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MEDIANET INTEGRATED SOLUTIONS MWC2014 | CREATIVE CATALOGUE


TABLE OF CONTENTS

Chapter One: Mobile productivity

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Chapter Two: Mobile sensors

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Chapter Three: Connectors | Data integration

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Chapter Four: Hardware&Software Integrated Solutions

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Technical skills & tools, Partnerships

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VERTICAL MARKETS


Our solutions are suitable for all industries. In the chart, on the next page, you will find a list of industries where our solutions solve problems and bring benefits. The bars show the number of solutions suitable for the specific industry. Here, you will find how each solution is suited for each industry; distribution is based on discussions with clients and is not exclusive.


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MOBILE PRODUCTIVITY Provide mobile extension of enterprise systems Real time access Push technology Native applications - mobile side Web access - server side Powerful server-side sync engine


MOBILE PRODUCTIVITY SOLUTION  DESCRIPTION

Mobile produc-vity   include   our   solu-ons   with   real-­‐-me  

access to   the   server   data,   and   all   modifica-ons   or   new   data   en-­‐ tries  will  be  instantly  synced  back  to  the  server  and  pushed  to  all   other  registered  devices.  (e.g.  One  field  sales  agent  accesses  com-­‐

ERP -­‐  we  currently  support  all  major  ERP  providers  and  can  cre-­‐ ate  on-­‐demand  connectors  to  any  database  system) • IQteh©   Sync   Service   -­‐   mobile   device   (smartphone,   tablet,   in-­‐ dustrial  equipment)  management  and  push  service

pany stock,  he  sees  there  is  only  one  item  le8  in  stock,  he  makes   a   new   order   for   one   item   and   sends   the   order   to   the   server;   in-­‐

The server  has  two  modules  for  opera-on:

stantly the  new  “out  of  stock”  status  is  pushed  to  all  other  field  

• Administrator mode:  used  to  configure  the  applica-on,  define  

agents).

users and  management  of  connected  mobile  devices • User   mode:   used   to   access   data   and   to   access   the   repor-ng  

All our  solu-ons  share  these  components:

1. Server so*ware  (on  a  physical  server  or  in  the  cloud):

module (including  on-­‐screen  reports,  but  also  PDF,  xls,  csv  for-­‐ mats)

• IQteh© Server  Core  Engine  -­‐  central  server  component • IQteh©   Data   Warehouse   and   Gateway   -­‐   internal   server   data-­‐ base   management   (including   backup   func-ons)   and   external  

2. Client so*ware  (on  your  mobile  device): Android,   iOS,   Windows   Phone/   Windows   Mobile   6.5,   Blackberry  

database connector  management  (real-­‐-me  sync  with  exis-ng    

na-ve applica-on  for  data  access  and  input.

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Our sales   force   automa-on   solu-on   provides   a   powerful   tool   to   op-mize   your   field  

IQ-­‐SFA

sales using   real   -me   access   to   company   resources   (internal   stock   list,   suppliers   stocks   lists,  

SALES FORCE  AUTOMATION

price and   commercial   condi-ons,   customer   debt   and   details),   taking   orders   from   customers   and  sending  them  back-­‐office  for  processing.  

The field  agent  can  also  send  new  offers  to  customers  via  e-­‐mail  directly  from  the  na-­‐

-ve tablet/  smartphone  applica-on.  He  can  also  generate  invoices  and  send  them  via  e-­‐mail.   Paired   with   a   mobile   printer   (solu-ons   described   in   the   Mobile   Sensors   chapter)   via   blue-­‐ tooth,  offers,  invoices  and  receipts  can  be  printed  while  at  the  client.  

Using GPS   capabili-es   of   mobile   devices,   IQsfa   provides   assistance   in   planning   the  

routes using  previous  client-­‐geocoding  (saving  GPS  coordinates  at  the  first  visit)  and  also  can   provide  for  management  the  confirma-on  of  execu-on  for  planned  visits.  

The server  applica-on  has  powerful  repor-ng  capabili-es,  suppor-ng  management  of  

sales.

The field  force  automa-on  solu-on  is  an  all-­‐in-­‐one  companion  for  mobile  employees  

IQ-­‐FFA

(e.g. technicians,  interven-on  teams,  IT  professionals,  support  and  administra-ve  personnel),  

FIELD FORCE  AUTOMATION

providing access  to  HQ  resources  (work  orders,  details,  spare  parts  stock  and  price  list,  manu-­‐ als  and  guides,  various  selected  data  fields  from  the  company  ERP),  allowing  back-­‐syncing  of   work  reports,  notes  and  comments,  spare  parts  and  components  installed,  results  of  tes-ng.  

Using this  solu-on  you  can  get  real-­‐-me  status  and  feedback  on  technical  trouble  -ck-­‐

ets and  avoid  double  dispatching  of  teams  or  mul-ple  interven-ons.  GPS  capabili-es  also  pro-­‐ vide  rou-ng  op-miza-on  and  confirma-on  of  execu-on.  The  ac-vity  report  generated  from   the   applica-on   can   be   used   to   calculate   the   total   hours   worked   or   the   number   of   billable   hours  in  case  of  outsourcing.  

The tablet/   smartphone   can   be   coupled   with   barcode/   RFID/   NFC   reader   (solu-ons  

described in  the  Mobile  Sensors  chapter)  to  automa-cally  read  the  pre-­‐iden-fied  equipments   and  loca-ons  in  order  to  make  reports  easy  to  complete  and  focusing  on  the  cri-cal  data).  

IQcrm is  a  complete  solu-on  for  the  management  of  one  of  the  most  valuable  assets  

IQ-­‐CRM

to an  organiza-on  -­‐  its  clients  and  the  interac-on  with  them.  Combining  a  powerful  internal  

CUSTOMER RELATIONSHIP   MANAGEMENT

database engine  with  connectors  with  external  databases  (ERP  -­‐  supply  chain,  logis-cs,  manu-­‐ facturing,  financial),  it  creates  an  environment  aimed  at  increasing  sales  and  service  quality,   providing   the   informa-onal   support   for   sales   and   support   teams   to   achieve   their   goals   and   targets.  

Informa-on is   structured   around   three   pillars:   organizaNons   and   individuals,   as   the  

basic layer,  leads,  opportuniNes  and  contracts,  (Nckets  for  service  funcNon)  as  the  func-onal   layer,  mapping  the  sales  efficiency,  and  acNvity  as  the  journaling  layer,  capturing  the  dynamics   of  customer  interac-ons,  and  also  revealing  the  quality  of  execu-on  at  opera-onal  level.  

We can   provide   integra-on   (see   in   the   Connectors   |   DATA   IntegraNon   chapter)   with  

fixed and  mobile  telephony  systems,  workgroup  so^ware:  e-­‐mail,  calendar,  contacts,  to-­‐dos).  

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IQ-­‐MMS MAINTENANCE MANAGEMENT

This solu-on   provides   informa-onal   support   to   maintenance   teams.   It   manages   the  

asset inventory  with  full  details,  star-ng  with  the  date  of  purchase,  technical  characteris-cs,   opera-ng  instruc-ons,  loca-on,  history  of  costs  and  maintenance  opera-ons,  traceability,  ac-­‐ cess  to  opera-ng  manuals  and  contact  details  of  the  vendor  or  service  support.    

The maintenance   technicians   have   individual   accounts,   access   to   all   assets   in   their  

area of   responsibility,   a   planner   to   guide   proac-ve   maintenance   tasks,   alarms   on   overdue   tasks,  with  escala-on  to  managers.    

Besides pre-­‐programmed  maintenance  tasks,  it  has  the  ability  to  register  reac-ve  main-­‐

tenance tasks  (cri-cal  alarms).  Work  -mes,  labor  costs,  transporta-on  costs,  spare  parts  are   all  logged  and  can  be  accessed  via  the  ReporNng  Module.  Other  triggers  can  be  set  with  email   no-fica-ons.  

Technicians can  use  normal  or  ruggedized  tablets  or  smartphones,  and  assets  can  be  

tagged with  labels  printed  with  barcodes  (1D  or  2D)  or  labels  containing  RFID  or  NFC.

BOOK&MEET MEETING ROOM   SIGNAGE  AND  MANAGEMENT

Book&Meet is  a  mee-ng  room  booking  so^ware  applica-on  that  makes  it  easy  to  man-­‐

age mee-ng  rooms  and  resources  (video  projector,  board,  microphone,  video  conference  solu-­‐ -on,  flip  chart  etc.)  and  to  book  a  room  anywhere  in  the  company.  

Using a  very  intui-ve  and  familiar  interface,  this  mul--­‐user  applica-on  offers  users  ac-­‐

cess to  benefits  as:  up  to  date  situa-on  of  mee-ng  rooms  and  acendees  view,  reschedule  or   delete  a  mee-ng  in  an  intui-ve  calendar  form  and  instant  emails  to  acendees  and  secretary   about  changes  in  a  mee-ng  status  and  protocol  needs.  

Even more,  using  push  technology,  Book&Meet  effec-vely  avoids  the  possibility  of  dou-­‐

ble booked  rooms  thanks  to  its  efficient  and  advanced  features  and  its  update  in  real  -me  be-­‐ tween  users  (with  access,  with  assigned  permission,  on  laptop,  desktop  or  smartphone  -­‐  iOS)   and  mee-ng  room  displays.

IQ-­‐GSMS GENERAL SERVICES   MANAGEMENT  (SECURITY,   CLEANING,  FACILITIES,   CAR    FLEET)

It is  the  perfect  solu-on  to  streamline  room  management  and  op-mize  u-liza-on.

IQgsms provides  on-­‐field  management  of  general  services  by  allowing  mobile  employ-­‐

ees access  to  various  informa-on:  customer  informa-on,  access  codes  and  passwords  to  ac-­‐ cess  premises,  specific  requirements  and  schedules.  

Mobile employees   execu-ng   services   can   log   the   specific   tasks   (clock-­‐in   and   clock-­‐

out), such  as  arriving  at  a  customer  loca-on,  a  specific  loca-on  within  the  customer  premises,   select   the   performed   task   from   a   list,   perform   inspec-ons   with   checklists,   enter   comments   and  observa-ons.  This  is  important  when  invoicing  customers  on  a  task-­‐basis,  but  also  to  cre-­‐ ate   a   report   of   all   the   ac-vi-es   when   invoicing   is   subscrip-on-­‐based   (cleaning   and   security   services  for  hospitals,  offices,  industrial  premises).    

The system  offers  a  real-­‐-me  overview  of  the  ac-vity  of  field-­‐workers,  op-mize  execu-­‐

-on and  supervision,  centrally  managed  supplies  orders,  and  a  becer  repor-ng  to  customers   on  performed  ac-vi-es.

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IQ-­‐ROUTE LOGISTICS&SHIPPING MANAGEMENT (FORMS,  ORDERS,  DELIVERIES,   SHIPPING  OPTIMIZATION)

IQroute is  a  turnkey  customer-­‐server  solu-on  configured  to  customer  processes,  the  

ideal solu-on  for  managing  communica-on  between  coordinators  and  drivers.  

Built on  the  IQteh  pladorm,  this  solu-on  will  centralize  and  provide  all  the  informa-on  

about orders  flow,  communica-on  between  drivers  and  coordinators,  orders  status  and  warn-­‐ ings  on  expiry  documents/  delivery  note.  

In addi-on  to  other  major  benefits  for  the  company:  sales  fleet  automa-on,  efficient  

communica-on with   drivers   (coordinators   sending   them   details   where   to   load   or   where   to   refuel,  according  to  the  supply  contracts  and  prices),  cost  reduc-ons  (with  communica-ons,   fuel,  incidents  etc.),  immediate  cash  flow  provided  (by  immediate  invoicing  a^er  the  CMR  is   pictured  and  sent  through  the  system),  roaming  costs  reduc-on  (because  most  of  the  informa-­‐ -on  circulate  through  the  applica-on,  there  is  no  need  for  phone  call  or  messages)  and  rapid   interven-on  in  case  of  incident  (by  iden-fica-on  of  the  car  on  the  map).

IQ-­‐NOTE MOBILE DATA  COLLECTION  AND   SYNC

IQnote is  a  collabora-ve  note-­‐taking  and  sharing  pladorm,  suitable  for  a  wide  range  of  

ac-vi-es. The  main  benefit  is  the  real-­‐-me  sync  with  the  server  applica-on  and  push  of  new   content  to  all  other  users.  

Users are   able   to   search   notes,   edit   own   notes   and   comment/   add   to   other   notes.  

Notes can  be  also  read,  modified  and  saved  using  the  desktop  (web-­‐based)  applica-on.  

Notes can  be  structured,  entered  via  a  form,  or  can  be  unstructured.

 

Unstructured notes  typical  applica-ons  include:  crea-vity/  think  tank  groups  support,  

open-­‐notebooks for  teams,  brainstorming  support,  forum  func-onality  for  experience  sharing   between  users  (salesmen,  engineers,  designers,  developers).  

Structured notes   can   be   exported   automa-cally   to   other   applica-ons,   such   as   ERP,  

CRM, to   be   published   on   websites.   Typical   applica-ons   include:   manual   reading   of   different   counters  and  indexes  on  the  field  (copy-­‐machine  counters,  coffee-­‐machine  counters,  energy   consump-on  counters/  indexes).  

MOBTAXI COMPLETE TAXI  ORDER   MANAGEMENT

MobTaxi is  a  local  or  regional  on-­‐demand  transport  management  system.  It  has  been  

op-mized to  serve  the  specific  needs  of  taxi  companies,  but  can  be  customized  also  for  cou-­‐ rier  or  cargo  companies.  

The solu-on  consist  of  three  major  components: -­‐ a   smartphone   applica-on,   na-ve   for   Android   and   iOS,   used   by   clients   to   order   the   taxi  services.  Using  the  GPS  capabili-es  of  the  smartphone,  taxi  can  be  called  at  the   current  posi-on.  A^er  the  order  was  assigned  to  a  driver,  the  client  will  see  the  posi-­‐ -on   of   the   car   on   the   map   and   an   instant   messaging   session   is   started   with   the   driver; -­‐ a   tablet   applica-on,   na-ve   for   Android,   designed   for   the   taxi   driver,   where   he/   she   can  claim  pending  orders  and  manage  the  claimed  order; -­‐ a  desktop  applica-on  used  to  manage  the  system  and  also  put  in  the  system  the  or-­‐ ders  received  via  phone.

Being a  white-­‐label  solu-on,  it  can  be  customized  and  branded  for  our  clients.


Electronic document   and   workflows   are   an   integral   part   of   all   modern   ERP   systems.  

IQ-­‐FLOW

IQflow can  func-on  as  an  extension  of  an  exis-ng  electronic  workflow,  allowing  users  to  claim,  

MOBILE ELECTRONIC   DOCUMENT  WORKFLOWS

edit, comment,  validate  (accept/  reject/  request  more  info);  mobile  users  can  see  all  pending   documents/  flows,  interact  or  forward  to  another  colleague  for  interac-on.    

Mobilizing internal   workflows   can   greatly   improve   business   process   efficiency,   gives  

management the  ability  to  take  fast  decisions,  and  ul-mately  saves  -me  and  money.  

IQflow is   a   must-­‐have   for   companies   without   a   complete   electronic   document   work-­‐

flow implementa-on,   providing   a   robust   EDMS   (electronic   document   management   system)   via  a  simple  web-­‐interface,  where  users  can  interact  with  flows,  available  also  on  mobile  de-­‐ vices;  it  provides  document  linking  to  workflows,  and  e-­‐mail  no-fica-ons  to  users  on  all  flows   assigned  to  them.  

Typical stand-­‐alone   applica-ons   include:   holiday   requests,   daily   and   weekly   business  

reviews, purchasing  approval  forms,  over-me  approval  forms,  clearing  cash  advances  etc.

MOB-­‐Rela-onship Management  is  basically  a  CRM  system  which  has  not  been  custom-­‐

MOB-­‐RM

ized for  sales.  It  can  serve  as  a  rela-onship  management  system  for  all  companies  providing  

RELATIONSHIP MANAGEMENT (HOME-­‐PATIENTS;  CAREGIVERS)

services on  field.  It  is  an  important  companion  for  all  teams  servicing  a  pool  of  customers,  giv-­‐ ing  access  to  customer  informa-on,  including  loca-on  (the  client  needs  to  be  previously  geo-­‐ coded  using  the  same  applica-on),  interac-on  history,  trouble  -cket  tracking  (complaint  man-­‐ agement  system),  ac-vity  planner.    

Similar with  IQcrm,  it  can  be  extended  to  integrate  with  telephony  systems,  workgroup  

suites (email,   calendar,   etc.),   and   provide   detailed   reports   so   users   can   keep   track   of   their   tasks,  management  can  oversee  the  ac-vity  and  provide  support  and  guidance.  

Applica-ons of  Mob-­‐RM  can  include:  healthcare  services  provided  to  home-­‐pa-ents,  

public administra-on  services  to  members  of  the  community,  any  technical  ac-vity  where  the   focus   is   the   customer   rather   than   the   ac-vity   (for   more   ac-vity/   asset   focused   implementa-­‐ -on,  see  IQffa  (Field  Force  Automa-on)  at  the  beginning  of  this  chapter).

IQ-­‐SURVEY FORMS MANAGEMENT EMPLOYEE  SATISFACTION;  ON   SITE  COMPLAINTS  COLLECTION

IQsurvey is  a  versa-le  solu-on  designed  to  cover  the  needs  of  filling  forms  on  mobile  

devices. The  structured  data  collected  in  the  survey  can  be  easily  exported  or  synced  with  the   customer  ERP  or  CRM.  The  form  can  contain  drop-­‐down  fields,  radio  bucons,  database  search   or  free  text  fields.  

Modern applica-on  of  this  solu-on  is  for  quick  surveys,  in  order  to  get  quick  feedback  

on quality  of  products  and  services  (while  wai-ng  in  line  to  pay,  at  the  exit/  wardrobe  of  the   hotel/   restaurant),   employee   saNsfacNon   anonymous   surveys,   collec-ng   feedback   about   or-­‐ ganiza-on  and  management.  As  a  classic  survey  tool,  it  can  serve  as  a  complaints/  suggesNon   book   found   in   hotels,   restaurants,   etc.   to   collect   ra-ngs,   complaints   and   customer   sugges-­‐ -ons.   The   system   can   be   configured   to   no-fy   the   management/   owners   about   ra-ngs   and   complaints.  The  solu-on  helps  surveying   professionals,  working  on  field  -­‐  fully  op-mizing  the   process,  there  is  no  more  need  for  paper  forms  and  manually  inpufng  them  into  the  system.   Real-­‐-me  sync  avoids  double  visits.


IQservice is  the  SFA  for  you  restaurant,  bar  or  hotel.  It  has  all  your  data  at  the  finger-­‐

IQ-­‐SERVICE

-ps of  your  service  professionals.  The  waiters  and  order-­‐taking  staff  will  have  quick  access  to  

RESTAURANT, BAR  &  HOTEL SERVICE  FORCE  AUTOMATION

all menu   items,   stock,   -me-­‐to-­‐serve   and   the   orders   will   be   sent   in   real-­‐-me   to   the   bar,   kitchen,   front   desk   or   another   service   professional.   You   can   implement   with   ease   different   commercial  policies,  including  discounts  for  loyal  customers,  free  of  charge  items  for  new  cus-­‐ tomers,  different  pricing  for  groups  or  VIPs.  

It includes  some  specific  CRM  func-onali-es,  like  typical  orders  of  a  specific  customer,  

history of   orders,   total   turnover   (so   you   can   decide   on   offering   discounts   or   free   of   charge   products   or   services).   The   systems   can   be   configured   to   send   email   no-fica-ons   at   certain   triggers  (e.g.  a  customer  has  not  visited  you  in  the  last  two  weeks).  

IQservice can  be  also  use  as  a  welcome-­‐desk  applica-on,  for  GYM,  SPA  and  other  type  

of venues  in  order  to  keep  an  updated  database  of  the  customers  and  track  their  orders.  The   solu-on  can  be  integrated  with  printers  and  card-­‐readers  to  become  more  versa-le  (Mobile   Sensors  chapter).


MOBILE PRODUCTIVITY SOLUTION  DIAGRAM


2

MOBILE SENSORS Go beyond text input Mobile input from a high range of sensors Real time access Push technology Native applications - mobile side Web access - server side


MOBILE SENSORS SOLUTION  DESCRIPTION

In oder   to   address   the   specific   needs   of   our   enterprise  

-­‐ ID systems:   Magne-c   stripe   card   reader,   RFID   reader/  

customers, we  have  extended  our  Mobile  ProducNvity  line  of  solu-­‐

tags, NFC  reader/  tags

-ons, in  order  to  include  more  input  and  output  possibili-es.

solu-on to  widen  its  area  of  applicability.

We have  integrated  a  wide  range  of  sensors  (basically  any  

Mobile printers   can   be   integrated   into   the   produc-vity  

sensor with  a  digital  output  and  a  standard  interface  can  be  con-­‐

The sensors  can  be  integrated  in  the  mobile  device  (indus-­‐

nected) in  order  to  make  the  solu-ons  complete,  integrated  and  

trial or  ruggedized)  or  connected  via  wire  or  wireless.

streamlined.

-­‐ wired connec-ons  include:

Common sensors  include:

-­‐ serial connec-ons  including  USB;  ethernet  connec-ons;

-­‐ portable document  scanners

-­‐ wireless connec-ons  include:

-­‐ barcode scanners  (both  1D  and  2D)

-­‐ serial connec-ons   including   bluetooth;   WiFi   connec-­‐

-­‐ telemetry specific   sensors:   temperature,   humidity,   pres-­‐

-ons; NFC;

sure, movement,   light   sensors,   counters,   weight-­‐scales,  

metal detectors,  smoke  detectors,  contact  sensors

tecture, including   all   the   advantages   of   the   real-­‐-me   sync   and  

-­‐ biometric readers:  fingerprint  scanners

Mobile sensors   solu-ons   follow   the   IQteh   pladorm   archi-­‐

push technology   and   the   data   from   the   sensor   is   available   in-­‐ stantly  on  both  the  server  and  all  the  other  mobile  devices.  

14


RunSales is  a  SFA&M  (SFA  and  Merchandising)  mobile  solu-on  for  managing  and  auto-­‐

RUNSALES

ma-ng the   sales   and   a   business   management   tool   allowing   to   take   op-mal   decisions   in   a  

MERCHANDISING AND ORDER  MANAGEMENT

short -me.   Suitable   for   various   industries:   Distribu-on,   FMCG,   Retail,   Logis-cs,   Healthcare   and  Public  Sector.  

The system  architecture  is  client/  server,  providing  uniform  management  of  the  infor-­‐

ma-on; any  modifica-on  in  a  point  of  the  system  will  be  sent  on-­‐line  or  at  the  first  sync,  using   GPRS/  EDGE/  3G  or  WiFi/  cable  to  all  parts  of  the  system,  ensuring  an  op-mal  level  of  applica-­‐ -on  security  and  speed  necessary  to  run  a  professional  product.  

Even more,   running   on   industrial-­‐grade   smart   devices,   RunSales   is   providing   a   maxi-­‐

mum degree   of   reliability,   mobility   and   security   and   also   provides   the   real-­‐-me   informa-on   on   agent/   customer/   management   of   orders,   receipts/   sales   quotas   and   history,   achieve-­‐ ments,  promo-ons  and  messaging.

IQ-­‐SCAN &  SYNC MOBILE  DOCUMENT  SCANNING

Connec-ng a  mobile  document  scanner  to  a  mobile  device  can  transform  it  into  a  pow-­‐

erful mobile   automa-on   tool.   Our   modern   economy   has   many   business   processes   that   s-ll   use   printed   documents   and   signature/   stamps   as   valida-on   points.   Access   to   printed   docu-­‐ ments   is   difficult   and   prone   to   many   problems.   Scanning   documents   and   including   them   in   the  business  flow  delays  opera-ons,  as  on-­‐field  agents  scan  the  documents  later  in  the  day  or   the  next  day.  Some-mes,  scanning  is  not  even  possible,  un-l  days  later,  when  the  field  work-­‐ force  reach  an  office.  This  is  a  frequent  case  for  drivers,  specially  cross-­‐border  transports,  who   bring  the  documents  to  HQ  at  the  end  of  the  route.  

Using a  mobile  scanner  and  the  power  of  IQteh  pladorm,  documents  are  uploaded  to  

the server  as  soon  as  they  are  issued,  and  start  producing  business  effects  immediately  (e.g.   invoicing  of  the  transport  service  based  on  recep-on  receipt).  The  pladorm  also  has  a  messag-­‐ ing  service,  making  communica-on  with  remote  agents  easy,  traceable  and  saving  high  roam-­‐ ing  charges.    

Mobile printers  are  an  easy  and  convenient  tool  to  print  on-­‐site  documents  related  to  

IQ-­‐SYNC &  PRINT

business opera-on.  Van-­‐sales  opera-ons  (van  sales,  sales  at  fairs,  markets,  door-­‐to-­‐door)  and  

MOBILE DOCUMENT  PRINTING   (INCL.  INVOICES  &  RECEIPTS)

on-­‐field services   (plumbers,   electricians,   garden   menders)   find   this   tool   indispensable,   as   documents  for  goods  and  services  have  to  be  invoiced  and  receipts  for  cash  issued  on-­‐site.  

Integrated with  a  SFA,  FFA,  MMS  or  GSMS  solu-on,  allows  agents  to  deliver  products  

and/ or  collect  cash.  Suitable  also  for  parking  administrators  and  police  agents.  

Cash collec-on  execu-ves  and  management  consider  this  tool  vital,  as  every  cash  col-­‐

lec-on and  receipt  is  synced  real-­‐-me  into  the  server,  and  have  a  clear  image  of  all  cash  the   agents  have  to  take  to  bank  or  HQ.  Typical  cash  collec-on  ac-vi-es  are:  service  providers  offer   cash-­‐collec-on   at   the   clients   home   as   a   value   added   service,   also   tax   collec-on   can   benefit   from  higher  yields,  as  well  as  collec-on  from  senior  ci-zen  and  persons  with  physical  disabili-­‐ -es.  

Mobile prin-ng  solu-ons  can  also  be  used  to  print  vouchers,  promo-onal  codes  etc.

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Telemetry solu-ons  op-mize  the  collec-on  of  informa-on  from  remote  sensors  on  the  

TELEMETRY

server, where  the  informa-on  can  be  processed  for  genera-ng  triggers  (email  or  push  no-fica-­‐

DEDICATED SENSORS’  DATA   COLLECTION  AND  SYNCING

-ons to  other  mobile  devices)  or  reports.  Collected  data  can  be  relayed  to  other  informa-onal   systems  (ERP,  etc.).  

Sensors can   be   directly   connected   to   mobile   sta-ons   (mobile   devices)   that   read   and  

transmit informa-on  to  the  server,  or  informa-on  can  be  collected  from  local  arrays  of  sensor   management  systems  (PLC,  local  computers,  etc.).  

Sensor reading  devices  can  be  configured  to  display  status  screens  or  history  of  read-­‐

ings. Alerts  can  be  triggered  or  SOS  messages  sent.  

Typical applica-ons  include:  GPS  loca-ng  of  vehicles,  vehicle  odometer,  speedometer,  

fuel level   and   composite   values   can   be   accessed   in   real-me.   Remote   sensor   reading   is   vital   for:   Meteorology,   Oil&Gas,   Agriculture,   Water   Management,   Defense,   Resource   Explora-on,   Energy  (Consump-on  counters),  Healthcare  and  Retail  Industries.

TAGGING/ LABELING  WRITE/  PRINT,  READ,  SYNC   AND  DISPLAY  INFORMATION

Tagging and   Labeling   are   two   subsystems   that   can   be   integrated   in   most   of   our   solu-­‐

-ons, but  for  certain  applica-ons  can  be  implemented  as  stand-­‐alone  systems.  

Tagging opera-ons  include  RFID  tagging,  NFC  or  chemical  marking  and  reading  of  tags.  

Labeling opera-ons  include  genera-ng  and  prin-ng  labels  (text,  1D/  2D  barcodes  or  images/   graphics)  and  reading/  scanning  labels.  

All opera-ons  can  be  performed  at  fixed  sta-ons  or  managed  from  mobile  devices.

Typical applica-ons  include:  Warehouse  Management/  Inventory,  Access  Control  and  

Time Keeping  and  Acendance,    Traceability  in  the  supply  chain  and  retail.    

Informa-on read   can   be   displayed   locally   on   mobile   devices,   providing   feedback   to  

users. Time   acendance   terminals   will   display   photo   and   iden-fica-on   informa-on   of   em-­‐ ployee,  retail  stores  can  install  terminals  for  barcode  reading  and  displaying  the  price,  number   of  products  in  stock  or  promo-onal  prices  for  other  products  in  the  same  category.

IQwms is   a   complete   solu-on   for   the   management   of   storage   spaces,   star-ng   from  

IQ-­‐WMS

small, maintenance  spare  parts  rooms  to  large-­‐sized,  mul--­‐room  warehouses.  It  keeps  track  

WAREHOUSE MANAGEMENT  SYSTEM

of all  incoming  and  outgoing  items,  both  as  stock  items  as  well  as  physical  items.  The  system   can   be   integrated   both-­‐ways   with   the   exis-ng   ERP   and   has   also   a   stand-­‐alone   repor-ng   sys-­‐ tem,   as   well   as   a   system   for   low-­‐stock   triggers,   either   as   e-­‐mail   no-fica-ons,   or   purchasing   orders  (POs)  sent  for  valida-on  to  the  purchasing  department  via  ERP  or  directly  to  suppliers.  

Products can  use  the  ERP  coding  system  or  a  new  coding  system  can  be  implemented,  

complete with  genera-on  and  prin-ng  of  barcode  labels  for  easy  management.  Storage  space   is   mapped   down   to   smallest   cell   and   every   stock   item   will   be   assigned   a   physical   posi-on.   Warehouse   workers   can   process   incoming   and   outgoing   orders   directly   from   the   mobile   de-­‐ vice  (equipped  with  barcode  scanners),  and  can  receive  guidance  on  the  device  for  item  locat-­‐ ing.  

NFC equipped  devices  can  serve  a  dual  purpose  as  they  can  be  used  for  access  control.


MOBILE SENSORS SOLUTION  DIAGRAM


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CONNECTORS |

DATA INTEGRATION All your data in sync Real time connection Extend your existing reporting BI capabilities Push data fields or reports to mobile Design your mobile layout Access anything, anywhere


CONNECTORS |  DATA  INTEGRATION SOLUTION  DESCRIPTION

Database integra-on  is  one  of  the  top  five  most  common  

Genera-ng reports   from   mul-ple   sources   requires   dedi-­‐

needs/ problems  IT  departments  worldwide.  Main  cause  of  data  

cated Business  Intelligence  applica-ons  and  o^en  companies  face  

fragmenta-on is  the  implementa-on  of  various  informa-onal  sys-­‐

two opposite  scenarios:

tems dedicated  to  specific  business  processes.  ERP  vendors  try  to  

-­‐ the needs  do  not  jus-fy  the  investment  in  a  BI  system;

address this   issue,   offering   connectors   and   inter-­‐operable   data-­‐

-­‐ they have   invested   in   a   BI   system   with   capabili-es   be-­‐

bases, but   the   volume   and   heterogeneity   of   informa-on   makes  

yond their  need,  leading  to  a  waste  of  resources;

connec-ng to  a  single  ERP  unfeasible.

database sources   and   can   provide   accessibility   to   generated   re-­‐

Our Data   Integra-on   solu-ons   can   provide   a   becer   inte-­‐

We can  provide  a  flexible  repor-ng  system,  from  mul-ple  

gra-on of   various   data   sources,   ac-ng   as   a   sync   management  

ports on  smartphones  and  tablets,  using  our  Mob-­‐IO  solu-on.

service. We  offer  connectors  with  most  of  our  solu-ons,  in  order  

to integrate  our  applica-ons  with  exis-ng  informa-onal  systems,  

resent data  sources  of  great  value,  but  o^en  not  used  to  their  full  

or we   can   create   a   new   environment   star-ng   from   our   applica-­‐

poten-al. Embracing  the  IoT  (internet  of  things)  concept,  we  have  

-on and  sync  with  the  databases  of  the  exis-ng  applica-ons.

solu-ons designed  to  capture  and  include  in  informa-onal  flows  

informa-on like  call  logs  (both  from  fixed  and  mobile  telephony),  

Every specific  informa-onal  system  o^en  has  a  repor-ng  

func-onality, but  it  is  focused  only  on  its  own  managed  data.  

Communica-on systems   and   various   exis-ng   sensors   rep-­‐

e-­‐mail logs,   presence   sensors,   surveillance   camera   image   auto-­‐ mated  processing,  GPS  data,  power  consump-on  etc.

20


Mob-­‐IO is  a  mobile  repor-ng  applica-on  that  helps  users  securely  and  -mely  deliver  

MOB-­‐IO

raw-­‐informa-on or  formaced  reports  from  their  business  data  centers  straight  to  their  smart-­‐

ACCESS BUSINESS  DATA  AND   BUSINESS  INTELLIGENCE  ON   YOUR SMARTPHONE

phones or  tablets.  The  minimum  requirements  are  a  smartphone  or  tablet  running  Android,   iOS  or  Blackberry  OS  and  a  few  minutes  for  sefng  up  the  interface.  The  server  module  con-­‐ nects   to   the   various   databases   within   the   enterprise   LAN   and   generates   reports   for   mobile   access.    

This solu-on  is  intended  to:  cut  costs,  increase  profit  and  streamline  the  business  proc-­‐

esses in   your   organiza-on,   but   most   importantly   to   connect   you   to   the   benefits   of   mobili-­‐ ty  and  speed  of  the  new  informa-onal  age,  by  offering  centralized  and  customizable  remote   mobile  access  to  your  informa-on  resources.  

Accessing real-me   and   up-­‐to-­‐date   informa-on,   decisions   on   the   go   will   no   longer  

need to  be  postponed  and  KPIs  on  cri-cal  ac-vi-es  can  be  monitored,  allowing  proac-ve  ac-­‐ -ons  to  be  taken,  rather  then  just  reac-ng.

Omni BI   is   a   non   specific   and   customizable   repor-ng   and   Business   Intelligence   solu-­‐

OMNI BI

-on. Using  connectors  for  exis-ng  data  warehouses,  the  repor-ng  system  will  have  access  to  

REPORTING FROM  MULTIPLE   SOURCES

all the  business  data,  in  order  of  insights,  decisions  and  iden-fica-on  of  new  opportuni-es  to   be  based  on  a  holis-c  approach.  

External informa-on  sources  can  be  integrated  in  order  to  provide  new  point  of  views  

and insights  on  supplier  performance,  customer  interac-on  and  process  efficiency.  Typical  ex-­‐ ternal  sources  are:  public  registry  of  companies  (in  order  to  access  company  iden-fica-on  in-­‐ forma-on,  decision  makers  and  contact  informa-on,  financial  data),  extranets  of  companies   (stock  lists,  price  lists,  tracking  systems  -­‐  such  as  stock  and  price  of  a  supplier,  logis-c  tracking   system  of  the  logis-c  contractor  or  post/  parcel  operator,  public  or  private  blacklists,  etc.).  

Custom visualiza-on  models  can  be  implemented  in  order  to  iden-fy  pacerns;  we  can  

offer consultancy  services  to  iden-fy  the  best-­‐fit  dashboards  for  each  business  func-on.

Most of   the   medium   and   large   enterprises   have   an   organiza-on-­‐wide   ERP   imple-­‐

OMNI SYNC

mented, yet,   some   of   the   business   processes   have   parallel   informa-onal   systems,   not   fully  

ALL YOUR  DATABASES  IN  SYNC

connected or  synced  with  the  ERP.  In  order  to  have  updated  and  relevant  data  in  all  the  infor-­‐ ma-on   systems,   our   connectors   can   serve   as   so^ware   interfaces   between   data   warehouses   and   have   customizable   conflict-­‐management   rules   and   automated   resolu-ons   of   conflicts.   Unregulated   informa-on   conflicts   can   trigger   e-­‐mail   no-fica-ons   in   order   to   have   a   manual   resolu-on.  

The system   has   traceability   and   restore   op-ons.   Omni   sync   can   be   used   as   a   stand  

alone solu-on,  for  syncing  data  between  exis-ng  databases  or  can  be  integrated  in  one  of  our   solu-ons  in  order  to  assure  a  rigorous  input  (e.g.  In  a  CRM  solu-on,  where  the  organiza-ons   are  synced  with  the  company  ERP  and  the  financial  informa-on  is  picked  from  an  official  pub-­‐ lic   database,   if   the   “Client   Name”   field   in   the   ERP   is   misspelled   or   incorrect,   it   will   be   cor-­‐ rected.  For  the  “Client  Name”  field,  the  master  database  is  the  official  public  one).

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OMNI COMM LOG  ALL  YOUR  BUSINESS   COMMUNICATION

OMNI COMM   is   an   aggrega-on   solu-on   dedicated   for   electronic   communica-on   sys-­‐

tems. It  builds  a  database  containing  all  electronic  communica-on  (as  a  log,  content  can  be   captured  as  well).  Func-onality  of  this  solu-on  is  subject  to  legal  regula-ons.  

Using connectors  it  can  aggregate  informa-on  from  the  following  communica-on  sys-­‐

tems: -­‐ Workgroup so^ware:  Email,  Calendar,  Contacts,  ToDos,  Shared-­‐storage; -­‐ PABX  telephony  systems  (TAPI  protocol  compa-ble); -­‐ IP  telephony  systems  (standard  or  custom  log  databases); -­‐ MDM   vendors   (Mobile   Device   Management   e.g.   Blackberry,   MobileIron,   AirWatch,   etc.)  to  access  mobile  logs; -­‐ for  Blackberry  and  Android  phones  (incl.  Samsung  Knox  devices)  we  can  develop  cus-­‐ tom  logging  applica-ons  (call  logs,  SMS,  GPS  posi-on)  and  sync  with  the  server.


CONNECTORS |  DATA  INTEGRATION SOLUTION  DIAGRAM


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HARDWARE&SOFTWARE INTEGRATED SOLUTIONS High productivity hardware-software solutions Traditional solutions reloaded New, innovative approach Optimize your costs Streamline your processes Business process and people centric IT tools


HARDWARE &  SOFTWARE  INTEGRATED  SOLUTIONS SOLUTION  DESCRIPTION

Our Hardware&So^ware  Integrated  Solu-ons  is  a  growing  

informa-on to  external  databases.  We  can  also  keep  the  various  

category, as   applica-ons   of   our   so^ware   products   diversify,   and  

databases in  sync  (see  Connectors  |  Data  IntegraNon  chapter).  

the hardware  industry  is  in  a  con-nuos  innova-on  pace.

In order  to  offer  the  op-mal  cost/  benefit  ra-o,  we  have  

our solu-ons  they  bring  in  more  business,  make  communica-on  

partnerships with   hardware   and   so^ware   vendors   and   we   cre-­‐

more efficient,  create  the  prerequisites  for  intensive  or  extensive  

ated integrated   solu-ons   to   address   customer   problems   and  

growth, but   also   save   costs   and   op-mize/   streamline   business  

needs (see  Technical  Tools  and  Skills  |  Partnerships  chapter)

processes.

We add   value   to   each   solu-on   using   our   in-­‐house   devel-­‐

We intend   to   increase   profit   for   our   clients   and   by   using  

In our  day-­‐to-­‐day  opera-ons,  we  keep  a  close  rela-onship  

oped so^ware  to  customize  and  op-mize  the  efficiency  and  easy  

with our   customers   in   order   to   iden-fy   problems   and   focus   on  

of use   of   the   solu-ons.   We   achieve   this   by   using   front-­‐end   so^-­‐

finding feasible  solu-ons.  We  have  partnered  with  top  hardware  

ware modules,  designing  and  developing  applica-ons  for  Android  

vendors, in  order  to  have  access  to  high-­‐quality  support  services  

and iOS,  but  also  for  Blackberry  and  Windows  Mobile,  Windows,  

for their  products,  have  in-­‐depth  knowledge  of  how  the  product  

Linux or   MacOS.   We   also   integrate   func-onal   modules,   such   as  

performs (we  also  test  various  products  with  our  solu-ons  in  or-­‐

connectors in   order   to   collect   informa-on   we   use   in   our   inte-­‐

der to   find   the   perfect   benefit/   cost   balance)   and   also   find   the  

grated solu-ons  from  external  informa-on  sources,  or  to  export  

range of  problems  their  products  are  addressed  to  solve.

26


IQ-­‐POS MOBILE POINT-­‐OF-­‐SALE (TABLET  VERSION)

IQpos is   a   complete   solu-on   for   managing   a   point   of   sale.   The   hardware   consists   of  

any Android  powered  tablet  or  an  Apple  iPad  (needs  to  be  ficed  in  a  table  mount  -­‐  we  can   offer  both  the  tablet  and  mount  as  a  “solu-on  in  a  box”  concept),  a  printer  with  bluetooth  or   WiFi  capabili-es  (a  fiscal  printer  with  bluetooth  can  also  be  used  -­‐  we  can  offer  bundled  also   the  printer  with/  without  cash-­‐drawer).  The  tablet  can  be  extended  with  a  card  (magne-c  or   smart  card)  and  barcode  reader.  

The tablet  runs  a  na-ve  Android/  iOS  applica-on,  making  invoicing  easy  and  quick.  The  

seller can  easily  access  stock  items  via  an  intui-ve  and  assisted  search  interface,  or  can  use   barcodes   to   iden-fy   the   product,   adjust   the   list   price   with   possible   discounts,   add/   remove   items  to  the  order,  check  the  stock  availability  in  other  stores  and  print  the  invoice/  receipt.  

The server-­‐side  applica-on  allows  the  management  of  mul-ple  POSes  ,  defining  mul--­‐

ple users  on  the  same  POS,  uploading  the  inventory,  crea-ng/  edi-ng/  dele-ng  stock  items,   transferring  inventory  between  POSes,  sefng  prices  and  discounts  (at  client/  product  matrix   level,  possibility  of  integra-on  with  fidelity  cards  or  vouchers).

Digital signage   and   visualiza-on   of   data   (both   structured   and   unstructured)   are   key-­‐

IQ-­‐BOARD

components in  any  business.  IQboard  solu-on  can  act  as  a  digital  signage  solu-on,  designed  

DIGITAL INFO  BOARD

to display  relevant  informa-on  at  key  points  in  your  organiza-on,  star-ng  with  retail  stores,   but  also  integrated  in  the  produc-on  facili-es.  Retail  stores  can  benefit  for  rich,  colorful  and   eye-­‐catching  informa-on  in  order  to  increase  sales  while  produc-on  workers  can  benefit  from   interac-ve  process  instruc-ons  or  produc-vity  tracking.  

The solu-on  consists  in  a  display  (industrial  panel,  computer  monitor  or  TV,  depending  

on the   purpose   and   loca-on   of   the   info   board),   a   media   box   which   delivers   content   to   the   screen  and  a  management  interface  where  content  can  be  managed  and  layouts  or  schedules   can  be  defined  and  broadcasted  to  the  media  boxes.    

Besides classic  informaNon  sources,  such  as  text/  -cker,  presenta-ons/  PDFs,  images,  

videos IQboard   can   deliver   realNme   business   informaNon   via   connectors   from   the   ERP   or   other  systems.  

Digital kiosks   have   started   to   replace   and   informa-on   points,   serving   as   an   efficient  

IQ-­‐SELFSERVICE

way of  interac-ng  with  prospects,  clients,  employees  or  visitors/  guests.  Our  solu-on  is  a  two-­‐

SELF-­‐SERVICE KIOSKS

way efficient  communica-on  system,  in  order  to  provide  informa-on  or  to  collect  informa-on   from  remote  loca-ons.  The  IQselfservice  hardware  consists  of: -­‐ a  computer,  thin-­‐client  or  tablet  as  a  computa-onal  device; -­‐ an  industrial  display/  touch-­‐panel/  monitor  or  TV  with/  or  the  tablet  screen; -­‐ a  keyboard,  touch  panel  or  touch  screen  as  an  input  device; -­‐ a  RFID,  NFC,  magne-c/  smart  card/  barcode  reader,  biometric  sensor  as  id.  device.  

The local  applica-on  will  sync  informa-on  with  the  server-­‐side  applica-on;  the  server  

applica-on can  be  configured  via  a  web  interface  and  can  manage  mul-ple  kiosks.  

Typical applica-ons  include:  airport  checkin  sta-ons,  call-­‐a-­‐Taxi  booth,  sales  of  digital  

informa-on (bus-­‐-cket-­‐codes,   phone   recharge   codes),   employee   access   to   pay   slip,   holiday   request  forms  etc.

27


TIMEKEEP ATTENDANCE AND  ACCESS   CONTROL   (RFID  BADGES,  NFC.   BIOMETRICS)

Remunera-on based   on   worked   hours   has   always   been   a   challenge   for   responsible  

departments, especially  in  organiza-ons  with  more  than  500  employees  and  many  loca-ons.   In  these  circumstances  evalua-ng  the  real  acendance  is  difficult  and  inaccurate,  problem  that   repeatedly   brings   financial   losses   with   overstated   wages   on   the   one   hand   or   frustrated   em-­‐ ployees  on  the  other.  

Our TimeKeep  solu-on  helps  companies  clock  their  employees  according  to  their  card  

access tracking,  allowing  correct  evalua-on  of  worked  hours  (and  over-me,  late  to  work,  ab-­‐ sence),  informa-on  sent  to  the  responsible  departments  (human  resources  and  accoun-ng),   suppor-ng    them  in:  automa-ng  processes,  gathering  and  centralizing  data  from  different  loca-­‐ -ons,  automa-cally  calcula-ng  over-me  pay/  employee,  highligh-ng  excep-ons  and  irregulari-­‐ -es  in  the  schedule,  automa-cally  detec-ng  delegates  from  branches,  real  -me  management   access   to   reports,   increasing   departmental   manpower   alloca-on   efficiency   by   real   -me   em-­‐ ployee  interdepartmental  migra-on  tracking,    reducing  costs  with  overstatements  and  increas-­‐ ing  produc-vity.

IQcrm or  other  stand-­‐alone  CRM  solu-ons  can  be  extended  to  automa-cally  capture  

CRM EXTENSIONS

interac-on with   customers   to   have   a   complete   journal   of   ac-vi-es.   Extending   CRM   beyond  

INTEGRATE FIXED  CALLS  AND MOBILE  CALLS/  SMS  IN  YOUR   CRM

manual input  increases  its  value  exponen-ally,  assuring  that  organiza-ons  will  iden-fy  all  op-­‐ portuni-es  and  all  customer  service  complaints  will  reach  resolu-on.  

Using our   OMNI   COMM   module   we   can   capture   the   customer   interac-on   via   email,  

fixed calls,   mobile   calls,   SMS,   both   incoming   and   outgoing,   and   automa-cally   create   journal   entries  for  sales  agents  or  customer  service  representa-ve  to  log  the  mail/  call.  

Using email/  call  integra-on,  the  CRM  will  provide  up  to  100%  more  accurate  view  on  

agent ac-vity   and   efficiency,   will   highlight   clients   lacking   in   customer   service,   preven-ng   fu-­‐ ture   problems,   but   will   also   provide   sta-s-cs   regarding   customer   service   availability,   over-­‐ loading  of  sales  agents  or  service  representa-ves,  leading  to  a  becer  resource  alloca-on.  Com-­‐ bined  with  GPS  posi-oning,  the  solu-on  enables  an  effec-ve  traceability  of  interac-on  with   the  client.

CALL SUPPORT  BILLING  SYSTEM ON-­‐CALL  BILLING  SYSTEM  FOR   PHONE  SUPPORT  PROVIDERS (LAWYERS,  PHYSICIANS,   BROKERS,  CONSULTANTS)

One of  the  posi-ve  effects  of  globaliza-on  of  markets  is  that  valuable  resources  can  be  

accessed remotely,  and  physical  presence  is  no  longer  needed.  A  challenge  for  professionals   delivering  remote  services  is  accurately  billing  the  support  -me,  making  it  a  one-­‐-me  process   at  the  end  of  month  and  based  on  notes  and  emails,  some-mes  leading  to  a  nego-a-on  of   billable  hours.  

Our on-­‐call  billing  system  consists  of  a  mobile  client  that  logs  all  incoming  and  outgo-­‐

ing calls  and  syncs  them  with  the  server.  The  server  can  also  log  calls  from  the  fixed  telephony   system,   or   the   office   phone   can   be   forwarded   to   the   mobile   phone.   Using   a   web   interface,   calls  can  also  be  manually  entered.  The  server  performs  a  match  with  the  clients’  phone  num-­‐ ber   database   and   known   calls   are   automa-cally   logged   and   billed,   using   a   pre-­‐defined,   per-­‐ client,  hourly  price  list.  

Mails can  be  configured  to  be  sent  a^er  each  logged  call  so  that  clients  will  receive  a  

no-fica-on a^er  each  billed  call.  The  solu-on  can  also  include  a  repor-ng  module,  expor-ng   the  data  into  an  ERP  or  simply  export  the  data  to  CSV,  XLS  or  PDF  formats.

28


CARD SYSTEMS LOYALTY,  BONUS,  MEMBERSHIP   PROGRAMS (TABLET  VERSION)

Offering rewards  to  customers  or  members,  as  well  as  tracking  their  consump-on/  at-­‐

tendance/ shopping   habits   is   an   industry   standard   requirement   for   any   successful   retail   or   service  business  in  today’s  marketplace.  

Our implementa-on  include: -­‐ genera-ng  loyalty/  bonus/  membership  IDs  and  prin-ng  them  onto  cards  or  wri-ng   them  on  magne-c  stripe/  smart  cards,  NFC  or  RFID  tags; -­‐ mobile  devices  (tablets,  but  we  can  implement  also  on  smartphones  or  industrial  de-­‐ vices)   to   interact   with   IDs   (reading   the   code,   preforming   ac-ons   in   the   related   ac-­‐ count); -­‐ server  applica-on  for  management  of  the  program,  genera-ng  IDs,  managing  mul--­‐ ple  mobile  devices,  managing  the  database,  and  export  or  syncing  with  ERPs  or  other   systems.

Typical applica-ons   include:   retail   stores   or   outlets   (including   pharmacies),   service  

businesses requiring  client  iden-fica-on  (gyms  and  clubs,  hotels&restaurants&bars),  hospitals   etc.


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5

TECHNICAL SKILLS & TOOLS PARTNERSHIPS Who we are How we do it What partners do we have


OUR TEAM

 

We follow  a  business  philosophy  that  allows  us  to  put  tal-­‐

ent, youth  and  technology  in  a  common  equa-on  leading  to  the  

crea-on of  a  becer  working  and  living  environment,  both  for  or-­‐

viding the  general  direc-on  and  support  for  development  teams.  

ganiza-ons and  for  individuals.  

Our average   age   is   29,   so   we   will   keep   on   bringing   on   board  

young talent,  to  keep  it  under  30.

We are  17  colleagues  and  5  of  us  are  project  leaders,  pro-­‐

We embrace  an  entrepreneurial  culture,  empowering  our  

people to   be   crea-ve   and   make   decisions.   While   not   always   a  

We are  not  many,  but  we  always  focus  on  the  core  of  our  

comfortable role,  this  con-nuous  challenge  to  innovate  and  solve  

projects. While  we  some-mes  let  our  partners  take  over  user  in-­‐

customer problems,  is  what  brought  to  life  many  of  our  ideas  and  

terface/ graphics,  tes-ng  and  device  compa-bility,  data  collec-on  

solu-ons.

and input,  we  don’t  source  out  our  main  code,  allowing  us  to  con-­‐

trol quality  and  to  offer  fast  and  reliable  support.

 

32


OUR VALUES

C O M M I T M E N T 
 Knowing   our   knowledge,   capacity,   workforce   and   that   we   can   rely   on   each   other,   we   make   promises.  And  keep  promises,  working  towards  goals  together.   Q U A L I T Y
 To  achieve  both  our  goals  and  those  of  our  customer,  we  work  as  a  team,  with  responsibility   and   efficiency,   aiming   the   supreme   goal:   quality.   Our   technical   knowledge   and   acen-on   to   details  guarantee  best  quality  services.   C O M M U N I C A T I O N
 The  key  to  success  of  our  work  is  communica-on.  That  is  why  we  are  interested  in  fast  circula-­‐ -on  of  informa-on  from  us  to  the  client  and,  even  more  important,  that  this  informa-on  get   back  to  us,  feedback  being  a  key  factor  in  finding  the  right  solu-ons  to  customers,  suppliers,   employees  and  partners. T E A M W O R K
 The  company  is  about  people.  We  invest  in  our  employees  –  our  engine  and  the  best  promo-­‐ -onal   tool.   Therefore   we   rely   on   young,   inspired   and   confident   people,   well-­‐armed   against   the  cap  and  with  the  courage  to  embrace  new  opportuni-es  and  challenges.   J O I N T   S U C C E S S
 When  our  customers  are  successful,  this  success  is  transferred  back  to  us.  Same  for  our  part-­‐ ners.  Thus,  we  aim  to  behave  as  a  mechanism  in  which  all  components  lead  to  a  becer  func-­‐ -oning  of  the  system.

TECHNOLOGIES

OperaNng systems:

MOBILE AND  DESKTOP   APPLICATIONS,  WEB   APPLICATIONS,  SERVICES,   DATABASES

-­‐ .NET 4.0,   Spring,   NodeJS,   Visual-­‐

-­‐ Server OS:  Windows  Server,  Linux

WebGUI, Vaadin,   Eclipse,   IntelliJ  

-­‐ Mobile: Android,  iOS,  Windows  Mo-­‐

Idea, REST,  SOAP,  JSON

bile Embedded,   WP7+   ,   JME   Black-­‐ berry

Database Engine: -­‐ MS   SQL   Server,   Oracle,   MySQL,   SQLite

-­‐ Desktop: Windows,  Linux,  MacOS

-­‐ PostgreSQL, MongoDB

Programming languages:  

-­‐ Objec-ve  C,  Java,  C#,  HTML5,  JS

ORM: -­‐ nHibernate, Hibernate,   ORMlite,   GreenDAO

-­‐ C/ C++,  Visual  Basic.NET ApplicaNon  servers: -­‐ IIS,  Apache  Tomcat,    Jboss Technologies: -­‐ iOS  SDK,  Cocoa,  Android  SDK   -­‐ J2ME,   Blackberry,   Windows   Mobile   SDK,  .NET  CF  3.5

Proprietary Pladorms: -­‐ IQteh  framework


OUR PARTNERS


Q&A SESSION Can you  tell  us  who  is  Qualteh  ?

Qualteh is  a  MediaNet  group  company,  a  leading  mobile  so^ware  developer  in  South  

Eastern Europe.  At  Qualteh  our  main  focus  is  on  QUALity  and  TEcHnology.  We  put  customers  

Lucian Raduti Chief  Operational   Officer

at the  center  of  our  ac-vity  and  our  solu-ons  are  designed  to  increase  their  compe--veness   and  performance,  using  cufng-­‐edge  technology  and  constantly  raising  the  quality  standards.

How come  your  solu-ons  run  on  all  opera-ng  systems,  both  mobile  and  desktop  ?  You  told  us  that  you  can  implement  custom  solu-ons  or   customiza-ons  on  exis-ng  solu-ons  with  -meframes  star-ng  from  3  weeks,  how  is  that  possible  ?  Most  developers  start  with  3-­‐6  months  ?  

We have   started   mobile   development   more   than   10   years   ago,   on   the   Windows   Mo-­‐

bile pladorm.  As  new  pladorms  have  emerged,  we  started  using  them.  First,  we  added  Black-­‐ berry  support  to  our  solu-ons,  than  iOS  and  finally  Android.  On  the  laptop/  desktop/  server   side,  we  have  moved  from  dedicated  client  applica-ons  to  web  services.  

We have  developed  our  own  proprietary  framework,  both  for  server  side  and  mobile  

applica-ons and  we  can  develop  solu-ons  faster,  as  the  core-­‐components  can  be  shared. If  I  already  have  an  ERP  solu-on  implemented,  why  would  I  buy  third-­‐party  extensions,  like  your  SFA  or  CRM  solu-on  ?  Most  ERP  vendors   have  their  own  SFA  or  CRM  extensions,  so  why  should  I  take  these  modules  from  you  ?  

Most plug-­‐in  modules  from  ERP  vendors  are  developed  by  third  party  companies  and  

in order  to  provide  easier  support,  the  technologies  used  are  o^en  older  and  have  poorer  per-­‐ formance  than  our  solu-ons,  so  there’s  your  first  argument.  They  are  integrated  with  the  ERP   using  the  same  connectors  vendors  make  available,  so  there  is  no  interconnec-on  issue.  We   also  have  faster  implementa-on  -mes,  we  provide  consul-ng  and  we  are  more  cost  efficient! Most  so-­‐called  developers  offer  custom/  on-­‐demand  so^ware  development,  but  in  fact  they  are  only  customizing  or  plugging-­‐in  exis-ng  solu-­‐ -ons  (Dynamics,  SAP,  etc).  Do  your  solu-ons  include  core-­‐elements  from  other  vendors  ?  If  not,  on  certain  cases,  can  you  do  it  ?  

Our framework  and  applica-on  cores  are  100%  in-­‐house  developed.  On  demand,  yes,  

we can  provide  customiza-ons  of  other  pladorms. Some  of  the  advanced  developers  serving  customers  from  business  and  enterprise  segments,  have  moved  past  tradi-onal  structured  data-­‐ bases,  in  order  to  op-mize  specific  tasks  or  queries;  do  your  solu-ons  make  benefit  of  these  new  technologies  ?  

We are  constantly  pioneering  new  technologies,  and,  in  certain  cases,  we  incorporate  

them in  our  products.  Before  we  incorporate  a  new  technology,  it  undergoes  an  extensive  test-­‐ ing  period,  to  evaluate  whether  it  is  mature  enough  to  be  used  in  an  enterprise  environment.  


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MediaNet -­‐  Qualteh (c)  2014  -­‐  All  rights  reserved. Romania,  Timisoara

Qualteh Solutions  

Qualteh is a Medianet Group Company Medianet Romania Timisoara Mobile World Congress www.mobileworldcongress.com www.qualteh.com www.m8m.ro

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