Cleaning & Maintenance May 2018

Page 1


MAY 2018

IN THIS ISSUE: ᔢ Manchester Cleaning Show 2018 Review ᔢ Computer Systems An overview of developments in management systems for the cleaning sector.

ᔢ Vacuum Cleaners Latest developments in commercial vacuum cleaners in the spotlight.

Performance You Can Trust

View our latest innovations on show at Interclean 2018


Barnborough Ltd Unit 15 - 16 Ace Business Park, Birmingham, B33 0LD ;LS! ZHSLZ']PJ[VYÃ…VVYJHYL JVT

The Official Partner of the Cleaning Show

M AY 2018

PLUS: • Industry news • People • Contracts • Products

Manchester Cleaning Show 2018 Review >>> page 24

Computer Systems An overview of developments in management systems for the cleaning sector. >>> page 34

Vacuum Cleaners Latest developments in commercial vacuum cleaners in the spotlight. >>> page 40


Cordless Gum Removal Simple, quiet gum busting for up to 7 hours






Removes gum from all surfaces including tarmac & asphalt


Bust gum from as little as £2.50 p/h “in use” costs


Virtually silent while in operation


Bust gum up to 7 hours a day on one overnight charge


Use with a pre-diluted chemical to simply dissolve gum on contact

See the gum-busting action live at Hall 5, Stand 151

Who you gonna call...?

Part of OspreyDeepclean Ltd GB1

GB Compact

T: 01242 513123 E:



New kids on the block When much of the talk in the contract cleaning sector seems

business world, having served as CEO of Mitie Group plc for over

to involve tighter margins and fierce competition it was

nine years and chaired reports on behalf of the UK government

refreshing to receive news this month of a major new launch.

into diversity and equal opportunities in the workplace.

Q3 is the brainchild of senior figures from the FM sector including Martyn Freeman, Stuart Bellew, Alex Gavrilovic,

Start-ups come and start-ups go, but the high calibre of

and Baroness Ruby McGregor-Smith CBE - and is already

personnel with broad industry experience will ensure that

starting to win clients and mobilise contracts through its

the launch of Q3 will gain the attention it deserves – both

entrepreneurial approach.

from potential customers and likely competitors. Whilst the contract cleaning sector has matured and developed

According to CEO Martyn Freeman, Q3 will initially focus on

in recent years, it is still open to disruption from a new,

cleaning, M&E, waste and environmental management, pest

compelling offer – particularly one that aims to enhance

control, and landscaping. He said: “Because we are not tied

working standards and pay rates for cleaning operatives.

to a plc or a large overseas-owned business we can invest

Healthy competition nearly always brings positive results

our time and money on growing in a sustainable manner

to a market sector – we will wait to see the impact of Q3 on

that puts clients’ needs and our own employees first. We are

our market.

committed to a highly entrepreneurial methodology and are confident that our investment will help the UK economy. We

Wishing you a happy, clean, tidy and healthy month ahead.

are also looking to work with clients that support the raising of living standards for all people in work and we will stress this in all negotiations.” The announcement that Baroness Ruby McGregor-Smith CBE has joined the board of Q3 as its non-executive chairwoman

Neil Nixon, Editor

adds strength to the offer. She has a high profile in the British

Cleaning & Maintenance Magazine




MAY 2018 5

:-7-8 97 32 78%2(

%8 -28)6'0)%2 %178)6(%1



2); 463(9'8 0%92', 8S FI VIZIEPIH WSSR


;) ,%:) 731)8,-2+ *36 ):)6=32) %8 -28)6'0)%2 8,-7 =)%6 .SMR YW JVSQ XLI 1E] MR %QWXIVHEQ +PSFEP *PSSVGEVI 7SPYXMSRW

8 ` [[[ XVYZS\ GSQ




Face to Face With Angela Gill, managing director of Bio-Productions Ltd.

MAY 2018

08 12 14 17 18 30 34 40 44

Industry News In the news this month… Q3: new FM service provider launched, Charity ball raises over £16,000, European Cleaning and Hygiene Awards 2018 open for entries. People New appointments from across the cleaning and FM sectors. Special Report: Interclean 2018 An overview of the Interclean 2018 event, being staged in Amsterdam on 15-18 May.


Contracts We take a look at all the latest contracts awarded across the industry.

Manchester Cleaning Show 2018 Review

Clear Impressions Sponsored feature from Grundon Waste Management. Face to Face With Colin McCartney, sector specialist at EBT Industrial. Feature: Computer Systems An overview of developments in management systems for the cleaning sector.


Feature: Vacuum Cleaners Latest developments in commercial vacuum cleaners in the spotlight.

Special Report: Streamlining the shine on hard floors.

New Products

Gordon McVean from Truvox International reports.

An overview of some of the new products available on the market this month.

05 Editor’s Comment

16 BICSc Comment

Looking back at the past month in the cleaning sector.

The evolution of BICSc membership.


20 BCC Comment Getting dirty with the pest control sector.

21 Making a margin – a contractor’s blog Nick Gasson reports.

MAY 2018 7



Q3: new FM service provider launched

Alex Gavrilovic, Martyn Freeman and Stuart Bellew from Q3.

owned business we can invest

world, having served as CEO

our time and money on growing

of Mitie Group plc for over nine

in a sustainable manner that

years and chaired reports on

puts clients’ needs and our own

behalf of the UK government into

employees first. We are committed

diversity and equal opportunities

to a highly entrepreneurial

in the workplace. She said: “I am

methodology and are confident

delighted to join the board of Q3. I

that our investment will help the

am very excited to support Martyn

UK economy. We are also looking

and the team as they create a

to work with clients that support

diverse and successful business.

the raising of living standards for

I have always been passionate

all people in work and we will

about starting up new businesses

stress this in all negotiations.”

with great values and have a

Further strengthening its offer,

real belief in share ownership for

A new boutique FM company has

Freeman, Q3 will initially focus

Q3 has also announced that

employees. This entrepreneurial

been created for the UK market

on cleaning, M&E, waste and

Baroness Ruby McGregor-Smith

focus, together with our

with the express aim of changing

environmental, pest control, and

CBE has joined its board as its

partnership model with clients,

the way corporate clients benefit

landscaping, and is ready to take

non-executive chairwoman.

marks the start of a new era in the

from outsourced services. Called

advantage of clients’ frustrations

Baroness McGregor-Smith has a

outsourcing industry.”

Q3, it is the brainchild of senior

with the state of play in the UK

high profile in the British business


figures from the FM sector -

market: “Our main objectives

including Martyn Freeman, Stuart

are reinforced by our approach

Bellew and Alex Gavrilovic - and

to quality service, people and

is already starting to win clients

clients and these will help us

and mobilise contracts through its

to become one of the finest

entrepreneurial approach.

independent outsourcers in the

Q3 has three main objectives:

UK. We are starting to achieve this

to help make commercial clients

through a refreshing openness

more productive through healthier

which includes a genuine service

environments; to work in a more

guarantee for all clients. I am also

transparent and open-book

proud to offer a true open-book

manner; and to transform the

commitment to return any client

working environment for Q3

income that is ultimately unspent.”

employees with well-paid and long-term jobs. According to CEO Martyn

Stuart Bellew, Q3’s MD, continued: “Because we are not Baroness Ruby McGregor-Smith CBE, non-executive chairwoman of Q3.

tied to a plc or a large overseas-

Charity ball raises over £16,000 THE Northern Charity Ball, hosted

underprivileged and sick children

by Incentive FM Group, was staged

in local communities with a

recently and raised over £16,000

brighter future.

for this year’s chosen charities,

Glenn Wilson, operations

Scotty’s Little Soldiers and Cash

director at Incentive FM Group,

for Kids.

said: “We are thrilled with how

Guests from the facilities

the successful the event was,

management sector and wider

and believe it was our best to

business community took part in

date. Thanks to the generosity of all our guests, we were able

the charity ball and casino night, which was held at the Hilton

From left to right: Glenn Wilson, Debbie Hattersley, Shawn Chapman, and Mark Stevens.

to raise an incredible £16,050 for

Doubletree Hotel in Sheffield

a three-course dinner, and music

bereaved children who have

Scotty’s Little Soldiers and Cash

Park. The ball, now in its fourth

from a live band.

lost a parent whilst serving in

For Kids, completely smashing

consecutive year, included a blind

Scotty’s Little Soldiers

the British Armed Forces, and

last year’s amount.”

and silent charity auction, a raffle,

is dedicated to supporting

Cash for Kids works to provide


8 MAY 2018





Kärcher’s eco!efficiency mode reduces the energy consumption of our scrubber driers by 20% and delivers a 20% fuel saving on our pressure washers. Our eco!efficiency vacuum cleaners save up to 40% power compared with standard models and at only 57dB(A) they’re quiet too, making them ideal for daytime cleaning.

Many of our scrubber driers feature Kärcher’s DOSE system which delivers metered detergent on demand, ensuring safe and consistent results and preventing costly overuse. In many applications, our steam cleaners and hot water pressure washers can eliminate the need for detergent altogether.

Packed with a range of laboursaving features including automatic tank filling and tank rinsing systems, our scrubber driers can deliver up to 25% time savings*, meaning that operators can be more productive and spend more time cleaning.




Approved for the government’s Water Technology List, Kärcher’s water efficient machines mean not only will you reduce your water consumption but you can also claim 100% first year tax relief on our steam cleaners and qualifying scrubber driers.

Connected Cleaning: Kärcher’s cloud-based, real-time reporting system gives you remote access to live performance data for your machine fleet, operatives and contract KPIs with at-a-glance dashboards.

Your machines, your teams, your business – whatever you need to clean, let Kärcher help you achieve more for less.

LOWER YOUR OVERHEADS NOT YOUR CLEANING STANDARDS. ACHIEVE MORE FOR LESS WITH KÄRCHER. Kärcher gives you the power to achieve brilliant cleaning results, without spending any more time, effort or valuable resources than necessary. Thanks to their advanced configuration options, Kärcher machines can be perfectly matched to your specific cleaning requirements whatever you need to clean. Find a more efficient way to clean:

*based on a two tank clean



European Cleaning and Hygiene Awards 2018 open for entries

Most popular locations for female business owners revealed

THE European Cleaning and

SMALL business insurer Simply

business consultancy appearing

Hygiene Awards 2018 are now open

Business has revealed the most

high on the list alongside trades like

for entries from service providers,

common locations for female-led

hairdressing and cleaning.

businesses across the UK.

manufacturers and distributors across Europe.

of the professional cleaning sector;

The new research found that

The top 10 most common businesses owned by women are:

Technological innovation of the year;

London remains the small business

Cleaning; Hairdressing; Consultancy

to recognise success and reward

Leader of the year; Rising star award;

capital, with the greatest number of

(business and management); Beauty;

excellence in the cleaning and

and Lifetime achievement award.

female-led businesses of the UK’s

Market trading; Teaching/tutoring; IT;

biggest cities. Birmingham and

Cake making and decorating; Caring;

Leicester followed close behind.

and Café ownership.

There are 11 categories designed

hygiene sectors. They are: Best use

The entry form and further

of smart technological solutions by

information can be found at:

service providers; Commitment to and entries

and investment in training; Excellence

should be submitted by 20

female business owners and

officer at Simply Business, said: “100

in client and contractor partnerships;

July 2018. The winners will be

tradespeople are: London;

years after women got the vote in

Distributors excellence in added

announced at a gala dinner at the

Birmingham; Leicester; Liverpool;

the UK it is brilliant to acknowledge

value initiatives; Sustainability - best

Hotel Palace Berlin on Thursday 15

Bristol; Edinburgh; Manchester;

and celebrate female entrepreneurs

practice; Workforce - commitment to

November 2018.

Glasgow; Exeter; and Sheffield.

around the country. Their hard

diversity; Initiative raising the profile


Top 10 cities by number of

Simply Business is one of the

Fiona McSwein, chief customer

work, expertise and commitment

largest business insurance providers

contributes significantly to the UK

in the UK, with over 425,000

economy, and it is important that

small businesses across over

they are supported and encouraged

1,000 different trades. Analysing

as they grow their businesses. Our

its customer base, they found

data shows the fantastic variety of

that accountancy was the fastest

career paths female entrepreneurs

ALREADY known for kitchen

growing type of business for female

have chosen - from accountants and

ventilation and duct cleaning,

entrepreneurs, with 16 times the

IT contractors to beauticians and


number of female-run accountancy

market traders. At Simply Business

Interduct is now adding

businesses in 2017 than there

we are so proud to insure the

accessibility to its expanding list

were in 2014. Simply Business also

success of female-run businesses up

of services. The organisation is

looked at the most popular types

and down the country.”

also welcoming a new project

of business owned by women, with


Interduct expands service offering

manager, Milan Crooks, who brings specialist knowledge to

CHSA charity pro-am golf moves to Rockliffe Hall

Interduct’s 30 years’ experience of duct cleaning. New TR19 regulations mean that catering businesses are facing greater pressure from insurers to keep their ventilation

Milan Crooks, project manager, Interduct.

THE Cleaning & Hygiene Suppliers Association’s (CHSA) annual pro-

Hall, they won’t be disappointed.” The CHSA’s successful

and duct systems clear from

all-rounder in the industry,

am charity golf tournament, taking

partnership with the Yorkshire

grease and other harmful

something we believe sets us

place on Thursday 13 September,

Professional Golfers Association

particles. Interduct can now offer

apart. In the first instance, we

is moving to a new venue -

continues, every team playing with

access doors where and when

complete a free survey for our

Rockliffe Hall near Darlington.

a member of the association, and

the customer wants them and, in

customers on the state of their

turn, have the capability to create

ductwork and give them a TR19

challenges of this wonderful

walkways, fit builder’s hatches,

report based on what we find.

course,” said Shaun Chatterton,

and install moving lights to access

We’ll then be able to quote for

CHSA council member and the

opportunities are available - more

the ductwork where necessary.

and carry out all of the required

driving force behind the golf day.

information is available from

Mark Poultney, Interduct’s

“We’re looking forward to the

the evening will again be hosted by comedian, Jed Stone. A range of sponsorship

work, creating a ‘one stop shop’

“Our members and their guests

the secretary of the CHSA, Linda

managing director, said: “This

for TR19 compliance.”

have come to expect the very best


new service makes us an


in terms of facilities and, at Rockliffe


10 MAY 2018



Henry 240

RP 240 most economical vacuum yet! With + energy rating, the NRP 240 delivers LѝJPLUJ` WLYMVYTHUJL ^P[O [OL powerful cleaning results as always. save on time with the unique 12.5m ed cable rewind system, meaning topping to plug and unplug.

Everything you love about Henry, just little bit bigger. A professional, tough versatile workhorse packed full of inn features, including unique plugged ca HUK I\ќLY MVY ^HSS HUK KVVY WYV[LJ[PV With his huge capacity, long reach ca and on-board tool storage, there’s no stopping Henry 240.

NR P 42 0

A +++ A ++ A+ A B C D



kWh/a nnum


75dB ABCDEFG 665/20

13 - II


12 5

New “M-Class vacuum the professional trades with construction dust. for long-life, using featu components time teste `LHYZ YLJVUÄN\YLK needs. Made for tough WYV]PKPUN HK]HUJLK ÄS[Y where it is needed mos

i d


Wand docking system

BV 240 rdless eedom

On-board tool stor

x2 Batteri


hing you love Henry, but with le! Built to the professional rd as the Henry 240, V 240 has the classic ic styling and quality. orating our specially ed 36V lithium polyme WHJR Vќ IVHYK JOHY and up to 60mins e, the machine provid nt performance and t m of operation.

TradeLine M-Class vacuum

Visit us from 15 –18 May Hall 1, Stand 123

This year’s show will see exciting new additions, including innovations in Janitorial Trolley Systems, Floorcare and Commercial Cordless Cleaning.

See our full range at Numatic International Limited, Chard, Somerset. TA20 2GB Tel: 01460 68600 © 5\TH[PJ 0U[LYUH[PVUHS 3PTP[LK :WLJPÄJH[PVU Z\IQLJ[ [V JOHUNL ^P[OV\[ WYPVY UV[PJL


5,> 5,> 5,> 5,> 5,>

5,> 5,> 5,> 5,> 5,>





WCEC appoints new Master MAUREEN Marden has been

Miele names sales and marketing director Sam Bailey said: “Miele

installed as the new Master of

MIELE has appointed Sam Bailey

the Worshipful Company of

as its new sales and marketing

products are synonymous with

Environmental Cleaners during

director for the professional

quality and longevity and I’m

the annual ceremony at St Olave’s

division in the GB territory. Bailey

delighted to have the opportunity

Church, Hart Street within the

joins Miele from Dyson where

to re-join the company and

City of London. This is Maureen

he held a number of key roles

continue the great work that Les

Marden’s second time as Master,

overseeing European marketing

is leaving behind. Miele boasts an

and global digital operations in

impressive and well-established

hold the position in 2013. She

served us ably as Clerk for several

its professional division before

partner programme throughout

said: “It is an honour to once again

years. We are clearly in very safe

spending time in a global senior

Great Britain and I look forward

be Master of the Environmental

hands for the coming year.”

commercial role within a high

to getting to know the partners

growth category.

and working with them to

having been the third woman to

Cleaners. I was not expecting to

The WCEC is one of 110 Livery

No stranger to Miele, Bailey

grow Miele’s presence as the

industries and professions, and it

was previously the organisation’s

industry’s leading commercial

ahead. With the support of my

carries on the ancient traditions of

CRM and online manager, before

laundry, dishwashing and washer

colleagues, I am sure we will make

the Guilds and Livery Companies

leaving to spend six years in

disinfection manufacturer.”

this another successful year for the

which started in the 12th

senior roles at Dyson. Bailey’s

Les Marshall said: “During my

company, working within, and on

century. A traditional company

reappointment to Miele comes

tenure at Miele Professional I have

behalf of, the cleaning industry.”

with a modern focus, the WCEC

as Les Marshall announces his

witnessed a number of industry

serve a second term, but I am

Companies based upon trades,

fully prepared for the challenge

encourages and maintains high

retirement after 17 years as sales

changes and opportunities

said: “There can be few, if any,

standards of practice and integrity

and marketing director with the

that have helped to create the

people with a better knowledge

in the cleaning industry. It also

firm. Marshall was responsible

successful partnership model that

of the Worshipful Company of

promotes and supports charities,

for setting up Miele’s successful

exists today. I’m delighted to be

Environmental Cleaners. As well as

education and training.

professional partnership

handing the baton onto someone

being a Past Master, Maureen has


programme, which joins together a

who knows the business and its

network of approved partners from

objectives so well, and I wish Sam

around the country with Miele, to

every success in his new role.”

provide sales and service support


to commercial customers.


Outgoing Master, Jack Broadley,

New CEO for Jangro JANGRO has appointed Joanne

to work with the UK and Europe

Gilliard as its new CEO. Having

to ensure our industry maintains

been with Jangro for 16 years in

its high standards. Now, more

the role of operations director,

than ever, it is my job to ensure

Joanne Gilliard’s leadership roles

that Jangro remains a leading

have gradually been expanded,

and respected group within the

DIVERSEY has appointed

group corporate development

from establishing a professional

janitorial industry.”

Henrique Andrews to the position

director for Johnson Matthey

and efficient head office, to


of vice president, corporate

Plc, a FSTE 100 company,

chairing the Jangro group

development. In his new role,

where he was responsible for

development committee and,

Andrews will lead Diversey’s

acquisition, disposal and joint

more recently, becoming chair of

mergers and acquisitions

venture activities, as well as M&A

the Jangro board. She also sits on

programme, and brings extensive

strategy and deal origination.

many industry association boards,

experience of M&A transactions,

Prior to that role, he worked at

including the Cleaning & Support

corporate development, and

PricewaterhouseCoopers LLP

Services Association (CSSA).

strategic planning and will

in London.

Joanne Gilliard said: “I would like to thank all the Jangro board members for believing and

Diversey appoints corporate development leader

spearhead Diversey’s ambitious acquisition plans. Diversey recently acquired

“We are pleased to welcome Henrique Andrews to Diversey,” said Dr. Ilham Kadri, president

trusting in me to carry out the role

Twister, manufacturer of diamond

and CEO of Diversey. “He

of CEO. I feel very lucky to work in

floor pads for floor care, and

brings a wealth of experience

an industry that I am passionate

is currently finalising the due

to help us develop and execute

about, and am very excited by

diligence required to complete

strategic plans to achieve our

this new opportunity. My vision

the intended acquisition of Zenith

growth through acquisitions and

for Jangro is to continue building

in the UK.

corporate development.”

on our great customer offer, and 12 MAY 2018

Previously, Andrews served as


Versatile, reliable solutions

Extraclean Carpet and upholstery extraction cleaner with ‘microencapsulation’ and odour neutraliser

Fresh Breeze


Ink Solv

New technology with ‘micro-encapsulation’ formula and odour absorber

All-in-one carpet extraction cleaner and deodoriser for urine contamination

Water-based microemulsion spotter for ink, nail polish and adhesive

Our in-house laboratory continuously develops and reďŹ nes a range of solutions to help you work more efďŹ ciently and effectively. From cleaners and deodorisers through to spotters and protectors all our solutions are designed to work effortlessly in today’s demanding commercial cleaning environment.

Fluoroseal CF Water-based ‘cationic’ durable protection for carpets and upholstery

See us on Stand 259 in Hall 5

Contact your local distributor for demonstrations and special offers.

Tel: 020 8974 1515





Interclean Amsterdam 2018 15-18 May 2018, Amsterdam RAI Free sessions enable visitors to explore

FROM 15-18 May 2018, Interclean Amsterdam

workshops, the Healthcare LAB is set to be a

2018 will throw open its doors to welcome

particularly popular addition to the 2018 event,

products, services and concepts in greater

cleaning and hygiene industry professionals.

alongside the Healthcare Forum.

depth. At the Innovation LAB, Vincent Everts will deliver a seminar on the impact of new

Since it began in 1967, Interclean Amsterdam has grown to become the largest international

Seminars and events

technologies on existing markets, entitled:

trade show for businesses looking to find and

A seminar schedule, providing insight on the

‘Trendwatcher: which developments should

evaluate the latest innovations.

latest trends and developments and featuring

we look out for? (15 and 16 May). New business

an outstanding line-up of expert speakers, is

models, robots and apps, the Innovation Award

makers from over 130 countries, Interclean

planned for the event. Rob Den Hertog, director

nominees and other popular topics will be on

Amsterdam includes an exhibition alongside

of professional cleaning and hygiene at RAI

Vincent’s insightful agenda.

a diverse range of expert-led educational

Amsterdam, said: “Once again, our seminars

The Facility Inspiration Event (16 May) is a

seminars and workshops designed to explore

and workshops will offer visitors the chance

day of features dedicated to helping facilities

the innovations that will change the way each

to gain expert insight into their cleaning

managers improve their performance, and the

sector does business.

challenges and discover the innovations that

Robot Arena has live demonstrations of the latest

will drive the future success of their businesses.”

robot cleaners taking on a series of challenges.

Bringing together more than 30,000 decision

Set across 12 halls, Interclean Amsterdam 2018 will feature more than 850 exhibitors

The Interclean Stage (located in the Elicium

Waste is the essential raw material of the

from over 40 countries. Covering a wide variety

Ballroom) is central to the knowledge sharing

Zero Waste LAB. A workshop - Anatomy of

of cleaning and hygiene sectors - including

and networking opportunities available. A range

the waste bin - runs every day, giving visitors

washroom, equipment and machines - the

of free sessions will explore innovation, new

a hands-on opportunity to discover how to

show will also include a large outdoor area with

regulations and standards, and participation in

reduce their waste footprint. The Healthcare

live demonstrations.

the growing circular economy. The Interclean

Cleaning LAB offers a dedicated platform for

Stage will also host the Healthcare Cleaning

sharing best practice and innovation. A realistic

Satellite Symposium on 17 May.

hospital room mock-up will host live product

What’s new for the 2018 show? Adding to the variety, Interclean Amsterdam

A special ceremony acknowledging

and technique demonstrations daily. According to the organiser, Interclean

2018 will introduce three new segments:

outstanding achievement opens Interclean,

laundry, waste solutions and healthcare. These

with the presentation of the Amsterdam

Amsterdam 2018 is set to be the biggest and

will include new features such as the On-

Innovation Award on 15 May. The overall winner

best edition of the show yet – please visit us on

Premise Laundry (OPL) pavilion, the Zero Waste

of the award – and the winner of each of the

the C&M/Cleaning Show booth, 01.132.

LAB and the Healthcare LAB. With its skills

four categories - will be announced.


14 MAY 2018



THINK BRIGGS. We’re delighted to announce that Briggs is now the national dealer for Hako in the UK. This appointment revolutionises the customer experience with Briggs’ renowned service offering; • 600 mobile engineers across the UK • 3-hour guaranteed response time to vehicle breakdowns • Fleet management through online portal • In-house financing and contract rental options Choose the market-leading range of Hako industrial cleaning equipment from Briggs and deliver the health and safety compliance and productive, clean working environment that your business demands. See how Briggs can deliver a cleaner solution for your business. Call 03301 23 98 50 or email


Complete Forklift Range; Access and Plant Equipment; Trusted Service Partners; Leading Management Information; Your Unique Solution; Think Briggs.

Robert Scott, taking cleaning seriously since 1925 We’re a family-run business, built on nearly a hundred years of serious cleaning know-how. Over that time, things have changed but our values have stayed the same. We still make traditional and innovative cleaning supplies, all in the heart of Lancashire When germs aren’t welcome and nothing less than spotless will do, we’re there every day helping Britain and beyond shine that little brighter. Serious cleaning know-how from Robert Scott.

For more information call 01457 819400, email or visit



The evolution of BICSc membership YOU will have seen our message

Firstly, we are addressing our

businesses who are outside the cleaning industry)

‘#Creating a Career in Cleaning’,

corporate membership and its

along with the grade of franchisers and their

which is being welcomed by the

benefits - this membership

franchisees. You will be pleased to know that we

industry. As BICSc continues to

is currently available for any

have also reduced our joining fees.

evolve, we will stay true to our

organisation trading over 12

Secondly, we are bringing back the grade of

mission and purpose and focus

months to purchase. The

ABICSc and MBICSc for individuals. These will

on membership and training

benefits include the use of

require a level of education to be achieved and

to support those who already

our well recognised and

ongoing CPD points will be a requirement. All

verified corporate member

existing ABICSc and MBICSc grades remain and

have or are looking to pursue a career in cleaning. I have always felt very strongly that our

logo - we know that companies are proud of this status symbol, it shows that the organisation

will be suffixed by ‘pre-2018’ for clarity. Finally, we are making sure that all of our centres

individual members should not be able to simply

supports and believes in the all-important BICSc

that conduct BICSc training and assessments

purchase our membership without any industry

standards. Corporate members also have access

are fully recognised as members of the institute,

qualifications. In 2017 we changed our route to

to other member benefits including but not

making it is easier for clients to identify our

BICSc membership whereby every individual

limited to member rates on insurance policies,

members who deliver training. We have taken the

member going forward was required to hold as a

HR and health and safety advice.

decision to split the changes into three steps to

We have listened to our members and have

allow for a gradual and effective period of change.

taken notice, and will now make our membership

You can expect stage one in April, stage two in July

In 2017 we held a number of surveys

more relevant in the current market. Across

and stage three around October. Full details will,

predominantly asking our members where

all levels of our membership we feel we offer

of course, be published in the next edition of the

they thought we could improve. Looking at

excellent value for money. One of the things

BICSc magazine, The Standard.

those findings, we reviewed our membership

we will introduce will be a more cost-effective

across the board from individual to corporate

three-year membership as well as the annual

institute. For more information about BICSc

and beyond - during 2018 we are acting on our

membership. We will also introduce membership

membership and training please visit

findings, which will happen in three steps.

grades for advocates (this has been created for


minimum a Licence to Practice (LTP), effectively the gateway to a career in cleaning.

2018 is a great time to be a member of the

PROFESSIONAL CLEANING 36v (Twin 18v) Back-Pack Vacuum Cleaner DVC260

18v Robotic Vacuum Cleaner DRC200

18v Vacuum Cleaner DCL180

Visit our website for more information

16 MAY 2018




Double contract win for cleaning contractor LONDON specialist in secure commercial

Asia-Pacific. The London office of Bird & Bird

kitchens, and the in-house restaurant. The

cleaning, Julius Rutherfoord & Co has won two

moved into its new workspace in New Fetter

contract also includes daily housekeeping,

three-year contracts to care for contemporary

Lane within the heart of London’s legal district

washroom cleaning and supplies, internal

office spaces. The first is with 40 Bank Street at

in 2016. Built to provide a contemporary

window cleaning and waste and recycling

Canary Wharf and the second with the London

business hub for its clients, lawyers and


office of international law firm, Bird & Bird.

business services staff, it comprises 147,000

Julius Rutherfoord & Co sales and marketing

square feet arranged over 12 floors. With

director, Marcus Heap, said: “Our focus on

awarded by Canary Wharf Management Ltd.

an emphasis on the health and wellness of

ensuring clients are in safe hands and our

The 32-storey office building forms part of

its people, the facility includes open plan

reputation for delivering consistently high

the instantly recognisable London skyline at

workspaces with sit/stand desks and movable

standards has helped us win these two very

Canary Wharf. The building is multi-let to a

partitions, seminar and event spaces, client

prestigious contracts. We invest in innovation

diverse range of companies.

meeting rooms, a restaurant which doubles as

to deliver value for money and our intimate

The contract with 40 Bank Street was

a meeting and working space, and a dedicated

knowledge of London markets and close

landlord managed areas of the buildings,

business lounge for clients and international

proximity to our clients enables flexibility of

including an expansive ground floor lobby.

visitors to relax and work in.

service. Our staff, technology and systems are

Cleaning services will be provided to the

Services provided seven days a week

Julius Rutherfoord & Co will provide a

focused on helping to create workspaces that

include daily out of hours cleaning, daytime

comprehensive cleaning service to protect the

improve health, wellbeing and security for all

housekeeping, periodic cleaning, and lifts and

fabric of the building and its occupants’ health

stakeholders. We look forward to achieving

washroom cleaning.

and wellbeing. This includes daily and periodic

results that make a difference to these

cleaning of all common areas, receptions,

modern, world-class facilities.”

lift lobbies, office areas, meeting rooms, staff


Bird & Bird has over 1200 lawyers in 28 offices across Europe, the Middle East and

Outsource Support secures better management of FM teams OUTSOURCE Support, provider of facilities

can follow-up with the relevant employee

and support services in Ireland, has adopted

to check on their whereabouts and welfare.

SmartTask to better monitor and coordinate

Outsource Support will also be able to use GPS

its cleaning and security teams. The software

coordinates to verify the location of staff using

will be used to provide an advanced

smartphones to ensure they are calling from

workforce management solution, including

the customer site.

proof of attendance and shift planning, for

Electric truck assists street cleansing team

Meanwhile, SmartTask’s roster engine will

160 employees that operate at around 120+

be used to create weekly schedules, taking

customer sites located across Ireland.

advantage of a unique workflow algorithm to identify suitable staff members based on job

STREET cleaning teams in Bristol are improving

and attendance tool that had become

requirements, historical shift patterns

productivity after investing in an all-electric truck.

increasingly costly and complicated to

and availability.

SmartTask replaces a legacy time

operate and maintain. It was selected

Graham Hughes, managing director of

The Bristol Waste Company purchased an Alke ATX 200E utility truck from ePower Trucks,

based on the flexibility and scalability of

Outsource Support, said: “SmartTask offers

one of the UK’s leading independent suppliers of

the system, which meant Outsource

us a one-stop-shop for all our workforce

electric vehicles. It replaces a 10-year-old petrol-

Support could roll-out the software

management and scheduling needs. It is easy

powered vehicle.

efficiently without disruption to meet all

to use and highly accurate, so we are using

its employee scheduling and workforce

the data to verify timesheets for payroll as

by the company’s street cleansing team to

management requirements. The cloud-based

well as support our invoicing procedures.

empty bins in pedestrianised areas of the city.

nature of SmartTask will also enable the

We are already freeing up time and saving

Iain Fortune, fleet manager for Bristol Waste

company to access the system from its sites

money by streamlining administrative

Company, said: “We wanted an electric vehicle

across Ireland.

requirements, and moving forward we plan

that had a modern look and feel to it, had

The electric truck is predominantly used

to create an online portal to provide valuable

excellent carrying capacity and was efficient to

and off shifts or register hourly check calls using

performance information to our customers.

run. The Alke utility truck was the only vehicle we

a SmartTask-enabled smartphone or making

The team at SmartTask have really listened to

looked at that met all of our criteria. As a battery-

a call to an interactive voice response system

our needs to ensure their software possesses

powered vehicle it is very economical to run and

from a designated number and inputting a

the right levels of functionality

a lot less noisy than the previous petrol-powered

unique PIN and site number. Any missed will

and simplicity.”

truck we had.”

trigger an email notification so the company



Cleaning and security staff will now book on


MAY 2018 17



Shopping for waste management tips Today’s shopping centres and retail parks are a haven for consumers keen to shop ‘til they drop and tempt their taste buds in a myriad of coffee houses and fast food outlets. Spare a thought then for the centre managers who have to manage the waste produced, both front-of-house and behind-the-scenes. Stephen Hill, Head of Sales, at Grundon Waste Management, suggests some useful tips and advice. Waste management at shopping centres can be complex, as each one will have its own individual requirements. Not surprisingly, we usually find that levels of recycling and waste management activity vary considerably at different locations - some are very good at recycling, while others unnecessarily send general waste to landfill. From our experience, we know that there are huge savings to be made in

18 MAY 2018

terms of diverting waste from landfill - something we have achieved for all JLL managed shopping centres where we look after waste collection and treatment. For example, whenever waste cannot be recycled, recovered or reprocessed, we sent it to our Energy from Waste (EfW) facilities, where it is incinerated at high temperatures to create renewable electricity for export to the National Grid.

You have to be flexible, look at the solutions available and then devise a bespoke service which will deliver the right results and add real value to their bottom line. We also create opportunities for retailers to generate income from the sale of recyclable items, such as cardboard and plastic, which can then be offset against general waste charges - effectively giving them a discount for being good at waste management. This can be achieved by installing balers where materials such as cardboard and plastic are baled on site, giving them a retail value for reprocessing, which then goes back to the customer. The key is being able to identify the waste streams in the first place. To do this, we carry out waste audits so we can look at the quantities of specific target waste streams - for example, recyclables such as plastics and cardboard - and ways in which we could increase recycling through improved segregation.



A good waste management provider will also take the time to meet with on-site facilities managers to talk about their own environmental concerns and goals. Strong supplier relationships are essential - we meet regularly with our shopping centre manager customers and if you have the support of both the centre management team and the tenants and employees, then you can achieve really impressive results on an ongoing basis. Once we know the composition of the waste, then we can set about the best way of segregating waste streams which suits that premises. Typically, we will look at colour coding bins and internal containers to make segregation and reporting simple, along with posters and signage, and we often provide a tenant’s waste management handbook. The handbooks are full of tips and advice to help them understand how they could better manage their waste and educate their staff about what they should be doing in terms of segregation between mixed recycling and general waste. One solution which has worked really well for us and our customers is gaining the support of cleaning and security teams on site. We provide training sessions so, when they are emptying waste bins at the end of the day, they can keep a watchful eye on different types of waste and remove items from the ‘wrong’ bins to avoid


Mike Sorhaindo, centre general manager at the Sailmakers Shopping Centre, Ipswich, with Grundon’s Alex Grant, business relations manager - JLL.

contamination. We even replaced black waste sacks with clear ones in order to allow cleaning staff to easily identify if items are in the wrong place, and cleaning staff are also trained to identify and alert centre managers when waste containers are full, or compactors need to be emptied or collected. This helps save time and ensures continuity. This is particularly important, for example, over busy holiday periods or sales, when additional collections may be needed, and shows how a flexible approach by the waste management company is required. Often, good results can be achieved from something as simple as repositioning the bins to make them more easily accessible. This is true for our specialist food waste bins, as we

want to make it as easy and convenient as possible for each centre’s many food outlets to segregate food waste which is then collected and sent for anaerobic digestion (AD), creating bio-fuels and bio-fertiliser. Managing waste front-of-house can be more challenging but, again, public awareness campaigns will help. For example, at Ipswich’s Sailmakers Shopping Centre we helped the centre manager install new clearly-marked bin stations to encourage the public to recycle paper, cardboard, cans, and plastic bottles. To find out more about how we can help you to manage your shopping centre waste, email or call 01753 686 777. WWW.GRUNDON.COM

Top tips for shopping centre waste management Q Organise tenant and public waste awareness days. Q Develop a waste management handbook for tenants. Q Use simple ideas such as poster campaigns with recycling messages. Q Incentivise retail staff to come up with their own ideas to improve recycling and segregation. Q Appoint cleaning and security waste champions. Q Replace under-desk bins with corridor bins in office areas. Q Be open to new ideas, such as food waste collection services and the segregation and recycling of coffee granules. Q Make sure you receive relevant data so you can track your recycling success stories and where savings are achieved. Q Promote your successes by entering awards so you can say thank you to everyone.


MAY 2018 19



Getting dirty with the pest control sector Ian Andrew, CMgr FCMI MIC, newly appointed CEO of the British Pest Control Association (BPCA), reports. Pigeons don’t flush after they’ve done their

AS well as getting out and about with some

business on your business.

professional pest controllers, I’ve just

Asian Tiger Mosquito, both reported in South England last year. Again, a collaborative

completed BPCA’s one-week

So, what’s the headline? Well,

approach with associated trades can make all

residential course for the ‘Level

after two months submerged

the difference to protecting both domestic and commercial environments.

2 Award in Pest Management’

in pest control, I can say it’s

qualification. Neither

not a profession that should

What I will say to our cousins in the cleaning

activities have yet brought

be taken lightly. Good trade

world, many of which will have a hand in some

me face-to-face with a rat.

business services are based

pest control activity is this; be PestAware, and

on education, continuous

My course started with

development, experience,

a solid six-weeks of online

intuition, and cohesive, robust

learning and revision, followed by

business practices. So far, I’ve not seen

an intense week of classroom training in legislative, biological and practical elements

anything in the pest control world that has

of pest control, culminating with a three-hour

challenged my thinking on this. Both in and outside of the pest control

exam. Now I sit here patiently waiting (with all

‘Be protected. Professionally’. Being PestAware means you’re able to recognise pests in your workplace, and understand the threats they represent, as well as advise on simple prevention techniques. The BPCA’s online A to Z of pests directory, and our PestAware blog - which now has a

my fingers and toes crossed) to see if I have

industry, rodent resistance has been hitting

free maintenance toolkit - prove useful in this

passed. Perish the thought of failure!

the headlines. A particular study conducted

regard. Both can be found on our website:

by the University of Reading has shown that

Personally, I don’t think not coming face

Being protected professionally is our member

to face with any rats yet is a bad thing. I am

Norwegian rats indicate a significant degree of

learning that professional pest management

resistance to Bromadiolone. Mice are already

campaign which highlights the criteria member

is much more about prevention than

known to possess a degree of resistance to

companies must meet to join the association

response, which in hindsight should have

Difenacoum. Delivering parallel pest control

- in particular the BS EN16636 audit, minimum

been my initial expectation.

and cleaning services with this intelligence at

qualification and insurance, and ongoing CPD.

hand should ensure a more satisfied customer.

To protect your company, or your client, always

Another observation I’ve made is the

enlist the support of a BPCA member via:

number of professional pest controllers that

Summer represents the busiest time of year

offer additional services. In particular, there’s

for the majority of our members with demand

an inextricable link between pest control and

for general (and specialist) insect control

cleaning. I suppose this makes sense. There is

services increased. Members and supporters

The BPCA is a member of the British Cleaning

no such thing as a clean pest. Rats don’t bathe.

are also tasked with keeping a look out for

Council. Any views expressed by Council members

Cockroaches don’t wipe their feet at the door.

invasive species such as the Asian Hornet or

are not necessarily shared by the BCC itself.


The Professional Independent Registered Trade Association for

Window Cleaning

Membership offers numerous quality benefits

IOSH Accredited Safety Training

Safety Accredited Member (SAM) Procurement Scheme

Secure online shopping at: Federation of Window Cleaners 7HO (PDLO LQIR#I Z F FR XN ² :HE ZZZ I Z F FR XN

20 MAY 2018



‘Selling the dream’ is not for contract cleaning


Save on cost - not on clean with Nilfisk’s innovative floorcare range

Nick Gasson, joint managing director of So Clean Cleaning and Support Services, reports. IN the wake of the

an adequate breakdown of costs and resources, he

Carillion collapse, I doubt anyone

or she should be able to

wants to hear more

analyse the responses

opinion on the

and use experience of

problems of public

cleaning contracts, as part of their overall FM

sector tendering. But what about the private sector? How are things shaping up there and what could the

portfolio, to critically assess when a bidder is submitting a realistic or unrealistic bid.

public sector learn from the private?

This expertise is so important.

As a company that tenders mainly

A cleaning contract is not a tin of

in the private sector, I can maybe

baked beans, where there is no room

add a bit of insight. There are two

for manoeuvre in delivering ‘what

crucial differences. The first is obvious

it says on the tin’. On the contrary,

to any contractor who works in this

it is a multi-faceted service made

sector and it’s that relationships are

up of different elements, whose

more important. This can obviously

delivery can greatly affect standards

work both ways, in so far as it’s hard

if the resources tendered are not

to break into a good relationship

adequate. It’s in the assessment

and you can end up tendering to no

of these resources where a skilled

purpose if the client just uses the

FM can make all the difference and

tender process as a price regulation

nowhere is it more noticeable than in

exercise for their existing, preferred

the managed building sector. Here,

contractor. But we can live with that

not only is the FM (often a regional

- we all know how frustrating it is if

FM with a portfolio) the client, but

you’re doing a great job for a client

they are also looking after their own

and then lose it on price at re-tender.

clients - in other words the tenants

The second difference is where

- who are paying the service charge.

I think the private sector could

That seems to make the difference to

genuinely stand as an example

the role the FM plays in selecting the

to the public. It’s that facilities

preferred bidder in the private sector.

managers there seem to have a

Why is this important? It’s simple.

more proportionate influence in

Contractors who bid unsustainable

the decision to award contracts.

prices and ‘sell the dream’ of the

I’ve always maintained that it

same specification delivered for

should be the FM who chooses

substantially less than a competitor,

the preferred contractor, with the

but then cynically rip the heart out

procurement manager then taking

of the contract, are just accelerating

over to negotiate with the preferred

the ‘race to the bottom’ in pricing,

bidder and ensure that probity has

which then puts contractors under

been maintained. It’s only right that

even more pressure to bid low next

this should be the case. The FM is

time after they hear what it takes to

not only the ‘client’, but also the

win a job.

person with the experience. As long


as the tender document demands



The Nilfisk floorcare range has been designed with your everyday cleaning costs in mind. We went straight to the source of some of the most common cleaning expenses and created smart solutions that increase productivity, reduce consumption and noise levels whilst making the machines easier to use. Optimising your time, budget and labour resources - so you can save on costs, not on clean.

No obligation site surveys and demonstration available on request contact us today · Tel. 01768 868995 Search NILFISK UK

MAY 2018 21



Face to Face with Angela Gill, managing director of Bio-Productions Ltd shared conviction that our products are the best out there.

Can you describe the sectors of the UK market that you serve? We serve all major professional sectors that require commercial cleaning. We have a biological range, a Citra Clean range which can be used on everything from cars to industrial flooring, carpet cleaning products, as well as healthcare, housekeeping, kitchen, laundry, and washroom.

You have developed a clearly focused offering for the commercial cleaning and hygiene sectors. Could you give us details of the ranges and what they offer? We have an expansive range of more than 100 products now, from the biological drain cleaners we created back in the ‘80s as the Angela Gill, managing director of Bio-Productions Ltd, with Linda Nardizzi, the company’s national account manager.

first user-friendly, safe to use and enzymebased drain unblocker, to the Lemon Floor Gel

How has the Bio-Productions business changed since the management buy-out, and how has it expanded its market potential?

How do you compete in a crowded UK market - what are your key points of difference from other suppliers, large and small?

I don’t think there was a huge shift in the

Our reputation rests on the premium quality of

day-to-day running of the business when

our products. Customers buy from us time and

Phil, Avonia and I took over in 2014, because

time again because they know our formulations

we’d all been working at Bio-Productions

are top-grade and that our flagship products

for more than a decade. Mainly, it was about

are truly unique. We stand out because people

looking at what we did with fresh eyes and

have confidence in the brand. Our products

seeing how we could improve our operations,

are effective, efficient, economical and as

which included updating our machinery

environmentally sympathetic as possible.

and methods.

created last year which offers a non-hazardous alternative to those already on the market.

For instance, we created the UK’s first

Previously, we let our products speak for

non-pDCB urinal block. We were conscious

themselves. Clients were satisfied with the

that pDCB is carcinogenic and it genuinely

results but didn’t really understand why

saddens me to think that it’s still used in

which uses natural solvents from orange peel

they worked. Clearly, the science behind our

some blocks on the market when there’s

to create a powerful and versatile pH neutral

products needed to be articulated and we’ve

really no need. We solved the problem by

cleaner degreaser. Used all over the world in

now made a concerted effort to communicate

creating an entirely new formulation which

workshops, on warehouse floors to remove

and educate our customers. The results are

blends the highest-quality raw materials with

forklift marks, and garage forecourts, it’s

paying dividends. Internally, as well, the team

surfactants to produce a 100% soluble block

diluteable 200:1 to gently pre-spot carpets,

has been reinvigorated. There’s a great energy

to clean and freshen urinals.

upholstery and laundry.

and buzz about the place - everyone’s excited

Finally, the team is crucial to our success

One of our flagship products is Citra Clean,

Our expertise lies within washroom cleaning

and enthusiastic to come to work because

- our sense of family means that we all take

and maintenance and we’ve led the field in

there’s a genuine sense of community.

ownership of the company and we have a

biological technology for decades. We offer an

22 MAY 2018




with high-risk sectors like hospitals and the

Does product training form an important part of your offer? If so, what delivery methods do you use?

food industry, where antibacterial cleaning

We’ve actually just rolled out a new product

is essential. If there’s an environmentally

training programme this year after we

sympathetic option available, customers can

appointed Linda Nardizzi as our national

rest assured we’ll know about it. For instance,

account manager in January. In the coming

our Citra Clean is user-friendly, with a pH similar

months, she’ll be meeting with our existing

to water, and our biologicals range exists so

clients to answer questions, demonstrate our

that we can offer a greener option to clients in

products and educate them on our range. We’re

lower-risk sectors.

also in the process of creating informational

accreditation. Some of the time, chemicals are necessary to do that - especially when dealing

award-winning complete washroom solution

videos that customers can access in their own

to eradicate bad odours and keep pipes free-

time. Our products are powerful and versatile,

flowing, which helps to avoid the expense of

so we want to make sure people are aware of

regular plumbing call outs. Our Biological Urinal

the full extent of their capabilities.

Blocks and Blu Away Biological Washroom

powerful enzymes, so they’re environmentally

What product development plans can we expect from the company in the near and medium term future?

sympathetic and effective.

We’re constantly reviewing our operations to

Cleaner are formulated from blending harmless strains of naturally-occurring bacteria with

When customers see our brochure, they’re

improve our ‘green’ offering and reduce our

usually surprised by the extent of our offering

environmental impact. We keep abreast of the

- there’s everything from carpet cleaners and

market, and visit as many exhibitions, seminars

How important are commendations like Green Apple and Ecolabel in communicating your green message?

and conferences to keep on learning.

What is your route to market across the various sectors that you serve?

We’re proud to have the Green Apple

do. He’s not only highly respected within the

commendation and to support the initiative

industry but he’s also a pioneer in his own

We don’t just operate in the UK, we’ve been

going forward - I’ll actually be on the judging

right, finding new ways to develop the next

supplying clients all over Europe, Asia, Africa,

committee for this year’s Green Apple awards.

generation of cleaning chemicals.

stain removers to insecticides, air fresheners and laundry powders.

and Australia since the ‘90s.

Mainly, Ecolabel and Green Apple are useful

We have an incredible chemist, Admire Changamire, who is instrumental in what we

We’re working on something very exciting

because they’re universally recognisable.

at the moment for the kitchen sector, so watch

‘people buy from people’ and while our strategy

Everyone can understand that a product is up

this space...

obviously includes traditional marketing, PR

to a suitable standard just by looking.


We’re firm believers in the old adage that

and advertising, our key route to market is going out on the road to meet with clients faceto-face. Educating customers is a big part of our operation, and moving forward we aim to have much closer relationships with our buyers.

How ‘green’ are your products and manufacturing processes, and what does being green really mean within the cleaning sector? We formulated and offered ‘green’ alternatives to traditional products before it was fashionable to do so, having created our enzyme-based drain cleaner way back in 1986! We then went on to develop our Bio Dose, Bio Clear Drain and Grease trap maintainers for the commercial catering sector. They’re designed to degrade the fats, oils and grease discharged into pipes, drains and sewers and are compatible with septic tank units and sewage systems. Our main aim, however, is to manufacture products which offer effective cleaning and, where appropriate, meet the criteria for EN WWW.CLEANINGMAG.COM

Admire Changamire, chemist at Bio-Productions. MAY 2018 23



Manchester Cleaning Show 2018 Review AS this issue of C&M goes to press, the second

delegation of from the Chinese Wuhan

Cleaning Show is now established as a regular

Manchester Cleaning Show has just come to

Cleaning Industry Association who were

date in the calendar for cleaning, hygiene and

a close. The event took place at Event City,

hosted by the CSSA. Visitors came from two

FM professionals. It’s now full steam ahead

Manchester on 11 and 12 April 2018 and was a

sectors: specific cleaning professionals who

as we look forward to the Cleaning Show in

phenomenal success. The event followed the

made up 64% of the visitors - mainly contract

London in March 2019, where we will see a

same exhibition and free conference format as

cleaners (27%) and distributors (12%); and

large number of major brands in the UK’s

its parent Cleaning Show, held in London every

other professionals totalling 34% including

biggest event which attracts a much larger

two years, and was organised by the British

10% from the education sector, 7% from

international audience.”

Cleaning Council and Quartz Business Media,

hospitals/healthcare and care homes and

publisher of C&M.

9.5% from hospitality/leisure and retail.

A total of 2411 attendees visited over two

Vanessa Van Santen-Smith, event director,

What follows is a round-up – in pictures and quotes – of what happened over the two days of the show. Further details of what went

days - a 4.5 % increase on the inaugural

said: “The feedback we have received from

on at the Manchester Cleaning Show can be

Manchester Cleaning Show in 2016. Visitors

exhibitors and visitors has been remarkable

found at:

attended from 19 countries including a

and we‘re thrilled that the Manchester


“This year’s Manchester Cleaning Show was substantially busier than the first one we hosted in the North West two years ago. There was a really good turnout, and the quality of both the exhibitors and speakers was excellent. Overall it was a very good event and our decision to introduce a regional show in the north to alternate with London has been proven to be very successful.” Stan Atkins, chairman, British Cleaning Council and CEO, BICSc.

“The Manchester Cleaning Show has once again provided us with an excellent platform to showcase our range of products and services - including Connected Cleaning - a new concept of networked cleaning that provides a comprehensive overview of machine fleet and manual cleaning activities. Over the two days, we have enjoyed welcoming existing customers to our stand as well as meeting new clients and discussing their cleaning challenges.” Simon Keeping, managing director, UK and Ireland, Kärcher (UK) Ltd.

24 MAY 2018


a clean sheet laundry has evolved...

With the EvoClean venturi laundry system, Hydro Systems has developed a four, six or eight product commercial laundry solution which eliminates the routine maintenance requirements of competing peristaltic systems. Lightweight, with a small footprint, integrated flush manifold, low-level alarm, on-board control system and remote formula select, there really is no comparison. With no chemical drop-off or deteriorating performance from worn tubes, EvoClean ensures consistent results and satisfied customers, wash after wash.

for more details call +44 (0)1344 488880 or visit our website

visit us on stand




“Big is often not beautiful, and the Manchester Cleaning Show was just the right size to be interesting throughout, friendly and informative. The stands were vibrant and varied, providing an excellent range of products and services for everybody in the cleaning industry. I really enjoyed the show, and will certainly return.”

“The Manchester Cleaning Show has been brilliant. We’ve had a lot of footfall that we didn’t expect, met lots of current customers and potential new customers, engaged with other suppliers - it’s been really exciting.” Charlotte Parr, UK head of sales and marketing, Bunzl Cleaning and Hygiene Supplies.

Doug Cooke, chairman, CSSA.

“The show has been incredibly busy. But it’s not just the volume, it’s the quality of the people we’ve been talking to that has exceeded expectations. As well as smaller companies and one-man bands, we’ve had national groups, the bigger boys as well, people with buying power.”

“The Manchester Cleaning Show was vibrant. The feedback from our members was extremely positive - they had plenty of really productive meetings and were busy from beginning to end of the show. Importantly for our members, we met with contract cleaners and other buyers of cleaning and hygiene products. It was the perfect opportunity to explain the value of our Accreditation Schemes and encourage them to specify scheme membership in their tenders.” David Garcia, vice president, Cleaning and Hygiene Suppliers Association.

Phil Collumbine, sales director, Jangro Group.

“Once again Manchester gave the whole of the cleaning sector a regional platform where new products could be showcased, new ideas could be discussed, and key issues could be debated. The networking opportunities were also fantastic, as not everyone can get down to the London show. Also our industry is now moving so quickly in terms of innovations, technology and fresh challenges, we need the Cleaning Show to be an annual event to keep up with what’s happening.” Paul Thrupp, Federation of Window Cleaners and deputy chair of the BCC.

“Statistics show that the cleaning industry is made up primarily of micro, small and medium sized enterprises. Engaging with these businesses is crucial to getting the health and safety message out there, and presenting a series of health and safety seminars at the Manchester Cleaning Show provided HSE with a perfect opportunity to do just that.” Tracy Hamilton, operational policy advisor, HSE. 26 MAY 2018


MotorScrubber now has suction, introducing FORCE the super heavy duty FHHJXXTW^ YTTQ YT Ä…Y onto any medium or large scrubber dryer COME SEE FORCE AT Interclean Amsterdam 15th - 18th May, Stand 05.204


0044 (0)114 478 8710 | |


Stainless steel appearance and elegance Finger mark resistant coating Environmentally friendly consumables Visit us at

Stand 10.105

Kennedy Hygiene Products T +44 (0) 1825 768141 F +44 (0) 1825 768143 E




“The Manchester show was really good. We went to the London one, enjoyed that, but it was close to the city centre so we knew there’d be people there. We went to the Manchester show not knowing what to expect but it was really busy and the show looked really good. We spoke to a lot of people about what we do, I was happy with the way it has gone.”

“The first Manchester Cleaning Show was amazing, really busy, and we thought this year’s might have been a little bit down on that, but it’s not - it’s completely exceeded what we expected. The calibre of the customers has been really high.” Daniel Cross, marketing manager, Vaclensa.

“For us, the show has been brilliant. We could have closed the doors on Wednesday night and we’d have been happy with it. Thursday morning was incredible. We had some big customers, some new customers, some old customers wanting to progress, dealers as well.” Rue Paul, national sales manager, Viper.

28 MAY 2018

Chris Herrett, British Institute of Facilities Management.

“The show was very, very good. There was a buzz, people were very positive, very intuitive and they showed a genuine interest in what is going on in the cleaning industry.”

“The show has gone really, really well. We have been busier than expected. Considering it’s a smaller show than London we had a lot of footfall…It was an amazing success.”

Ashley Cooper, international key account manager, Kennedy Hygiene Products.

Kayley Sugars, marketing manager, Spinaclean.

“The seminar went well, very good attendance and some interesting questions afterwards as well. This is the fourth year I have presented at the Cleaning Show and it is always a really interesting audience. It’s a good mix, and we always end up with people who actually have influence over the things we are trying to talk about.” Rob Shaw, HSE, who presented in the seminar theatre on preventing slips, trips and falls.


INNOVATION • • • • • •

Single source supplier of over 3000 product lines Dedicated account management Product rationalisation with expert advice Technical support and product training with certification Complete Health & Safety supporting literature Full KPI reporting with account monitoring

SUPPORT • • • • •


Monthly consolidated invoicing by region, site and product Nationwide direct to site or bulk to store delivery with our own transport 24/7 Online ordering and product support FREE on loan dispensers, fitted free of charge* FREE site surveys and installations*



Face to Face with Colin McCartney, sector specialist at EBT Industrial Could you give us a bit of background to EBT Industrial?

its chemists work alongside their engineers

ECOBAT Battery Technologies (EBT) is a pan-

it doesn’t actually manufacture batteries.

European battery distribution business formed

This means we are ‘free’ to supply what we

from the consolidation of three separate

believe are the best products from a choice

but related companies, owned by ECOBAT

of manufacturers, in order to provide the

Technologies - the world’s largest lead smelter

best solution for the needs of our customers.

and supplier. Within the wider ECOBAT group

Therefore, we offer whatever technology is

- certainly in terms of batteries - the entire

required to best fit the requirement: there is

lead life cycle is incorporated because its

not a single, one-glove-fits-all Utopia.

to formulate specific alloys for their products,

There is no question that the ‘in vogue’

various members include the smelting mills

battery technology is lithium and that, in some

that supply lead alloys to the world’s battery manufacturers, the battery distributors that

Colin McCartney

applications, it offers an excellent solution. However, it has some significant drawbacks

supply the batteries those manufacturers produce, and the waste collection and

installation and service programmes, which

when taken from an initial/replacement

dismantlers that collect and separate the scrap

offer complete peace-of-mind.

purchase cost perspective and is far from an environmentally friendly option in terms of both

lead from the rest of the batteries and return it

Can you describe the sectors of the UK market that EBT Industrial serves?

its original manufacture and end-of-life disposal.

EBT Industrial that represents the ECOBAT

Batteries are such a widely used product that

lead crystal developments in lead-based

group from its four primary industrial

there are few areas where we do not have a

technology look like they provide a more

locations in Braintree, Bristol, Washington,

presence, but reflecting the size of the market,

suitable solution across the board for many

and East Kilbride.

materials handling is the largest single sector.

cleaning industry applications and they come

That said, the cleaning sector is very important

without the previously mentioned cost and

How does EBT Industrial compete in a crowded UK market?

to us, and is the second largest and growing

environmental issues that overshadow lithium.

Primarily, it’s about providing customer

include US Battery and Sonnenschein, widely

service across a range of disciplines. We

regarded as the premium batteries in the field.

back to the lead mills for re-smelting. When it comes to industrial batteries, it is

Interestingly, the latest pure lead and

significantly year-on-year. Our core brands

believe there are four key elements that

Does EBT Industrial plan to add new products to its range? Relating directly to these new lead technologies, we are about to launch the

basis for us to add the remaining three. Next,

What battery technology does EBT Industrial offer and what makes most sense for the varying needs of the cleaning sector?

there is knowledge - a combination of battery

Although the ECOBAT group has very close

including lithium, because it is high performing

expertise and on the ground experience -

ties with the global battery manufacturers and

and resilient, able to be discharged deeper,

allow us to excel in the solutions we offer for our customers. The first is the products we supply, which are first-class and provide the

ECOBAT Lead Crystal range, which will be a first for the UK cleaning market. It provides a genuine alternative to the existing technology,

that allows us to understand our customers’

cycled more often and recover to full rated

individual requirements and find the most

capacity over and over again, therefore

appropriate solution. Third is our 13-strong

delivering a prolonged service life, which is a

national branch network, including the four

primary objective.

specialist industrial centres and a team of

Referring back to our key elements, any

dedicated service engineers that can put the

product introduction we make is subject to

formula into practice literally anywhere in

a stringent testing and verification process,

the country. Finally, there is the care that is

which incorporates the following protocols:

evident in everything we do, from the testing

after being satisfied with our in-house testing,

and verification applied to every product we

which includes battery charge profiles,

offer, to on-site assessments to ensure the

battery discharging and capacity discharge

customer’s full requirement is understood, and

testing, we undertake field trials in arduous

the inbuilt traceability and transparency of our

Continued on Page 33.

30 MAY 2018



Introducing our new MTech range

AT A GLANCE 9Built using cutting edge management systems technology

9Innovative touch screen display with built in video tutorials on how to operate the machine

9Consistent, continuous cleaning for up to 4 hours

9Cruise control - preventing accidents and allowing the operator to set the desired speed

9With brush pressure of up to 100kg, the ICE

MEET ROBO 3 Our newly upgraded robotic scrubber dryer, the most advanced fully automated machine on the market.

MTech equipment can tackle the most stubborn dirt

9Eco Mode - reduces water and energy consumption by using only the quantities you need

9Super-fast mapping 9Consistent, continuous cleaning for up to 6 hours

9Precise navigation using the unique laser radar

9Robo 3 will drive itself to the cleaning start point

9Multiple areas can be cleaned in one cleaning cycle

9Detailed reporting available 9Unlimited cleaning patterns and zones For pricing and exible options, please contact us at

BOOTH NO. 01.111

The power of Wecoline Thousands of professional cleaners work every day with Wecoline cleaning materials, and for a reason! Wecoline helps you to upgrade your work quality and to do more in less time. That’s the power of Wecoline.

BIGGER CAN BE BETTER The new i-mopXXL delivers a 40%* productivity increase




*40% more productive than the standard i-mopXL. I-mopXL - scrubbing width 46cm, i-mopXXL - scrubbing width 62cm.

Interclean Amsterdam, 15th - 18th May, Stand 02.121



replacement, the charger and the charge regime that the battery undergoes is vital to ensure its longest possible lifespan. Using the most suitable charger delivers ongoing efficiencies and will use less energy, while returning the best battery management, so both elements contribute to the environmental credentials of choosing the correct solution. Taking the lead-acid battery in isolation, surprisingly it is one of the most recyclable of all consumables, with a rate of more than 99%! The lead in a waste battery - which we can collect on our customers’ behalf - can be re-smelted for the production of lead products, including lead ingots for the manufacture of batteries, the case is reprocessed in polypropylene and the sulphuric acid from the electrolyte is converted into gypsum for the construction industry.

Continued from Page30.

what we do emphasise is the need for our

conditions to put the product through

customers to apply the prescribed charge

its paces, while monitoring its specific

regime that optimises the machine’s

use and how the batteries are charged

reliability. However, given the opportunity, we

and discharged. This process can take six

would be very happy to engage in end-user

months or more, so represents a significant

training alongside our customers.

investment, but once complete, affords us the

How does EBT Industrial service its customers, particularly in rectifying faults? Does it have its own service engineers or is that service outsourced?

confidence that the addition is worthy to be part of our product offering.

How ‘green’ are EBT Industrial’s batteries, particularly in terms of lifetime and - most importantly recycling?

Customer service is our foundation principle and we believe the only way that can be

needs, certain key requirements must be

Given that battery faults are rarely down to product error, does user training form a part of the EBT Industrial offer?

encapsulated and optimising the life of the

It is extremely difficult to effectively reach

personal and business level, not just in terms

battery is central. Alongside making sure

the individual operatives that actually use

of rectifying faults, but in terms of advice,

that a high-quality battery is selected for the

the equipment on a day-to-day basis, but

direction and support.

When scoping the solution for our customers’

effectively applied is through our own team of specialists and service engineers. They allow us to build relationships on both a

How will the company continue to develop its offering in the near to medium term? As a service provider, we have to be ready to adapt to all eventualities, so we naturally keep an eye on the trends in the market and the developments that the equipment manufacturers incorporate, in order to be able to respond to the ongoing requirements of our customers. However, as power storage experts, we also have specialist knowledge which allows us to plan for the future and proactively apply our development strategy, which is geared to provide for the needs of our customers. WWW.ECOBAT.TECH WWW.CLEANINGMAG.COM

MAY 2018 33



32 0


H al l0 1

•S ta n

Clear Drains Clear Conscience

How ‘smart’ does a washroom need to be? The smart revolution is taking off fast - even in the washroom. But how necessary are smart solutions in the relatively simple environment of the public toilet, asks Stuart Hands from Tork manufacturer Essity? TECHNOLOGY has transformed

the washroom. Elsewhere there

our world. It has changed the way

are ‘magic mirrors’ in ladies’ toilets

we work, shop, communicate, and

which enable female washroom

navigate our way around. And it

visitors to virtually try on make-up.

has even found its way into the

And there are some toilets that

washroom. According to various

respond to voice commands.

studies at least 75% of us now take

refinements really necessary? Or are

with us. Meanwhile, the washroom

they simply gimmicks developed

environment itself is becoming

simply because it has been

increasingly high-tech.

technologically possible to do so?

Everywhere we go we see

The award winning original Biological Urinal Blocks and Blu-Away Biological Washroom Cleaner. A complete washroom solution for your urinals and contaminated floors. • • • • •

Water Saving Biodegradable Eradicates Odours Prevents Blockages Green Apple Award Winner T: +44 (0) 1444 244 000 E: W:

To answer this we must first

sensor-operated taps, automatic

look at our basic requirements

flush systems and lights that

when visiting a public washroom.

turn off when the room is empty.

It should be clean, hygienic and

And if we look further afield we

accessible to everyone. All facilities

will discover many more weird

should be quick and easy to use to

and wonderful systems that are

avoid the visitor having to queue.

‘smartening up’ the toilet as we

And there should be a continuous

know it. In China, for example, a

supply of toilet paper, soap and

block of impressive washrooms

hand towels at all times.

recently appeared in an upmarket

It can certainly be argued that the

Beijing facility. The new toilets at

toilet technology examples listed

Fifth Space feature flat-screen TVs,

above are not strictly necessary

vending machines, ATMs, wifi, and

- and some may even be counter-

electric scooter charging stations.

productive. Take the video screens

Meanwhile, Japanese toilet

for example. These are highly likely

manufacturers have long been

to cause men to linger longer than

associated with smart lavatories

they would normally do which

that incorporate a bidet function,

might actually exacerbate the

heated seat and integral ambient

problem of queueing.

lighting. These toilets are often

On the plus side, however, the

operated via a remote control and

screens - which are manufactured

have seats that rise automatically

by Captive Media and usually

when a man enters the room and

situated in trendy bars - provide a

that lower when a female presence

talking point that will potentially

is detected.

draw in more customers. And they

In many parts of the world there

34 MAY 2018

But are such high-tech

our smartphones into the toilet

have the capacity to show adverts

are now ‘video games’ that allow

between games which could be

people to play virtual football, drive

used to promote the bar’s menu,

a car or operate a tank while using

offers and events. WWW.CLEANINGMAG.COM

of Alibaba and early versions have

EasyCube - offers a number of core

been installed at the West Lake

benefits for users, cleaners and

Intime Shopping Mall in Hangzhou

FMs. Tork EasyCube ‘connects’ the

City in China. Claimed to be the

washroom and uploads data on

world’s first ‘smart ladies’ room’, the

washroom traffic and dispenser

facility uses augmented reality-

refill levels to the Internet. This

powered digital screens that allow

enables cleaning staff to monitor

shoppers to virtually try on lipsticks,

visitor traffic and dispenser refill

blushers, eyeliners, and eyeshadow.

requirements remotely via their

While on the face of it a gimmick, this technology could

tablet or smartphone. Besides saving cleaners valuable

drive up profits because the beauty

time that would otherwise have

products are sold via vending

been spent manually checking

machines in the washrooms. And

washrooms, the system ensures

the trying-on process takes place

that any run-outs and clean-up

while the women are queueing up

tasks are dealt with quickly and

to use the facilities, so the mirrors

efficiently. This helps to improve

could actually make the wait

hygiene while enhancing user

more bearable and improve the

satisfaction and preventing the

washroom experience.

queues often associated with

Meanwhile, voice-activated

out-of-commission cubicles. The

toilets have been developed by

system is currently being used in

Japanese high-tech manufacturer

airports, amusement parks, offices,

Kohler. These were launched at

and shopping centres throughout

this year’s Las Vegas Consumer

Europe. After its recent installation

Electronics Show in January.

at Unilever’s office headquarters

The toilet comes with its own

in Hamburg the company has

smartphone app which allows

managed to cut its number of

the user to ask Alexa, Google

cleaning rounds from 90 to 68 per

Assistant or Siri to heat the seat

day. The system has also made

or raise or lower it for them. Like

the company’s cleaners’ lives less

the previous two examples, these

stressful since they now have

toilets provide a talking point that

the assurance that soap, towels

could potentially boost business in

and toilet paper supplies will be

a hotel or restaurant.

available 100% of the time.

While these innovations all

This is just one example

provide a fun addition to the

of technology being used in

washroom experience, there

washrooms to good effect. Another

are other smart solutions on

can be seen at Tokyo’s Narita

the market that provide much

Airport where the washrooms

more tangible benefits for the


smart system, for example - Tork

•S ta n

user and the operator. Our own

H al l0 1

The ‘magic mirrors’ provided in female toilets were the brainchild


32 0


Continued on page 36.

Citra Clean Concentrate & Citra Clean Ready-to Use (Orange Squirt), created from the natural solvents present in the peel of citrus fruits. Our most versatile, powerful and effective pH neutral cleaner & degreaser. Water based, biodegradable & quick splitting natural technology, for all your janitorial and industrial applications. Go Green... Go Orange T: +44 (0) 1444 244 000 E: W:


MAY 2018 35



So it may be argued that while smart

Continued from page 35.

us has had an important effect on the smart

are being upgraded in time for the 2020 Olympic

toilet revolution. Washrooms that offer sub-

solutions are not always strictly necessary in

Games. The facilities now feature voice-

standard facilities are regularly being named

the washroom, technology is helping to drive

guidance systems as an aid to the visually-

and shamed on blogs, websites and on social

up standards, generate publicity, improve the

impaired plus a light alert that acts as a signal

media while apps that invite people to rate

user experience, boost profits and - in the case

to the deaf in cases of emergency. And again in

public toilets are becoming increasingly widely

of Tork EasyCube - ensure that the washrooms

Japan, there are toilets in some facilities that

used. And those venues where the washrooms

are both better equipped and more efficiently

analyse the user’s urine and provide screening

have become a talking point - whether due to

managed. And as an increasing number of

services that could be an invaluable early

video games, magic mirrors or voice-activated

people see the benefits that smart solutions

warning of health issues.

capabilities - are attracting attention on social

can provide, such systems will soon become an

media and generating free publicity for the

integral part of the washroom experience.



The fact that around three-quarters of us now take our smartphones into the toilet with

Joined-up thinking Rick Stoor, MD of Templa Computer Systems, explains how the opportunity now exists to capitalise on the newly-built interface between contractor and supplier software systems. SINCE 2017, full integration between the Enterprise

Why has this been a problem until now?

system, combined with an effective process for

Resource Planning (ERP) systems of cleaning

In the world of contract cleaning, the status quo

processing back orders.

contractors and janitorial suppliers has been

has always been that the contractor delivers

fully available and, where already in use, is saving

cleaning materials (stores) and washroom

use more than one supplier and it doesn’t

both partners in the arrangement thousands of

consumables to client sites using the middleman

take much imagination to see that things

pounds a year through reduced administration,

of the janitorial supplier. Each contractor has

can get complicated. Nowhere is this more

not to mention more effective budgeting and

hundreds of sites and each delivery is quite

obvious than in the key tasks of ordering

cost control. This major step forward has been

small - a couple of months’ supply. Contractors

and invoicing.

made possible by the introduction of e-trading,

also want to ensure that site budgets are not

or EDI (Electronic Data Interface), a technology

overspent, that only the permitted products

How is the process currently managed?

long missing from the industry that describes the

are ordered and that products rechargeable to

The top half of Diagram 1 shows how the

automatic exchange of data between a contractor’s

clients are correctly invoiced - often with prices

majority of cleaning contractors and their

and a janitorial supplier’s purchase order and sales

that vary between clients.

janitorial suppliers interact to manage the

invoicing systems - a process that removes the

On the supplier side, the janitorial company

Add to the mix that one contractor may

process. Areas of potential inefficiency

need for extensive manual intervention in the key

must deal with the high volume of small


stages of order raising, order capture, contractor

deliveries to sites dotted all over the place

1. An absence of proper budgetary control for

invoicing, and client recharging.

and therefore needs an efficient routing

contractors at site level. 2. Considerable duplication of effort in placing orders - for example, a contractor’s admin staff will often place an order on a supplier’s website, key the detail into a budgeting spreadsheet, then again into the purchase ledger to raise an official supplier order and one final time to generate a client invoice - the same transaction recorded in four separate systems and all requiring manual reconciliation. 3. Time spent ‘unpicking’ supplier invoices. A single invoice might show up to 50 deliveries to different sites, all of which need to be validated in the contractor’s purchase ledger against a purchase order and a budget control sheet. Inefficiencies exist on the supplier side too. The creation and emailing of sales orders from the website and the production of a constant

Diagram 1

36 MAY 2018

Continued on page 43. WWW.CLEANINGMAG.COM

Specialist in high level cleaning equipment;



External Window Cleaning Internal Window Cleaning High Pressure Cleaning High Reach Gutter Cleaning High Level Internal Dusting High Reach Soft Washing and much more...

For more information contact us on; T: +44 (0)1626 830830 E: W:



Streamlining the shine on hard floors Cleaning and maintenance of hard flooring can require some hard choices and decisions. Gordon McVean of Truvox International outlines the most important factors and trade-offs when specifying machines for polishing and burnishing within a floorcare regime. TALKING to contract cleaners and facilities

and easy to handle so that performance can be

managers, their most widely shared concern is

sustained, comfortably and safely by the user.

the need to streamline their cleaning operations.

Among the other important features to

Contractors are forever looking over their

look out for, a floating pad drive that adjusts

shoulders for fear of competitors that can do

for uneven floors and a tough vacuum skirt to

the job more cost-effectively. Managers want to

contain and suction up all dust. A centre wheel

demonstrate value for their cleaning budgets

will also aid manoeuvrability and allow up-to-

trade-off for these benefits is lower motor power

to their bosses, often by maintaining standards

the-edge burnishing. It should go without saying

and pad pressure, with a heavier weight.

while showing savings.

that build quality will be decisive in ensuring

Boosting efficiency and speeding up the daily

reliable performance in the longer term.

With hard floors, the right sealant and protective finishes are crucial to limit the

routine is as important in budget management

The scale of the task determines the size of

penetration of moisture and contaminants and

- controlling the cost of labour, which accounts

machine. Cleaning widths of 43cm or 50cm cover

prolong the floor’s life. Refinishing also makes

for the lion’s share of spending - as specifying the

most situations.

cleaning easier, so factor floor maintenance into

equipment with the most economical purchase and running costs.

High-speed rotaries may be specialised tools but they can polish a wide variety of floor types,

your machine selection. When considering low-speed rotary machines,

with the right brushes or pads - such as: stone,

remember that the rpm may be a fraction of their

required when it comes to cleaning and

granite, marble, terrazzo, vinyl, and PVC, as

faster sheen-stealing burnishers, but their utility

maintaining hard floors. Choosing the right

well as concrete, terracotta, quarry tiles, safety

is high. If hard floors must endure heavy soiling

machine involves making important distinctions

floors, and raised rubber. These rotaries come

and impacted dirt, then scrubbing will be vital,

between buffing and burnishing, between

into their own in applications ranging from food

and burnishing with a high-speed rotary won’t

maintenance tasks and finishing, and between

processing plants and supermarkets to hospitals,

be effective.

multi-use and specialisation.

airport concourses and sports centres.

There are other hard-headed decisions

Where there are large floor areas to maintain,

All rotaries in the Orbis range are designed and

A lower-speed rotary - typically with speeds of 200-400rpm - can spray and scrub, clean

the choice is often less difficult. The budget may

manufactured in the UK. The 43cm-wide version

aggressively and maintain or even renovate

allow ‘horses for courses’ - a mix of different

of the Orbis UHS (ultra-high speed) 1500 can

hard floors. It can also polish or buff, even if


types of rotary and other machines dedicated

burnish an area of up to 860m in an hour - that’s

it’s not to the same sparkling finish of speedier

to particular tasks and/or parts of the building.

more than three tennis courts. Its bigger sister,

machines. Exploiting this versatility can help

In smaller facilities, a compromise has to be

at 50cm, will almost complete the fourth court in

streamline a hard floor maintenance regime,

struck. However, in either case, the specific

that time - covering 1000m2.

while also boosting return on your investment

requirements of the building and the different

Especially where floors need to be polished

in the machine itself. Again, features such as manoeuvrability and

capabilities of burnishing and polishing

during opening hours it’s a great advantage to

machines need to be carefully weighed.

go over to battery power. The smaller Orbis UHS,

the profile and compactness of the unit need

for example, comes in a cordless version that

to be taken into account in procurement. The

So what are the essential features to look for in a rotary?

can burnish floors for up to two hours on a single

layout or size of rooms may dictate the choice of

charge of its maintenance-free gel batteries.

a smaller, lighter machine.

When the priority is to create a sparkling, high

The operating speed remains the same at

sheen finish, quickly and effortlessly over large

1500rpm. But there are other factors to weigh in

- even tackling tasks such as carpet shampooing

areas, then high speed is of the essence. A high-

the decision. There’s a valuable safety gain from

and bonnet mopping, where a slightly lower

speed rotary typically operates at speeds of more

eliminating the risk of tripping pedestrians or

operating speed becomes an advantage. A

than 800rpm to around 1500rpm. Equipped with

snagging a cable around fixtures and obstacles.

machine suited to cleaning and scrubbing hard

a powerful motor, such a machine can turn in

And building users will also appreciate the quieter

floors (using an optional solution tank and spray

high-productivity burnishing performance daily.

operation. With a sound level of just 56.6 decibels,

attachment) can be reconfigured by adding

As this is likely to involve operators putting in

the machine is particularly popular in healthcare,

weights and fitting heavy-duty brushes for

long shifts, the machine should be well balanced

retail and education settings. The inevitable

38 MAY 2018

Some rotaries are more adaptable than others

Continued on page 44. WWW.CLEANINGMAG.COM

You need staying power … so we won’t run out on you

ESZ¾ Uˆ CMPDL CBUUFSJFT Sonnenschein M (1,000 cycles gel battery)

From our new head office facility in Market Harborough, BSH supply innovative battery/charger and service solutions on a national basis. In addition to Sonnenschein, BSH supplies its own range of industrial Pegasus Batteries which include 2 volt cells, deep cycle AGM sealed, tubular and flat plate technology, all of which are designed to maximise the performance of your equipment.

DZDMFT 74 TUBOEBSE DZDMFT JO BDDPSEBODF XJUI IEC 60254-1 NEW To talk to one of our team please contact our UK office +44 (0)1858 433 008 or email FORVJSJFT!CBUUFSZTFSWJDFIVC DPN




10,000,000 Henrys… and counting OVER the last 40 years more than 10 million Henrys have been manufactured by Numatic International, and most of them are still in use today. Independently rated as ‘the UK’s most reliable vacuum brand’, all Numatic products are built to last and Henry is no exception. He may have changed slightly over the years, with new technology and features, but his professional design has stood the test of time. The company can still service the very first Henry today.

Five things you didn’t know about Henry 1. He’s the only volume vacuum cleaner still manufactured in the UK. 2. Over 10 million Henrys have been made and most are still in use. 3. He’s been independently rated as the UK’s most reliable vacuum brand. 4. His face first appeared in the late 70s. 5. These days he comes cordless too, for professional and home use.

to Numatic, Henry is the best-selling cylinder

is the perfect all-rounder, cleaning carpets, hard floors, cars, stairs, DIY etc. Andrew Ernill, head of marketing at Numatic International, said: “People love Henry because he cleans up everything and never breaks down. He just goes on and on. Henry has seen some

Since Henry first rolled off the production line in 1980 he has grown in popularity. According

powerful and efficient cleaning technology, he

Downing Street and the Houses of Parliament. Behind his familiar smile, Henry is packed full

changes over the years as we have improved his hose, his wheels and his motor, but the core

vacuum cleaner in the UK, and is exported to

of innovative features including versatile and

of Henry - great cleaning performance and his

more than 86 countries worldwide. Originally

professional tools, high-efficiency filtration, long-

famous smile - has remained unchanged.”

designed to clean offices and hotels, Henry is

life motor, and unique self-seal tab for emptying

now seen everywhere from building sites to 10

with no dust and no mess. With his A-rated,

Long live Henry! WWW.NUMATIC.CO.UK

The evolution of the professional vacuum cleaner SEBO’S Evolution range of vacuum cleaners

includes a convenient wand and

placed ergonomic carry handles and quick

focuses on the essentials. The machines are

integrated suction hose for hard-

access to all extra tools, the Evolution range

robust, easy-to-use, economical, simple to

to-reach-areas. The hose can also

is ideal for anyone to use in all commercial

maintain, effective, and reliable.

be used on typical above-the-


floor items such as furniture


SEBO has evolved the professional design to ensure efficient and effective services can

that collects dust and dirt

be delivered through its professional vacuum

using the built-in tools. The

cleaners. The Evolution range comprises the

brush can be adjusted by

Evolution 300, Evolution 350 and Evolution

using the foot or telescopic

450 which offer working brush widths of

tube to four different

30cm, 35cm and 45cm respectively.

heights depending on the

Fulfilling the requirements of the

floor surface. If the brush

European Ecodesign Directive for vacuum

of the SEBO Evolution is

cleaners, the Evolution range offers

obstructed, the machine

innovative features within remodelled upright

turns off automatically

vacuum cleaners. With a light handle weight

and a red indicator gives

for smooth manoeuvrability, this machine

notification of a problem

also cleans flat to the floor and offers a

- an excellent feature to

powerful 890W suction that ensures excellent

prevent damage.

cleaning results. The design of the Evolution range also 40 MAY 2018

SEBO launches YouTube channel SEBO has launched its own YouTube channel. Having recently introduced the latest ePower ranges, including the brand new X7, SEBO’s YouTube channel provides ‘how to’ guides for the new models. The guides focus on vacuum cleaner maintenance tips such as changing the filters, bags and brush rollers on different models.

With a sturdy foot pedal, thoughtfully WWW.CLEANINGMAG.COM



Vacuum cleaners make space for innovation Technical advances are making what may seem like a routine task for everyday equipment much easier and more efficient, says Gordon McVean, international sales and marketing director at Truvox International. OF all the floor cleaning tasks, vacuuming

with standard consumables. A cable wrap at

seems the most unexciting. In any well-used

the top of the machine with a hinged cover

and well-run building with carpets, the daily

prevents tangling and keeps the cable out of

vacuum cleaning happens like clockwork.

harm’s way. Another design nicety is that replacing a

And commercial vacs tend not to look much

worn or damaged cord could not be more

different from their domestic cousins.

straightforward. There is no need for a service

One exception is the wide area vac, best deployed where there are large expanses of

engineer or call-out charge. The tool-less

carpet: we have clients who have saved many

process just requires a coin to release the

hours of labour, and thousands of pounds on

retaining screws, before pulling out and then

the annual cleaning budget, by switching from a

replacing the cord. Any advanced vacuum cleaner should also

fleet of tub vacs.

safeguard indoor air quality to help control

Another is the backpack vacuum that allows cleaners to clean stairs and in theatre stalls,

allergies. This is crucial where hygiene is a

trains and other confined areas productively

priority, but we also believe it’s important

without excessive effort. An ergonomic back

everywhere. We have committed to the HEPA 13

support and harness means carrying the

standard of filtration. It means these vacuums trap particles of 0.3 microns and larger, or some

lightweight unit is comfortable and unobtrusive. hassle of a trailing cable, daytime vacuuming

99.97% of airborne matter. As on our battery

generation of vacuum cleaners apart from

around customers and employees, or in

upright, the bag also has an automatic closing

their old and familiar predecessors. The most

healthcare settings, is seamless and safer.

feature to prevent dust particles from escaping

Technical advances are also setting the latest

notable example is the transformation of the

Thanks to a lithium ion battery, there is

while it’s being replaced. So while vacuuming may seem mundane to

traditional upright vac to battery technology.

more than 50 minutes of runtime and it fully re-

We were proud to launch this industry first and

charges in 2.5 hours. This 43.8V battery supplies

onlookers, not all vacuums are the same, as

win an innovation award for the Valet Battery

some 312W of vacuum motor power so there is

advanced design and innovative technology

Upright (VBU). But the feedback from clients

no compromise in performance.

make the workaday routine smoother and

and cleaning teams revelling in their new-found freedom is even more gratifying. Without the

High productivity - covering 265 square metres per hour - can be sustained with

more efficient. WWW.TRUVOX.COM

ease, and a self-adjusting nozzle allows the vacuum to float over hard and soft flooring. Our designers achieved these and other gains without a weight penalty: the cordless upright weighs just 5kg. Technical refinements are also adding value to the ever-popular tub vac. Greater energy efficiency cuts clients’ utility bills as well as making cleaning more environmentally responsible. The new-generation Valet Tub Vac is the VTVe, which has an A energy rating. Light and highly manoeuvrable, this compact tub vacuum has a small footprint and weighs just 6kg. So transporting the machine between cleaning jobs or parts of a building is easy. It comes with 32mm-diameter toolset compatible 42 MAY 2018




2. Agreed prices for each supplier’s products are

Continued from page 36. stream of invoices detailing the individual

also pre-loaded, meaning there is no need to

deliveries are two admin-heavy tasks that

cross reference any internal documents when

janitorial suppliers would prefer to live without.


On balance, however, the admin burden is more

3. The ordering of products themselves thus

heavily weighed against the contractor, which is

becomes a simple process of entering the

odd, considering it is the contractor who is the

required quantities, with anything over

client in this situation.

budget sent automatically for authorisation by the software’s inbuilt workflow.

What’s the new solution?

4. A system generated purchase order is then

Whilst a few brave contractors have set up their

auto-transferred to the supplier via EDI,

own warehouses in order to receive bulk supplier

where it automatically creates a sales order

deliveries and issue stock to their own managers

and allocates stock in the supplier’s own ERP

for delivery to site, this is beyond the appetite of

system. From there, a pick list is generated

most contractors who see their core activity as

and a delivery scheduled and sent to the

looking after the cleaning itself. As a much more effective alternative, the lower half of Diagram 1

driver’s PDA. 5. Delivery confirmation triggers the creation

shows how reality now looks for a growing band

of a supplier invoice, which auto-transfers to

of contractors who were already using an ERP

the contractor’s purchase invoice system for

system to manage their own businesses but are now interfacing with their janitorial supplier’s own ERP system to streamline the relationship. Put simply, there are six software-driven

automatic matching with the purchase order. 6. The final step is the automatic creation of a

Table 1.

client invoice for any items recorded on the delivered order as rechargeable.

can soon begin to understand why clients with

activities at work which take the pain out of the

their own ERP software are choosing to partner

whole procedure:

Does it work?

with janitorial suppliers who are also ERP and

1. Budgets by site are all pre-loaded to the

The answer is set out in the Table 1, comparing

e-trading enabled.

the benefits of the old and new systems. You


contractor’s own ERP system.

DON’T MISS THE UK’S LARGEST CLEANING & HYGIENE EVENT Reserve your stand now for the best rates and best location at THE CLEANING SHOW 2019. The popular exhibition is the largest cleaning event in the UK and attracts many exhibitors and visitors from overseas. With over 10,000

professionals regularly registering to attend this biennial industry gathering, this is an opportunity to launch new products, meet a wide range Organised by

Supported by

In partnership with British Cleaning Council

of buyers face-to-face, build your prospect databases and generate media exposure.

The Voice of the Cleaning Industry

CALL US ON: 01737 855086




MAY 2018 43



Continued from page 38.

unit and steps up in size from 38cm to

capabilities in a highly economical, no-

aggressive cleaning and wet scrubbing of

43cm and 50cm. Low vibration levels

frills package. These single-disc machines

vinyl, ceramic tiles and concrete. Dual-

and ergonomic design are important to

come pre-assembled with handle and

speed machines also allow a small cleaning

ensure comfortable use on longer cleaning

base, ready to run out of the box. With

team with a single unit to tackle more

shifts; as is a high pad/brush pressure for

speeds of 200rpm, 400rpm and a dual-

intensive maintenance as well as daily light

effective cleaning.

speed option, they are ergonomically

For the reasons explained at the outset,

cleaning duties. These are just some of the features of

contractors in particular understand the

designed with low vibration and noise, but above all, productive, robust and reliable. The hard reality is that costs and

the lower-speed rotaries available, and

value of streamlined product design as

the choice is wide. Our own Orbis line-

well. The Orbis eco range aims to meet this

cleaning both need to be streamlined.

up starts with a compact 28cm-diameter

need by combining the essential cleaning


SEBO is now a patron of the Carpet Foundation, a leading trade body when it comes to consumer advice on all things carpet. The Foundation comprises 450 retail members which all adhere to a code of practice which is approved by Trading Standards. These members offer impartial advice based upon the customers’ requirements and are rightly seen as experts in specifying carpets, installation and aftercare products. Kevin Hockney, sales manager at SEBO, said: “This is not a privilege afforded to anyone; we would not have been awarded the patronage if we did not meet their high

SEBO approved by the Carpet Foundation

standards when it comes to product, good maintenance advice and customer service. It means SEBO has been recognised as the best vacuum cleaner manufacturer for the carpet industry. We have developed a range of cleaners for every carpet type and can offer the retailer a product that will help keep a new carpet looking its best with regular cleaning for years to come.” WWW.SEBO.CO.UK WITH a customer base that ranges from blue chip companies including B&M Stores and Office Outlet, through to leading contract cleaners, A3 Machines is an ideal choice for the cleaning and maintenance sector. The company specialises in industrial, commercial and municipal floor cleaning machines and equipment. It sells and hires reconditioned floor cleaning machines including vacuum cleaners, floor scrubbers and floor polishers, scrubber driers and carpet cleaners.

Powering a new generation of floor cleaning equipment

The company works with independent UK battery specialist, DBS Leoch, to source the latest battery technology for its machines. It uses AGM (absorbent glass mat) technology from DBS, predominantly the AGM 100 and AGM 150 models. These are deep cycle batteries with a particular focus on powering cleaning and maintenance equipment such as A3 Machines’ range of battery operated scrubber dryers. The AGM batteries offer up to 600 cycles, are sealed and maintenance-free, non-spillable with no need to fill, and deliver four times the cycles of traditional flooded batteries. Chris North, sales director at DBS Leoch, said: “The A3 Machines’ range of products are known for their effectiveness and reliability. We’re delighted that our AGM batteries are able to bring the power to their machines for cleaning and

maintenance customers, particularly in the retail area.” WWW.DBSLEOCH.CO.UK

44 MAY 2018





Supporting cleaning contractors to drive productivity and safeguard workers

management specialists hfx and Autotime



Neil Nixon 07957 71316

have joined forces to launch EveryOneCloud, a cloud-based attendance and location management portal which provides cleaning contractors of all sizes with the convenience to track their

workforce in real-time, with a low cost monthly fee. EveryOneCloud empowers cleaning contractors to capture real-time attendance and presence data and automatic timesheets from anyone, anywhere, with over 20 data capture options to choose from including fingerprint, face recognition, hand scanners, mobile apps, or even telephony.


Vanessa Van Santen-Smith 01737 855041 BUSINESS DEVELOPMENT MANAGER

and automatic timesheet population for streamlined payroll. It is available as a standalone

Michelle Andrews 01737 855086

system or as part of an integrated access control, HR and workforce management solution.



Carol Baird 01923 437619

DEBMED, the hand hygiene and skin care solutions expert,


Key features include real-time absence alerts, emergency muster reports, remote enrolment,

has partnered with RFiD Discovery to combine breakthrough technologies, which will accurately record real-time hand hygiene moments across hospital wards. DebMed has teamed up with RFiD Discovery, the recognised brand for radio

Keeping track of hand hygiene compliance

frequency identification solutions for the healthcare industry, to launch an RFID asset tracking solution that uniquely links with

Steve Diprose CEO


Elizabeth Barford 01737 855028

point of care dispensers. The solution incorporates a unique tag into the bracket that sits at the end of the bed, which is vital for performing point of care hand hygiene. The technology is part of the DebMed Hand Hygiene Compliance System and will allow trusts to accurately report hand hygiene data, by recording the exact location of each event, even if a bed is moved to another part of the hospital. WWW.DEBMEDGROUP.COM MAKITA has added two further pressure washers to the range

Makita expands pressure washer range

which spans the 100 to 140


Quartz Business Media Quartz House 20 Clarendon Road Redhill, Surrey RH1 1QX 01737 855086

bar capacities. The new Makita HW1200 model has a regular operating pressure of 100 bar with

Annual Subscriptions 12 copies per year (10 print & 12 digital) UK: 1 yr £125; 2 yrs: £224 Rest of the world: 1 yr: £174; 2 yrs: £310

a maximum pressure capacity of 120 bar, and a maximum delivery rate of 420

litres per hour, whilst the Makita HW1300 with electrical 2-pressure settings, has regular operating pressure settings of 110 bar on Hh and 80 bar on lo. A similar 450 litre per hour flow rate is available from the HW1300 which has a maximum operating pressure of 130 bar with delivery controlled by a front mounted rotary switch. Both are powered by series motors for performance and reliability and are supplied with a 10m delivery hose and pressure adjustable spray lance. The HW1300 has an integrated hose reel. WWW.MAKITAUK.COM


ISSN: 1473 723X © Quartz Business Media, 2018 All rights reserved. No part of this publication may be reproduced in any form or by any means, without prior permission of the copyright owner. Printed by Pensord Press Ltd, Cardiff, UK

MAY 2018 45

The Official Partner of the Cleaning Show


Cle an ing er of th e ial Pa rtn Th e Of fic

Sh ow


R 20 17

The Offici al Partn er of the Clean ing Show OCTO BER 2017

PLUS: news • Industry • People s act ntr • Co • Products

PLUS: • Industry news • People

oѴѴo v om $ b ;u

• Contracts • Products

T THE SCEN S OF SUCCES trol Odour Con solutions in ht the spotlig

GREAT MAKING A ESSION FIRST IMPR ng and the Street Cleani of outdoor ce maintenan spaces >>> page 38



PARK LIFE Neil Nixon speaks to JPC Cleaning about managing the extensive complex at Chiswick Park >>> page 26

With RPC bpi ducts Recycled Pro tery Bat and Fortis 24 & 36 >>> pages

>>> page 26


obm v om bmh;7 m

What can be done to make hand washing quicker and easier for healthcare staff ? >>> page 28

Cleaning & Maintenance Magazine

HYGIENE SERVICES MADE EASY Hiring pressure washing equipment has numerous benefits >>> pages 36


!;m; o u v 0v1ubrঞ om -|Ĺ WWW.CLEANINGMAG.COM



WWW .CLEA NINGM AG.CO 09:58 24/08/2017


p03_CM_Oct17_Editorial _Front_Cover.indd 1

Established in 1953 and always reaching the right audience

Official show magazine of



The biggest read within the cleaning & support services sector -h; v u; o u;-1_ o u - 7b;m1; -m7 -7 ;uঞ v; b|_ vĺ Published by

For further details please contact: (-m;vv- (-m "-m|;mŊ"lb|_, Sales Manager C&M Magazine T +44 1737 855041 M +44 7944 277598 E

b1_;ѴѴ; m7u; v, Sales Manager C&M Magazine T +44 1737 855086 E



To advertise please call 01737 855086


FOR ALL YOUR CLEANING SOLUTIONS O Hot & Cold Pressure Washer Cleaning O Hard Surface Cleaning & Restoration O * UDÉ? WL 5HPRYDO O 6 WHDP &OHDQLQJ O & KHZLQJ *XP 5HPRYDO

O + LJK /HYHO ([WHUQDO &OHDQLQJ O Fascia’s and Cladding O Gutter Inspection & Cleaning6SDFH 9DF HTXLSPHQW XWLOLVHG ZKHUH SRVVLEOH WR DYRLG WKH need for working at height O Mechanical Sweeping





CLEANING SHOW 2019 19 –21 MARCH • EXCEL • LONDON Organised by


Supported by

In partnership with British Cleaning Council

The Voice of the Cleaning Industry


Products & Services Directory To reach your potential customers advertise in C&M’s new Products and Services Directory. Contact us today to discuss your requirements: Michelle Andrews • 01737 855086 •


MAY 2018 47



With JUST ADD WATER from Kärcher, floor cleaning couldn’t be more simple. For a fixed weekly cost, which includes all detergent and consumable parts plus planned service visits and a 3 year manufacturer’s warranty, JUST ADD WATER enables you to get the floor cleaner you need, not just the one you can afford – so you can focus on cleaning and we’ll take care of everything else. Every customer is unique. That’s why Kärcher offers free site surveys and demonstrations of its award-winning cleaning solutions, to ensure you get exactly the right combination of machine, brushes and detergent to suit your needs. To find out more about JUST ADD WATER from Kärcher visit and tell us about your cleaning challenges – we’d love to help.





Issuu converts static files into: digital portfolios, online yearbooks, online catalogs, digital photo albums and more. Sign up and create your flipbook.