Members’ Say event 11
Focus groups
Focus groups
The focus groups looked at issues
The focus groups looked at the
of
patient
RD&E brand. The Board is keen to
experience and the RD&E brand.
understand what our members
The
think about the Trust and the
patient
groups
information
choice,
considered
to
extent to which they recognise and
underpin choice, the role of the
value our brand. The majority view
GP,
between
compared the RD&E to Waitrose or
private and public healthcare
M&S with one particular attendee
providers, what more could be
suggesting the Trust was most like
done
British Rail.
the
was
what
available
differences
to
improve
patient
experience from referral through to discharge, and some of the specific issues people faced as patients in navigating their way through the NHS system and bureaucracy. These focus groups are helping the Board and Governors consider what changes might be made to the Trust’s strategy and plans to make sure it is offering the very best healthcare in a way that strives hard to meet patient expectations.
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