CONTENTS /// Volume 28 | Issue 7
06 EDITOR’S NOTE Starting 2022 Off Right By Amanda Armendariz
16 HOW TO NEGOTIATE YOUR CONTRACTS IN 2022 AND BEYOND By Josh Dunham
08 SPEND PERSPECTIVES Higher Shipping Costs and Staffing Issues Will Hasten the End of “Free Shipping” By John Haber
18 GETTING YOUR WAREHOUSE AGILE, LEAN, & FLEXIBLE IN 2022 By Ed Romaine
10 PARCEL COUNSEL Parcel Shippers and the FTC’s 30-Day Rule By Brent Wm. Primus, JD 11 GUEST COLUMN EU VAT Changes: What US Shippers Need to Know By Krish Iyer 12 PACKAGING COVID and Online Shopping: The Perfect Storm By Nicole DeJoris 14 THE PARCEL LANDSCAPE IN 2022: BACK TO NORMAL BUT NOT THE SAME? By Ravi Shanker
22 AVOIDING THE CARRIER CAPACITY CRUNCH WITH LAST-MILE OFFERINGS By Victor Zhou 24 PARCEL FORUM ‘21DC WAS TRULY A MONUMENTAL EVENT By Amanda Armendariz 26 WINNING THE WAR AGAINST RETURNS By Larry Lewis 28 ENHANCING CUSTOMER LOYALTY THROUGH SUSTAINABLE PACKAGING By Sean Webb
SPONSORED CONTENT 03 AT GLS, WE DELIVER PARCELS TO PEOPLE 07 WAREHOUSE SHIPPING, NEXT YEAR’S PROBLEM? 09 KNOWLEDGE IS POWER, ESPECIALLY WHEN IT COMES TO NEGOTIATING UPS & FEDEX CONTRACTS 20 CHOOSING A PARCEL CONSULTANT PARTNER 30 THE NEED FOR PARCEL INSURANCE
2022 EVENTS MODEX, MARCH 28-31, ATLANTA PARCEL FORUM ’22, OCTOBER 10-12, CHICAGO 4 PARCELindustry.com NOVEMBER-DECEMBER 2021