HIGHLIGHTS
OMA Emirates gains ISO 9001:2008 Quality Management Certification OMA Emirates, a provider of technology solutions for the payment industry, has announced Niranj Sangal, that it OMA Emirates achieved the ISO 9001: 2008 Quality Management System across the organisation. According to the company, the achievement reiterates its commitment to provide internationally recognised quality and high customer service levels. The independent evaluation was undertaken by Worldwide Quality Assurance (WQA) and has standardised the company’s organisational policies, process flow, Service Level Agreements (SLAs) and Standard Operating Procedures (SOPs). OMA Emirates highlighted that the certification will enable them to raise customer confidence and empower them with higher efficiency and output. “Customer satisfaction and solution excellence have been our on-going priority. The ISO 9001:2008 certification further demonstrates our continued efforts to deliver and maintain stringent quality standards and we are already witnessing a higher customer satisfaction index. We are confident that the Quality Management System coupled with a deeper focus on skills enhancement will boost response to customer requirements and will subsequently have a positive impact on our business growth. I am extremely proud of our team for their all their efforts and dedication in maintaining customer expectations,” said Niranj Sangal, Group CEO, OMA Emirates Group.
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ASGC partners with Finesse for BI solution deployment
Sunil Paul, Finesse, and Mariam Azmy, ASGC
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SGC partnered with Finesse to enhance their ability to drive greater value from their information using BI and Analytics solution. Finesse has implemented Qlik, a business intelligence solution which uses visualisation to depict performance across processes and departments. The SI has successfully developed the solution using QlikSense and has gone live with the automation of the existing manual consolidation of KPIs for
performance of projects thus minimising the dependency on manual excel based processes. Maged El Hawary, Projects Control Director, ASGC, said, “ASGC was in need of having a simple; yet detailed; dashboard that highlights certain business aspects that are of interest to different Stakeholders. Finesse has delivered on their promise of delivering a dashboard that was tailored to our needs through the utilisation of Qliksense. Throughout the project implementation period, Finesse has demonstrated great commitment to the project along with great flexibility and innovation in the utilisation of the available data on our systems to drive the desired output and present it all in one customised dashboard. Such results shall help in amending the way we collect and present data and would be of high benefit to view certain performance indicators in an easy, customised and user-friendly interface.”
Alibaba Cloud names new partners to AliLaunch programme Alibaba Cloud, the cloud computing arm of Alibaba Group, has announced 12 new technology partners to the AliLaunch programme. The addition of the new partners will bring a diverse range of technology solutions and products to companies across various industries, and drive new opportunities within the global cloud computing ecosystem. The AliLaunch programme serves as an integrated platform for enterprises on Alibaba Cloud to easily deploy software or services and gain convenient access to various technology partners worldwide. According to the company, partners can leverage a variety of value-added offerings such as joint ventures, marketplace partnerships, wholesaling to capitalise on Alibaba Cloud’s network of 2.3 million customers worldwide. “With the recent introduction of the AliLaunch programme in August, we have continued our commitment to build a robust global cloud computing ecosystem which helps
NOVEMBER 2016 // Reseller Middle East // www.resellerme.com
connect developers and partners from different countries on a unified platform. With more technology partners added to the programme, we look forward to enabling businesses to access an extensive suite of software solutions, and to fostering deeper collaborations between technology partners and our rapidly growing market of international customers,” said Sicheng YU, Vice President of Alibaba Group and General Manager, Alibaba Cloud Global. Together with 11 existing technology partners listed on AliLaunch, the programme have 23 technology partners from the United States, Europe, Japan and Thailand. The new Global Technology Partners participating in Alibaba Cloud’s marketplaces cover a diversified mix of software products and solutions in different categories. Among the programme’s new partners are: CHEF, GTCOM, TeamViewer, Teridion, NinjaMSP, Axiom IO, BanyanOps, NS1, Cassiopae, Strikingly, OnCam, and Datometry.