CONTACT INFO: COMPANY: OpenText
“OpenText has been at the forefront of providing innovative customer communications solutions for two decades. We continuously seek new ways to make it easier for businesses to quickly and effectively communicate with customers via their preferred digital channels and to build better customer experiences across all touchpoints.” – Guy Hellier, VP of Product Management, Customer Experience Management Listen to specific details from Guy Hellier about leading customer experience strategies Video 1: How to overcome fragmentation Video 2: What is a digital experience platform Video 3: How companies can adopt AI and Machine Learning in their customer journey OpenText™ Exstream™ is OpenText’s strategic and continually evolving customer communications management (CCM) software. Celebrating 20 years of innovation, Exstream has been consistently ranked by analysts as a leader in the space, most recently in the Aspire CCM Leaderboard, June 2019 and is the No. 1 CCM solution in market share and enterprise deployments. Proven, complete, robust solution Exstream extends organizational CCM capabilities to include business user-driven content creation and modification and a premier batch engine that is faster than other CCM solutions. It also provides the ability to ingest data in any format, greatly reducing document processing time. The market-leading software is available as a standalone solution or as part of the OpenText™ Experience Suite Platform for customer experience management (CEM), which includes solutions for digital asset management and web content management to provide a complete, 360-degree customer experience across all interaction points of the customer journey. Exstream powers the transformation of data—no matter what file sources, formats and systems an organization maintains—into relevant and insightful communications for customer-preferred delivery channels and formats. Design once, deliver anywhere at any time With on-premises and cloud deployment options, Exstream is scalable to fit the needs of any department or complex enterprise environment. Accelerators allow for easy integration with core systems, such as Guidewire® and Duck Creek Insurance software, and deep integration with SAP and Salesforce® help speed key business processes. Exstream is an omnichannel CCM solution that enables business users to create connected customer journeys and meaningful customer conversations by helping organizations understand, serve and react to customers using the delivery formats and channels they prefer, including email, web and mobile.
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