Service Asset and Configuration Management Process
5 Interfaces and Dependencies The service asset and configuration management process has a number of interfaces and dependencies with other processes within service management and the business. These are outlined here and are described in further detail in the relevant procedural documentation. 5.1
Other Service Management Processes
ITIL Lifecycle Stage Service Strategy
Process
Service Design
Information Security Management
Financial Management for IT Services
Availability Management Capacity Management Design Coordination IT Service Continuity Management Service Transition
Release and Deployment Management Knowledge Management
Version 1
Inputs to SACM from the named process Requests for inventory and asset information Procurement information for new CIs Security requirements for access to the CMS Security policies
Outputs from SACM to the named process Reports for financial and insurance purposes
Correct (unaltered) configuration information Reports on detected configuration changes Changes to CIs to improve availability Reports on single points of failure from (via change management) CI relationship information Advance notice of required changes Details of installed configurations and to configurations for capacity reasons capacities Co-ordination of production of SACM Information about existing configurations plans for planning purposes Requirements for control of key Provision of key spares and other CIs spares and software in an ITSCM needed during an ITSCM incident situation Requirements for baselines and Tracking of CIs within releases and release packages provision of the right versions of CIs when required Requirements for integration with the The CMS forms a key part of the overall
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