61
EUROPE’S BUSINESS SERVICES DESTINATIONS Poland / Krakow
Krakow Business services cluster Krakow, located in the southern part of Poland
talent pool, availability of multilingual and qualified
is the second largest city in Poland. It is also one
professionals. However, the market is becoming
of the leading destinations for business services
challenging, with very low unemployment, high
in the whole of Europe, having witnessed a significant
competition for skills and wage inflation in the sector.
growth over the past few years due to the large Table 46 Representative players in the city
50,300
Number of employees in the business services sector
ABB
IBM BTO
AdAc DFK
International Airlines Group
Akamai
International Paper
Alexander Mann Solutions
Lufthansa Global Business Services
ALK-Abello Aon Hewitt
138
Brown Brothers Harriman Capgemini
Total number of business services centres (SSC, BPO, IT, R&D, etc.)
CH2M Cisco Electrolux EPAM Ericpol Euroclear
Airway connectivity (2016)
FEV Hays Centre of Excellence
Number of countries served
31
Number of destinations served
113
Passenger traffic (million)
4.2
No. of weekly flights to selected airline hubs: Frankfurt (FRA)
21
Heineken Hitachi Data Systems
Mota-Engil Motorola Solutions Nokia PerkinElmer Philip Morris International RWE Sabre Shell State Street TeleTech UBS
Source: ABSL Poland
HSBC
Table 47 Selected new business services entrants (Q1 2015 – Q3 2016)
London (LHR)
7
Cathay Pacific
Paris (CDG)
7
Guidewire Software
Source: Deloitte research
Luxoft
IG Knowhow Pearson
Uber Zurich Insurance Group
Source: ABSL Poland