888-8830 Re-pipe, Repairs, Water Service Remodel Kitchens & Bathrooms MJ’s Plumbing CCB#36338 Michael LeFever, P. 503.261.9155 1045 NE 79th Portland, OR 97213

D&R Masonry Restoration Inc. CCB# 99196 Ray Elkins, P.503-353-1650 8890 SE McLoughlin Blvd, Milwaukie, OR 97222 www.drmasonry.com

ProDrain & Rooter Svcs Inc West 503.533.0430 East 503.239.3750 Drain Cleaning/Plumbing www.prodrainpdx.com

MOLD

Rental Housing Maint. Svcs CCB# 163427 Gary Indra, P.503-678-2136 Fully Licensed to do it all Email: garyindra@rentalrepairs.com

Real Estate Mold Solutions Ed White, P.503-232-6653 Free inspections, Testing and Remediation www.realestatemoldsolutions.com

American Family Insurance Auto/Home/ Life/ Commerical Larry Thompson Agency P.503-924-2200, F.503-924-2202 15573 SE Bangy Rd, Ste 220 Lake Oswego, OR 97035

MOVERS-HOUSE

Emmert Development Co Terry Emmert, P.503-655-9933 11811 SE Hwy 212, Clackamas, OR 97015

Soil Solutions Environmental Services Sewer inspection and repair P. 503-234-2118 Email: info@soilsolutionsenvironmental.com www.soilsolutionsenvironmental.com

Northwestern Mutual Financial & Retirement Planning Charlene Quaresma P.503-421-5058 www.charlenequaresma.nm.com Email: charlene.quaresma@nm.com

PAINT / PAINTING

PRINTING & PROMOTIONAL PRODUCTS

G&G Construction Inc. CCB# 162743 P.503-826-9404 Maintenance & Painting Specialistse Email: gandgconstruction@me.com

Inkberry Print & Promotional Logo’d Promotional Products, Signs & More Pamela Maio, P. 503-706-7711 Email: inkberryprinting@comcast.net www.inkberryprinting.com

Let the advertiser know that you received their contact information through the Rental Housing Alliance Oregon www.rhaoregon.org

RENTAL ALLIANCE UPDATE September 2015

21

PREFERRED VENDORS: Dual and Affiliate members support the interest of rental housing through their membership in RHA Voss Property Management SEAL COATING Richard Voss, P.503-546-7902 Action Management Benge Industries 6110 N Lombard St. PDX, 97203 Wendi Samperi, P.503-710-0732 Parking Lot Maintenance Svcs Corey Wilkerson, P.503-803-1950 RADON The Alpine Group, Inc. Email: corey@bengeindustries.com Soil Solutions Tiffany Laviolette P.503-641-4620 Environmental Services 4750 SW Washington Ave Hal’s Construction Inc. CCB# 34434 Radon Testing and Mitigation Beaverton, OR 97005 Brian King, P.503-656-4999 P. 503-234-2118 www.alpinepdx.com 20666 S HWY 213 Email: info@soilsolutionsenvironmental.com Oregon City, OR 97045 soilsolutionsenvironmental.com Apartment Community Mgmt www.halsconstruction.com 2010 Fairview Ave Email: halspave@easystreet.net REAL ESTATE SALES Fairview, OR 97206 Bluestone & Hockley P.503-766-3365 Seal Coat Specialties, LLC-OR Real Estate Services www.acmportland.com CCB#197991 WA Seal CSL 882m3 Cliff Hockley P.503-222-3800 Asphalt maintenance 9320 SW Barbur Blvd Ste 300 Bluestone & Hockley Real Chuck Jordan Portland, OR 97219 Estate Service P.503-914-9837 Cliff Hockley, P.503-222-3800 Email: sealcoatspecialties@hotmail.com Chris Anderson 9320 SW Barbur Blvd. Ste300 John L. Scott Real Estate Portland, OR 97219 SEWER P. 503-783-2442 Soil Solutions Email: chrisanderson@johnlscott.com Fox Management, Inc. Environmental Services Tressa L Rossi P.503-280-0241 Sewer inspection and repair Denise L. Goding C.503-750-8124 F.503-280-0242 P. 503-234-2118 Keller Williams Realty 2316 NE Glisan St Portland, 97232 Email: info@soilsolutionsenvironmental.com P.503-336-6378 C.503-799-2970 Email: tressa@foxmanagementinc.com www.soilsolutionsenvironmental.com www.denisegoding.com Gateway Property Mgmt SMALL BUSINESS SUPPORT Elizabeth Carpenter CRIS P.503-303-8545 From Here 2 There Principle Broker www.gatewaypdx.com Helping solve business challenges P.503-314-6498, F. 503-882-8680 Property Management Done Right to reach your goals.

Liz@lizcrei.com, www.lizcrei.com Ami Stevens, P.503-407-3663 HSH Property Management Email: astevens@fromhere2there.com HFO Investment Real Estate HONESTY, INTEGRITY, TRANSPARENCY Greg Frick, P.503-241-5541 P. 503-305-7204 or 503-305-7365 STRIPING 1028 SE Water Ave, STE 270, Portland 97214 704 Main St., Ste. 305-5, Oregon City 97045 Benge Industries www.hfore.com www.hshmgmt.com Parking Lot Maintenance Services Corey Wilkerson, P.503-803-1950 Premiere Property Group LLC Lakeside Property Mgmt Co Email: corey@bengeindustries.com Jim Lutz Michelle Wrege,P.503-828-2283 P. 503-750-6388, F. 971-228-8133 Finding Home Owners Qualified Tenants Seal Coat Specialties, LLC-OR www.jimlutzccim.com www.lakesidepmc.com CCB#197991 WA Seal CSL 882m3 Email: contactjimlutz@gmail.com Asphalt maintenance The Garcia Group Micro Property Mgmt.

Chuck Jordan Ron Garcia, P. 503-595-4747 We focus on the small details P. 503-914-9837 5320 SW Macadam Ste 100 P.503-473-3742 Email: sealcoatspecialties@hotmail.com Portland, OR 97239 Email: jeannie@micropropertymgmt.com www.4-homes.com WATERPROOFING / CONCRETE REPAIR D&R Waterproofing, Inc. Prim & Prosperous Property Management RESTORATION/RECONSTRUCTION Ray Elkins, P.503-353-1650 P. 503-635-8926 Eaton General Construction CB# 154142 8890 SE McLoughlin Blvd.

Patricia Turner P.503-539-0811 Milwaukie, OR 97222 Email: turnerfp@yahoo.com Full Service General Contractor www.drmasonry.com www.eatongeneral.com Ron Garcia, Principal Broker WINDOWS / STORM WINDOWS The GARCIA Group P. 503.595.4747 Goose Hollow Window Co Inc CCB# 53631 425 2nd St #230, Lake Oswego, OR 97034 Paul Davis Restoration Mary D. Mann P.503-620-0898 www.GarciaGRP.com Serving Greater Pdx, The Coast & Energy Trust Trade Ally Willamette Valley Email: marymann@goosehwc.com Titus & Associates Insurance & Financial Srvs P.503-427-2671, Em.503-822-5539 goosehwc.com Tim Titus P.971-224-5961 ext. 4820 www.restorationportland.com Our Apartment Owners Insurance Program is unlike Rental Housing Maint Svcs CCB# 163427 the Competition Gary Indra,P.503-678-2136 www.titusins.com Fully Licensed to do it all Email: titus@titusins.com Email: Garyindra@rentalrepairs.com www.roofpdx.com Tryon Equities LLC Michael M Templeton ROOFING Direct Participation Limited Representative Real Estate Roofing Service CCB# 149575 P. 503.997-5264, F. 503.217.7413 Lynne Whitney, P.503-284-5522 Email:mtempleton@tryonequities.com Free Inspections, ReRoof and Repairs.

Uptown Properties www.realestateroofing.com Chris Shepard P.520-204-6727 Let the advertiser know that you received their contact 2830 NW 29th Portland, 97210 www.uptownpm.com information through the Rental Housing Alliance Oregon

PROPERTY MANAGERS

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:RENTAL ALLIANCE UPDATE September 2015

www.rhaoregon.org

Mon-Fri 8am to 5:00pm 1205 NE 33rd l Portland OR 97232 503.281.2100 - p l 503.281.5644 - f

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