Treatment Unprofessional or wrong information
Useless or unproper advice
Offered support/ diagnosis immediatley.
Advisor arranges for a medical professional to call you back.
Outcome
Unuseful information Long waiting time (Generally 1-3 hours, some may last over 24 hours)
Waiting for an appropriate professional to call you back.
Call is returned from medical professional.
Lack of patient’s records
Redescribing symptoms.
Referred to pharmacy, Out of Hours GP, or hospital.
Diagnosis.
Unprofessional or wrong advice
Self treatment and maintainance
Patient won’t be given any info in that time that will support you to get better, no support, no tools to support you to get better.
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