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View with images and charts Global business of Radisson Water Garden Hotel Radisson Hotels & Resorts, one of the world's leading, full-service global hotel companies, operates, manages and franchises more than 410 hotels and resorts in 63 countries. From its franchise partners and strategic allies, to every manager and employee at every hotel, the Radisson organization is committed to providing warm and engaging hospitality at every point of guest contact. The brand is focused on being the hotel of choice for today's independent-minded frequent business and leisure travelers who want more control over their hotel experience and the company is attuned to their changing needs. Radisson Hotels & Resorts is committed to change and innovation in all key areas including its growth strategy, operations, franchising, sales and marketing, and technology, to operate with maximum effectiveness in a highly competitive business environment. Radisson continues to expand its presence in key markets in the Americas, Asia Pacific and Europe, the Middle East and Africa, reaching new markets and customers. The company is solidifying its position by focusing on total guest satisfaction, industry-leading loyalty programs and extensive customer relationship programs A key to the success of Radisson's growth has been its connectivity to the global travel industry and its many sophisticated management systems and business building tools in such areas as reservations delivery including emerging areas of electronic commerce, customer rewards, sales and marketing, operations, training and public relations, to foster the success of its hotels. The company's business delivery technology reaches over 140 countries: providing instantaneous, convenient service for customers, travel consultants and hotel staff. The "Curtis-C" reservation system is also accessible through airline reservations systems worldwide, toll-free numbers (in the U.S. and Canada 800-333-3333) and the brand's awardwinning Web site, (http://www.radisson.com/), has grown online revenue by 60 percent each year, over the past few years. The brand is also with the world's leading travel Web site partners with links to over 30,000 affiliate sites. Radisson's award-winning Web site offers an enhanced reservations process and online personalization features to help more Web users shop for a hotel, make or change a reservation or plan an event or vacation at any Radisson hotel worldwide. As part of its focus on total guest satisfaction, Radisson offers one of the hospitality industry's most dynamic guest relations training programs called "Yes, I Can!" This program translates the core of the company's service philosophy for hospitality excellence to the front-line service employees in Radisson operations worldwide. After more than a decade, "Yes I Can" has become a central part of the Radisson culture, creating a point of difference for the brand in the manner with which customers are served."Stay Your Own WaySM" Radisson has introduced a bold new


advertising campaign that speaks directly to the frequent guests' desire to have more control over their hotel experience. The new advertisements use the tagline "Stay Your Own Way" with a variety of headings such as Stay Fit, Stay Focused and Stay Full, which shows on a personal level how each traveler has his/her own idea of what they want to do during their stay. Radisson is working to develop an array of options that will further enable guests to have more control during their stay. In Sept. 2004, Radisson launched Express YourselfSM, the hotel industry's first prearrival, and online check-in system. Guests book their reservation and can then checkin online via http://www.radisson.com/ at their convenience up to seven days in advance of arrival and note their hotel stay preferences. Upon arrival, guests only need to show their credit card and Check-in Pass for identification at the Express Yourself area of the front desk and their room key and hotel information packet will be ready for them. The service is available throughout the Americas and at Radisson Edwardian Hotels in the United Kingdom.  Radisson hotels in the U.S., Canada and the Caribbean are upgrading 90 percent of their beds with a custom-designed Sleep Number bed by Select Comfort TM by 2006. Unlike traditional innerspring mattresses, the Sleep Number® bed uses air chamber technology which enables the firmness of a queen or king-size bed to be adjusted to each guest’s precise comfort level, their Sleep Number. The Radisson has also added upscale customized bedding, including plush feather and down sleeping pillows, a signature duvet, color-coordinated bed skirt and decorative chenille runner. Rewarding Guests Radisson Hotels & Resorts is part of the gold point’s plus h program from Carlson Hotels Worldwide that offers guests the freedom and flexibility to earn rewards more quickly than any other hotel program. The program also enables members to quickly reach the elite tiers. Members earn Silver Elite status with 5,000 points a year and Gold Elite status with 10,000 points a year. For more information, visit http://www.goldpointsplus.com/. Currently, Gold Points are earned at all Radisson hotels in the United States, Canada, the Caribbean, Mexico, Central and South America. Residents of these countries can earn points at Radisson SAS and Radisson Edwardian hotels in Europe as well. Members of gold points plus earn 10 Gold Points per U.S. dollar spent on the room rate and 1,000 points every time a member books their stay online. Rewarding Travel Agents Radisson is the only hotel company to offer a patented online loyalty program for travel agents called "Look To Book," which allows them to automatically earn points toward valuable merchandise and incentive awards in return for booking Radisson hotels. This exclusive, highly successful program includes travel agents in 106 countries worldwide. It is one of the company's showcase programs for providing business support to its hotels. Radisson has grown from its home country of the United States to become a global leader in the hospitality industry by entering into management agreements, licensing and through embracing partnerships with existing hotel companies. Examples of the


company's highly successful partnerships include Residue SAS Hospitality's development of Radisson SAS hotels and three other Carlson hotel brands in Europe, the Middle East and Africa, and Radisson Edwardian Hotels in the United Kingdom. Global presence and expansion into new markets is a key part of Radisson's heritage. Radisson opened the first American-managed hotel in Moscow and today has several locations throughout Europe and the Middle East. Radisson Hotels & Resorts, with headquarters in Minneapolis, Minn., is one of the lodging brands of Carlson Hotels Worldwide. Carlson Hotels Worldwide is part of Carlson Companies, Inc., one of America's largest privately-owned corporations. Radisson hotels are named after the famous French explorer, Pierre Esprit Radisson, who visited many parts of the Upper Midwest and Canada during the 17th century

Radisson Hotels & Resorts offer a full variety of distinct services and amenities to meet your needs as you travel on business or leisure so you can Stay Your Own Waysm.  Express Yourselfsm pre-arrival online check-in  Custom-designed Sleep Number bed by Select Comfort TM, available exclusively at Radisson hotels in the United States, Canada and the Caribbean  Part of goldpoint plussm guest loyalty program, offering greater flexibility and freedom to earn points faster than any other hotel loyalty program  Restaurants and room-service  Fitness Centers and other recreational facilities  High-speed and wireless Internet access  Meeting and banquet facilities, as well as online meeting/event planning tools From our franchise partners and strategic allies, to every manager and employee at every hotel, we are committed to providing you with personalized, professional guest service and genuine hospitality at every point of guest contact. Our "Yes I Can!" service philosophy focuses on empowering employees on doing all they can to make sure that you are completely satisfied with your stay. As the Radisson brand evolves, our vision is centered on the quality of facilities and services, "beginning with the guest in mind." Our chief mission is to create loyal, satisfied customers who will return to Radisson properties repeatedly because of the quality and value offered. The Radisson Story The Radisson brand is focused on developing great hotels in strategically important locations, being a trusted and recognized brand, building valuable relationships with the guests it serves. Executive Leadership


The leaders of Radisson Hotels & Resorts and Carlson Hotels Worldwide. Franchise Development Radisson Hotels & Resorts manages and franchises full-service hotels and resorts worldwide. The entire Radisson organization from franchisees and strategic allies, to every manager and employee at every hotel, is committed to providing personalized, professional guest service and "Genuine Hospitality". Diversity Radisson Hotels & Resorts celebrates and seeks diversity in all aspects of its business. Under the leadership of a Vice President of Diversity, Radisson is reaching out with hotel initiatives, programs and events - including training, business development, recruitment, marketing and vendor sourcing - to insure that its business operations reflect the diverse world in which we live. Corporate Responsibility Radisson Hotels & Resorts, as part of Carlson Hotels Worldwide, is committed to ethical and responsible business practices and supports initiatives that build relationships with the communities in which we operate and our global society. Radisson Partner Network More Choices. More Rewards at Radisson. Radisson Hotels & Resorts速 partners with over 20 worldwide airline programs to provide our guests with frequent flyer mileage for stays at our hotels around the world. Earn mileage and redemption options through our goldpoints plus速 program, or receive standard mileage for stays where goldpoints plus is not available. Radisson also partners with major financial partners such as American Express, Diners Club, Discover Visa and Mastercard to provide our guests with special redemption offers and promotions.

Retailing Shape Of Radisson Radisson Water Garden Hotel Dhaka Information Conveniently located on airport road leading to the main city, and adjacent to the diplomatic enclave and upcoming blue chip commercial hub of Baridhara, Gulshan &


Banani, only 5km from the main international airport. Comprising 204 rooms & suites including Radisson Club Executive floors, all rooms feature king, queen or twin size beds, large work areas with High-Speed Internet, direct control air-conditioning, inroom safe, mini bar, tea/coffee making facilities and ironing facilities. The Radisson Water Garden Hotel Dhaka offers a variable feast for the senses. Our 7 food & beverage outlets include a selection of the finest cuisine, a wide selection of imported premium cigars & beverages and live entertainment. Revitalize and rejuvenate the mind, body & soul in Dhaka's first internationally managed Sundaree Spa and Health Club. Areas Served: Dhaka Restaurants: • • • •

Water Garden Brasserie Sublime Spice & Rice Chit Chat

Recreation: • •

Wonderland (Theme Park) Fantasy Kingdom - Amusement Park

Attractions: • Lalbagh Fort • Ahsan Manzil • National Museum • National Memorial (Savar) • National Parliment House Multi-channel Retailing of Radisson: View into the Future

Your Relationship For Success At Radisson, we're moving forward -- fast and focused. Radisson will lead by example in managing a standard of quality product and service to keep our brand consistent and strong. Our development strategy encompasses all of the key areas of support for a successful hotel business. Radisson's vision:


• •

Great places in great places. Radisson is looking for quality hotels in strategic locations. We need to be where our guests tell us they need to go. A recognized and trusted brand. Radisson is a name that guests can trust. We are committed to maintaining that trust through a consistent, quality guest experience every time one of our guests walks through a Radisson door. Valuable relationships with the guests we serve. Radisson provides Genuine Hospitality at every point of guest contact. We give guests services and amenities that exceed their expectations. Superior financial returns for owners and investors. Radisson is committed to providing value for those people who commit to investing in a Radisson property. We take our relationships with franchisees and owners seriously and understand that our true successes are our shared resources.

Summary of Fees Initial Fee: The Initial Fee is the greater of $75,000 (USD) or $500 (USD) for each rentable guest room unit at the hotel. Royalty Fees: The Royalty Fee is the greater of 5% of Gross Room Revenue or $150,000 (USD). Marketing Contribution: The Marketing Contribution is 2% of Gross Room Revenue Reservation Fees: The Reservation Fee is 2% of Gross Room Revenue Note: The information above applies to the U.S. and Canada only. The information provided here is a summary and does not include all fees and costs. For complete information about fees, services, and licensing requirements, please refer to the Radisson Uniform Franchise Offering Circular (UFOC). (The communications made through this web page should not be construed as an offer to sell a Radisson Hotels & Resorts franchise in, nor are the communications directed by or on behalf of Radisson Hotels and Resorts to the residents of, any jurisdiction that requires registration of a franchise prior to offering and selling the franchise in the jurisdiction. No Radisson Hotels & Resorts franchises will be sold to any resident of such jurisdiction until the offering has been duly registered and declared effective by such jurisdiction and the required Uniform Franchise Offering Circular, if any, has been delivered to the prospective franchisee before the sale in compliance with applicable law. Nothing in this disclaimer should be construed as a waiver of any applicable exemption provision which may be available to Radisson Hotels & Resorts.) Description of Retail Market Strategy


Be part of Radisson’s dynamic Retail Team and work in the beautiful scenery of the Hotel. It has many exciting retail outlets including: sundry stores, boutiques, Sounds of the garden/home decor stores, and gift shops. We are currently seeking an outgoing, cheerful individual who will delight our guests and make shopping fun in our busiest sundry store! Please note this is a third shift position. Prior experience is preferred and an enthusiasm to serve our guests is essential. Our Retail Associates enjoy an excellent hourly rate plus commission, flexible scheduling, growth opportunities, benefits, a daily meal credit, and many, many other perks and discounts. Shopping for a new career opportunity? Apply today. Retail Associates are responsible for maintaining merchandise stock and displays, evaluating daily sales, offering professional advice in selecting merchandise, and operating a cash register efficiently. This is a full time, third shift opportunity. Successful candidates will have full flexibility over weekends.

Financial Strategy of Radisson The Radisson Water Garden Hotel in Dhaka earned over $9.5 million revenue in the first year of its operation, the hotel management said. In 2006 the five-star

hotel earned $6.81 million in foreign currency including the credit card transactions of $4.2 million within the merchant portfolio of Standard Chartered Bangladesh, the largest volume of credit card transaction in one organization in Bangladesh. The year was very good and exciting for us,’ said Ian R Barrow, general manager of Radisson, at a press conference marking its first birth day Monday. ‘Our focus was very much on quality and service to our customers and we will continue those this year.’ The hotel owned by Sena Hotels Development Limited (a local joint venture of Sena Kalyan Sangshta and Army Welfare Trust) was inaugurated on February 5, 2006 and went into full operation on February 11 of the same year. After opening, Radisson maintained its position as number one in the RevPar index ranking. RevPar ranking is an index used globally to measure business performance within the industry. Radisson in Dhaka made record revenue in the first year


operation in the chain hotel system in Asia Pacific region, the GM said. ‘Due to unique locations and ambiance, the hotel has already established itself a premium brand among the local and foreign community residing in Bangladesh,’ said Saeed Ahmed, director sales and marketing of the hotel.It is a remarkable start for the hotel in terms of business performance and standard of service offering, he said adding that the occupancy rate was more than 72 per cent in last year. The hotel has consolidated its position as number one among the five star hotels in Bangladesh commanding over more than 42 per cent of market share, Saeed said adding that 90 per cent of their customers are business travelers. Radisson Mining Resources Inc.: Financing with Augen Capital Corp. for $175,000 (Business Wire, Jan 4, 2005) ROUYN-NORANDA, Quebec -- Radisson Mining Resources Inc. (TSX VENTURE:RDS) announces that it has completed a private placement, for 546,875 flow-through units in consideration of $175,000, with Augen Capital Corporation. Each flow-through unit was offered at the price of $0.32 per unit and consists of one class A share of the company and one stock warrant.Each stock warrant allows its holder to subscribe for one class A share of the company at a price of $0.45 per share over a period ending December 31, 2007. The use of proceeds of this flow-through private placement will be to carry out an early 2005 surface drilling program on the company's O'Brien/Kewagama properties. In the 2004 drilling program a significant intersection in hole KW-04-03 yielded assay results outlined in the following table. --------------------------------------------------------------Hole No. From (m) To (m) Length(m) Assay Feet Oz/ton g/tonne --------------------------------------------------------------KW04-03 376.17 376.51 0.3 10.89 1 0.32 439.77 440.91 1.14 2.43 3.74 0.07 515.4 523.57 8.17 5.45 26.8 0.16 incl. 515.4 516 0.6 49.94 2 1.46 --------------------------------------------------------------This target is located between the 36 E zones and Kewagama shaft and above the 2000 foot level. The program's ultimate goal is to define a sufficient resource to warrant an underground bulk sample. Radisson is a mining exploration company based in Quebec, and is the sole owner or has interests in eleven gold-bearing properties, with some containing base metals.The properties are located in northwestern Quebec.The most advanced, and its main asset, is the former O'Brien Mine property in Cadillac that produced (1926-1956) 587,521 oz. of gold from a production of 1.3


metric tons at an average grade of 0.467 oz. of gold / ton. The company also owns a gold concentrator with a capacity of 200 metric tons per day on this property. Radisson, along with Agnico Eagle, Globex, Queenston and Cambior, are actively redefining the gold potential of the Cadillac Camp, Quebec. In particular, recent discoveries in this historic camp have been very encouraging indicating the emergence of new and significant gold production for the area. The TSX Venture Exchange is not responsible for the truth or accuracy of this press release. RADISSON MINING RESOURCES INC. (TSX VENTURE:RDS) Source: COPYRIGHT 2005 Business Wire News of Radisson Water Garden Hotel Financial Strategy around the World • •

Radisson SAS is recruiting 80 staff for a new £14m hotel due to open in Belfast in August. 04-Jun-2004 Radisson SAS has started recruiting 100 staff for a new 4-star hotel due to open in Liverpool's Old Hall Street in February, and recruitment is being handled by Jobcentre Plus. 04-Dec-2003

Radisson SAS is to open a new £14m four-star hotel in Belfast city centre next year, with the creation of more than 100 jobs. 17-Jan-2003

Radisson SAS is to create 170 jobs with the opening of a new £45m hotel at Argyle Street in Glasgow in November. 28-Aug-2002

Radisson SAS has signed an agreement with BAA Lynton to invest £40m in a new 350-bedroom four-star hotel at Stansted Airport by the end of 2003. 07Dec-2001

Radisson SAS is planning to open four more hotels in the UK and Ireland over the next two years, including properties in Leeds, Glasgow, Liverpool and County Donegal. 30-Nov-2001

Radisson SAS has reached agreement with The Beetham Organisation to operate a proposed £50m 200-bed hotel and conference centre at the former St Paul's Eye Hospital site in Liverpool. 06-Jun-2001

Place Selection of Radisson Water Garden Hotel Beschreibung Hotel year built - 2005 additional property description - conveniently located on airport road leading to the main city, and adjacent to the diplomatic enclave and upcoming blue chip commercial hub of baridhara, gulshan banani, only 5km from the main international airport. comprising 204 rooms suites including Radisson club executive floors, all rooms feature king, queen or twin size beds, large work areas with high-speed internet, direct control air-conditioning, in-room safe, mini bar, tea/coffee making facilities and ironing facilities. the Radisson water garden hotel


Dhaka offers a variable feast for the senses. our 7 food beverage outlets include a selection of the finest cuisine, a wide selection of imported premium cigars beverages and live entertainment. revitalize and rejuvenate the mind, body soul in dhaka s first internationally managed sundaree spa and health club. Radisson Hotels & Resorts, a world leader in the hotel industry, is committed to providing personalized, professional service and hospitality at every point of guest contact. Vacationers enjoy restaurants, room service, fitness centers, highspeed and wireless Internet access, and meeting and banquet facilities. Properties in the United States, Canada and the Caribbean feature custom-designed Sleep Number beds. The Radisson hotels and resorts on this page have been divided into two groups. Immediately below are the all-inclusive Radisson resorts, where lodging, meals, activities and more are rolled into one price. Farther down on this page, traditional hotels and resorts are listed.


Radisson Hotels and Resorts Radisson Hotel Name Country/City

Rating

Ages

Radisson Poco Diablo Arizona/Phoenix Resort

Kids Welcome

Radisson Woodlands Arizona/Phoenix Hotel Flagstaff

Kids Welcome

Radisson Aruba Resort Aruba/Palm Beach & Casino

Kids Welcome

Altstadt Radisson SAS Austria/Salzburg Hotel

Kids Welcome

Radisson Hotel California/Anaheim Maingate Anaheim

Kids Welcome

Radisson Hotel California/San Fisherman's Wharf Francisco

Kids Welcome

Radisson SAS Alcron Czech Republic/Prague Hotel

Kids Welcome

Radisson Edwardian England/London International Plaza Hotel Heathrow

Kids Welcome

Radisson Edwardian England/London Marlborough Hotel

Kids Welcome

Radisson Edwardian England/Manchester Manchester

Kids Welcome

Radisson SAS Plaza

Kids Welcome

Finland/Helsinki

Radisson Hotel Key Florida/Florida West and Key West Radisson Parkway

Keys

Resort Florida/Orlando

Kids Welcome Kids Welcome

Radisson SAS Champs France/Paris Elysees

Kids Welcome

Radisson SAS Hotel Germany/Hamburg Hamburg

Kids Welcome

Radisson SAS Hotel & Ireland/Galway Spa, Galway

Kids Welcome

Radisson SAS Hotel Norway/Bergen Norge

Kids Welcome

Radisson Scandinavia

Kids Welcome

Radisson SAS

SAS Norway/Oslo Scotland/Edinburgh

Kids Welcome


All-Inclusive Radisson Resorts Radisson Resort Name

Country/City

Rating

Radisson Cable Beach Resort

Bahamas/Nassau

Kids Welcome

Radisson Resort Ixtapa

Mexico/Ixtapa

Kids Welcome

Radisson Resort Rating Key Exceptional (Premier property amenities and exquisite surroundings)

with

Ages

finest

services,

Deluxe (Prime location with outstanding service, accommodations and a wide array of amenities) Good (Tastefully furnished accommodations assortment of amenities and services)

elegant

Moderate (Comfortable accommodations amenities and services) Fair (Clean, basic, budget property) Very limited appeal

limited

with

with

Site Selection of Radisson The Radisson Water Garden Hotel Dhaka is a seven-acre property, adjacent to the diplomatic and commercial districts, and is approximately three miles from Zia International Airport. Local attractions include Cox's Bazaar, and the Sundarbans forest. Hotel amenities include a 24-hour front desk, 24-hour room service, safe deposit boxes, currency exchange, business center, secretarial services, laundry services, shops, beauty salon, tour desk, wireless Internet access, parking, fitness center, spa, and an outdoor swimming pool. Dining options include three onsite restaurants, poolside bar, and three additional bars. Guest rooms feature high-speed Internet access, air conditioning, room safes, minibars, irons and ironing boards, work desks, and dataports.


Services/Facilities/Amenities:  Fitness Center or Spa  Pool  Business Center  Restaurant  Meeting/Banquet Facilities  No Smoking Rooms/Facilities  Modem Lines in Room  Laundry/Valet Services HRM Strategy of Radisson • Excellent communication skills • General mathematical skills required • Ability to work independently and within a team • High school diploma or equivalent preferred • 6 months retail experience needed • Must understand U.S. currency and be able to make change Gaylord Entertainment offers a competitive, comprehensive benefits and compensation package. Gaylord promotes a Drug-Free workplace and is an Equal Opportunity Employer (EOE). Our Mission about Employee Development The Human Resource Management Association of Rhode Island was formed to promote effective, value-added, professional human resources practices and to provide members with a wide variety of professional development opportunities and a networking forum. Our purpose is: • • • • • •

To create opportunities for the exchange of ideas between HR professionals; To encourage the advancement of the human resource field; To provide for the professional development of our members; To mentor those seeking to join the profession; To provide a collective legislative voice in support of issues affecting human resources; To promote the field of human resources through community involvement.

Information System and Supply Chain Management •

Pan Pacific Sonargaon Hotel Dhaka Category: Travel and Tourism\ Hotels and Motels


Dhaka Sheraton Hotel Bangladesh Category: Travel and Tourism\ Hotels and Motels Civic Inn an impressive hotel in Dhaka Category: Travel and Tourism\ Hotels and Motels Grand Azad Hotel Category: Travel and Tourism\ Hotels and Motels Sarina Hotel Category: Travel and Tourism\ Hotels and Motels Hotel Bon Vivant Category: Travel and Tourism\ Hotels and Motels Radisson Water Garden Hotel Dhaka Category: Travel and Tourism\ Hotels and Motels Prantik Travels & Tourism Limited Category: Travel and Tourism\ Travel Agents discoverybangladesh.com Bangladesh Travel Guide Discover Bangladesh Category: Travel and Tourism\ Guides and Directories Bangladesh travel | Lonely Planet World Guide Category: Travel and Tourism\ Guides and Directories Bangladesh Hotels, Tourism, and Travel Information Category: Travel and Tourism\ Guides and Directories Bangladesh mountaineering, camping, trekking, adventure sports Category: Travel and Tourism\ Guides and Directories Trip Bangladesh Category: Travel and Tourism\ Guides and Directories Bangladesh Information - over 1000 photos of Bangladesh Category: Travel and Tourism\ Image Galleries Bangladesh in Pictures -- BanglaX.com Category: Travel and Tourism\ Image Galleries


Picture Art Gallery of Bangladesh - eThikana.com Category: Travel and Tourism\ Image Galleries Galaxy Holidays Category: Travel and Tourism\ Tour Operators DISCOVERY Bangladesh makes you more familiar to Bangladesh discoverybd.com Category: Travel and Tourism\ Tour Operators Visit-bangladesh.com Category: Travel and Tourism\ Tour Operators Visit Bangladesh with Green Channel Category: Travel and Tourism\ Tour Operators Professional members are... • • • •

Individuals engaged in human resource management at the exempt level College professors of human resources Individuals who are owners or general managers of temporary or permanent placement firms Full-time human resources consultants

If one person from an organization is a Professional Member of HRM-RI, then others from that organization may apply for membership as Additional Corporate Members. Associate members are... • • •

Individuals who hold active membership in SHRM and do not meet the qualifications of the other classifications of membership Individuals who can demonstrate a bona fide interest in human resource management and the purposes of the association Officers of companies who determine human resource policy

Student members are... •

Active members of the HRM-RI student chapters

Radisson’s Powerful customer relationship management System: Radisson is the customer relationship management software solution for the complex reporting and data analysis needs required by those within the hospitality industry. It provides hospitality professionals clear, quick and easy access to the data they need to


compete in today’s marketplace. It delivers accurate site level and corporate information with the touch of a button. Compare and consolidate your properties by region, flag or any set of variables that you need to analyze. Key features of Radisson‘s Manager Radisson Manager offers an array of features that establish it as the top customer relationship management software solution around. • Data Warehousing: Create a powerful data warehouse containing guest, marketing, occupancy, and financial information retrieved from each property. • Data Entry: The Radisson Link application can automatically import data from various outlets and in different formats right into the database. • Reports: Provide customized reports for the accounting or sales departments or any manager with a need to view the data. • Search: Use a simple drag-and-drop interface to find key information within the database. Sort, filter, compute, and export the results to a spreadsheet or to files that can be used for mail merges. • Night Audit: When Radisson customer relationship management software is used locally, staff can expedite night audit, period end processing, and data accounts by storing the information in a database. Reports can quickly and easily be archived and accessed on demand. • Security: Our customer relationship management software is protected by SQL security to prevent unauthorized data access. • Data Access: Retrieve data through using the Radisson Manager, through the Radisson web module, or through any application that can use an ODBC connection to a SQL database. • Tools: Our customer relationship management software system uses Microsoft SQL database with industry standard tools. Public Relations Committee Purpose: The Public Relations Committee is responsible for publicizing Chapter events through local media contacts and providing members with timely information through the Chapter's newsletter, web site, and other means. Radisson’s Plan over Service and other Offerings Radisson Water Garden Hotel Dhaka Features


24 Security

Hour

Air Conditioning

Bar

Bath/Shower

Breakfast

Bus Parking

Coffee Shop

Computer Rental

Connecting Rooms

Copy Service

Elevators Fire Alarm with Light Gift Shop Ice Machine Laundry/Valet Multilingual

Executive Level Free Newspaper Golf course (Nearby) Indoor Parking Meeting Facilities Non-Smoking Room

Phone Service

Porters

Refrigerator

Restaurant Safe Deposit Box Sprinklers In Rooms

Safe Spa Tennis courts

Tour Desk

VCR

Valet Parking

Wheel Access

Alarm Clock Beauty Salon Business Center Concierge Desk Cribs Available Exercise Gym Free Parking

Baby Sitting Boutiques Cable TV Conference facilities Currency Exchange FAX Garden View

Hair Dryer

Health Club

Iron

Ironing Board

Minibar

Modem Room

Outdoor Parking Public Address System Rollaway Beds

in

Outdoor Pool Recreational Vehicle Parking Room Service

Shower

Smoke Detectors

Steam Bath

TV

Truck Parking Wake-up Service

Turndown Service Wet Bar

Chair

With locations worldwide, Radisson has accommodations for your every need. From hosting small meetings, to orchestrating large group events, we pride ourselves on developing mutually rewarding relationships with our meeting planners and delivering a consistently satisfying experience. Just a few of the advantages of meeting at Radisson: •

Same day response time to RFP's. Submit a RFP


• •

• •

One point of contact - Work with one person for all your event's needs. The Sleep Number Bed by Select Comfort TM, exclusively at Radisson keeps guests and attendees well-rested and productive. The Sleep Number bed is available at Radisson locations in the U.S., Canada and the Caribbean. Complimentary high-speed Internet access at most locations. Express Yourself - check-in online up to seven (7) days in advance and request room type, floor, room location, smoking preference, newspaper, pre-arranged wakeup call, airport pickups and more.

Contact Us – For more information, please contact Radisson toll free 800-447-7011 (U.S. and Canada) or call 402-501-5030 (outside the U.S. and Canada). Social Events & Weddings From family reunions to weddings - we can handle your event from start to finish.

Points for Planners Great hotels. Flexible meeting space. Great rewards. Take advantage of the goldpoints plusSM for planners program available through goldpoints plus, and help ensure not only that your event's a success but that you're earning the rewards you deserve!

Your Event By RadissonSM Discover a new dimension to your next event. Book an event with Radisson and we'll create a customized web page for your event with all of the details.


Bed & Breakfast Family Package Reserve the Bed & Breakfast Family Package • A great rate • A Sleep Number® bed guest room • Breakfast for four

and you'll receive:

Breakfast is available in the hotel restaurant or from room service. Package valid at participating hotels October 15, 2006, through December 30, 2007. Radisson Hotels & Resorts offer amenities and services that allow you to Stay Your Own WaySM.

Terms and Conditions • Offered at participating hotels in the United States, Canada, Mexico, Latin America and the Caribbean through December 30, 2007. • Sleep Number® bed subject to availability. • This offer may be subject to restrictions or modifications not detailed here. • Radisson reserves the right to add, modify, or delete any of the rules or conditions with or without notice. • This offer may not be used in conjunction with any other package plan, special promotion, group or convention rate or any other discounted rate. • Subject to availability. • Restrictions may apply. • One breakfast coupon per package reserved. • Coupon has no cash value and is valid in our restaurant or for room service. • Valid for current stay only. • Hotel offerings may vary. • No substitutions. • Adult breakfast coupon value up to $30 USD, 333 MXN or $34 CAD. Tax and gratuity included. Specials & Packages Hot Deals THE BEST ONLINE RATES... GUARANTEED This week's Hot Deals From Radisson Hotel Boston $129.00 - 159.00 USD Boston, MA US Radisson Hotel at Los Angeles Airport $99.00 - 139.00 USD Los Angeles, CAUS Radisson Hotel & Suites Fallsview 75.00 - 105.00 CAD Niagara Falls, ON, CA Radisson Casa Grande Hotel Ciudad Juarez $65.00 - 80.00 USD Chihuahua, MX


Radisson Aruba Resort & Casino Palm Beach, AW

$375.00 - 393.00 USD

Featured Offers

Bed & Breakfast Family Package A great rate, a Sleep Number® bed guestroom and breakfast for four.

NCAA® Final Four® Package Reserve the package today and you could win VIP seats to the 2008 Men's NCAA® Final Four® in San Antonio, Texas.

Bed & Breakfast Package

Everyday Offers

Comfort at the Best Online Rate Touch of a Button

goldpoints plus

Buying System of Radisson Affiliate Program Excellent Business Opportunity You are invited to partner with Radisson Hotels & Resorts which allows you to turn our high quality facilities and services into revenue for your business. With over 435 locations worldwide, your customers are never far from one of our premium hotels. Our program offers fresh and innovative types of banner creative, promotions, and other types of advertising messaging. How it Works


Radisson will provide you with approved banners, text links and copy. All you need to do is to choose which of these links you want on your web pages and help promote our hotels within your web site. You won't have to continue changing out creative unless you want to. We'll do all of the work behind the scenes. We also offer all of our affiliates a 30 day window in which return visitors can reserve a room and you will still get credit for that sale. There Are Two Ways to Apply 1. New to LinkShare? You must enroll and be an approved LinkShare Program Affiliate; prior to applying to the Radisson Program. Once enrolled with LinkShare, apply to the Radisson Affiliate Program; if approved an e-mail will be sent granting you access to all of Radisson's exciting offers and promotions for placement on your web site. If you are not apart of the LinkShare Network, you can join LinkShare here for FREE. Once you are apart of the LinkShare program, you can apply to the Radisson affiliate program. 2. Already a LinkShare affiliate? Yes. Then login in to your LinkShare account and apply to the Radisson Program. Earn Money As a member of the Radisson affiliate program, you will earn 5% of the total consumed expense of the room. Site Eligibility While there is no cost to become an affiliate, we do review each application carefully. We reserve the right to reject or remove sites at any time for any reason. The sites that will have the most success as affiliates are those whose area of interest and presentation target the same audience as Radisson. Flexibility Our affiliate program gives you many options in which to advertise. We offer numerous banner ad sizes, text links, and images. Our service staff is always ready and willing to help you in any way they can. We even offer opportunities for email and paid search programs for pre-approved select affiliates. Travel Agents To show our appreciation for your commitment to Radisson Hotels & Resorts, we invite you to participate in the Look To Book速 program - the industry's original rewards program! Earn Points


Look To Book members automatically earn 10 points per USD for every qualifying booking simply by booking one of the Radisson Hotels & Resorts locations; as well as any one of our family of brands including Park Plaza Hotels & Resorts®, Country Inns & Suites By Carlson® and Park Inn®. Earn 5 points per USD for Thrifty Car Rental bookings. Two ways to earn Look To Book Points: 1. Carlson Hotels Worldwide brand Web sites - book your clients' reservations on the participating sites. Enter your IATA # on the following brand site home pages in the "Travel Agent ID" field, and your booking name (first initial and last name - no spaces) on the guest information page. 2. GDS Bookings - Use GDS chain code below or make it easy and use 'CW' for hotel bookings at the Carlson Hotels Worldwide family of brands: + your booking name, entered in the SI field.

GDS Code=RD

GDS Code=PK

GDS Code=CX

GDS Code=PD

Redeem Your Points - How do you want to reward yourself? Redeem your Look To Book points for: • • • • •

Room nights Gift certificates Cruises Airline miles Merchandise and more!

Visit http://www.looktobook.com/ to check out the online rewards catalog where you can redeem your well deserved points. Don't forget, all of this is in addition to consistently receiving prompt commission payments and continued high standards for service and amenities for your clients. It's our way of rewarding you. Thank you. Contact Information: Questions? E-mail us at looktobook@looktobook.com or call the Look To Book Hotline at 1-800-333-5600. Service Rendering Policy and Practice


Excellent Business Opportunity You are invited to partner with Radisson Hotels & Resorts which allows you to turn our high quality facilities and services into revenue for your business. With over 435 locations worldwide, your customers are never far from one of our premium hotels. Our program offers fresh and innovative types of banner creative, promotions, and other types of advertising messaging. How it Works Radisson will provide you with approved banners, text links and copy. All you need to do is to choose which of these links you want on your web pages and help promote our hotels within your web site. You won't have to continue changing out creative unless you want to. We'll do all of the work behind the scenes. We also offer all of our affiliates a 30 day window in which return visitors can reserve a room and you will still get credit for that sale. There Are Two Ways to Apply 1. New to LinkShare? You must enroll and be an approved LinkShare Program Affiliate; prior to applying to the Radisson Program. Once enrolled with LinkShare, apply to the Radisson Affiliate Program; if approved an e-mail will be sent granting you access to all of Radisson's exciting offers and promotions for placement on your web site. If you are not apart of the LinkShare Network, you can join LinkShare here for FREE. Once you are apart of the LinkShare program, you can apply to the Radisson affiliate program. 2. Already a LinkShare affiliate? Yes. Then login in to your LinkShare account and apply to the Radisson Program. Earn Money As a member of the Radisson affiliate program, you will earn 5% of the total consumed expense of the room. Site Eligibility While there is no cost to become an affiliate, we do review each application carefully. We reserve the right to reject or remove sites at any time for any reason. The sites that will have the most success as affiliates are those whose area of interest and presentation target the same audience as Radisson. Flexibility Our affiliate program gives you many options in which to advertise. We offer numerous banner ad sizes, text links, and images. Our service staff is always ready


and willing to help you in any way they can. We even offer opportunities for email and paid search programs for pre-approved select affiliates. Pricing Strategy of Radisson Average rate $ 138.00 This hotel has special offers, this means prices can vary daily and can be lower than listed here.

Communication Mix of Radisson Radisson Hotels & Resorts, as part of Carlson Hotels Worldwide, is committed to ethical and responsible business practices and supports initiatives that build relationships with the communities in which we operate and our global society. Carlson Hotels and its parent Carlson Companies have a tradition of service through volunteerism, philanthropy, engagement with community causes and diversity. Following is a representation of these initiatives: World Childhood Foundation Carlson Hotels Worldwide has designated the World Childhood Foundation as its charity of choice. This global foundation was founded in 1999 by Her Majesty Queen Silvia of Sweden to serve the worlds most vulnerable children, particularly children victimized by sexual abuse, exploitation and trafficking. Through generous donations from the Curtis L, Carlson Foundation, Carlson is one of the founding sponsors of Childhood. Fundraising activities take place in many locations of Carlson Hotel brands in the Americas to support the vital work of the Foundation. The Code Carlson Hotels Worldwide has committed to support "The Code of Conduct to Protect Children Against Sexual Exploitation in Travel and Tourism". The company is supporting this important global initiative through establishment of policies, legal requirements in contracts with vendors and partners, employee training and communications programs. Carlson was the first North American travel and hospitality company to sign the Code.


International Tourism PartnershipCarlson Hotels Worldwide is a member and supports the work of the International Tourism Partnership, part of the London-based International Business Leaders Forum. The International Tourism partnership provides global leadership for responsible business practices in the hotel, travel and tourism industries. It includes the International Hotels Environmental Initiative which encourages the continual improvement of environmental performance by the hotel industry. • Diversity Carlson Hotels Worldwide celebrates and seeks diversity in all aspects of its business. Under the leadership of a diversity officer, Carlson is reaching out with programs in business development, employment, vendor sourcing, philanthropy and marketing to insure that its business operations reflect the diverse community of the world in which we operate. Carlson operates with a stated diversity and inclusion policy which guides the conduct of employees and managers pertaining to issues of diversity. The company is an active member and supporter of numerous organizations which promote diversity including the Multicultural Foodservice and Hospitality Alliance; the National Minority Supplier Development Council; the United Negro College Fund, the Urban League, the Asian American Hotel Owners Association, the NAACP, the Hispanic Chamber of Commerce and others. • Community Engagement Individual hotel properties within the Carlson Hotels family of brands are encouraged to engage with community organizations through partnerships, volunteerism and donations. In pursuing the company's mission of Great Hospitality Built on Trusted Relationships, these communitybased relationships are particularly valued. • Education Support of educational institutions is a foundational component of Carlson's corporate responsibility commitment. The University of Minnesota is a major recipient of contributions which have totaled $46 million since 1976. The University of Minnesota's prestigious School of Management has been renamed the "Curtis L. Carlson School of Management" in honor of Carlson Companies founder Curtis Carlson. Carlson Hotels Worldwide also supports educational initiatives of the American Hotel & Lodging Association, the Asian American Hotel Owners Association and is a founding sponsor of the Oxford Brooks University Institute for International Management and Technology in India. Partner Bonus Celebrate the 25th Anniversary of AAdvantage® program

Earn 2,500 bonus miles when you stay three nights in Aruba from May 15 through August 31, 2006. Partnership with Aeromexico beginning May 1, 2006

Radisson Hotels & Resorts in Mexico are excited to announce a new partnership with Aeromexico beginning on May 1, 2006. Club Premier members will earn 1,000 kms


at any one of the 10 hotels in Mexico when they present their membership card at check-in. Members may earn kilometers with any qualifying paid stay at the hotel or they may earn Gold Points® as a member of the goldpoints plussm program that they can convert to kilometers as well. Ask at check-in about this exciting opportunity. Campaign Detail The Phenomenal Woman Getaway Package Enjoy the Phenomenal Woman Getaway Package and tell us about a phenomenal woman you know, for her chance to win a trip to London.

The Phenomenal Package We invite PHENOMENAL WOMEN everywhere to break away with friends for some shopping and fun. The Phenomenal Woman Getaway Package is available at participating hotels in Canada and includes a special rate and a gift bag with: • •

Amy Sky's CD- Life Lessons, The Best of Amy Sky Coupons for breakfast, shopping and more

The Phenomenal Cause Ten dollars from each night booked under the Phenomenal Woman Getaway Package will be donated to the Canadian Cancer Society. The Phenomenal Contest

Your Phenomenal Woman could win a fabulous trip for two to London, England, including a four-night stay at the luxurious Radisson Edwardian Mayfair hotel. Plus, if your story is chosen, $1,000 CAD will be donated to the Canadian Cancer Society in your name. 1. Visit our contest page 2. Tell us about a Phenomenal Woman in your life for her chance to win. Terms and Conditions • Package is offered at participating hotels in Canada January 7- April 15, 2007. • Subject to availability. • Gift bags will be available at check-in while supplies last.


• • • • • • • • • • • • • •

One gift bag per Phenomenal Woman Getaway Package reservation, maximum two gift bags per Phenomenal Woman Getaway Package reserved. Advanced reservations required. This offer may be subject to restrictions or modifications not detailed here. Radisson reserves the right to add, modify, or delete any of the rules or conditions with our without notice. This offer may not be used in conjunction with any other package plan, special promotion, group or convention rate or any other discounted rate. One breakfast coupon per bag, valued at $12 CAD. Coupon has no cash value and is valid in restaurant or for room service. Coupon is valid for current stay only. Tax and gratuity included. Contest open to Canadian residents (excluding Quebec) over the age of majority. Contest closes with nominations received by 11:59:59pm CT April 15, 2007. No purchase necessary. Total prize value $4,000 CAD. See http://www.girlsgetawaypackage.com/ for full contest rules and judging criteria.

Radisson’s Layout Design and Visual Setting Areas served: Dhaka Hotel capacity: 8 floors , 204 rooms Registration check in 02:00 PM , check out 12:00 PM time: JL No 271 AIRPORT RD, DHAKA CANTONMENT, DHAKA, Address: Bangladesh Rate Single from 98 EUR Double from 117 EUR (room/night): Hotel Lighting Design : Some would dare to suggest that it is the bedroom that is the most important space in a hotel. Whilst it is true that your room should be comfortable and come with all the amenities you expect from the amount of money you have paid for it, increasingly it is the public areas that benefit from the design treatment. Of course lighting design has played a big part in this. After all, it is the lobby that is the visitor's first port of call in the hotel and should portray the type of hotel you are staying in. Exteriors are also being lit well to attract visitors and on-lookers. Here is a selection of the newest and best schemes from around the world Into were appointed by United Designers and Hospitality Europe to provide the lighting design for all the public areas of the hotel. The principle behind the design solution was to enhance the architecture and interior design and create the appropriate ambience for the changing use of the space during the day. With this in mind the majority of lighting was concealed in architectural slots or troughs. Also vertical surfaces were illuminated so that important vistas were created


through the space and material choices were rendered and textures enhanced. All areas were designed to be controlled by a dimming system manufacturered by Lutron so that scenes could be set for each period of the day. The lighting was also used to draw people through the space from the airport entrance psychologically by emphasing routes through with ceiling, wall and floor lighting treatments. The restaurant lighting concept centred around large ceiling coffers lit with blue light. The intensity and colour of the blue alters automatically from day to evening creating different ambiences.Blue light was chosen because of its calming properties on the human pysche. Further interest and enhancement is created by using light to wash perimeter blinds, wall features and the ceiling features over the breakfast bars. The Jazz bar has a more funky lighting solution. Similar coffers have been created but this time lamps with blue and red filters softly change the colour of the coffers. Further feature illumination is provided with floor and ceiling lamps that form a runway of light points through the adjoining bars. The main atrium and reception area is illuminated with indirect lighting illuminating the structure of the architecture. Also lamps are directed onto mirrors providing reflected ambient light into the space. A balance of light is achieved during the daytime to counteract the strong daylight entering the space through vertical illumination of all walls adjoining and leading off the main atrium. A distinctive architectural element of the city's skyline by day, the lighting design transforms the Westin hotel tower into a dramatic beacon at night, visible from many areas of New York City and New Jersey along the Hudson River. The 'Beam of Light' was created through a collaboration of the hotel's architect Arquitectonica, lighting designer Brandston Partnership Inc., and owner/developer Tishman Realty & Construction Co., Inc. A total of 466 miniature halogen lights are integrated into the building's facade and into the atrium's wall, inside an arched, recessed 'split'. The lights are grouped into individually controlled modules of twelve fixtures and create dynamic visual effects that run the height of the hotel. A 65-foot-long strip of the beam, consisting of 96 halogen lights, is featured inside the atrium, along one of its eight-story-high walls. The total length of the beam, from the atrium's floor to the hotel tower's crown, is 355 feet. The design team devised innovative ways to use standard components to create the custom lighting effects. Hidden within the building's curtain wall, weatherproof channels run power to low-voltage, 50-Watt, 24 degree beam halogen lights located every nine inches along one side of


the beam's arch. For ease and safety of installation, the electricians assembled and pre-tested the fixtures off-site, as part of the curtain wall pre-fabrication process. The off-site assembly assured a safe and waterproof installation. To reduce and ease maintenance, the team utilised 10,000-hour lamps, which are more than twice as longlived as the industry standard. The lamps are accessible from the building's window washing equipment.

Exhibit: Reception Space (Radisson Bangladesh) At the roof, the arched light form is launched beyond the physical bounds of the structure with pulsing spotlights projecting into the sky. The lighting system on the tower's roof combines two fixture types from different lighting disciplines to create a spectacular display. Seven metal halide 400-Watt GE Powerspot floodlights, which are commonly used at sports fields, were fitted with mechanical Wybron Total Eclipse dowsers to control the frequency of pulsation and the intensity of light. A single xenon 4000-Watt Space Cannon Color Art 2000 fixture utilises its full range of theatrical capabilities, including a high-speed strobe, to pulse and punch light into the Times Square night. Reflective panels, installed on the roof's angled structure above the light fixtures, strengthen the Beam of Light, dramatically framing the roof's sloped form against the night sky. A hybrid architectural and theatrical lighting control system, including a Lutron Grafik Eye 6000, controls and coordinates both the facade and the rooftop displays. It has 56 separate control zones utilising architectural switching, dimming, and theatrical DMX controls, which direct all the different parts and key the visual effects. All controls and power supplies are located within the building.


Exhibit: Bed Room (Radisson Bangladesh)

Exhibit: Swimming Pool (Radisson Bangladesh) In Vegas, it's all about lights and attraction. And what better way to get noticed than a 325-foot high facade of colour changing light. Martin Architectural has illuminated the 42-story tower of The Palms Casino Resort in Las Vegas with 98 Exterior 600 automated colour changers, making it the first Vegas resort hotel facade with full colour changing. Owned by the Maloof family, the $265 million resort opened in late 2001 with an eclectic mix of entertainment leisure activities. In November 2002 Martin Architectural was part of a mock up shoot out along with other exterior lighting companies, which Martin won 'hands down'. The illumination project was contracted out to Kelly Communication. Kelly Communications' Director of Design & Construction, Steve Cox, and Director of Lighting, Adam Gregory, contacted Martin to complete a layout, design and specification for a 360-degree illumination of the tower. Martin's Architectural Application and Integration Specialist, Joe Zamore, and Martin's Project Coordinator, Carl Wake, provided Kelly with a proposal for a lighting design based on the 575-watt Exterior 600. The head of Martin's Las Vegas


office, Tim Brennan, and technician Doug Brown were also instrumental throughout the project. Martin's design proposal was accepted and the order executed just after Thanksgiving, which didn't give much time to meet an operational date of New Year's Eve. The fixtures were on site within 21 days of the order, installed and wired by electrical contractors TekCon, and on December 28th Joe Zamore and Adam Gregory completed the aim and focus with assistance from Martin's Las Vegas crew. Mark Pranzini, an independent lighting programmer, then completed the programming and the install was ready to go, on time, December 31st.Various roof levels around the building meant that a variety of pole-mounted positions were created for the Exteriors. These start at 40 ft. off the ground so as not to interfere with the ground lighting. The Exteriors are controlled via a Martin PC-based LightJockey system located in the building engineer area. The owner reportedly also has a LightJockey at home along with a 3D model of the building so he can play with various lighting schemes and motifs.

Exhibit: Hotel Lobby (Radisson Bangladesh) Lumileds' Luxeon LEDs have been used as the sole light source in the bar of the new Hotel Anna in Munich, Germany, creating a key attraction through the dynamic colour-changing light they provide.The German company Bocom developed the energy efficient lighting solution incorporating Lumileds' RGB Superflux and Luxeon 1-watt technology. Opened in November 2002, the varying colour scheme of the Luxeon-lit bar at Anna's has already become famed, with customers attracted to the style and design of the new building's light features.All LEDs used in the project are RGB and are housed in 12 luminaires located throughout the bar area. 1800 Superflux LEDs and 24 Luxeons with optics are used to create the control and flexibility needed for the colour system - no other light source provides the same management and dynamic colour creativity over lighting solutions.Designed by Joachim Dahms, from the architects Atelier Dahms, the interior design was created to meet the demands of the hotel for a more flexible, unusual, environmentally friendly lighting concept. Dahms worked closely with Bocom and the Luxeon technology design recommendations of Lumileds to develop the most effective lighting solution for the Hotel Anna.


Exhibit: Dining Hall (Radisson Bangladesh) Kevan Shaw Lighting Design were appointed in 2000 to design the architectural lighting scheme for all public spaces within the hotel. KSLD's scope for the interior included the atrium reception and bar, all day dining room, function rooms, pre-function spaces, all the hotel meeting rooms and bedroom corridors. KSLD also designed the lighting for the exterior entrance and central courtyard. The lighting concepts were developed in close discussion with architects GM+ADA. Understanding the spaces and materiality of the building was fundamental in producing an integrated lighting scheme that supports the architectural language of the building. The most central theme to the lighting is the idea of public and private space. Views into the building are controlled and the general public only gets glimpses into the hotel where the copper facade has been peeled back or punctured to reveal the interior behind. Artificial lighting was designed to respond to and enhance these views into the building enjoyed from particular vantage points along the length of Argyle Street. The main atrium lobby was most complex as it operates on a number of levels. Different intensities of light are used for orientation, at the back the reception and all day dining room are lit to a higher level to guide guests through the space and compensate for daylight entering the front of the lobby. The front area of the lobby receives a lot of natural light during the day and KSLD were concerned early on that the full volume of the space would not be appreciated during the evening. They wanted to guard against the vertical and soffit glazing becoming a black mirrored


surface. For this reason lighting to the seating groups within the lobby bar at the glazing is kept to a lower level to avoid reflections in the glazing and guests feeling 'on show'. Instead the timber soffit outside is uplit to provide a backdrop and welcoming entrance for the hotel. At the top of the atrium a subtle slow shifting colour-change of light was created to give a sense of the volume at night. Warm colours were utilised to bring out the warmth of the surrounding timber and surrounding glazing amplifies the colour further into the space. Several preprogrammed sequences have been set up for the hotel to utilise for different events, one of these scenes provides a progression of different colour across the roof. These bands of colour are very evident at night from Central Station and act as a form of signage. Guests in the hotel also have an opportunity to view the colour changing soffit at closer proximity when they use the scenic lifts at night. Coloured light is also utilised within the soffits of the main function space. Blue T5 fluoresent battens are located within architectural coves to create a sense of height within these spaces and the combination of warm accent light to tables provide a dramatic night-time scene for dinner dances, music events or wedding receptions. White light within the cove, down-lights and integrated track provide a total of 8 basic pre-set lighting scenes for a variety of functions. Partition control devices allow the hotel to operate each of the three rooms independently or as a whole. The Prefunction space also has a lot of in built flexibility with a combination of track and multi-head fittings similar in language to the ground floor reception lighting. Walls are washed in this space to provide a sense of enclosure to the space and make it feel more intimate. Supporting the private/public theme a special light installation has been created by KSLD within the central courtyard space of the hotel, this is viewed exclusively by hotel guests from their rooms at night. And now for something completely different... The use of Clay Paky intelligent lighting more usually associated with theatrical usage has created quite a stir in Turkey at the Hillside Su hotel. This, combined with huge mirror balls in the lobby, has produced one of the most wacky lighting schemes in any hotel in the world. Sound Workshop Ltd has completed a new and exciting project at Radisson Edwardian Hotels Flagship at Heathrow. Having worked closely with the Radisson Edwardian Hotel group for the past four years, David Mitchell of The Sound Workshop was appointed to design, supply and commission the Architectural Lighting and Sound System within the Atrium and surrounding break out areas. The lighting design is based around two illuminated glass bridges and an island, manufactured and installed by Arc Lighting. Their System Tread flooring is unique in its design and forms one of the central lighting features within the Atrium. The illuminated bridges traverse a water feature made up of three weirs. Each weir is edged with colour changing, side-emitting fibres. Glass balustrades surrounding the


water are illuminated with floor mounted blue LED lighting, providing a unique effect at night. The side-emitting fibre system was also used to illuminate the glass bar and ceiling mounted color changing LED lanterns illuminate the rear bar area. The general lighting within the atrium is provided by bespoke Cherry-wood wall lights, which illuminate the periphery of the room and produce diffused flares on to the wooden wall panels. In addition, LED Lanterns mounted in the floor and skirting, provide subtle flares of colour onto the walls and the black marble floors. Andrew Moore was commissioned to design and install the glass columns and David Mitchell was given the task of lighting them. The nine glass columns, both unique in design and construction form the boundary between the Commonwealth Lobby and the Atrium. The atrium roof is constructed out of glass panels, with sails evenly distributed to reduce light input. An array of colour changing LED Lanterns mounted on the North and South sides of the Atrium produce a subtle wash of coloured light, creating a warm, intimate effect. All areas, which impinge upon the new space, have been incorporated within the design. These include a colour changing glass walled waterfall and hundreds of small feature lanterns illuminating the public walkways. Customer Service Provided By Radisson Radisson has a strong part of the Customer Service team. It is very interested to read messages from our Radisson customers. Thank you especially to those who posted such nice messages about our Customer Service Department. It was very kind of you to go out of your way to post! Contacting Customer Service There was some talk on this Radisson forum regarding how to contact us, so I thought it might be helpful to give everyone the information, should you ever need our assistance. If you have stayed at a Radisson recently and wish to fill out an electronic comment card, I’d like to invite you to visit our web site at www.radisson.com. Our web site also has information about our hotels and you can check rates and availability. We have special rates called Hot Deals rates that are offered at a number of hotels especially for customers who book rooms using the web site. If you've encountered a situation during a recent stay at one of our Radisson hotels that you would like us to resolve for you, we welcome your feedback and the opportunity to Make It Right. Simply go to www.radisson.com and follow the links to contact us. Our goal in Customer Service is to create loyal Radisson customers and as a hotel company we have made very positive changes, especially in the last year or two, to strengthen our focus on our customers. It is your feedback and your communication with us that makes continued change possible. Gold Rewards Ii has noticed quite a few messages regarding customers receiving Gold Rewards Points/frequent flyer miles. Let me assure you that we know how important the points and miles are to our customers, and should you ever fail to receive these points or miles, we are happy to communicate with the hotels on your behalf to make sure that your account is credited. Generally Gold points are posted to your account within 48 hours. Miles information is gathered weekly at our corporate headquarters and then transmitted to each airline on a time table specified by that airline. You can contact either Gold Points or Radisson Customer Service. Gold Points The phone number for Gold Points is on the back of your membership card. It's 1-


800-508-9000. They will check your account to see if the points have posted and then they'll take it from there. If you prefer, you can also email them by going to the Gold Points website at www.goldpoints.com (http://www.goldpoints.com) and choosing the "Contact Us" icon after entering the site. In fact, there's a nifty function on the site that allows you to check your own account balance. That balance shows only Gold Points, however. If you're signed up for frequent flyer miles, you won't be able to view them there--neither can Gold Points. That information goes more directly to the airlines and does not stop in the Gold Points system. Radisson Customer Service You can also contact Customer Service by going to www.radisson.com (http://www.radisson.com). Currently, when you go to the site, you can choose the "Email Us" function at the bottom of the screen. (I say "currently" because you know those IT folks...they're always upgrading and changing things!) http://www.flyertalk.com/forum/smile.gif It'll ask you for a topic. Choose Gold Rewards and then fill out the form. If you specify the hotel by name and city and give the dates you stayed, we can get you the fastest response. Radisson Customer Service Our department has already received email from you nice people on this board! That's great! We want to make sure that you get your points, especially with the summer promotion that we have going on. (For a list of our points promotions, check out the Special Offers section of our home page at www.radisson.com (http://www.radisson.com)!) It just wanted to clarify that when all goes well, points are posted in 48 hours. However, if you haven't received your points, and you'd like Customer Service to check up on them for you, please don't hold us to the 48 hours! http://www.flyertalk.com/forum/smile.gif We actually need to contact the hotel to verify stays and then we ask that the hotels log the miles for you. If you include your phone number, we can have the hotel call you so that you know it's been done. But then, after the hotel has logged the points, automation takes over and then we can talk about 48 hours http://www.flyertalk.com/forum/smile.gif Don'tcha love technology? A History of the Radisson Hotel The year was 1909. William Howard Taft was President of the United States, Adolph 0. Eberhart was Governor of Minnesota, and James Clark Haynes was Mayor of Minneapolis. Robert F. Peary had reached the North Pole, and the Pittsburgh Pirates, led by Honus Wagner, would beat Ty Cobb's Detroit Tigers in that year's World Series. The City of Minneapolis had just inched over the 300,000 mark in population. In downtown Minneapolis, business was booming. George Draper Dayton's Six-year old dry-goods store on the corner of Seventh Street and Nicollet Avenue was typical of the up-and-coming commercial establishments growing prosperous in the Loop. His soon-to-be-famous retail store (now a division of the mighty Dayton-Hudson Corporation) was constructed on the site of the Westminster Presbyterian Church, once a Minnesota landmark, which had been destroyed by fire in 1895. Daily, it seemed, more businesses and more people looking to do business were moving into the "Mill City," so called because of the large number of lumber and flour mills located on the Mississippi River at the edge of downtown. The Cadwallader Washburn Mill (forerunner of today's General Mills Corporation) had


opened in 1866 and was joined by the likes of the Pillsbury Company, which opened the largest flour mill in the world here in 188l. In fact, the city's population increased by 100,000 between 1900 and 1910. Seventh Street between Nicollet and Hennepin avenues was bustling. Horse-drawn conveyances vied for predominance with growing numbers of motor cars on the cluttered downtown streets. Two vaudeville palaces - featuring both matinee and evening performances - flourished. They were the Seventh Street Orpheum and the Miles Theatre (later called the Century.) Men's shirts were selling for $1.50 at the time, and coffee went for 25 cents a pound. Nineteen-hundred-nine was also the year that one of the nation's most luxurious and talked-about hotels-the Radisson - opened its doors next to Dayton's emporium on Seventh Street. It would be its designers promised, "the finest hotel between Chicago and the West Coast:" The Radisson would replace the renowned West Hotel at Fifth and Hennepin as the hospitality and social center of Minneapolis. It happened like this. Several years earlier, in Chicago, an enterprising woman named Edna Dickerson was running a school for court reporters. One day she learned that a distant relative, Albert Johnson, who owned considerable real estate in downtown Minneapolis, had passed away and left her a large amount of money and property. A short time later, while Ms. Dickerson was in Minneapolis to collect her inheritance, she met George Dayton and other prominent Mill City business people, who were convinced that a first-class hotel would be a boon to all downtown enterprise. They urged her to invest some of her inheritance in the construction of a grand hotel next to Dayton's store. Ms. Dickerson liked the idea, and arrangements were made to develop the new "Minneapolis Hotel Building:' as the facility was called on the initial blueprints. The Chicagoan would contribute $1.5 million to its construction. The name "Radisson" was suggested by one N.H. Owen, a member of the Commercial Club, a Minneapolis business group that would eventually occupy two floors of the new hotel. Owen borrowed the name from the great and colorful French explorer, Pierre Esprit Radisson, who had crisscrossed the Great Lakes area in the 17th century. It was believed, at that time, that Radisson had been the first white man to explore Minnesota. His name was not widely known because his travels into the area took place before settlements had been established and much local history had been recorded. Owen believed that "Minnesota's forgotten explorer" deserved some recognition-and how better to provide that recognition than to name the city's newest and grandest hotel after him. Plans for the structure incorporated the hotel's next door relationship with George Dayton's dry-goods store, a relationship that would continue for the next seven decades as these two businesses beckoned people from all walks of life and from throughout the world to their adjacent doorsteps. This relationship would eventually bring millions of people to downtown Minneapolis to stay and dine at one of the finest hotels and to shop at one of the best department stores in the nation.


Dayton's and the Radisson would eventually account for billions of dollars being generated in the downtown Minneapolis economy during the 20th century. In the early days of the 1900s, Dayton's and the Radisson Hotel were largely responsible for moving the center of downtown Minneapolis from near the Mississippi River up to its current location, at the intersection of Seventh Street and Nicollet Avenue (now the Nicollet Mall.) Construction of the Radisson Hotel began in mid-1908. Its owners would spare nothing to make it one of the finest establishments in the nation and comparable to any hotel in the world. According to the Minneapolis Journal in 1909, the Radisson would be "the last word in hotel perfection." The architects selected for the Radisson project were Long, Lamoreaux, and Long, and the general contractor was C. E Haglin, both firms of Minneapolis. The consulting engineer was Charles L. Pillsbury of the great local milling family. Edna Dickerson and her new husband, a Chicago lawyer named Simon Kruse, reached all the way to New York City and the world-famous Hotel Astor and Hotel Knickerbocker for their first manager. His name was Charles J. Owen, a former assistant manager at both New York hotels. His new title would be managing director, Radisson Hotel, and he would assemble one of the finest hotel staffs in the nation to properly open and manage the Radisson. The new hotel was already being called the "Jewel of Seventh Street" because of the state-of-the-art innovations and conveniences built into it. William Frederick Behrens, a famous designer from New York City, was engaged by the Kruses and Owen to develop the hotel's interior. His choice for the decor was French Renaissance, a logical tribute to the hotel's namesake, Pierre Radisson. Throughout its design and construction the Minneapolis newspapers of the day - the Journal, the Tribune, and the DailyNews devoted hundreds of columns to the elaborate decorations, amenities, and funds expended to make the Radisson Hotel a "gem of a hotel" with the "last word in appointments." They noted that the Radisson would be the tallest building in America built with reinforced concrete. Construction publications also heralded the first use of steel sheet pilings that gave the hotel extraordinary strength at its foundation. The Radisson was one of the first structures in the United States to use this new type of construction. It took slightly more than a year to build the Radisson Hotel, its workmen often laboring round-the-clock to get the job done. The year 1909 was nearly over when the hotel finally opened its doors to the public on December 15th. The Kruses had tried to open the hotel in time for the huge Minnesota State Fair in late August, but they had been foiled by construction delays. Earlier in the year, to add even more interest in the new hotel, Owen announced a contest for Minneapolis high school students, with cash prizes for the best essay about Pierre Radisson. A North High School student, Ruth Hanson, was awarded the $12 cash first prize by the sponsoring Commercial Club and saw her essay printed in both the Daily News and Journal in May. The contest was one of many ways Owen generated publicity. Toward that end he was ably assisted by Smith B. Hall, who held


the title of superintendent of publicity for the hotel. Hall, incidentally, was the father of Halsey Hall, who became one of Minnesota's best-loved sportscasters and writers. Among the returns on their efforts were glowing reports about the hotel's silver service carried in the local papers all noting the silver was on display at J.B. Hudson and Son, a famous local name in jewelry. The silver service was designed for the Radisson by the Gorham Manufacturing Company. The papers also noted that Boutell Bros., a well-known downtown furniture store, had received the contract for furnishing the hotel. Hotel officials spent weeks visiting furniture factories across the United States to select the finest in furniture as well as all furnishings for the new facility. The 16-story hotel was originally scheduled to have 325 rooms. During construction, however, the room count was increased by 100 rooms, for a total of 425. The 100 room addition was begun after the original construction started but before it was finished - an oddity Owen, Hall, and the local papers also made much of. Adding more space to the hotel before it was even finished, everyone agreed, showed confidence in both the facility's immediate success and its future. When the Radisson finally opened just before Christmas 1909, only the Minneapolis City Hall extended farther above the growing Mill City skyline. Most of the Radisson Hotel rooms had baths, and all had cold drinking water pumped from an artesian well 975 feet below the ground. The well, drilled under the supervision of expert geologists, penetrated the Hinckley Sandstone ledge that lies beneath downtown and, more than 70 years later, still furnishes pure and delicious drinking water for Radisson guests. Room rates at the Radisson in 1909 started at $1.50. The $1.50 rooms did not have baths. For between $2.50 and $5 a guest could enjoy the hotel's finest amenities, which included a bath. Accommodations for two cost an extra dollar. The hotel employed 250 people when it opened. Fifty female employees lived in the hotel as did some of the chefs. Initially, the hotel boasted two restaurants. The first was the Chateau Room off the main lobby. Seating about 250 guests, this elegant establishment featured decorations and furniture patterned after the dining rooms of the Chateau Blois of the Francoispremiere period. The room was done in Circassion walnut with a gray finish. The facility's other restaurant was the Viking Cafe in the rear of the hotel, which seated 100 diners. This room was finished in dark stained oak and featured a silver scalemodel Viking ship created for the hotel by Edward Caldwell. (The ship still hangs in the Radisson Lounge now called the Viking Room.) The Cafe's walls were graced by no fewer than 10 murals painted by renowned Scandinavian artist Arthur Wilberg. The murals depicted scenes from Sweden and Norway. A third restaurant, the Teco Inn, opened in the hotel a few years later. The Teco Inn was one of the largest rathskeller-type dining rooms in the nation. It was furnished in richly-colored tiles depicting landscape scenes from around Minnesota and historic events bearing on the position of Minneapolis as the gateway to the great Northwest.


Besides the restaurants, the new hotel included six private dining rooms and a magnificent banquet hall whose chairs were covered in gold leaf with the Radisson coat of arms imprinted on the backs. Entering the hotel, guests were shaded by a canopy 50 feet long, with glass and ornamental iron that extended over three doorways separated by columns of marble and framed in monumental bronze. Once inside, they would find a ladies' sitting room (the Adams Room) located just off the lobby; a billiard parlor and eight-chair barbershop were in the basement. A lobby cigar shop offered the finest cigars, confections, and sodas of the period. Humidors capable of storing a million cigars were installed in the shop. Maurice L. Rothschild operated a clothing store on the premises, and Capper and Capper, Ltd., a worldfamous haberdasher, eventually occupied a prime location off the lobby. (Some 60 years later, the popular Haberdashery peanut bar graced the same spot.) Also off the lobby was the hotel's own library. So distinctive and famous was that original Radisson Hotel it had a march named after it! The march was composed by Franz Dicks and published in sheet-music form by Joseph E. Frank. It was called, logically enough, "The Radisson March" and was dedicated to the hotel and its managing director, Charles Owen. It was played for the hotel's thousand guests on opening night by the Radisson Orchestra. There were other tributes, too. The HaysWeaver Milling Company of Brainerd, Minnesota, gave the name Radisson to one of its flour products. Some years later, the McGarvey Coffee Company of Minneapolis named a special brew after the hotel's world-famous Flame Room restaurant. Much of the inspiration for all this lay in the elegance of the hotel's furnishings. Its wallpaper had been imported from abroad. Its curtains were hung from solid brass rods. Carpets, a special blend of weaves designed exclusively for Radisson, were made by the Bigelow Carpet Company of Clinton, Massachusetts. The banquet rooms had parquet floors. The lobby floor was of gray and pink marble laid out in a herringbone pattern. Eight paintings by Arthur Thomas depicting the events of Pierre Radisson's life adorned the lobby. Still, according to newspaper reports of the time, it was the kitchen that was the "showplace" and the "soul" of the new hotel. The kitchen was initially situated in the basement and measured 6,500 square feet. It had its own bakery and featured a fish chef, soup chef, roast chef, and pastry chef. It also had game - roasting ovens and an automatic dish conveyor "the only one of its kind west of New York City." It was, in sum, "the finest hotel kitchen in America." (Interestingly, when the Radisson opened in 1909, it could not serve alcoholic beverages. The hotel, then on the edge of the downtown area, was outside the city's liquor - patrol limits. The hotel did not receive permission to serve liquor until an ordinance extending the limits was enacted in 1911.) Meanwhile, the Northwestern Telephone Exchange (later known as Northwestern Bell and today as US West Communications) boasted in an ad that there was a telephone in every room of the new Radisson, with three operators on duty round the clock. There was even a wireless available to guests who wished to transmit messages round the world.


An automatic revolving front door was yet another of the hotel's many innovations. The facility also featured seven electric elevators-the latest in passenger lifts offered by the Otis Elevator Company. Three of the elevators carried passengers from the main lobby and the others were used for baggage and freight. The hotel had a glassedin taxicab stand, copied after several top New York City hotels. As for entertainment, the Chateau Room featured, every evening for dinner, a quintet from the Minneapolis Symphony Orchestra. And, over the next 50 years, the Radisson would be a stopping-off point for the finest entertainers in the world as well as several U.S. presidents, royalty, and other world-renowned dignitaries. President Taft visited the hotel twice during his administration, on September 18, 1909-before the hotel officially opened and then again for a breakfast in the hotel's magnificent Grand Ballroom on October 25, 1911. The Radisson's grand opening on December 15 was highlighted by a gala dinner for a thousand guests. The gentlemen wore tuxedos while the ladies were attired in fashionable long dresses. All the banquet rooms were pressed into service for the elegant dinner, which cost $5 per person. The Minneapolis Daily News called the opening a "Great Event in the History of Minneapolis." "All other parties have been canceled," said the newspaper, so that "all of society can attend the Radisson opening and first meal served."Each guest received a souvenir menu; the ladies were given fine china pin trays and silver hand mirrors with the Radisson crest embossed on the mirror back. Not surprisingly, the name and fame of the new Radisson Hotel spread far and wide, as travelers to Minneapolis and St. Paul found hotel accommodations to be the finest anywhere. Advertising for the Radisson in those days made it crystal clear that despite its opulence, the hotel was affordable by nearly everyone and that there was no discrimination against the ladies. Charles Owen remained managing director of the hotel until mid-1910, when Simon Kruse took over the duties, a post he would hold until he lost the hotel in 1934. From the moment the hotel opened in 1909, the Kruses lived on the premises. It is traditional in the hotel business that there is never a 13th floor. Accordingly, the Kruses' rooms were located between the 12th and 14th floors. Throughout the Roaring '20s, the Kruses kept the hotel a first-class operation as more and more travelers began to discover not only Minneapolis and St. Paul, but also nearby Lake Minnetonka, with its own first-class hotels and resorts. So popular was Lake Minnetonka and the hotels on its shores that Simon Kruse and the Radisson staff began receiving hundreds of requests from guests for recommendations as to where to stay on the lake. Thinking he might be losing some business and to further accommodate Radisson guests, Kruse purchased the Glen Morris Inn on Christmas Lake near Excelsior, Minnesota. The lake was only minutes away from Minnetonka. Throughout the Roaring '20s, the Kruses kept the hotel a first-class operation as more and more travelers began to discover not only Minneapolis and St. Paul, but also nearby Lake Minnetonka, with its own first-class hotels and resorts. So popular was Lake Minnetonka and the hotels on its shores that Simon Kruse and the Radisson staff began receiving hundreds of requests from guests for recommendations as to where to stay on the lake. Thinking he might be losing some business and to further


accommodate Radisson guests, Kruse purchased the Glen Morris Inn on Christmas Lake near Excelsior, Minnesota. The lake was only minutes away from Minnetonka. Kruse changed the name to the Radisson Inn and turned over its management to his wife's cousin, Belle Beazell. Open only during the summer, the inn was a popular picnic spot for families and companies. It was not uncommon to see ladies in their long dresses playing croquet on the inn's spacious lawn. The inn also featured an enormous, 240-foot-long front porch; many of its 40 rooms offered sleeping porches. The inn was renowned for its excellent food, particularly its Sunday-afternoon chicken dinners. In addition, the facility offered boating, sailing, tennis, fishing, and horseback riding. But no liquor was served while Radisson owned it. The Radisson Inn was comfortably furnished with Navajo rugs on the hardwood floors and rattan furniture. Besides the rooms in the main building, there were a number of cottages on the property, many of which still stand today on the north end of Christmas Lake. The road that runs past the inn and the cottages was christened "Radisson Road," the name it bears to this day. The Kruses, meanwhile, poured money into the Radisson Hotel throughout the 1920s. The Radisson remained the place to go and be seen in Minneapolis. The first of its three Flame Room restaurants opened in 1925, originally on the mezzanine level. The Radisson also offered the so-called Radisson Roof for dancing during the summer months. Guests using the Roof could also enjoy the Springtime Room, another one of the hotel's restaurants, on the topmost floor. This enclosed facility resembled a greenhouse and offered limited food and beverage service in pleasant weather. One of the Radisson Hotel's earliest commercial tenants was KSTP radio. From 1925 until the early '40s, the Radisson was one of this radio station's two main broadcasting facilities. The Hubbard family, early pioneers of radio in Minneapolis-St. Paul, signed a long-term contract with Simon Kruse to broadcast from atop the hotel. In 1944, KSTP's facility was moved to the Radio City Theatre two blocks south of the hotel. Today, KSTP radio has been joined by KSTP-TV and U.S. Satellite Broadcasting to become one of the world's largest broadcasting operations, and is now located at the city limits of Minneapolis and St. Paul on University Avenue West. But it was at the Radisson in downtown Minneapolis that this broadcasting giant had its beginnings. During his tenure as Radisson manager, Simon Kruse had a penchant for agriculture, especially for growing fruits and vegetables. Accordingly, he plowed huge sums of the hotel's money and his wife's inheritance into the Radisson Farms located on several hundred acres of not-so-productive farm land in Anoka County, north of the Twin Cities. The farms produced the fresh fruits and vegetables that were served in the Radisson dining rooms and at its many banquets. But the agricultural venture was not a profitable one, judging by the hotel's ledgers of the time. Indeed, the financial drain of the farm, coupled with the cost of running the Radisson Inn at Christmas Lake, had plunged the Radisson Hotel into financial difficulties by the mid-'20s. The Kruses' financial problems were complicated by the stock market crash of 1929.


Belle Beazell, Edna Kruse's cousin and a stockholder in the Radisson Hotel, provided some insight into the financial problems besetting the hotel and the Kruses during that period. In 1960, at the age of 85, she told a Minneapolis Tribune reporter that her cousin's decision to build the Radisson Hotel "wasn't a mistake for Minneapolis, but it was a mistake for us. We lost the hotel in the Depression," she said. "The mistake was that Simon Kruse's talents lay in being a lawyer, and his wife knew little about operating a hotel." Beset by cash-flow problems, the Kruses refinanced the hotel in 1927. But within seven years, the Philadelphia Fidelity Trust Company, which then held the mortgage, decided it had to foreclose on the hotel. The finance company took over the hotel in 1934. Throughout the Roaring '20s, the Kruses kept the hotel a first-class operation as more and more travelers began to discover not only Minneapolis and St. Paul, but also nearby Lake Minnetonka, with its own first-class hotels and resorts. So popular was Lake Minnetonka and the hotels on its shores that Simon Kruse and the Radisson staff began receiving hundreds of requests from guests for recommendations as to where to stay on the lake. Thinking he might be losing some business and to further accommodate Radisson guests, Kruse purchased the Glen Morris Inn on Christmas Lake near Excelsior, Minnesota. The lake was only minutes away from Minnetonka. Kruse changed the name to the Radisson Inn and turned over its management to his wife's cousin, Belle Beazell. Open only during the summer, the inn was a popular picnic spot for families and companies. It was not uncommon to see ladies in their long dresses playing croquet on the inn's spacious lawn. The inn also featured an enormous, 240-foot-long front porch; many of its 40 rooms offered sleeping porches. The inn was renowned for its excellent food, particularly its Sunday-afternoon chicken dinners. In addition, the facility offered boating, sailing, tennis, fishing, and horseback riding. But no liquor was served while Radisson owned it. The Radisson Inn was comfortably furnished with Navajo rugs on the hardwood floors and rattan furniture. Besides the rooms in the main building, there were a number of cottages on the property, many of which still stand today on the north end of Christmas Lake. The road that runs past the inn and the cottages was christened "Radisson Road," the name it bears to this day. The Kruses, meanwhile, poured money into the Radisson Hotel throughout the 1920s. The Radisson remained the place to go and be seen in Minneapolis. The first of its three Flame Room restaurants opened in 1925, originally on the mezzanine level. The Radisson also offered the so-called Radisson Roof for dancing during the summer months. Guests using the Roof could also enjoy the Springtime Room, another one of the hotel's restaurants, on the topmost floor. This enclosed facility resembled a greenhouse and offered limited food and beverage service in pleasant weather. One of the Radisson Hotel's earliest commercial tenants was KSTP radio. From 1925 until the early '40s, the Radisson was one of this radio station's two main broadcasting facilities. The Hubbard family, early pioneers of radio in Minneapolis-St. Paul, signed a long-term contract with Simon Kruse to broadcast from atop the hotel.


In 1944, KSTP's facility was moved to the Radio City Theatre two blocks south of the hotel. Today, KSTP radio has been joined by KSTP-TV and U.S. Satellite Broadcasting to become one of the world's largest broadcasting operations, and is now located at the city limits of Minneapolis and St. Paul on University Avenue West. But it was at the Radisson in downtown Minneapolis that this broadcasting giant had its beginnings. During his tenure as Radisson manager, Simon Kruse had a penchant for agriculture, especially for growing fruits and vegetables. Accordingly, he plowed huge sums of the hotel's money and his wife's inheritance into the Radisson Farms located on several hundred acres of not-so-productive farm land in Anoka County, north of the Twin Cities. The farms produced the fresh fruits and vegetables that were served in the Radisson dining rooms and at its many banquets. But the agricultural venture was not a profitable one, judging by the hotel's ledgers of the time. Indeed, the financial drain of the farm, coupled with the cost of running the Radisson Inn at Christmas Lake, had plunged the Radisson Hotel into financial difficulties by the mid-'20s. The Kruses' financial problems were complicated by the stock market crash of 1929. Belle Beazell, Edna Kruse's cousin and a stockholder in the Radisson Hotel, provided some insight into the financial problems besetting the hotel and the Kruses during that period. In 1960, at the age of 85, she told a Minneapolis Tribune reporter that her cousin's decision to build the Radisson Hotel "wasn't a mistake for Minneapolis, but it was a mistake for us. We lost the hotel in the Depression," she said. "The mistake was that Simon Kruse's talents lay in being a lawyer, and his wife knew little about operating a hotel." Beset by cash-flow problems, the Kruses refinanced the hotel in 1927. But within seven years, the Philadelphia Fidelity Trust Company, which then held the mortgage, decided it had to foreclose on the hotel. The finance company took over the hotel in 1934. As the result of a highly unusual trade, the Kruses were given the Windsor apartment building at Franklin and Third Avenue in south Minneapolis in exchange for the Radisson Inn. The Minneapolis Journal reported at the time that the Kruses, in a $500,000 deal, "traded the Radisson Inn at Christmas Lake for the Windsor Apartments". The inn comprised 53 acres, while Windsor contained 140 apartments of one to seven rooms. The Kruses would live out their lives at the Windsor. (The inn was taken over by Lou Cohen of Roycraft Corporation. Cohen ran it as a nightclub until it burned to the ground in 1936.) In the years that followed, the Radisson Hotel began a sharp decline as a first-class hotel. The hotel went through many managers who tried to restore it to its old glory under the inexperienced guidance of the Pennsylvania - based trust company. The results were not good. To add to the problems, the Great Depression was costing many millions of Americans their jobs and many millions more their hard-earned livelihood. It was not a great time to be running any sort of business or establishment. Then, in the late '30s, Hitler invaded Austria, Czechoslovakia, and Poland, providing the spark for World War II. The December 7, 1941, bombing of Pearl Harbor by the Japanese drove America into the global conflict.


By the mid-'40s, however, the war had effectively ended the Depression and the Allies were about to turn the tables on the Germans and Japanese. For the Radisson, too, help was on the way. A shrewd Irish businessman by the name of Tom Moore had been successfully operating the Coca-Cola bottling franchise in Minneapolis. As a much younger man, Moore had served inconspicuously as a desk clerk at the Radisson soon after it had opened in 1909. Meanwhile, across the river, a brilliant young man named Byron F. Calhoun was managing the Hotel St. Paul. He wanted to buy the Radisson Hotel from the mortgage company and restore the grand old structure to its glory days. He did not, though, have enough money to swing the deal himself so he approached Tom Moore. Together, Calhoun and Moore purchased the Radisson from Philadelphia Fidelity in 1943. With Calhoun managing and Moore operating behind the scenes, the hotel started a gradual comeback. The year they took over they opened a new Flame Room restaurant, this one just off the lobby, with an added entrance on Seventh Street. Patterned after a smart, small New York City nightclub, the new Flame Room drew the finest entertainers in the world and would eventually become as well-known as the Radisson Hotel itself. Moore bought out Calhoun in 1948, following a long, hard-fought court battle, and became sole owner of the Radisson. Under Moore, who alternated between his CocaCola beverage offices in southeast Minneapolis and his office in the hotel, the Radisson continued its resurgence back to elegance (Calhoun, for his part, was hired by Pan American Airlines to direct its own hotel operations, becoming executive vice president of Intercontinental Hotels Corporation in New York. Considered by many in the hospitality industry to be a genius of hotel design and operation, he left a very positive mark on the Radisson Hotel. He died in Greenwich, Connecticut, in 1957.) Six hotel managers, including son Bob Moore, served under Tom Moore's direction over the subsequent 20 or so years. Together they systematically eased the Radisson back into national prominence while refurbishing major portions of the hotel. In 1947, Moore initiated a $2-million rehab program, adding a larger ballroom off the mezzanine. The original Grand Ball and Banquet Room on the mezzanine was renamed the Gold Room to match the color of this elegant amenity. The Gold Room's chandeliers and general overall opulence provided a magnificent setting for smaller parties and meetings. In the meantime, the larger conventions and meetings were venued in the new Grand Ballroom on the other side of the mezzanine. Under Moore, the second Flame Room grew more popular each year, adding to the Radisson's resurgent fame. The Flame Room featured background music for its shows and dancing by Don McGrane and his Radisson Hotel Flame Room Orchestra. Moore, in addition, booked the finest acts in America, and the public responded by jamming the room nearly every night for both the early dinner and the late-night shows. Specially trained waiters served appreciative guests amidst dazzling arrays of flaming entrees. Moore himself occupied his favorite table on the opening night of each new act. He loved the show-biz glitter of the hotel trade, and the entertainers invariably responded by saluting Moore during their acts. Among the most memorable Flame Room entertainers were Hildegarde and the late Carl Brisson, who played the Flame Room more often than any of the room's other fabled stars. Comedian George Gobel got his


start at the Flame Room. Other popular performers who thrilled crowds there included Peggy Lee, a native of Jamestown, North Dakota; Rowan and Martin, who went on to television fame; Tito Guizar, Nick Lucas, and the ageless Victor Borge. The dancing DeMarcos, Dorothy Shay, Joe F. Brown, Imogene Coca, Sid Caesar, Milton Berle, Burl Ives, Connie Haines, Abe Burrows, Liberace, and Phyllis Diller also made frequent Flame Room appearances. Of course, in its 72 years of operation, the Radisson Hotel has played host to some of the most prominent personalities in the world. They include: Presidents Taft, Franklin Roosevelt, Dwight Eisenhower, Lyndon Johnson, Richard Nixon, and Gerald Ford; Vice Presidents Henry Wallace, Hubert Humphrey, and Walter Mondale; presidential candidate Wendell Wulkie; Secretary of State Cordell Hull; presidential advisor James Farley; Minnesota Governor Luther Youngdahl; Admiral Bull Halsey; and celebrities Sarah Bernhardt, Jenny Lind, Rudolph Valenti no, Mary Pickford, Al Jolson, Jack Dempsey, Ethel Barrymore, Gloria Swanson, Helen Hayes, Eddie Cantor, Will Rogers, Tom Mix, Lon Chaney, Katharine Hepburn, Alan Ladd, Bob Hope, Henry Fonda, Arthur Godfrey, Robert Cummings, Debbie Reynolds, Roger Williams, and Carmel Quinn. With the Radisson's fortunes on the upswing - and with the convention business on the rise in Minneapolis during the '50s - Moore knew he needed more guest rooms and public space. In fact, he realized, the hotel needed more of everything, including another major renovation and addition. In 1957, Moore launched a $7-million refurbishing program that would add 140 rooms, a brand-new and larger Flame Room, a new "arcade" space for retail shops, a larger Star of the North Grand Ballroom, and a completely overhauled lobby area to give the hotel an up-to-date look. (The new rooms would bring the hotel's total room count to 565.) The improvement program also added a new rust-and-white-colored facade over the Seventh Street front of the Radisson's 16 stories. The refurbishing effort was completed in 1961. To help with never-ending cash-flow demands, as well as to help cover the $7-million refurbishing bill, Moore looked for someone to join him in the ownership of the hotel. He eventually found that man in the person of Minnesota businessman Curtis Carlson, who had rocketed into national prominence with his Gold Bond trading stamp business in the '40s and '50s. Carlson, as it happened, was looking at the time for some good investments in other fields. He figured that Moore would be a compatible partner. Carlson and several other local businessmen bought half interest in the hotel in 1960, with the proviso that Moore or any one of the other partners could pull out at any time. In 1962, Tom Moore decided it was time to prepare for his retirement. He sold his share of the hotel to Carlson who had by that time bought out the other outside investors-and the Minneapolis entrepreneur became the hotel's sixth owner. Moore died in 1967.


Carlson embarked on an ambitious expansion of the Radisson name - first around Minnesota and then across America and eventually throughout the world. He began the outward growth in the Minneapolis suburbs, opening the brand-new Radisson South Hotel in Bloomington in 1970. The next stop was Duluth, Minnesota, on Lake Superior. It wasn't long after that the Radisson name and flaming "R" symbol became familiar around the globe. Today there are more than 350 Radisson hotels, inns, and resorts on six continents. Here at home it was Carlson and the late impresario, Al Sheehan, who brought the Golden Strings to the Flame Room in 1963. Carlson had seen a dazzling violin show in Mexico City in 1962. He asked Sheehan to put a similar act together, and the new ensemble, named the Golden Strings, opened in the Flame Room on Valentine's Day 1963. The group - made up of eight violins, a bass violist, and two baby grand pianos - played the room until 1981, when the hotel closed. Performing before more than two-million people over more than 18 years. the Golden Strings was, according to Variety magazine, the longest running violin show in the world. (Carlson also put the first real "flame" in the room when he installed two giant, goldplated, gas-powered torches that created brilliant colored flames during the Golden Strings shows.) During the 1970s, CSA, Inc., Carlson's design group, directed several multimillion dollar renovations of the downtown Minneapolis Radisson. The organization upgraded the Star of the North ballroom with eight grand chandeliers of imported European crystal, refurbished most of the 565 guest rooms, recarpeted the hotel's mezzanine and 16 floors, replaced the lobby furniture, and remodeled the hotel's 15 smaller meeting rooms. The grand downtown Minneapolis Radisson Hotel closed in late 1981. The structure was razed in early 1982. Demand for more convention space, larger guest rooms, and more expansive parking facilities played a major role in the Radisson Hotel Corporation's decision to erect a new hotel on the site. Thus a new, 357-room Radisson Hotel opened in 1987 as a hotel and office complex known collectively as Plaza VII at the same central location on Seventh Street. As it was in 1909, the Radisson once more became the center of social life in the heart of downtown Minneapolis. And once again, it stands next door to an old friend, Dayton's Department Store. Dayton's has also refurbished its retail store to keep pace with changing times. Both will head into the 21st century as they did into the 20th two businesses vitally important to each other and to a healthy economy in downtown Minneapolis.


Radisson