SPECIAL ANNUAL ISSUE
DOCUMENTmedia.com | Hot Companies 2021-22
THE 2021-2022 HOT CX SOLUTION COMPANIES
PUBLISHER’S NOTE president Chad Griepentrog publisher Ken Waddell managing editor Erin Eagan [ erin@rbpub.com ]
CX IS VERY HOT!!! By Ken Waddell
I
am excited to deliver our new list of the 20212022 HOT CX SOLUTION COMPANIES. Each year we publish this special sponsored-content issue featuring a select group of CX solution providers that want to make sure you keep their solutions on your short list for your upcoming plans. This year we are promoting twelve special companies that each offer a unique solution for your specific customer experience strategy.
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Hot Companies.2021 DOCUMENTmedia.com
There is no better time than now to look deeply into how you can improve your customer experience. Take this time as an opportunity to look across your enterprise and find new ways to be more efficient and effective with your business operations and especially with how you can best communicate and work with customers and all their unique needs. Take a good look at each of these HOT COMPANIES and visit them on Facebook, LinkedIn, Twitter, Instagram and YouTube… and of course you can reach them all with a call or email to answer your questions. And looking at your 2022 plans, remember that you can always find this information on our website (documentmedia.com) along with all our archived magazines, webinars and content on many, many areas and topics to improve your document strategy including customer communications, content management, compliance, forms design, security and more. Wishing you all the very best! Take care.
Ken
608.235.2212 ken.w@rbpub.com
contributing editor Amanda Armendariz advertising Ken Waddell [ ken.w@rbpub.com ] (m) 608.235.2212 audience development manager Rachel Chapman [ rachel@rbpub.com ] creative director Kelli Cooke
PO BOX 259098 Madison WI 53725-9098 p: 608-241-8777 f: 608-241-8666 email: customerservice@rbpub.com
DOCUMENT Strategy Media (ISSN 1081-4078) is published on a daily basis via its online portal and produces special print editions by Madmen3, PO BOX 259098, Madison, WI 53725-9098. All material in this magazine is copyrighted ©2021 by Madmen3 All rights reserved. Nothing may be reproduced in whole or in part without written permission from the publisher. Any correspondence sent to DOCUMENT Strategy Media, Madmen3, or its staff becomes the property of Madmen3. The articles in this magazine represent the views of the authors and not those of Madmen3 or DOCUMENT Strategy Media. Madmen3 and/or DOCUMENT Strategy Media expressly disclaim any liability for the products or services sold or otherwise endorsed by advertisers or authors included in this magazine. SUBSCRIPTIONS: DOCUMENT Strategy Media is the essential publication for executives, directors, and managers involved in the core areas of Communications, Enterprise Content Management, and Information Management strategies. Free to qualified recipients; subscribe at documentmedia.com/subscribe. REPRINTS: For high-quality reprints, please contact our exclusive reprint provider, ReprintPros, 949-702-5390, www.ReprintPros.com.
TABLE OF CONTENTS
2021-22 HOT CUSTOMER EXPERIENCE SOLUTION COMPANIES
07 08 09 10 11 12 13 14 15 16 17 18 19
CoTe Software & Solutions Eclipse Messagepoint MHC Napersoft O’Neil Digital Solutions OpenText Paloma Print Products Quadient Smart Communications Symphio Transformations WayPath
THE 2021-22
HOT COMPANIES
CoTé Software & Solutions has been proudly helping organisations solve challenges and increase engagement since 2009. Customer and business expectations today demand highly engaging and flexible omnichannel interactions with better technology and marketing strategies. Organizations must now focus on integrating and applying software applications that are adaptable and scalable for rapid change, extending innovation and their customer and employee experience. Most organizations have substantially increased digital interactions due to a new generation of digital customers and changing business environment. It is now vital to have the right platform, processes, and people within each organization to deliver a unified experience, moving to Customer Experience Management (CXM) cloud technology. A fully integrated CXM platform with efficient omnichannel capabilities has the power to provide personalized, and scalable delivery of proactive two-way customer interactions, fostering highly lucrative relationships with engaged customers. 86% of consumers said they were willing to pay more for a great customer experience. - PWC
The value of CXM cannot be understated, now rapidly determine organizational survival, and moving beyond customer experience issues in outdated systems is a matter of selfpreservation. And, in highly regulated industries where price and product are largely fixed, exceptional customer experience is even more crucial as it may be the only differentiator. We live in an era of new technologies and a need for greater transparency between organizations and their customers, with customers’ ever-increasing expectations driving change. Customers compare organizations’ digital experience as they know that great technology exists to simplify processes — and they expect it. An integrated strategy means organizations can execute a more seamless customer experience, realize better business outcomes and shorten timeframes to achieve success. According to Microsoft Dynamics, 60% of customers prefer to contact companies through digital means rather than by voice. There is an expectation that interactions will be thorough, two-way conversations. Millennials are four times more likely to switch brands because of poor communication. And a full 50% of Millennials and Gen Z will ignore communications that are not personalized to them. At CoTé Software & Solutions (CoTé) we help organizations bring IT, marketing, and lines of business together to deliver a strategy that supports responsive and adaptable change. Traditional approaches to strategy assume we live in a pretty stable world, which is unrealistic in this current day. With advances in AI, machine learning, business process automation, customer data management, and cloud technology in place, you can track and measure the success of your operational and technical performance while truly showcasing your brand as a key player in delivering unified customer experiences. Whether you are dealing with customers, employees, or other businesses, it is easy to simplify the technologies you use to create meaningful experiences. CoTé’s scalable, cloud-based CXM platform virsaic™ lets you generate engaging two-way interactions through any channel and intelligently automate key business processes. To find out more contact CoTé, we are here to help you create great customer experiences
CONTACT INFO: COMPANY:
CoTe Software & Solutions
PHONE: 800.847.724
WEBSITE: cote.com.au
EMAIL:
info@cote.com.au
THE 2021-22
HOT COMPANIES
CONTACT INFO: COMPANY: Eclipse
PHONE:
678.408.1245
WEBSITE:
www.EclipseCorp.Us
EMAIL:
Info@EclipseCorp.US
Lost working hours. Interdepartmental frustration. Customer communications with wasted white space. At Eclipse® Corporation, we hear gripes like this every single day from companies trying to create a single transactional document. Sunset document generation software, cumbersome editing processes and IT involvement in making simple changes all contribute to these every-day frustrations. The search for a viable solution ends right here — right now. Eclipse can solve these problems — and many more — with our enterprise document software. A one-sizefits-all document generation solution, Eclipse’s flagship DocOrigin with Business Communications Center features document design, presentation, generation, automation and customer communications management all under one easy-to use umbrella. DocOrigin is the fastest enterprise-class document generation software available — running up to 300% faster than the leading vendor in this industry with file sizes up to 66% smaller! Send documents 66% faster using one-third the bandwidth, and archive in one-third the storage space. Eclipse and its authorized partners take pride in working closely with both enterprise companies as well as SMBs to provide tailored solutions that conform to specific needs at a fair price. Eclipse’s principles are simple: provide the right solution and get the job done — on time. Our depth of knowledge and experience in the document and forms industry allows Eclipse to deliver on these principles every time. Companies of any size can now easily create enterprise documents with a few keystrokes — using input from multiple departments — and without having to wait for IT intervention. Remember the dreaded white space? You can now use that blank canvas as a vehicle for targeted messaging and to promote, upsell and communicate the availability of products and services that may be otherwise overlooked! Remember, your best customer is the one you already have!
THE 2021-22
HOT COMPANIES
CONTACT INFO: COMPANY: Messagepoint
PHONE:
800.492.4103
WEBSITE:
www.messagepoint.com
EMAIL: The past eighteen months have had an irreversible impact on customer expectations and behavior. Increased dependence on digital channels is at the forefront of these changes, but equally important is the increased willingness of customers to switch brands based on negative experiences. More than ever before, customer loyalty is only given to those organizations that meet heightened expectations relating to faster responses, access to information via the customer’s preferred channel of choice, and communications that are relevant, while also offering meaningful personalization and empathy. The challenge for organizations, especially those in highly regulated industries, is meeting these expectations at scale given the complexity of customer communications. The ability to deliver the right content to the right customer at the right time in an efficient way requires organizations to break free of the constraints that a documentcentric view of customer communications imposes. It is only through modularizing the content, breaking it into smaller re-usable components, that organizations can drive the kinds of relevant experiences that customers demand at scale. Only Messagepoint’s intelligent content hub enables business users to manage content destined for customer communications (both text and images) in a modularized way that is abstracted from the composition and production templates. This centralized control eliminates the need to manage duplicate copies of content components across multiple templates and systems, improving not only efficiency, but also regulatory compliance. Messagepoint’s patented approach to content variations uniquely automates the targeting and curation of content required to easily deliver localization, relevancy and deeper personalization for batch and on-demand communications across all channels. Complementing these advanced content management capabilities is MARCIE, Messagepoint’s AI-powered Content Intelligence Engine. MARCIE acts as an intelligent assistant to eliminate issues relating to similar and duplicate content, brand violations, reading comprehension levels, and sentiment that negatively impact the customer experience. Whether you’re looking to migrate legacy content, improve your efficiency in managing customer communications or drive a better customer experience, Messagepoint provides an intelligent, comprehensive solution offering transformative business results.
sales@messagepoint.com
THE 2021-22
HOT COMPANIES
CONTACT INFO: COMPANY: MHC
PHONE:
800.588.3676 ext.1241
WEBSITE:
www.mhcautomation.com
EMAIL:
mhcteam@mhcautomation.com
Do you find it tiresome to manually create the communications your business needs to run? Do you need a way to interact with your customers across multiple platforms and devices? Does your current document and communication solution provide the flexibility to meet all your unique needs? Check out MHC EngageCX, a highly scalable solution to automate design, rendering, workflow support, print stream management, and omnichannel distribution. From production to delivery, you can rely on MHC. Personalize print or electronic communications. Maximize customer touchpoints by offering communications via multiple channels. Minimize mundane work by creating templates to integrate data and render documents. Offer omni-channel communications. Significantly reduce the number of document templates you manage today. And allow customers to explore their own personalized information with interactive documents. Delight your customers with personalized documents that favors a superior user experience and inspires devotion to your company well into the future. Schedule a demo to see how MHC EngageCX can forever change how your business communicates. MHC connects people and enterprise systems with the information they need. Our enterprise automation software solutions help organizations simplify, digitize and automate content and processes across core business functions, including accounts payable, supply chain, human resources, payroll and customer engagement. Our solutions focus on optimizing the speed, efficiency and efficacy of information as it flows between organizations, systems, and customers. We’re ready to enhance your customer’s experience and loyalty with fully personalized communications.
THE 2021-22
HOT COMPANIES
CONTACT INFO: COMPANY: Napersoft
PHONE:
630.420.1515
WEBSITE:
www.napersoft.com
EMAIL:
info@napersoft.com
®
1. Integration With Your Business Applications - We provide an open integration to your customer data (relational, transactional, XML) stored in your business applications such as underwriting/claims, CRM, ERP, EMR, billing, and/or other systems. 2. Template Authoring - We provide an authoring tool, built on Microsoft Word with our custom-built components that enables your template authoring process to be easy, efficient and secure. To make changes to document templates, you simply check the template out from our secure content library, make changes and simply check it back into the content library. 3. Document Generation - We provide you with a choice of methods you employ to create personalized customer documents: high-volume production runs (Batch), one-toone customer service (Interactive) and/or customer self-service (OnDemand). We have built in easy-to-use automated business processes so you can apply business rules to the template design in order to dynamically include customer data, reusable images, paragraphs and prompts into your personalized customer documents such as letters, correspondence, policies, agreements, statements and EOBs. 4. Document Archival - We provide an out-of-box full-function document archive for the automatic storage and management of all of your distributed customer documents, making it easy to also search, view and redistribute customer documents for one to one customer service and/or customer self-service 24/7. 5. Multi-Channel Document Distribution - Our multi-channel distribution engine enables you to distribute documents based on your customer’s individual preferences - print, e-mail, fax, text messages, mobile and/or the Web.
THE 2021-22
HOT COMPANIES
CONTACT INFO: COMPANY:
O’Neil Digital Solutions
PHONE:
310.448.6400
WEBSITE:
www.oneildigitalsolutions.com
EMAIL:
mark.rosson@oneildata.com
O’Neil Digital Solutions, a division of William O’Neil Companies, is a total communications service provider and a recognized leader in technology-driven, marketing communications for nearly five decades. Forward-thinking, resourceful, and nimble, O’Neil Digital Solutions specializes in Customer Communication Management (CCM) and provides hosted managed services in Customer Experience Management (CXM) for the Healthcare, Insurance, and Financial Services industries. ONEsuite: A Complete CCM/CXM Solution for Digital Transformation ONEsuite, is a robust CCM/CXM platform that supports every stakeholder throughout the client’s enterprise. Our latest version of ONEsuite includes a robust data analytics engine, content management, template creation and output functionality, CRM integration, and built-in omni-channel delivery. ONEsuite enables clients to interact with their data, content, templates, and create communications, with proofing workflows and multi-channel delivery to their audiences. ONEsuite also monitors SLAs and has a sophisticated reporting dashboard to track results. ONEscore, a Game-Changing Data Analytics and Intelligence Platform O’Neil recently launched ONEscore™, a hosted data analytics and intelligence platform that enables clients to accurately study recipient behavior in real-time and properly segment their customers using 360° live personas. Through its proprietary predictive modeling and AI engine, ONEscore allows enterprises to truly get to know their customers. It delivers a comprehensive snapshot, allowing for highly personalized, relevant, and timely communications. As a result, the customer experience is enhanced, translating to better customer outcomes, improved industry ratings, and increased revenue for O’Neil’s clients. ONEinteractive, a Virtual Host for Powerful Online Engagement ONEinteractive is an innovative service that integrates interactive video within the ONEsuite platform, for enrollment & education for new and existing clients. A virtual host guides individuals quickly and easily through the enrollment, educational, or crossselling process, providing a full-service solution that not only drives revenue-generating behavior but also increases customer retention and satisfaction.
Deliver a full omnichannel customer journey
THE 2021-22
HOT COMPANIES
Get the most advanced personalization in the market and transform enterprise customer communications into exceptional experiences. The most trusted companies trust OpenText Exstream™ to simplify complex communications.
Discover your potential.
CONTACT INFO:
opentext.com/exstream
COMPANY: OpenText
PHONE:
800.499.6544
WEBSITE:
www.opentext.com/exstream
The Enterprise choice for CCM and CXM, OpenText Exstream™ helps business and marketing users design and deliver ultra-personalized documents and marketing communications. Covering digital and print channels as well as devices, Exstream allows you to connect, maintain and grow customer relationships throughout the customer life cycle. Exstream is the market share leading CCM solution trusted by the largest Enterprises globally (per latest IDC MarketScape). The product’s industry-leading differentiators include: • True Enterprise Grade – handles the most complex environments, and scales to meet the toughest SLAs and Global deployments. • Facilitating the highest levels of personalization, including first party data through our co-innovation with Google. • Unmatched in-house expertise across key verticals (Insurance, Banking, Healthcare, Utilities, Public Sector, etc.). • Omnichannel communications, design, and delivery made easy, including native messaging delivery channels with unique Assured Delivery capability. Beyond deploying as a powerful standalone solution, Exstream is also available as part of the greater OpenText™ Experience Platform. This CXM also integrates a customer data platform (CDP), journey orchestration, digital asset management, web content management, and more. The Platform empowers organizations to provide a complete, 360-degree customer experience across all interaction points of the customer journey. In the process they can improve customer loyalty and create connected, engaging, personalized experiences that drive advocacy and improve customer lifetime value. Our Customer Experience Management solution (CXM) helps business users create marketing and business communications using the delivery formats and channels customers prefer — including email, web, and mobile. It powers the transformation of all your data — whatever the file source, format, and system — into relevant and insightful customer communications. With Cloud and Off-Cloud deployments, including Managed Service options, Exstream is scalable to fit the needs of any departmental or complex enterprise environment. Organizations can start small or scale globally. About OpenText OpenText, The Information Company, enables organizations to gain insight through market leading information management solutions, on-premises or in the cloud. For more information about OpenText visit: opentext.com/Exstream.
THE 2021-22
Paloma Print Products offers true end-to-end document quality assurance solutions. Paloma’s flagship solution - Print Perfect - automates labor-intensive, costly, and errorprone manual document QA processes. Print Perfect compares documents digitally, in a fraction of the time required by manual processes, cutting document testing time/cost by up to 75% while allowing document applications to be tested more thoroughly, reducing risk for companies that present sensitive customer information in their documents.
HOT COMPANIES
Print Perfect consists of three software modules — STREAMdiff, DocDiff, and Switch. STREAMdiff is Paloma’s original print file comparison software which quickly, objectively, and accurately compares AFP, Postscript, PDF, PCL, Xerox© Metacode, and ASCII text files. Because STREAMdiff compares the underlying print file constructs/commands, it provides the user a wealth of information about all document changes, including the exact magnitude of the change. STREAMdiff is used to QA CCM/CXM software upgrades, regulatory and marketing document modifications, bar code changes, nonprinted document changes (e.g., paper tray, bin selection, TLE/NOP changes) and more.
CONTACT INFO:
Adding to the STREAMdiff legacy, in 2018 Paloma introduced its next-generation document QA solution, DocDiff. While similar in function to STREAMdiff — it is also a print file comparison software engine — DocDiff is used for highly complex document migration and/or redesign projects. For example, DocDiff is the perfect document QA tool for companies needing to move off older document creation engines (e.g., Documerge, Compuset or xPression) to state-of-the-art CCM/CXM technologies (e.g., Adobe AEM, Quadient Inspire). Many companies talk about migrating your document content to a new system, but who is talking about ensuring the quality of those migrated documents? Paloma, with DocDiff.
WEBSITE:
Switch is Paloma’s document QA workflow automation software, used to design and implement automated document quality/testing processes utilizing STREAMdiff and DocDiff. From launching high-volume batch print comparisons to email notification upon completion of comparison jobs and the creation of a time-stamped testing audit trail, Switch ensures the most efficient document quality assurance processes by minimizing the need for manual intervention. Whether you print your own documents or for other companies, Paloma’s document QA solutions will save you time and money while ensuring you produce the highest quality documents.
EXECUTIVE STATEMENT
“Every day, I read something new about how quickly and easily ‘Vendor X’ can help companies migrate documents to a new CCM/CXM system. The elephant in the room which is rarely discussed is how that vendor will ensure the quality and integrity of these migrated documents. This is where Paloma, with DocDiff, can help. We will make your migration faster, less expensive, and of the highest quality.” Joe Pigeon is President, as well as a founding member, of Paloma Print Products. With more than 25 years of experience in the document creation industry, and a background in sales, marketing, and product management, Joe has been instrumental in establishing Paloma’s leadership position in document quality assurance products like DocDiff and STREAMdiff.
COMPANY:
Paloma Print Products
PHONE:
262.618.4125 www.palomaprintproducts.com
EMAIL:
sales@palomaprintproducts.com
THE 2021-22
Don’t get locked into communications infrastructures that don’t adapt, and grow, with your business. To remain competitive, companies must genuinely connect, engage and respond to their customers. How? By transforming customer communications. Orchestrating deeply personalized communication experiences across each touchpoint, on preferred channels, is critical to meet the record-high expectations of consumers. Unfortunately, patchwork communications solutions across siloed lines of business and communication channels prevent most companies from successfully meeting these demands. Are you one of them? Quadient can help. Quadient Inspire Suite is a leading customer communications management (CCM) solution comprised of any-prem Inspire Flex and cloud-based Inspire Evolve. Uniquely, it offers flexible CCM and CXM tech stacks with fully SaaS, on-premise, or hybrid deployment options that power your business goals now into the future. Inspire Flex helps companies around the world design, manage and deliver personalized, accurate and compliant communications across all channels, from one centralized platform. Inspire Flex is the only fully integrated, any-premise, end-to-end CCM solution that empowers enterprises to exceed expectations with customer communications that drive value. Inspire Evolve breaks silos, empowering line of business users and front office employees to create and deliver personalized communications that enhance customer experience across their entire lifecycle — with minimal IT. It’s the only solution capable of powering overnight transformation, so you can drive value in just hours, not days. The Inspire Suite drives value, reducing costs with efficient data connection and communication consolidation, while increasing your channel output. Flexible and scalable enough to handle both routine and sophisticated communications, the Inspire suite lets you deploy CCM today and transition to the CXM of the future because you aren’t locked into infrastructure that fails to grow with your business. In 2021, Quadient simplified the user experience; expanding digital communication channels; enhancing connections to data, content, and business applications; and speeding time to value. We’ve earned — and uphold — a reputation for delivering valuable innovation and well-integrated solutions for our customers. We invite you to connect with us to learn why we look at the market through the lens of our customers, because connections matter.
Avi Greenfield, VP of Product Management, Quadient
EXECUTIVE STATEMENT
Avi has over 20 years of experience in using technology solutions to build business value, with a focus on customer communications and content strategy and delivery. He joined Quadient in 2019 and leads the portfolio vision and roadmap for Quadient CXM. He and his team are responsible for making sure the Inspire portfolio meets the needs of businesses for managing omnichannel communications to enhance customer engagement and improve experiences across key journeys.
HOT COMPANIES
CONTACT INFO: COMPANY: Quadient
PHONE:
866.883.4260
WEBSITE:
https://www.quadient.com/ intelligent-communication/ customer-communications
EMAIL:
Info@quadient.com
THE 2021-22
HOT COMPANIES
CONTACT INFO: COMPANY:
Smart Communications
PHONE:
800.986.6810
WEBSITE:
www.smartcommunications.com
EMAIL: Smart Communications is a leading technology company focused on helping businesses engage in more meaningful customer conversations. Its Conversation Cloud™ platform uniquely delivers personalized, omnichannel conversations across the entire customer experience, empowering companies to succeed in today’s digital-focused, customerdriven world while also simplifying processes and operating more efficiently. The Conversation Cloud Platform Empowers Companies to: Collect customer information by transforming static forms-based processes into intelligent, conversational user experiences. Communicate more effectively by creating and delivering personalized, contextual, and compliant communications across preferred channels to improve the customer experience and deepen loyalty. Collaborate more efficiently by negotiating and executing business-critical agreements across internal and external stakeholders using experience-driven workflow. Coordinate insightful two-way interactions across all channels to better coordinate and optimize the customer experience. Establish a foundation built on Integration & Intelligence, which are critical to successful customer conversations. The only way to truly make customer conversations meaningful is to tie together the capabilities with sophisticated integrations, while simultaneously optimizing communications programs with advanced analytics. Engage in More Meaningful Customer Conversations that are Built from the Cloud Up Smart Communications propelled to the top of the list and was recognized as Overall Leader in Customer Communications Management in the 2021 Aspire CCM Leaderboard. Its highly rated cloud solutions allow for increases in speed, agility, and efficiency and include the enterprise-scale customer communications management (CCM) power of SmartCOMM™, forms transformation capabilities made possible by SmartIQ™ and the trade documentation expertise of SmartDX™. Additionally, its Conversation Cloud Framework offers easy integrations to other market-leading CX technologies. This empowers enterprises to operate more efficiently at scale and obtain a more complete view of each customer.
requests@smartcommunications.com
THE 2021-22
HOT COMPANIES
CONTACT INFO: COMPANY: Symphio
PHONE:
800.834.9510
WEBSITE: symphio.com
EMAIL:
team@symphio.com
Customer communications are complex, but your content management platform doesn’t have to be. The first tool of its kind, Symphio simplifies the arrangement, review and distribution of complex customer documents. Through our market research, we discovered that speed to market (or a lack thereof) is a big issue for traditional CCM customers. Template alterations require IT support and can take weeks to complete — time that healthcare payors with mandatory deadlines simply don’t have. We also learned that many healthcare payors struggle to manage the sheer volume of templates required for their member communications. In fact, research by Aspire Customer Communications Services reveals that the number one challenge organizations face when it comes to transforming legacy documents into modern, omnichannel communications is “too many templates.” For some, the bigger challenge is how to achieve digital transformation using their legacy systems. We developed Symphio to solve these problems, so you can remain focused on creating the best customer experience. Not only does Symphio reimagine traditional templates, but it allows you to work with stakeholders both internal and external to get products to market fast. Simply stated, Symphio is changing the way organizations administer content and connect with their customer bases. “Our old customer communications management system was slowing us down. Symphio allowed us to customize the experience so that it worked best for us and enabled our team to create policy books at the pace we needed.” — Director of Member Experience, Fortune 50 healthcare company If you’re interested in understanding how Symphio can help your organization, contact our team to learn more.
THE 2021-22
HOT COMPANIES
CONTACT INFO: COMPANY:
Transformations
PHONE:
615.371.0077
WEBSITE: Transfrm.com Uluro.com
EMAIL: Transformations Offers One Simple Solution for a Better Customer Experience Transformations, a software solutions company, is the developer of Uluro, the most comprehensive customer communications management (CCM) software on the market for securely creating, producing, delivering and tracking critical customer communications. Uluro provides a higher level of automation that unifies a host of CCM processes to eliminate manual steps in the operational workflow, provide faster implementation times, maximize ongoing process efficiency and deliver to a customer’s preferred channel. But there is more. As the workforce grows more mobile, your CCM solution needs to include methods for securely delivering communications via multiple channels. Transformations’ breakthrough security solutions, uSecure and Smart Delivery, address industry-critical issues specific to data security and the protection of personal information. What sets the unmatched uSecure apart from other security solutions is that uSecure offers intelligent protection that travels with the file, keeping data protected throughout the entire workflow. Smart Delivery is unlike any other digital delivery security software in that it makes instant access to documents possible with one-click convenience. It is the only standalone security software on the market today that can safely email data-sensitive, compliant communications and provide proof of delivery to the intended recipient, proof of access and a built-in real-time audit trail. Uluro’s uPayments is a standalone real-time payment solution that lets you send electronic bills or payment notices to customers through their preferred channel and securely receives payments on their behalf. It can sit on top of your current CCM software to add EBPP, eBill, EIPP or payment processing all with limited IT intervention. Uluro’s web portal software, uWeb, easily creates a client web portal without the need for costly programmers. The benefits are many, including allowing customers to take advantage of site branding, full job tracking, job level reporting, secure file upload and the ability to view a secure PDF or PNG version of the document. Transformations’ continued innovation is driven by our commitment to create awesome products that deliver a significant competitive advantage with streamlined workflow processes, increased revenue with new services and an elevated customer experience.
sales@transfrm.com
THE 2021-22
HOT COMPANIES
CONTACT INFO: COMPANY: WayPath
PHONE:
877.334.4266
WEBSITE:
www.waypathconsulting.com
EMAIL:
websales@waypathconsulting.com
WayPath Implements and Manages Enterprise Customer Experience Support Platforms At WayPath, we believe that software should not just support business. It should be at the heart of business. This conviction powers every aspect of our document design and enables us to deliver world-class software and technology consulting services to our clients. Collaborating with WayPath’s energetic and experienced delivery team puts you on the fast path to composition tool implementation. We provide you with the resources to get you over the finish line faster. Today’s customers demand more from the brands they interact with. This means more personalized experiences, faster responses, and constant focus on their needs, challenges, and goals. They want to be heard, and they want to know they matter. Transactional communications with customers are often highly regulated and require a high level of governance, auditing, and data security. We know what you and your customers both need because of our domain knowledge and experience in the insurance, financial services, government, utilities, and healthcare industries. As customer experience specialists, we deliver tailored CCM and CXM solutions that enhance customer communications across multiple touchpoints and nurture customer relationships at scale. With WayPath at the foundation of your most important customer communications, it is possible to be both personal and practical. We can help you centralize and personalize your omni-channel customer communications, streamline customer service processes, implement composition tools, and develop messaging that sets your brand way ahead of the crowd. Every modern organization needs a reliable partner they can trust. WayPath is proud to be that partner for ambitious, progressive, and visionary organizations across a range of industries. Our team of subject matter experts will speed up your time to market, shorten client and project onboarding time, and improve your service level agreements. With WayPath, you can take the faster path. Assessment – Strategy – Implementation – Optimization