AHA - Hotel Today June/July - 2024

PRESIDENt’s message DAvid canny | president

Dear Members,

I am delighted to extend a warm congratulations to all the finalists and winners at the 2024 AHA (Vic) State Awards for Excellence.

The event was a great success and the media that followed truly engaged the public in highlighting our State’s great pubs and hotels.

A highlight of the evening was the presentation of the prestigious Nikakis Award to Pat Sheehan and Marilyn Bell.

Pat's longstanding commitment to the AHA (Vic) Council and both recipients' dedication to their local community and their pub is truly commendable.

Their partnership exemplifies the value that pubs play in their community.

Pat and Marilyn are worthy recipients of the Nikakis Award and serve as an inspiration to us all.

As we look ahead from a national perspective, AHA is developing its policy agenda in advance of the forthcoming Federal Election.

The AHA National Executive Board and CEO, and all AHA State Branch CEOs are working together to ensure our industry’s priorities are at the forefront of the federal government and opposition’s forward policy agenda.

Our focus will be on key issues such as staffing and migration, alcohol excise, fringe benefits tax, business taxes and cost increases, and an energy plan alignment across the states.

The AHA (Vic) Events Team has an exciting lineup of events and networking opportunities scheduled for the remainder of the year, designed to provide valuable insights, foster connections, and enhance your business and trade.

These events are created to ensure you have the tools, knowledge, and connections needed to succeed in our rapidly evolving industry.

Participation in these events will also help you build a robust network of industry contacts that can work with you to navigate the business pressures we are currently facing.

I encourage you to reach out to the AHA (Vic) Events Team to learn more about what we have scheduled.

As we enter the winter months, look after your teams, make sure you stay connected to your fellow publicans and reach out to the AHA for support, advice or to just touch base.

I wish you great trade.

David Canny President Australian Hotels Association (Vic)

Hot, fresh and fast.

A best mate behind the bar.

You may be surprised to know expanding your venues bar snack offerings can be done without the kitchen or trained chefs.

Get hot, fresh, and fast pizzas, croissants, pies, bagels and much more on demand at the push of a button with the Menumaster MRX.

CEO’S UPDATE PADDY O’SULLIVAN

Dear Members,

AHA (Vic) is continuing to promote and advance the interests of member businesses through a variety of avenues. The following is an update on some recent initiatives and changes affecting pubs and hotels.

LIQUOR

Liquor Control Victoria will soon be launching a new digital application form for general liquor licences.

This anticipated user-friendly and intuitive form, designed to speed up licensing timeframes, is a welcome advancement for the industry.

After a successful settling of this platform, AHA (Vic) will look to support LCV in advancing on a similar model for applications to vary and/or transfer liquor licences, which would advance on our interest in reducing processing timeframes and simplifying the process for members.

The Victorian Government has rolled-out their Digital Driver Licence (DDL) in May this year.

This initiative intends to modernise the identification process and use technology to improve user convenience and security.

From a pub and hotel operational perspective, staff will have an added option for the checking of patron identification to establish proof of age.

The DDL will be accessible through a secure application on smartphones, providing a digital alternative to the traditional plastic licence.

The app will integrate with the Victorian Licensing Registry to support real-time updates and accurate information.

Members note, you can verify a DDL without touching the patron’s phone.

The DDL includes security features such as a hologram, dynamic photo that moves when the phone is tilted, and a QR code that can be scanned for further verification.

AHA (Vic) is keen to receive feedback from members as they engage with patrons and the DDL.

WORKPLACE RELATIONS

The Victorian Government has announced that the Sick Pay Guarantee Pilot will conclude, effective from 1 July 2024.

AHA (Vic) maintained a clear position on the appropriateness and application of the Sick Pay Guarantee beyond pandemic-related issues and we welcome the government’s decision.

Our key argument is that casual employees attract a 25% wage loading and this amount covers similar leave arrangements for part-time and permanent employees.

AHA (Vic) is a partner in the WorkWell Respect Network to deliver a program that can develop and lead our industry to further ensure pubs and hotels are a safe work environment free from gendered violence.

AHA (Vic) is a partner in the WorkWell Respect Network to deliver a program that can develop and lead our industry to further ensure pubs and hotels are a safe work environment free from gendered violence.

The participation of members in this network is important, and we encourage you and your team to contact the AHA (Vic) Workplace Relations team to learn about how you can be a contributor.

The Fair Work Commission has announced the Annual Wage Review for 2024, resulting in a minimum wage increase of 3.75%. This follows last year's increase of 5.75%.

The new wage rates will be effective from 1 July 2024.

In its decision, the Commission stated: “In determining this level of increase, a primary consideration has been the cost-of-living pressures that modern-award-reliant employees, particularly those who are low paid and live in lowincome households, continue to experience notwithstanding that inflation is considerably lower than it was at the time of last year’s Review. Modern award minimum wages remain, in real terms, lower than they were five years ago, notwithstanding last year’s increase of 5.75 per cent, and employee households reliant on award wages are undergoing financial stress as a result. … We have taken into account that the labour market and business profit growth overall remain strong, but the picture is less positive in some of the industry sectors which contain a large proportion of modern-award-reliant employees.”

Updated wage sheets, allowance guides, and awards for the Hospitality Industry (General) Award 2020 and Restaurant Industry Award 2020 will be available in the coming weeks.

In addition to the minimum wage increase, there is a forthcoming increase in the Superannuation Guarantee Rate from 11% to 11.5%, effective 1 July 2024.

This increase, with a further rise to 12% in July 2025, is the final legislated change, and it is important for all members to prepare for this adjustment.

We will continue to keep you updated on further developments and support you in navigating these changes.

As always, please contact AHA (Vic) office to discuss any of these items in further detail.

Cheers,

Paddy O’Sullivan Chief Executive Officer Australian Hotels Association (Vic) p.osullivan@ahavic.com.au

Kimberley Malcolm

Global Gaming Women

BACK IN FEBRUARY THIS YEAR, IF YOU ASKED ME WHAT GLOBAL GAMING WOMEN DO AND WHAT I WILL BENEFIT BY BEING A PART OF THE ORGANISATION, I WOULDN’T HAVE BEEN ABLE TO ANSWER OFF THE TOP OF MY HEAD.

Now? It’s fair to say I’ve drunk the Kool Aid and I’m all on board!

Global Gaming Women (GGW) was created in 2011 as a development program by the American Gaming Association to advance emerging female leaders in the gaming industry.

Initially launched as an independent charitable organisation in 2016, GGW now delivers high-impact programs and events to women in the gaming industry.

In March this year I was fortunate to have been awarded a scholarship from GGW to participate in their 2-day Leadership Development Program in Las Vegas. WHAT? I was going to

Vegas to immerse myself in all things gaming. You couldn’t wipe the smile from my face!

I spent two intensive days and nights with 26 extremely talented, passionate, and dedicated women who work in all facets of the gaming industry across the USA. Their range of backgrounds, roles and companies in the industry was varied and every single one of them was proud to work in the gaming industry. I think that

was the most refreshing part of this program for me. Here in Australia, gaming can be quite controversial, it can be divisive and maybe there are some of us that don’t feel like we can be open about our love for the industry.

I know I have made connections that will last a long, long time with a bunch of women I can call on for support.

With over 7,000 active members across 70 countries, the organisation offers educational programs, mentorship opportunities, and networking events all over the world.

In fact, GGW held its inaugural Melbourne networking event in April where over 25 women and allies from all parts of the gaming industry, joined us for drinks and nibbles.

Adelaide is holding their first event this month and the working group for Australia/New Zealand (ANZ) is currently working on some exciting plans for the AGE in Sydney in August.

At our Melbourne event, well known gaming companies like Tabcorp, Aristocrat, IGT and Light & Wonder mixed with attendees from

racing clubs, casinos, and smaller independent tech companies.

It was heartwarming to meet so many people from the Victorian gaming industry from such a variety of job roles! We had attendees from compliance backgrounds, legal, finance, product development, analysts, business development and of course those working at racing clubs, hotels, community clubs and RSLs. It really opens your eyes to the myriad of job roles in our industry.

I was really energized by meeting so many different people from different parts of the industry I love.

Initially “voluntold” to be a part of the Australia/New Zealand subcommittee from an industry colleague, I

have embraced the experience wholeheartedly and can’t wait to see how this organisation grows in our backyard.

In an industry where women have been underrepresented, Global Gaming Women is leveling the playing field. The vision of GGW is a future of inclusiveness and diversity that benefits every individual in the industry.

It’s time to get involved! Check out Global Gaming Women - Home and if you are heading to the AGE in Sydney in August, keep an eye out for GGW, we can’t wait to see you!

THE GRAND HOTEL WARRANDYTE:

WHERE HISTORY MEETS MODERN HOSPITALITY SUPPORTED BY CHEF'S HAT

Nestled in the heart of Warrandyte, Victoria, The Grand Hotel stands as a testament to the rich history and vibrant culture of this picturesque Australian town. With its roots dating back to the 19th century, this iconic establishment has undergone a remarkable transformation, blending its historic charm with modern amenities to offer guests an unforgettable experience.

Recently, we had the pleasure of chatting with Peter Appleby, the General Manager of The Grand Hotel Warrandyte, who emphasized the importance of the hotel's partnership with Chef's Hat.

"Here at the Grand, we have been using Chef's Hat for all things kitchen and front of house supplies for many years," Peter shared.

He praised the invaluable support provided by Chef's Hat's sales team, particularly Rebecca, noting her can-do attitude and resourcefulness.

With next-day delivery, consistency in quality, and rarely any shortages of essential products, Chef's Hat has become an indispensable ally for The Grand Hotel. Peter emphasised the importance of reliable service and product availability, ensuring seamless operations in both the kitchen and front of house.

Moreover, Peter praised the friendly and accommodating nature of the Chef's Hat team, who are always eager to assist with any requirements. This collaborative approach not only enhances efficiency but

also fosters a sense of partnership and trust between the two establishments.

He told us a little bit more about the history of this beautiful Hotel. Originally built in 1895, The Grand Hotel began its journey as a humble pub, serving as a gathering place for locals and travellers alike. Over the years, it has witnessed the ebb and flow of time, surviving fires, renovations, and changing ownerships. Today, it stands as a cornerstone of the community, embodying the spirit of Warrandyte.

Stepping into The Grand Hotel is like stepping back in time, with its Victorian-era architecture and elegant interiors. The cosy atmosphere welcomes guests with warm hospitality, inviting them to unwind and

indulge. From the meticulously restored façade to the ornate furnishings, every detail reflects a commitment to preserving the hotel's heritage while embracing the present.

One of the hotel's main attractions is its renowned variety of spaces available to suit any diner, which showcases the best of local and seasonal ingredients. Whether enjoying a leisurely lunch or an intimate dinner, guests are treated to a feast for the senses, accompanied by friendly service and great drinks. Their outdoor space ‘Grand Stand’ won Best Outdoor Experience at the AHA (Vic) State Awards for Excellence in 2022!

Beyond its role as a hotel, The Grand Hotel is deeply ingrained in the fabric of Warrandyte's cultural scene. Throughout the year, it plays

host to a variety of events, from live music performances to supporting community events, showcasing the talents of local artists and performers. These gatherings foster a sense of community and creativity, drawing visitors from near and far to experience the unique charm of Warrandyte.

As The Grand Hotel continues to write its storied history, it remains a beloved landmark and a symbol of enduring hospitality. Whether seeking a taste of the past or a glimpse of the future, guests are invited to embark on a journey of discovery and delight at this iconic destination in the heart of Warrandyte.

The Grand Hotel Warrandyte C.1905

VICTORIA’S HOSPITALITY INDUSTRY SHINES AT THE 2024 AHA (VIC) STATE AWARDS FOR EXCELLENCE

The pinnacle event of the Victorian hospitality industry unfolded on Monday, May 20 at Crown Palladium, with a diverse array of venues and influential figures in the sector being honoured in 40 distinct categories during the sold-out gala dinner and awards ceremony.

A crowd of 1200 attendees gathered at Crown Palladium for the highly anticipated 2024 AHA (Vic) State Awards for Excellence, where the industry’s strength and successes were honoured, bringing an electric energy to the room.

“At the 2024 AHA (Vic) State Awards for Excellence we celebrated the hospitality delivered through Victoria’s remarkable pubs and hotels. The Awards recognised the significant commitment and dedication of our publicans, hoteliers and their staff,” said Paddy O’Sullivan, CEO of AHA (Vic).

Our marquee event partner, Tabcorp, was once again a key contributor to the success of the evening. “A few years back we were dealing with the pandemic, and more recently we see pubs working through economic challenges like inflation and cost of living. Despite these challenges that you all face, you still show up for your customers day in and day out, and for that unwavering dedication you should be recognised,” said Paul Carew, CEO of Tabcorp.

The prestigious 2024 Nikakis Benchmark Award was presented to Pat Sheehan and Marilyn Bell from the Rising Sun Hotel Bendigo. Pat and Marylin have exemplified outstanding dedication and service to their community and the hospitality industry, demonstrating the true spirit of the Nikakis Award. Their longstanding involvement in local organisations and support for the

AHA have made them pillars of the Bendigo community and champions of regional pubs and hotels.

The highly anticipated ‘Overall Hotel of the Year- Metropolitan’ was presented by Carlton & United Breweries. The 11 contenders for 2024 included names like The Botanical Hotel (South Yarra), The Continental Sorrento, The Fifth Province (St Kilda), and taking away the title was The Notting Hill Hotel, fondly known as “The Nott” by its patrons. This category also consisted of a regional counterpart, where The Middle Hotel Korumburra was declared winner among 13 finalists.

The ‘Chef of The Year’ award was taken away by Rory Brown for presenting incredible flavours packed in a modern style pub menu at the Five Flags Hotel in Campbells Creek. Rory says country pubs are in his blood (his grandparents owned a pub in Kyabram and his mum was a pub cook) and he loves being part of the fabric of Campbells Creek, where he spends spare time hunting and fishing.

The ‘Local Legend’ award acknowledges outstanding community service and achievement within the hospitality industry by certain individuals. This year, Stewart McKinnon from Barwon Heads Hotel was honoured with the title of Local Legend of the Year. A barman by trade, Stewie is a true larrikin who puts the community first every time. He runs a social club at the pub, bringing people together for meal, and drives elderly locals to appointments around town and as far as Melbourne. But Stewie’s greatest achievement is the Friday Night Raffle, which has raised thousands of dollars for charities and needy locals in the last couple of years.

Our ‘Best Cocktail List of The Year’ category made its debut at this year’s awards night, and Paradise Valley Hotel in Clematis triumphed among notable contenders. The win celebrates their innovative creations like the ‘Ultra Violet’ and ‘Caramilk Punch’ cocktails, along with serving up delicious classics like the Limoncello Spritz and Spicy Margaritas, making Paradise Valley Hotel a must-visit for cocktail enthusiasts everywhere.

Over 146 pubs contested for the coveted ‘People’s Choice Award’ presented by Treasury Premium Brands and voted by the general public, was The Star Hotel Sale, emerging once again as the fan-favourite among their community. The venue had previously won the title at the 2023 State Awards for Excellence, maintaining its crown as the ‘Local’s Local.’

“The Middle Hotel in Korumburra, South Gippsland has taken the crown of Parma of The Year, beating out 15 other finalists with a perfect score. The key judging criteria included the quality of the produce, tenderness and appearance, topping-to-meat ratio, presentation (Was it constructed well? Was the cheese grilled?) and the quality of the side dishes, aka crispy chips and a fresh salad. You know, all the things we hungry punters look for when smashing a parma at our local,” as stated on TimeOut.

As we raise a toast to all the guests who made these moments unforgettable, we want to extend our heartfelt congratulations to all the winners and finalists for your achievements. Keep an eye out for all the winners of the evening in the upcoming pages.

State Award Winners

BEST FUNCTION AND EVENT SPACE THE OXFORD SCHOLAR, MELBOURNE

BEST MARKETED HOTEL LONDON TAVERN HOTEL, RICHMOND

HOTEL GROUP OPERATOR KICKON GROUP

HEART OF THE COMMUNITY THE GRAND HOTEL WARRANDYTE

OUTSTANDING ACHIEVEMENT IN TRAINING AMERICAN HOTEL ECHUCA

A LEGACY OF DEDICATION: THE RISING SUN HOTEL’S STEWARDS AWARDED THE 2024 NIKAKIS BENCHMARK AWARD

The Nikakis Award offers an annual opportunity to reflect on the profound impact of individuals who, over a sustained period, have made significant contributions to shaping the fabric of our industry. Among the past winners are exceptional publicans, visionary hoteliers, dedicated administrators, and remarkable contributors from the beverage industry. Each has demonstrated dedication, entrepreneurial spirit, and a commitment to the sustained success of our industry, and with the continued legacy, Pat Sheehan and Marilyn Bell from The Rising Sun Hotel in Bendigo were announced as the recipients of the 2024 Nikakis Benchmark Award.

AHA (Vic) and National President, David Canny said in his speech, “One half of tonight’s Nikakis Award recipient was born into a life in the pub, filling fridges, cleaning glasses and by 12 years of age, pulling beers. Training as an accountant and then working in a factory in Kyneton, returning to the pub was an easy choice. A future in pubs was cemented. Being elected as an AHA (Vic) Councillor in 1982, provided the avenue for their important contributions to industry affairs, including being the longstanding Chair of the Bendigo Division. And like so many successful country publicans, having

a partner by your side, equal to the task, is the cornerstone of a community driven pub. The family custodians of this pub since 1953. Pat Sheehan and Marilyn Bell of the Rising Sun Hotel in Bendigo have dedicated their lives to their community, championing the rights of pubs and hotels in their region. They have continually embraced change by innovating to meet the

needs of their customers, and through their longstanding engagement with the Australian Hotels Association (AHA), they have significantly contributed to the success of the pub and hotel industry.”

Pat and Marilyn have been the family custodians of the Rising Sun Hotel since 1953. Together,

From L to R; David Canny, Carolyn Nikakis, Marilyn Bell, Pat Sheehan & Paddy O'Sullivan

they have played a significant role in their local community through involvement in Bendigo Tourism, the Strathdale-Maristians Cricket Club, Sandhurst Footy Club, Bendigo Racing, the Marong Cup Committee, and the Bendigo Rotary. Their sustained performance and commitment to their customers, community, and peers serve as an inspiration to all.

Their dedication extends beyond their local community. They have shown unwavering commitment to the AHA, supporting numerous events, and have always been eager to travel and socialise with their colleagues. This spirit of camaraderie and shared purpose has furthered their contributions to the industry.

The Nikakis Award celebrates those who embody the values of service, innovation, and community engagement. Pat Sheehan and Marilyn Bell's journey in the hospitality industry reflects these values impeccably. Their work and dedication have not only supported their local community but have also had a lasting impact on the broader hotel industry in Victoria.

As we celebrate their achievements with the 2024 Nikakis Award, we recognise a truly remarkable partnership in hospitality and life. Pat and Marilyn's story is one of dedication, community service, and unwavering commitment to their profession. Their legacy will undoubtedly inspire future generations of hoteliers and publicans.

Marilyn Bell and Pat Sheehan pose in front of the media wall

METRO

LIGHTS AND COUNTRY NIGHTS: CROWNING THE OVERALL HOTELS OF THE YEAR

The Notting Hill Hotel win

Hotel of The Year

The Nott wins 'Best OutDoor Expereince Metro'

The Middle Hotel Korumburra

The Middle Hotel Korumburra win Overall Hotel of The Year Regional

MARNONG ESTATE'S JOURNEY OF TRANSFORMATION

With stunning views of the Macedon Ranges, Marnong Estate is a haven where the art of winemaking meets culinary delight. Bringing Melburnians a taste of Italy from the heart of Mickleham, the Estate now shines with a renewed sense of passion and innovation, having recently undergone a fresh transformation under the guidance of a new management team.

Carl Forrest, who was appointed as General Manager in 2023, initiated this transformation. With an illustrious career spanning restaurants, hotel chains, wineries, and regional venues, Carl laid the groundwork for the Estate's revitalisation before moving on to pursue other career avenues. His legacy of innovation and excellence continues under the current team.

Kennii Hee, with extensive hospitality knowledge and experience, serves as the Director of Sales and Marketing, enhancing this Italianinspired oasis just 35 minutes north of Melbourne’s CBD.

Marnong Estate’s impressive culinary acclaim is led by Executive Chef Greg Feck, boasting over three decades of culinary expertise. Greg's influence at Marnong Estate extends to skillfully pairing his dishes with the estate's wines. Whether it's weddings, events, casual dining, or elevated dining at La Vetta Ristorante, Greg's menu celebrates seasonal, sustainable ingredients, providing guests with an unforgettable dining experience infused with his meticulous attention to detail and dedication to pleasing the palate.

Winemaker and candidate in the ‘Master of Wine Program’ Alex Beckett heads the winemaking team alongside Vineyard Manager Carl Duncan. Alex’s passion for winemaking began in the Hunter Valley where he sold wine by the glass and bottle at Tyrell’s Cellar Door, eventually leading him to pursue studies in viticulture and oenology at the University of Adelaide.

After working with wine producers in Germany, where his love of Riesling grew, he joined the team at Marnong Estate. Alex and Carl Duncan are committed to sustainability and innovation while preserving tradition to infuse each bottle with the essence of the terroir and the spirit of the land. The Estate’s new and impressive winemaking facility is set to launch in late October 2024.

Spanning 2,750 square metres (110m L x 25m W x 18m H) and with the capacity to process 250 tonnes of wine annually, this milestone marks the beginning of onsite wine processing for the Estate, which already grows 14 grape varietals and has 22 hectares under vine. With some award-winning wines already under their belt, including the 2022 Shiraz which received a Gold, and 2022 Montepulciano and 2022 Fiano, both of which received a Bronze at the 2023 Melbourne Royal Wine Awards, the future of Marnong Estate’s winemaking capabilities is exciting for wine enthusiasts around Victoria. Keep an eye out for

the light-bodied and perfumed Pinot Noirs, featuring pure strawberry and wild herb flavours by Alex Beckett.

What truly sets Marnong Estate apart are the panoramic views over the Macedon Ranges, which visitors can enjoy for a day or an overnight stay thanks to 24 luxurious accommodations that allow guests to experience the full Marnong Estate ambiance: lush gardens, private dining rooms, dynamic event spaces, dining at their two authentic Italian restaurants—the upmarket La Vètta and trattoriastyle Cucina 3064, stopping for a coffee and snack at Caffè Vista, or indulging in a vino or two at the Cellar Door.

At Marnong Estate, it truly is a place where you can wine, dine, and stay, promising an unforgettable experience for all who visit.

Check out their transformed offering at marnongestate.com.au

ELEGANCE AND INTIMACY APLENTY –THE LYALL REOPENS ITS DOORS

South Yarra’s The Lyall Hotel, has re-opened its doors after a two-year redesign and refurbishment; revealing an elegant five-star boutique hotel.

Completely reimagined, the “all new” Lyall unveils a heightened level of elegance and sophistication, reflecting modern style and sensibility while maintaining the timeless elegance its name has become synonymous with.

Purchased in 2021 by the team behind the luxury hotel The Royce, this refurbishment reflects a wider desire to revamp rooms and suites to new levels of sophistication while staying true to the character of their bespoke hotels and locations.

Situated on leafy Murphy Street off Toorak Road, The Lyall has always been regarded as “the hotel for those who don’t like hotels”. The property is purposefully discreet — designed to appeal to locals, guests and business travellers seeking an upscale urban retreat. Nestled adjacent to the hustle and bustle of South Yarra’s main

thoroughfares, the surrounding streets are perfectly serene, however within easy reach of Chapel Street and its designer boutiques, restaurants and major attractions.

Global design powerhouse, DKO were engaged to lead the renovations, balancing sophistication and a reverence for the property’s history with people-led design, resulting in functional spaces that work seamlessly with the unique needs of the quintessential Lyall guest.

“At DKO, we strive to create beautiful spaces with design integrity. Authenticity is important to our team, as is designing spaces that are crafted with high attention to detail, the reimagined Lyall offers a fresh era of elegance and sophistication,” says Michael Drescher, Director Interiors at DKO.

At the centre of guest experience at The Lyall, service is equally charming and personal — designed to make guests feel like they’re checking into their own South Yarra townhouse. From the moment

they’re seated on a plush sofa in the lobby, guests are greeted by an open fireplace and views of the Japanese Maple Garden.

Comprising 49 guest rooms, the reimagined Lyall hotel offers a diverse range of room options for all travellers, including Parisienne style balcony rooms, oversized Signature rooms with Japanese Maple Garden views, luxurious bathing and dressing suites, an array of glamorous Grand Suites and a unique Penthouse Suite with two fireplaces and an expansive outdoor terrace.

Each room has been designed to evoke a sense of calm and comfort using luxuriously textured fabrics. Furniture pieces have been exclusively designed and manufactured in Melbourne as a bespoke collection using dark-stained Tasmanian Oak with gold accents.

“The inspiration for this transformation is drawn from the idea of a European pied-à-terre, combining Australian and European furniture to create a blend of comfort and style... The careful curation of materials, from alpaca velvet to woven wallpaper, chevron timber floors, and classic black and white marble, adds depth and character to the hotel's design, enhancing its charm and character,” Michael Drescher continued.

All suites have king or twin beds and French or furnished balconies. Thoughtfully curated inclusions add to The Lyall’s charm with pillow menus, velour bathrobes and slippers, Nespresso Machines, Dyson hair dryers, luxury bath amenities from Molton Brown and heated towel rails. Extra space to relax creates a residential ambience that is enhanced with fast wifi, televisions with the ability to cast, and 24hour personalised service.

Guests are encouraged to make their way down the marble stairs to discover the hotel’s revitalised restaurant and wine bar. Here, they’ll find a cosy place to nestle in with a glass of wine or cocktail amongst South Yarra locals. The vibe — an intimate neighbourhood wine bar, with menu to match.

Whether a local looking for a much-needed neighbourhood hangout, or a traveller seeking a more intimate stay, the "all-new" Lyall Hotel evokes a unique sense of place, perfectly positioned to discover the best of Melbourne.

To book a stay at this urban sanctuary, head to www.thelyall.com

CRAFTING A LEGACY

THE INDELIBLE MARK OF WYNN’S TALENTED WINEMAKERS

In the heart of the Coonawarra, Wynns Estate stands not just as a testament to superb winemaking but as a beacon of innovation and tradition. One that merges to create an enduring legacy guided by the extraordinary talents of Wynns’ winemakers, Sue Hodder, and Sarah Pidgeon.

As Wynns celebrates the upcoming release of its 2024 Luxury Collection, the legacy of these pioneering women is being brought more vividly into focus.

For over three decades Sue Hodder, Wynns’ senior winemaker, has been at the forefront of winemaking excellence - shaping the brand with a delicate yet determined hand. And while her tenure has seen significant shifts towards sustainable and innovative practices, Sue has made sure to only build on, not compromise, the classic charm that Wynns is known and loved for - “Never dismiss what has gone before you. It’s

context to a different time has relevance to our present and our future”.

Joining Sue in this visionary journey, Sarah Pidgeon has co-piloted Wynns into new realms of possibility. Together since 1998, they have introduced cutting-edge viticultural techniques, while nurturing the estate’s heritage vines. Sharing a parallel approach to Sue, Sarah notes “you must turn to the past, to inform the present”, a philosophy that guides her in shaping the future of Wynns.

Their combined efforts have not gone unnoticed, with the pair named ‘Winemakers of the year’ at the prestigious Australian Society of Viticulture and Oenology (ASVO) Awards 2016. An accolade that recognizes their significant contributions to the wine industry and community. A reflection of how, under their leadership, Wynns has become a symbol of empowerment and inspiration for a new generation of winemakers.

This empowerment has extended beyond the vineyards. Their dedication to Coonawarra’s ecological health and sustainability has positively impacted the local community, inspiring the greater winemaking industry. Now their team turns its focus to inclusivity, looking to “foster a resilient and diverse winemaking community” by ensuring diversity in gender, experience, and nationality.

This June, Wynns unveils its 2024 Luxury Collection. A distinctive release that reflects Coonawarra’s unique terroir. Yet another statement which stands as a testament to the enduring influence of Wynns’ visionary female leadership.

Sue, Sarah, and Wynns invite wine lovers of all backgrounds to explore a new classic – the latest of the legacy, the 2024 Luxury Collection.

Introducing

Wynns The Gables Chardonnay

From the prized Terra Rossa soil of Coonawarra, comes the newest addition to the Wynns family, exclusively for our on-premise partners.

Contact your local Treasury Premium Brands wholesaler

Lookout for the Wynns Luxury Collection 2024 Release launching in June

PUBS, CLUBS AND FOOTBALL:

HOW OPTUS SPORT BUSINESS CAN SUPERCHARGE A VENUE

Sport is one of the great uniters – and in Australia, football is the sport that brings people together more than any other.

As any Australian who stepped outside of their front door during the Women’s World Cup in July and August of last year would have seen, football fans are the most passionate in the world – from the boisterous roaring of the yellow sea of Colombians, to the thousands of St George’s flagged-faced English and of course the Green and Gold who came out in their droves to support the Matildas.

It all starts from grassroots and shoots all the way up to the very highest levels, to the Premier League, European Championships and more.

Football is the most-played team sport in Australia, boasting more than 1.7 million participants through clubs or venues, according to AusPlay statistics – a net increase of nearly 250,000 since 2016. To put that into perspective, it’s nearly double the amount who play Australian Rules and nearly triple of those who play cricket.

In total, football has 570,000 Aussies aged 14 or over playing regularly, according to a 2024 study.

And that’s where Optus Sport comes in.

No one brings football fans closer to the action than Optus Sport, with a world-class offering of football’s biggest competitions, from the Premier League and LALIGA to UEFA EURO to the Barclays Women’s Super League (WSL) and beyond.

Optus Sport captivated audiences Australiawide with its comprehensive and awardwinning coverage of the FIFA Women’s World Cup.

It showcased the incredible talent and athleticism of women’s football and highlighted Optus Sport’s continuing commitment to delivering world-class women’s football content, which also includes the exclusive broadcasting rights to the two best women’s leagues in the world: the WSL and the National Women’s Super League (NWSL) in the United States.

On the back of the success of the Women’s World Cup nearly 12 months ago, Optus Sport’s winter offering this year are two of the biggest men’s international tournaments in the world: UEFA EURO 2024 and COPA AMERICA 2024.

That means football fans will be glued to their screens once again as Optus Sport delivers every moment of drama, every eek bit of excitement and every roar of triumph, from the

group stages all the way through to the final.

It’s the only way Australian football fans can watch Cristiano Ronaldo’s likely last ever major tournament with Portugal, can see if football finally comes home for England, and if Kylian Mbappe can take France all the way.

The last time the EUROs was on Australian screens, Optus Sport broke the record for the most-streamed live sporting event in the country ever (at the time), as Italy beat England on penalties at Wembley.

In the COPA AMERICA, it’s also likely the last time we’ll see Lionel Messi in a major international tournament, as he looks to lead his Argentina side to back-to-back glories against the likes of Brazil’s samba superstars.

There’s all this to look forward to on Optus Sport, and that’s without even touching on the crown jewel of all football leagues across the world: the Premier League.

It’s the most-watched league in the world thanks to its iconic clubs, fierce rivalries, starstudded line-ups, and unpredictable results that brings football fans together like nothing else.

And Optus Sport is at the heart of it, showcasing every match live and exclusive across Australia, as well as highlights, minimatches, and full-match replays to attract a diverse and passionate audience, enhancing the atmosphere and driving customer engagement.

What all that means for commercial venues is simple.

Firstly, broadcasting marquee live events such as UEFA EURO 2024, the Premier League, LALIGA and more will increase foot traffic, drawing in crowds of sports enthusiasts and create an attendance and atmosphere that will make fans eager to come back. It also provides an enhanced customer experience, with satellite broadcast, expert commentary, and interactive features.

Due to the timings of the best football from across the world, it means extended viewing hours for patrons, giving venues increased opportunities to attract customers during periods which traditionally would be quieter, such as early mornings or weekdays.

Finally, offering exclusive sports content of some of the most popular leagues in the world will set a venue apart from its competitors, positioning them as the premier destination for football viewing and social gatherings.

And that’s how Optus Sport can help venues engage with a whole fanbase.

NAVIGATING VISA SOLUTIONS FOR HOSPITALITY COMPANIES AND PROFESSIONALS IN AUSTRALIA

Absolute Immigration supports AHA Australia members in addressing hospitality worker shortages guiding employers through visa options and application processes for skilled overseas workers, ensuring a smooth and efficient experience.

The Australian hospitality industry thrives on a diverse and talented workforce. However, recent years have witnessed a significant shortage of skilled professionals. In recognition of the critical need to secure a qualified workforce within the hospitality sector, the implementation of an immigration program specifically designed to attract overseas professionals presents a viable solution.

Absolute Immigration recognises the invaluable contributions of the hospitality sector to the Australian economy. As a trusted immigration partner, we understand the challenges faced by Australian Hotels Association (AHA) members in attracting and retaining international talent.

For companies seeking to sponsor or hire overseas workers, as well as for skilled migrants aspiring to work in the vibrant hospitality industry and make Australia their home, this guide outlines the primary immigration pathways and visa options available.

VISA OPTIONS FOR THE HOSPITALITY INDUSTRY

There are currently over 100 visa subclasses that can be accessed as part of an immigration solution. Here is an overview of the most common visa options suitable for the hospitality industry:

• Temporary Skill Shortage (TSS) Visa (Subclass 482): This visa allows Australian employers to sponsor overseas workers for up to four years if they cannot find an Australian worker to fill the job. Hospitality roles such as chefs, café managers, and hotel managers are often eligible under this category, provided the applicants meet the skill requirements and the employer can demonstrate a genuine need.

• Skilled Employer Sponsored Regional Visa (Subclass 494): Designed for employers in regional Australia to address labour shortages, this visa is ideal for hospitality workers willing to live and work in less urbanised areas. The visa is valid for five years and offers a pathway to permanent residency after three years of employment.

• Working Holiday Visa (Subclass 417 and Subclass 462): These visas allow young adults from eligible countries to work and travel in Australia for up to two years. They are popular among younger hospitality workers who wish to gain international experience while exploring Australia. Specified hospitality work in designated areas can contribute towards a second or third working holiday visa.

• Training Visa (Subclass 407): For those looking to enhance their skills in the hospitality industry, this visa permits up to two years of workplace-based occupational training. Applicants must be sponsored by an eligible business or organisation.

• Employer Nomination Scheme (ENS) Visa (Subclass 186): This visa stream allows employers to nominate skilled workers for permanent residency, provided the role is considered critical to the business and no suitable Australian candidate is available.

Given the level of complexity when employing people from overseas, there could be alternative visa options that AHA members could consider, other than the standard 482 visas, saving the business both time and money. This would be subject to the areas that these employees are going to work, where they are currently located, and the skills and occupation required.

Absolute Immigration Services

Absolute Immigration offers a comprehensive suite of immigration services tailored to the specific needs of the hospitality sector, including:

• Visa Assessments

Our team of immigration specialists can assess the eligibility of potential employees for various skilled migration visas aligned with hospitality occupations.

• Sponsorship Solutions

We guide employers through the sponsorship process for skilled workers, ensuring compliance with all regulatory requirements.

• Streamlined Applications

Our team leverages its extensive experience to prepare and submit robust visa applications, maximising the chances of a successful outcome.

• Post-Lodgement Support

We provide ongoing support throughout the application process, addressing any queries or concerns that may arise with immigration authorities.

• Navigating Compliance and Legislation With frequent changes in immigration policies, staying compliant is critical. Our purpose is to help businesses and their people overcome barriers to immigration and ensure that they stay abreast of evolving immigration laws and regulations.

By partnering with Absolute Immigration, AHA members will gain access to a valuable resource in navigating the Australian immigration landscape. Our expertise and personalised approach ensure a smooth and efficient visa application process for hospitality professionals, supporting the industry's workforce and contributing to its continued success.

We invite AHA members to contact us for a consultation to discuss their specific immigration needs with our expert team at aisupport@absoluteimmigration.com.

Prestige Foods Aust.

This hearty Luxe Beef Bolognaise is made the old-fashioned way. Slow-simmered using wholesome natural ingredients, including our signature beef stock.

Luxe Beef Bolognaise

100% Natural Product & Recipe

Hand crafted in Small Batches

We proudly support Local Victorian Farmers

Product Name:

PFD Code:

Luxe Beef Bolognaise Sauce 390674

Manufacturer: Proudly created and produced by Prestige Foods Australia, in collaboration with Oakdale Meat Co.

Packaging:

Shelf Life:

Ingredients:

12 Months from date of manufacture. We sell this as a Chilled Product.

100% Australian pasture fed, HGP free beef (45%), diced tomatoes (tomatoes & tomato juice), StocksMatter Premium Beef Stock (beef bones, tomatoes, tomato paste, onions, carrots, celery, garlic, bay leaves, black peppercorns), tomato paste, onions, carrots, celery, sunflower oil, gluten-free corn starch, salt, garlic, dried oregano, cracked black 10 X 1 KG Units Per Carton

Luxe Beef Bolognaise sauce is crafted with premium Australian pasture-fed HGP Free beef, ripe tomatoes, and selection of high-quality ingredients for a restaurant-grade flavour profile. Simply heat and serve for a delectable dining experience.

Premium Heat + Eat Protein Dish

Slow Cooked using our signature Beef Stock creating organic flavour and depth.

Gluten Free

No artificial flavourings or additives, no added MSG

Batch controlled for consistent flavour and quality

Extend your menu & imagination by using this premium ready-to-use sauce

Contact your local PFD Representative or call 131 733

IT’S LIVE SPORT –

HOW HARD CAN IT BE?

In the ever-changing sports market for bars, even the simple questions like these are increasingly difficult to answer.

• Which games do my customers really want to watch?

• How do I stand out from the local competition?

• Which games and competitions can I even show, based on my subscriptions?

Making the most of live sport is key to remaining competitive in challenging market conditions. And the good news is - there’s more sport than ever being shown on a variety of different channels (including the hugely advantageous free to air).

The challenge for venue managers and bar staff is making sure that you are:

1. Aware of the opportunities available to you, and;

2. Making the very most of them

FANZO has been specifically designed to help you with both those challenges and more.

A CHANGING LANDSCAPE

For better for worse, gone are the days where you can switch on your big screen and have all the biggest fixtures showing one after the other.

In 2024, if pubs want to appeal to Australian sports fans of every stripe, they need Foxtel, Stan, Optus, Paramount and beIN sports.

And with that, sports fans’ expectations are shifting. As bigger and better home AV systems become the norm, the need for venues to offer something better than the sofa is vital.

Whether it’s an electric atmosphere, superior hospitality or access to more matches from around the world, it’s key that pubs can offer something different to and better than watching the game at home.

DON’T SLEEP ON FREE-TO-AIR

Long gone are the days of slim pickings for pubs that don’t pay for a subscription package. Take a recent weekend in May as an example. From Thursday to Sunday you could have shown AFL, NRL, the Matildas, Italian Serie A, French Open tennis, the Champions League Final and more all across free-to-air TV.

The sheer breadth and depth of live sport available to bars is simultaneously an awesome opportunity for bars and a real challenge.

How are we expecting bar staff to know what’s on? What they should show in venue to get the most customers in? And how do you market it all online efficiently without needing a web developer, a social media expert and a graphic designer on retainer? Hint: That’s where we come in.

NEVER MISS ANOTHER GAME

FANZO exists to ensure that organising, marketing and showing live sport is less time-consuming and more profitable for venues in Australia.

Pubs with a profile are quickly able to see every sporting fixture available to them from across the globe and quickly understand what the biggest events that sports fans are searching for - whether that’s free-to-air, Foxtel, Optus or any other broadcaster.

From there, you simply select the fixtures that you'll be showing for the week and hit save. Our platform will then instantly update your FANZO profile, your bar’s own website, your staff and schedule posts to put on your social channels throughout the week. Don’t have time to manage it yourself? No stress, we can do it all for you.

HOW THEY DO IT – ZAGAMES CAULFIELD

We caught up with Katrina Whalan, sports bar manager at Zagames Caulfield to discuss how they are making the most of sport in their venue.

“Our customers expect us to show all the big sporting events, even when they are on at the same time. To make sure we have something of all customers, we have Foxtel, Optus sport and Paramount and we always have sport being shown on our screens” Katrina explained.

“We use FANZO to schedule our sport weeks in advance and then print out our sports schedule. This means we never miss any big sporting events, that our staff who don't follow sports know what to put on the big screens and helps us organise how to set up our screens each week”.

WANT TO KNOW MORE?

SEND US AN EMAIL AT MAX.PHILPOT@FANZO.COM OR SCAN THE QR CODE TO GET IN TOUCH.

Katrina Whalan & team, Zagames Caulfied.

ENHANCING HOSPITALITY: STRATEGIC UPGRADES AND NEW BUILDS WITH GETC

In the bustling world of hospitality, the environment that venues provide plays a pivotal role in attracting and retaining guests. The ambiance and interior design of a venue are not just about aesthetics; they're about creating an experience that resonates with guests long after their visit. This is where strategic decisions regarding interior elements become crucial, whether it's through refurbishing existing spaces or the conceptualisation of innovative new builds.

Capitalising on Resurging Travel Trends

As travel trends in Australia continue to rebound, with domestic travel surpassing pre-pandemic levels and international arrivals gradually recovering, the hospitality sector finds itself at a pivotal juncture. With the resurgence in travel, now presents an opportune moment for hotels and

hospitality venues to consider refurbishing or redesigning their spaces. This investment not only prepares properties to meet the increased demand but also positions them to offer enhanced experiences that can significantly elevate guest satisfaction.

The Strategic Importance of Interior Design

Interior design in hospitality goes beyond decoration. It involves making strategic choices that influence both the aesthetic appeal and the operational functionality of spaces. Thoughtfully designed interiors boost the atmosphere, comfort, and overall impression, directly impacting customer reviews, repeat visits, and recommendations. In a competitive industry like hospitality, these factors are essential for success and longevity.

Refurbishments vs. New Builds: Tailoring to Need

Refurbishments provide a cost-effective opportunity for venues to modernise and adapt to evolving customer preferences without the full expense of new constructions. This process allows for the integration of the latest technologies and design trends, rejuvenating the existing infrastructure and enhancing its market competitiveness. Conversely, new builds offer a fresh slate to embed cuttingedge, sustainable technologies and design elements from the outset, potentially redefining guest experiences and setting new industry standards.

Choosing GETC: Your Partner in Hospitality Excellence

Selecting GETC as your partner for refurbishing existing properties or undertaking new constructions guarantees an ally deeply versed in the nuances of the hospitality industry. Our dedication to quality and a client-centred approach ensures that every project not only meets aesthetic expectations but also enhances operational efficiencies. Our extensive global reach and local expertise empower us to source superior materials and incorporate the latest innovations into your projects, ensuring they stand out in the competitive market.

GETC’s Meticulous Workflow

Our workflow is meticulously designed to align with each project’s unique needs, beginning with an in-depth project proposal that incorporates detailed client specifications. This initial step ensures a clear understanding and alignment of goals. The subsequent stages involve comprehensive planning and design phases where client feedback is integrated continuously. Our shop drawings and material

specifications are rigorously developed and require client approval, ensuring every detail aligns with the client’s vision and standards.

During the manufacturing phase, our commitment to quality is unparalleled, with in-depth quality checks conducted before any item ships. Our logistics team expertly manages the complexities of global shipping, ensuring timely and safe delivery of materials.

Post-Installation Support and Continued Partnership

After the project completion, our commitment to client satisfaction extends into robust after-sales support. We address any operational concerns swiftly and ensure the longevity and integrity of the installations. This ongoing commitment cements our role as a dependable partner in the hospitality sector, dedicated to long-term successes.

ENGAGE WITH GETC TODAY

We invite hospitality leaders considering upgrades or new projects to schedule a 15-minute discovery call with Melanie Cassidy, our Strategic Account Manager, by scanning the QR Code. This call is your gateway to exploring how GETC’s expertise can transform your hospitality venue, enhancing its appeal and guest satisfaction. Connect with us to leverage our solutions and make a significant impact on your next hospitality project.

BRIAN THANKFUL TO THOSE WHO SAVED HIS LIFE

A WELSHPOOL pub manager is thanking fastacting bystanders for saving his life when he suffered a cardiac arrest at work.

Brian Evans, 57, felt as though he had “a bit of a cold”, when he suddenly slumped off his chair at the Welshpool Hotel Motel in April.

“I was talking to some bar staff and all of a sudden I heard a crash, and Brian had fallen from a stool onto the ground,” his partner, Leanne Stockdale, said.

“I thought he must have hit his head but he hadn’t, he was just grey on the ground. As soon as I reached him, I knew something wasn’t right.”

Ms Stockdale and a couple of customers immediately rushed to Mr Evans’ aid, applying the pub’s Automated External Defibrillator (AED) and commencing CPR.

“As soon as we said ‘he’s got no pulse’, there were people lining up to do CPR to try to help,” she said.

“One person phoned Triple Zero (000) and we knew we had to get the defibrillator because he didn’t have a heartbeat.

“We’ve had to pull the AED out once or twice before because we’ve had a sick patient in the pub, but we’ve never had to use it.

“I was terrified. You know your CPR and first aid, but when it’s a loved one, it goes from your head.”

The bystanders delivered three shocks with the defibrillator and managed to achieve the return of spontaneous circulation before paramedics arrived.

Mr Evans was airlifted to the Royal Melbourne Hospital, where he spent five days before being able to return home.

“I want to say a big thank you to Leanne and everybody else that helped,” he said. “They still don’t know what caused it but I’m feeling fine again – I’m back to normal.

“It’s a reminder that we should all learn CPR.”

Ambulance Victoria (AV) Foster Branch acting team manager Tiana Daniels attended the case and said the actions of the bystanders were heroic.

“Minutes matter in cardiac arrests and the time while paramedics are on their way is crucial for bystanders to act,” she said.

“When a patient receives CPR and a shock, or multiple shocks as in this case, from an AED before paramedics arrive, their chance of survival increases by more than 70 per cent. “If Brian’s partner and other bystanders hadn’t acted so quickly, it could have been a very different outcome.”

Ms Daniels is encouraging community members to sign up to the GoodSAM app to give locals the best chance of survival.

“GoodSAM is a life-saving smartphone app that connects Victorians in cardiac arrest with nearby volunteers who are willing to start CPR and use an AED while paramedics are on their way,” she said.

The app directs responders to the patient as well as the nearest registered AED.

Mr Evans was reunited with the bystanders and paramedics who saved his life in Welshpool on Thursday, August 3.

UNCOVERING THE VALUE OF AN "OBLIGATION-FREE INSURANCE HEALTH CHECK"

In the lively world of pubs and hotels, where laughter echoes and glasses clink, it's easy to get caught up in the good times. But behind the scenes, ensuring your business is properly protected is crucial. Enter the "obligation-free insurance health check" – a chance to review your coverage and make sure you're covered for whatever comes your way.

IDENTIFYING GAPS: THE DISCOVERY PROCESS

Imagine a bustling pub in the heart of town, packed with regulars and newcomers alike. Amidst the hustle and bustle, the owners realize they might not be as well-covered as first thought. They decide to sit down with some savvy risk advisers from Adroit Insurance & Risk for an insurance health check.

During this consultation, the risk advisers delve deep into the establishment's current insurance

policies, meticulously examining the fine print. Through this process, they aim to identify any gaps or inadequacies in the coverage that may leave the pub vulnerable to potential risks and liabilities. This comprehensive review encompasses not only property, liability, and management liability coverages, but also extends to other essential aspects of insurance, such as business interruption, cyber and many more. By taking a holistic approach to risk assessment, the risk advisers ensure that the pub receives tailored recommendations to address all aspects of its insurance needs,

providing comprehensive protection against a wide range of potential threats and hazards. This allows peace of mind as the assets and livelihood of the publican/s are now on their way to being properly protected.

The process is further identified below:

Property Protection:

One area of focus is property insurance. The risk advisers analyse the existing property coverage to ensure it adequately protects the pub against risks like fires, floods, theft, and vandalism.

By evaluating the replacement value of the pub's assets and assessing potential risks, they recommend adjustments to the policy to provide robust protection for the establishment's physical assets.

Public Liability:

Another critical aspect is public liability insurance. With patrons frequenting the premises regularly, the risk of accidents or injuries cannot be overlooked. The risk advisers review the current public liability coverage to ensure it offers sufficient protection against potential legal claims arising from accidents or injuries on the premises. By identifying potential gaps, preaching mitigation methods and recommending appropriate coverage options, they help shield the pub from costly legal liabilities.

Management Risks:

Additionally, the risk advisers address management liability, an often-overlooked aspect of insurance. From employment disputes to allegations of negligence, managing a pub comes with various risks. The risk advisers evaluate the current management liability coverage to ensure it adequately protects the pub against potential legal claims and financial losses arising from management-related issues.

Addressing Underinsurance

The conversation also touches on a wider issue: underinsurance. Many businesses, including pubs and hotels, may find themselves underinsured, leaving them vulnerable to significant financial losses in the event of a claim. This is even more important in the current economic climate. An insurance health check is a proactive step towards addressing this issue, ensuring that establishments have the right coverage in place to protect their assets and livelihood.

Crafting Comprehensive Coverage

Armed with this info, the risk advisers from Adroit Insurance & Risk get to work. They scour the market, hunting down the best deals and coverage options. After some back-and-forth, they lock in a plan that ticks all the boxes – beefed-up property, public liability, and management liability coverage that'll keep the pub safe and sound.

A Secure Future

With their new and improved coverage in place, the pub owners can breathe easy. They're ready to face whatever the future throws their way, knowing they've got the right protection in their corner, at an extremely competitive price.

Allowing you to Take on Tomorrow

In conclusion, an "obligation-free insurance health check" is so important for pubs and hotels. By taking the time to review your coverage and make the advised necessary changes, you can keep your establishment safe and secure allowing you to focus on what really matters. So, why not schedule your own insurance health check today? It's the first step towards a worry-free future, filled with laughter, good company, and great memories.

If you would like to discuss any aspect of your insurance or take up the offer of an obligation free insurance health check, contact us today: Daniel Gilbert, Partnership Manager | danielg@adroit.com.au | 0467 690 450

Brett with Client

PARTNERS

NEW KENO CAMPAIGN TO HELP DRIVE FY25 PERFORMANCE

In the bustling world of entertainment, where choices abound, Keno wants to help Victorian hotels continue to stand out with its new brand platform Together We Play.

With Victorian hotels reporting solid Keno sales throughout FY24, all eyes are now turning to what lies ahead in the new financial year.

The robust FY24 performance has been a testament to Victorians’ love for Keno and their strong support for local hotels as hubs of community engagement and fun.

According to Mark Ryan, Keno’s State Licenced Venue Manager Victoria, this ongoing success can be attributed to the collaborative partnership between Keno and hotels.

He says this relationship is not just about driving sales but also creating memorable experiences for customers and fostering a sense of belonging within the community.

“Victorian hotels’ FY24 Keno performance demonstrates the deep-rooted affection Victorians hold for the game they know and love,” he says.

“More than just a pastime, Keno has become an integral part of the social fabric, drawing players to local hotels that serve as vibrant hubs of social engagement and entertainment.

“In this way, the results underscore the unwavering support Victorians extend to their local hotels, recognising them as vital contributors to the region's social and cultural vibrancy.”

Last month, Keno launched a new brand campaign, Together We Play, that will seek to help Victorian hotels maintain and build their position into the new financial year.

Mr Ryan says Together We Play highlights the social connections that both Victorian hotels and Keno offer to customers.

“At the heart of the new Together We Play campaign lies the belief that Keno is more than a game of chance; it's a social experience that brings people closer,” he says.

“Whether it's a group of friends bonding over numbers, or strangers striking up conversations at a local hotel, Keno creates a vibrant tapestry of shared experiences.

“It shows that it’s not just about playing a game of Keno, it’s about fostering connections, creating moments of shared joy, and celebrating the camaraderie that comes with playing together.”

The key objective of this brand platform is twofold: first, to enhance Keno's social licence by promoting inclusivity and connection, and second, to set Keno apart from its competitors in a crowded market.

By highlighting the social aspect of the game, Together We Play aims to attract a diverse audience and drive growth among new and existing customers.

Bringing Together We Play to life

The new campaign follows a group of friends as they embark on a Keno adventure. Each character brings their unique skills and personality to the game, making it a collaborative and enjoyable experience:

• THE TEAM CAPTAIN: the one to round up your mates for a game of Keno.

• THE SCRIBE: there's always one - tasked with the important job of marking everyone's favourite numbers on a ticket.

• THE RUNNER: the most important role of all - you gotta be in it for your chance to win it! Drop off your ticket at the Keno counter before the next Keno game starts.

• THE NEWBIES: new to Keno? You don't need to be a pro, picking numbers is all you need to know!

The campaign's creative direction focuses on humour and relatability, tapping into

classic Australian themes that resonate with audiences nationwide.

From quirky characters to witty dialogue, the campaign captures the essence of Together We Play – fun, inclusive, and full of surprises.

“As Keno rolls out its new brand platform, we hope Victorian hotels feel a positive ripple effect,” Mr Ryan says.

“Whether you're a seasoned Keno enthusiast or a newcomer to the game, there's something magical about coming together and saying, ‘Let's play’.

“Because in the end, the real win is not just in the numbers, but in the connections we make with others along the way.”

Victorian hotels can download Keno Together We Play assets on Keno Connectkenoconnect.com.au.

YOU CAN HAVE A SAY IN HOW YOUR SUPER IS INVESTED

Super funds invest your money for you with the aim of growing it over time into a nice, tidy nest egg for retirement. There are a lot of rules about when you can access this money, so there are some limitations on the level of control you can have over your super.

But one of the things you can control is how your money is invested. This is known as investment choice in super. Most super funds have a range of investment options to choose from.

It’s important to think about how your super is invested because it’s one of the largest investments you may have. The investment option you choose can help make a big difference to how your super grows.1

Hostplus aims to cover its members’ investment needs over their working life and beyond.

While still working and building up their super balance, Hostplus members can pick and choose from a wide range of investments. These include options for conservative investors through to high-growth options for members that are comfortable taking on more risk.

The choices are just as varied in retirement when members are drawing an income from their super. Being retired doesn’t mean their super balance has to stop growing. Depending on the way the funds are invested, growth can be the goal. Similarly, if a retired member wants to take less risk in favour of having more certainty over their balance and income in retirement - they can.

When it comes to making a choice, you don’t have to do it alone. The Hostplus website has tools and resources that can help you to understand how to choose an investment

A low-cost, award-winning super investment option with Hostplus (221)

Hostplus is proud to be recognised by some of the super industry’s leading ratings agencies. It’s a fund that is no stranger to winning awards, including Money magazine's Super Fund of the Year 2024.4

The fund also recently won the best low-cost offering by both SuperRatings and Finder for their Indexed Balanced option.5 What’s more, over the past 10 years, it’s returned 7.49% each year on average.6

What is Hostplus’ Indexed Balanced option?

For those who like to have a say in how their super is invested, Hostplus members can choose from an array of different options and Indexed Balanced is one of them.

It’s what’s known as a passively managed option. This is a low-cost style of investing that aims to track the market by automatically investing in, for example, the top 300 companies on the market. Indexed Balanced invests mainly in shares in companies in Australia and from around the world. It also invests in fixed interest (bonds) and cash.

This information is general advice only and does not take into account your personal objectives, financial situation or needs. You should consider if this information is appropriate for you in light of your circumstances before acting on it. Please read the relevant Hostplus Product Disclosure Statement (PDS), available at hostplus.com.au before making a decision about Hostplus. For a description of the target market, please read the Target Market Determination (TMD), available at hostplus.com.au.

Hostplus has engaged Industry Fund Services Limited (IFS) ABN 54 007 016 195, AFSL 232514 to facilitate the provision of personal financial advice to members of Hostplus. Advice is provided by Hostplus financial planners who are Authorised Representatives of IFS. Fees may apply for personal financial advice; for further information about the cost of personal advice, you can speak with your Hostplus financial planner or visit our website www.hostplus.com.au. Information to help you decide whether you want to use personal financial advice services being offered is set out in the relevant IFS Financial Services Guide, a copy of which is available from your Hostplus financial planner.

Hostplus has engaged Link Advice Pty Ltd ABN 36 105 811 836, AFSL 258145 to facilitate the provision of limited personal financial advice to members of Hostplus via the web-based product SuperAdviser.

Issued by Host-Plus Pty Limited ABN 79 008 634 704, AFSL 244392 as trustee for the Hostplus Superannuation Fund (the Fund) ABN 68 657 495 890, MySuper No 68 657 495 890 198.

Past performance is not a reliable indicator of future performance and should never be the sole factor considered when selecting a superannuation fund. Awards and ratings are only one factor to consider when selecting a superannuation fund. Host-Plus Pty Limited pays licence fees to use these awards. Ratings are general advice only and have been prepared without taking account of your objectives, financial situation or needs. Consider your personal circumstances, read the product disclosure statement and seek independent financial advice before investing. The ratings are not a recommendation to purchase, sell or hold any product.

1 https://moneysmart.gov.au/grow-your-super/super-investment-options accessed 09/04/2024.

2 Hostplus’ Balanced option is ranked number one versus peers over 20 years. Source: SuperRatings Accumulation Fund Crediting Rate Survey – SR50 MySuper Index, March 2024. Past performance is not a reliable indicator of future performance and should never be the sole factor considered when selecting a superannuation fund.

option wherever you are in life. Our members also have access to advice in a way that suits them – online, over the phone or face to face. You can check out our advice offerings at hostplus.com.au/advice.

When joining Hostplus, members are automatically invested in the Balanced (MySuper) option. The Balanced option is the top-performing MySuper option over 20 years2 and was awarded Money magazine's Best MySuper Single Strategy Product 2024.3 This award recognises the product's performance over the short and long term. So, whether you make an investment choice or not, your super is in good hands with Hostplus. That’s a plus.

To explore Hostplus’ investment options visit hostplus.com.au/investments.

From the member’s point of view, it’s an option designed to minimise their investment fees and costs- sitting at just 0.04% p.a. currently, making the Indexed Balanced option one of the lowest-cost balanced options available in Australia.7

That’s a plus.

To find out more about ways to invest your super, including Indexed Balanced and other indexed options, visit hostplus.com.au/investments.

3 Rainmaker Information as at June 30, 2023. MySuper single strategy products ranked by best weighted performance over one, three, five and 10 years. Must have at least three years’ performance, be public offer and AAA rated by Rainmaker Information.

4 Money magazine Best of the Best award winners are chosen by Rainmaker information. Visit moneymag.com.au to find out more about how the awards are chosen.

5 The award criteria for Finder’s Best low-cost super fund 2023 can be found at www.finder.com.au/super-funds/hostplus-super. SuperRatings rating is issued by SuperRatings Pty Ltd ABN 95 100 192 283 AFSL 311880 (SuperRatings). Ratings are subject to change without notice and SuperRatings assumes no obligation to update. SuperRatings uses objective criteria and receives a fee for publishing awards. Visit superratings.com.au for ratings information and to access the full report. © 2023 SuperRatings. All rights reserved.

6 Source: SuperRatings Accumulation Fund Crediting Rate Survey –SR50 Balanced (60–76) Index, March 2024.

7 This fee represents the investment fees and costs incurred over the 2022/23 financial year, as disclosed in Hostplus’ Product Disclosure Statement. The Hostplus Indexed Balanced option has one of the lowest fees of public offer funds’ balanced investment options (with 60-76% growth assets) as at 31 December 2023. Fees include percentagebased and fixed administration fees, investment fees and costs (including performance-based fees). Fee comparison conducted using SuperRatings SMART 2.0 system on 7 February 2024, based on a super account balance of $50,000.

SUPER FUND OF THE YEAR

Australia’s freshest bulk cooking oil

Delivered to you within 14 days of refinement.

As Australia’s leading bulk cooking oil supplier, we pride ourselves on delivering sustainable, high-quality oils directly to your kitchen, so you can focus on what matters most.

SIMPLE PERFORMANCE MANAGEMENT TIPS TO IMPROVE

Nick Braban was a pub manager for 20 years before joining Tanda. Here are some tips picked up along the way.

If you read about performance management online, there’s a lot of discussion about workplace culture and vibe. There’s definitely some valuable lessons in it, but I think that a lot of businesses forget about some of the basics.

Getting the best out of shift and hourly based staff is also naturally different from keeping white collar office staff happy. Read on, and I’ll share my best tips from 20 years of working in the industry.

Reinforce Positive Aspects

From management’s perspective, I like to think of performance management and culture as a ledger with positive and negative things you need to do to flourish. On the positive side sit all the typical things like a team lunch or giving a good employee a pay rise.

Everyone likes to talk about these things, and why not. Reinforcing the positive aspects of working at your business brings staff together.

Remove bad practices

In my experience, enforcing (and documenting) the negative side of the ledger is just as important. These are things like setting

expectations, dealing with struggling employees, and even letting people go.

The issue is that it needs to be done the right way - and this is where many businesses stuff up. Often, people will let the issues pile up with an employee or a practice, then suddenly snap, and try to let someone go.

This can lead to tension, have bad effects on team dynamics, or worse, a complaint. Instead, I’ve found the best way to deal with performance issues is to set the expectations early, and ensure managers quickly let an employee know when they’re out of line.

Performance Manage Employees

The reality is that some employees won’t toe the line. If this is the case, there’s a few things you can do. Firstly, you want to make sure that all employees have a probation period. This is your time to weed out staff that simply aren’t up to the task and limits the “documenting” you may have to do for longer term employees.

Fixing underperformance

If someone’s underperforming you need to have honest discussions and let them know they’re not meeting expectations. These expectations have to be reasonable, and you need to make the comments in a formal setting - with it all well documented!

Letting staff go

Some staff unfortunately need to be let go. If this is the route you go down, it’s very important you follow the rulebook. Unfair dismissal claims can end up costing your business tens of thousands of dollars.

Tanda’s new advanced HR features provide your team with the tools to manage both the positive and negative sides of the ledger.

Documenting things from the Tanda mobile app immediately means a manager can never have an excuse around why or where diaries, warnings, and plans exist.

To have a look at Tanda and these features please get in touch with Aidan and our Victoria team!

AIDAN DOOLEY

0481 615 433 AIDAN@TANDA.CO

The AHA (Vic) HospoFuture Forum and Hospitality Expo is back for 2024.

This exciting event will feature an impressive line-up of speakers and suppliers showcasing the latest and most innovative products in the hospitality industry. This is your chance to learn, connect, and discover solutions that will elevate your business to new heights.

We are excited to announce our first keynote speaker, Dr. Adam Fraser.

KEYNOTESPEAKER KEYNOTESPEAKER

Dr.AdamFraser

Aworld-renownedhumanperformance researcherandconsultant,Dr.Fraserhas revolutionisedhoworganisationsachieve high-performancecultures.

EARLYBIRDTICKETS EARLYBIRDTICKETS ONSALENOW! ONSALENOW!

Early Bird Price: $110 per ticket *Earlybirdticketsavailableuntil5PMon10Julyoruntilsoldout

Date:Tuesday,August27,2024

Time:12pm–5pm

Location:Level17,RACVCityClub

NEW HOTEL MEMBERS

MAC’S HOTEL KILMORE

57-59 SYDNEY STREET, KILMORE VIC 3764 | 0357811440

The Macs Irish pub Macshotelkilmore is a place where locals and visitors alike come to unwind, catch up with friends, and enjoy some of the best food and drink. The friendly and welcoming atmosphere creates a sense of community that is hard to find elsewhere, and it's this sense of community that keeps people coming back time and time again. Whether you're looking for a quick drink after work or a leisurely meal with friends, Macs Hotel Kilmore is the perfect place to relax and enjoy the company of others.

THE SOCIAL BAR

100 PALL MALL, BENDIGO VIC 3550 | (03) 5443 4916

The Social Bendigo is situated right in the middle of town on the main road through town. They have a fabulous menu including Asian Fusion share dishes, steakhouse grill & more.

With over 400 spirits on the shelf, 12 beers on tap, local wines by the glass or bottle and the best cocktails in town, THE SOCIAL is the place to share with all your favourite family, friends, and work colleagues. The venue weekly specials, like $1 buck wings and dumplings Tuesdays, and TAPPY HOUR as well with schooners from just $6.

GOLDY'S! TAVERN

66A GOLD ST, COLLINGWOOD VIC 3066 | (03) 9007 2282

"There’s something magical about Goldy’s! Maybe it’s how the sun streaks through the front windows and bathes the pool table in light that makes the silver balls sparkle…or it could simply be how everyone’s favourite song seems to be playing when they walk in.

You can’t quite place where the magic comes from, but if you sit at the orange bar long enough and listen to the laughter and stories being shared around, you realise, with the right type of eyes, that the magic comes from the shared love of everyone within.

This is a pub where your new best friend sits waiting, this is the pub where long lasting friendships are forged. This is Goldy’s!, and it’s magical.”

- Matthew O’Brien, Local Legend

THE BRASS MONKEY ON LONSDALE

388 LONSDALE STREET, MELBOURNE VIC 3000

The Brady Group is opening a one-of-a-kind underground bar, The Brass Monkey, which highlights Victorian produce. They’ve teamed up with sommelier Luke Campbell to create a wine list featuring selections from various regions across Victoria.

You can enjoy wines from places like the Yarra Valley and Mornington Peninsula without leaving the city. The bar will also offer unique cocktails made with local ingredients, such as the Wangaratta Fingerlime Sour and the Ballarat Star Martini.

THE OSBORNE ROOFTOP AND BAR

119 COMMERCIAL RD, SOUTH YARRA VIC 3141 | (03) 9866 7918

Located just a short walk from Chapel Street, and positioned over two levels, The Osbourne serves as a hub for our cosmopolitan neighbourhood. There's something for everyone at The Osborne Rooftop & Bar. The team believes the perfect event begins with the right venue.

With a range of options to choose from, and a team of expert chefs, wait staff and hosts, they can cater to events ranging from small to large. ‘The O’ boasts a multitude of function spaces, including the Rooftop, Cocktail Lounge, Restaurant, Private Dining Room, and Courtyard.

NEW PARTNERS

BEGA FOODSERVICE

At Bega Foodservice, we create great brands and innovative foodservice solutions to help Australian businesses grow.

Bega Foodservice is the proud custodian of some of Australia’s most iconic brands and products, which fill the fridges and kitchens of hospitality venues right across the nation.

Some of Bega Foodservice’s brands’ heritage extends back many decades. Today, its range includes the professional range of foodservice-specific Dairy Farmers culinary cream and cheese products, along with superior quality products from power brands including Vegemite, ZoOsh, Farmers Union, Yoplait and Bega Peanut Butter.

Our team are dedicated to providing high quality industry expertise and tailored foodservice solutions.

Bega Foodservice –creating great food for a better future.

Darcy Shew

National Business Development Manager

M: 0476 234 191

E: Darcy.Shew@bega.com.au

CCL DISTRIBUTORS

CCL Distributors are your commercial glass & dishwasher specialist. Whether it’s a standard under-bench glasswasher, a pass-through dishwasher, a state-of-the-art RO ‘no touch’ glass polishing system or our niche glass dryer – CCL can assist.

From local cafes, bars, bakeries & restaurants to world renowned sporting venues & major hospitals around Australia, we have found solutions & made recommendations.

CCL are also your onestop-shop when it comes to after care. Our team of experienced engineers are located across Victoria to ensure we have your service, repair, spare parts & chemical needs covered.

Lee Bizley M: 0437 999 447 e:lee@ccldistributors.com www.ccl-distributors.com

GIGACOMM

At a time when connectivity is key, GigaComm is making their state-of-the-art fibre internet available to AHA (Vic) pubs and Accommodation Australia (Vic) hotels across Victoria. This means lightningfast internet speeds that not only enhance the guest experience but also streamline the daily operations – ensuring that every online booking, every streaming service, and every digital interaction is smooth and uninterrupted.

Oh and yes, the AHA (Vic) office is, right now, in the process of installing the Gigacomm’s superfast internet to improve our service delivery to members.

Contact Jonathan Field today to upgrade your internet connection with a special member only deal from GigaComm.

Jonathan Field 0417 317 886 jonathan.field@gigacomm.net.au www.gigacomm.net.au

JBN SOUND

JBN Sound Solutions is a global leader in directional audio technology, addressing noise concerns caused by amplified music.

Our innovative JBN Sound Ceiling® offers an immersive sound experience whilst effectively mitigating noise disturbances, perfect for indoor and outdoor installations.

Trusted in renowned venues such as hotels, pubs, and nightclubs, our solution provides an elevated venue experience whilst keeping noise complaints at bay.

Discover more at www. jbnsoundceilings.com or contact us at +61 409 931 704.

Rebecca Said Marketing Manager M: 0409 931 704 www.jbnsoundceilings.com

KEEN TO CLEAN

Established in 2003, Keen to Clean is a recognised commercial cleaning franchise brand across Australia approved by FCA.

Locally based in Melbourne, Keen To Clean has a strong franchise network of dedicated franchisee, who currently serve over 1000+ clients across Victoria, SA, QLD and NSW.

Our teams specialize in regular cleaning services inlcuding carpet steam cleaning, window cleaning, floor scrubbing, high pressure cleaning, deep cleaning services etc.

Keen To Clean is a registered labour hire provider and are fully insured. With our triple ISO certification, we ensure quality and cleaning standards are maintained for our clients at all times.

So if in need of a good clean, call us as we are Keen To Clean.

Chirag Maheshwari M: 0411 102 426 E: chirag.m@keentoclean.com.au www. keentoclean.com.au

ONYX GAMING

ONYX Gaming are a licensed gaming machine supplier, operational advisor and EGM systems company, supplying hundreds of hospitality venues across Australia.

What began as a gaming management business in 2009 has grown to become a full-service advisory and gaming infrastructure company, operating throughout Victoria, Queensland, New South Wales, South Australia and Tasmania. Together with their US systems partner, CasinoTrac, ONYX Gaming are the end-toend international gaming solution for independent and group hospitality venues.

Paul Naylor

National Sales Manager p: + 61 3 8671 1922 m: +61 419 352 295 e: pauln@onyxgaming.com.au www.onyxgaming.com.au

VNYOU

Vnyou is a mobile app that enable users to find venues that have features that they are looking for on a day or night out. Whether that be a kid’s room, type of beer, gaming options or a meal deal.

Venues simply register via the web site and enter all the features that match what they have. From there venue owners and managers can get real time feedback on how many page visits they have had, social media visits, bookings made through the app and most importantly any feedback visitors or pub goers have left.

Vnyou is free to join and would to love to feature and promote all the great venues in Victoria

Alex Cables M: 0493 868 944 e: info@vnyou.com.au www.vnyou.com.au

AHA (Vic) Partner Directory

ACCOUNTING AND BUSINESS ADVISORY SERVICES

SW Accountants & Advisors www.sw-au.com

Tim Stillwell

tstillwell@sw-au.com 03 86351861

Charman Partners www.charmanpartners.com.au

David Gow

david@charmanpartners.com.au 03 9878 8200

HTL Capital htlproperty.com.au

Matthew Wright

matthew.wright@htlcapital.com.au 0423 182 144

BEVERAGE SUPPLIERS

Australian Liquor Marketers (ALM) www.almliquor.com.au

Jeremy Goodale

jeremy.goodale@almliquor.com.au 03 8368 6333

Campari Group www.camparigroup.com/en

Mick Allen mick.allen@campari.com 0437 257 455

AUDIO, LIGHTING & STAGING

Jands www.jands.com.au

Ilias Sintrikos

isintrikos@jands.com.au 0408 506 620

JBN Sound www.jbnsoundceilings.com

Rebecca Said 0 409 931 704.

ATM AND EFTPOS CASH OUT SUPPLIERS

Banktech Group www.banktech.com.au

Michael Queale

michaelq@banktech.com.au 0408 462 321

NEXT Payments www.nextpayments.com.au

John Bakker

jbakker@nextpayments.com.au 0418 500 868

Carlton & United Breweries www.cub.com.au

Tim Powell tim.powell@cub.com.au 03 9420 6468 I 0417 416 050

Coca-Cola Europacific Partners www.ccamatil.com

Justin Mckenzie justin.mckenzie@ccep.com 0400 637 085

CUB Premium Beverages www.asahipremiumbeverages.com

Simon Grant simon.grant@cub.com.au 0411 205 161

Diageo Australia www.diageo.com

Kyle Petrie 0434 806 117

Kyle.Petrie@diageo.com Lion www.lionco.com

Matt Windsor matthew.windsor@lionco.com 03 9277 5826 I 0417 262 270

Southtrade International www.southtradeint.com.au

Will Goodyear will.goodyear@southtradeint.com.au 0411 205 168

Treasury Wine Estates www.treasurywineestates.com

Neil Grant

neil.grant@tweglobal.com 0412107 764

BANKING SERVICES

Commonwealth Bank www.commbank.com.au

Steven Chapman

steven.chapman@cba.com.au 0436 820 085

AHA (Vic) Partner Directory

BOOKKEEPING

OnTap Hospitality www.on-tap.com.au

Freddie Deegan freddie@on-tap.com.au 03 8779 6505

Quantaco www.quantaco.co

Ryan Morris | Business Development Manager ryanm@quantaco.co 0466 352 958

BUILDING AND INTERIORS

DESIGN GROUP

TM Design Group www.tmdg.com.au

Ian Macklin imacklin@tmdg.com.au 0417 147 110

URBN Group www.urbngroup.au

Tom Herbert tom@urbngroup.au 0456 731 836

BUILDING MATERIALS

Bunnings www.bunnings.com.au

Lana Kleesh LKleesh@bunnings.com.au 0439 846 847

CASH SOLUTIONS

Authentic Security www.authenticsecurity.com.au

Michael Palumbo mpalumbo@authenticsecurity.com.au 0455 775 042

CLEANING SERVICES

KADD Facility Group www.kaddfacilitygroup.com.au

Nick Bailey

nick.bailey@kaddfg.com.au 03 9545 5759

Keen to Clean www.keentoclean.com.au

Chirag Maheshwari chirag.m@keentoclean.com.au 0411 102 426

DEFIBRILLATORS

AED Authority aedauthority.com.au

Wayne Thomas wayne@aedauthority.com.au 0437 803 353

DIGITAL MARKETING

Impact Data www.impactdata.com.au

Sarah Franklyn sarah.franklyn@impactdata.com.au 03 9827 7790

ENERGY

Enercom Energy www.enercomenergysolutions.com.au

Alan Worman alan.worman@enercomenergy.com.au 0478 822 448

Trans Tasman Energy Group www.tteg.com.au

Craig Marschall cmarschall@tteg.com.au 1300 118 834

AHA (Vic) Partner Directory

ENERGY – SOLAR

Solar Energy Enterprises www.solarenergyenterprises.com.au

Adam Dragic adam@solarenergyenterprises.com.au 0404 944 449

Energis www.energis.com.au

Steven Field steven@energis.com 0418 317170

ENERGY DRINK

Red Bull Australia www.redbull.com.au

Zane Hudson zane.hudson@redbull.com 03 9647 7402 I 0423 799 371

EVENT STAGING

Encore Event Technologies www.encore-anzpac.com

Dean Placek dean.placek@encore-anzpac.com 0400 105 125

FINANCE SOLUTIONS

Berkley Capital Partners www.bcpartners.com.au Wal Constable wal.constable@bcpartners.com.au 0422 009 639

FIRST AID PRODUCTS

Medical Solutions www.medicalsolution.com.au

Maria-Louise Culcasi maria-louise@medicalsolution.com.au 0417 389 882

FOOD SERVICE DISTRIBUTORS

PFD Food Services www.pfdfoods.com.au

Gavin Keegan gkeegan@pfdfoods.com.au 0457184 505

Bega Foodservices www.bega.com.au

Darcy Shew Darcy.Shew@bega.com.au 0476 234 191

Oakdale Meat Co www.oakdalemeat.com.au

Ryan Young ryoung@oakdalemeat.com.au 0432 267 225

Patties Food Group www.patties.com.au

Bill Biggs bill.biggs@patties.com.au 0419 679 116

SIlver Chef www.silverchef.com.au

Sas Ilievski sas.ilievski@silverchef.com.au 0417 746 322

FOOD SERVICE EQUIPMENT

Comcater www.comcater.com.au

Matthew Crozier m.crozier@comcater.com.au 0475 777 006

Chef’s Hat www.chefshat.com.au

Rebecca Knott 0487 700 555 rebecca@chefshat.com.au

FURNITURE & REFURBISHMENT SPECIALISTS

GETC www.au-getc.com

Melanie Cassidy 0429 292 844

m.cassidy@au-getc.com

Strand Hospitality Furniture www.strandhospitalityfurniture.com.au

Rob Lens rob@strand.furniture 0422 049 355 | 03 9421 4717

AHA (Vic) Partner Directory

GAMING

Keno www.keno.com.au

GLASS AND DISHWASHER SERVICES

CCL Distributors

Luke Harrison luke.harrison@thelotterycorporation.com 0429 001 257

Tabcorp www.tabcorp.com.au

Paul Carew carewp@tabcorp.com.au 03 9868 24281 | 0439 398 761

GAMING MACHINE MANUFACTURERS

Aristocrat www.aristocrattechnologies.com

Matt Mccarroll matt.mccarroll@aristocrat.com 03 9644 1000 I 0438 457 246

Konami www.konami.com/en

Matt Stuart stuart0307@konamigaming.com 0419 245 023

Ainsworth www.agtslots.com

Gina Lappas glappas@agtslots.com

Light & Wonder

Sandra Renwick srenwick@lnw.com 0420 315 461

ONYX Gaming

Paul Naylor onyxgaming.com.au 03 8671 1922 0419 352 295 pauln@onyxgaming.com.au

GAS SUPPLIER (CYLINDER & BULK)

Supagas www.supagas.com.au Leigh Street LeighStreet@supagas.com.au 0410 533 941

GIFT CARDS

The Card Network www.pubandbar.gift

Filomena Frisina filomena@tcnpayments.com 0415 649 369

Lee Bizley lee@ccldistributors.com 0437 999 447 www.ccl-distributors.com

HOSPITALITY TECHNOLOGY

me&u www.meandu.com

Simon Watson simon@meandu.com.au 0490 207 760

Vnyou

Alex Cables 0493 868 944 info@vnyou.com.au www.vnyou.com.au

ICE MAKING EQUIPMENT AND SERVICES

Coast Ice & Cold Solutions www.coastdistributors.com.au

William Knott william@coastdistributions.com.au 0466 180 024

IMMIGRATION ADVICE & PROCESSING

Absolute Immigration Services www.absoluteimmigration.com

Majlinda Lulo majlinda.lulo@absoluteimmigration.com 1300 227 658

Ferntree Migration www.ferntreemigration.com.au

Cathrine Burnett-Wake cbw@ferntreemigration.com.au

AHA (Vic) Partner Directory

INSURANCE

Adroit Insurance and Risk www.adroit.com.au

Daniel Gilbert M 0467 690 450 danielg@adroit.com.au

Bupa www.bupa.com.au/corporate

Katie Dolling katie.dolling@bupa.com.au

INTERNET PROVIDERS

GigaComm

Jonathan Field jonathan.field@gigacomm.net.au 0417 317 886 www.gigacomm.net.au

IT MANAGEMENT

Efex www.efex.com.au

David Rose david.rose@efex.com.au 0478116112

LIQUOR, GAMING & PLANNING LAWYERS

BSP Lawyers www.bsplawyers.com.au

Alison Elverd aelverd@bsplawyers.com.au

Elizabeth Priddle epriddle@bsplawyers.com.au 03 9670 0722

Ryan Commercial Lawyers

Paul Ryan pryan@ryanslaw.com.au 0418 393 535

LIQUOR BUYING GROUPS

United Innkeeper Association

Thirsty Camel/ Liquor $avers/Drink Link www.thirstycamel.com.au

Adrian Moelands

adrianm@thirstycamel.com.au 0408 871 629

Liquor Marketing Group www.lmg.com.au

Chris Christofi cchristofi@lmg.com.au 0401 714 257

LOYALTY REWARDS

redeemX www.redeemx.com

Christo Nurtsis christo@redeemx.com 61 2 9099 4352

MEDIA

The Age www.theage.com.au

Marina Caccavari mcaccavari@fairfaxmedia.com.au 0439 773 584

MUSIC SOLUTIONS

Nightlife Music www.nightlife.com.au

Ben Batres benb@nightlife.com.au 0402 513 131

OIL MANAGEMENT SYSTEMS

Cookers Oil www.cookers.com.au

Robbie Coccaro rcoccaro@cookers.com.au 0447 474 425

AHA (Vic) Partner Directory

OUTSOURCED ACCOMMODATION SERVICE

PROVIDER

ahs hospitality www.ahshospitality.com.au

Leanne Graham

lgraham@ahshospitality.com.au 0417 698 639

PAY TV

Foxtel for Business www.foxtelbusiness.com.au

Iain Nelson

Iain.Nelson@foxtel.com.au 0438 977 971

Stan Sport www.stan.com.au

Tim Fishwick tim.fishwick@stan.com.au 0416 208 417

Optus Sport for Business

Bradley Dolan bradley.dolan@optus.com.au 0435 277 953

PLAYGROUND EQUIPMENT

GoPlay www.goplay.net.au

Simon Lovell simon@goplay.net.au 0428 750 610

PRINT MANAGEMENT

Invicium www.invicium.com.au

Tim Campisi tim@invicium.com.au 0422 214 413

POINT OF SALE SYSTEMS

Bepoz Oolio www.bepoz.com.au

James Verlaque james.v@bepoz.com.au +61 426 227 040

H & L Australia www.hlaustralia.com.au

Ben Williams

ben.williams@aspiresoftware.com 0421 748 010

RECRUITMENT

Universal Blue Ocean www.universalblueocean.com

Jim Irwin jim@universalblueocean.com 0459 026 274

REFRIGERATION

United Refrigeration www.unitedrefrig.com.au

Dean Ferraro dean@unitedrefrig.com.au 0448 994 446

RESERVATION SOFTWARE

Now Book It www.nowbookit.com

Leon Kopp leon@nowbookit.com 0417 417 412

AHA (Vic) Partner Directory

SECURITY SOLUTION PROVIDERS

Hikvision www.hikvision.com/au-en

Jim Makaronis

Dimitrios.Makaronis@hikvision.com 0408 132 072

SNACKFOOD SUPPLIER

The Smith’s Snackfood Company www.smiths.com.au

Wayne McConnell wayne.mcconnell@pepsico.com 0412 806 907

SPORTS ENTERTAINMENT

Fanzo www.fanzo.com.au

Jonathan Richards jono@fanzo.com 0423 557 691

VALUERS AND PROPERTY BROKERS

Charter Keck Cramer www.charterkc.com.au

Tony Close tony.close@charterkc.com.au 1300 242 787 | 0407 510 025

CRE Brokers www.crebrokers.com

Phil Mammolito phil@crebrokers.com.au 0438 371 094

VISUAL ENTERTAINMENT SOLUTIONS

Big Screen Video www.bigscreenvideo.com.au

Craig Thomson craig@bigscreenvideo.com.au 1300 BIG SCREEN | 0418 531 802

SUPERANNUATION

HOSTPLUS www.hostplus.com.au

Amy Dicker adicker@hostplus.com.au 03 8636 7713 I 0437 591 645

TOBACCO SUPPLIER

British American Tobacco Australia www.bata.com.au

Nicholas Booth nicholas_booth@bat.com 0414 783 608

TRAINING

William Angliss Institute of TAFE www.angliss.edu.au

Brendan Clennett brendan.clennett@angliss.edu.au 03 9606 2447

WASTE MANAGEMENT SOLUTIONS

Harp Renewables Australia www.harprenewables.au enquiries@harprenewables.au. 1800 HARP | 1800 427 700

WORKPLACE WELLBEING SUPPORT

Liminal Wellbeing www.liminalwellbeing.com.au

Will Hams will@liminalwellbeing.com.au 0437 857 498

Readiness www.readiness.com.au

Paul Francis paul.francis@readiness.com.au 0413 838 412

Simon Kearney simon.kearney@readiness.com.au 0422 408 756

WORKFORCE MANAGEMENT SOFTWARE

Tanda www.tanda.co

Nick Braban nick.braban@tanda.co 0402 846 900

AHA (VIC) principal partners

AHA (VIC) corporate partners