THE OFFICIAL PARTNER OF THE CLEANING SHOW
IN THIS ISSUE: ᔢ Manchester Cleaning Show 2018 Review ᔢ Computer Systems An overview of developments in management systems for the cleaning sector.
ᔢ Vacuum Cleaners Latest developments in commercial vacuum cleaners in the spotlight.
Performance You Can Trust
View our latest innovations on show at Interclean 2018
Delivering a Connected World of Clean. Call now to see how Victor can help you utilize the latest in connected cleaning machinery HUKVUSPULZLY]PJLZ[VPUJYLHZLLÉ‰JPLUJ`HUKPTWYV]L[OLX\HSP[`VM`V\YJSLHUPUNYV\[PUL ;OLÃ„YZ[[OPUN^LKVPZSPZ[LU[V\UKLYZ[HUK[OLRL`JOHSSLUNLZHUK[OL I\ZPULZZLZLUKNVHS^OL[OLYP[IL[VPUJYLHZLLÉ‰JPLUJPLZVYPUJYLHZLZ[HUKHYKZ PUJSLHUPUN >L[OLUJVUK\J[Â¸YLHS[PTLÂ¹HUHS`ZPZVML_PZ[PUNZLY]PJLKLSP]LY`-VSSV^PUN[OL HUHS`ZPZ^LZL[\WHZOVY[[YPHS[VKLTVUZ[YH[LOV^PU[LNYH[PUN[OLUL^LZ[=PJ[VY [LJOUVSVN`JHUKLSP]LYWYVK\J[P]P[`LUOHUJLTLU[ZHUKLÉ‰JPLUJPLZ >LHZZPZ[`V\PUHUHS`ZPUN[OLKH[HNLULYH[LKI`[OLJVUULJ[LKTHJOPULY` LUHISPUN`V\[VYPNO[ZPaL`V\YÃ…LL[HUKTH_PTPZLI\KNL[HY`LÉ‰JPLUJ` 6UJL[OLTHJOPULY`PZPUZ[HSSLK`V\HUK`V\Y[LHTJHUJVU[PU\L[VILULÃ„[ MYVTJLY[PÃ„LKVUSPUL[YHPUPUNYLHS[PTLHZZL[THUHNLTLU[ZLY]PJLHUKYLWHPY PUMVYTH[PVUNP]PUN`V\M\SS]PZPIPSP[`HUKJVU[YVSV]LY`V\YÃ…LL[HUKYLWHPYZWLUK -VYHIL[[LY\UKLYZ[HUKPUNVMOV^=PJ[VYJHUZ\WWVY[`V\YI\ZPULZZWSLHZL JVU[HJ[\ZI`WOVULVUVYLTHPSZHSLZ']PJ[VYÃ…VVYJHYLJVT
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The Official Partner of the Cleaning Show
M AY 2018
PLUS: • Industry news • People • Contracts • Products
Manchester Cleaning Show 2018 Review >>> page 24
Computer Systems An overview of developments in management systems for the cleaning sector. >>> page 34
Vacuum Cleaners Latest developments in commercial vacuum cleaners in the spotlight. >>> page 40
Cordless Gum Removal Simple, quiet gum busting for up to 7 hours
Removes gum from all surfaces including tarmac & asphalt
Bust gum from as little as £2.50 p/h “in use” costs
Virtually silent while in operation
Bust gum up to 7 hours a day on one overnight charge
Use with a pre-diluted chemical to simply dissolve gum on contact
See the gum-busting action live at Hall 5, Stand 151
Who you gonna call...?
Part of OspreyDeepclean Ltd
T: 01242 513123 E: firstname.lastname@example.org
New kids on the block When much of the talk in the contract cleaning sector seems
business world, having served as CEO of Mitie Group plc for over
to involve tighter margins and fierce competition it was
nine years and chaired reports on behalf of the UK government
refreshing to receive news this month of a major new launch.
into diversity and equal opportunities in the workplace.
Q3 is the brainchild of senior figures from the FM sector including Martyn Freeman, Stuart Bellew, Alex Gavrilovic,
Start-ups come and start-ups go, but the high calibre of
and Baroness Ruby McGregor-Smith CBE - and is already
personnel with broad industry experience will ensure that
starting to win clients and mobilise contracts through its
the launch of Q3 will gain the attention it deserves – both
from potential customers and likely competitors. Whilst the contract cleaning sector has matured and developed
According to CEO Martyn Freeman, Q3 will initially focus on
in recent years, it is still open to disruption from a new,
cleaning, M&E, waste and environmental management, pest
compelling offer – particularly one that aims to enhance
control, and landscaping. He said: “Because we are not tied
working standards and pay rates for cleaning operatives.
to a plc or a large overseas-owned business we can invest
Healthy competition nearly always brings positive results
our time and money on growing in a sustainable manner
to a market sector – we will wait to see the impact of Q3 on
that puts clients’ needs and our own employees first. We are
committed to a highly entrepreneurial methodology and are confident that our investment will help the UK economy. We
Wishing you a happy, clean, tidy and healthy month ahead.
are also looking to work with clients that support the raising of living standards for all people in work and we will stress this in all negotiations.” The announcement that Baroness Ruby McGregor-Smith CBE has joined the board of Q3 as its non-executive chairwoman
Neil Nixon, Editor
adds strength to the offer. She has a high profile in the British
Cleaning & Maintenance Magazine
MAY 2018 5
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Face to Face With Angela Gill, managing director of Bio-Productions Ltd.
08 12 14 17 18 30 34 40 44
Industry News In the news this month… Q3: new FM service provider launched, Charity ball raises over £16,000, European Cleaning and Hygiene Awards 2018 open for entries. People New appointments from across the cleaning and FM sectors. Special Report: Interclean 2018 An overview of the Interclean 2018 event, being staged in Amsterdam on 15-18 May.
Contracts We take a look at all the latest contracts awarded across the industry.
Manchester Cleaning Show 2018 Review
Clear Impressions Sponsored feature from Grundon Waste Management. Face to Face With Colin McCartney, sector specialist at EBT Industrial. Feature: Computer Systems An overview of developments in management systems for the cleaning sector.
Feature: Vacuum Cleaners Latest developments in commercial vacuum cleaners in the spotlight.
Special Report: Streamlining the shine on hard floors.
Gordon McVean from Truvox International reports.
An overview of some of the new products available on the market this month.
05 Editor’s Comment
16 BICSc Comment
Looking back at the past month in the cleaning sector.
The evolution of BICSc membership.
20 BCC Comment Getting dirty with the pest control sector.
21 Making a margin – a contractor’s blog Nick Gasson reports.
MAY 2018 7
Q3: new FM service provider launched
Alex Gavrilovic, Martyn Freeman and Stuart Bellew from Q3.
owned business we can invest
world, having served as CEO
our time and money on growing
of Mitie Group plc for over nine
in a sustainable manner that
years and chaired reports on
puts clients’ needs and our own
behalf of the UK government into
employees first. We are committed
diversity and equal opportunities
to a highly entrepreneurial
in the workplace. She said: “I am
methodology and are confident
delighted to join the board of Q3. I
that our investment will help the
am very excited to support Martyn
UK economy. We are also looking
and the team as they create a
to work with clients that support
diverse and successful business.
the raising of living standards for
I have always been passionate
all people in work and we will
about starting up new businesses
stress this in all negotiations.”
with great values and have a
Further strengthening its offer,
real belief in share ownership for
A new boutique FM company has
Freeman, Q3 will initially focus
Q3 has also announced that
employees. This entrepreneurial
been created for the UK market
on cleaning, M&E, waste and
Baroness Ruby McGregor-Smith
focus, together with our
with the express aim of changing
environmental, pest control, and
CBE has joined its board as its
partnership model with clients,
the way corporate clients benefit
landscaping, and is ready to take
marks the start of a new era in the
from outsourced services. Called
advantage of clients’ frustrations
Baroness McGregor-Smith has a
Q3, it is the brainchild of senior
with the state of play in the UK
high profile in the British business
figures from the FM sector -
market: “Our main objectives
including Martyn Freeman, Stuart
are reinforced by our approach
Bellew and Alex Gavrilovic - and
to quality service, people and
is already starting to win clients
clients and these will help us
and mobilise contracts through its
to become one of the finest
independent outsourcers in the
Q3 has three main objectives:
UK. We are starting to achieve this
to help make commercial clients
through a refreshing openness
more productive through healthier
which includes a genuine service
environments; to work in a more
guarantee for all clients. I am also
transparent and open-book
proud to offer a true open-book
manner; and to transform the
commitment to return any client
working environment for Q3
income that is ultimately unspent.”
employees with well-paid and long-term jobs. According to CEO Martyn
Stuart Bellew, Q3’s MD, continued: “Because we are not Baroness Ruby McGregor-Smith CBE, non-executive chairwoman of Q3.
tied to a plc or a large overseas-
Charity ball raises over £16,000 THE Northern Charity Ball, hosted
underprivileged and sick children
by Incentive FM Group, was staged
in local communities with a
recently and raised over £16,000
for this year’s chosen charities,
Glenn Wilson, operations
Scotty’s Little Soldiers and Cash
director at Incentive FM Group,
said: “We are thrilled with how
Guests from the facilities
the successful the event was,
management sector and wider
and believe it was our best to
business community took part in
date. Thanks to the generosity of all our guests, we were able
the charity ball and casino night, which was held at the Hilton
From left to right: Glenn Wilson, Debbie Hattersley, Shawn Chapman, and Mark Stevens.
to raise an incredible £16,050 for
Doubletree Hotel in Sheffield
a three-course dinner, and music
bereaved children who have
Scotty’s Little Soldiers and Cash
Park. The ball, now in its fourth
from a live band.
lost a parent whilst serving in
For Kids, completely smashing
consecutive year, included a blind
Scotty’s Little Soldiers
the British Armed Forces, and
last year’s amount.”
and silent charity auction, a raffle,
is dedicated to supporting
Cash for Kids works to provide
8 MAY 2018
Kärcher’s eco!efficiency mode reduces the energy consumption of our scrubber driers by 20% and delivers a 20% fuel saving on our pressure washers. Our eco!efficiency vacuum cleaners save up to 40% power compared with standard models and at only 57dB(A) they’re quiet too, making them ideal for daytime cleaning.
Many of our scrubber driers feature Kärcher’s DOSE system which delivers metered detergent on demand, ensuring safe and consistent results and preventing costly overuse. In many applications, our steam cleaners and hot water pressure washers can eliminate the need for detergent altogether.
Packed with a range of laboursaving features including automatic tank filling and tank rinsing systems, our scrubber driers can deliver up to 25% time savings*, meaning that operators can be more productive and spend more time cleaning.
Approved for the government’s Water Technology List, Kärcher’s water efficient machines mean not only will you reduce your water consumption but you can also claim 100% first year tax relief on our steam cleaners and qualifying scrubber driers.
Connected Cleaning: Kärcher’s cloud-based, real-time reporting system gives you remote access to live performance data for your machine fleet, operatives and contract KPIs with at-a-glance dashboards.
Your machines, your teams, your business – whatever you need to clean, let Kärcher help you achieve more for less.
LOWER YOUR OVERHEADS NOT YOUR CLEANING STANDARDS. ACHIEVE MORE FOR LESS WITH KÄRCHER. Kärcher gives you the power to achieve brilliant cleaning results, without spending any more time, effort or valuable resources than necessary. Thanks to their advanced configuration options, Kärcher machines can be perfectly matched to your specific cleaning requirements whatever you need to clean. Find a more efficient way to clean: www.karcher.co.uk/professional
*based on a two tank clean
European Cleaning and Hygiene Awards 2018 open for entries
Most popular locations for female business owners revealed
THE European Cleaning and
SMALL business insurer Simply
business consultancy appearing
Hygiene Awards 2018 are now open
Business has revealed the most
high on the list alongside trades like
for entries from service providers,
common locations for female-led
hairdressing and cleaning.
businesses across the UK.
manufacturers and distributors across Europe.
of the professional cleaning sector;
The new research found that
The top 10 most common businesses owned by women are:
Technological innovation of the year;
London remains the small business
Cleaning; Hairdressing; Consultancy
to recognise success and reward
Leader of the year; Rising star award;
capital, with the greatest number of
(business and management); Beauty;
excellence in the cleaning and
and Lifetime achievement award.
female-led businesses of the UK’s
Market trading; Teaching/tutoring; IT;
biggest cities. Birmingham and
Cake making and decorating; Caring;
Leicester followed close behind.
and Café ownership.
There are 11 categories designed
hygiene sectors. They are: Best use
The entry form and further
of smart technological solutions by
information can be found at:
service providers; Commitment to
www.echawards.com and entries
and investment in training; Excellence
should be submitted by 20
female business owners and
officer at Simply Business, said: “100
in client and contractor partnerships;
July 2018. The winners will be
tradespeople are: London;
years after women got the vote in
Distributors excellence in added
announced at a gala dinner at the
Birmingham; Leicester; Liverpool;
the UK it is brilliant to acknowledge
value initiatives; Sustainability - best
Hotel Palace Berlin on Thursday 15
Bristol; Edinburgh; Manchester;
and celebrate female entrepreneurs
practice; Workforce - commitment to
Glasgow; Exeter; and Sheffield.
around the country. Their hard
diversity; Initiative raising the profile
Top 10 cities by number of
Simply Business is one of the
Fiona McSwein, chief customer
work, expertise and commitment
largest business insurance providers
contributes significantly to the UK
in the UK, with over 425,000
economy, and it is important that
small businesses across over
they are supported and encouraged
1,000 different trades. Analysing
as they grow their businesses. Our
its customer base, they found
data shows the fantastic variety of
that accountancy was the fastest
career paths female entrepreneurs
ALREADY known for kitchen
growing type of business for female
have chosen - from accountants and
ventilation and duct cleaning,
entrepreneurs, with 16 times the
IT contractors to beauticians and
number of female-run accountancy
market traders. At Simply Business
Interduct is now adding
businesses in 2017 than there
we are so proud to insure the
accessibility to its expanding list
were in 2014. Simply Business also
success of female-run businesses up
of services. The organisation is
looked at the most popular types
and down the country.”
also welcoming a new project
of business owned by women, with
Interduct expands service offering
manager, Milan Crooks, who brings specialist knowledge to
CHSA charity pro-am golf moves to Rockliffe Hall
Interduct’s 30 years’ experience of duct cleaning. New TR19 regulations mean that catering businesses are facing greater pressure from insurers to keep their ventilation
Milan Crooks, project manager, Interduct.
THE Cleaning & Hygiene Suppliers Association’s (CHSA) annual pro-
Hall, they won’t be disappointed.” The CHSA’s successful
and duct systems clear from
all-rounder in the industry,
am charity golf tournament, taking
partnership with the Yorkshire
grease and other harmful
something we believe sets us
place on Thursday 13 September,
Professional Golfers Association
particles. Interduct can now offer
apart. In the first instance, we
is moving to a new venue -
continues, every team playing with
access doors where and when
complete a free survey for our
Rockliffe Hall near Darlington.
a member of the association, and
the customer wants them and, in
customers on the state of their
turn, have the capability to create
ductwork and give them a TR19
challenges of this wonderful
walkways, fit builder’s hatches,
report based on what we find.
course,” said Shaun Chatterton,
and install moving lights to access
We’ll then be able to quote for
CHSA council member and the
opportunities are available - more
the ductwork where necessary.
and carry out all of the required
driving force behind the golf day.
information is available from
Mark Poultney, Interduct’s
“We’re looking forward to the
the evening will again be hosted by comedian, Jed Stone. A range of sponsorship
work, creating a ‘one stop shop’
“Our members and their guests
the secretary of the CHSA, Linda
managing director, said: “This
for TR19 compliance.”
have come to expect the very best
new service makes us an
in terms of facilities and, at Rockliffe
10 MAY 2018
Performance You Can Trust @V\UL]LYOH]L[VSVVRMHY[VÄUKH5\TH[PJWYVK\J[RLLWPUNHSSPUK\Z[YPLZJSLHUYPNO[HJYVZZ VIL>OL[OLYP[ILHOV[LSOVZWP[HSRP[JOLUI\PSKP ISPJ[YHUZWVY[^LWYV]PKL[OLJVTWSL[LJSLHUPUNZV
RP 240 most economical vacuum yet! With + energy rating, the NRP 240 delivers LѝJPLUJ`WLYMVYTHUJL^P[O[OL powerful cleaning results as always. save on time with the unique 12.5m ed cable rewind system, meaning topping to plug and unplug.
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Visit us from 15 –18 May Hall 1, Stand 123
This year’s show will see exciting new additions, including innovations in Janitorial Trolley Systems, Floorcare and Commercial Cordless Cleaning.
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WCEC appoints new Master MAUREEN Marden has been
Miele names sales and marketing director Sam Bailey said: “Miele
installed as the new Master of
MIELE has appointed Sam Bailey
the Worshipful Company of
as its new sales and marketing
products are synonymous with
Environmental Cleaners during
director for the professional
quality and longevity and I’m
the annual ceremony at St Olave’s
division in the GB territory. Bailey
delighted to have the opportunity
Church, Hart Street within the
joins Miele from Dyson where
to re-join the company and
City of London. This is Maureen
he held a number of key roles
continue the great work that Les
Marden’s second time as Master,
overseeing European marketing
is leaving behind. Miele boasts an
and global digital operations in
impressive and well-established
hold the position in 2013. She
served us ably as Clerk for several
its professional division before
partner programme throughout
said: “It is an honour to once again
years. We are clearly in very safe
spending time in a global senior
Great Britain and I look forward
be Master of the Environmental
hands for the coming year.”
commercial role within a high
to getting to know the partners
and working with them to
having been the third woman to
Cleaners. I was not expecting to
The WCEC is one of 110 Livery
No stranger to Miele, Bailey
grow Miele’s presence as the
industries and professions, and it
was previously the organisation’s
industry’s leading commercial
ahead. With the support of my
carries on the ancient traditions of
CRM and online manager, before
laundry, dishwashing and washer
colleagues, I am sure we will make
the Guilds and Livery Companies
leaving to spend six years in
this another successful year for the
which started in the 12th
senior roles at Dyson. Bailey’s
Les Marshall said: “During my
company, working within, and on
century. A traditional company
reappointment to Miele comes
tenure at Miele Professional I have
behalf of, the cleaning industry.”
with a modern focus, the WCEC
as Les Marshall announces his
witnessed a number of industry
serve a second term, but I am
Companies based upon trades,
fully prepared for the challenge
encourages and maintains high
retirement after 17 years as sales
changes and opportunities
said: “There can be few, if any,
standards of practice and integrity
and marketing director with the
that have helped to create the
people with a better knowledge
in the cleaning industry. It also
firm. Marshall was responsible
successful partnership model that
of the Worshipful Company of
promotes and supports charities,
for setting up Miele’s successful
exists today. I’m delighted to be
Environmental Cleaners. As well as
education and training.
handing the baton onto someone
being a Past Master, Maureen has
programme, which joins together a
who knows the business and its
network of approved partners from
objectives so well, and I wish Sam
around the country with Miele, to
every success in his new role.”
provide sales and service support
to commercial customers.
Outgoing Master, Jack Broadley,
New CEO for Jangro JANGRO has appointed Joanne
to work with the UK and Europe
Gilliard as its new CEO. Having
to ensure our industry maintains
been with Jangro for 16 years in
its high standards. Now, more
the role of operations director,
than ever, it is my job to ensure
Joanne Gilliard’s leadership roles
that Jangro remains a leading
have gradually been expanded,
and respected group within the
DIVERSEY has appointed
group corporate development
from establishing a professional
Henrique Andrews to the position
director for Johnson Matthey
and efficient head office, to
of vice president, corporate
Plc, a FSTE 100 company,
chairing the Jangro group
development. In his new role,
where he was responsible for
development committee and,
Andrews will lead Diversey’s
acquisition, disposal and joint
more recently, becoming chair of
mergers and acquisitions
venture activities, as well as M&A
the Jangro board. She also sits on
programme, and brings extensive
strategy and deal origination.
many industry association boards,
experience of M&A transactions,
Prior to that role, he worked at
including the Cleaning & Support
corporate development, and
Services Association (CSSA).
strategic planning and will
Joanne Gilliard said: “I would like to thank all the Jangro board members for believing and
Diversey appoints corporate development leader
spearhead Diversey’s ambitious acquisition plans. Diversey recently acquired
“We are pleased to welcome Henrique Andrews to Diversey,” said Dr. Ilham Kadri, president
trusting in me to carry out the role
Twister, manufacturer of diamond
and CEO of Diversey. “He
of CEO. I feel very lucky to work in
floor pads for floor care, and
brings a wealth of experience
an industry that I am passionate
is currently finalising the due
to help us develop and execute
about, and am very excited by
diligence required to complete
strategic plans to achieve our
this new opportunity. My vision
the intended acquisition of Zenith
growth through acquisitions and
for Jangro is to continue building
in the UK.
on our great customer offer, and 12 MAY 2018
Previously, Andrews served as
Versatile, reliable solutions
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All-in-one carpet extraction cleaner and deodoriser for urine contamination
Water-based microemulsion spotter for ink, nail polish and adhesive
Our in-house laboratory continuously develops and reďŹ nes a range of solutions to help you work more efďŹ ciently and effectively. From cleaners and deodorisers through to spotters and protectors all our solutions are designed to work effortlessly in todayâ€™s demanding commercial cleaning environment.
Fluoroseal CF Water-based â€˜cationicâ€™ durable protection for carpets and upholstery
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Contact your local distributor for demonstrations and special offers.
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INTERCLEAN AMSTERDAM 2018
Interclean Amsterdam 2018 15-18 May 2018, Amsterdam RAI Free sessions enable visitors to explore
FROM 15-18 May 2018, Interclean Amsterdam
workshops, the Healthcare LAB is set to be a
2018 will throw open its doors to welcome
particularly popular addition to the 2018 event,
products, services and concepts in greater
cleaning and hygiene industry professionals.
alongside the Healthcare Forum.
depth. At the Innovation LAB, Vincent Everts will deliver a seminar on the impact of new
Since it began in 1967, Interclean Amsterdam has grown to become the largest international
Seminars and events
technologies on existing markets, entitled:
trade show for businesses looking to find and
A seminar schedule, providing insight on the
‘Trendwatcher: which developments should
evaluate the latest innovations.
latest trends and developments and featuring
we look out for? (15 and 16 May). New business
an outstanding line-up of expert speakers, is
models, robots and apps, the Innovation Award
makers from over 130 countries, Interclean
planned for the event. Rob Den Hertog, director
nominees and other popular topics will be on
Amsterdam includes an exhibition alongside
of professional cleaning and hygiene at RAI
Vincent’s insightful agenda.
a diverse range of expert-led educational
Amsterdam, said: “Once again, our seminars
The Facility Inspiration Event (16 May) is a
seminars and workshops designed to explore
and workshops will offer visitors the chance
day of features dedicated to helping facilities
the innovations that will change the way each
to gain expert insight into their cleaning
managers improve their performance, and the
sector does business.
challenges and discover the innovations that
Robot Arena has live demonstrations of the latest
will drive the future success of their businesses.”
robot cleaners taking on a series of challenges.
Bringing together more than 30,000 decision
Set across 12 halls, Interclean Amsterdam 2018 will feature more than 850 exhibitors
The Interclean Stage (located in the Elicium
Waste is the essential raw material of the
from over 40 countries. Covering a wide variety
Ballroom) is central to the knowledge sharing
Zero Waste LAB. A workshop - Anatomy of
of cleaning and hygiene sectors - including
and networking opportunities available. A range
the waste bin - runs every day, giving visitors
washroom, equipment and machines - the
of free sessions will explore innovation, new
a hands-on opportunity to discover how to
show will also include a large outdoor area with
regulations and standards, and participation in
reduce their waste footprint. The Healthcare
the growing circular economy. The Interclean
Cleaning LAB offers a dedicated platform for
Stage will also host the Healthcare Cleaning
sharing best practice and innovation. A realistic
Satellite Symposium on 17 May.
hospital room mock-up will host live product
What’s new for the 2018 show? Adding to the variety, Interclean Amsterdam
A special ceremony acknowledging
and technique demonstrations daily. According to the organiser, Interclean
2018 will introduce three new segments:
outstanding achievement opens Interclean,
laundry, waste solutions and healthcare. These
with the presentation of the Amsterdam
Amsterdam 2018 is set to be the biggest and
will include new features such as the On-
Innovation Award on 15 May. The overall winner
best edition of the show yet – please visit us on
Premise Laundry (OPL) pavilion, the Zero Waste
of the award – and the winner of each of the
the C&M/Cleaning Show booth, 01.132.
LAB and the Healthcare LAB. With its skills
four categories - will be announced.
14 MAY 2018
WE REQUIRE HIGH STANDARDS, SO WE CLEAN WITH HAKO.
THINK BRIGGS. We’re delighted to announce that Briggs is now the national dealer for Hako in the UK. This appointment revolutionises the customer experience with Briggs’ renowned service offering; • 600 mobile engineers across the UK • 3-hour guaranteed response time to vehicle breakdowns • Fleet management through online portal • In-house financing and contract rental options Choose the market-leading range of Hako industrial cleaning equipment from Briggs and deliver the health and safety compliance and productive, clean working environment that your business demands. See how Briggs can deliver a cleaner solution for your business. Call 03301 23 98 50 or email email@example.com
BRIGGS EQUIPMENT IS NOW THE NATIONAL DEALER FOR HAKO CLEANING EQUIPMENT!
Complete Forklift Range; Access and Plant Equipment; Trusted Service Partners; Leading Management Information; Your Unique Solution; Think Briggs.
Robert Scott, taking cleaning seriously since 1925 We’re a family-run business, built on nearly a hundred years of serious cleaning know-how. Over that time, things have changed but our values have stayed the same. We still make traditional and innovative cleaning supplies, all in the heart of Lancashire When germs aren’t welcome and nothing less than spotless will do, we’re there every day helping Britain and beyond shine that little brighter. Serious cleaning know-how from Robert Scott.
For more information call 01457 819400, email firstname.lastname@example.org or visit robert-scott.co.uk.
The evolution of BICSc membership YOU will have seen our message
Firstly, we are addressing our
businesses who are outside the cleaning industry)
‘#Creating a Career in Cleaning’,
corporate membership and its
along with the grade of franchisers and their
which is being welcomed by the
benefits - this membership
franchisees. You will be pleased to know that we
industry. As BICSc continues to
is currently available for any
have also reduced our joining fees.
evolve, we will stay true to our
organisation trading over 12
Secondly, we are bringing back the grade of
mission and purpose and focus
months to purchase. The
ABICSc and MBICSc for individuals. These will
on membership and training
benefits include the use of
require a level of education to be achieved and
to support those who already
our well recognised and
ongoing CPD points will be a requirement. All
verified corporate member
existing ABICSc and MBICSc grades remain and
have or are looking to pursue a career in cleaning. I have always felt very strongly that our
logo - we know that companies are proud of this status symbol, it shows that the organisation
will be suffixed by ‘pre-2018’ for clarity. Finally, we are making sure that all of our centres
individual members should not be able to simply
supports and believes in the all-important BICSc
that conduct BICSc training and assessments
purchase our membership without any industry
standards. Corporate members also have access
are fully recognised as members of the institute,
qualifications. In 2017 we changed our route to
to other member benefits including but not
making it is easier for clients to identify our
BICSc membership whereby every individual
limited to member rates on insurance policies,
members who deliver training. We have taken the
member going forward was required to hold as a
HR and health and safety advice.
decision to split the changes into three steps to
We have listened to our members and have
allow for a gradual and effective period of change.
taken notice, and will now make our membership
You can expect stage one in April, stage two in July
In 2017 we held a number of surveys
more relevant in the current market. Across
and stage three around October. Full details will,
predominantly asking our members where
all levels of our membership we feel we offer
of course, be published in the next edition of the
they thought we could improve. Looking at
excellent value for money. One of the things
BICSc magazine, The Standard.
those findings, we reviewed our membership
we will introduce will be a more cost-effective
across the board from individual to corporate
three-year membership as well as the annual
institute. For more information about BICSc
and beyond - during 2018 we are acting on our
membership. We will also introduce membership
membership and training please visit
findings, which will happen in three steps.
grades for advocates (this has been created for
minimum a Licence to Practice (LTP), effectively the gateway to a career in cleaning.
2018 is a great time to be a member of the
PROFESSIONAL CLEANING 36v (Twin 18v) Back-Pack Vacuum Cleaner DVC260
18v Robotic Vacuum Cleaner DRC200
18v Vacuum Cleaner DCL180
Visit our website for more information www.makitauk.com
16 MAY 2018
Double contract win for cleaning contractor LONDON specialist in secure commercial
Asia-Pacific. The London office of Bird & Bird
kitchens, and the in-house restaurant. The
cleaning, Julius Rutherfoord & Co has won two
moved into its new workspace in New Fetter
contract also includes daily housekeeping,
three-year contracts to care for contemporary
Lane within the heart of London’s legal district
washroom cleaning and supplies, internal
office spaces. The first is with 40 Bank Street at
in 2016. Built to provide a contemporary
window cleaning and waste and recycling
Canary Wharf and the second with the London
business hub for its clients, lawyers and
office of international law firm, Bird & Bird.
business services staff, it comprises 147,000
Julius Rutherfoord & Co sales and marketing
square feet arranged over 12 floors. With
director, Marcus Heap, said: “Our focus on
awarded by Canary Wharf Management Ltd.
an emphasis on the health and wellness of
ensuring clients are in safe hands and our
The 32-storey office building forms part of
its people, the facility includes open plan
reputation for delivering consistently high
the instantly recognisable London skyline at
workspaces with sit/stand desks and movable
standards has helped us win these two very
Canary Wharf. The building is multi-let to a
partitions, seminar and event spaces, client
prestigious contracts. We invest in innovation
diverse range of companies.
meeting rooms, a restaurant which doubles as
to deliver value for money and our intimate
The contract with 40 Bank Street was
a meeting and working space, and a dedicated
knowledge of London markets and close
landlord managed areas of the buildings,
business lounge for clients and international
proximity to our clients enables flexibility of
including an expansive ground floor lobby.
visitors to relax and work in.
service. Our staff, technology and systems are
Cleaning services will be provided to the
Services provided seven days a week
Julius Rutherfoord & Co will provide a
focused on helping to create workspaces that
include daily out of hours cleaning, daytime
comprehensive cleaning service to protect the
improve health, wellbeing and security for all
housekeeping, periodic cleaning, and lifts and
fabric of the building and its occupants’ health
stakeholders. We look forward to achieving
and wellbeing. This includes daily and periodic
results that make a difference to these
cleaning of all common areas, receptions,
modern, world-class facilities.”
lift lobbies, office areas, meeting rooms, staff
Bird & Bird has over 1200 lawyers in 28 offices across Europe, the Middle East and
Outsource Support secures better management of FM teams OUTSOURCE Support, provider of facilities
can follow-up with the relevant employee
and support services in Ireland, has adopted
to check on their whereabouts and welfare.
SmartTask to better monitor and coordinate
Outsource Support will also be able to use GPS
its cleaning and security teams. The software
coordinates to verify the location of staff using
will be used to provide an advanced
smartphones to ensure they are calling from
workforce management solution, including
the customer site.
proof of attendance and shift planning, for
Electric truck assists street cleansing team
Meanwhile, SmartTask’s roster engine will
160 employees that operate at around 120+
be used to create weekly schedules, taking
customer sites located across Ireland.
advantage of a unique workflow algorithm to identify suitable staff members based on job
STREET cleaning teams in Bristol are improving
and attendance tool that had become
requirements, historical shift patterns
productivity after investing in an all-electric truck.
increasingly costly and complicated to
SmartTask replaces a legacy time
operate and maintain. It was selected
Graham Hughes, managing director of
The Bristol Waste Company purchased an Alke ATX 200E utility truck from ePower Trucks,
based on the flexibility and scalability of
Outsource Support, said: “SmartTask offers
one of the UK’s leading independent suppliers of
the system, which meant Outsource
us a one-stop-shop for all our workforce
electric vehicles. It replaces a 10-year-old petrol-
Support could roll-out the software
management and scheduling needs. It is easy
efficiently without disruption to meet all
to use and highly accurate, so we are using
its employee scheduling and workforce
the data to verify timesheets for payroll as
by the company’s street cleansing team to
management requirements. The cloud-based
well as support our invoicing procedures.
empty bins in pedestrianised areas of the city.
nature of SmartTask will also enable the
We are already freeing up time and saving
Iain Fortune, fleet manager for Bristol Waste
company to access the system from its sites
money by streamlining administrative
Company, said: “We wanted an electric vehicle
requirements, and moving forward we plan
that had a modern look and feel to it, had
The electric truck is predominantly used
to create an online portal to provide valuable
excellent carrying capacity and was efficient to
and off shifts or register hourly check calls using
performance information to our customers.
run. The Alke utility truck was the only vehicle we
a SmartTask-enabled smartphone or making
The team at SmartTask have really listened to
looked at that met all of our criteria. As a battery-
a call to an interactive voice response system
our needs to ensure their software possesses
powered vehicle it is very economical to run and
from a designated number and inputting a
the right levels of functionality
a lot less noisy than the previous petrol-powered
unique PIN and site number. Any missed will
truck we had.”
trigger an email notification so the company
Cleaning and security staff will now book on
MAY 2018 17
Shopping for waste management tips Todayâ€™s shopping centres and retail parks are a haven for consumers keen to shop â€˜til they drop and tempt their taste buds in a myriad of coffee houses and fast food outlets. Spare a thought then for the centre managers who have to manage the waste produced, both front-of-house and behind-the-scenes. Stephen Hill, Head of Sales, at Grundon Waste Management, suggests some useful tips and advice. Waste management at shopping centres can be complex, as each one will have its own individual requirements. Not surprisingly, we usually find that levels of recycling and waste management activity vary considerably at different locations - some are very good at recycling, while others unnecessarily send general waste to landfill. From our experience, we know that there are huge savings to be made in
18 MAY 2018
terms of diverting waste from landfill - something we have achieved for all JLL managed shopping centres where we look after waste collection and treatment. For example, whenever waste cannot be recycled, recovered or reprocessed, we sent it to our Energy from Waste (EfW) facilities, where it is incinerated at high temperatures to create renewable electricity for export to the National Grid.
You have to be flexible, look at the solutions available and then devise a bespoke service which will deliver the right results and add real value to their bottom line. We also create opportunities for retailers to generate income from the sale of recyclable items, such as cardboard and plastic, which can then be offset against general waste charges - effectively giving them a discount for being good at waste management. This can be achieved by installing balers where materials such as cardboard and plastic are baled on site, giving them a retail value for reprocessing, which then goes back to the customer. The key is being able to identify the waste streams in the first place. To do this, we carry out waste audits so we can look at the quantities of specific target waste streams - for example, recyclables such as plastics and cardboard - and ways in which we could increase recycling through improved segregation.
A good waste management provider will also take the time to meet with on-site facilities managers to talk about their own environmental concerns and goals. Strong supplier relationships are essential - we meet regularly with our shopping centre manager customers and if you have the support of both the centre management team and the tenants and employees, then you can achieve really impressive results on an ongoing basis. Once we know the composition of the waste, then we can set about the best way of segregating waste streams which suits that premises. Typically, we will look at colour coding bins and internal containers to make segregation and reporting simple, along with posters and signage, and we often provide a tenant’s waste management handbook. The handbooks are full of tips and advice to help them understand how they could better manage their waste and educate their staff about what they should be doing in terms of segregation between mixed recycling and general waste. One solution which has worked really well for us and our customers is gaining the support of cleaning and security teams on site. We provide training sessions so, when they are emptying waste bins at the end of the day, they can keep a watchful eye on different types of waste and remove items from the ‘wrong’ bins to avoid
Mike Sorhaindo, centre general manager at the Sailmakers Shopping Centre, Ipswich, with Grundon’s Alex Grant, business relations manager - JLL.
contamination. We even replaced black waste sacks with clear ones in order to allow cleaning staff to easily identify if items are in the wrong place, and cleaning staff are also trained to identify and alert centre managers when waste containers are full, or compactors need to be emptied or collected. This helps save time and ensures continuity. This is particularly important, for example, over busy holiday periods or sales, when additional collections may be needed, and shows how a flexible approach by the waste management company is required. Often, good results can be achieved from something as simple as repositioning the bins to make them more easily accessible. This is true for our specialist food waste bins, as we
want to make it as easy and convenient as possible for each centre’s many food outlets to segregate food waste which is then collected and sent for anaerobic digestion (AD), creating bio-fuels and bio-fertiliser. Managing waste front-of-house can be more challenging but, again, public awareness campaigns will help. For example, at Ipswich’s Sailmakers Shopping Centre we helped the centre manager install new clearly-marked bin stations to encourage the public to recycle paper, cardboard, cans, and plastic bottles. To find out more about how we can help you to manage your shopping centre waste, email email@example.com or call 01753 686 777. WWW.GRUNDON.COM
Top tips for shopping centre waste management Q Organise tenant and public waste awareness days. Q Develop a waste management handbook for tenants. Q Use simple ideas such as poster campaigns with recycling messages. Q Incentivise retail staff to come up with their own ideas to improve recycling and segregation. Q Appoint cleaning and security waste champions. Q Replace under-desk bins with corridor bins in office areas. Q Be open to new ideas, such as food waste collection services and the segregation and recycling of coffee granules. Q Make sure you receive relevant data so you can track your recycling success stories and where savings are achieved. Q Promote your successes by entering awards so you can say thank you to everyone.
MAY 2018 19
Getting dirty with the pest control sector Ian Andrew, CMgr FCMI MIC, newly appointed CEO of the British Pest Control Association (BPCA), reports. Pigeons donâ€™t flush after theyâ€™ve done their
AS well as getting out and about with some
business on your business.
professional pest controllers, Iâ€™ve just
Asian Tiger Mosquito, both reported in South England last year. Again, a collaborative
completed BPCAâ€™s one-week
So, whatâ€™s the headline? Well,
approach with associated trades can make all
residential course for the â€˜Level
after two months submerged
the difference to protecting both domestic and commercial environments.
2 Award in Pest Managementâ€™
in pest control, I can say itâ€™s
not a profession that should
What I will say to our cousins in the cleaning
activities have yet brought
be taken lightly. Good trade
world, many of which will have a hand in some
me face-to-face with a rat.
business services are based
pest control activity is this; be PestAware, and
on education, continuous
My course started with
a solid six-weeks of online
intuition, and cohesive, robust
learning and revision, followed by
business practices. So far, Iâ€™ve not seen
an intense week of classroom training in legislative, biological and practical elements
anything in the pest control world that has
of pest control, culminating with a three-hour
challenged my thinking on this. Both in and outside of the pest control
exam. Now I sit here patiently waiting (with all
â€˜Be protected. Professionallyâ€™. Being PestAware means youâ€™re able to recognise pests in your workplace, and understand the threats they represent, as well as advise on simple prevention techniques. The BPCAâ€™s online A to Z of pests directory, and our PestAware blog - which now has a
my fingers and toes crossed) to see if I have
industry, rodent resistance has been hitting
free maintenance toolkit - prove useful in this
passed. Perish the thought of failure!
the headlines. A particular study conducted
regard. Both can be found on our website:
by the University of Reading has shown that
Personally, I donâ€™t think not coming face
Being protected professionally is our member
to face with any rats yet is a bad thing. I am
Norwegian rats indicate a significant degree of
learning that professional pest management
resistance to Bromadiolone. Mice are already
campaign which highlights the criteria member
is much more about prevention than
known to possess a degree of resistance to
companies must meet to join the association
response, which in hindsight should have
Difenacoum. Delivering parallel pest control
- in particular the BS EN16636 audit, minimum
been my initial expectation.
and cleaning services with this intelligence at
qualification and insurance, and ongoing CPD.
hand should ensure a more satisfied customer.
To protect your company, or your client, always
Another observation Iâ€™ve made is the
enlist the support of a BPCA member via:
number of professional pest controllers that
Summer represents the busiest time of year
offer additional services. In particular, thereâ€™s
for the majority of our members with demand
an inextricable link between pest control and
for general (and specialist) insect control
cleaning. I suppose this makes sense. There is
services increased. Members and supporters
The BPCA is a member of the British Cleaning
no such thing as a clean pest. Rats donâ€™t bathe.
are also tasked with keeping a look out for
Council. Any views expressed by Council members
Cockroaches donâ€™t wipe their feet at the door.
invasive species such as the Asian Hornet or
are not necessarily shared by the BCC itself.
The Professional Independent Registered Trade Association for
Membership offers numerous quality benefits
IOSH Accredited Safety Training
Safety Accredited Member (SAM) Procurement Scheme
Secure online shopping at: www.f-w-c.co.uk/shop.htm Federation of Window Cleaners 7HO (PDLOLQIR#IZFFRXNÂ˛:HEZZZIZFFRXN
20 MAY 2018
MAKING A MARGIN - A CONTRACTOR’S BLOG
‘Selling the dream’ is not for contract cleaning
Save on cost - not on clean with Nilﬁsk’s innovative ﬂoorcare range
Nick Gasson, joint managing director of So Clean Cleaning and Support Services, reports. IN the wake of the
an adequate breakdown of costs and resources, he
Carillion collapse, I doubt anyone
or she should be able to
wants to hear more
analyse the responses
opinion on the
and use experience of
problems of public
cleaning contracts, as part of their overall FM
sector tendering. But what about the private sector? How are things shaping up there and what could the
portfolio, to critically assess when a bidder is submitting a realistic or unrealistic bid.
public sector learn from the private?
This expertise is so important.
As a company that tenders mainly
A cleaning contract is not a tin of
in the private sector, I can maybe
baked beans, where there is no room
add a bit of insight. There are two
for manoeuvre in delivering ‘what
crucial differences. The first is obvious
it says on the tin’. On the contrary,
to any contractor who works in this
it is a multi-faceted service made
sector and it’s that relationships are
up of different elements, whose
more important. This can obviously
delivery can greatly affect standards
work both ways, in so far as it’s hard
if the resources tendered are not
to break into a good relationship
adequate. It’s in the assessment
and you can end up tendering to no
of these resources where a skilled
purpose if the client just uses the
FM can make all the difference and
tender process as a price regulation
nowhere is it more noticeable than in
exercise for their existing, preferred
the managed building sector. Here,
contractor. But we can live with that
not only is the FM (often a regional
- we all know how frustrating it is if
FM with a portfolio) the client, but
you’re doing a great job for a client
they are also looking after their own
and then lose it on price at re-tender.
clients - in other words the tenants
The second difference is where
- who are paying the service charge.
I think the private sector could
That seems to make the difference to
genuinely stand as an example
the role the FM plays in selecting the
to the public. It’s that facilities
preferred bidder in the private sector.
managers there seem to have a
Why is this important? It’s simple.
more proportionate influence in
Contractors who bid unsustainable
the decision to award contracts.
prices and ‘sell the dream’ of the
I’ve always maintained that it
same specification delivered for
should be the FM who chooses
substantially less than a competitor,
the preferred contractor, with the
but then cynically rip the heart out
procurement manager then taking
of the contract, are just accelerating
over to negotiate with the preferred
the ‘race to the bottom’ in pricing,
bidder and ensure that probity has
which then puts contractors under
been maintained. It’s only right that
even more pressure to bid low next
this should be the case. The FM is
time after they hear what it takes to
not only the ‘client’, but also the
win a job.
person with the experience. As long
as the tender document demands
The Nilﬁsk ﬂoorcare range has been designed with your everyday cleaning costs in mind. We went straight to the source of some of the most common cleaning expenses and created smart solutions that increase productivity, reduce consumption and noise levels whilst making the machines easier to use. Optimising your time, budget and labour resources - so you can save on costs, not on clean.
No obligation site surveys and demonstration available on request contact us today
www.nilﬁsk.co.uk · Tel. 01768 868995 mail.uk@nilﬁsk.com Search NILFISK UK
MAY 2018 21
FACE TO FACE
Face to Face with Angela Gill, managing director of Bio-Productions Ltd shared conviction that our products are the best out there.
Can you describe the sectors of the UK market that you serve? We serve all major professional sectors that require commercial cleaning. We have a biological range, a Citra Clean range which can be used on everything from cars to industrial flooring, carpet cleaning products, as well as healthcare, housekeeping, kitchen, laundry, and washroom.
You have developed a clearly focused offering for the commercial cleaning and hygiene sectors. Could you give us details of the ranges and what they offer? We have an expansive range of more than 100 products now, from the biological drain cleaners we created back in the ‘80s as the Angela Gill, managing director of Bio-Productions Ltd, with Linda Nardizzi, the company’s national account manager.
first user-friendly, safe to use and enzymebased drain unblocker, to the Lemon Floor Gel
How has the Bio-Productions business changed since the management buy-out, and how has it expanded its market potential?
How do you compete in a crowded UK market - what are your key points of difference from other suppliers, large and small?
I don’t think there was a huge shift in the
Our reputation rests on the premium quality of
day-to-day running of the business when
our products. Customers buy from us time and
Phil, Avonia and I took over in 2014, because
time again because they know our formulations
we’d all been working at Bio-Productions
are top-grade and that our flagship products
for more than a decade. Mainly, it was about
are truly unique. We stand out because people
looking at what we did with fresh eyes and
have confidence in the brand. Our products
seeing how we could improve our operations,
are effective, efficient, economical and as
which included updating our machinery
environmentally sympathetic as possible.
created last year which offers a non-hazardous alternative to those already on the market.
For instance, we created the UK’s first
Previously, we let our products speak for
non-pDCB urinal block. We were conscious
themselves. Clients were satisfied with the
that pDCB is carcinogenic and it genuinely
results but didn’t really understand why
saddens me to think that it’s still used in
which uses natural solvents from orange peel
they worked. Clearly, the science behind our
some blocks on the market when there’s
to create a powerful and versatile pH neutral
products needed to be articulated and we’ve
really no need. We solved the problem by
cleaner degreaser. Used all over the world in
now made a concerted effort to communicate
creating an entirely new formulation which
workshops, on warehouse floors to remove
and educate our customers. The results are
blends the highest-quality raw materials with
forklift marks, and garage forecourts, it’s
paying dividends. Internally, as well, the team
surfactants to produce a 100% soluble block
diluteable 200:1 to gently pre-spot carpets,
has been reinvigorated. There’s a great energy
to clean and freshen urinals.
upholstery and laundry.
and buzz about the place - everyone’s excited
Finally, the team is crucial to our success
One of our flagship products is Citra Clean,
Our expertise lies within washroom cleaning
and enthusiastic to come to work because
- our sense of family means that we all take
and maintenance and we’ve led the field in
there’s a genuine sense of community.
ownership of the company and we have a
biological technology for decades. We offer an
22 MAY 2018
FACE TO FACE
with high-risk sectors like hospitals and the
Does product training form an important part of your offer? If so, what delivery methods do you use?
food industry, where antibacterial cleaning
We’ve actually just rolled out a new product
is essential. If there’s an environmentally
training programme this year after we
sympathetic option available, customers can
appointed Linda Nardizzi as our national
rest assured we’ll know about it. For instance,
account manager in January. In the coming
our Citra Clean is user-friendly, with a pH similar
months, she’ll be meeting with our existing
to water, and our biologicals range exists so
clients to answer questions, demonstrate our
that we can offer a greener option to clients in
products and educate them on our range. We’re
also in the process of creating informational
accreditation. Some of the time, chemicals are necessary to do that - especially when dealing
award-winning complete washroom solution
videos that customers can access in their own
to eradicate bad odours and keep pipes free-
time. Our products are powerful and versatile,
flowing, which helps to avoid the expense of
so we want to make sure people are aware of
regular plumbing call outs. Our Biological Urinal
the full extent of their capabilities.
Blocks and Blu Away Biological Washroom
powerful enzymes, so they’re environmentally
What product development plans can we expect from the company in the near and medium term future?
sympathetic and effective.
We’re constantly reviewing our operations to
Cleaner are formulated from blending harmless strains of naturally-occurring bacteria with
When customers see our brochure, they’re
improve our ‘green’ offering and reduce our
usually surprised by the extent of our offering
environmental impact. We keep abreast of the
- there’s everything from carpet cleaners and
market, and visit as many exhibitions, seminars
How important are commendations like Green Apple and Ecolabel in communicating your green message?
and conferences to keep on learning.
What is your route to market across the various sectors that you serve?
We’re proud to have the Green Apple
do. He’s not only highly respected within the
commendation and to support the initiative
industry but he’s also a pioneer in his own
We don’t just operate in the UK, we’ve been
going forward - I’ll actually be on the judging
right, finding new ways to develop the next
supplying clients all over Europe, Asia, Africa,
committee for this year’s Green Apple awards.
generation of cleaning chemicals.
stain removers to insecticides, air fresheners and laundry powders.
and Australia since the ‘90s.
Mainly, Ecolabel and Green Apple are useful
We have an incredible chemist, Admire Changamire, who is instrumental in what we
We’re working on something very exciting
because they’re universally recognisable.
at the moment for the kitchen sector, so watch
‘people buy from people’ and while our strategy
Everyone can understand that a product is up
obviously includes traditional marketing, PR
to a suitable standard just by looking.
We’re firm believers in the old adage that
and advertising, our key route to market is going out on the road to meet with clients faceto-face. Educating customers is a big part of our operation, and moving forward we aim to have much closer relationships with our buyers.
How ‘green’ are your products and manufacturing processes, and what does being green really mean within the cleaning sector? We formulated and offered ‘green’ alternatives to traditional products before it was fashionable to do so, having created our enzyme-based drain cleaner way back in 1986! We then went on to develop our Bio Dose, Bio Clear Drain and Grease trap maintainers for the commercial catering sector. They’re designed to degrade the fats, oils and grease discharged into pipes, drains and sewers and are compatible with septic tank units and sewage systems. Our main aim, however, is to manufacture products which offer effective cleaning and, where appropriate, meet the criteria for EN WWW.CLEANINGMAG.COM
Admire Changamire, chemist at Bio-Productions. MAY 2018 23
MANCHESTER CLEANING SHOW 2018
Manchester Cleaning Show 2018 Review AS this issue of C&M goes to press, the second
delegation of from the Chinese Wuhan
Cleaning Show is now established as a regular
Manchester Cleaning Show has just come to
Cleaning Industry Association who were
date in the calendar for cleaning, hygiene and
a close. The event took place at Event City,
hosted by the CSSA. Visitors came from two
FM professionals. It’s now full steam ahead
Manchester on 11 and 12 April 2018 and was a
sectors: specific cleaning professionals who
as we look forward to the Cleaning Show in
phenomenal success. The event followed the
made up 64% of the visitors - mainly contract
London in March 2019, where we will see a
same exhibition and free conference format as
cleaners (27%) and distributors (12%); and
large number of major brands in the UK’s
its parent Cleaning Show, held in London every
other professionals totalling 34% including
biggest event which attracts a much larger
two years, and was organised by the British
10% from the education sector, 7% from
Cleaning Council and Quartz Business Media,
hospitals/healthcare and care homes and
publisher of C&M.
9.5% from hospitality/leisure and retail.
A total of 2411 attendees visited over two
Vanessa Van Santen-Smith, event director,
What follows is a round-up – in pictures and quotes – of what happened over the two days of the show. Further details of what went
days - a 4.5 % increase on the inaugural
said: “The feedback we have received from
on at the Manchester Cleaning Show can be
Manchester Cleaning Show in 2016. Visitors
exhibitors and visitors has been remarkable
attended from 19 countries including a
and we‘re thrilled that the Manchester
“This year’s Manchester Cleaning Show was substantially busier than the ﬁrst one we hosted in the North West two years ago. There was a really good turnout, and the quality of both the exhibitors and speakers was excellent. Overall it was a very good event and our decision to introduce a regional show in the north to alternate with London has been proven to be very successful.” Stan Atkins, chairman, British Cleaning Council and CEO, BICSc.
“The Manchester Cleaning Show has once again provided us with an excellent platform to showcase our range of products and services - including Connected Cleaning - a new concept of networked cleaning that provides a comprehensive overview of machine ﬂeet and manual cleaning activities. Over the two days, we have enjoyed welcoming existing customers to our stand as well as meeting new clients and discussing their cleaning challenges.” Simon Keeping, managing director, UK and Ireland, Kärcher (UK) Ltd.
24 MAY 2018
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MANCHESTER CLEANING SHOW 2018
“Big is often not beautiful, and the Manchester Cleaning Show was just the right size to be interesting throughout, friendly and informative. The stands were vibrant and varied, providing an excellent range of products and services for everybody in the cleaning industry. I really enjoyed the show, and will certainly return.”
“The Manchester Cleaning Show has been brilliant. We’ve had a lot of footfall that we didn’t expect, met lots of current customers and potential new customers, engaged with other suppliers - it’s been really exciting.” Charlotte Parr, UK head of sales and marketing, Bunzl Cleaning and Hygiene Supplies.
Doug Cooke, chairman, CSSA.
“The show has been incredibly busy. But it’s not just the volume, it’s the quality of the people we’ve been talking to that has exceeded expectations. As well as smaller companies and one-man bands, we’ve had national groups, the bigger boys as well, people with buying power.”
“The Manchester Cleaning Show was vibrant. The feedback from our members was extremely positive - they had plenty of really productive meetings and were busy from beginning to end of the show. Importantly for our members, we met with contract cleaners and other buyers of cleaning and hygiene products. It was the perfect opportunity to explain the value of our Accreditation Schemes and encourage them to specify scheme membership in their tenders.” David Garcia, vice president, Cleaning and Hygiene Suppliers Association.
Phil Collumbine, sales director, Jangro Group.
“Once again Manchester gave the whole of the cleaning sector a regional platform where new products could be showcased, new ideas could be discussed, and key issues could be debated. The networking opportunities were also fantastic, as not everyone can get down to the London show. Also our industry is now moving so quickly in terms of innovations, technology and fresh challenges, we need the Cleaning Show to be an annual event to keep up with what’s happening.” Paul Thrupp, Federation of Window Cleaners and deputy chair of the BCC.
“Statistics show that the cleaning industry is made up primarily of micro, small and medium sized enterprises. Engaging with these businesses is crucial to getting the health and safety message out there, and presenting a series of health and safety seminars at the Manchester Cleaning Show provided HSE with a perfect opportunity to do just that.” Tracy Hamilton, operational policy advisor, HSE. 26 MAY 2018
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MANCHESTER CLEANING SHOW 2018
“The Manchester show was really good. We went to the London one, enjoyed that, but it was close to the city centre so we knew there’d be people there. We went to the Manchester show not knowing what to expect but it was really busy and the show looked really good. We spoke to a lot of people about what we do, I was happy with the way it has gone.”
“The first Manchester Cleaning Show was amazing, really busy, and we thought this year’s might have been a little bit down on that, but it’s not - it’s completely exceeded what we expected. The calibre of the customers has been really high.” Daniel Cross, marketing manager, Vaclensa.
“For us, the show has been brilliant. We could have closed the doors on Wednesday night and we’d have been happy with it. Thursday morning was incredible. We had some big customers, some new customers, some old customers wanting to progress, dealers as well.” Rue Paul, national sales manager, Viper.
28 MAY 2018
Chris Herrett, British Institute of Facilities Management.
“The show was very, very good. There was a buzz, people were very positive, very intuitive and they showed a genuine interest in what is going on in the cleaning industry.”
“The show has gone really, really well. We have been busier than expected. Considering it’s a smaller show than London we had a lot of footfall…It was an amazing success.”
Ashley Cooper, international key account manager, Kennedy Hygiene Products.
Kayley Sugars, marketing manager, Spinaclean.
“The seminar went well, very good attendance and some interesting questions afterwards as well. This is the fourth year I have presented at the Cleaning Show and it is always a really interesting audience. It’s a good mix, and we always end up with people who actually have influence over the things we are trying to talk about.” Rob Shaw, HSE, who presented in the seminar theatre on preventing slips, trips and falls.
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FACE TO FACE
Face to Face with Colin McCartney, sector specialist at EBT Industrial Could you give us a bit of background to EBT Industrial?
its chemists work alongside their engineers
ECOBAT Battery Technologies (EBT) is a pan-
it doesn’t actually manufacture batteries.
European battery distribution business formed
This means we are ‘free’ to supply what we
from the consolidation of three separate
believe are the best products from a choice
but related companies, owned by ECOBAT
of manufacturers, in order to provide the
Technologies - the world’s largest lead smelter
best solution for the needs of our customers.
and supplier. Within the wider ECOBAT group
Therefore, we offer whatever technology is
- certainly in terms of batteries - the entire
required to best fit the requirement: there is
lead life cycle is incorporated because its
not a single, one-glove-fits-all Utopia.
to formulate specific alloys for their products,
There is no question that the ‘in vogue’
various members include the smelting mills
battery technology is lithium and that, in some
that supply lead alloys to the world’s battery manufacturers, the battery distributors that
applications, it offers an excellent solution. However, it has some significant drawbacks
supply the batteries those manufacturers produce, and the waste collection and
installation and service programmes, which
when taken from an initial/replacement
dismantlers that collect and separate the scrap
offer complete peace-of-mind.
purchase cost perspective and is far from an environmentally friendly option in terms of both
lead from the rest of the batteries and return it
Can you describe the sectors of the UK market that EBT Industrial serves?
its original manufacture and end-of-life disposal.
EBT Industrial that represents the ECOBAT
Batteries are such a widely used product that
lead crystal developments in lead-based
group from its four primary industrial
there are few areas where we do not have a
technology look like they provide a more
locations in Braintree, Bristol, Washington,
presence, but reflecting the size of the market,
suitable solution across the board for many
and East Kilbride.
materials handling is the largest single sector.
cleaning industry applications and they come
That said, the cleaning sector is very important
without the previously mentioned cost and
How does EBT Industrial compete in a crowded UK market?
to us, and is the second largest and growing
environmental issues that overshadow lithium.
Primarily, it’s about providing customer
include US Battery and Sonnenschein, widely
service across a range of disciplines. We
regarded as the premium batteries in the field.
back to the lead mills for re-smelting. When it comes to industrial batteries, it is
Interestingly, the latest pure lead and
significantly year-on-year. Our core brands
believe there are four key elements that
Does EBT Industrial plan to add new products to its range? Relating directly to these new lead technologies, we are about to launch the
basis for us to add the remaining three. Next,
What battery technology does EBT Industrial offer and what makes most sense for the varying needs of the cleaning sector?
there is knowledge - a combination of battery
Although the ECOBAT group has very close
including lithium, because it is high performing
expertise and on the ground experience -
ties with the global battery manufacturers and
and resilient, able to be discharged deeper,
allow us to excel in the solutions we offer for our customers. The first is the products we supply, which are first-class and provide the
ECOBAT Lead Crystal range, which will be a first for the UK cleaning market. It provides a genuine alternative to the existing technology,
that allows us to understand our customers’
cycled more often and recover to full rated
individual requirements and find the most
capacity over and over again, therefore
appropriate solution. Third is our 13-strong
delivering a prolonged service life, which is a
national branch network, including the four
specialist industrial centres and a team of
Referring back to our key elements, any
dedicated service engineers that can put the
product introduction we make is subject to
formula into practice literally anywhere in
a stringent testing and verification process,
the country. Finally, there is the care that is
which incorporates the following protocols:
evident in everything we do, from the testing
after being satisfied with our in-house testing,
and verification applied to every product we
which includes battery charge profiles,
offer, to on-site assessments to ensure the
battery discharging and capacity discharge
customer’s full requirement is understood, and
testing, we undertake field trials in arduous
the inbuilt traceability and transparency of our
Continued on Page 33.
30 MAY 2018
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FACE TO FACE
replacement, the charger and the charge regime that the battery undergoes is vital to ensure its longest possible lifespan. Using the most suitable charger delivers ongoing efficiencies and will use less energy, while returning the best battery management, so both elements contribute to the environmental credentials of choosing the correct solution. Taking the lead-acid battery in isolation, surprisingly it is one of the most recyclable of all consumables, with a rate of more than 99%! The lead in a waste battery - which we can collect on our customers’ behalf - can be re-smelted for the production of lead products, including lead ingots for the manufacture of batteries, the case is reprocessed in polypropylene and the sulphuric acid from the electrolyte is converted into gypsum for the construction industry.
Continued from Page30.
what we do emphasise is the need for our
conditions to put the product through
customers to apply the prescribed charge
its paces, while monitoring its specific
regime that optimises the machine’s
use and how the batteries are charged
reliability. However, given the opportunity, we
and discharged. This process can take six
would be very happy to engage in end-user
months or more, so represents a significant
training alongside our customers.
investment, but once complete, affords us the
How does EBT Industrial service its customers, particularly in rectifying faults? Does it have its own service engineers or is that service outsourced?
confidence that the addition is worthy to be part of our product offering.
How ‘green’ are EBT Industrial’s batteries, particularly in terms of lifetime and - most importantly recycling?
Customer service is our foundation principle and we believe the only way that can be
needs, certain key requirements must be
Given that battery faults are rarely down to product error, does user training form a part of the EBT Industrial offer?
encapsulated and optimising the life of the
It is extremely difficult to effectively reach
personal and business level, not just in terms
battery is central. Alongside making sure
the individual operatives that actually use
of rectifying faults, but in terms of advice,
that a high-quality battery is selected for the
the equipment on a day-to-day basis, but
direction and support.
When scoping the solution for our customers’
effectively applied is through our own team of specialists and service engineers. They allow us to build relationships on both a
How will the company continue to develop its offering in the near to medium term? As a service provider, we have to be ready to adapt to all eventualities, so we naturally keep an eye on the trends in the market and the developments that the equipment manufacturers incorporate, in order to be able to respond to the ongoing requirements of our customers. However, as power storage experts, we also have specialist knowledge which allows us to plan for the future and proactively apply our development strategy, which is geared to provide for the needs of our customers. WWW.ECOBAT.TECH WWW.CLEANINGMAG.COM
MAY 2018 33
H al l0 1
•S ta n
Clear Drains Clear Conscience
How ‘smart’ does a washroom need to be? The smart revolution is taking off fast - even in the washroom. But how necessary are smart solutions in the relatively simple environment of the public toilet, asks Stuart Hands from Tork manufacturer Essity? TECHNOLOGY has transformed
the washroom. Elsewhere there
our world. It has changed the way
are ‘magic mirrors’ in ladies’ toilets
we work, shop, communicate, and
which enable female washroom
navigate our way around. And it
visitors to virtually try on make-up.
has even found its way into the
And there are some toilets that
washroom. According to various
respond to voice commands.
studies at least 75% of us now take
refinements really necessary? Or are
with us. Meanwhile, the washroom
they simply gimmicks developed
environment itself is becoming
simply because it has been
technologically possible to do so?
Everywhere we go we see
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To answer this we must first
sensor-operated taps, automatic
look at our basic requirements
flush systems and lights that
when visiting a public washroom.
turn off when the room is empty.
It should be clean, hygienic and
And if we look further afield we
accessible to everyone. All facilities
will discover many more weird
should be quick and easy to use to
and wonderful systems that are
avoid the visitor having to queue.
‘smartening up’ the toilet as we
And there should be a continuous
know it. In China, for example, a
supply of toilet paper, soap and
block of impressive washrooms
hand towels at all times.
recently appeared in an upmarket
It can certainly be argued that the
Beijing facility. The new toilets at
toilet technology examples listed
Fifth Space feature flat-screen TVs,
above are not strictly necessary
vending machines, ATMs, wifi, and
- and some may even be counter-
electric scooter charging stations.
productive. Take the video screens
Meanwhile, Japanese toilet
for example. These are highly likely
manufacturers have long been
to cause men to linger longer than
associated with smart lavatories
they would normally do which
that incorporate a bidet function,
might actually exacerbate the
heated seat and integral ambient
problem of queueing.
lighting. These toilets are often
On the plus side, however, the
operated via a remote control and
screens - which are manufactured
have seats that rise automatically
by Captive Media and usually
when a man enters the room and
situated in trendy bars - provide a
that lower when a female presence
talking point that will potentially
draw in more customers. And they
In many parts of the world there
34 MAY 2018
But are such high-tech
our smartphones into the toilet
have the capacity to show adverts
are now ‘video games’ that allow
between games which could be
people to play virtual football, drive
used to promote the bar’s menu,
a car or operate a tank while using
offers and events. WWW.CLEANINGMAG.COM
of Alibaba and early versions have
EasyCube - offers a number of core
been installed at the West Lake
benefits for users, cleaners and
Intime Shopping Mall in Hangzhou
FMs. Tork EasyCube ‘connects’ the
City in China. Claimed to be the
washroom and uploads data on
world’s first ‘smart ladies’ room’, the
washroom traffic and dispenser
facility uses augmented reality-
refill levels to the Internet. This
powered digital screens that allow
enables cleaning staff to monitor
shoppers to virtually try on lipsticks,
visitor traffic and dispenser refill
blushers, eyeliners, and eyeshadow.
requirements remotely via their
While on the face of it a gimmick, this technology could
tablet or smartphone. Besides saving cleaners valuable
drive up profits because the beauty
time that would otherwise have
products are sold via vending
been spent manually checking
machines in the washrooms. And
washrooms, the system ensures
the trying-on process takes place
that any run-outs and clean-up
while the women are queueing up
tasks are dealt with quickly and
to use the facilities, so the mirrors
efficiently. This helps to improve
could actually make the wait
hygiene while enhancing user
more bearable and improve the
satisfaction and preventing the
queues often associated with
out-of-commission cubicles. The
toilets have been developed by
system is currently being used in
Japanese high-tech manufacturer
airports, amusement parks, offices,
Kohler. These were launched at
and shopping centres throughout
this year’s Las Vegas Consumer
Europe. After its recent installation
Electronics Show in January.
at Unilever’s office headquarters
The toilet comes with its own
in Hamburg the company has
smartphone app which allows
managed to cut its number of
the user to ask Alexa, Google
cleaning rounds from 90 to 68 per
Assistant or Siri to heat the seat
day. The system has also made
or raise or lower it for them. Like
the company’s cleaners’ lives less
the previous two examples, these
stressful since they now have
toilets provide a talking point that
the assurance that soap, towels
could potentially boost business in
and toilet paper supplies will be
a hotel or restaurant.
available 100% of the time.
While these innovations all
This is just one example
provide a fun addition to the
of technology being used in
washroom experience, there
washrooms to good effect. Another
are other smart solutions on
can be seen at Tokyo’s Narita
the market that provide much
Airport where the washrooms
more tangible benefits for the
GO GREEN d
smart system, for example - Tork
•S ta n
user and the operator. Our own
H al l0 1
The ‘magic mirrors’ provided in female toilets were the brainchild
Continued on page 36.
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MAY 2018 35
So it may be argued that while smart
Continued from page 35.
us has had an important effect on the smart
are being upgraded in time for the 2020 Olympic
toilet revolution. Washrooms that offer sub-
solutions are not always strictly necessary in
Games. The facilities now feature voice-
standard facilities are regularly being named
the washroom, technology is helping to drive
guidance systems as an aid to the visually-
and shamed on blogs, websites and on social
up standards, generate publicity, improve the
impaired plus a light alert that acts as a signal
media while apps that invite people to rate
user experience, boost profits and - in the case
to the deaf in cases of emergency. And again in
public toilets are becoming increasingly widely
of Tork EasyCube - ensure that the washrooms
Japan, there are toilets in some facilities that
used. And those venues where the washrooms
are both better equipped and more efficiently
analyse the user’s urine and provide screening
have become a talking point - whether due to
managed. And as an increasing number of
services that could be an invaluable early
video games, magic mirrors or voice-activated
people see the benefits that smart solutions
warning of health issues.
capabilities - are attracting attention on social
can provide, such systems will soon become an
media and generating free publicity for the
integral part of the washroom experience.
The fact that around three-quarters of us now take our smartphones into the toilet with
Joined-up thinking Rick Stoor, MD of Templa Computer Systems, explains how the opportunity now exists to capitalise on the newly-built interface between contractor and supplier software systems. SINCE 2017, full integration between the Enterprise
Why has this been a problem until now?
system, combined with an effective process for
Resource Planning (ERP) systems of cleaning
In the world of contract cleaning, the status quo
processing back orders.
contractors and janitorial suppliers has been
has always been that the contractor delivers
fully available and, where already in use, is saving
cleaning materials (stores) and washroom
use more than one supplier and it doesn’t
both partners in the arrangement thousands of
consumables to client sites using the middleman
take much imagination to see that things
pounds a year through reduced administration,
of the janitorial supplier. Each contractor has
can get complicated. Nowhere is this more
not to mention more effective budgeting and
hundreds of sites and each delivery is quite
obvious than in the key tasks of ordering
cost control. This major step forward has been
small - a couple of months’ supply. Contractors
made possible by the introduction of e-trading,
also want to ensure that site budgets are not
or EDI (Electronic Data Interface), a technology
overspent, that only the permitted products
How is the process currently managed?
long missing from the industry that describes the
are ordered and that products rechargeable to
The top half of Diagram 1 shows how the
automatic exchange of data between a contractor’s
clients are correctly invoiced - often with prices
majority of cleaning contractors and their
and a janitorial supplier’s purchase order and sales
that vary between clients.
janitorial suppliers interact to manage the
invoicing systems - a process that removes the
On the supplier side, the janitorial company
Add to the mix that one contractor may
process. Areas of potential inefficiency
need for extensive manual intervention in the key
must deal with the high volume of small
stages of order raising, order capture, contractor
deliveries to sites dotted all over the place
1. An absence of proper budgetary control for
invoicing, and client recharging.
and therefore needs an efficient routing
contractors at site level. 2. Considerable duplication of effort in placing orders - for example, a contractor’s admin staff will often place an order on a supplier’s website, key the detail into a budgeting spreadsheet, then again into the purchase ledger to raise an official supplier order and one final time to generate a client invoice - the same transaction recorded in four separate systems and all requiring manual reconciliation. 3. Time spent ‘unpicking’ supplier invoices. A single invoice might show up to 50 deliveries to different sites, all of which need to be validated in the contractor’s purchase ledger against a purchase order and a budget control sheet. Inefficiencies exist on the supplier side too. The creation and emailing of sales orders from the website and the production of a constant
36 MAY 2018
Continued on page 43. WWW.CLEANINGMAG.COM
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Streamlining the shine on hard ﬂoors Cleaning and maintenance of hard flooring can require some hard choices and decisions. Gordon McVean of Truvox International outlines the most important factors and trade-offs when specifying machines for polishing and burnishing within a floorcare regime. TALKING to contract cleaners and facilities
and easy to handle so that performance can be
managers, their most widely shared concern is
sustained, comfortably and safely by the user.
the need to streamline their cleaning operations.
Among the other important features to
Contractors are forever looking over their
look out for, a floating pad drive that adjusts
shoulders for fear of competitors that can do
for uneven floors and a tough vacuum skirt to
the job more cost-effectively. Managers want to
contain and suction up all dust. A centre wheel
demonstrate value for their cleaning budgets
will also aid manoeuvrability and allow up-to-
trade-off for these benefits is lower motor power
to their bosses, often by maintaining standards
the-edge burnishing. It should go without saying
and pad pressure, with a heavier weight.
while showing savings.
that build quality will be decisive in ensuring
Boosting efficiency and speeding up the daily
reliable performance in the longer term.
With hard floors, the right sealant and protective finishes are crucial to limit the
routine is as important in budget management
The scale of the task determines the size of
penetration of moisture and contaminants and
- controlling the cost of labour, which accounts
machine. Cleaning widths of 43cm or 50cm cover
prolong the floor’s life. Refinishing also makes
for the lion’s share of spending - as specifying the
cleaning easier, so factor floor maintenance into
equipment with the most economical purchase and running costs.
High-speed rotaries may be specialised tools but they can polish a wide variety of floor types,
your machine selection. When considering low-speed rotary machines,
with the right brushes or pads - such as: stone,
remember that the rpm may be a fraction of their
required when it comes to cleaning and
granite, marble, terrazzo, vinyl, and PVC, as
faster sheen-stealing burnishers, but their utility
maintaining hard floors. Choosing the right
well as concrete, terracotta, quarry tiles, safety
is high. If hard floors must endure heavy soiling
machine involves making important distinctions
floors, and raised rubber. These rotaries come
and impacted dirt, then scrubbing will be vital,
between buffing and burnishing, between
into their own in applications ranging from food
and burnishing with a high-speed rotary won’t
maintenance tasks and finishing, and between
processing plants and supermarkets to hospitals,
multi-use and specialisation.
airport concourses and sports centres.
There are other hard-headed decisions
Where there are large floor areas to maintain,
All rotaries in the Orbis range are designed and
A lower-speed rotary - typically with speeds of 200-400rpm - can spray and scrub, clean
the choice is often less difficult. The budget may
manufactured in the UK. The 43cm-wide version
aggressively and maintain or even renovate
allow ‘horses for courses’ - a mix of different
of the Orbis UHS (ultra-high speed) 1500 can
hard floors. It can also polish or buff, even if
types of rotary and other machines dedicated
burnish an area of up to 860m in an hour - that’s
it’s not to the same sparkling finish of speedier
to particular tasks and/or parts of the building.
more than three tennis courts. Its bigger sister,
machines. Exploiting this versatility can help
In smaller facilities, a compromise has to be
at 50cm, will almost complete the fourth court in
streamline a hard floor maintenance regime,
struck. However, in either case, the specific
that time - covering 1000m2.
while also boosting return on your investment
requirements of the building and the different
Especially where floors need to be polished
in the machine itself. Again, features such as manoeuvrability and
capabilities of burnishing and polishing
during opening hours it’s a great advantage to
machines need to be carefully weighed.
go over to battery power. The smaller Orbis UHS,
the profile and compactness of the unit need
for example, comes in a cordless version that
to be taken into account in procurement. The
So what are the essential features to look for in a rotary?
can burnish floors for up to two hours on a single
layout or size of rooms may dictate the choice of
charge of its maintenance-free gel batteries.
a smaller, lighter machine.
When the priority is to create a sparkling, high
The operating speed remains the same at
sheen finish, quickly and effortlessly over large
1500rpm. But there are other factors to weigh in
- even tackling tasks such as carpet shampooing
areas, then high speed is of the essence. A high-
the decision. There’s a valuable safety gain from
and bonnet mopping, where a slightly lower
speed rotary typically operates at speeds of more
eliminating the risk of tripping pedestrians or
operating speed becomes an advantage. A
than 800rpm to around 1500rpm. Equipped with
snagging a cable around fixtures and obstacles.
machine suited to cleaning and scrubbing hard
a powerful motor, such a machine can turn in
And building users will also appreciate the quieter
floors (using an optional solution tank and spray
high-productivity burnishing performance daily.
operation. With a sound level of just 56.6 decibels,
attachment) can be reconfigured by adding
As this is likely to involve operators putting in
the machine is particularly popular in healthcare,
weights and fitting heavy-duty brushes for
long shifts, the machine should be well balanced
retail and education settings. The inevitable
38 MAY 2018
Some rotaries are more adaptable than others
Continued on page 44. WWW.CLEANINGMAG.COM
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10,000,000 Henrys… and counting OVER the last 40 years more than 10 million Henrys have been manufactured by Numatic International, and most of them are still in use today. Independently rated as ‘the UK’s most reliable vacuum brand’, all Numatic products are built to last and Henry is no exception. He may have changed slightly over the years, with new technology and features, but his professional design has stood the test of time. The company can still service the very first Henry today.
Five things you didn’t know about Henry 1. He’s the only volume vacuum cleaner still manufactured in the UK. 2. Over 10 million Henrys have been made and most are still in use. 3. He’s been independently rated as the UK’s most reliable vacuum brand. 4. His face first appeared in the late 70s. 5. These days he comes cordless too, for professional and home use.
to Numatic, Henry is the best-selling cylinder
is the perfect all-rounder, cleaning carpets, hard floors, cars, stairs, DIY etc. Andrew Ernill, head of marketing at Numatic International, said: “People love Henry because he cleans up everything and never breaks down. He just goes on and on. Henry has seen some
Since Henry first rolled off the production line in 1980 he has grown in popularity. According
powerful and efficient cleaning technology, he
Downing Street and the Houses of Parliament. Behind his familiar smile, Henry is packed full
changes over the years as we have improved his hose, his wheels and his motor, but the core
vacuum cleaner in the UK, and is exported to
of innovative features including versatile and
of Henry - great cleaning performance and his
more than 86 countries worldwide. Originally
professional tools, high-efficiency filtration, long-
famous smile - has remained unchanged.”
designed to clean offices and hotels, Henry is
life motor, and unique self-seal tab for emptying
now seen everywhere from building sites to 10
with no dust and no mess. With his A-rated,
Long live Henry! WWW.NUMATIC.CO.UK
The evolution of the professional vacuum cleaner SEBO’S Evolution range of vacuum cleaners
includes a convenient wand and
placed ergonomic carry handles and quick
focuses on the essentials. The machines are
integrated suction hose for hard-
access to all extra tools, the Evolution range
robust, easy-to-use, economical, simple to
to-reach-areas. The hose can also
is ideal for anyone to use in all commercial
maintain, effective, and reliable.
be used on typical above-the-
floor items such as furniture
SEBO has evolved the professional design to ensure efficient and effective services can
that collects dust and dirt
be delivered through its professional vacuum
using the built-in tools. The
cleaners. The Evolution range comprises the
brush can be adjusted by
Evolution 300, Evolution 350 and Evolution
using the foot or telescopic
450 which offer working brush widths of
tube to four different
30cm, 35cm and 45cm respectively.
heights depending on the
Fulfilling the requirements of the
floor surface. If the brush
European Ecodesign Directive for vacuum
of the SEBO Evolution is
cleaners, the Evolution range offers
obstructed, the machine
innovative features within remodelled upright
turns off automatically
vacuum cleaners. With a light handle weight
and a red indicator gives
for smooth manoeuvrability, this machine
notification of a problem
also cleans flat to the floor and offers a
- an excellent feature to
powerful 890W suction that ensures excellent
cleaning results. The design of the Evolution range also 40 MAY 2018
SEBO launches YouTube channel SEBO has launched its own YouTube channel. Having recently introduced the latest ePower ranges, including the brand new X7, SEBO’s YouTube channel provides ‘how to’ guides for the new models. The guides focus on vacuum cleaner maintenance tips such as changing the filters, bags and brush rollers on different models.
With a sturdy foot pedal, thoughtfully WWW.CLEANINGMAG.COM
Vacuum cleaners make space for innovation Technical advances are making what may seem like a routine task for everyday equipment much easier and more efficient, says Gordon McVean, international sales and marketing director at Truvox International. OF all the floor cleaning tasks, vacuuming
with standard consumables. A cable wrap at
seems the most unexciting. In any well-used
the top of the machine with a hinged cover
and well-run building with carpets, the daily
prevents tangling and keeps the cable out of
vacuum cleaning happens like clockwork.
harm’s way. Another design nicety is that replacing a
And commercial vacs tend not to look much
worn or damaged cord could not be more
different from their domestic cousins.
straightforward. There is no need for a service
One exception is the wide area vac, best deployed where there are large expanses of
engineer or call-out charge. The tool-less
carpet: we have clients who have saved many
process just requires a coin to release the
hours of labour, and thousands of pounds on
retaining screws, before pulling out and then
the annual cleaning budget, by switching from a
replacing the cord. Any advanced vacuum cleaner should also
fleet of tub vacs.
safeguard indoor air quality to help control
Another is the backpack vacuum that allows cleaners to clean stairs and in theatre stalls,
allergies. This is crucial where hygiene is a
trains and other confined areas productively
priority, but we also believe it’s important
without excessive effort. An ergonomic back
everywhere. We have committed to the HEPA 13
support and harness means carrying the
standard of filtration. It means these vacuums trap particles of 0.3 microns and larger, or some
lightweight unit is comfortable and unobtrusive. hassle of a trailing cable, daytime vacuuming
99.97% of airborne matter. As on our battery
generation of vacuum cleaners apart from
around customers and employees, or in
upright, the bag also has an automatic closing
their old and familiar predecessors. The most
healthcare settings, is seamless and safer.
feature to prevent dust particles from escaping
Technical advances are also setting the latest
notable example is the transformation of the
Thanks to a lithium ion battery, there is
while it’s being replaced. So while vacuuming may seem mundane to
traditional upright vac to battery technology.
more than 50 minutes of runtime and it fully re-
We were proud to launch this industry first and
charges in 2.5 hours. This 43.8V battery supplies
onlookers, not all vacuums are the same, as
win an innovation award for the Valet Battery
some 312W of vacuum motor power so there is
advanced design and innovative technology
Upright (VBU). But the feedback from clients
no compromise in performance.
make the workaday routine smoother and
and cleaning teams revelling in their new-found freedom is even more gratifying. Without the
High productivity - covering 265 square metres per hour - can be sustained with
more efficient. WWW.TRUVOX.COM
ease, and a self-adjusting nozzle allows the vacuum to float over hard and soft flooring. Our designers achieved these and other gains without a weight penalty: the cordless upright weighs just 5kg. Technical refinements are also adding value to the ever-popular tub vac. Greater energy efficiency cuts clients’ utility bills as well as making cleaning more environmentally responsible. The new-generation Valet Tub Vac is the VTVe, which has an A energy rating. Light and highly manoeuvrable, this compact tub vacuum has a small footprint and weighs just 6kg. So transporting the machine between cleaning jobs or parts of a building is easy. It comes with 32mm-diameter toolset compatible 42 MAY 2018
2. Agreed prices for each supplier’s products are
Continued from page 36. stream of invoices detailing the individual
also pre-loaded, meaning there is no need to
deliveries are two admin-heavy tasks that
cross reference any internal documents when
janitorial suppliers would prefer to live without.
On balance, however, the admin burden is more
3. The ordering of products themselves thus
heavily weighed against the contractor, which is
becomes a simple process of entering the
odd, considering it is the contractor who is the
required quantities, with anything over
client in this situation.
budget sent automatically for authorisation by the software’s inbuilt workflow.
What’s the new solution?
4. A system generated purchase order is then
Whilst a few brave contractors have set up their
auto-transferred to the supplier via EDI,
own warehouses in order to receive bulk supplier
where it automatically creates a sales order
deliveries and issue stock to their own managers
and allocates stock in the supplier’s own ERP
for delivery to site, this is beyond the appetite of
system. From there, a pick list is generated
most contractors who see their core activity as
and a delivery scheduled and sent to the
looking after the cleaning itself. As a much more effective alternative, the lower half of Diagram 1
driver’s PDA. 5. Delivery confirmation triggers the creation
shows how reality now looks for a growing band
of a supplier invoice, which auto-transfers to
of contractors who were already using an ERP
the contractor’s purchase invoice system for
system to manage their own businesses but are now interfacing with their janitorial supplier’s own ERP system to streamline the relationship. Put simply, there are six software-driven
automatic matching with the purchase order. 6. The final step is the automatic creation of a
client invoice for any items recorded on the delivered order as rechargeable.
can soon begin to understand why clients with
activities at work which take the pain out of the
their own ERP software are choosing to partner
Does it work?
with janitorial suppliers who are also ERP and
1. Budgets by site are all pre-loaded to the
The answer is set out in the Table 1, comparing
the benefits of the old and new systems. You
contractor’s own ERP system.
DON’T MISS THE UK’S LARGEST CLEANING & HYGIENE EVENT Reserve your stand now for the best rates and best location at THE CLEANING SHOW 2019. The popular exhibition is the largest cleaning event in the UK and attracts many exhibitors and visitors from overseas. With over 10,000
professionals regularly registering to attend this biennial industry gathering, this is an opportunity to launch new products, meet a wide range Organised by
In partnership with British Cleaning Council
of buyers face-to-face, build your prospect databases and generate media exposure.
The Voice of the Cleaning Industry
CALL US ON: 01737 855086
MAY 2018 43
Continued from page 38.
unit and steps up in size from 38cm to
capabilities in a highly economical, no-
aggressive cleaning and wet scrubbing of
43cm and 50cm. Low vibration levels
frills package. These single-disc machines
vinyl, ceramic tiles and concrete. Dual-
and ergonomic design are important to
come pre-assembled with handle and
speed machines also allow a small cleaning
ensure comfortable use on longer cleaning
base, ready to run out of the box. With
team with a single unit to tackle more
shifts; as is a high pad/brush pressure for
speeds of 200rpm, 400rpm and a dual-
intensive maintenance as well as daily light
speed option, they are ergonomically
For the reasons explained at the outset,
cleaning duties. These are just some of the features of
contractors in particular understand the
designed with low vibration and noise, but above all, productive, robust and reliable. The hard reality is that costs and
the lower-speed rotaries available, and
value of streamlined product design as
the choice is wide. Our own Orbis line-
well. The Orbis eco range aims to meet this
cleaning both need to be streamlined.
up starts with a compact 28cm-diameter
need by combining the essential cleaning
SEBO is now a patron of the Carpet Foundation, a leading trade body when it comes to consumer advice on all things carpet. The Foundation comprises 450 retail members which all adhere to a code of practice which is approved by Trading Standards. These members offer impartial advice based upon the customers’ requirements and are rightly seen as experts in specifying carpets, installation and aftercare products. Kevin Hockney, sales manager at SEBO, said: “This is not a privilege afforded to anyone; we would not have been awarded the patronage if we did not meet their high
SEBO approved by the Carpet Foundation
standards when it comes to product, good maintenance advice and customer service. It means SEBO has been recognised as the best vacuum cleaner manufacturer for the carpet industry. We have developed a range of cleaners for every carpet type and can offer the retailer a product that will help keep a new carpet looking its best with regular cleaning for years to come.” WWW.SEBO.CO.UK WITH a customer base that ranges from blue chip companies including B&M Stores and Office Outlet, through to leading contract cleaners, A3 Machines is an ideal choice for the cleaning and maintenance sector. The company specialises in industrial, commercial and municipal floor cleaning machines and equipment. It sells and hires reconditioned floor cleaning machines including vacuum cleaners, floor scrubbers and floor polishers, scrubber driers and carpet cleaners.
Powering a new generation of floor cleaning equipment
The company works with independent UK battery specialist, DBS Leoch, to source the latest battery technology for its machines. It uses AGM (absorbent glass mat) technology from DBS, predominantly the AGM 100 and AGM 150 models. These are deep cycle batteries with a particular focus on powering cleaning and maintenance equipment such as A3 Machines’ range of battery operated scrubber dryers. The AGM batteries offer up to 600 cycles, are sealed and maintenance-free, non-spillable with no need to fill, and deliver four times the cycles of traditional flooded batteries. Chris North, sales director at DBS Leoch, said: “The A3 Machines’ range of products are known for their effectiveness and reliability. We’re delighted that our AGM batteries are able to bring the power to their machines for cleaning and
maintenance customers, particularly in the retail area.” WWW.DBSLEOCH.CO.UK
44 MAY 2018
Supporting cleaning contractors to drive productivity and safeguard workers
management specialists hfx and Autotime
Neil Nixon firstname.lastname@example.org 07957 71316
have joined forces to launch EveryOneCloud, a cloud-based attendance and location management portal which provides cleaning contractors of all sizes with the convenience to track their
workforce in real-time, with a low cost monthly fee. EveryOneCloud empowers cleaning contractors to capture real-time attendance and presence data and automatic timesheets from anyone, anywhere, with over 20 data capture options to choose from including fingerprint, face recognition, hand scanners, mobile apps, or even telephony.
Vanessa Van Santen-Smith Vanessavss@quartzltd.com 01737 855041 BUSINESS DEVELOPMENT MANAGER
and automatic timesheet population for streamlined payroll. It is available as a standalone
Michelle Andrews email@example.com 01737 855086
system or as part of an integrated access control, HR and workforce management solution.
Carol Baird firstname.lastname@example.org 01923 437619
DEBMED, the hand hygiene and skin care solutions expert,
Key features include real-time absence alerts, emergency muster reports, remote enrolment,
has partnered with RFiD Discovery to combine breakthrough technologies, which will accurately record real-time hand hygiene moments across hospital wards. DebMed has teamed up with RFiD Discovery, the recognised brand for radio
Keeping track of hand hygiene compliance
frequency identification solutions for the healthcare industry, to launch an RFID asset tracking solution that uniquely links with
Steve Diprose CEO
Paul Michael PAID SUBSCRIPTIONS & CIRCULATION ENQUIRIES
Elizabeth Barford email@example.com 01737 855028
point of care dispensers. The solution incorporates a unique tag into the bracket that sits at the end of the bed, which is vital for performing point of care hand hygiene. The technology is part of the DebMed Hand Hygiene Compliance System and will allow trusts to accurately report hand hygiene data, by recording the exact location of each event, even if a bed is moved to another part of the hospital. WWW.DEBMEDGROUP.COM MAKITA has added two further pressure washers to the range
Makita expands pressure washer range
which spans the 100 to 140
Quartz Business Media Quartz House 20 Clarendon Road Redhill, Surrey RH1 1QX 01737 855086 www.cleaningmag.com
bar capacities. The new Makita HW1200 model has a regular operating pressure of 100 bar with
Annual Subscriptions 12 copies per year (10 print & 12 digital) UK: 1 yr £125; 2 yrs: £224 Rest of the world: 1 yr: £174; 2 yrs: £310
a maximum pressure capacity of 120 bar, and a maximum delivery rate of 420
litres per hour, whilst the Makita HW1300 with electrical 2-pressure settings, has regular operating pressure settings of 110 bar on Hh and 80 bar on lo. A similar 450 litre per hour flow rate is available from the HW1300 which has a maximum operating pressure of 130 bar with delivery controlled by a front mounted rotary switch. Both are powered by series motors for performance and reliability and are supplied with a 10m delivery hose and pressure adjustable spray lance. The HW1300 has an integrated hose reel. WWW.MAKITAUK.COM
ISSN: 1473 723X © Quartz Business Media, 2018 All rights reserved. No part of this publication may be reproduced in any form or by any means, without prior permission of the copyright owner. Printed by Pensord Press Ltd, Cardiff, UK
MAY 2018 45
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MAY 2018 47
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