Prudential Relocation, Inc., Fact Sheet
Vision: To be the relocation company of choice Mission: To deliver the best value for our clients’ relocation investment Prudential Relocation believes that successful relocations result from delivering business results for our clients, comfort for their relocating employees and stellar service for everyone in the process. Our tagline, Rock Solid RelocationSM, means we promise to deliver rock-solid value at every step: P
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Satisfaction through listening to our clients and providing outstanding services and innovative solutions
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Savings through competitive pricing, advice and operational efficiency
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Security through risk management, compliance and stability from a company keeping its promise for over 130 years
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Served approximately 700 active clients, which include more than 20% of Fortune 500 companies, small industrial and service companies, and U.S. government agencies
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Completed approximately 200,000 relocation-related transactions
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Served approximately 45,000 relocating employees and their families
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Prudential Relocation processed more than 320,000 financial transactions on behalf of our clients in 2007 totaling more than $3.4 billion with a billing accuracy of 99%
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Prudential Relocation ranks as one of the highest relocation companies in satisfying relocated employees, according to the J.D. Power and Associates 2007 Corporate Relocation Transferee Satisfaction StudySM P
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Client Survey Satisfaction Results: o Overall Performance of Prudential Relocation o Knowledge and Expertise of your Account Management Team o Service Provided by your Account Management Team o Quality of Destination Services
94% 98% 93% 98%
Relocating Employees Survey Satisfaction Results: o Overall Satisfaction with Prudential Relocation o Overall Satisfaction with Relocation Manager and Team o The Relocation Team was Knowledgeable o Prudential is Acting as a Resource for Relocation
91% 92% 95% 95%
Prudential Financial, Inc. Prudential Real Estate and Relocation Services John Van Der Wall Chairman and Chief Executive Officer; john.vanderwall@prudential.com
Earl Lee Cindy Salter Jimmie Gonzalez Mark Grippo Wendy Komac Stephen Fairn Gustavo Higuera
Prudential Relocation President; earl.lee@prudential.com Executive Vice President, Client Services; cindy.salter@prudential.com Executive Vice President, Operations & Systems; jimmie.gonzalez@prudential.com Senior Vice President, Alliance Management; mark.grippo@prudential.com Senior Vice President, Sales; wendy.komac@prudential.com Senior Vice President, Asia, Europe, Middle East & Africa; stephen.fairn@pricoa.com Vice President, Marketing; gustavo.higuera@prudential.com
Prudential Relocation Fact Sheet 2007 Prudential Relocation provides a full range of global services to meet the mobility needs of transferring employees and international assignees. Destination/Home Finding Assistance Services – In the U.S. and Canada, we work with experienced real estate professionals to help relocating employees review areas, find properties to rent or buy, negotiate leases and purchases, or make temporary housing arrangements. Our international destination packages include Pre-assignment Visit, Home Finding, Settling-In/Mentoring, Comprehensive, and Departure packages. Expense Administration – We streamline the tracking, reporting and
Rental Assistance – Prudential Relocation can help relocating employees identify their housing and community needs, then we recommend rental agencies, coordinate leases and follow-up. S.M.A.R.T. SumSM – This service is designed to provide support for P
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employees receiving lump-sum allowances. Services include basic counseling throughout the move, plus the Prudential Home Connections platform of services.
reimbursement of employee relocation expenses.
Spouse/Partner Assistance – Provides job search support and help for Global Policy Consulting and Development – We develop and implement competitive global relocation policies that are consistent with each client’s culture.
spouses/partners to develop skills to manage career start-up, change or continuation.
Technology – We continue to develop innovative products and services. We strive to provide our clients and their relocating employees with technology to meet their needs. We offer: Accounting System – We offer a fully automated and integrated system; Oracle® Financials furnishes a single global platform for managing financial transactions. Benefits include: multi-currency Global Transportation Services – Our approach is to cut through the capabilities, PDF invoicing format, flexible payment terms and many complexity of household goods (HHG) transportation by bringing others options HHG in as part of the relocation value chain. We fully integrate HHG with Online Expense Report Submission – Prudential Relocation offers our service delivery, accounting and pricing. Our global model allows us to client’s relocating employees an online expense submission in realprovide every customer with forwarding service. time. As a benefit, an automated e-mail notification is sent, allowing up-to-the-minute payment notification Home Sale Assistance (U.S., Canada, U.K.) – We offer both a Web-based Reporting Enhancements – We enhanced our reporting Guaranteed Offer program including Amended Value (AV) and Buyer features by adding presentation-quality charts and graphs to the online Value Option (BVO) home sales. Aggressive marketing strategies and sales reporting package and our online Ad Hoc application allows clients to tools are included in our home-sale programs. modify any existing standard reports
Group Move Consulting – Prudential Relocation’s specialists guide you through the entire process and help our clients maintain operational productivity while meeting employees’ needs.
Intercultural Training – Prudential Relocation’s customized intercultural training helps to prepare assignees and their families for successful adjustment to their destination countries.
Additional Services Include: candidate assessment, compensation
administration, cost projections, educational consulting, home management, language training, ongoing assignment support, tenancy management, visa/immigration services, repatriation/ Mortgage Services (U.S.) – Working with Wells Fargo Home Mortgage reassignment, and temporary living. sm Relocation Mortgage Program , we provide competitive, relocationspecific home financing. P
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Policy Counseling and Program Management – Our relocation counselors and international assignment managers act as the single point of accountability for relocating employees/international assignees. They review program coverage, address questions and develop a move timeline.
Prudential Home ConnectionsSM – (http://hc.prudential.com) Prudential Home ConnectionsSM maintains a menu of services that help people buy, sell and care for their home. The services include real estate assistance, home protection, home care, inspections, moving services/supplies and more. P
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Prudential Real Estate Affiliates, Inc., 2007 Statistics Prudential Real Estate Affiliates, Inc., is a full-service real estate brokerage franchisor. • Approximately 64,000 Sales Professionals • $170.6 Billion in Sales Volume (USD) • 483,000 Transaction Sides • Nearly 2,110 Offices
Prudential Relocation Fact Sheet 2007 North America
Europe
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Scottsdale, Arizona (Relocation headquarters)
London
16260 North 71st Street Scottsdale, AZ 85254
Pricoa Relocation United Kingdom, Ltd. Building 5 Chiswick Park 566 Chiswick High Road London W4 5YF England
Fort Wayne, Indiana 2420 North Coliseum Blvd. Suite 100A Fort Wayne, IN 46805
Paris Pricoa Relocation France SAS 15 Rue Croix Castel BP70 78602 Maisons-Laffitte Cedex Paris, France
Irvine, California 3333 Michelson Drive Suite 1000 Irvine, CA 92612
Valhalla, New York
Asia
200 Summit Lake Drive Valhalla, NY 10595 U
Beijing Pricoa Consulting (Shanghai) Co., Ltd. 10/F Twin Towers (East), B12 Jianguomenwai Avenue Chaoyang District, Beijing 100022 China
Shelton, CT Two Corporate Drive Shelton, CT 06484
Washington, D.C.
Hong Kong
1325 G Street NW, Suite 600 Washington, D.C. 20005
Calgary
Pricoa Relocation Hong Kong, Ltd. Suite 1801-7, Tower One Times Square 1 Matheson Street, Causeway Bay, Hong Kong
Prudential Relocation 3919 Richmond Rd. S.W. #14 Calgary, Alberta T3E4P2 Canada
Shanghai Pricoa Consulting (Shanghai) Co., Ltd. 50th Floor, Raffles City, Unit 07 268 Xi Zang Middle Road Shanghai 200001 China
Toronto 5700 Yonge Street, Suite 1110 Toronto, Ontario M2M 4K2 Canada
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Singapore Pricoa Relocation Asia Pte., Ltd. 3 Anson Road #20-02 Springleaf Tower Singapore 079909
Š 2008, Prudential Financial. Prudential Real Estate brokerage services are offered through the independently owned and operated network of broker member franchisees of Prudential Real Estate Affiliates, Inc., a Prudential Financial company. Prudential Insurance Company of America. Used under license. Equal Housing Opportunity
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and Prudential are registered service marks of The