ART RESOLUTION NO.130/2019) (updated in July 2020

5.6 GUARANTEE SCHEME OF MINIMUM QUALITY LEVEL FOR THE SERVICES PROVIDED (POINT.4.2 ART RESOLUTION NO.130/2019) (UPDATED IN JULY 2020 AND JANUARY 2021)

The guarantee scheme of minimum quality level for services, according to point n. 4.2 of ART Resolution n. 130/2019, is described in the methodological document available on RFI website. Detailed information on indicators, parameters, objectives and penalties for each service provided are published in Annex 4 of this chapter. As RFI provides only the access service to certain the service facility, such services are not included in the guarantee scheme (except for Passenger Stations), therefore the schemes applies only to the following services:  Passenger Stations;  Clearing of infrastructure with equipped emergency cars  Traction current  Services for exceptional transports;  Marshalling operations for maritime rail links and border stations;  Assistance to passengers with reduced mobility (PRM)  Fast Track  Supply of additional information;  Access to GSM-R telecommunications network.

The objectives yearly laid down, as specified in the Methodological Document, will be published by May of the same year on ePIR portal.