Mailing Systems Technology September/October 2022

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MITIGATING THE GREAT RESIGNATION WITH AUTOMATED WORKFLOWS

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he COVID-19 pandemic shut down businesses, disrupted lives, and resulted in millions of untimely deaths. Its impact to our supply chain and economy will continue to be felt for a long time, and, unfortunately, it also resulted in further challenges to industries that rely heavily on employees that cannot work from home. That is especially true for the printing and mailing industry. As our nation continues to recover from COVID shutdowns, a trend, known as the Great Resignation, has been emerging. Employees who became accustomed to working from home or reflecting on lifestyle changes have been quitting their jobs at a continued record pace. This is despite fears of recession, stock market turbulence, or 40-year high inflation. According to the Bureau of Labor Statistics, 4.4 million Americans quit their jobs in April alone. That is among the highest levels since 2000, and this trend shows no sign of slowing down. According to a survey by human resources firm Mercer, one-third of

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SEPTEMBER-OCTOBER 2022 | MailingSystemsTechnology.com

By Chris Lien

American workers surveyed said they were planning to quit their jobs in the next six to 12 months. Mailers or mail service providers (MSP) who rely heavily upon employees in the workplace to operate software, services, and equipment to prepare and induct time-sensitive mailings are especially vulnerable to the impact of the Great Resignation. Many MSPs have already begun to explore ways to attract, retain, or, in some cases, replace manual processes in mail preparation with automated workflows.

In some cases, this can even repurpose employees into positions of future growth or attract new employees to the mailing industry by updating open job descriptions with a more accurate reflection of today’s complex mail preparation processes. We recently had one medium-sized MSP that was challenged with filling an open position to operate their USPS CASS- and PAVE-certified solution. The daily mail volume was about 225,000 pieces prepared by 142 employees. They were challenged with not only filling this key position, but also