Our Approach and Definitions Throughout this document, we will reference the following terminology as it illustrates the values that are foundational to our approach:
TRAUMA-INFORMED An approach to care that accounts for the impact of trauma in all aspects of service delivery; recognizes trauma’s effects on clients and service providers; responds by integrating this knowledge into program and policy design; and prevents re-traumatization at all levels of the organization.
CULTURALLY-SENSITIVE SERVICES Culturally-sensitive services stem from an understanding of and respect for the existence of cultural differences and similarities and their impact on the values and behavior of both clients and service providers.
LINGUISTICALLY-SENSITIVE SERVICES Linguistically-sensitive services provide care that caters to the native languages of clients via verbal and document translation and access to staff of diverse linguistic backgrounds.
SURVIVOR-CENTERED An organizational culture which prioritizes the rights, needs and wellbeing of the survivor above all else. Survivors’ perspectives are welcomed and valued in the development, delivery, and evaluation of services.
STRENGTH-BASED This empowering perspective focuses on a client’s strengths more than her weaknesses; emphasizes her resources instead of her deficits; recognizes her skills and abilities instead of what she does not know; and leads with a focus on her capacity to grow and heal.
SURVIVOR vs. victim: Why it matters Throughout this report, we reference the women we serve as ‘survivors’. The women we serve have survived unimaginable challenges and made the often difficult choice to rebuild their lives. They are, in every sense of the word, survivors. When we use the term ‘victim’, we are referring to women who are still being trafficked or exploited and who have not yet been identified as trafficked.
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