Socialmediaengagement

❏ Brands should acknowledge customer efforts and achievements publicly.

❏ Offer them with rewards or gifts for sharing their reviews or for engagements that enhance brand advocacy.

❏ Solve their concerns and doubts and encourage them thoroughly with live product launches and exclusive Q&A sessions.

09 Customersatisfactionmetrics

❏ Brands should constantly monitor customer engagement levels on all channels and implement strategies to improve it.

❏ Customer satisfaction surveys should be conducted to monitor their responses.

❏ Connect loyalty dashboard with brand’s website traffic and customer activity to monitor customer engagement.

❏ Brands should engage their customers based on their interests.

❏ Constantly run surveys and collect feedbacks from customers so that brands can improve their strategy.

❏ Encourage community participation of customers by rewarding them with points or rewards.