TAKE A GOOD LOOK AT YOUR CUSTOMER COMMUNICATIONS MANAGEMENT One thing is certain: As organizations look toward transforming their customer experience, the role of customer communications management is expanding to new touchpoints and channels along the customer journey. Whether organizations are managing traditional delivery points or integrating modern technologies and communication channels, there is a demand for intelligently orchestrating content to deliver seamless and relevant experiences. To achieve this, executives will need to modernize their toolsets and partner with solution providers who excel in strategic communications management. We invite you to take a good look at the featured solution partners in this space to get started.
Customer communication management (CCM) has always been about how information is shared with customers, but has largely focused on individual messaging. However there are situations where combining a wider broadcast capability with content personalization to create customized and flexible digital signage solutions is becoming increasingly popular. These may exist within a workplace, in a retail store, or perhaps at a hospital. In each case, the information shared needs to be accurate, updates need to happen real-time and the process of adding and editing communications needs to be collaborative and intuitive. Playengo from AODocs provides a digital signage offering that is tightly coupled with the AODocs Document Management Platform to drive consistent, multichannel communications with the minimum of effort. Whether the audience is an individual display, or a range of devices, a simple create,
configure and share process allows communications to go from design to delivery as fast as possible. Tools such as Adobe Illustrator, Photoshop, InDesign, Google Docs, Google Drive or Office 365 encourage a collaborative content creation, editing and distribution approach that enables you to update your screens in real time, in just a few clicks. Playengo is the ideal solution to save time and money on modern CCM. It is simple to setup, intuitive to use and allows real-time monitoring of results — all delivering a rapid return on investment that, just like it’s communications, can easily be seen.
www.AODocs.com firstname.lastname@example.org +1 415 891 1178
Assentis is the Swiss-based specialist for Customer Communication Management within the Banking and Financial Services Industry. We enable financial institutions to communicate reliably along all channels, including all document-based processes and inbound functions such as smart forms or chats. Assentis solutions are used by more than 100 of the most prestigious organizations across the US, Europe and Asia, including many of the top 20 banks. From our experience, we know the key factors are to strengthen businesses, increase efficiency through security, create ease of use and automation, and reduce costs — all directed by the highly specific requirements mandated by the BFSI. Thus, our solutions focus on institutions with complex information exchanges with their clients and/or demanding large-scale transactions. We deliver industry know-how to serve our clients with expert professional quality and with the intention of delivering the best service, ensuring profitable long-term relationships. Assentis provides a function-based boutique strategy that delivers higher-than-average added values (functionality, quality, duration of life cycle…) to financial service providers, ensuring precision in critical use cases such as credit processing, onboarding, corporate actions, proposal development or client reporting. Our services and support teams implement and optionally manage all the functional solutions (FaaS) for our clients from our headquarters in Switzerland, and from our branches in the US, Singapore, Germany, and Austria.
www.assentis.com email@example.com +41 41 798 13 30
DOCUMENT Strategy Fall-Winter 2019