DOCUMENT Strategy Hot Companies 2021-2022

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THE 2021-22



Smart Communications




EMAIL: Smart Communications is a leading technology company focused on helping businesses engage in more meaningful customer conversations. Its Conversation Cloud™ platform uniquely delivers personalized, omnichannel conversations across the entire customer experience, empowering companies to succeed in today’s digital-focused, customerdriven world while also simplifying processes and operating more efficiently. The Conversation Cloud Platform Empowers Companies to: Collect customer information by transforming static forms-based processes into intelligent, conversational user experiences. Communicate more effectively by creating and delivering personalized, contextual, and compliant communications across preferred channels to improve the customer experience and deepen loyalty. Collaborate more efficiently by negotiating and executing business-critical agreements across internal and external stakeholders using experience-driven workflow. Coordinate insightful two-way interactions across all channels to better coordinate and optimize the customer experience. Establish a foundation built on Integration & Intelligence, which are critical to successful customer conversations. The only way to truly make customer conversations meaningful is to tie together the capabilities with sophisticated integrations, while simultaneously optimizing communications programs with advanced analytics. Engage in More Meaningful Customer Conversations that are Built from the Cloud Up Smart Communications propelled to the top of the list and was recognized as Overall Leader in Customer Communications Management in the 2021 Aspire CCM Leaderboard. Its highly rated cloud solutions allow for increases in speed, agility, and efficiency and include the enterprise-scale customer communications management (CCM) power of SmartCOMM™, forms transformation capabilities made possible by SmartIQ™ and the trade documentation expertise of SmartDX™. Additionally, its Conversation Cloud Framework offers easy integrations to other market-leading CX technologies. This empowers enterprises to operate more efficiently at scale and obtain a more complete view of each customer.

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