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UPCOMING EVENTS OCTOBER
6 NETWORK @ NIGHT LOCATION: Duck City Bistro, Davenport TIME: 5:30 p.m. SPONSOR: University of Iowa MBA-PM Quad Cities 11 NETWORK @ NOON LOCATION: DHCU Community Credit Union, Moline TIME: 12:00 p.m. - 1:00 p.m. SPONSOR: DHCU Community Credit Union 13 BUSINESS AFTER HOURS LOCATION: Riverview Dental Specialists, LeClaire TIME: 5:00 p.m. - 7:00 p.m. SPONSOR: Riverview Dental Specialists 18 A CHANCE TO MEET. . . DEERE & COMPANY LOCATION: DHCU Community Credit Union, Moline TIME: 8:00 a.m. - 9:00 a.m. SPONSORS: DHCU Community Credit Union & Sedona Technologies 19 MORNING NETWORK LOCATION: Northpark Mall Food Court, Davenport TIME: 7:15 a.m. - 8:30 a.m. SERIES SPONSOR: R.I.A. Federal Credit Union MONTHLY SPONSOR: Simon Property Group 27 BILL DRURY SEMINAR LOCATION: Jumer’s Casino & Hotel, Rock Island TIME: 8:30 a.m.-11:30 a.m. or 1:00 p.m. - 4:00 p.m. SPONSOR: TBD
NOVEMBER DECEMBER 3 NETWORK @ NIGHT LOCATION: TBD TIME: 5:30 p.m. SPONSOR: AT&T
10 BUSINESS AFTER HOURS LOCATION: Kimberly Car City, Davenport TIME: 5:00 p.m. - 7:00 p.m. SPONSOR: Kimberly Car City 15 A CHANCE TO MEET. . . ACCIONA LOCATION: DHCU Community Credit Union, Moline TIME: 8:00 a.m. - 9:00 a.m. SPONSOR: DHCU Community Credit Union 15 NETWORK @ NOON LOCATION: DHCU Community Credit Union, Moline TIME: 12:00 p.m. - 1:00 p.m. SPONSOR: DHCU Community Credit Union 16 MORNING NETWORK LOCATION: The Fountains Senior Living Community, Davenport TIME: 7:15 a.m. - 8:30 a.m. SERIES SPONSOR: R.I.A. Federal Credit Union MONTHLY SPONSORS: Trinity Regional Health System & The Fountains Senior Living Community
1 NETWORK @ NIGHT LOCATION: The Clubhouse, Bettendorf TIME: 5:30 p.m. SPONSOR: TBD
8 BUSINESS AFTER HOURS LOCATION: TBD TIME: 5:00 p.m. - 7:00 p.m. SPONSOR: Done Right Satellite 13 NETWORK @ NOON: MEET, MERRY, & MINGLE LOCATION: Jumer’s Casino & Hotel, Rock Island TIME: 12:00 p.m. - 1:00 p.m. SPONSOR: Estes Construction 13 MEET YOUR CHAMBER LOCATION: Genesis Health System, East Campus, Davenport TIME: 12:00 p.m. - 1:30 p.m. SPONSOR: Genesis Health System 21 MORNING NETWORK LOCATION: Metrolink Centre Station, Moline TIME: 7:15 a.m. - 8:30 a.m. SERIES SPONSOR: R.I.A. Federal Credit Union MONTHLY SPONSOR: Moline Dispatch Publishing Company
FOR MORE INFORMATION OR REGISTRATION, VISIT QuadCitiesChamber.com
STAY CONNECTED! CHAMBER APP Coming this Fall!
The Quad Cities Chamber of Commerce is organized to create a thriving business community by fostering an environment that results in the attraction of more people, jobs and investment in the greater Quad Cities. The chamber comprises more than 2,000 members – 85 percent of which are small businesses with less than 50 employees. If you have specific questions or areas of interest, please contact the staff at our two locations: 130 W. Second St., Davenport, Iowa 52801 P: (563) 322-1706 F: (563) 322-7804 622 19th St., Moline, IL 61265 P: (309) 757-5416 F: (309)757-5435 NEWSLETTER EDITOR Jillian McCleary jmccleary@QuadCitiesChamber.com NEWSLETTER DESIGNER Mary Immesoete mimmesoete@QuadCitiesChamber.com MEMBERSHIP Rene Hipple rhipple@QuadCitiesChamber.com EVENTS & SPONSORSHIP Marcy Hyder mhyder@QuadCitiesChamber.com POSTMASTER: Send address changes to: Quad Cities Chamber, 130 W. Second St., Davenport, Iowa 52801 The Chamber newsletter (USPS 014-248) is published quarterly by the Quad Cities Chamber of Commerce, 130 W. 2nd St., Davenport, Iowa 52801. Subscription price is $1.50 per year and is included in membership dues. Periodicals postage paid at Davenport, Iowa and additional offices. Statement of Ownership, Management and Circulation Required by 39 U.S.C. 3526 1. Publication Title: Q News. 2. Publication Number: 014-248. 3. Filing Date: Oct. 1, 2010. 4. Issue Frequency: Quarterly. 5. Number of Issues Published Annually: 4. Issue Frequency: Quarterly 6. Annual Subscription Price: $1.50. 7. Complete Mailing Address of Known Office of Publication: Quad Cities Chamber, 130 W. Second St., Davenport, Scott County, IA 52801. 8. Complete Mailing Address of Headquarters of General Business Office of Publisher: Quad Cities Chamber, 130 W. Second St., Davenport, IA 52801. 9. Publisher: Tara Barney. Editor: Jillian McCleary. Managing Editor: Elaine Barreca. Addresses are same as above. 10. Owner: Quad Cities Chamber, address same as above. 11. Known Bondholders, Mortgagees, and Other Security Holders Owning or Holding 1 percent or More of Total Amount of Bonds, Mortgages, or Other Securities: None. 12. The purpose, function and nonprofit status of this organization and the exempt status for Federal income tax purposes have not changed during the preceding 12 months. 13. Publication Title: Q News. 14. Issue Date for Circulation Data: October 1, 2010. 15. (All figures are true of both the average number of copies of each issue during the preceding 12 months and the actual number of copies of the single issue published nearest the filing date). a. Total Number of Copies (Net Press Run): 4,250. b. Paid and/or Requested Circulation: (1) Paid/requested outside county mail subscriptions: 2,450. (2) Paid In-County Subscriptions: 1,800. (3) Sales Through Dealers and Carriers, Street Vendors, Counter Sales and Other Non USPS Paid Distribution: 0. (4) Other Classes Mailed: 0. c. Total Paid and Requested Circulation: 4,250. d. Free Distribution Through Mail: (1) Outside County: 0. (2) In-County: 0. (3) Other Classes: 0. e. Free Distribution Outside the Mail: 0. f. Total Free Distribution: 0. g. Total Distribution: 4,250. h. Copies Not Distributed: 0. i. Total Sum: 4,250. j. Percent Paid and/or Requested Circulation: 100%. 16. Publication required.
SUMMER FESTIVALS
recap
2011 SE A SO N W I L L G O DOWN IN QUAD-CITIES HIS TORY 30,000 people enjoyed live music at River Roots Live.
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ecord-breaking crowds flooded the Rock Island and Davenport riverfronts for Red, White & Boom, Street Fest and River Roots Live.
The bi-state Red, White & Boom 4th of July festival brought thousands of people to downtown Rock Island and Davenport. Schwiebert Park celebrated its one-year anniversary at Red, White & Boom. Bill Nelson, Executive Director of Rock Island Parks & Recreation Board noted that the event “was a good opportunity to remind everyone of the progress both communities have made toward RiverVision.”
Photos courtesy of Brian Barkley and Tim Smith
BixBrai – the nickname given to the biggest sporting event the state of Iowa has ever seen – brought widespread attention to the Quad as 18,000 bikers “These events bring Cities their tires at together civic, non- dipped St. landing profit and business Marquette while 19,000 runners organizations to put braved Brady St. hill in on quality events that members of our the Quad-City Times community can enjoy Bix 7. It didn’t stop there; 25,000 stayed for the with their family.” party with live music, Ken Croken, Chair, Downtown Davenport festival food and family Events Committee activities at Street Fest. Just three weeks later, the Quad Cities welcomed the Grammy award-winning band Blues Traveler and multi-platinum album sellers Gin Blossoms to headline River Roots Live. The annual two-day music festival hosted a record-breaking 30,000 people in LeClaire Park.
River Roots Live PRESENTING SPONSORS
3 FALL 2011 Q N EW S
Ken Croken, Chair of the downtown Davenport events committee, said “Each of these events is a significant display of cooperation and enthusiasm. These events bring together civic, non-profit and business organizations to put on quality events that members of our community can enjoy with their family.” The Downtown Davenport Partnership, a division of the Quad Cities Chamber, coordinates each of these festivals alongside community partners to provide the community with quality events, and showcase the strength of our downtowns.
recap
The Quad City Symphony Orchestra played as fireworks were shot over the Mississippi River.
Red, White & Boom PRESENTING SPONSORS
25,000 people celebrated the biggest sporting event Iowa has ever seen.
StreetFest PRESENTING SPONSOR Photos courtesy of Brian Barkley and Tim Smith
member profile
NAME: Jim Galphin COMPANY NAME: Tobacco Outlet Plus TITLE: District Leader
We sat down with Jim Galphin of Tobacco Outlet Plus to find out how he stays connected...
WHAT ARE YOU READING? I read an industry trade magazine called Convenience Store Decisions along with an email version and National Association of Convenience Stores. I also read Cigar Aficionado and Cigar Insider. WHAT DO YOU WATCH? I like to keep up on current events and political issues so I watch different cable news shows. WHAT ASPECT OF WORKING AT TOBACCO OUTLET PLUS ARE YOU MOST PROUD OF? Tobacco Outlet Plus is part of LaCrosse, WI-based business Kwik Trip, Inc. The one thing I am the most proud of is working for a company that is innovative and always improving operations. Tobacco Outlet Plus stores started about 15 years ago in Wisconsin and Iowa.
TOBACCO OUTLET PLUS MISSION STATEMENT
To serve our customers and community more effectively than anyone else by treating our customers, co-workers, and suppliers as we, personally, would like to be treated and to make a difference in someone’s life.
Our most recent store, at 4619 Brady St. in Davenport, has expanded offerings for our guests. What many people may not know is that we have our own dairy in Wisconsin, and items from our dairy are shipped to our store twice a week. Producing our own items helps us keep costs down and provide quality products.
“
Kwik Trip, Inc. is family owned, shares 40% of its profits with its employees, and lives by its mission statement“to serve our customers and community more effectively than anyone else by treating our customers, co-workers and suppliers as we, personally, would like to be treated and to make a difference in someone’s life.”
What many people may not know is that we have our own dairy in Wisconsin, and items from our dairy are shipped to our store twice a week.“
5 FALL 2011 Q N EW S
TOP: Cigar Aficionado and Convenience Store Decisions keep Jim on top of the industry trends. BOTTOM: Quad Cities Chamber Ambassadors and Tobacco Outlet Plus employees celebrated the grand opening ribbon cutting.
ANNUAL MEETING THE Y E AR IN REVIEW, VOLUN TEER O F THE Y E AR, & INSPIRING W OR DS F R O M AN IN D USTRY LEADER
SPONSORED BY:
“Wall Street has a new golden boy: U.S. Bancorp’s Richard Davis,” according to the New York Post. If you were at the Quad Cities Chamber’s annual meeting recently, you had the rare opportunity to hear from the golden boy. More than 700 business leaders listened intently to this White House-advisor and financial industry-expert. Richard Davis, President & CEO, U.S. Bancorp, didn’t spend his time on stage focused on the economy or the banking industry. Instead, he urged Quad Citians to appreciate the amazing community we live in. Davis asserted that the Quad Cities is well-positioned to succeed because the business community is unified, aggressive and enthusiastic about its goal to add jobs and increase prosperity. “I left the meeting really encouraged by what I heard Davis say, because he gave us a pat on the back, saying we had a great start and great goals, but he also made us see that we are in a perfect position to move our community faster, farther,” said Tracy Schwind, Northwest Bank & Trust Company. “It’s energizing to have someone from the outside help us see that. When you look at
LEFT: Richard K. Davis spoke to a crowd of over 700 people. RIGHT: 2011 Volunteer of the Year Lisa Sievert accepts her award alongside Mara Sovey, Deere & Co., and Tara Barney.
the merger of the Chambers, that we were able to get that accomplished, and then immediately move forward with this nice cohesive plan,” Schwind continued. Davis encouraged guests, “Why five years? Why not now?” “The Quad Cities Chamber is here for businesses in their expansion, creation and retention needs, but it’s important to know that it’s the companies here, in this room, that will create the jobs and the prosperity. We’re your resource to accomplish this,” said Tara Barney, Quad Cities Chamber CEO. Guests not only heard from keynote Davis, they also recognized the Volunteer of the Year, Lisa Sievert with OnMedia. 1,000 volunteers supported the Quad Cities Chamber last year. These volunteers helped implement the programs and events, garner support through membership and sponsorship sales, set the strategic work plan and carry out events valued by members and the community.
One-Year Progress Report: A B RIEF L O O K
The Chamber adopted its five-year plan to attract new business, enhance livability and attractiveness of the region, seek and pursue opportunities tied to the Rock Island Arsenal, ensure a high quality workforce, and institutionalize a world-class Chamber of Commerce. Here’s a snapshot of our progress:
Adopted a five-year strategic plan. Conducted 65 business interviews to identify expansion opportunities and hurdles to growth. The 65 businesses interviewed reported an anticipated $358.7 million in regional investment.
the benefits of doing business in Marketed the Quad Cities region across the country, in Florida, California, Texas, Chicago, New Mexico, Missouri and Indiana.
Generated 65 leads from businesses seeking expansion or relocation. Secured $325 million for passenger rail including funding for a Quad Cities multimodal Amtrak station. Fought for a pro-business climate and regional economic growth in Springfield, Des Moines and Washington, D.C. Advocated for workers’ compensation reform, education reform, redistricting and state-level economic development reform.
Rallied to secure the Rock Island Arsenal. Launched a Military Affairs Council to support our defense industry. Welcomed First Army. Hosted 82 programs and events with a total of 9,500 attendees. Celebrated 92 ribbon cuttings representing grand openings, expansions, product launches and ground breakings. Celebrated the involvement of over 1,000 Chamber volunteers, 3,000 young professionals, 1,860 member businesses comprised of 80,000 employees.
7 FALL 2011 Q N EW S
CLOCKWISE FROM TOP: Davis speaks with Chamber members following his presentation; Chamber members take a moment to catch up; Paul VanDuyne, president, KJWW Engineering Consultants; Major General Yves Fontaine; Richard Seidler, CEO, Trinity Regional Health System.
8 FALL 2011 Q N EW S
The Quad Cities has landed one of its biggest economic development deals in over a decade – the announcement of the $300 million Alcoa expansion. The expansion will result in the creation of 150 new permanent jobs, the retention of 200 existing jobs, as well as 150 construction jobs at the Riverdale plant. The new and retained jobs have a starting wage of $20 per hour with benefits. Once completed, Alcoa will have more than 2,300 high value jobs in the Quad Cities. While the project is valued at $300 million, the ripple effect of the additional salaries in our community increases the value to $500 million. The Quad Cities facility was in competition with four other Alcoa sites for this production expansion. “The Quad Cities Chamber is committed to ensuring that our local businesses have the resources and support they need to not only remain a part of this community, but to expand,” says Tara Barney, CEO, Quad Cities Chamber of Commerce. “This expansion is a perfect example what an economic development organization is supposed to do, which is be a known resource to our business community, to enact our knowledge of incentives and align the correct people and resources to get our businesses the tools they need to expand,” Barney continued. The Quad Cities Chamber of Commerce economic development team began working with Alcoa several months ago to help identify cost advantages of the Quad Cities as the location for the expansion. Three key factors helped land the expansion in the Quad Cities: a highly productive workforce, access to reliable and affordable utilities and relationships with state and local agencies that understand and can accommodate growth. “It’s a fabulous facility. It’s a pillar for our aerospace business,” said Kevin Lowery, director of corporate communications for parent company Alcoa, Inc. of the Quad Cities facility. “There’s not a plane flying in the world that doesn’t have metal coming out of that plant. Now, it will be the hope that there won’t be a car driving on the road in the United States that won’t have metal coming out of that plant,” continued Lowery. Once Alcoa decided to pursue the expansion in our region, the Chamber’s economic development staff began to help with financial incentive packaging with the State of Iowa and local communities. Ultimately, Alcoa was awarded a $3 million state incentive package. “No ifs, and or buts, it was a big help in making sure that it was secured here,” Lowery said of the Iowa Economic Development Board’s approval of a forgivable loan and other incentives for the project. Alcoa is expanding to meet the increased demand of aluminums among auto makers. A study of automakers by Ducker Worldwide projected automakers will increase their aluminum use from 327 pounds in 2009 to 550 pounds in 2025. Aluminum use already has reached an all-time high of 343 pounds per vehicle in the 2012 model cars – a five percent increase over the 2011 cars.
9 FALL 2011 Q N EW S
committees
BUSINESS GROWTH COUNCIL
EXPA N DIN G O U R L O CA L BUS IN ES S ES
New jobs are big news these days, and the Chamber has its eye on local business expansion. In the Chamber’s plan to facilitate the addition of 5,000 new jobs in our region, the lion’s share of those jobs, 3,500 of them, are anticipated to develop from the expansion of local businesses. The Chamber’s new committee, the Business Growth Council, is set to oversee business expansion efforts to ensure the Chamber is doing all it can to support companies already invested in our market. Made up of 10 local business owners, the group will assist the Chamber in identifying needs, concerns, obstacles and opportunities to grow local companies. Similar to the way the Quad Cities First board oversees activity related to business attraction, the Business Growth Council will oversee business expansion efforts.
“The Council’s focus will be to leverage the skills and power of the Chamber staff and membership to help locally-owned businesses flourish and grow. We’ll be looking to Chamber members to help determine exactly what tasks are most critical, but we expect advocacy and business climate issues to be some of our top priorities,” says Kelli Grubbs, co-chair, Business Growth Council.
1 0 FA LL 2011 QN EW S
☉ Serves as the voice of locally-owned businesses and entrepreneurs ☉ Supports the Chamber’s efforts to expand and retain local companies ☉ Host forums and educational events for locally-owned businesses ☉ Provides small employers and entrepreneurs access to public officials to voice their concerns and offers insight on legislative and public policy issues facing their businesses ☉ Supports the Chamber’s efforts to match innovation, technologies, product lines, services and companies from outside the market with local companies to grow existing business ☉ Raises awareness of the economic impact, importance and successes of locallyowned companies and small businesses.
We want to tell your story! If you’ve had growth or expansion, click on the Jobs Tracker on the Chamber homepage and let us know!
YOUR ONE-STOP-SHOP FOR ALL YOUR BUSINESS NEEDS Have a problem? We’re here to help. Have a big idea? We’ll connect you to the resources you need.
Call us or visit us online: 563.322.1706 or www. QuadCitiesChamber.com
military affairs
FIRST ARMY RELOCATION
CO M M O N A L ITIES WITH THE Q C BU S IN ES S CO M M U N ITY
The first three-star general ever to be stationed on the Rock Island Arsenal, Lieutenant General Mick Bednarek, addressed the business community for the first time at a Quad Cities Chamber breakfast. There, the
Whos’s in the Q?
Commanding General Bednarek, First Army; Scott Lohman, chair, Military Affairs Council and Paul Rumler, Quad Cities Chamber of Commerce.
commanding general likened developing soldiers to building a staff.
“We are in the same business of developing and shaping our community and the Nation’s future leaders, regardless of profession,” Lt. Gen. Bednarek stated at the meeting. “You and I know that as we train, build and strengthen the core of our workforce, whether it’s a soldier in the Army or a worker in a warehouse downtown, we are building stronger citizens, and ultimately a stronger America,” Bednarek continued. First Army relocated approximately 300 soldiers and Department of the Army civilians from Fort Gillem, GA to the Quad Cities this summer. The command is responsible for mobilizing, training and deploying all Army National Guard and Army Reserve forces around the world. First Army ensures America’s reserve component (RC) Soldiers have the skills necessary for success in combat. First Army was officially established on August 10, 1918 in France, and has consistently answered the call to defend freedom and democracy around the world. Led by Lieutenant General Bednarek, First Army has been nationally recognized for its roles in spearheading disaster relief for Hurricane Katrina, training and mobilizing soldiers for the first Gulf War, and being the first soldiers to enter Paris during World War II.
First Army has trained and mobilized over 700,000 servicemen and women since 9-11 and is projected to train approximately 69,000 soldiers in 2012. “The Quad Cities and Rock Island Arsenal are gaining a notable reputation for their manufacturing, logistics, and contracting expertise,” says Paul Rumler, Executive Vice President, Quad Cities Chamber of Commerce. “The soldiers mobilized, trained and deployed by First Army rely upon the unique synergies present at Rock Island Arsenal to protect our freedom around the world.”
EXECUTIVES CLUB
SPECIAL EVENT featuring the
FIRST ARMY, COMMANDING GENERAL
Friday, August 5 7:30 – 8:30 a.m. i wireless Center, Moline Registration: $20
To register visit QuadCitiesChamber.com or call 563.823.2676.
OPEN TO THE PUBLIC
The defense industry continues to be an integral part of the region’s workforce. The most recent unemployment figures released by the Illinois Department of Employment Security indicated that the Quad Cities has the lowest unemployment rate in Illinois, with defense being a contributing factor to that rate. “The Quad Cities is seeing increased interest from private companies that want to partner or do business with the Rock Island Arsenal’s many commands. This helps create jobs and build economic strength for the entire region,” Rumler said.
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Sponsored by Group Services, i wireless Center, Terrostar Technology Solutions and Trinity Regional Health System
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just for fun
GUESS WHO’S COMING TO DINNER
WE ASKED TW O QUAD CITIES CHAM BER M EM BER S WHO M THEY WO ULD AS K TO DINNER (HIS TO R ICA L LY O R M O DER N DAY ) A N D WH Y. AND JUST F OR F UN, W E A S KED WHAT THEY WO UL D S ERV E T H E IR G UESTS.
Aaron Tennant Vice President, Tennant Truck Lines, Inc.
Brigadier General Kendall Penn Deputy Commanding General, First Army
WHOM I’D INVITE TO DINNER: Ronald Reagan, 40th president of the United States
WHOM I’D INVITE TO DINNER: I’ve got a whole list of people that I’d like to invite, but if it came down to a single choice, I’d have to pick my deceased grandmother, hands down!
WHY: He was my childhood hero. I’d love to hear what he would say about our economic situation now. WHAT I WOULD SERVE: I’d serve a simple Midwestern meal with filet mignon and a baked potato. A weak Orange Blossom for the former president (sweet vermouth, orange juice and a little gin) and a Crown Royal on the rocks for me.
I N TERESTED IN T E LLIN G US WHOM YOU ’ D I NV ITE TO D INN E R ? E ma il j mccl e a r y @Q u a d Ci t i e s Ch a m ber.com
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WHY: I’d like to listen just once more to some of the oral history of our family that I heard when I was a boy but have since forgotten. Maybe this time, I’d be smart enough to write it all down or record it. WHAT I WOULD SERVE: I’d serve fried chicken, purple hull peas, fried okra, fresh tomatoes, cornbread, and sweet tea. And to tell the truth, I’d probably try to arrange for her to come over a little early. She loved to cook and would probably run me out of the kitchen. Then, not only would I be able to have her over for dinner, but I’d be able to eat her cooking just one more time!
INCREASE YOUR CUSTOMER RETENTION RATE October 27, 2011 8:30-11:30 am & 1:00-4:00 pm Jumer’s Casino & Hotel The Quad Cities Chamber presents A Passion for Service, featuring nationally-recognized speaker Bill Drury. FACT: 7 out of 10 customers who stop doing business with a company do so because of the way they were treated on the first contact.
FACT: 9 6% of unhappy customers never complain about discourtesy, but 91% of them will not buy again from a business that offended them.
FACT: A ccording to the National Retail Association, a 5% increase in customer retention can increase long term profitability by as much as 85%.
FACT: C ourting new business can cost up to five times more than strengthening relationships with current clients. In this workshop, you’ll discover secrets and acquire skills to improve your level of service. Remember, paychecks come from your customers, not accounting, payroll, or “the boss.” Learn how to keep the satisfied customer coming back for more, and how to turn tough situations into future sales opportunities.
SUBJECTS COVERED: Ü Overcome stress and burnout Ü How to stay motivated in tough times Ü Why customers leave companies Ü Build and maintain a positive attitude Ü Build company-wide urgency and focus Ü Communicate respect to every customer Ü Turn irate customers into your best customers Ü Handle the ten most difficult people successfully Ü Eliminate the word “just” and take pride in your job! Ü Facebook, Twitter, and protecting your online reputation
FOR MORE INFORMATION OR REGISTRATION VISIT
QuadCitiesChamber.com
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congratulations
CELEBRATING WITH OUR MEMBERS! NEW MEMBERS
RIBBON CUTTINGS
Alexander Open Systems 1601 River Dr. Ste. 206 Moline, IL 61265
Embassy Square Mall 2365 - 2409 11th St. Rock Island, IL 61201
Make a Difference QC 3565 Utica Ridge Rd Bettendorf, IA 52722
Bayside Smoothies & More 2730 W. Locust St. Davenport, IA 52804
Hodge Construction Company, Inc. 767 52nd Ave. Ste. 201 Moline, IL 61265
Midwest Technical Institute 3620 Avenue of the Cities Moline, IL 61265
Bowls: Urban Eats 102 E. 3rd St. Davenport, IA 52801 Colonial Dental Studio 3813 Mississippi Ave. Davenport, IA 52807 Concept by Iowa Hearing Aid Centers 4009 E. 53rd St. Ste. 103 Davenport, IA 52807 Country Style Ice Cream/ Hawaiian Style 1640 W. 53rd St. Davenport, IA 52806 CRN Systems Corporation 214 W. 35th St. Davenport, IA 52806
Homeworks Central 1519 46th Ave. #1 Moline, IL 61265 Insurance Auto Auctions 5403 Rockingham Rd. Davenport, IA 52802
Osaka Buffet 3901 41st Ave. Dr. Moline, IL 61265 Ross Medical Supply Co. 1161 E. Kimberly Rd., Ste. A Davenport, IA 52807
Jan Garmong Individual Member
Smart Toyota 4618 Brady St. Davenport, IA 52806
John Roche Individual Member
SurfaceInk/Wellala 4550 Ashworth Ct. Bettendorf, IA 52722
Keller Williams Realty Greater Quad Cities 1225 E. River Dr., Ste. 110 Davenport, IA 52803 Kosama 1430 E. 52nd St. Davenport, IA 52807
Xpressive Printing Solutions 2832 5th St., Ste. 1 Rock Island, IL 61201
The QUAD CITIES CHAMBER VOLUNTEER AMBASSADORS celebrate grand openings, ground breakings, anniversaries and other major milestones with member businesses. INTERESTED IN HOSTING A RIBBON CUTTING OR GROUND BREAKING FOR YOUR BUSINESS? Contact Deanna at 563.823.2685
1 Amedisys 1830 2nd Ave., Ste. 100, Rock Island, IL 2 Blackhawk Bank & Trust 301 W. 4th St., Milan, IL 3 Bowls: Urban Eats 102 E. 3rd St., Davenport, IA 4 The Clubhouse 2501 53rd Ave., Bettendorf, IA 5 Courtesy Ford 3921 W. River Dr., Davenport, IA 6 E lements Acupuncture 2175 E. 53rd St., Davenport, IA 7 Embassy Square Mall 11th St. & 24th Ave., Rock Island, IL 8 Insurance Auto Auctions 5403 Rockingham Rd., Davenport, IA 9 Kosama 1430 E. 52nd St., Davenport, IA 10 Lamar Outdoor Advertising 1690 Elm St. Dubuque, IA 11 Lundgren Chiropractic 2965 13th Ave, Rock Island, IL 12 McGladrey 332 W. 3rd St., New Ventures Center, Davenport, IA 13 Metro Arts Mural 3rd St. & Iowa St., Davenport, IA 14 Metro Arts Mural 16th St., Rock Island, IL 15 Metro Arts Mural Lincoln Ave., Bettendorf, IA 16 Midwest Small Business Government Contracting Symposium 1201 River Dr., Moline, IL 17 Moline Chiropractic 4300 12th Ave., Moline, IL 18 Osaka Buffet 3901 41st Ave., Moline, IL 19 Quad Cities Graduate Study Center 331 W. 3rd St., New Ventures Center, Davenport, IA 20 Quad City Towing 2935 4th Ave., Moline, IL 21 Quality Care by Relay Staffing Solutions 933 E. 53rd St., Ste. A, Davenport, IA 22 Scott County Emergency Communications Center 1100 E. 46th St., Davenport, IA 23 Select Structural Engineering 1039 1/2 State St. Ste. 204, Bettendorf, IA 24 St. Anthony’s Nursing and Rehabilitation Center 767 30th St., Rock Island, IL 25 The Renaissance 901 W. 15th St., Davenport, IA 26 The ARC of the Quad Cities Area 2101 52nd Ave., Moline, IL 27 Tobacco Outlet Plus 4619 Brady St., Davenport, IA 28 US Bank 5515 Utica Ridge Rd., Bettendorf, IA
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economic development
NATIONAL RESOURCE COMES TO THE
QUAD CITIES PATEN T A N D TR ADEM AR K R ES O UR C E CEN TER TO S ERV E WES TER N IL L IN O IS AN D THE S TATE O F IO WA
I
TOP: Davenport’s Public Library will house the Patent and Trademark Resource Center. LEFT: Chad Stamper, Executive Director, Quad Cities Chamber NewVentures Center. RIGHT: Natalie Linville-Mass, President, Media Link, Inc.
HAVE A BIG IDEA? WE’RE YOUR BUSINESS RESOURCE! • Business plan development guidance • Marketing research • Marketing and sales plan assistance • Competitive analysis • Market snapshots • Links to funding sources and venture capital • Access to vital business intelligence data & market-research databases
n a nod to our region’s network of public, state, special and academic libraries entrepreneurial know-how, authorized to disseminate patent and trademark the United States Patent and information and to support inventors, intellectual Trademark Office (USPTO) property attorneys, business people, researchers, recently announced entrepreneurs the designation of “The selection of the Quad Cities and others. Iowa’s Davenport Public for this resource is an affirmation of Library as a Patent and our strong entrepreneurial heritage.” Currently there are 81 Trademark Resource Chad Stamper, Executive Director centers in the Center (PTRC). Quad Cities Chamber NewVentures Center country, and This center will be the the Davenport only one of its kind serving library will be the first to house an all-electronic western Illinois and the entire database. state of Iowa. The next closest Natalie Linville-Mass, president of Rock Island based center is located in Chicago. advertising agency Media Link, Inc., is a perfect The Davenport Public Library example of a Quad Citian patenting new and was chosen due to the high volume of patent and trademark improved products. information from the Quad Media Link recently announced the nationwide launch Cities region. The former host of its own web-based media buying system, Media of the network, Des Moines, Link Software (MLS). received more requests from western Illinois and Eastern Iowa “This new software not only gives the companies we than from any other region in serve precise information, it also is designed to save the state of Iowa. advertising agencies a tremendous amount of time,” says Linville-Mass. “The addition of the PTRC to our area will be incredibly useful “There are similar products that do similar things, but not only to individual inventors not one that does everything MLS does,” Linvilleand entrepreneurs, but also to Mass continues. “Arbitron and Strata are the only two our area businesses that are regularly creating and patenting databases that come close in functionality.” new and improved products. The selection of the Quad Cities When Natalie began this venture, Chad Stamper was for this resource is an affirmation the first person she went to for consultation. of our strong entrepreneurial “He immediately saw the big picture, and got me heritage,” says Chad Stamper, connected with Joel White of the Illinois Small Executive Director of the Quad Business Development Center, as well as Anne Cities Chamber NewVentures Hutchison of the Iowa Small Business Development Center. Center. That connection, and the work that the Small USPTO’s Patent and Trademark Business Development Centers did, helped me get Resource Center is a nationwide the backing I needed to make MLS a reality.”
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2011
TAKING CARE OF
BUSINESS
in the
CALLING ALL VOLUNTEERS! Be part of a fun and rewarding initiative to grow local businesses! Join top community leaders in this six-week effort that puts you right at the door of your target market.
MORE INFORMATION? Contact Rene Hipple, 563.823.2662 or rhipple@quadcitieschamber.com
EXPLORE THE CULTURE OF TURKEY WITH THE QUAD CITIES CHAMBER
Istanbul 8 DAYS, 7 NIGHTS
MARCH 13, 2012
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QuadCitiesChamber.com
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Periodicals US Postage
PAID
Rock Island, IL Permit No. 014-248
130 W. 2nd Street Davenport, IA 52801
QUAD CITIES CHAMBER OF COMMERCE BOARD MEMBERS STEPHANIE ACRI EVANS PREMIUM MANUFACTURING JIM ANDERSON THE SCHEBLER COMPANY STEVEN BAHLS AUGUSTANA COLLEGE PRYCE T. BOEYE THE HUNGRY HOBO LINDA BOWERS LINGUISYSTEMS, INC. TOM BRACKMANN NICHOLS ALUMINUM DOUGLAS P. CROPPER GENESIS HEALTH SYSTEM JOHN DEDONCKER THE NATIONAL BANK PAT EIKENBERRY MISSMAN INC. ROB FICK MEL FOSTER CO., INC. DAVID GREEN MISSISSIPPI VALLEY REGIONAL BLOOD CENTER KELLI GRUBBS VICTORY ENTERPRISES, INC. KIMBERLY GUY TRACKERS, INC. DOUG HULTQUIST QCR HOLDINGS, INC. MARY JUNCK LEE ENTERPRISES JIM KADAVY MCGLADREY KENNETH R. KOUPAL U.S. BANK DAN KUETER UNITED HEALTHCARE SHAWN LANGAN GCO FLOORING OUTLET PAUL LENSMEYER ASCENTRA CREDIT UNION LANCE LESLIE DELOITTE TAX LLP SCOTT LOHMAN LOHMAN COMPANIES JANET MASAMOTO JTM CONCEPTS, INC. W. KENNY MASSEY MODERN WOODMEN OF AMERICA ALEX MCGEHEE ANCHOR LUMBER COMPANY GARY MOHR EASTERN IOWA COMMUNITY COLLEGE DISTRICT RANDY MOORE IOWA AMERICAN WATER COMPANY MALCOLM MURPHY ALCOA, INC. DAVID NUERNBERGER DELOITTE TAX LLP DANIEL PORTES MANAGEMENT RESOURCE GROUP, LTD. TODD RAUFEISEN RAUFEISEN DEVELOPMENT COMPANY JOHN ROCHE RETIRED - MIDAMERICAN ENERGY COMPANY CAROLINE RUHL RUHL & RUHL REALTORS CHARLES RUHL, JR. RUHL & RUHL COMMERCIAL COMPANY JIM RUSSELL RUSSELL CONSTRUCTION CO., INC. PETE SCHLICKSUP KNILANS’ FURNITURE & INTERIORS MARK SCHWAB TRISSEL GRAHAM & TOOLE, INC. RICK SEIDLER TRINITY REGIONAL HEALTH SYSTEM JOE B. SLAVENS NORTHWEST BANK & TRUST COMPANY MARA SOVEY DEERE & COMPANY JOHN STAVNES WELLS FARGO BANK, N.A. BILL STOERMER EXELON NUCLEAR GERALD J. TAYLOR MOLINE DISPATCH PUBLISHING COMPANY CYNTHIA TIDWELL ROYAL NEIGHBORS OF AMERICA PAUL VANDUYNE KJWW ENGINEERING CONSULTANTS MICHAEL C. VONDRAN TAG COMMUNICATIONS, INC. DANA WATERMAN III LANE & WATERMAN LLP DALE ZUDE COURTESY CAR CITY