5.5 ANCILLARY SERVICES

 at least 1 track from among the rolling stock parking and goods storage areas;  electricity supply;  lighting system of the common areas  access to workers and vehicles

Location of service RFI offers the service at all the facilities where parking is permitted (according to the procedure in paragraph 5.3.4) equipped with an overhead contact line, except for facilities concerned by scheduled maintenance activities or subject to environmental and/or technical limitations. Rights and obligations of the IM and RU The RU interested in this service must ensure that it will comply with the applicable technical and environmental regulations and standards, as provided in the operating procedures notified to the RUs by RFI (Direzione Tecnica, reg. no. DTC\AO011|P\2016|0000985) supplying the requisite documents to RFI. RFI shall then reserve the right to notify to the RU any temporary suspensions or interruptions of the service due to intervening manintenance requirements and/or accidental events (e.g., the interruption of the power supply to the overhead contact line) or the need to verify compliance with the applicable environmental regulations. Formalisation The supply of the service shall be formalised in connection with the conclusion of the infrastructure Access Contract or by integrating the Contract if the service is requested during the relevant working timetable period.

5.4.8 Fast-track

Description of service The service consists in making available an exclusive “fast track” gate for accessing platforms, in addition to the gates already used for ordinary security and ticket controls, with dedicated staff and utilities that are functional to the delivery of the service. This service is only provided at stations with a paid area and gates for platform access, safeguarding the full functionality of the gates for passenger access to platforms. Minimum allocation of the asset for service The service provides for the provision of the following minimum facilities:  dedicated staff for access controls;  preparation of the electrical system  preparation of data transmission connection Procedure and timeline for requesting the service

This service may be requested to RFI – Direzione Commerciale ed Esercizio Rete at any time. The RU shall indicate to and share with the IM, in connection with the request, or 30 days before, in the case any changes are needed during the working timetable period, the types of passengers authorised to use the platform access gates and the procedures for their identification. Requests relating to the time slot after the one in effect, as well as requests made during the time slot must be received in the manner described on the RFI website https://www.rfi.it/it/Offerta/accesso-alla-rete/servizi.html Formalisation The supply of the service shall be formalised in connection with the conclusion of the infrastructure Access Contract or by integrating the Contract if the service is requested during the relevant working timetable period.

5.5 ANCILLARY SERVICES

Having regard to the services in paragraph 5.2.1, letter d), RFI (in the capacity of Service Operator), at the request of the RU, may provide the services, according to the following rules:

5.5.1 Access to the GSM-R telecommunications network for ground-to-train communication services

Description of service This service consists in access to the radio network for voice communications and data transmission, in connection with the train services, maintenance operations, operating management, activities at the freight and passenger stations and terminals, command and control of train services, diagnostic control and supervision of the rolling stock. Location of service The GSM-R network cover is shown in the ePIR portal. Procedure and timeline for requesting the service Requests for the service by the RUs must be made together with the train path requests, in connection with the conclusion of the first access contract, and are preliminary to the circulation of the trains on the national rail infrastructure. Access to the GSM-R infrastructure is tacitly approved for the following access contracts. Rights and obligations of the IM and RU The service shall be regulated by article 6 of the Contract (cf. Annex 1 to Section 2) and by the General Terms and Conditions of Contract of the GSM-R service available in the ePIR portal. Formalisation The service shall be formalised by means of an ad hoc agreement entered into by RFI and the RU.

5.5.2 Provision of additional information

Passenger announcements and notices

Description of service In addition to the information included in the minimum access package (see technical schedule 6 to the DM 43T/2000, as subsequently amended and supplemented), on the RU’s request the IM shall also provide: a) the further information set out in the Loudspeaker Announcement Manual (MAS – Manuale degli annunci sonori); b) information relating to the services provided by the RU. Location of service The service is provided at all the stations and stops managed by RFI. Procedure and timeline for requesting the service The requests in a) above, which require at least 30 days notice, shall be governed by the MAS, the “Procedure for loudspeaker announcements requested by the RU or other parties” and the procedure for “Managing communications in the case of scheduled changes to train services and other special events” – posted on the website of the IM at https://www.rfi.it/it/stazioni/pagine-stazioni/servizi-di-qualita/informazioni-al-pubblico/il-manuale-degli-annuncisonori.html. Any requests made with regard to b) above must be received by RFI at least 5 working days before, at the dedicated email address (SCS.annunci@rfi.it) complete with the following specifications:  the text of the requested announcement (for a maximum of 300 characters, including spaces), based on the semantic rules set out in the MAS;  a list of the facilities at which the announcement must be made;  the frequency of the announcement. After approval of the announcements by RFI, their broadcasting shall be reported at the rates provided in 6.3.4.1. Rights and obligations of the IM and RU

The IM and RU must comply with the rules contained in the MAS. Formalisation The RU, after concluding the access contract, may request RFI to provide the above services in accordance with the procedures referred to herein.

Information services

Description of service On the RU’s request, and with reference to its own train traffic, RFI shall provide, at the terms and conditions set out in 6.3.4.1, further access to the various modules of the information system (PIC WEB) and to the Hazards Database indicated in paragraph 5.2.6, besides the modules included in the following minimum access package:  PIC WEB IF (Scheduling, Real Time, Real Time “Traingraph”, Production Control, Production Control – Client Profile, Reporting, Operational Management Back End modules);  PICWEB – OPE7 Profile;  PICWEB – OPE8 Profile;  PIC ARRIVALS AND DEPARTURES;  RETE BLU. Furthermore, the IM also provides access to the following information systems, at the conditions provided in paragraph 6.3.4.1:

PIC IF Back End – Data publication: supply of all the RU’s train traffic data, in a mode that enables the RU to import and use the data in its own systems. Procedure and timeline for requesting the service The service may be requested at any time via the RFI applications portal at the IM’s website www.rfi.it > Sicurezza e innovazione > Tecnologie > I&C. Rights and obligations of the IM and RU RFI does not accept responsibility for any delays, bad operation, suspension and/or interruption of the supply of the services due to: i) force majeure causes or acts of god; ii) tampering with or interventions on the services or equipment by the RU or other unauthorised third parties; iii) the mistaken use of the services by the RU; iv) the malfunctioning of the connecting equipment, the use of incompatible tools and/or software by the RU. The RU and RFI undertake to keep strictly confidential any data and information acquired in connection with the use of the information systems, except as otherwise provided by the applicable regulations, and to use them solely for the prescribed reasons. Formalisation The RU, after concluding the access contract, may request RFI to provide the above services in accordance with the procedures referred to herein.

5.5.3 Technical inspection of the rolling stock

RFI does not provide technical inspection services for the rolling stock.

5.5.4 Ticketing services in passenger stations

RFI does not provide ticketing services in passenger stations. Regarding the making available of ticket offices/information desks in the passenger stations, reference must be made to par. 5.3.1.1.

5.5.5 Specialised heavy maintenance services

RFI does not provide specialised heavy maintenance services for high-speed trains or other types of trains that require specialised facilities.