Research Medical Center June CARE Newsletter

Page 1

CARE

R e se a r c h M e d ic a l C e n t e r • A P u b l ic at io n f o r s ta f f, p h ysic ia n s a n d c u st om e r s • J UNE 2 0 1 4

Compassion. Attitude. ResPect. Excellence.

In this issue: Page 2: New Leadership Page 5: We CARE Team Spotlight: Continuum of Care Pages 6-7: Employee Awards

Dear Research Medical Center Family, May was a very productive month for our facilities and now summer is almost here. It’s clear to me that we know how to make great things happen, and these accomplishments are driven by committed physicians, dedicated staff and selective patients. We are very focused on delivering high quality care that pleases our patients and their families. We reached new highs in patient engagement this month. Congratulations!

Pages 12-15: Research Medical Center Events

One of my greatest pleasures as the CEO here has been talking with employees, physicians, volunteers and patients. Over 900 individuals have attended our Town Hall meetings in the past three months. I love to hear your ideas and your concerns so we can plan and prioritize. The Employee Engagement Survey will help us too. Thank you for coming out and sharing, and thank you for taking the survey! We’ll share the survey results and related action plans this summer.

editor:

Corrine Everson VP, Marketing/PR (816) 276-9293

corrine.everson@hcamidwest.com

WRITER/LAYOUT:

Stacie Madigan Specialist Marketing/PR (816) 276-9475 stacie.madigan@hcamidwest.com

facebook.com/researchmedicalcenter

@ResearchMed

Balancing our focus on quality, patient experience, and growth is a great opportunity as we implement strategies that will make us even better. Attracting and retaining talented employees and leaders is also a top focus for me. I’m proud to introduce a few new leaders on page 2. Several other key leadership positions will soon be filled. And to those of you who remain dedicated here year after year, thank you. We need you. When our people shine, we also attract patients seeking top-notch care. We are competing with other outstanding facilities for talent and patients. Let’s not settle for anything less than the best! You have all helped me get reacquainted here - it’s hard to believe I was away for two years at Lee’s Summit Medical Center. One of the attributes that makes me so proud, and where we have an amazing opportunity to tell our story here is the depth and breadth of our services. We have experts delivering nearly every health care specialty a patient could need. I’m thrilled when happy patients tell me their interactions with us were “always” great. This happens when we always focus attention to every detail. Thank you for your compassion and dedication! Sincerely,

Jackie DeSouza President and CEO


Research Medical Center Announces New Leadership

John Kistler

Eric Becker, FACHE, assumed responsibility as Chief Operating Officer in May. Becker earned his Bachelor of Business Administration at Roanoke College in Salem, Virginia, and earned his Master of Health Care Administration at Virginia Commonwealth University, Medical College of Virginia Campus in Richmond, Virginia. Eric will have direct responsibility for Research Medical Center pharmacy, laboratory, imaging, food service, plant operations, pastoral care, cancer services, rehabilitation services, transplant institute, and the Research Brookside campus.

Corrine Everson joined our team recently as Vice President of Marketing. She is working to build more positive awareness of the great people and programs we offer at Research Medical Center. When more patients know about the outstanding care we provide, more will select us for their care. This helps us grow and be able to add even more programs and services.

Ryan Hallenbeck joined the Research Medical Team team las Director of Oncology services. He has over eight years of experience in cancer care leadership with Shawnee Mission Medical Center and University of Kansas Cancer Center. He has a proven track record for developing staff and supporting teams to provide innovative and compassionate cancer care to patients.

Top In Patient Satisfaction, Again Women’s Services earned the 4th Quarter Patient Satisfaction Award for the second quarter in a row! This award is earned by receiving the highest score on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey; taken by patients. The intent of the HCAHPS survey is to provide a standardized survey instrument and data collection methodology for measuring patients’ perspectives on hospital care. The HCAHPS survey contains 21 patient perspectives on care and patient rating items that encompass nine key topics: communication with doctors, communication with nurses, responsiveness of hospital staff, pain management, communication about medicines, discharge information, cleanliness of the hospital environment, quietness of the hospital environment, and transition of care.

2

R e se a r c h M e d ic a l C e n t e r • A P u b l ic at io n f o r s ta f f, p h ysic ia n s a n d c u s t om e r s • J UNE 2 0 1 4

11


Nicholas Comninellis, MD, MPH, received the 2014 Gabriel Smilkstein Award Nicholas Comninellis, MD, MPH, received the 2014 Gabriel Smilkstein Award for Outstanding Contributions to the Growth and Development of Family Medicine Education Throughout the World given by the Group on Global Health of the Society of Teachers of Family Medicine. He received this award at the Society of Teachers of Family Medicine’s Annual Meeting on May 5, 2014. This award is named in honor of Dr Smilkstein, who was very active in the promotion of family medicine education world-wide. Dr. Comninellis was nominated by Stephen C. Salanski, MD, for his work as President and Founder of the Institute for International Medicine (INMED). Dr. Comninellis’ career certainly exemplifies the intent for the award – “to recognize achievements in and contributions to the development of Family Medicine education outside the United States and Canada over the course of the awardee’s career.” He has demonstrated this both in his own personal service in the medical mission field, as well as in the ongoing educational opportunities he has established through INMED. Visit researchmedicalcenter.com/about/newsroom/ to learn more. Provided by Stephen C. Salanski, MD, Program Director, Research Family Medicine Residency Program

The 2014 HCA Innovators Award Great products, services and companies often begin with a single idea. HCA was created through the vision of our founders, Dr. Thomas F. Frist, Sr., Jack Massey and Dr. Thomas F. “Tommy” Frist, Jr. More than forty-five years later, our company continues to innovate how health care system are run and our patients are cared for, in large part, with ideas coming directly from our employees. The HCA Innovators Award, named in honor of Dr. Tommy Frist, Jr., continues the tradition of recognizing innovative thinkers. Employees throughout the organization have submitted thousands of ideas through the HCA Innovators web site at www.HCAInnovators.com. Research Medical Center is forming its judging team and local ideas will be considered in the categories of Service Excellence, Quality and Safety, and Financial Impact. Facility winners are awarded $1,000 and their ideas are promoted to their division for the next round of judging where winners are awarded $2,500. Later this fall, divisions will select their winners and advance them to corporate for the final round of judging where the top prize is $10,000, plus the coveted Tommy Award. All full time employees are eligible to enter ideas at www.HCAInnovators.com. Enter your innovative idea now. Local judging will be completed by the end of July.

R e se a r c h M e d ic a l C e n t e r • k e e p i n g you i n f o rm e d w i t h t h e l at e s t n ews • J UNE 2 0 1 4

3


Research Medical Center Brookside Campus TRAUMA SERVICES AND THE BROOKSIDE ED WORK TOGETHER TO STRENGTHEN COMMUNITY TIES Jamie Robinson, MSN, RN, CEN, Trauma Program Manager for Research Medical Center, and Hilary Kramer, RN, BSN, Research Medical Center Brookside ED Manager, recently took fun in the sun to a new level. Both were recently invited to participate as first aid nurses for a local school’s Field and Fun Day on May 21, 2014. Border Star Montessori School sets in the heart of Brookside and within minutes of both the Research Medical Center Brookside Campus and Research Medical Center Main Campus. Jamie and Hilary both have strong belief that community comes first and spend countless hours planning and volunteering at local events throughout the Kansas City area, helping spread the word of services and quality care available to Kansas City communities provided by both Research Medical Center and the Research Medical Center Brookside Campus. After several band aids, lots of untied shoelaces, and a surprise visit from a local fire company for some water fun, the Field and Fun Day was a success and both ladies cannot wait to volunteer next year and continue to build relationships within the community. Provided by Hilary Kramer, RN, BSN, ED Manager, RMC Brookside Campus

Research Medical Center Awarded Fit-Friendly Company American Heart Association recognized Research Medical Center for the 6th year in a row. The American Heart Association recognizes employers who go above and beyond when it comes to their employees’ health, rewarding companies for their progressive leadership and highlight their concern for their staff. In order to qualify for this honor, Reserach Medical Center met various criteria, including: 1. A ½ mile outdoor walking trail 2. Indoor walking trails (maps are located on the Intranet, by clicking on the Healthy Habits box): - B-Level – 1/5 mile - A-Level – ½ mile - 1st Floor – ¼ mile - 2nd Floor – 1/9 mile 3. HCA-funded wellness projects like the complementary “Fit-bits” that are given to employees who need to monitor their weight more closely 4. Healthy choices in the cafeteria, with nutrition information posted by entrees 5. The Wellness Gardens 6. Annual Health Assessments 7. An on-site Fitness Center on the Meyer Blvd Campus and a discount at the Brookside Fitness Center 8. Articles on health and nutrition in the CARE Newsletter

4

R e se a r c h M e d ic a l C e n t e r • A P u b l ic at io n f o r s ta f f, p h ysic ia n s a n d c u s t om e r s • J UNE 2 0 1 4


WE CARE CONTINUUM OF CARE DEPARTMENT -- CASE MANAGEMENT The Case Management department at Research Medical Center is made up of Social Workers and Registered Nurses with a diverse background of experience. This diversity allows our team to be able to share knowledge, experience and resources to assist our patients through the “healthcare maze.” Our Case Management department is comprised of three teams: discharge planners, utilization review and utilization management. Together these teams work to assure patients receive information regarding insurance benefits, cost, available resources and treatment alternatives including the option of no treatment. The end goal is to offer viable solutions as the patient or patient’s caregiver make determinations about their treatment plan. Case Managers, in collaboration with members of the healthcare team, work to assist patients and/or patient caregivers in the development of a safe and effective transition plan. In order to facilitate this transition along the continuum of care and achieve optimal solutions for our patients at discharge, members of the department must maintain current knowledge of healthcare economics, trends, reimbursement and resources. As we work collaboratively with the healthcare team within the hospital and the community our goal is to assist in maintaining access to quality care and the appropriate utilization of resources. It is difficult to say which of the CARE Behaviors Case Management exemplifies. Depending on the case may depend on the behavior which stands out: • Compassion per Gretchen Gosch, MSW, is exemplified “with each and every patient and their loved one, whether it be their family or friend.” For example, the patient whose life has completely changed in an instant. Helping them and possibly the new caregiver understand what the future will hold and the options available. • Attitude - positive no matter the stress of the situation. Per Lynda Ketchum, MSW, and Myra Vaughan, RN, “listening to the patient/caregiver” is important. For instance, listening to the patient and family and adjusting the discharge plan possibly for the third time in the same day. (Home to nursing home to hospice.) • Respect for the diversity of the population we serve. Always working to provide the best solutions possible for the situation and resources available. • Excellence as we advocate for the services to meet the patient’s healthcare needs with emphasis on quality and cost effective outcomes. Provided by Susan Wade RN, MSN, ACM

Research Psychiatric Center Staff Awarded Degrees or Certifications Congratulations to the many dedicated Research Psychiatric Center staff who are being awarded new hard-won degrees or certifications - improving themselves and their skills to better serve those who seek our help. We’re proud of you all! • • • • • • • •

10

Justina Trumbo received her Master’s in Counseling. Tamera Bankston received her Master’s in Therapy and Counseling. Tiffany Greer received her Masters of Science in Nursing (focus on Nursing Administration). Ashley Newman, a recent Associate Degree in Nursing graduate. Myra Caston, a recent Bachelor of Science in Nursing graduate. Ruth Monson, a recent Bachelor of Science in Nursing graduate. Teresa Owens (T.O.) received her certification as a Certified Mental Health Technician. Linda Silva received her Executive Master of Business Administration. R e se a r c h M e d ic a l C e n t e r • k e e p i n g you i n f o rm e d w i t h t h e l at e s t n ews • J UNE 2 0 1 4

5


Annual Award Winners Nurses Leading The Way To Excellence

The P.E.E.R. Recognition Program was designed by the Research Medical Center nursing councils to identify and honor superior nurses, PCTs, and unit secretaries who exemplify the “CARE” values of compassion, attitude, respect, and excellence. These awards are presented annually and the winners are selected by their co-workers and peers. These honors include a monetary award for continuing education in nursing to the RNs who win for their achievements in nursing at Research Medical Center. Novice of the Year: Valerie Kuntz, RN, BSN - 4 East, Oncology Compassion: Val continuously is recognized by her patients during rounds for providing exceptional care and taking the time to listen to her patients’ needs. Attitude: She always arrives to work with a great attitude, comes prepared, and willing to work. With a smile always on her face, she takes difficult patient loads as a challenge and you will never hear her complain. Respect: She is open to areas of improvement from her more experienced peers and is willing to help customers/patients with an open attitude. Excellence: She is always willing to help her co-workers; making sure that everything is in line for the day shift and will stay to help if needed. From day one she has been able to see the big picture and critically think.

Preceptor of the Year: Deena Roedel, RN, BSN - Float Pool Deena has precepted several GN’s and new RNs to the hospital for the float pool. She leads by example and mentors each and everyone to success. Deena becomes their mentor after orientation. Deena is very willing to go the extra mile. Her and the other float pool lead RN have arranged off-site dinners for any new Float Pool RN’s ot offer extra support.

Unit Secretary of the Year: Carmen McReynolds, Unit Secretary - 3 North, Med/Surg I have had the pleasure of working alongside Carmen for 4 years and have learned so much. I have had the opportunity to observe Carmen’s professional skills as well as interpersonal style. She is consistently pleasant and takes on assignments with enthusiasm and dedication. Carmen works well under pressure and always delivers. She is great at multitasking and has superior organizational skills. I don’t say thank you often enough but Carmen, I do appreciate all your hard work. Thanks! L.B.

PCT of the Year: Sara Ohlman, PCT/Cardiac Monitor Technician - 4 West, Pulmonary Telemetry Sara always comes to work with her smile. No matter how busy the unit is she is ready to lend a hand. She does more than she is asked and goes the extra mile for patients as well as co-workers. She cares about everyone and considers their feelings as she goes about her day. Her attitude is exceptional, she handles stressful situations with ease and is a joy to work with. She seeks out opportunities for growth and never dodges responsibility. She is definitely an asset to the unit. We could not do it without her.

P.E.E.R. of the Year: Olwyn Ross, RN, WOCN - Clinical Excellence Olwyn exemplifies professionalism and grace in everything she does. She constantly strives to provide the best possible care to all patients, this includes educating and supporting staff, students, and physicians in their care of patients. Olwyn goes above and beyond to provide for her patients and staff. She is continually advocating for staff and nurses and speaks up on their behalf. In addition to caring for wound and ostomy patients, Olwyn provides education for Research Medical Center staff and students. She also represents Research Medical Center on various hospital, division, and national councils.

6

R e se a r c h M e d ic a l C e n t e r • A P u b l ic at io n f o r s ta f f, p h ysic ia n s a n d c u s t om e r s • J UNE 2 0 1 4

11


Annual Award Winners, continued Nurses Leading The Way To Excellence

Veteran of the Year: Cheryl Edwards, RN, BSN, CCRN - Clinical Excellence Cheryl exemplifies all of the CARE values in her role as the critical care educator. She is compassionate toward staff needs, as well as patients and families, and is the first one to speak up on their behalf. She consistently goes above and beyond to provide quality education and to make sure that our staff have the information and knowledge they need to provide the best care for our patients. Cheryl is actively involved in numerous councils and committees both within the hospital and in our community including, but not limited to: Practice Council, Organ Donor Council, Medication Management, Education Council, Professional Development Council, the Association of Critical Care Nurses and the Critical Care Consortium. She has always been, and continues to be loyal to Research Medical Center and strives to promote our facility whenever possible. Even though Cheryl is now away from the bedside, patients and families continue to be her top priority. She affects their lives on a regular basis.

Quality Champion: Sara deLautour, RN, BSN - Trauma Services Sara is an incredible asset to Research Medical Center. She genuinely cares about the patients and works hard to practice nursing in a method that is efficient and best for the patient. She works in her new role as a process improvement coordinator for Trauma Servies. She has been very involved in forming a culture of best practice by helping introduce Just Culture into Research Medical Center. Sara has shown great commitment to Research Medical Center and we are proud to have her as our peer and Quality Champion.

2013 Employee of the Year Jill Romero, Lead Cardiac Sonographer, Echochardiogram Jill is well respected by her managers and peers. They see her as a person who always goes above and beyond the expectations of her job. She is thoughtful, helpful, and works to create a team environment. Jill is a dependable problem solver, always willing to answer questions. She quickly engages with patients and makes them feel both welcome and cared for. “Jill is Compassionate – calls patients by name, focuses on what is best for the patient. She continually displays a positive ‘we can get this done’ Attitude and keeps her team pumped up and ready for the task. She is Respectful – patient privacy and patient rights are always on her mind. She strives for Excellence in her patient care as well as expecting it from others.” – Mary Warner, RN, Nurse Manager

Research Psychiatric Center’s Employee of the Month Congratulations to Leroy Schuettenberg, Research Psychiatric Center’s April Employee of the Month

Despite his outward appearance of being ‘all business,’ Leroy displays a level of compassion for those we serve throughout his daily work. His efforts help to ensure that our patients experience a truly safe and sound environment in which to receive treatment. Leroy has recently stepped up his game, going above and beyond to make sure that not only is our aging physical plant well maintained, but that potential plant issues are dealt with proactively prior to becoming more of a significant headache for the Plant Operations team. Leroy is truly an asset to the organization. R e se a r c h M e d ic a l C e n t e r • k e e p i n g you i n f o rm e d w i t h t h e l at e st n ews • J UNE 2 0 1 4

7


CANCER CORNER

Breast Navigator’s Make a Difference in Someone’s Life Some days I refer to myself as a human GPS. As a registered nurse and breast navigator with specialized training in breast health and breast cancer, I am able to offer my patients the one-on-one time they need during the extremely stressful time of diagnosis and treatment. It’s a privilege, as a point of contact and patient advocate, to help ensure my patients receive quality care with the least amount of delay from an abnormal finding to start of care and through survivorship. Breast navigation has become an important part of a woman’s breast cancer journey and for very good reason. Barriers to patient care can surface at any time requiring immediate attention. Patient needs vary—from lodging and transportation needs to translator services and psychosocial support. In addition, referrals may be needed to community agencies such as the American Cancer Society, Cancer Action and Gilda’s Club Kansas City, among others. If a lump or abnormality is detected through breast self-exam, by a medical professional or at the time of a woman’s mammogram, the nurse navigator is the link. Abnormal mammograms with a BI-RAD of 4 or 5 result are sent to me daily. The patient’s physician is notified of the abnormal findings and recommendations. An order is obtained for a biopsy. Contact is made with the patient. Individualized, specific screening, education and instructions are discussed with the patient regarding her plan of care. The biopsy is scheduled. On the day of the biopsy, I meet the patient and follow up with a phone call the next day. Pathology results are relayed to the physician as soon as it becomes available. Patients can be referred to breast navigators at any point during their care where extra time and attention is required. I call this the point of entry. Any healthcare provider can refer a patient for breast navigation. If pathology is malignant, the nurse navigator—under the direction of the physician—coordinates the referrals to specialists that may include a medical oncologist, radiation oncologist, surgeon, certified genetic counselor, plastic surgeon and in some cases, a lymphedema specialist. The burden of scheduling these visits is removed from the patient and her family—which is priceless. At Midwest Cancer Care, which is part of HCA Midwest Health System, we recognize the need for high-risk breast cancer screening. Patients now complete a brief questionnaire regarding their breast risk factors. If the patient is at high risk and wants to proceed with screening, an appointment is made to see a medical oncologist and genetic counselor. Oncology Breast Navigators at Midwest Cancer Care provide a vital role in coordination of the multidisciplinary, breast tumor board conference comprised of medical oncologists, radiation oncologists, plastic surgeons, pathologist, radiologist, certified genetic counselor, nurse practitioner, nurse navigator and lymphedema specialist. Shared decision-making allows the patient, when possible, to make informed choices in the treatment of her breast cancer and breast cancer treatment. Midwest Cancer Care recognizes and supports the need for oncology breast nurse navigators. Breast navigation is provided at all HCA Midwest Health System hospitals in the Kansas City metropolitan area: Research Medical Center, Menorah Medical Center, Belton Regional Medical Center, Overland Park Regional Medical Center, Lee’s Summit Medical Center and Centerpoint Medical Center. Oncology breast navigation allows me to work with a dedicated group of physicians, and fantastic patients and gives the feeling at the end of the day that I made a difference in someone’s life. To me, that is priceless. by Carolyn Tessler, RN, OCN | Reprinted courtesy of KC Nursing News

Research Medical Center Opens Online Portal to Patients Patients can view medical information from any internet access point Patient Portal is a secure online reflection of data from Research Medical Center’s electronic health records and is only accessible by the patient or someone the patient authorizes as a user. Patients can also download and print this information so it is readily available for scheduled appointments, referral visits, or when supporting a loved one’s care. Patients can now view their allergies, conditions, discharge summaries, hospital visit histories, lab results, medications, medication instructions, radiology reports, and upcoming appointments from any internet access point. To create a Patient Portal account, visit the hospital website at ResearchMedicalCenter.com/patientportal.

8

R e se a r c h M e d ic a l C e n t e r • A P u b l ic at io n f o r s ta f f, p h ysic ia n s a n d c u s t om e r s • J UNE 2 0 1 4


Healthy Habits Update Superfood for June – Watermelon! As we move into summer, it is important to stay hydrated with healthful foods and beverages. Watermelon is an excellent example of a hydrating fruit. With it’s 90% water content, watermelon is a refreshing option to keep available throughout the summer. Although it may seem limited in nutritional value, watermelon is actually packed with antioxidants like lycopene, which help ward off heart disease and some cancers as well as keep your skin looking vibrant! The seeds are also an excellent source of protein and fiber. This June, keep cool with a refreshing slice of watermelon or make a fun melon and berry smoothie to quench your thirst. Be sure to check out the Seasonal Table in the cafeteria for other ways to incorporate watermelon into your summer menus!

Mind over Melon More than just water, this bright and juicy melon offers vitamins, fiber and antioxidants.

Provided by Stephany Moore, RD, LD, Clinical Dietitian

U pc o m i n g

Events

June 5: Summer Community Blood Center Blood Drive, Research Medical Center Cafeteria - Meeting Rooms 1 & 2, 8:00am - 1:00pm June 10: Annual Competency Fair, Research Medical Center Brookside Campus Curry Education Center (Home Base), 7:30am - 2:00pm June 13: RoadWise, Research Medical Center, 9:00am - 2:30pm July 1: Heart Healthy Fair, Brookside Campus, 4:00pm - 7:00 pm

Clinical Excellence Update 12-Lead EKG Class July 1st at 0800-1230 Classrooms L & M 3.5 CEs Email Cheryl.Edwards@HCAmidwest.com to register. HIPAA & De-Escalation Class For Unit Secretaries, Patient Care Technicians, and Staff, this is what you need to know about privacy and de-escalation. Speakers are Liz Tremain (Ethics & Compliance Officer, Facility Privacy Official) and Cari Allen, RN, MSN (RPC Nurse Educator, Infection Control, and Employee Health). Don’t miss out! July 9th at 0730-0945 Classrooms J & K 2.0 RMC CEs

July 9: HIPAA & De-Escalation Class, Classrooms J & K, 7:30am - 9:45am July 12: Lead EKG Class, Classrooms L & M, 8:00am - 12:30pm August 18: 25th Annual Research Medical Center Golf Classic, Milburn Country Club, 12:30pm

Email micah.horton@hcamidwest.com to register. Annual Competency Fair If you missed out this past April, it is mandatory for all nursing, radiology, respiratory, and transport staff hired before December 31st, 2013 to attend one of the following dates: • June 10th • September 17th

R e se a r c h M e d ic a l C e n t e r • k e e p i n g you i n f o rm e d w i t h t h e l at e st n ews • J UNE 2 0 1 4

9


Protect It. Report It. As an HCA employee, you are required to protect sensitive data and report information security incidents promptly. Incidents need to be reported promptly so appropriate personnel can respond in a timely manner and report risks to the enterprise. By immediately reporting information privacy or security incidents through one of the options below, you can help protect our patients, our people and our business. What is a “security incident”? The official HCA definition of a security incident is “an event or occurrence that causes harm or threatens to cause harm to an information system. The event leading to an incident can have many sources, such as a malicious action, loss or theft of data, an accident, negligence, a system failure, or a natural disaster.” Potential Information Privacy or Security Incidents • Stolen or lost computer, laptop, mobile phone, CD, PDA, memory stick, thumb drive, etc. • Leaving a workstation without logging off the active session that may have led to unauthorized access, modification, or destruction to information or the computer system • Opening a “PHISHY” email or clicking a “PHISHY” link • Accessing, using, or disclosing PHI without a legitimate business/clinical need to do so • Sending a Social Security number (SSN) or credit card information via unencrypted email outside of the company network • Posting patient information or pictures (even if the patient’s name is not included) on social media sites such as Facebook or Twitter • Sending sensitive information to the wrong recipient(s) via fax or email • Sharing or losing your security badge • Unsecured shred bins containing sensitive information • Leaving sensitive information unattended in publically-accessible areas • A caller requesting company information or asking for your password (even if they say they’re from the IT&S Service Desk) • A person behaving suspiciously or demanding information, yet wearing no badge or presenting no identification to establish their “need to know” • Sending from, receiving on, or storing sensitive information on an unencrypted portable or mobile device Who do your report potential security incidents to? You must report information security incidents within 24 hours of discovery to one of the following: • Facility Information Security Official (FISO) • Division Information Security Official (DISO) • Facility or Division help desk • Facility Privacy Officer (FPO) • Ethics & Compliance Officer (ECO) The importance of reporting concerns Our concern about information security is not unlike our concern for patient safety. With patient safety our foremost goal is to protect our patients. So too with information security, reporting your concerns will protect our patients, employees, and our business. Computer worms and viruses may only be recognized as a concern after a destructive pattern has emerged by several people reporting that their PCs are behaving unusually. Or, if you happen to walk past an open door that you know should be locked, you could be the only one reporting the potential incident and possibly preventing a breach of information.

REGISTRATION NOW OPEN 25 Annual Research Medical Center Golf Classic th

The 25th Annual Research Medical Center Golf Classic will be held Monday, August 18 at Milburn Country Club. Tee off is at 12:30 p.m. For more information about the event or to register as a golfer log on to: www.theresearchfoundationkc.org. 10

From Left: Dr. David Rudman and Dr. Greg Starks at the 24th Annual Research Golf Classic

R e se a r c h M e d ic a l C e n t e r • A P u b l ic at io n f o r s ta f f, p h ysic ia n s a n d c u s t om e r s • J UNE 2 0 1 4


Yeah.

Where are you.

Whats up?

LOL

Did you know? A texting driver is 23 times more likely to get into a wreck than a non-texting driver. Motor vehicle crashes are the leading cause of death for U.S. teens. 1 Per mile driven, teen drivers ages 16 to 19 are three times more likely than drivers aged 20 and older to be in a fatal crash.2 1.Centers for Disease Control and Prevention. Web-based Injury Statistics Query and Reporting System (WISQARS) [Online]. (2012). National Center for Injury Prevention and Control, Centers for Disease Control and Prevention. 2. Insurance Institute for Highway Safety (IIHS). Fatality facts: teenagers 2010. Arlington (VA): The Institute; 2012. http://www.iihs.org/research/fatality.aspx?

RoadWise Teaching teenagers the real dangers of not wearing a seatbelt and making irresponsible choices while in a motorized vehicle. RoadWise is a five and a half hour program emphasizing the importance of wearing a seat belt, making good decisions behind the wheel, and not driving distracted. During the program, participants follow the path they would take after being seriously injured in a car crash. They visit the Emergency Room, Radiology, Intensive Care and Physical Therapy. Lunch is spent with young people who have sustained a permanent brain or spinal cord injury as a result of a motor-vehicle crash. They are able to offer a very real look at what can happen in an instant. The Missouri Highway Patrol also visits to share a video and tell their experiences working crash sites on Missouri Roads and the daunting task of making death notifications to families. Date/Time: Friday, June 13th, 2014 from 9:00 a.m. to 2:30 p.m. Location:

Research Medical Center, 2316 E Meyer Blvd, Kansas City, Missouri 64132

Cost:

$70 (Lunch Included) Register Today at www.theresearchfoundationkc.org or call 816-276-4955.

R e se a r c h M e d ic a l C e n t e r • k e e p i n g you i n f o rm e d w i t h t h e l at e s t n ews • J UNE 2 0 1 4

11


EMS Great Save Presentation “EMS: Dedicated. For Life” Research Medical Center hosted an incredible event on Friday, May 23rd to honor first-responders during EMS week. Four patients and their families were introduced to the flight nurses, paramedics and EMTs who helped save their lives. Congratulations to all our physicians and staff who make Research Medical Center one of the best trauma and emergency providers in the region.

12

R e se a r c h M e d ic a l C e n t e r • A P u b l ic at io n f o r s ta f f, p h ysic ia n s a n d c u s t om e r s • J UNE 2 0 1 4


EMS Luncheon Luau “EMS: Dedicated. For Life” Research Medical Center hosted a luncheon luau on Friday, May 23rd after the EMS Great Save Presentation to continue the celebration of National EMS Week. Area emergency medical providers are critical members of our medical team, and we are proud to say that they are our partners. They help us save lives and increase the chances of recovery for seriously ill and injured patients every day.

Celebrating National Police Week May 11th-17th Our mission is to touch lives with hope, healing, comfort and care.

R e se a r c h M e d ic a l C e n t e r • k e e p i n g you i n f o rm e d w i t h t h e l at e s t n ews • J UNE 2 0 1 4

13


Take Your Child To Work Day On April 25th, three dozen children and parent volunteers eagerly descended upon Research Medical Center to celebrate the annual Take Your Child to Work Day. This year’s attractions included the Kansas City Fire Department, a KCPD K-9 Unit, and activities from eight of our own departments. The kids learned about different areas of the hospital, played games, won raffles, and took home a treasure trove of goodies. Marquita Lewis represented Women’s Services with a series of high-stakes diaper-changing races (no children or infants were actually harmed). Ronda Hammond and Kim Lewis from the OR let the kids scrub in for surgery, place staples, and cauterize an unsuspecting orange peel. Though the morning rain prevented our annual LifeFlight Eagle helicopter landing, a bit of quick planning by Jamie Robinson and the Trauma Department enabled the kids to also learn about car and seatbelt safety in an interactive presentation outside of the Emergency Department. All in all, much fun was had, many things were learned, and seeds were planted in the minds of potential future healthcare workers. Many thanks to the Clinical Excellence team, parent volunteers, and Research Medical Center staff who worked hard to make this another successful event! Provided by Micah Horton, Clinical Excellence Education Coordinator, Research Medical Center

14

R e se a r c h M e d ic a l C e n t e r • A P u b l ic at io n f o r s ta f f, p h ysic ia n s a n d c u s t om e r s • J UNE 2 0 1 4


Celebrating 2014 Nurses Week Research Medical Center Nurses Leading The Way To Excellence Every day, nurses step forward embracing new technologies, resolving emerging issues, and accepting ever-changing roles in their profession. They lead the way for their patients, colleagues, organizations, and the healthcare industry as a whole.

R e se a r c h M e d ic a l C e n t e r • k e e p i n g you i n f o rm e d w i t h t h e l at e s t n ews • J UNE 2 0 1 4

15


R e se a r c h M e d ic a l C e n t e r • A P u b l ic at io n f o r sta f f, p h ysic ia n s a n d c u st om e r s • J UNE 2 0 1 4

Research Medical Center

Thursday, June 5 • 8:00 a.m. - 1:00 p.m. 2316 East Meyer Boulevard, Meeting Room 1 and 2 Book your appointment today at savealifenow.org, enter Sponsor Code: research. For additional details contact Susan Johnson at 816-2763906 or susan.johnson@hcamidwest.com. Medical eligibility questions? Call 800.245.7035

8


Issuu converts static files into: digital portfolios, online yearbooks, online catalogs, digital photo albums and more. Sign up and create your flipbook.