IT Services Guide Getting to know your new PC and printer
www.its.qmul.ac.uk
Contents Windows 8.1 2. Your Start screen 2. Shut down, sign out, or restart 3. Start screen options – Charms menu 3. Desktop 4. All about apps – pinning apps to your taskbar 5. Lync 2013/Skype for Business Laptops 6. BitLocker 6. Eduroam (and other Wi-Fi) 7. Direct Access 8. File Sync Printers 9. Follow-You Printing 9. Using a Konica Printer – control panel 10. Registering your ID card 11. How to print 11. Scanning to email 11. Making a copy 12. Known issues and quick fixes
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Your Start screen
The Start screen has replaced the Start button. It's where you can quickly get to your apps, folders, and other items. The tiles on your Start screen show the apps that you will be using at QMUL. To view all available apps, click on the down arrow button in the bottom left hand corner of your screen. You can return to the Start screen from wherever you are by pressing the Windows button on your keyboard.
Shut down, sign out, or restart From the Start screen Click on the power button at the top right of the screen next to your profile, then choose whether you want to shut down, sign out, restart or lock your computer.
From your Desktop Right-click on the Windows icon at the bottom left of the screen, then choose whether you want to shut down, sign out or restart.
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Start screen options - Charms menu Using the charms The five charms - Search, Share, Start, Devices, and Settings - are shortcuts that let you do things like search your PC for software and files, get to the Start screen, or check your settings. They're always available on the right side of your screen but will remain hidden until needed. To reveal the charms menu: • Keyboard: Press the Windows key + C • Mouse: Go to the bottom or top right corner of your screen, and then move your cursor up or down to access them.
Desktop
The desktop hasn't changed, and is still where you can do everything that you're used to doing with Windows. You can get to your desktop from the Start screen by clicking on the Desktop tile, or by using the keyboard shortcut by pressing the Windows key + D. To return to the Start screen at any time, press the Windows key.
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All about apps Apps on the taskbar The taskbar is where you can see the apps you have open and pin shortcuts to the apps you use most often. The taskbar is always at the bottom of your screen. Pinning apps to your taskbar You can pin any app to your taskbar so it's easy to open when you're in the desktop. Step one Click the down arrow button at the bottom of your Start screen to reveal all available apps. Step two Right-click to select the apps you want to pin. To select multiple apps with a mouse, press and hold the Ctrl key and then right-click each app. Step three From the options that appear, click Pin to taskbar.
Pinning apps you have open If you're already using an app, you can pin it to the taskbar without going to the Start screen. Step one Right-click the app button on the taskbar. Step two From the options that appear, click Pin this program to taskbar. The app you pinned will stay on your taskbar even after you close the app.
Please note: When pinning apps you need to shut down for it to synchronise centrally .This means that you will be able to sign in to another QMUL Windows 8.1 computer on campus and your pinned apps will follow you. When shutting down, you may see a list of applications that are still running one of these will be Microsoft User Experience Virtualisation. Please wait for this to finish syncing before shutting down.
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Lync 2013 / Skype for Business Lync is a unified communications tool that allows you to connect, communicate and collaborate with colleagues at QMUL. You can instant message (IM), hold audio/video conferences, or just let people know you are available. Sign in with your QMUL username. You’ll need to enter your username in the format abc123@qmul.ac.uk. Start a conversation Type the name of the colleague you want to add into the search box and select the appropriate contact from the search results. Double-click on your contact's listing. This will open a new window with - by default - your cursor in the IM box ready for you to type in your message. Add a contact You might want to build a contacts list for those colleagues you interact with most often. Right-click on the person’s listing and then click on Add to Contacts List and select the group you want to add your new contact to (ie Favourites). Let people know your status To change your presence in the Lync main window, click the status arrow below your name and select a status from the list (ie Available, Busy or Do Not Disturb).
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BitLocker - for QMUL laptop users BitLocker is a hard drive encryption program for Windows 8.1 laptop users which will prompt you to set a PIN when you first sign into your laptop. This will then initiate the encryption of your laptop hard drive to protect against unauthorised use. You will be able to work whilst encryption takes place and once completed you will be required to enter your PIN each time you start your laptop. If you enter your PIN incorrectly or forget it you can access the recovery PIN from the IT Helpdesk.
Eduroam (and other Wi-Fi) - for QMUL laptop users There are a number of wireless networks available around the campus. The network which you should use to connect your laptops is ‘eduroam’. Connecting to eduroam If you're a QMUL laptop user, the easiest way to see available wireless networks is to click on the wireless icon in the notification area of your taskbar, which is located at the right end of the taskbar. Upon choosing eduroam, you will be prompted for your QMUL username and password. You will need to enter your username in the format abc123@qmul.ac.uk (please note that this is NOT your email address). Don't forget to tick the Connect automatically box, so you don't have to enter your credentials each time you connect. Click Connect.
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Direct Access - for QMUL laptop users
This service allows managed laptop users to access their file server (G: and J: drive) via the internet (Wi-Fi or wired network) both on and off campus. This will also allow access to some of the services which are not available off campus for example MyHR. The access and experience is the same as working within the QMUL office environment. If you are not connected to direct access via the internet you won’t have access to your J: drives but will have a local copy of your G: drive if they are off the network.
Please note this might take up to 10 minutes to connect to the university network if this is the first time you are using Direct Access away from campus and is dependent on your internet connection.
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File Sync - for QMUL laptop users
The file sync service lets you access and work on your files offline. File synchronisation provides access to your G: drive (personal data) when there is no connection or access to the QMUL network. All changes to files will be uploaded when a connection is next available. It's important to check that your data is syncing correctly, if the sync fails or encounters problems your data could fail to be synced which could result in you losing it if your laptop fails or were to be lost. Step one Open your File Explorer and right-click on your Home Drive (G:). In the menu that appears, go to Sync > Sync selected offline files. Step two Click on the Show hidden icons arrow in the notification area of your taskbar, which is located at the right end of the taskbar. Then click on the Sync Centre icon; it’s the green circle with two arrows. Step three If your Sync Centre shows no conflicts or errors, then the synchronisation was successful. Your laptop will now sync any files you create or modify offline. If your Sync Centre has conflicts or errors the icon will change to show a yellow warning triangle. To correct these, right-click on the Sync Centre icon and then click on View Conflicts. This will now display the conflicts the sync encountered, to resolve these select all the items and then click on Resolve. We recommend that you select the latest version of the file which can be identified by the “date modified” and shown as “newer” in the pop up box that appears. Any sync errors must be resolved immediately as this can lead to loss of data. Contact the IT Helpdesk if any assistance is required.
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Follow-You Printing Our new multi-functional devices provide a 'Follow-You Printing' service (also known as pull printing) when you print a document to that service you can collect it at any IT Services labelled printer on campus. You choose the printer, swipe your QMUL ID card at the terminal, and release the jobs you’d like to print from your personal queue.
Using a Konica Printer
The main control panel is touch sensitive and easy to use. The system records all print and copy costs of printed documents only. The cost is allocated to the budget set against your QMUL username. Your printing is secure but to avoid another user using your budget code to copy, please ensure to log out correctly every time by pressing the Access key.
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Registering your ID card
User ID Tap the ID box.
ID Name Tap your QMUL user name (example aab089) into the box. Use the shift key for numbers and upper case characters. Tap the OK key.
Password Now enter your QMUL password remembering to tap the OK key.
Swipe Card Now swipe your card on the card reader below the touch pad. Registration of Card Your card is now registered permanently on the system. There is no need to repeat this process for future use. If you should forget or lose your card, you can log in using your QMUL username and password.
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How to print Touch your ID card to the card reader to unlock the device. If you forget your card you can still login in with your QMUL username and password. Step one Press the Follow-You Printing key to release your print. Step two Tap the documents you wish to print or delete. Then press the large BLUE button to start printing. Step three It is important that you press the ACCESS button to log out. If you do not do this, your account could be left open. Note: You do not have to wait for a job to finish printing before you log out.
Scanning to email To send to a Queen Mary email address: Step one Select the 'Email Me' button to send to yourself. Step two Press the big BLUE button.
The steps to take when scanning a document to email: Step one Place the paper in the top tray of the printer. Step two Press the Scan/Fax key to start scanning.
Making a copy The steps to take when copying: Step one Press the Copy key to display the Basics screen in copy mode. Step two Position the document to be copied. Step three Specify the desired copy settings. Step four Use the touch pad to adjust the settings and specify the number of copies required. Step five Press the big BLUE button.
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For details and information around known issues and fixes, please go to: www.its.qmul.ac.uk/projectsandchange/projects/print-pc The list of issues and fixes will be added to this website as they arise.
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For further information contact: IT Services Queen Mary University of London Mile End Road, London E1 4NS Tel: +44 (0)20 7882 8888 email: its-helpdesk@qmul.ac.uk www.its.qmul.ac.uk
Any section of this publication is available in large print upon request. If you require this publication in a different accessible format we will endeavour to provide this where possible. For further information and assistance, please contact: hr-equality@qmul.ac.uk; Tel: +44 (0)20 7882 5585. The information given in this publication is correct at the time of going to press. The university reserves the right to modify or cancel any statement in it and accepts no responsibility for the consequences of any such changes. For the most up-to-date information, please refer to the website qmul.ac.uk This publication has been printed on environmentally friendly material from well-managed sources.
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