klm's laundry team 2011
hi, i am rebella
great things in business are never done by one person alone you go fast, together you go far
hi ! when i was given the responsibility for the logistics of all of KLM’s catering and board supplies at schiphol airport around 2010, i quickly discovered that the supply chain of all textile related items – blankets, pillows, napkins, overalls, uniforms, etc – was not operating optimally. almost each item had its own logistics and was managed accordingly, leading to a scattered landscape of management responsibilities and lots of waste everywhere. i started to create momentum to change this. together with colleagues from many different KLM-departments and an innovative supplier that excels in corporate responsibility, we developed a bold and ambituous collaboration. reBella simone van neerven
hi, i am rebella
we are talking about 5 million pillows and 5 million blankets yearly. within the entire supply chain a little less than 300.000 kilometers were made every year more than ten different KLM departments were involved, making the decision process not so easy J but together we pulled it off and especially super proud of the social corporate responsibility aspects in this initiative
hi, i am rebella
discover the juicy we accomplished t win colla
insights about how this innovative winaboration
many different klm departments that wear uniforms or work clothing that needs to cleaned; such as cabin crew, pilots, mechanics, ground handling staff and catering employees
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as well as many different articles that need cleaning; from pillows and blankets to curtains and napkins we are talking about more than 10 million items in total !
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klm outsources these cleaning activities, but the problem was that every department managed their own contracts, leading to a suboptimal result in many ways
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together with a team of mixed skills and expertises, we leaned the entire supply chain
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we created value stream maps to understand the current state of the processes
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we used these to design a new process
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one of the key solutions was to create a 'laundry and handling hub' close to schiphol airport. we found the former catering building very well suited for this
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from this
to this
with this hub close to schiphol we simplified the entire supply chain drastically
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with 40% less handovers, we significantly reduced the number of mistakes
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... and 80% less truck movements ...
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... which also meant 80% less co2 emissions !!
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oh, and by the way, the total cost of ownership was reduced by 10-15%
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we found an incredible supplier to partner up with: lamme textielbeheer their open, honest, and innovative way of working made us decide to go for them
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actually, we so strongly believed in this collaboration that we managed to sign a 10year contract, which was highly exceptional at klm ( honestly, we had to put in a lot of effort to convince klm's coo J )
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in this contract we plead we would honestly divide every (financial) gain if we would further improve the process
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this also kept everyone going to continuously look for better ways, leading to an open & win-win collaboration that stimulated bottom up innovation and empowered employees
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also, they have a very strong commitment towards corporate social responsibility ( they walk the talk !!)
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lamme textielbeheer managed to set up a fantastic innovative collaboration with the am group, a sheltered employment organisation
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it turned out to be a great success in many different ways
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always respectful to and proud of all cultures represented by the workforce
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by adopting the same principles and way of working the supplier could grow its business and expand internationally
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an inspirational ‘can do’ story for other klm-teams that were facing challenging issues where multiple departments were involved and progress had stalled
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the approach was so inspirational that the next challenge to tackle followed soon after: shorten the aircraft turnaround time of the embraer 190 open the booklet here
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reBella a catalyst for innovation
energising. hands on. effective. empowering. fun. mail me at rebella@neerven.com connect with me on linkedin subscribe to my youtube channel follow me on instagram check out my website