Eldercare Select Pilot Project

elDeRCaRe seleCT PIloT PRojeCT: feedback Requested

Submitted by Johnson Inc.

Eldercare Select services are available to all RTAM Extended Health Care (EHC) Plan members, and their extended families, on a limited time Johnson-sponsored pilot project basis until April 1, 2015. This is the last chance to promote Eldercare in KIT before the end of the pilot project. Your feedback during the pilot project will be requested and is important in determining whether the service should be continued, either as part of EHC, with over 330 members, or to some or all of 9,000 RTAM members. Please call Johnson with questions or feedback on the project at 1.877.989.2600 (toll-free).

Services are available in Manitoba and across Canada. To raise awareness of the pilot project, RTAM hosted an information session to interested members on September 17, 2014 in Winnipeg. Jason Hutton, the presenter from First Health Care gave the following testimonial called “Henry’s Story” on how Eldercare Select personal care services helped a client in Ontario through a challenging caregiving situation. Call toll free 1.888.327.1500 to speak to an Eldercare Select Care Specialist.

Henry’s Story

Submitted by Jason Hutton, First Health Care Henry had been married to Barbara for 56 years and they had lived an amazing life together; but life had recently thrown them a curve ball. Barbara had managed through several health challenges throughout their marriage; she had survived several fights with cancer, she had to manage diabetes and she was living through the early stages of Alzheimer’s disease. Henry had always been there to care for Barbara, and had been her primary caregiver for some time, and he cared for her deeply, “She is my girl, she always will be, I would not trade her for anybody in the world.” Things had recently gotten much more complicated for Henry. Barbara’s condition had been progressively getting worse and Henry was struggling to continue to provide the care Barbara needed. Complicating things further, Henry had also been diagnosed with a health condition that would require care for him-self. Henry was not sure what his options were or where to turn next? He had a lot of questions with few answers. His insurance provider suggested he call Eldercare Select for help, a Nurse led caregiver support program he had access to through his Extended Health Care plan.

Henry spoke to a Nurse Care Specialist who collected a detailed history of his caregiving challenges and identified what supports were available that could help both Henry and his wife Barbara, both now and in the future. The Nurse Care Specialist put together a customized Map of Care Report that listed out all of the options available for Henry and Barbara. The report contained critical information that would help Henry and Barbara through their unique situation. When speaking of the report, Henry says “The Elder-

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