16
22
26
Volume 25 Issue 5
Features 16
The State of the Industry
Part one of our annual survey deals with wages & operations — and this year’s results are once again a mixed bag of good, bad, and everything in between. By Amanda Armendariz
22
Making Your Invoices Dance
The potential of invoices is often overlooked, but these mailpieces can help you in more ways than one. By Adam Lewenberg
26
Embracing the Evolution of Government Print and Mail
By Mike W Sexson
Departments
Columns
6
Real-Life Management
5
Editor’s Note
Communication: An Overlooked Key to Management Success By Wes Friesen
The State of the Industry
15
Application Article
Top Trends in Customer Engagement.
8
Software Byte
25
Address Quality Everywhere By Christopher Lien
Application Article
The Power of Data – Part 2
9
Ship It
30
What to See at Graph Expo!
It’s Business, Not Personal By Jim LeRose
10
The Trenches
Little Postcard Generates Big Return By Mike Porter
12
Everything IMBC
IMb Is Still Relevant By Kevin Conti and David Robinson
14
Postal Affairs
Political and Election Mail 101 By Kim Mauch
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SEPTEMBER - OCTOBER 2012
SEPTEMBER - OCTOBER 2012 a www.MailingSystemsTechnology.com
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