Cleaning & Maintenance July 2017

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03 Industry News 06 People 08 BICSc Comment 08 Making a Margin: a Contractor’s Blog 09 Clear Impressions By Grundon.

10 Contracts 12 Special Report Golden years.

14 BCC Comment 15 Feature Chemical/Chemical-Free & Dosing Systems.

19 Feature Laundry & Dishwashing.

24 Special Report Back to basics: food factory hygiene and personal cleanliness.

26 Special Report Hands-on colour compliance.

27 New Products

Is your office making you ill? The workplace is ranked as one of the unhealthiest places you're likely to inhabit on a daily basis, and according to Dr Lisa Ackerley, hygiene expert and visiting professor at the University of Salford, the amount of sick days taken by office workers could be reduced if companies implement a better cleaning routine. A study carried out by Dr Ackerley found that the main cause of germs at your desk is poor personal hygiene, with nearly 50% of office workers responding to a survey stating that they do not wash their hands after going to the toilet. Your hands and the surfaces you touch, including your office chair, are germ motorways. Crumbs and spills encourage the growth of bacteria that can lead to stomach bugs, coughs, flu and even food poisoning. Bacteria and viruses that you bring back from the toilet multiply on the hard work surfaces of your desk and chair and remain infectious for 24 hours. There are a staggering 21,000 germs per square inch on your chair, desk and keyboard. In fact, the average office desk harbours 10

There are

million bacteria. That’s 100 hygiene policy that includes a staggering times more germs than a all work surfaces including 21,000 germs per kitchen table and 400 times chair plastics, metal and more than the average square inch on your chair, fabrics could help reduce toilet seat. Common illnesses in desk and keyboard. In fact, unnecessary bacteria found include: the workplace, and the average office desk • Pseudomonas improve the bottom line aeruginosa - commonly harbours 10 million bacteria. with less sick days being found in offices and That’s 100 times more germs taken. causes illnesses for those Gareth Jones, than a kitchen table and with weakened immune commercial manager at 400 times more than systems. Kit Out My Office, said: • Staphylococcus aureus “Keeping your workplace the average found in the office where clean and tidy has many toilet seat. there is contact with skin on benefits, from simply looking items such as keyboards, visually impressive and prochairs and door handles. fessional to your customers our desks, isn’t it time we • Actinomycetales - found in through to the health took desk cleanliness more water and can be transferred benefits it can offer. We enseriously? Yet only 20% of from one surface to another. courage all of our customers office staff clean their • Norovirus - commonly to clean their equipment by workspace before eating. found in the office and transproviding helpful guides on Furthermore, chairs and fabferred by food and water. how and when to clean your rics are often overlooked in Given that many of us new office furniture.” typical cleaning routines. drink, snack or eat lunch at A stricter cleaning and

Klenzan supports NSPCC in adventure challenge See Page 4. l JULY 2017 l 3


Klenzan supports NSPCC in adventure challenge Warrington-based hygiene specialist Klenzan is supporting the NSPCC by entering a team in the Lake District Adventure Challenge. 21 Klenzan staff will take part in this challenging event which pits them against the demanding landscapes of the Lake District National Park by bike, kayak and on foot. The team will trek to the summit of the Old Man of Coniston, 2634 feet high, cycle 12km of off-road trails in Grizedale forest and kayak across Coniston Water. All the money raised from the Lake District event will

go towards helping the NSPCC do all it can to provide a safe childhood for every child.

Chris Bayliss, Klenzan’s sales manager and challenge team leader, said: “We are thrilled to be involved in this fantastic event to help raise funds and awareness for the amazing work that the NSPCC does. It will be a challenge for us all but one that will not only be memorable but that will contribute to and enhance the lives of our future generations.” If you would like to support the NSPCC or volunteer, please visit: what-you-can-do

Charity Golf Day 2017 Pacific Support Services has partnered with Young Epilepsy to take on the challenge of raising awareness and a whopping £50,000 for the charity. To this end, the company is hosting its third charity golf day at Stock Brook Manor Golf and Country Club in Billericay, Essex on Friday 22 September. The day kicks off with registration, bacon rolls, tea and coffee at 8.00am, followed by a nine hole Texas Scramble. After a ploughman's lunch there will be an 18 hole competition with shotgun start. The evening kicks off at around 6.00pm with introductions from Richard Pallett and Young Epilepsy. A three course dinner will be followed by a charity auction. Auction lots include: a table for 10 at All Stars match; 2 x tickets Stock for Aviva final (incl. private box Brook Manor and lunch); 2 x test cricket match tickets (incl. lunch); one Golf and Country year membership at Stock Club in Billericay, Brook Manor; a signed Manchester United football; and a Essex on Friday signed Steve Davis snooker cue. 22 September To book a team please contact Helen Mulholland: 2017

2017 Loo of the Year Awards sponsors announced The 2017 Loo of the Year Awards will be supported by a range of leading companies and a leading charity. The Changing Places, Space to Change and Hygiene Room national awards and UK/Ireland trophies are once more sponsored by Clos-oMat, supplier for disabled toileting solutions for in and out of the home. The individual categories national awards and UK/Ireland trophies are also once

more sponsored by Dolphin Solutions, supplier of all things washroom-related. The corporate provider entries national awards and UK/Ireland trophies are sponsored for the first time by Propelair, producer and supplier of a toilet and water efficient solution, helping forward thinking organisations save water, energy and money. The eco friendly national awards and UK/Ireland tro-

phies are also sponsored by a new sponsor, Toilet Twinning, a registered charity which provides a simple, quirky way to solve a serious problem and save lives. Loo of the Year Awards is also supported for the 11th year by Danfo, as well as Willings Services and Evolve Security. Willings coin handling expertise coupled with Evolves security turnstiles and gates have been combined to create a strong, reli-

able and robust revenue collection system for public toilets. New awards supporters are Eco Breeze, which provides an effective air filtration and room fragrancing system, and Hygiene Vision which has many years’ experience and a proven track record in the invention, design and development of hygiene dispenser systems. Mike Bone, Loo of the Year Awards managing director,

said: “We are delighted at the dedication of the sponsors and supporters that are associated with us during this very special 30th anniversary year. All of our sponsor brands and products will be promoted throughout the 2017 awards event on 8 December. We welcome enquiries from a prospective headline sponsor to complete the 2017 sponsor line up.”

Kärcher UK celebrates new home Marking the end of a five year project to relocate the UK operations of Kärcher, the official opening took place recently and was presided over by Hartmut Jenner, Kärcher's global chief executive and chairman of the Kärcher management board. At almost 7500m2 and accommodating office, warehouse and conference facilities, as well as Kärcher's all-important training academy and retail space, the new premises is a far cry from the company’s very humble beginnings. Today Kärcher UK employs over 300 staff and has sold over 15 million machines but speaking at the official opening, Hartmut Jenner explained how it very nearly didn’t happen. In the 1970s a lone salesman was trying to promote the use of pressure washers 4 l JULY 2017 l

to build a network of UK dealers - without success. And the UK’s Kärcher story could so easily have ended there, had it not been for this man taking a chance - unprompted, he turned on his pressure washer at a busy York cattle market and started washing down muddy trucks. By lunchtime that day he’d sold his first machine. This valuable lesson - that discussing cleaning challenges with customers and showing them products in action - has been pivotal to

Kärcher UK’s growth, and still holds true today. It’s why the new building includes a training academy three times larger than its predecessor and the premises include the UK’s 19th Kärcher Center - the 562nd Kärcher Center in the world. Kärcher Centers are open to both commercial users and consumers. Staffed by knowledgeable Kärcher people who are happy to provide advice on specific cleaning challenges, it’s a place to get hands-on with the product to ensure it’s exactly right for

replicate many different your needs and to see firstcleaning situations.” hand how a Kärcher solution Region president and UK ‘makes a difference’. managing director, Simon So it was fitting that the Keeping, said: “The opening ceremony commenced in of our new UK HQ was fanKärcher Center Banbury tastic. It was a great opporwith employees, the project’s tunity to thank everyone for building contractors, the part they played in the journalists, and local move to Brookhill Way. I am dignitaries gathering to very proud of our new formally mark the occasion. Kärcher head office - and all The facilities, conveniently the people who work there.” located off the M40 between London and Birmingham, are already proving a hit with customers. Hartmut Jenner At almost went on to explain: “An 7500m2 and innovation-driven accommodating office, company like Kärcher warehouse and conference has an ever-evolving facilities, as well as Kärcher's portfolio so it’s all-important training academy important to provide a and retail space, the new premises place to allow people is a far cry from the company’s to use the latest very humble beginnings. machines and learn how to master difficult Today Kärcher UK employs cleaning tasks. The Acadover 300 staff and has emy here has 27 sold over 15 million different floor types to help machines



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People The directors of Robert Scott and Sons have announced the appointment of James Brisbane who joins the company as its marketing manager, based at the company’s Saddlesworth headquarters. Brisbane brings a wealth of experience as a marketing and communications specialist. Prior to joining Robert Scott, Brisbane was marketing communications manager at a leading provider of technology services focussing on digital and inbound marketing techniques. Prior to that he worked for six years at the European subsidiary of a US business services company, where his role included content and digital marketing, branding and internal communications.

James Brisbane. “I’m very pleased to have joined Robert Scott at this time,” said Brisbane. “With a legacy spanning back to 1925 and with over 80 years of cleaning know-how the company is an industry leader new products and new services, all backed by the company’s family values, means it’s an exciting time for the company, its staff and our customers.”

Fortis Battery Care has appointed Leigh Mason to the position of sales and marketing director. Mason joins Fortis directly from the Nilfisk Group where he held the position of sales director for eight years.

Leigh Mason. Fortis Battery Care has over 25 years’ experience in the industrial battery sector and provides forklift batteries, services and products across the UK. Services range from battery and charger supply, topping contracts, and service and rental across all brands and all technologies. Fortis is also the UK distributor for Micropower battery chargers. Leigh Mason said: “I have joined Fortis at such an exciting time. I will be helping to realise ambitious growth plans that are based on a solid foundation of experience, service innovation and cost reduction for clients. We are fortunate to already have an impressive portfolio of blue chip clients including the John Lewis Partnership, Booker Distribution, Nestle, Aldi, and B&Q. Our privately owned, independent status allows us to act as an unbiased ‘voice of reason’ between the fort lift truck provider and the end user. Total cost of ownership is something we take very seriously and our existing client

case studies enable us to demonstrate how we significantly improve our clients’ return on investment. I do believe that we are the industry’s best kept secret but that is certainly set to change!” Richard Redding has been appointed by Monthind Clean as its new sales director. Redding will lead the group’s sales team in generating new business, strengthening relationships with its existing client base across East Anglia, and exploring new markets in Kent and London. He will oversee all sales and marketing activities across the growing business, which includes Monthind Clean and Cambridge-based Atkins Gregory. Having spent almost 20 years in the FM industry, with the last 11 of those as commercial director at Facilicom, Redding brings a wealth of experience to the Monthind group and its client base. Although this is a new role for Redding, his relationship with Monthind stretches back some years.

Richard Redding. He said: “Monthind’s operations director, Simon Biggs and I worked together for some years at Mowlem’s cleaning division in London. When the opportunity to join Monthind came along and I

saw the work culture, and the plans for growth, I decided I wanted to be part of it. The people-first ethos of the company, and the level of loyalty Monthind has from customers and staff says everything about Monthind. I’m delighted to have joined the organisation at such an exciting time.” Simon Biggs said: “We’re delighted that Richard has joined us at this stage of our journey. To have him on board with the valuable experience he has fits well with us, and our plans at this time. Richard’s experience of bidding for various types and sizes of contract and his proven ability in supporting a sales team, I know, will add to Monthind’s reputation of delivering a first class service across the region.” Adeel Usman (Adi), security officer at TC Security Services, has received an Officer of Distinction award at a lunch hosted by ACS Pacesetters. He was nominated by Andy Jenkins, the operations manager at Vicarage Road Stadium, home of Premier League Watford Football Club, and where Usman has worked since the Autumn of 2016. It is here where he, along with the rest of the TC Security Services team, provides a range of services including manned guarding and CCTV alongside a raft of added value services to help reduce risk and maintain excellent health and safety at the stadium and training ground. Andy Jenkins nominated Adi Usman after his quickthinking, diligence and observation skills resulted in an intruder being apprehended and arrested, safeguarding the 22,000-seater Vicarage Road ground. As part of his regular patrol of

Adeel Usman. the site, Usman became conscious of an intruder and used the state-of-the-art camera technology in use at the ground to identify the intruder’s location as a thorough physical search of the area had not been successful. The cameras identified the precise location of the intruder and, although when the police initially attended the suspect had disappeared, thanks to Usman's ongoing diligence and observation skills the intruder was successfully apprehended and arrested. Adi Usman said: “At first I was surprised as I never expected to be nominated to receive an award. After my surprise, I then realised that my hard work had been recognised, and it felt good. I'm enjoying a great experience at the Watford FC site as I get to interact with various professionals with whom I've a strong bond, and with staff who are very supportive and friendly.” Richard Chappell, CEO TC Facilities Management, the parent company of TC Security Services, said: “Adi’s diligence and quick-thinking provides testament to the commitment TC Security Services displays to its clients, their people and a determination to provide customer-focussed service to provide complete peace of mind.”

RPC bpi refuse secures £6 million in new business RPC bpi refuse is celebrating three major business wins across the healthcare, FM and cleaning sectors. The UK-based refuse sack manufacturer is estimating a combined value of over £6 million per annum will be achieved from the new contracts. Sales director, Lorcan Mekitarian, described the deals as a triumph. He said: “We offer a range of services to help customers save money - from on-site audits to product rationalisation. Our 6 l JULY 2017 l

comprehensive portfolio is attractive to our customers, with sacks specially designed for specific markets. Crucially, we can produce UN approved clinical waste sacks, CHSA accredited sacks and meet customer derived specifications such as those from NHS Supply Chain. We actively bring together new technologies and raw materials to create cutting edge products designed to work hard in very demanding conditions. Working in partnership with NHS Supply

Chain we are able to manufacture to its industry leading specifications.” NHS Supply Chain has signed RPC bpi refuse to a four-year contract estimated to be worth £20 million. The product portfolio includes UN approved clinical waste sacks, clear and coloured sacks for general waste purposes and specialist products such as patient property plastic bags. Thanks to the breadth of its healthcare product range, RPC bpi refuse is able to provide a single source of

supply for all waste management and infection control requirements. ESPO (Eastern Shires Purchasing Organisation) is a public sector-owned procurement organisation which is jointly owned by six local authorities in the east of England. It helps government, education organisations and charities to achieve savings through joint purchasing. RPC bpi refuse successfully won an ESPO framework to supply its stores with refuse sacks. The third contract is with

Mayflower Washroom Solutions, which chose RPC bpi refuse for its flexibility, integrity, and the fact that it is a UK manufacturer. In addition to manufacturing over 30 million refuse sacks each week, RPC bpi refuse is Europe’s largest recycler of waste polythene film. It recycles over 70,000 tonnes of film each year and has also achieved zero waste to landfill certification at three of its four UK manufacturing sites.


Almost £10,000 raised at CHSA gala ball Members and sponsors of the Cleaning and Hygiene Suppliers Association (CHSA) together with their guests raised £9950 at its annual gala ball for the chairman’s charity, this year being The Royal National Institute of Blind People. The annual gala ball, held again this year at Heythrop Park, Oxfordshire, is a wonderful way for members to come together. Alongside the dinner, the evening was packed with entertainment including a comedian/compere, silhouette artist, closeup magicians, live band, and dancing. David Garcia, treasurer of the CHSA and the driving force behind the gala ball, said: “The gala ball is a wonderful event, bringing together our members for a very special evening. My special thanks to Linda Belcher who did such an amazing job as usual. Putting something back is at the heart of our ethos and so we always take the opportunity to raise funds for charity at the gala ball. This year we are cele-

brating raising over £9950 for the Royal National Institute of Blind People. A huge thank you to all our members and guests who contributed on the night and to our sponsors who made the whole event possible.” The Royal National Institute of Blind People (RNIB) is the chairman’s charity for 2017. The RNIB offers practical and emotional support to people who are losing their sight or are blind or partially sighted, helping them face the future with confidence.

TCFM and Remploy shortlisted for award liver a great service to our clients. This has resulted in enhancing our disability confidence and engaging more parts of the business with understanding what benefits employing people with disability can bring to the business.” Matt Reed, Remploy’s employer services director, said: “I am delighted TCFM has been shortlisted for the Large Employer Award. The company has shown real commitment to disability confidence, supporting more than 1000 people with a disability into sustained employment in the last 10 years. They enable people with a disability or health conditions to showcase their skills in a supportive workplace environment and TCFM’s drive to create a truly diverse workforce is evident right across the organisation.”

A partnership between TC Facilities Management (TCFM) and Remploy, the disability employment specialist, has been named as a finalist for the ERSA Employability Awards 2017, sponsored by Clarion Housing Group, in the Large Employer of the Year award category. The Employability Awards, now in their fourth year, celebrate and champion best practice from across the employment support sector. This year the awards were judged by Nick Butler from the Department for Work and Pensions, Andy Cook from the Centre for Social Justice, and Christine Chang from Big Society Capital. TCFM was nominated for the Large Employer of the Year Award, recognising a large employer which has demonstrated exceptional commitment in creating op-

portunities for disadvantaged and long-term unemployed jobseekers. TC Facilities Management, through its partnership with Remploy and other welfare to work organisations for over 10 years, has supported more than 1000 people with a disability into employment. Rachel Gardiner, head of HR at TCFM, said: “We’re delighted to be shortlisted for this prestigious award. Working with Remploy has seen this group of talented and motivated individuals seize the opportunity to prove themselves as committed, engaged and enthusiastic. They add value to the teams they work in and the customers they serve, enabling us to continue to de-

GreenZone rewarded with Royal Warrant

GreenZone Cleaning and Support Services set out, from day one, to be environmentally friendly and to tackle climate change head on. It has recently been honoured with a Royal Warrant by HRH The Prince of Wales following five years of continued service within the royal household.

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British Institute of Cleaning Science

Is hot-desking affecting your office hygiene? Stan Atkins, CEO of BICSc, reports. Hot-desking is the latest trend in utilising and maximising office desk space. In an effort to reduce costs and maximise the use of space, more and more businesses are adopting this method as a way of allowing staff to use a flexible desk set-up. From a business perspective, hot-desking can be highly efficient. It maximises the use of each workstation so that no resource is wasted when people are away from their desks. As a result office space can be reduced as it allows businesses to match the number of desks with demand rather than staff numbers. However, while in many cases hot-desking does save money there are a number of consequences for staff and coworkers that should be considered. From a cleaning perspective, hot-desking removes ownership of the space around the desk and some people are not always as tidy as others. With desk equipment being used by multiple employees during a week, a more rigorous cleaning regime should be put in place to deal with the added risk of contamination and spread of bacteria. Research has found that the average person’s hands carry at least 3000 different types of bacteria, belonging to more than 100 species. Additionally, in a survey by, a sample of 1793 UK office workers were questioned on their office hygiene habits and it was found that: • 32% of workers admitted to not washing their hands after every visit to the toilet. • 30% of workers didn’t use any form of hand care product after visiting the bathroom. • 14% of workers said they dried their hands by shaking them dry, while shockingly 10% simply wiped their wet hands on their trousers. Peter Gregg, director of, said: “The fact that such a high percentage of people fail to clean their hands when at work makes a mockery of everybody else going to the trouble. Just as soon as you touch the door handle to let yourself out, you're picking up the germs of those who’ve not bothered.” The spread of germs is made even worse in places where hot-desking has been introduced. You never know who’s been using the desk before you, and worse, whether they are one of the 32% who don’t bother to wash their hands. Maintaining good personal hygiene is particularly important for workers who are sharing facilities. For cleaning teams, these figures demonstrate the importance of making changes to the current cleaning regime. Desk, phone and keyboard sanitising may not typically be a daily task, but in offices where hot-desking is in place this should be introduced. Sanitising wipes and sprays should also be made available so that workers can clean their own equipment before and after use. It is a false economy for businesses to move to hot-desking while maintaining the same cleaning regime. Daily cleaning is an essential requirement and providing the tools to maintain cleanliness should be a priority. In communal toilet facilities, older hand-dryers that take a long time to dry hands, empty soap dispensers and lack of hand towels are places that need investment or improvement to maintain good levels of office hygiene. The British Institute of Cleaning Science has recently launched ‘Training and Technical Support Bundles’, which can help organisations keep up with such changes to cleaning requirements. The bundles offer discounted rates on BICSc accredited training as well as technical support and guidance for cleaning operations. 8 l JULY 2017 l

Making a margin: a contractor’s blog

Testing times Simon Gasson, joint managing director of So Clean Cleaning and Support Services, reports. As many of you reading this will know, there’s enough pressure on staff recruitment and retention in the cleaning industry without worrying about the effects of external events like Brexit, elections and terrorist strikes. I hope you’ll forgive me if I offer a few thoughts on recent developments. First the ghastly happenings in Manchester and London events that affect our industry in different ways. I don’t know who looks after the cleaning at the Manchester Arena, but I fully sympathise with the staff and management who will have been called upon to play their part in the aftermath of the tragedy. I trust those who are employed at the arena will have been offered appropriate support to help them overcome any concerns or fears about returning to work there. As for the most recent London incident, I can honestly say that I admire our own staff for the way they have just got on with their jobs, given that pretty much 100% of them use public transport to get to work and a lot of them actually clean in busy public locations or the common areas of offices. A particularly unwanted side effect for some of our people has been dealing with offensive graffiti in toilets. Needless to say, we have issued instructions to all our staff to be vigilant and not to compromise their own safety and I’m pleased to say that clients, whose own staff obviously face the same concerns, have been very understanding and taken the trouble to confirm that our people will benefit from their own heightened security measures. I loved a recent message by a member of TfL staff at London Bridge station that said: ‘London Bridge will not fall down and this will not break our spirit’. As is so often the case in Britain, adversity has resulted in everyone pulling together and an increased sense of camaraderie. And the effects of the election and Brexit on our business? Well, like all cleaning contractors our company is made up of many different nationalities. Staff frequently ask what I think will happen, and of course I can’t give a definitive answer. What I do know is that continuity of employment and the knock-on impact on client service delivery are issues we potentially face, depending on how Brexit and other policies affect Right to Work legislation. One thing’s for sure, the political debate has made the country realise how much we rely on support staff across a whole range of industries. We certainly encourage payment of the LWF Living Wage at So Clean and it will be ironic if future legislation restricts the labour supply and actually results in even greater improvements to pay and working conditions across our industry! Either way, with what’s going on in the UK right now, it’s going to be an interesting couple of years in the cleaning industry and I get the feeling we may be devoting an increasing amount of time to planning for the possible outcomes.

Gold award for Futures Supplies

Futures Supplies and Support Services has won a Feefo Gold Service Award, an independent seal of excellence that recognises businesses for delivering

exceptional experiences, rated by real customers. Trusted Service Gold is awarded to businesses that use Feefo to collect genuine ratings and reviews. This accreditation remains unique as all the awards are based purely on interactions with verified customers. This feedback has been collated by the Feefo review platform, with the accolades being awarded based upon performance. Marc Kemp, managing director of Futures Supplies, said: “It’s a real honour to receive this award from Feefo. To be recognised for delivering exceptional expe-

riences to our customers is a great achievement. We’ve been working hard to ensure our customers receive the best service possible, and being able to listen, understand and respond to their needs has enabled us to continually improve our offering.” Feefo is a ratings, reviews and customer analytics platform. It collects genuine, purchase-verified reviews on behalf of over 3000 businesses. Feefo ensures that all feedback is authentic by matching it to a legitimate transaction. www.


The essentials when dealing with hazardous waste In a commercial environment, many day-to-day items fall into the category of hazardous waste and require specialist disposal. Before the disposal process can even begin, however, the completion of very specific paperwork is essential. Here, Chris Edwards, technical manager at Grundon Waste Management, explains why it is so important to get it right. From aerosols and chemicals, to paints, varnishes, oils, and adhesives. From contaminated packaging and wipes, to toner cartridges, batteries and light bulbs. The long list of items requiring hazardous waste disposal is all consuming and, as a specialist waste management company, it’s essential that we understand every aspect of the waste we are dealing with. That’s why, when customers have given us a brief outline of their waste for collection, we have to put our ‘safety and compliance’ hat on and go back with additional questions. As is often said - the devil is in the detail. All UK waste management facilities operate to an Environmental Permit, issued and regulated by the Environment Agency (EA). These permits form a key part of the Integrated Pollution Prevention and Control (IPPC) regulatory system that exists to control the impact of waste on our environment. This is further underpinned by EA Sector Guidance S5.06 Guidance for the Disposal and Recovery of Hazardous and Non-Hazardous Waste, which describes in detail what needs to be done to ensure PPC (Pollution Prevention and Control) when operating compliant waste management facilities. Within this detailed 150 page guidance, there is a section on the pre-acceptance of waste and it is from here that we take our lead in the questions we need to ask. Specifically, the EA’s Guidance for the Disposal and Recovery of Hazardous and Non-Hazardous Waste states: ‘In order to prevent the acceptance of unsuitable wastes which may lead to adverse reactions or uncontrolled emissions, systems and procedures must be in place to ensure that wastes are subject to appropriate technical appraisal. This ensures their suitability for the proposed treatment route. These checks must be carried out before any decision is made to accept a waste (EA - S5.06).’ Operators like us are required to implement systems which include a screening step or pre-acceptance procedure, involving the provision of information and representative samples of the waste. This allows us to determine the suitability of the waste for the activity, before arrangements are put in place to accept it.

Pre-acceptance procedures

Accurate costings

At Grundon we have a formal, documented pre-acceptance procedure to address the requirements of S5.06 and ensure that both we and our customers comply with our duty of care. The key points that we need to know in writing are: • The type of process producing the waste. • The specific process from which the waste derives. • The quantity of waste and how it is stored. • The European Waste Code (EWC) for the waste. • Chemical analysis of the waste (or representative sample) - individual constituents and as a minimum their percentage compositions. • The form the waste takes (solid, liquid, sludge etc). • The hazards associated with the waste. This information is critical in helping our technical department assess all the likely hazards associated with the waste and which of our facilities is suitable and permitted to accept it. It is also necessary to enable us to screen out unsuitable wastes, identify any substances within the waste that may interact with other reagents or affect the treatment process or, indeed, which may be unaffected by the treatment process. We also have in place our own integrated management system, which ensures we remain absolutely compliant with all necessary legislation.

Customers sometimes ask us for accurate costings, but only once we know and fully understand the component parts of each hazardous waste consignment can we provide these for the chosen disposal method. The EA requires us to capture these records for all enquiries for a minimum of three years and we also have to ensure this information is regularly reviewed and kept up-to-date. How we can help At Grundon, we employ a highly-qualified team of Chem-Pack chemists and hazardous waste management specialists who are experts at determining the most suitable treatment and recovery process for each type of waste. Hazardous waste is handled at our fully permitted Hazardous Waste Transfer Station at Ewelme in Oxfordshire, where every effort is made to push materials up the waste hierarchy. Our in-house expertise ensures that as many different products as possible are recovered, recycled, reprocessed, or sent for energy recovery. Delivering it to these facilities is our fleet of specialised vehicles, which are all fully compliant with ADR (Carriage of Dangerous Goods) transport regulations and relevant UK and European hazardous waste legislation. Information and solutions Understandably, disposing of hazardous waste might sound over-complicated, but it doesn’t have to be. Dealing with reputable experts and making sure all the necessary information is shared promptly and accurately will allow your waste management supplier to provide the necessary and timely solutions. To speak to a member of our team about how Grundon can provide you with hazardous waste collection, recycling and disposal, please email: or telephone 01491 834340. l JULY 2017 l 9


Morrisons awards Medal winning performance £6 million ‘additional business’ contract

NIC Services Group has been awarded circa £6 million of additional business with Yorkshire-based supermarket chain, Morrisons. The additional business is the award of a further region covering the Nottingham, Stoke and Leicester areas. NIC will now be delivering cleaning services to this new region in addition to the stores it already services across the north of the England and Scotland. Morrisons is a Yorkshire based food retailer serving customers across the UK with around 500 stores and 117,000 colleagues working in the business every day. NIC’s innovative approach to cleaning and its knowledge of the retail sector ensured it was selected as one of Morrisons supplier partners. John Spencer, group chairman of NIC, said: “The award of this additional business is in recognition from our client of the sterling work and consistent high level service all of our teams have delivered since our contract began in November 2016. We are extremely proud of this growing partnership we have with Morrisons.”

Bisham Abbey in Berkshire is one of Sport England's national sports centres and is home to a number of national sport governing bodies. It provides excellent facilities to Britain's leading sports men and women and aims to deliver a world class experience. Those same high ideals also apply to the centre’s standards of cleaning and hygiene so Duplex Cleaning Machines was delighted to be chosen to supply its unique Duplex 620 Steam Plus model for use in maintaining the new specialist sports flooring in the recently refurbished gymnasium. A spokesman for Bisham Abbey said: “We were extremely happy with the equipment supplied. From

the initial demonstration to assistance with ordering and finally to the delivery, installation and training, all experiences were positive and a great service was provided by Duplex staff. All information was given as required and the equipment supplied is of the highest quality definitely an asset in maintaining standards in our elite facility.” Comments received during the training session included: ‘really easy to use’; ‘the transport trolley is so well designed, it will make moving the machine around the Abbey really easy’; and ‘I didn’t realise that the machine sanitises without the need for chemicals, that

Servest has recently begun a three year cleaning contract with Pets at Home. Following a transformation of Pets at Home’s distribution centre in Northampton, Servest was asked to revolutionise the approach to cleaning at the Stoke site. The team is providing high level cleaning services.

Scottish FM portfolio strengthened

Five-year contract at the Emirates Stadium Emprise Services has been awarded a five-year contract to provide cleaning services for Arsenal Football Club at its Emirates Stadium in Holloway, London. The contract, worth over £1 million per year and won through a competitive tender process, sees Emprise provide cleaning and hygiene services, consumables and window cleaning at the home of the football club, as well as at the Hale End Academy, London Colney training ground and the stadium’s shops, offices and banqueting facilities. John Beattie at Arsenal Football Club said: “We were very impressed with Emprise’s bespoke service offering and the team’s unwavering commitment to delivering on the needs of our Emirates Stadium, Hale End Academy London Colney training ground, shops, offices, and banqueting facilities. We look forward to developing a long-standing and successful relationship with the company.”

means we don’t have to worry about leaving chemical residue on the floor as the steam kills the bacteria. That will be especially good for gym users laying on the floor or working out bare foot’.

ABM UK has been awarded a three-year contract to provide The Centre, Livingston with a range of FM serices. ABM UK will provide The Centre, Livingston - which is managed by global real estate services provider, Savills - with specialist staff covering cleaning, security, customer services, and management. ABM UK already supplies FM services at 36 Savills-managed properties, including: Eden Shopping Centre in High Wycombe, Buckinghamshire; The Liberty Shopping Centre in Romford, East London; and Fosse Shop-ping Park in Leicester. Jenna Pollock, commercial manager, Scotland, at ABM UK, said: “Everyone at ABM UK is delighted to be working with such an established and prestigious retail centre. Our approach for the contract is based on a strong commitment to further develop and train our on-site team, while focusing on enhancing the customer journey.” The Centre, Livingston's centre director, Patrick Robbertze, said: “ABM UK left us in no doubt that the services it will provide will further improve the positive shopping experience that our customers already benefit from. We are looking forward to establishing a strong working relationship with all of ABM UK's dedicated on-site team."

Hako Machines + Briggs Equipment = a clean sweep Briggs Equipment UK has further enhanced its relationship with industrial cleaning equipment manufacturer Hako Machines Ltd by being appointed as the national dealer for Hako in the UK. The combination of Hako’s broad product range with Briggs’ nationwide engineering solutions capability will create an interesting proposition. Hako, based in Northamptonshire, produces a range of pedestrian and ride-on sweepers, scrubber driers and street 10 l JULY 2017 l

sweepers capable of maintaining all kinds of floor surfaces and cleaning up wet and dry debris to help companies keep their premises clean and to comply with health and safety and environmental regulations. Hako identified and understood the strengths of Briggs Equipment’s proposition including a three hour response time to breakdowns, 600 mobile engineers across the UK, an online fleet management portal, and an inhouse financing business. This new partnership will also enable Briggs engineers

to receive overnight, in-boot parts deliveries, speeding up the reaction time for service visits. Sylvie Giangolini, general manager of Hako Machines Ltd in the UK, said: “Briggs Equipment’s experience as an engineering services and asset management company made them the ideal partner for Hako as we looked for a way to expand the reach of our product range and offer customers a unique proposition. The way our two businesses have worked so closely together in recent years has made this an easy

process to go through and an obvious choice to make - one which transforms the cleaning equipment market and puts us both in the strongest possible position.” Peter Jones, managing director of Briggs Equipment UK, said: “The board and everyone at Briggs Equipment welcomes this appointment, which aligns perfectly with our growth strategy. We’ve proven ourselves to be a first class asset management company with an excellent record of customer service and support. Our relationship with Hako is an-

other example of how we have developed to be more than a materials handling equipment provider. The Hako product range, technical support and appetite for growth matches our strategy perfectly and we really feel that this move puts our two companies at the forefront of the cleaning equipment market in the UK. We look forward to developing new opportunities and pooling our collective expertise to deliver an exceptional customer experience.” www.


Golden years This year Robert Burtinshaw marks his 50 year milestone working in the cleaning industry. He has seen a lot of changes during five decades, and has been instrumental in many of them. Here, Robert takes a look back over 50 years, and charts a career that has driven progress and change in our industry.

an ambitious young man but possibly a bit naïve too, I vowed to start my own janitorial supply business. I had no real idea what that involved, but I did learn an important lesson that day, which I still adhere to - always honour and pay commission to your sales people. Branching out - 1970-1980 - Radium Janitorial Supplies/Dyson Chemicals I started my own janitorial supply company in 1970 aged 21 years old, expanding fast as the market was moving to selling through distributors. That same year I joined the Janitorial Suppliers Association (JANSA, now CHSA), later becoming a council member and eventually chairman. Radium purchased Dyson Chemicals Ltd in 1975 and we started to produce our own Radium branded chemicals as well as selling the Dyson brand nationally. We were supplying distributors with the Dyson brand and their own label products. I joined the International Sanitary Supply Association (ISSA) in 1979 and, in my capacity as chairman of JANSA, I visited the ISSA conventions in America each year. It was during the ISSA exhibition in Chicago in 1980 that I negotiated a deal to become the sole UK distributor for Wetrok, the Swiss range of cleaning machines. During this period I also joined the British Institute of Cleaning Science (BICSc) and became a member of the Guild of Master Cleaners, now the Worshipful Company of Environmental Cleaners (WCEC). I went on to become Master of the WCEC in the 2000 millennium year and today I am still a Past Master Emeritus. Machines take to the floor - 1980-1995 Wetrok Organisation UK/Powerboss UK

The early years - 1967-1970 - Russell Kirby I joined Russell Kirby as a technical sales representative in 1967 when I was just 18 years old, and at that time I was the youngest salesman that the company had ever employed. Russell Kirby was a market leading national chemical manufacturer based in Liverpool competing with the other brand leaders at that time - Johnson Wax, Progress Floor Treatments, Jeyes, and Ronuk Izal. I was appointed to work the Greater Manchester area as my predecessor covering that area had left to start his own business - I did not realise it at the time, but I would follow the same course and this would be life changing for me and 12 l JULY 2017 l

‘One of the most important lessons I have learnt during my 50 years within the cleaning industry is the age-old cliché that the customer is always KING - if you really listen to your customers and always respond with honesty, integrity and good service, you will make a fair living.’

for my career in the cleaning industry. In those days, we did between 20 and 25 door to door calls a day and were expected to book at least 10 orders, with blank sales days being totally unacceptable. After two years, I was offered additional commission to also cover the Cheshire and Lancashire areas as those area sales representatives were also leaving the company to start their own businesses, and this was an opportunity I could not pass up. After a month of covering these areas with, may I say, some success I was called into head office to be told that I was not going to be paid the commission I was promised because it was too much! This had a major effect on me. As I drove home that night from Liverpool to Manchester, being rather

When I started Wetrok, sales of battery operated scrubber driers were in their infancy, but I felt the potential was enormous. With this very well engineered Swiss scrubber drier range we set up national distributor partners offering a national but local same day breakdown service which was unheard of back then. Wetrok Organisation UK expanded very quickly and so, in 1982, we sold the Radium Janitorial and Dyson Chemicals businesses to Hygenol, which was later purchased by Pritchard Janitorial Supplies, then passed on to Initial Cleaning Supplies, now known as Bunzl. The Wetrok Organisation UK enjoyed continuous success with increased sales of walk behind battery scrubber driers year on year for some 10 years. In 1990 we sold 35% of Wetrok UK to Deithelm AG Zurich, the owners of Wetrok Switzerland. In 1987, during this 10 year expansion period, we also started Powerboss UK to sell a range of ride on heavy duty machines to compliment the Wetrok walk behind range. During the 15 years I owned Wetrok UK and Powerboss UK, we sold more than 10,000 walk behind and ride on scrubber driers Continued on Page 13.


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The opening of the Radium/Dyson premises by the Mayor of Salford and Robert in 1980. worth some £100 million. In 1995, however, we disposed of the balance of the Wetrok and Powerboss businesses because the exchange rate for both supplies had more than halved in value, so the costs of these two ranges of machines had in fact doubled. In 1982 I became one of the founder members of the British Cleaning Council (BCC) and in 1989 became a founder member of the British Cleaning Council Exhibitions Ltd (BCCE), which today is still the owner of the UK’s national Cleaning Show. I also joined the Industrial Cleaning Machine Manufactures Association (ICCMA) in 1985 and became vice chairman in 1995. Back to work - 1997-2009 - FCM Holdings plc/TecServ UK After a sabbatical of nearly two years and then free of any contractual restraints, I set up FCM by spreading our supply chain risk through several international machine supplier manufacturers - Windsor, Hefter, Delfin, and IPC. We again set up a national dealer partner sales and servicing network selling these four brands, and created TecServ UK to service both our own brands of machines and those of our competitors. In 2003 we integrated the national dealer partners to form the FCM Group, to offer a ‘complete floorcare solution’. During the 10 years that we owned FCM and TecServ we sold more than 7500 walk behind and ride on scrubber driers and sweepers valued at some £75 million. In 2006 we decided to dispose of FCM Holdings and TecServ to the Premiere Polish Company Ltd. I stayed with Premiere Products and continued to be a director of Premiere FCM and Premiere TecServ until I resigned and retired from the floor cleaning machine business in 2009. Going green - 2009-2017 - Lime Supply Ltd/ In response to the huge shift to digitalisation I established Lime Supply Ltd in 2009 with my two equal partners and fellow executive directors, Matt Burtinshaw and

Peter Hadfield. Between the three of us we have enjoyed more than 100 years’ experience within the cleaning industry. Lime Supply offers customers more than just a complete range of cleaning, janitorial, decorating, and lighting products, we offer a level of service and support unrivalled within the industry. The latest IT technology underpins our business management systems and reduces direct overheads, allowing us to deliver real cost savings while achieving first time full next day deliveries to thousands of sites across the UK and Ireland. Our completely integrated e.commerce and back end systems process orders immediately and allows customers to have access to their own reports in real time online at the touch of a button, including: • Full track and trace and POD filtered by order, site, region, or contract. • Full report on ‘first time full’ deliveries filtered by order, site, region, or contract. • Full budget control system and report with hierarchical approval levels. • Plus a lot more - for further information please visit Lime Supply is supported by Direct Lime, our passing trade website. Direct Lime allows those customers who may not order large amounts on a regular basis to still access highly competitive prices and the same great level of service enjoyed by Lime Supply’s regular account customers. For further information please visit Conclusion/Summary One of the most important lessons I have learnt during my 50 years within the cleaning industry is the age-old cliché that the customer is always KING - if you really listen to your customers and always respond with honesty, integrity and good service, you will make a fair living. True even in this, our demanding UK cleaning industry, in which I have been so lucky to enjoy my career over the past 50 years.

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Contact us to arrange a site survey and demonstration today Tel. 01768 891839 l JULY 2017 l 13


Handing over the reins

By Simon Hollingbery, chairman, British Cleaning Council. The BCC will welcome its 15th chairman in July when I step down and pass the reins to BICSc CEO Stan Atkins. As is customary I will relinquish the post after two years, and I know the Council will continue on its present stable path with Stan at the helm. It’s been a great privilege to be chairman of the Council - we have some

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terrific members, and chairing the meetings has been great fun at times. My confidence in the future of the UK cleaning industry has been greatly enhanced seeing at first hand all the great work our members do. Looking back over the past two years I think the Council has been involved in some really worthwhile projects and I’m particularly pleased we managed to get the regional cleaning show in Manchester off the ground. I’m also delighted we’ve been able to attract both the British Pest Control Association and the Domestic Cleaning Alliance into the fold and welcome an old one back, with the CSSA rising like a phoenix to take up its place as the preeminent association for the contract sector. We’ve also been at the forefront of a number of Contact details

campaigns - Know Your Rights at Work with the EHRC, and the Tidy Britain APPG chaired by Jim Fitzpatrick MP being two of the most noteworthy. The Council has also played a major role in cracking down on illegal working, and we have been able to help the industry combat this issue by inviting key speakers from the main government agencies to give presentations at our meetings and at the Cleaning Show. The Council has also continued to use funds from the successful Cleaning Shows to fund worthwhile ventures in the industry. We’ve seen the British Toilet Association’s interactive Toilet Map become fully active with Changing Places, and have sponsored various member projects, including the CSSA for its new awards,

and the CHSA and BACS for their conference on REACH. The BCC’s role in the UK cleaning industry is never more important than when we’re asked to collate data, and earlier this year we undertook this task again, publishing the figures in our ‘Industry Trends’ report 2017. This kind of data can make a real difference to companies when planning and gives us a real industry snapshot. The membership of the Council is very strong at the moment, and I feel that we’ve made some great progress over the last two years, and I know that will continue as we work through our new business plan. Before signing off my last Chairman’s Column, I’d just like to say thank you to everyone who has supported me as BCC chairman. I’d also like to give a special thanks to our secretary, Pat

Wherton, for all her tireless work behind the scenes, and also wish our media guru, Lee Baker, all the best for the future as he is moving on to pastures new. I will remain on the Council’s board for the foreseeable future, and will be on hand to assist Stan if he needs it. I hope you all have a great summer and I look forward to seeing many of you again when we meet at the regional Cleaning Show in Manchester next year.

For further information on the British Cleaning Council and details of its members contact: The General Secretary, BCC Ltd, PO Box 10362, Syston, Leicester, LE7 2WJ, UK E: W:

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FEATURE: Chemical/Chemical Free & Dosing Systems

Choosing the right system lems, whether this is for your in-house team or any contractors you employ to do the job. Bear in mind that, although some dispensers are designed to handle only one or two chemicals, others allow for multiple options which can improve cleaning efficiency. It is important to pick a manufacturer whose product line incorporates this range of functions. Water pressure problems can be responsible for inconsistent dilution rates. Look for dispensing systems that address this, such as those which contain a regulating component. There are other features that can help to narrow your choice such as easy-locking buttons on units, technology that enables perfect dilution rates every time, and the availability of extra space for maintenance and tubing purposes.

Alistair Blair-Davies, Hydro Systems’ global director of brand and marketing communications, explains how selecting the right chemical dispensing system is one of the most crucial decisions you will make. Without being sure of delivering safe, costeffective operation and high quality cleaning - while responding to all of your customer’s key requirements for quick installation, reliability of dilution, ease of use and maintenance - you risk damaging the most important asset you have: your reputation.

Have you ever been disappointed by the performance of a chemical dispenser? Did the model turn out to be nothing like the sleek and efficient problem-solving unit that was promoted to you by the manufacturer? Were you even certain that your choice would have been able to satisfy your customer’s growth and aspirations in the future - let alone their immediate needs? There is much to bear in mind when you choose a chemical dispensing system. Avoid being seduced simply by price, by one highlighted feature, or assurances that nothing else on the market is better able to optimise the potential of your chemicals. Otherwise, when there is an irate caller on the line who is stood in a pool of congealed chemical residue, reeling from a stream of disgruntled employees and disappointed customers, it is you who will be taking the flak. Asking the right questions Above all, it is about the total package that you offer: the system you choose has to deliver a mutually beneficial high level of performance. What is right for you, is right for your customer - and vice versa. With what can appear to be a bewildering number of dispensers on the market, how do you ensure you are giving your customers exactly what they want? Doing your research and asking the right questions is essential. If you do so, it will help you to maximise the benefits and lifespan of each unit, making for a smooth and profitable long-term relationship. From ensuring efficient dispensing, you can immediately begin to deliver a range of significant benefits to your customers which you can promote in order to gain and retain business. These include improved environmental friendliness and cleanliness, in addition to labour cost savings, increased productivity and safety. A virtuous circle to the bottom line Employing a dispensing system that delivers the right amount of chemical every time eliminates wastage and ensures chemicals are not dumped where they can have a negative effect on water supplies and your brand. A closed dispensing system significantly reduces waste packaging that would otherwise end up in landfills. Greenhouse gasses are also reduced because less fuel is needed to ship chemicals in concentrate form. With automatic dilution, there are no

Maintaining dialogue and performance

guessing games on whether too much or too little chemical is being used. The right dispensing equipment reduces customers’ cleaning costs up to 30% by accurately diluting the proper amount of chemical, while supporting their bottom line. Getting it right, safe and productive By automatically mixing concentrates with water, there is less direct contact with potentially hazardous chemicals, and no heavy containers to carry. Properly diluted chemicals also help to reduce the risk of litigation from dangerous slip-and-fall accidents. Dispensing systems avoid manual measurement, whilst correct dilution eliminates the need to fix areas that were not properly cleaned, resulting in a reduction of labour costs. When cleaning chemicals are consistently diluted to the manufacturer’s specifications, it allows the concentrates to work at their full potential. Overly rich mixtures can leave slippery residues and even damage surfaces, while weak mixtures can leave germs remaining. Each scenario could leave the customer pointing accusingly at you. Thinking ahead Try to be strategic and think ahead. You should base your selection decisions on being able to respond to both the current and future requirements of your customers. Make sure features are well-suited for their application or they may not function as efficiently as you would like, and that units are user-friendly and enhance productivity. You will want any system to be easy to install to minimise potential prob-

The EvoClean is a low maintenance, venturi-based, water powered laundry unit. It features an integrated control system that can be used for applications requiring four,six or eight products and also offers an integrated flush manifold, ‘out-ofproduct’ alarm and optional remote formula select.

Maintain an open a dialogue with your customers. Education and awareness is key. If your customers don’t understand how to use all aspects of the system, how will they get the most out of it? Make sure your installers remember to follow the proper plumbing codes. Avoid them placing the dispenser where it seems most handy. If the chemical is higher it’s possible it could be siphoned out. This means too much is used - driving up costs - while delivering a negative impact on performance and productivity. To enable consistent and continuous use, maintenance is crucial. Regular maintenance ensures great cleaning performance and limits chemical waste, loss of productivity and added costs. Hydro solutions Hydro’s dispensing systems are in use across a number of applications, including cleaning and sanitising, animal health, irrigation, and laundry, and feature userfriendly designs and minimal maintenance. They utilise three key technologies - Venturi, peristaltic pumps and volumetric injectors. Hydro Systems’ wide range includes models that deliver dilution accuracy regardless of fluctuations in water pressure, dispense multiple diluted products at multiple flow rates, have features that make switching from one function to the next incredibly easy, and exhibit durability to improve resilience against chemical corrosion. Just some of the many features that will enhance the use of your chemicals and the regard in which they are held among your customers. Access to such a comprehensive range of features means your customers reap the benefits more quickly. If you provide a bad dispenser, it has the potential to interrupt the smooth flow of chemicals and goodwill. Yet conversely, it will increase the flow of negativity to a flood that you will find very hard to control. This will impact your customer retention, industry perception, brand image and, ultimately, affect your profitability. The choice is yours. l JULY 2017 l 15

FEATURE: Chemical/Chemical Free & Dosing Systems

Is chemical-free cleaning really viable? Is it possible to conduct an entirely chemical-free clean? Chris Parkes, operations director at Julius Rutherfoord, says that it’s not only possible, but can actually produce superior results depending on the job at hand.

range of applications than chemical-based products, such as food preparation areas and work surfaces.

Some chemical ingredients in cleaning agents can cause skin allergies and asthma, while others are corrosive and could cause burns if they come into contact with skin. At the same time, cleaning chemicals can damage the surfaces they are meant to clean, not to mention the wider environment, if used inappropriately (in too high concentration, or if spilled or wasted and washed into the water system). However, the misconception persists in some quarters that harsh cleaning chemicals are required to get the best results. A bit of fresh thinking is required. Innovations in the cleaning sector mean that the environmental and health impacts of cleaning products and equipment are being reduced all the time. A new family of cleaning chemicals that use biotechnology are increasingly entering the mainstream, for instance, and they are often more effective than their traditional counterparts, as well as being safer to handle and dispose of. Cleaning chemicals based on biotechnology use enzymes and other biological molecules to break down substances to provide cleaning action. These processes tend to require lower temperatures and pressures than more aggressive acid or alkali-based chemical cleaners. In addition, because enzyme-based cleaners are developed using the fungi or bacteria that are most effective at tackling a specific material, such as fat or oil, the clean is more thorough as the

Opting to use biological cleaning agents is just one way of reducing the volume of chemicals used in cleaning. The best contract cleaners will have a repertoire of green tools in their tool kit, including pure water systems that use ionised water for effective window cleaning results, as well as microfibre cloths and diamond encrusted cleaning pads. One of Julius Rutherfoord’s cleaning contracts is in the Inner Temple in London, and includes barristers’ chambers which date from before the 17th Century. Here, the dedicated team carefully and efficiently transformed the original marble flooring within the Great Hall by stripping and treating it with Twister pads, which use millions of microscopic diamonds to clean and polish the floor mechanically without the use of any chemicals. The result was a sparkling clean, non-slippery floor which required no polish. Limiting or even eliminating cleaning chemicals not only benefits the environment while producing a high standard of cleaning, but also brings health and safety advantages to both cleaning operatives and users of a facility. The best cleaning contractors will have high environmental accreditations, such as ISO14001, Carbon Smart Gold certification, or be a registered upper tier waste carrier, among other credentials.

substrate is actually broken down, rather than being washed away. The resulting clean surface is also more hygienic as there is no organic material for future growth of unwanted bacteria. And because they are non-toxic, biological cleaning products can be used in a wider

Lots of green tools to choose from

Chemical-free cleaning range launched One of the UK’s leading providers of workplace supplies has launched a new range of chemicalfree cleaning products in its ongoing drive to offer more sustainable and environmentally friendly solutions to its customers. Lyreco, in partnership with InnuScience, has developed Bioforce - chemical free cleaning that harnesses the power of nature by using biotechnology to safely remove dirt, grease and grime from all surfaces. The versatile range includes a multi-surface cleaner, a descaler, a floor cleaning degreaser, a fabric and carpet cleaner, a food safe kitchen cleaner, and a general kitchen cleaner degreaser. Bioforce is available to order online for next day delivery through Lyreco’s 2017 hygiene catalogue, which features more than 1200 products including brands such as Tork, Kimberly Clark, Deb, and Vileda. 16 l JULY 2017 l

Lyreco has launched Bioforce, a chemical-free cleaning range, in partnership with InnuScience.

InnuScience, a leader in the production of biological cleaning products, developed the products exclusively for Lyreco. The new range underpins Lyreco’s long-term strategy to increase its market share of the cleaning and hygiene sector. It has already recorded a 25% yearon-year increase in sales during 2017 and is expanding its dedicated hygiene and cleaning sales team to support the growth. Gareth Walton, Lyreco’s director of business development - hygiene, said: “For many years the ‘away from home’ cleaning market has relied primarily on chemicals. Innovation in this area has been relatively slow paced with the emphasis generally being on driving down the cost to the customer rather than the cost to our planet. At Lyreco we believed there was a better, more effective, and safer way of cleaning, and we are proud to be working in partner-

ship with InnuScience to bring Bioforce to our customers. The addition of the Bioforce range demonstrates our commitment to sustainability and the world around us as well as offering our customers a value for money and effective cleaning solution.” Steve Teasdale, group managing director and co-founder of InnuScience, said: “We believe that biotechnology is the smartest way to solve everyday cleaning problems and create a more sustainable planet. It has been a pleasure collaborating with Lyreco in the development of the Bioforce range, which shows Lyreco’s commitment to innovation and the environment. We founded InnuScience 25 years ago to reduce the use of hazardous cleaning products and provide future generations with a cleaner planet. It’s only through real commitment by responsible global partners such as Lyreco that this can be achieved.”

FEATURE: Chemical/Chemical Free & Dosing Systems

Remove the guesswork and save on cost Incorrect use of powerful chemicals is an age old problem. In addition to profit margins literally going down the drain there is a huge health and safety implication. For contractors looking to protect their staff, the public and their business reputation it is a constant headache. Chemical usage can, of course, be controlled safely and easily via the cleaning machine but has the message really got through? Old habits die hard. Professional contractors coping with increased labour costs have to examine every way of reducing costs whilst retaining the standards their customers demand. Not all dosing systems are the same, however, and there are multiple elements to be considered.

Optimise time, budget and labour Cleaning costs per square metre can be reduced by optimising water, power and detergent usage, ensuring a longer clean, less down time and higher productivity. Multiple elements effect the total cost of cleaning machine ownership. Attention to each individual element has allowed Nilfisk to offer innovative solutions that fulfil the brief - lower cost of ownership across the board. So how is it achieved? Nilfisks’ ‘Save on Cost - Not on Clean’ campaign is now active across the UK. The campaign sets out to educate the savvy contractor on just how easy it is to claw back those direct labour increases. Contractors are invited to request a no obligation cleaning review of a specific contract. Please contact 01768 868995.

Ecoflex smart metering system The Nilfisk Ecoflex system is a chemical metering device that lets the operator decide on the level of detergent, water and power needed to suit the task in hand. Cleaning with water alone is obviously safer and less expensive but really dirty floors require some chemical product. That does not mean, however, that chemical needs to be used in all areas or that the same amount of water and down pressure is needed across the facility. Cost saving elements of this system include: • No detergent in low traffic areas. • Ultra-low detergent mode - turns on low level detergent, increases down pressure and water flow.

• 60 second burst of power - increases water, chemical and down pressure for hard to clean areas. • Full strength detergent mode for really dirty areas - safe maximum chemical strength with no guesswork. The system only uses clean water in the solution tank - chemical is mixed at the scrub deck. This means no dumping of unused solution, lower environmental impact, reduced chemical, water and power - less cost. Both contractors and clients are invited to calculate the exact cost savings with the online Ecoflex Calculator.

Dosely do(se) the right thing! Dosely is a mechanical cleaning solution dispenser to soak one mop at a time, directly on the trolley and with the flexibility to adjust the moisture content of the mops during the cleaning procedure. Dosely is recommended for healthcare facilities where preventing cross contamination and assuring a hygiene standards is a fundamental need. It is also ideal for the hospitality sector. Traditional pre-soaking presents several problems, including: over wet mops that can increase the risk of developing biofilms; under wet mops that are not effective at cleaning; and mops that dry out before their optimum floor coverage has been reached. l JULY 2017 l 17

FEATURE: Chemical/Chemical Free & Dosing Systems

Chemical-free cleaning: a greener way to do business? With concerns surrounding global climate change mounting and a greater understanding of the cause and affect of our actions, it’s natural that businesses are keen to look for greener ways to operate. Paul Trendall, continuous improvement director at Emprise, explains why he’s certain that the future of cleaning lies in solutions that drastically reduce or eliminate environmental impact. In cleaning services, where chemicals have traditionally been included in products to ensure quick and effective results, you’d be forgiven for thinking that cleaning to the same standards without corrosive materials is nigh on impossible, but that simply isn’t the case today. Emprise hasn’t used a chlorine based bleach solution in over 12 years, and we’ve seen a definite increase in the number of employers searching for green alternatives from their service providers. Gone are the days when environmentally friendly products were regarded as niche or specialist. Attitudes towards sustainability have changed and the cleaning industry is following suit, responding through innovation. These are what I see as the most important considerations for a business when reflecting on their options for a greener clean: Cost effectiveness We know you want to understand how going green is going to affect your bottom line. Going chemical-free makes complete commercial sense. With advances in science and technology, there has been a focus on developing new, greener solutions that are both effective and affordable. As a result, cost-neutral, chemical-free products offering an equal or superior performance to their chemical equivalents are now readily available on the market. At Emprise, with respect for budgets, we will always recommend the greenest possible cleaning products available to our customers. When we approach the subject of chemical free cleaning with our customers we generally group the products available into four categories. Each tier offers different benefits and our approach is always tailored to the specific requirements, size and scope of the business we’re working with. A number of ‘green’ or ‘green tick’ products are now cost-neutral or even better value than their chemical equivalents, so it’s not just about reducing environmental impact, it’s about reducing the impact on your bottom line too. Safer for staff and customers As well as lessening the harmful impact on the environment and helping your business become more sustainable, chemical free cleaning can also benefit your employees and customers, naturally reducing their exposure to potentially harmful chemicals. 18 l JULY 2017 l

‘We will always offer the most eco-friendly cleaning solutions to our customers, reflecting their individual budgets and needs. We see chemical-free cleaning as a real no brainer. It’s better for us, our clients and the future of our planet, helping businesses to make the most of the opportunities that chemical-free solutions offer in terms of driving sustainability, streamlining costs and protecting staff.’

At Emprise, every single one of our operatives is provided with the necessary protective clothing and is fully trained to comply with the legal requirements of COSHH (Control Of Substances Hazardous to Health), but with chemical-free solutions, the risk of inhaling harmful fumes, skin irritation and other hazards are drastically reduced or removed altogether. Corporate social responsibility In an age where environmental catastrophes make headline news but innovative technologies go viral, equipping your business with the latest chemical-free cleaning solutions will enhance your appeal with modern consumers. It might be less important than cost-savings or employee welfare but nonetheless, going chemical-free will enhance your brand’s reputation. By reducing the carbon footprint of your cleaning operations and prioritising the health of your team, you’ll help to future-proof your organisation.

So what are the options? We’ve tiered our options to help you make the best decisions on what you want, and what you can afford. Our simply ‘green’ cleaning products are 100% free from chemicals. Over the last few years, products like these have become both more economical and effective. They can now equal, or in some cases exceed, the performance of chemical equivalents. ‘Double green’ solutions are also chemical-free, but unlike ‘green’ products they are made without plant-based materials. Instead, they’re formulated with microbes and fermented enzymes and, as a result, are both free from chemicals and manufactured without the use of arable land (used for food production). Finally, our Aqueous Ozone solution is our greenest - a water solution 7000 times stronger than chlorine-based bleach, and yet completely non-toxic. It can be produced onsite, with no packaging requirements, by-products or waste and whilst it’s deadly for germs and dirt, it’s completely harmless for humans - so much so that when demonstrating it, we’ll often take a sip! We will always offer the most eco-friendly cleaning solutions to our customers, reflecting their individual budgets and needs. We see chemical-free cleaning as a real no brainer. It’s better for us, our clients and the future of our planet, helping businesses to make the most of the opportunities that chemical-free solutions offer in terms of driving sustainability, streamlining costs and protecting staff.

FEATURE: Laundry & Dishwashing

Towel talk Stephen Hodgkins, national business development manager at Girbau UK, explains the benefits of an on-premise towel laundry. However you feel about Brexit, the fall in the pound that followed the referendum has provided a welcome boost to the UK tourism industry and brought growth across our hotel sector. At the same time, the seemingly relentless rise of online travel agents requires the hospitality industry to be extremely competitive on price in order to capture market share. So, are there any simple ways to cut costs without affecting customer service? One quick win if you currently outsource laundry is to install a dedicated towel laundry in your hotel. Not only should this offer considerable savings in running costs, it also enables you to personalise and control the quality of towels offered to your guests. Over time many hoteliers experience a drop off in the quality of an outsourced laundry contract, as fabrics begin to wear. There may also be discolouration or greying and towels may no longer smell and feel fresh. With an on-premise towel laundry you have the freedom to control costs and optimise operations to cope with the hotel’s workflows and processes. You also have

dry it should be possible to make considerable savings with a bath sheet at around 25p, a hand towel 9p and a bath mat 10p. The exact costs will depend on the scale of your operation and minor variants in the component operating, but in our experience a hotel can easily expect to achieve an overall 25 to 45% saving on its laundry costs, sometimes even more. These calculations take into account the capital cost of laundry equipment, utility costs such as water, electricity and gas, and additional labour to operate the laundry. Return on investment for the capital cost of the new laundry equipment is typically achieved within as little as 12 to 18 months. The maths are compelling! Why towels?

100% control over availability and do not have to wait for external deliveries. Do the maths Will an on-premise towel laundry really save you money though? A typical outsourced laundry cost for a bath sheet is around 36p, a hand towel 17p and a bath mat around 21p. For an on-premise laun-

Will an on-premise towel laundry really save you money? Do the maths!

When considering shifting a hotel’s laundry from outsourced supply to an in-house operation a towel laundry is a logical first step. It is relatively easy to do and the amount of labour required to operate a towel laundry is small. Towel laundering is also an unskilled task, which can be undertaken with minimal training by any multiskilled staff. A ‘towel’ laundry as we define it is suitable for processing all types of towels and towelling products including bath mats, robes and face cloths. Beyond towels Many hotels operate on-premise laundries which successfully process all their linen including bedding and table linen, staff uniforms and guest items. If you have Continued on Page 21. l JULY 2017 l 19

FEATURE: Laundry & Dishwashing

The only way is green: energy efficient laundries lead the way The world of commercial laundry is a competitive business and keeping costs at a minimum whilst maintaining the highest of standards is a tough task. Running an efficient operation is paramount but this efficiency can’t be at the expense of cleaning performance, service levels and the care needed to protect the environment. David Aveyard, operations director at Christeyns, tells us that expertise and the right tools are what’s required to be efficient and stay ahead of the game. ‘We launched Cool Chemistry into the UK at the end of 2014 and customer take up of this technology has been truly amazing. In the short space of time since launch it has become the fastest growing washing concept in the UK market. It provides a winning solution - saving our customers money whilst improving results.’

Specialist laundry detergent manufacturer Christeyns has spent many years looking into how to achieve the most energy efficient system whilst maintaining excellent standards. In order to attain improved efficiency these three things need to happen: • A reduction in energy consumption by introducing the most efficient laundry processes. • Minimising the use of energy sources by energy recovery and the use of renewable energy. • The use of highly efficient processes to generate the remaining energy demand. TSA (the Textile Services Association), of which Christeyns is a member, negotiated the Climate Change Agreement with the government to encourage laundries and textile rental services to use energy more efficiently. Participating businesses commit to reducing their energy consumption by 25% before the year 2020 and those who don’t meet the target have to buy back carbon, equivalent to a heavy fine. It is a pretty tough target but substantial electricity and gas rebates are awarded to those who achieve the goal. Through its innovative laundry chemical developments and research into energy systems, Christeyns has been able to assist many commercial laundries achieve their targets as well as produce outstanding wash results. One way to achieve this efficiency is ZeroSteam. Using steam to produce energy is costly and so it’s time to move to a steamfree hot water production system for washer extractors and tunnel washers. Such a system was installed last year by 20 l JULY 2017 l

Above, equipment installed at Fishers laundry in Glasgow; and David Aveyard, operations director at Christeyns.

Christeyns in the new Fishers laundry in Coatbridge, North Lanarkshire, where over £750,000 of equipment was installed in order to provide the firm with a laundry that is efficient and future-proofed. Fishers ‘super laundry’ facility, which cost around £5 million to set up, is capable of washing and drying 650,000 items of bed linen and towels a week for hotels and restaurants around Glasgow. It is the largest single laundry investment made to date in Scotland. At the Coatbridge site Christeyns installed a skid mounted, gas-fired, high efficiency hot water system with a pressurised storage tank that holds water at 94oC. This water is blended into the tunnel washers and washer extractors with cooler water to achieve the required temperature. The Heat-X Energo wastewater heat exchangers enable the incoming cold, fresh water to be pre-heated efficiently with the energy from the wastewater. Meanwhile energy is also recovered from the ironers via air to water heat exchangers that further heat the incoming fresh water up to 45-50oC. The new system has led to a 40-50% reduction in energy consumption compared to steam-heated laundries. This has been achieved by high efficiency gas burners, zero loss due to vapourised steam, very low radiation losses attributable to lower temperatures, and no trap problems - plus minimal energy losses in the flue. One of the most impressive statistics is the Kw/h of energy consumption measured against the kgs of linen washed which has averaged at 0.74 since the new Fishers laundry was commissioned. This is significantly lower than the industry norms. In addition, the system requires no boiler room, so no boiler inspections, chemicals, water consumption, or leaking pipes. Washer extractor process time is also im-

proved because the heat source is readily available rather than waiting for the steam to be produced. Michael Jones, managing director at Fishers, said: “Fishers’ new Glasgow laundry is among the most energy efficient in Europe. We have worked closely with Christeyns to ensure that, even at a lower temperature, the four tonnes of towels and linen we launder every hour are washed to the highest of standards. Christeyns’ partnership approach has helped us to achieve reduced levels of energy and enhanced our environmental efficiency with our leading Glasgow facility.” To adapt and meet the challenges of today’s competitive marketplace with increasing energy costs, an efficient laundry needs to make not only operational savings - on water and energy - but also on chemical costs. But it’s not just the cost of the chemicals and reducing wastage - it is also important to choose chemicals that maintain and prolong textile quality and so reduce costs for the customer in replacement linens. Christeyns introduced Cool Chemistry, its patented total wash concept, into the Fishers laundry along with the new wash system. The systems put in place allowed us to recover heat from recycled water via heat exchanger technology which permits lower temperature washing. Christeyns’ Cool Chemistry chemicals have been developed to facilitate this. The use of neutral pH chemistry combined with low temperature washing and safe effective bleach are what make this concept unique in minimise damage to textiles. We see our role as that of expert adviser, offering bespoke solutions for individual laundries on how to reduce water and energy consumption whilst achieving excellent wash results. With the right systems in place the typical tunnel wash process has changed from consuming 8-10 litre/kg of water a decade or so ago to as low as 2 litre/kg with a modern or modified wash process. We launched Cool Chemistry into the UK at the end of 2014 and customer take up of this technology has been truly amazing. In the short space of time since launch it has become the fastest growing washing concept in the UK market. It provides a winning solution - saving our customers money whilst improving results. Textile lifespan is affected by a number of factors, but we have been able to make a big impact on two of the key influences - exposure to aggressive chemicals and the use of high temperatures during the wash process. Christeyns is passionate about laundry and is constantly researching and developing ways to move the industry forward striving to optimise products and provide businesses with high-quality chemicals, innovative dosing systems and effective production processes that are eco-friendly as well as effective.

FEATURE: Laundry & Dishwashing

Towel talk Continued from Page 19. operational capacity, there is no reason why the same washers and dryers required for a towel laundry cannot also be used to process these items too. However, processing bed and table linen does require ironing, which means investing in one or more high-quality ironers. Although these machines can be highly automated, they do still require experienced and skilled operators and more space for the laundry itself. In time, you may wish to extend the scope of a towel laundry’s operation in this way, but many are happy to continue to outsource these more specialist items. Opportunities to cut operating costs and improve the quality of your guests’ experience are hard to find, so if you are currently outsourcing all your laundry switching to an on-premise towel laundry is something of a no-brainer.

The laundry at the Hilton London Kensington and, inset, the hotel.

Hilton London Kensington Hilton London Kensington is the latest Hilton Hotel in the UK to have an onpremise laundry installed by Girbau. The hotel has over 600 rooms and its facilities include 11 function rooms, a gym and sauna. Previously its laundry processed bath robes, face cloths, blankets, and general housekeeping items, while bed linen and towels were processed off-site. A key

objective of the new laundry was to enable the hotel to add the processing of a daily average of 1200 kg of towels. At the outset of the project Girbau UK visited the hotel to undertake a comprehensive study of the existing laundry. From this Girbau’s laundry consultant was able to recommend the mix of machines required

to maximise operational efficiency and flexibility. Girbau also offered advice on the required staffing levels for operating the expanded laundry. The new laundry features two 57kg capacity Girbau HS-6057 washers, one HS6023 washer and one HS-6017 machine. For drying it has two Pro Series II GU170 77kg capacity dryers, one ED460 23kg capacity EcoDryer and one ED340 17kg capacity EcoDryer, all gas-fired. As well as increasing capacity, the new equipment is expected to be more efficient in the use of energy, water and chemicals. With a mix of smaller and larger machines, the hotel has the flexibility to process a wide range of items in varying quantities as well as the ability to launder guests’ items, as required. Girbau UK’s drawing office produced a detailed installation layout utilising the available space in the laundry, accommodating all the new equipment and ensuring an ergonomic, productive and hygienic workflow. Its factory-trained engineers installed and commissioned all the equipment and the hotel’s staff were given comprehensive hands-on training on its use. Girbau’s factory-trained engineers are on call for rapid response service support, if required by the hotel. Hilton London Kensington joins a number of other Hilton hotels to have recently been equipped by Girbau UK. These include: Hilton Bath City, Hilton St Anne’s Manor, Hilton Cobham, Hilton Blackpool, Hilton Manchester Airport, Hilton Nottingham, Hilton Bournemouth, Hilton St George’s Park, and Hilton Newbury North. l JULY 2017 l 21

FEATURE - Laundry & Dishwashing

Setting high standards in laundry and dishwashing In hospitals and healthcare settings such as care homes a primary source of nosocomial infections can be poor hygiene standards in the processing of contaminated kitchen items that have not been thoroughly cleaned. Effective processing of catering equipment is therefore vital in ensuring that the spread of infection in hospitals is controlled and avoided. Miele Professional’s latest range of professional dishwashers have a fresh water system that is designed specifically for hygienically clean results. Fresh water is pumped into the machine during each wash phase as well as during the rinsing process, ensuring that no plate or other utensil is washed with the same load of water twice. Furthermore, the temperature of the water in the main wash is a high 60°C, whilst the final rinse takes place at 85°C, held for five minutes, to ensure that all bugs and bacteria are eliminated to a medically approved standard of thermal disinfection. Hygienic processing of laundry is another key concern in healthcare settings. Soiled laundry can potentially be the source of infection-spreading and pathogenic microorganisms. Miele Professional’s washer extractors have thermal disinfection cycles which meet Department of Health CfPP 0104 guidelines and prevent the spread of infection. These washers are also tested and approved to WRAS (Water Regulatory Advisory Scheme) category five, ensuring that the washing machine is able to prevent

backfilling of soiled or contaminated water from the washer into the water mains supply. This also means that they are primed to prevent waste, undue consumption, misuse, erroneous measurement, or contamination of water, making them a great choice for care homes and hospitals. Understanding the laundry requirements of a busy healthcare setting, Miele Professional listened to customer insights and developed its new Performance and Performance Plus ranges. To save time without compromising on quality, the Performance machines provide a great results in cycle times from just 52 minutes. The Performance Plus range has an even faster cycle time from just 45 minutes, plus a range of programmes to suit every need. The Performance range has an improved heating system and the ability to specify load sizes, which means less water, energy and detergent are used, while Performance Plus machines (in the cottons 60°C programme) require up to 20% less water and 30% less energy than the previous generation. Miele Professional has also developed a Performance Mopstar model to meet the specific requirements of contract cleaners. The new machine has a special programme package for mops, pads, cloths, mats, and disinfection programmes. To achieve good wash results for heavily soiled items, the Miele patented pre-spinning cycle rinses out items at the start of the

programme. The Mopstar machine also includes short programme cycles to allow for fast cleaning and smooth operation alongside efficient use of detergent, energy and water through precision liquid dispensing. One healthcare business that recently invested in Miele Professional laundry and dishwashing equipment to ensure high cleanliness standards is Weald Hall, a residential care home situated on the outskirts of the small village of Thornwood Common, near Epping in Essex. Surrounded by farmland, the home is in a peaceful position and provides care for the elderly, infirm, and those suffering from dementia. It is essential for Weald Hall to provide clean bedding and towels for its residents, and that means having the right equipment to thoroughly wash items and help prevent the spread of infection. When it was time for a new washing machine, the team at Weald Hall consulted dealers Forbes Professional. After conducting a comprehensive on-site survey, Forbes recommended Miele Professional machines as the best option to suit their requirements. The care home wanted a premium product to meet the requisite hygiene standards and was familiar with the reputation of Miele Professional as a leader in the market. Weald Hall now has two PT6080 washers, two PT8303 dryers and one PG8059 hygiene dishwasher installed on site. All of these products are tested to ensure safe, efficient and cost-effective cleaning. Tracey Beeby, laundry supervisor at Weald Hall, said: “We have seen a great improvement in the quality of our linen since installing the Miele Professional products. The machines are a lot more efficient and robust enough to cope with the huge laundry demand at the care home. Both the Miele Professional products and service supplied by Forbes have been excellent. We have complete peace of mind that if our products did need repairing, Forbes' engineers would provide a quick support service to solve any technical issues. We would definitely recommend Miele Professional to anyone looking to upgrade their on-premise laundry.”

On target with new dishwasher range A leading producer of cleaning products is targeting substantial growth in its commercial hygiene business after launching a new professional dishwasher range. Arrow Solutions, which manufactures the products in the East Midlands, unveiled the DW brand recently, featuring five high performance dishwasher detergents and three rinse aids. It is part of a concerted marketing campaign to secure more than £1.5 million of additional business, an approach that is already working, with the company recently winning long term contracts with hotel groups, restaurant chains, and schools and universities. “Our dishwasher products have been winning a lot of admirers over the last 18 months for their performance and how 22 l JULY 2017 l

Jeremy Moore (left) and Shaun Thomas of Arrow Solutions.

competitive they are against their rivals, with sales up about 15% across the year,” said Shaun Thomas, head of sales, commercial hygiene, at Arrow Solutions. “What we wanted to do was create a powerful brand for the dishwasher range, one that is easy to recognise and can house the different products under a single family name. DW has met this need and we are reinforcing the launch with a dedicated brochure, splash pages on the website and a social media campaign that is already generating new leads for us. Commercial hygiene now accounts for more than a quarter of Arrow Solutions’ sales and we are expecting the marketing drive to grow this area of the business both in the UK and in key

territories, such as Scandinavia, Europe, Russia, and the Middle East.” Arrow Solutions’ dishwasher detergents and rinse aids are specifically designed to cover all aspects of commercial dishwashing, from hard and soft water areas to specific requirements such as aluminium safe and glass washer products. All products are manufactured in the UK and have been formulated to provide good dishwasher performance and a ‘clean first time’ guarantee. “Recent new customers have been very impressed with how the DW range performed against more recognised market brands,” said Jeremy Moore, product manager at Arrow Solutions. “We are currently in talks with several large organisations and, at the same time as investing in the marketing, we have also increased our distribution network globally. That shows how serious we are about this sector and the difference we believe our technology and products can make.”

FEATURE - Laundry & Dishwashing

Dishwash dosing range Laundry extract cleaning ‘enhances ease and efficiency’ service on new website

The number of people eating out in bars and restaurants is increasing and, in turn, so does the amount of used crockery, cutlery and glassware. Customers expect a high level of cleanliness when they dine out. Finding dirty glassware, crockery and cutlery doesn’t make a good impression or provides customers with a pleasant dining experience. This can then result in dissatisfied customers, complaints and a potential loss of business. Following customer feedback, Brightwell Dispensers has released Quantura, a dishwash dosing system range. The range is designed to meet the demands of today’s commercial kitchens by helping to deliver good dishwash cleaning results by providing precise and consistent dosing solutions for a variety of commercial dishwasher applications. This includes glass, under-the-

counter, single-tank, and tunnel/conveyor dishwashers. The Quantura 200 comes with a two pump peristaltic dosing system for dosing dishwash detergent and rinse aid. You can also add a third peristaltic pump to dose a third chemical such as a sanitiser if required. To achieve super low flow rates the Quantura 200 incorporates Brightwell Dispensers’ special pulsing technology. If your business doesn't use liquid chemicals, Brightwell also has a version for customers who prefer a solid powder fed system. The Quantura range also includes a single dosing pump option. The Quantura 10 doses one dishwash chemical into glass or under-the-counter dishwashers and is a cost-effective solution, designed for pubs and other smaller hospitality premises.

Swiftclean Building Services has launched a new dedicated laundry extract cleaning service to combat the hidden fire hazard of accumulated fibres, lint and dust particles in the extract systems of commercial washing and drying machines. Swiftclean has provided this service as part of its ventilation ductwork cleaning service, but is now adding a dedicated service to clean laundry extracts and clogged filters and to remove particles which can stray into the main ventilation system. Sales director, Martin Hembling, said: “To prevent fires, organisations which handle large volumes of laundry must undertake regular preventative cleaning of laundry extracts to remove this fire hazard. These include laundry service providers, hospitals, hotels, student accommodation, and prisons.” Swiftclean Building Services has launched a new website which allows property managers to check their compliance online and access information about their legal responsibilities and the compliance standards that their building must meet on the key areas of legionella control, kitchen extract fire safety cleaning, ventilation ductwork cleaning, fire damper testing and maintenance, local exhaust ventilation cleaning, and laundry extract cleaning. The website is designed to guide property managers through a few simple steps to check their current compliance and informs them what they must do to achieve and sustain compliance. Hembling continued: “Sadly, at present we get a number of requests for regular laundry extract cleaning after a fire has occurred, because people are not sufficiently aware of the danger, but it could affect your building’s insurance if you don’t take steps to combat this fire hazard. As laundries are quite labour intensive, this is also a key area for safeguarding employee safety.” The new website also features Swiftclean Support, a dedicated online resource for property managers with expert sector by sector advice on compliance. l JULY 2017 l 23


Back to Basics: food factory hygiene and personal cleanliness Luke Rutterford, technical manager, Rentokil Specialist Hygiene, and Dr Peter Barratt, Initial Washroom Hygiene, explain the critical importance of both employee and factory facilities’ hygiene. When it comes to the food manufacturing Using a HACCP-based approach is vital as Ultimately, process, it’s often the technical manager it allows focus and control of known risk who feels the heat in terms of ensurareas or pinch points that can help to every person at every ing hygiene standards are met. Limdeliver a greater level of risk manstage in the increasingly iting downtime to generate agement. The trick to doing this is complex food supply chain must maximum revenue from the facto make the activities and be accountable for what they handle. processes as safe as possible tory needs to be balanced with This means it’s pivotal to understand without disrupting the chain of maintaining strict levels of hygiene and keeping the company and have confidence in your suppliers. production. assets in good working order. Of high importance is the conMake sure you triple check their Of paramount concern to those tinuous training and development credentials and conduct a tailored responsible is ensuring the for management and staff in assessment of their ability to meet health and safety of employees order to maintain the needs of your business needs while and the end consumer. This is not each warehouse or facility, in order an easy task. The sheer volume of to avoid any unnecessary downtime. complying with the relevant people, food, and inevitably some Ultimately, both routine cleaning and regulatory transient bacteria passing through comdeep cleaning are essential for premises framework. mercial food factories can create sizable to remain operational, hygienic and complichallenges in meeting hygiene standards. ant. What such facilities need is an overall Also important is a thorough understandcomprehensive strategy which perpetuates ing of the basics of personal hygiene, as good hygiene across the organisation. employees working within the food industry really need to understand the importance of their own personal cleanliness, particularly with regard to hand hygiene. Along with the myriad rules and regulations, factory managers must also remain vigilant in the face of new threats - health watchdogs have recently gone on record to warn the British public about the potential of E Coli outbreaks [1]. Food manufacturers have also been fined for lacking effective hand hygiene practices, so staying on top of hygiene regulations has to be an ongoing and consistent process [2].

build-up of dirt and microorganisms, and only a rigorous hygiene regime will be able to maintain hygiene standards. Alongside this, a specialised deep clean should be carried out ideally twice a year, according to good practice, to eliminate the inevitable build-up of food waste, fats, grease, oils, and dirt in less accessible areas (such as high level), all of which can provide an ideal breeding ground for pests and potentially pathogenic microorganisms. It should be stated that regardless of the quality of routine cleaning, without a deep clean bacteria and other microbial life can often proliferate, eventually posing the risk of contamination to foodstuffs and even the process equipment, which would obviously negatively impact manufacturer reputation, customers and hygiene ratings. One of the weapons in the specialist hygiene arsenal is ultra low volume (ULV) disinfectant fogging which can be used on top of the routine or deep cleaning regime to sanitise food production areas and process equipment. Fogging is a technique which enables treatment of large areas in a short space of time. Generating a visible fog formed of tiny droplets of disinfectant, measuring 5-50 microns in diameter. This makes coverage excellent and drying times fast, enabling shorter process downtimes. Studies show application by ULV significantly reduces the number of potentially harmful pathogens by treating the surfaces and even deactivating some airborne microbes. Using advanced decontamination and cleaning techniques, coupled with the most advanced chemicals, means that areas can be safely cleaned to the high standard that food manufacturing governing bodies expect.

Routine vs deep cleaning Employee protection and hygiene As every food manufacturer knows, failure to adhere to cleaning specifications and hygiene regulations attracts a negative outcome that includes loss of business and occasional hefty fines. Poor hygiene affects reputation, and in extreme cases can lead to venue closures. Every kitchen, factory and warehouse involved in food manufacturing must therefore carry out vigilant daily and weekly cleaning routines. When performed regularly these routines help to maintain a consistent level of hygiene, whilst factory ‘hot spots’ such as kitchen sinks and employee washrooms should be given extra attention to ensure cleanliness. It’s important to recognise that routine cleaning, if conducted in isolation, will not eliminate the 24 l JULY 2017 l

From an employee perspective, hand sanitisers which are free of alcohol should be readily available in food production environments. Alcohol-free sanitisers do not dry out skin and therefore avoid issues such as dermatitis which can be exacerbated through regular use of alcohol-based hand sanitisers. There are some products now on the market for hand hygiene that have excellent testing data that can prove that they provide an effective, long-lasting barrier to protect against microorganisms and help to prevent employee illness and cross contamination occurrences. The benefits of such a simple addition to the workplace are Continued on Page 25.


plain for all to see. A report conducted by the Centre for Economic and Business Research (CEBR) on behalf of Initial Washroom Hygiene in the UK concluded that, by investing in improving workplace hygiene, employers can reduce the costs associated with employee sickness by 13%, saving the country’s economy £13.7 billion per year. Employees’ own behaviour is also obviously critical to upholding hygiene standards. Factory managers should always be encouraging thorough hand washing and insisting that after visiting the washroom, before and after preparing food, and after contact with cleaning products, hand washing is carried out without fail. Effective hand washing should take 30 seconds if done properly. Avoidance of sharing items such as towels and cloths will also reduce cross contamination potential, so it’s better for your employees’ personal health to stick to disposable paper towels or hand dryers. Some illnesses, like norovirus, have a very low infectious dose, meaning you only need to have a few viral particles to become infected. Being a hardy virus they often stay transmittable for several days even on hard surfaces which is why norovirus can spread quickly, often through indirect contact such as touching a door handle. Any outbreak should be followed by a professional deep clean and disinfectant fogging package. Staff with symptoms should notify their workplace and stay away until at least 48 hours after symptoms have ceased. Managers should encourage employees to always consider their personal health first - by looking after their own hygiene they’ll be well on the way to upholding hygiene standards at work. Employees should

also be vigilant and report any health issues to managers, being aware of their own health and realising the possibility of spreading further infection. Services such as ULV fogging are vital to maintain strong hygiene standards in busy factory environments, but they should really be performed by an expert with the correct training and safety operating procedures so as not to increase the risk of a problem. Employees should avoid any ‘DIY’ suggestions in areas like this as selfdelivered treatments are often ineffective or inconsistent if completed by an untrained person. The global challenge Ultimately, every person at every stage in the increasingly complex food supply chain must be accountable for what they handle. This means it’s pivotal to understand and have confidence in your suppliers. Make sure you triple check their credentials and conduct a tailored assessment of their ability to meet your business needs while complying with the relevant regulatory framework. Equally, you must ensure your suppliers understand any production or processing controls necessary for your products, particularly if your supplier operates in a jurisdiction with different legal hygiene standards to you. If in doubt about the safety of products

received from overseas, employees should always be encouraged to raise concerns with their manager. On 23 June 2016 The National Food Crime Unit launched Food Crime Confidential, a reporting facility where anyone with suspicions about food crime, at any stage in the production or supply of food, can report them safely and in confidence,over the phone or via email [3]. The facility is particularly targeted at those working in or around the UK food industry. If you’re unsure of how regularly your premises require deep cleaning or which cleaning services are required, it’s best to consult a professional who can conduct a hygiene audit to reveal where special attention should be focussed. Furthermore, any hygiene professional will be fully up-tospeed on the latest legislation changes and can therefore ensure that your place of work is health efficient and compliant - it’s always better to be safe than sorry. [1] www.foodmanufacture. [2] www.foodmanufacture. [3] /2016/15226/food-crime-confidentiallaunch


Vanessa Van Santen-Smith Sales Manager T: +44 (0)1737 855 041 E:



Hands-on colour compliance Colour coding is increasingly important in the cleaning industry, yet we can overlook it in one of the most commonly used pieces of equipment. Wearing the right colour disposable gloves can make life easier for both cleaning operatives and managers as Chris Wahlers, director of Unigloves, explains. Most companies are now following the British Institute of Cleaning Science (BICSc) recommended colour code wherever possible. This code requires the use of red equipment for washrooms and bathrooms, green for kitchen areas and blue for general areas such as bedrooms, offices and hallways. Yellow equipment is recommended for use in care settings and for those situations requiring careful infection control but, until recently, although cleaning operatives were following this code for buckets, mops and cloths, there was one area in which is wasn’t possible to do this the nitrile disposable single use glove. The result of this was that many companies had reconciled themselves to not following the code when it came to gloves, because a yellow nitrile glove just didn’t exist. Some, therefore, have simply purchased a low cost colourless glove to use for all areas and with all staff. Now, however, it is possible to specify a yellow nitrile glove and there are a number of very good reasons to do so. In care settings such as operating theatres and treatment rooms, it is vital to prevent the spread of infections, and this was one of the main drivers for the adoption of a colour coded cleaning system. Specifying yellow equipment for care applications helps to restrict cross contamination, so ensuring that gloves are also colour coded is essential, as much cleaning is still, and always will be, done by hand. For this reason, as a responsible manufacturer, we felt that it was important to provide the industry with a yellow nitrile glove. With this recent addition to the colour range, the colour code can now be followed by all cleaners and can now be applied systematically through all aspects of the cleaning process. This adherence to colour coding will, in future, prove an important commercial asset for cleaning companies. In the past it has not been possible to tender for con26 l JULY 2017 l

tracts and include gloves in the colour coding specification - now we can reassure clients that colour coding will encompass all equipment and that no detail is being overlooked in providing a first class service. In a live work situation colour coding in gloves will also be important for managers. In hospitals in particular, but also in doctors’ surgeries, health centres and some care homes, managers will be able to see at a glance if the team members are correctly equipped. The sight of the correct colour glove will reassure managers that their team members are working in the correct location or that they have changed gloves since working in other areas. In particular, the sight of a yellow glove in areas other than those requiring infection control practices will raise an alarm that there is a chance of cross infection. Action can then be taken to instruct the operative to change gloves to the appropriate colour immediately and any lapse in protocol can be addressed. It is surprising how many benefits full colour coding can deliver. One of the most important is the clarity of communication in an industry which employs large numbers of operatives for whom English is not their first language. If colourless gloves are used throughout the premises, it is not easy to explain why gloves should be changed between different areas. However, if every piece of equipment can be colour coded, this explanation becomes almost redundant, and the need to use fully colour coded equipment, including gloves, can be illustrated pictorially. This is also very useful for technicians with hearing impairments as, once they have undergone an induction process with a facilitator, all the prompts to remind them to stick to the colour code and follow best practice can be visual rather than audio based, making life easier for both manager and cleaning operative. If it is possible to locate storage cupboards in each distinct area, each store can

Adopting colour coding and nitrile gloves will help to ensure that each cleaning operative is well protected and this should also help to reduce sickness and absence levels. It is wise, therefore, to give careful consideration to choosing good quality colour coded gloves as a sound business measure, maintaining best practice and protecting our most valuable asset - our teams.

be stocked exclusively with the correct colour gloves. It then becomes a matter of routine to don gloves of the correct colour in each different area. Even if the operative does not fully understand the reasoning behind the colour code, or the need to change, they can very easily understand the colour that they should be wearing in each area. The introduction of yellow gloves is also a potential advantage on commercial office cleaning contracts where the client’s own corporate colour is yellow. For some years we have understood that outsourced providers and in-house cleaning teams should ideally reflect the client’s corporate colour and we have been able to provide most colours to match corporate colour palates, so yellow was a serious omission. Again, colourless gloves were often the preferred option to solve this problem, but that makes it tempting to opt for very cheap vinyl gloves which may not stand up to the rigours of cleaning. With a lower quality glove, which may look tempting when purchasing at a rock bottom price, one of two things frequently happen: either the operative suffers ripped gloves but does not bother to change them, or they ‘double glove’ in anticipation that the glove will tear at some point. If the operative continues to work with a torn glove, depending on the contract, they may be vulnerable to infection themselves, or they may suffer skin irritation from cleaning products due to a lack of protection. If they double glove to avoid this, then the manager will find that they are using double the quantity of gloves that they had budgeted for and the cheap option has not proved to be cost effective. In an industry in which margins are often tight, this is a false economy. For some contracts, low cost vinyl gloves are a good option, especially if they will be discarded after short periods, but they should still be of a good quality in order to ensure the health of an operative’s hands. Adopting colour coding and nitrile gloves will help to ensure that each cleaning operative is well protected and this should also help to reduce sickness and absence levels. It is wise, therefore, to give careful consideration to choosing good quality colour coded gloves as a sound business measure, maintaining best practice and protecting our most valuable asset - our teams.


Ultra Rolled Hand Towel offers SkyVac Solo launched ‘uncompromised care’ Kimberly-Clark Professional has recently launched in the UK and Ireland the Kleenex Ultra Rolled Hand Towel to help facility managers deliver ‘uncompromised care to washroom users’, with Kleenex Brand quality now available as a rolled towel. Featuring a new compact dispenser, the premium embossed Kleenex branded hand towels are preferred by twice as many users than the nearest competitor [1]. The Kleenex brand pattern is embossed onto the towel, together with the use of Airflex fabric technology. According to the manufacturer, Kleenex Ultra Hand Towels are absorbent and strong so fewer towels are used for a better dry enabling them to deliver the softest and most gentle hand drying experience [1]. “Facility managers have to provide the best washroom experience possible to maintain user satisfaction and keep complaints to a minimum, but under the pressure of delivering operational efficiencies and keeping

within their existing budget,” said James Hallam, EMEA Kleenex brand manager, Kimberly-Clark Professional. “The new proprietary Kleenex branded towel is designed to provide exceptional comfort and care for users, without compromising on efficiencies in the washroom.” Kleenex Ultra Rolled Hand Towels work together with the compact Aquarius dispenser with an improved never-run-out feature. The stub roll is used to the full with normal single-sheet dispensing until the roll is finished - it does not feed twice, and the transition to the new roll is seamless, with no overlap. The dispenser’s smooth design with no dirt traps al-

lows for an easy one-wipe clean, making cleaning quick and efficient and freeing up time for staff to perform other cleaning duties [2]. “Kleenex Ultra Rolled Hand Towel enables you to provide your employees with the trusted Kleenex brand in your washroom [3] and control budgets at the same time,” added Hallam. “Kleenex brand care never goes unnoticed and research tells us that most customers are more likely to purchase hand towels that feature the Kleenex brand [4].” References [1] Results of Hall Test research conducted by Sapio Research Agency January 2017. [2] Results of Hall Test research conducted by Sapio Research Agency January 2017 and Swab Test study conducted by MGS Laboratories January 2017. [3] Results of market research conducted by SKIM Agency September 2016. [4] Results of market research conducted by Vantis Agency November 2014.

Spinaclean has recently launched its latest innovation in high level cleaning - the SkyVac Solo. It is designed to provide facilities managers with a portable all-in-one system that removes the need for separate generators, helping to reduce energy consumption. The new product features a powerful gutter cleaning system, SkyVac, and a reliable, long-lasting Honda power pack. Andy Whiting, managing director and chief innovation officer at Spinaclean, said: “With our latest product, SkyVac Solo, we created a system that would take away some of the operational headaches of working at height, reducing energy consumption and the transportation of cleaning systems. I’m really pleased to launch a product that responds to our customers’ needs, and delivers a product that will provide real cost savings, reduce risk and save time.” SkyVac Solo offers a unique interlocking trolley system that releases the on-board power pack so that it can be used independently for onsite power, as well as making vehicle transportation easy. The SkyVac Solo was designed with heavyduty users in mind, and features the robust, tried and tested, SkyVac industrial chassis, a key start option, and is equipped with on-board suction poles and accessory storage. l JULY 2017 l 27

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Star Tissue launches new website Reintec ‘strengthens and product brochure position’

Star Tissue UK has launched its new website and product brochure. The Blackburnbased family-owned business has released a glossy brochure which showcases its range of away-from-home products and brands, all produced from its custom-built facility in Lancashire. The brochure also includes details about the significant investments made by Star

Tissue in its plant, machinery and systems. Star Tissue has four production lines with the capacity to manufacture 18,000 tonnes of hygiene paper products a year - which is over 1000 rolls per minute. Alongside the brochure launch, Star Tissue has also unveiled its new website. With its fresh design and easy to navigate pages, it has all the information

customers need to find out about the full range of products available and learn more about the business. There are also plenty of details about logistics and the investment which Star Tissue has made in its warehouse operation, which is based in buildings covering 140,000 sq ft, with the capacity to hold over 4000 pallets of finished goods. The website also has a web friendly version of the new brochure which is available for download, plus a link to the latest news stories. Khalid Saifullah, managing director at Star Tissue UK, said: “We are delighted to launch our new website and product brochure. We hope that both the website and brochure will help us build on our trend of growth.”

Reintec, the cleaning equipment specialist, and part of the HSS Hire Group, is expanding its customer offering to provide both sales and service provision alongside its existing cleaning equipment hire function. In response to market demand for greater flexibility, the business will be extending services available under the Reintec brand to give customers one port of call for all their cleaning equipment needs irrespective of whether they hire or own their own fleet. The move represents a significant investment and will be supported by a new dedicated headquarters and operational centre in Peterborough.

New Intel partnership is a ‘world first’ Entrepreneur Syed Ahmed (who appeared on BBC2’s The Apprentice), founder and MD of the hand drying technology manufacturer Savortex, has teamed up with Intel to launch the adDryer - claimed to be the world’s first smart and revenue share producing hand dryer for the corporate washroom sector. It follows successful trials at Heathrow Airport, RBS and the British Library, and the recent announcement of Savortex as a ‘successful innovator’ by the American Fortune 500 corporation Cummins, as part of its Environmental Gateway programme. The adDryer is an IoT-enabled smart dryer which includes a digital screen that can deliver tailored, highdefinition video messages to users, which can be used for internal marketing or as

an additional revenue stream. By working with the building owner, Savortex can create an audience value of the estate based on the users of the building, for example gender, age and occupation. The company’s media buyers can then use this information to set and agree a cost per view rate that will be paid to the building owner each time someone uses an adDryer and sees an advert, thus creating revenue. Built on Intel technology, the adDryer also alerts cleaners to washroom needs based on actual footfall, allowing companies to transform wasteful and costly commercial washrooms into connected, hygienic, and sustainable revenue-producing assets. Savortex’s range of energy saving and smart EcoCurve hand dryers has been de-

signed to transform the washroom market by delivering high levels of sustainability, energy savings and operational resource savings from the analysis of meaningful data. Each of the dryers in the range shares the same features including: a sleek design; a depth of just 134mm; and patented energy recovery and curved air delivery technology which - according to the manufacturer - results in a 66% energy saving compared to any other dryer on the market and 97% savings when compared to using paper towels. Syed Ahmed, managing director at Savortex, said: “The aim of the EcoCurve range is to disrupt the washroom sector. With a focus on smart connected devices providing data and insights for operators, it is unique in the market. The adDryer allows

companies to transform wasteful and costly commercial washrooms into connected, hygienic, and sustainable revenue-producing assets. This revolutionary product that will help businesses reduce costs and boost revenue.” Rod O’Shea, EMEA IoT group director at Intel UK, said: “This is Intel’s first foray into the hand drying sector. It is a great opportunity to demonstrate how, with smart building management and connected devices, enterprises can use data to drive additional revenue streams while reducing operational costs and saving energy. We are proud to work with Savortex, codeveloping a product which we can bring to market to drive great customer experiences.”

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