CUSTOMER SERVICE SHOULDN’T FLUCTUATE WITH THE PRICE OF OIL. You should be able to depend on an airline to make your trip easier, no matter what’s going on in the industry – those are our concerns, not yours. To ensure help is always nearby, we’ve brought back our Red Coats, special customer service agents who can handle most of your problems on the spot, without sending you to a line or a desk. You’ll see them around the concourse in their signature crimson blazers, ready to rebook flights, offer directions, and do whatever else it takes to get you on your way.
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Oct. 1-7, 2010 PRESS of Southeast Queens Page 13