source Issue 1
Updating you on safety, health, environment and wellbeing
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Winter Working Feature
Emergency Spillage Procedures Page 10
In the Spotlight Page 8
Inverurie WwTW enhances on-site security with PID Systems Armadillo The project team at Inveruie WwTW have been utilising the PID Systems Armadillo security system to provide enhanced security for its’ site.
Further good site practice at Inverurie There are several instaces of good site practice on site at Inverurie that we would like to share – the first being the implementation of the use of fuel caddies on site to eliminate spills when refuelling generators or small plant.
Podium ladders are also reasonably easy to wheel around and offer a secure place to work from, which is very important when the work may take a while to complete or needs to be approached from different angles.
The ‘Armadillo’ security systems, which are designed, manufactured and supplied by Monkton-based, Perimeter Intruder Detection Systems Ltd, consist of modular armoured, wireless battery powered detection units with built in camera’s which operate over 3G-4G and mobile phone networks. In the event of a site intrusion, the system immediately alerts PIDSystems control room operatives, who would then contact key stakeholders and emergency services if required. Not only are these products hugely convenient, but can also save money. Your operation doesn’t need to stop if you run out of fuel. Having this type of storage device will make sure your project runs smoothly. The main advantage is that the caddy is portable and, like a wheelie bin, you can move around the site easily rather than having a forklift or dumper moving a fuel bowser around the site. It also eliminates spills from the use of jerry fuel cans – they are a great tool! Another good practice introduced to the site is a podium – see image below. This prevents the use of step ladders, making operations far safer.
Traditionally on water projects, security is provided by manned guards or hard wired electronic security systems which are reliant on the provision of a site power supply. PID Systems standalone security systems will now allow ESD’s sites to be safely protected without having to have a full time security guard within the perimeter. Generators will also not have to be run overnight and at weekends, therefore reducing ESD’s carbon footprint. Site Manager, Keith Robertson commented, “We are using six of the PID Systems Armadillo units on site at Inverurie which are proving to be a brilliant, cost effective solution which works. We received other quotes for alternative systems - cameras, security guards etc - all of which turned out to be far excessive in cost and other elements, so we went down this route which is considerably cheaper and more effective. Page 1
The units go live once we leave site, then if anyone approaches within range of the unit it warns the intruder they are in an unauthorised area while the unit visualises them through a live stream to the control centre. Then if the intruder doesn’t move, the police attend site or they notify me! We use a password system with PID systems when they phone to make sure of no possible conflicts.” At ESD we are always looking for innovative and cost effective solutions to not only provide site security on projects, but across the board. The Inverurie Team have been very impressed with the simplicity and versatility of the systems developed by PID, which are standalone and do not require any rerouting of wiring or moving as project progresses.
What innovations are you using on your site? – or could you also benefit from the effectiveness of the systems developed by PID? she@esd.scot
the top allowing you to gain extra height and retain a secure footing. Podium ladders also have a handrail that extends from the top, which also provides security and can be used with accessories to create a tool station. The wide platform of a podium ladder also means more focus can be directed to the task at hand, as there is less worry about slipping off a rung.
Podium ladders are a type of step ladder – built in an A-frame construction, they look and operate in a similar fashion but instead of the restrictions on using the top steps you find with a step ladder, a podium ladder has a specially designed extra wide platform at
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Keith Robertson, Site Manager commented, “This wide platform means you have space to move around a little bit. If you’re a bit anxious working at height, it adds some additional security for your footing. But most notably, it means both your feet are entirely on the platform - when you stand on the rungs of an extension or typical A-frame ladder, only part of your feet are on them. That compresses your weight into a smaller area and leads to the pain you feel after a while. Because you have a large platform to stand on, you can also easily turn to work in any direction without climbing down to move the ladder.”
Seen something you think you could benefit from?...got some good initiatives of your own? Contact: she@esd.scot
CBAB/NABUpdate
Coach training in South / West / Central carried out Coaches have been developing and implementing their Coach Plans for sites NAB Awareness sessions started across sites CBAB Comms released end September Coach training for North / East carried out Newly trained Coaches to develop and implement their Coach Plans for all remaining sites NAB Awareness sessions carried out across the remainder of the live sites CBAB Leadership course held for Board and Management Team New release dates for CBAB Leadership course dates into November Page 2
Winter working facts Statistically, we are now entering the period where most incidents occur in the construction industry – so now is the time to have a think about how winter affects you! By taking proactive steps now, you will prevent or reduce the chances of you having an incident.
Working in the Cold... Be Prepared... Be Aware! Some cold weather dangers are obvious, but others are harder to see. Always be prepared and be aware... • Hypothermia – happens when your body drops below 95F – mild hypothermia can make you feel confused, it clouds your judgement and so is very dangerous. Early symptoms include shivering, feeling tired, loss of coordination and confusion. • Frostbite – typically it is exposed skin that is prone to frostbite – fingers toes, nose and ears. Warning signs are numbness or tingling, stinging, pain in, or near, the affected part.
• Chilblains – this happens when the skin is exposed to temperatures just above freezing. Symptoms include redness and itching on the exposed skin, blistering, inflammation and possible ulceration in severe cases.
Proactive Planning – Our Sites Here’s some of the documentation the SHE Team expect to be reviewed and updated over the next couple of weeks: • Winter Working Plan • Emergency Response Plan Review and ensure that emergency arrangements are suitable and sufficient for working in winter. The Whereabouts Board becomes very important during winter months – do we know where everyone is working and are we keeping an eye on forecasts for remote working areas? Carry out an Emergency Response Plan Drill to test that everyone is aware what to do and ensure that First Aiders get a refresher on cold stress – what are the symptoms and how to treat. • Traffic Management Plan Routes? – do you have difficult or challenging access routes; do we need to talk to the council regarding gritting etc.?
www.metoffice.gov.uk/public/weather/ forecast. Be thinking about whether travel to site will still be possible – particularly if your route is difficult or challenging. Your plan should include a plan for communicating if travel to the site is restricted or prohibited so that everyone knows not to attempt travel.
The Programme Use the weather five day forecast as part of your coordination meetings – consider the working activities in line with the forecast. Have a look at the programmed tasks – do these need to be carried out during the winter months or can we re-schedule? If we do have to continue with the programmed tasks, be clever about the time of day that we carry out tasks – plan for tasks to be carried out during the hours of maximum sunlight, in line with forecast etc. Try to minimise plant and vehicle movements as much as possible.
Driving – Recommendations for your car • Check your tyre pressure and tread depth including your spare • Check engine oil level • Make sure your window wipers, brakes, lights are in good condition • Fill up your windscreen washer with good quality non-freezing concentrate • Consider using winter tyres on your vehicle
Driving – be prepared for winter •
Always check the forecast before travelling – let someone know when you expect to arrive and your proposed route.
• Slow and steady. In bad weather – always reduce your speed and drive carefully. •
Have a winter weather pack in your car – it’s useful to have a screen wiper, a can of de-icer, a warm blanket, a hi-vis vest and a torch in your car.
• Make sure you keep as much fuel in your tank as possible. • Keep your mobile phone fully charged so you can make a call in an emergency.
Use of Plant and Equipment •
Use weather forecasting to identify whether plant / equipment can continue to be used – particularly in cases of high winds – know your limits.
• Ensuring that key features are working and being well maintained is imperative. • Ensure that lights, windscreen wipers, mirrors, reversing alarms etc. are all in good working order.
• Ensure that windows and lights are cleaned regularly. •
All operators must ensure that tracked machines have their tracks dug out and rollers free of materials at the end of each shift.
• All plant and vehicles to be refuelled at the end of the shift to prevent condensation forming in the tank. • Take care when entering plant in the morning - check steps and door handles. •
Plant has not to be operated unless windows and windscreens are clear and engine oil levels have been checked
Driving / Walking / Working Surfaces. • Always ensure that surfaces are maintained and cleaned to reduce the likelihood or slips and trips. •
Identify areas where vehicles and pedestrians are most likely to be affected by ice – entrances / car parks / walkways / sloped areas / areas in constant shade or wet – ensure good grit plans are in place.
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Make sure rainwater is dealt with so does not build up on surfaces – have water pumps on site and a system in place to dispose of storm water.
• Make sure wet / decaying leaves are cleared promptly. • Discourage shortcuts being taken over grass or dirt – use designated walkways. • If walking / working surfaces are wet / covered in snow / icy then prevent working at height until the area has been cleared and gritted – this should also be extended to plant and vehicles – check steps and door handles. •
Always ensure that excavations are adequately protected with barriers – in the case of winter working this is important following snow fall.
Lighting • Review arrangements for general lighting around the site - conduct a survey around the site. • Will these be sufficient with the reduced working hours – particular attention to walkways / car parking / covered walkways / main access routes etc.? • Also, needs to be sufficient to allow operatives to see hazards in their entire working areas. • Review task lighting in line with programme – particular attention should be paid to any working in dark / dawn / dusk light. Consider impacts from erecting of internal walls / installation of plant and equipment etc. – how will this affect lighting? • Make sure due consideration is given to lighting towers - only erect them in daylight hours so overhead electrical hazards are clearly seen. • Make sure they are secured sufficiently – take care where we place the towers – firm flat surface protected from plant and vehicle movement, make sure that all safety pins and chains are in place with the outriggers etc. • Use your weather forecasting to know the wind speeds in the area – know the maximum wind gusts that the tower can withstand. • Have sufficient numbers to allow maintenance to be carried out. • Do you have the means to check Lux levels?!
Signage? – remember to consider their proximity to the site, location along the route and think about the impact of rain / snow – can we still be seen? Entrances and Exits? - make sure we have clear access with good visibility.
•Trench Foot – this happens when your feet are cold and wet for too long. To prevent heat loss, the body constricts blood vessels to shut down circulation in the feet. Symptoms include reddening of skin, numbness, leg cramps, swelling, tingling pain, bleeding under the skin. Page 3
Vehicle marshalls? – review the numbers – do we need an increase in resource?
Weather Forecasting Know the forecast – review your travel arrangements or working activities based on weather conditions. The Met Office provide a great forecast - https:// Page 4
COSHH considerations: • Check any liquids that are stored outside – they can be affected by low temperatures. •
Know the freezing point of the products – make sure they are far below the expected temperatures – if not make sure they are protected.
• Welfare. •
Requirement for drying rooms and hot water in welfare facilities becomes critical in winter. This is particularly important for staff who may have exposure to vibration from power tools.
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Check provision arrangements to prevent freezing – make sure water services are suitably lagged to prevent freezing / bursting. Make sure there is suitable heating – this will help to prevent pipes freezing also.
• Encourage drinking of warm fluids such as soups or hot drinks.
Lone Working • ESD’s policy is always to prevent lone working in the first instance.
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Make sure that welfare facilities are not too hot – going from extreme cold to extreme heat is not advisable. Dehumidifiers should be used in drying rooms to help with the drying of wet clothes.
Additional environmental considerations Many of the points here cover health, safety and environmental considerations, here’s a few specific environmental aspects to take account of: •
High river levels – if in a floodplain or by a river, check if any flood warnings are in place. Check temporary works in place following flooding to ensure they are structurally secure.
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Identify if site drainage can handle heavy rains and put in additional measures (incl. silt protection). Consider soil stockpiles / exposed ground and melting snow generating additional run off.
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After heavy rain inspect: excavations, temporary works. Check if the rain water has potential to flow beyond containment.
• Additional environmental considerations.
• Ensure that arrangements are in place for any overnight security staff.
Ensure that the area where the lone worker will be working is checked with them prior to them commencing work - the ok to proceed must be made in conjunction with the supervisor.
Ecology Many protected species hibernate over winter – e.g. Great Crested Newts hide under log, leaves and cracks in stone walls. Bats roost in cool quiet places like unused buildings and old trees.
• Ensure that the emergency response plan arrangements are understood.
Check the site PEP and if hibernating animals are found – do not remove them. Contact Matthew Marsh for further guidance and support – mmarsh@esd.scot.
Storage of materials •
Take care with activities which produce dust during winter months – water as a control mechanism may not be possible. Consider vacuums.
Next Steps
• Ensure that all material laydown areas are secured during heavy winds.
Clothing
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• Layering clothes to keep warm – don’t expose skin.
Ensure that no loose materials are left lying around site – particularly any areas at height – arrange for anything that is surplus to requirements to be removed from site.
• Secure larger materials (metal sheeting / plywood). • Ensure perimeter fencing and any barriers around site are properly secured – check that they are suitable for the wind loadings anticipated. • Check roofs / shelters / canopies – can they take the additional weight that snow and ice. Page 5
The Scottish Water Capital Investment Safety, Health and Wellbeing Steering Group’s (CI SH&W Steering Group) Zero Strike Initiative is now live. What is the ZSi?
A
s part of our commitment to the health, safety and wellbeing of all our of our people including those in our supply chain an initiative has been developed through the CI SH&W Steering Group to prevent cable strikes across the capital and operational maintenance programmes and to support our Zero Harm targets. The initiative has been developed in collaboration with colleagues from across Capital Investment, CSD, our Alliance and Tier 1 partners and is aimed at those who work on or near utilities either underground or overhead. Through the initiative, we want to encourage and reward best practice, reinforce process and procedures, and ultimately prevent utility strikes. The initiative will initially run for a period of 12 months and includes the opportunity to be selected for one of ten quarterly awards recognising how our people have demonstrated cable avoidance best practice and safe digging practices.
• If this is unable to be achieved, then ensure that the Whereabouts Board is in place and is being maintained continuously. •
ZSi is live!
• Fully waterproof clothing - hat, jacket and trousers is essential for working in the rain. • Bring a change of clothing to travel home in or change into during the day if they are soaked. • Use cotton liners in gloves and under helmet liners. • Keep feet insulated and socks dry to prevent conditions such as trench foot. • Encourage the use of creams and balms to keep exposed skin.
So now we have given you some food for thought in terms of our Winter Working Plan, here’s the next steps for you: •
Review the arrangements in your Construction Phase Plan / Emergency Response Plan / Traffic Management Plan
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Discuss, coordinate and agree with all Contractors on site to make sure this plan fits all and all agree what needs done
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Seek the thoughts of the workers – at your ten minutes briefing go through the plans and see if there is anything you’ve missed
• Once agreed, update your CPP / ERP / TMP and Keep under review.
Further communications will follow throughout the year with colleagues and contractors directly involved in the initiative receiving a full briefing and induction through Line Management and the Health and Safety Team over the coming weeks.
However we have still struck and damaged 57 services in that period. That’s 57 incidents which could have had a catastrophic impact on those carrying out the works. 12 of these incidents have been electrical, 18 have been gas services, and 14 water services. All strikes have the potential to cause serious harm to ourselves and those around us.
What does this mean for us? • Ensure that we are all familiar with the ‘Cable Avoidance Working Group - Utility Services Avoidance Best Practice’ document - link below • Make sure the document is transmitted to all subcontractors working for ESD. • Review and update the Construction Phase Plan to include the minimum standards. • Ensure that RAMS are updated to include minimum standards, and assess all RAMS going forward against this document. •
Ensure the ZSi Induction information is included within the ESD Induction for all crews who are working on or near underground or overhead services - link below
• If your project is currently live, please give the ZSi induction as a toolbox talk for all crews who are working on or near underground or overhead services.
What are the five key aims of the initiative? The Zero Strike initiative FIVE key aims: 1 Prevent service strikes 2 Encourage safe working practices and behaviors throughout the team when working on/near underground and overhead services 3 Reinforce existing processes and procedures 4 Highlight the root causes of service strikes 5 Understand how our actions can impact us, our families and our colleagues
Why are we doing this? In the previous 12 months of the Scottish Water Capital Programme, we have encountered and recorded 11,000 utility services. Through the good work and following of correct process and procedures we’ve managed to achieve a utility avoidance rate of 99.5%
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Monthly, each Contractor is to submit the names of all members of the working party who have successfully carried out their works in line with the best practice document and without any service strikes. All members of the working party are then eligible to enter the ZSi draw.
• Scottish Water will enter those names into the prize draw which will be drawn quarterly. • All names entered into the draw will have a chance to win a £50 shopping voucher. •
The only exception, is that if any service is struck during the quarter, all those involved are then ineligible for the quarterly draw. It will then re-set itself for the next quarter.
• ESD Site Manager will then validate those names and then submit to SW via the email address – Zsi@scottishwater.co.uk Page 6
Corporate Health & Safety
NEWSFLASH
Working at Height: Corporate Health & Safety The Selection of Suitable Access Equipment Working at Height: OHS/SNF/110
Newsflash
The Selection of Suitable Access Equipment Incident Details OHS/SNF/110
This newsflash is being issued following a recent accident at a water treatment works, which highlighted the importance of planning engineering work to identify the most suitable equipment for Incident Details Working at Height (WAH) across all SW sites.
In the Spotlight In each edition we introduce a member of our team who tells us all about themseles In this issue Chris Price, Environmental Advisor is... in the Spotlight.
The investigation also identified the risk associated from working under a suspended load from stepladders.
Key Learning Point
The incident occurred during planned maintenance This is Abeing issued following recentof accident atcomplete a water treatment works, which highlighted Theaselection stepladders to this task was work tonewsflash replace pipework. gantry crane was used to inappropriate. Suitable access equipment should have guideimportance a T piece into position above the working area, the of planning engineering work to identify the most suitable equipment for Working at been considered, including purpose built scaffolding, with a stepladder used for access to pipework up to General Height (WAH) across all SW sites. a scaffold tower or a scissor lift; to provide a suitable 3m above ground level. Outside of work I try to spend as much working platform for the task. The injured party missed a step descending the ladder, time as I can with my girlfriend and lost grip, fell backwards, lost balance on landing and my family. We was like to get out in to The incident occurred during planned maintenance work to replace pipework. A gantry crane used fell against adjacent pipework. The employee suffered What you need to do the countryside for walks and lunch. to guidethat a required T piece intotreatment. position above the working area, with a stepladder used for access to pipework rib injuries hospital I really enjoy getting out fishing and • When planning maintenance work, consideration shooting when I can. I have been doing up to 3m above ground level. must be given to all aspects of WAH and the types both with my dad ever since I can Causes of access equipment that would be most suitable for remember and this has spurred my The immediate cause of the accident was a lapse in interest of the outdoors. My fishing and the working environment, task and duration of work. The injured party missed a stepladders step descending the ladder, lost grip, fell backwards, lost balance landing concentration. The selection and use of shooting haveon taken me all over the UK • If there is any doubt about the correct WAH from hidden gems back in Wales where as working at height equipment and the failure to and fell against adjacent pipework. The employee suffered rib injuries that required hospital treatment. equipment being selected, please contact your my family is originally from, to some plan, implement and communicate an effective Safe Local Health & Safety Adviser. of the most famous rivers and grad System of Work were related underlying causes.
Causes
and remote estates in Scotland. I am a big foodie too - cooking and baking as much as I can. I generally try to seize every opportunity I can which has led to brilliant adventures with friends. I try to live my life without regrets. Being brought up in Yorkshire I have a straightforward honest way of looking at things and I am told I can come across as a bit blunt!
The immediate cause of the accident was a lapse in concentration. The selection and use of stepladders as working at height equipment and the failure to plan, implement and communicate Professional an effective Safe System of Work were My related Undergraduate Degree was completed at the University of St underlying causes. Andrews in Geology, which led to a
Masters in Environmental Monitoring and Analysis, specialising in water and soil chemistry. This allowed me to develop an understanding in not just the hard rock, but also the chemical interactions, in the environment. Following this I become a Fellow of the Geological Society. After finishing my MSc I stated working for Morrison Construction (Galliford Try) on the AWPR Project in January 2015 as a Graduate Environmental Engineer, providing
The investigation also identified the risk associated from working under a suspended load from stepladders.
OHS/SNF/110 - Produced by the Health & Safety Team – October 2018
Key Learning Point Page 7
advice and support to the construction teams on all environmental and sustainability aspects of construction. I also carried out a substantial environmental monitoring program encompassing Water Quality (both environmental and drinking water), Nuisance Monitoring (noise, dust and vibration) and Contaminated Land. I was also involved with, and for a time coordinated, a scheme that saw approximately 200 tonnes of reusable construction waste donated to the local community. During my time at AWPR I was also able to complete my Certificate of Competence in Environmental Noise Measurement, recognised by the Institute of Acousticians. I was also lucky enough to complete the GT Graduate 20152017 program and, after completing my time at AWPR, I joined ESD as an Environmental Advisor in July 2018.
What characteristic do you most admire in others?
Quick Fire
If you could choose your age forever, what age would you choose and why?
What would you be doing if you weren't at your current job? If I wasn’t working as an Environmental Advisor I would probably working as a farmer, gamekeeper or ghillie. Defiantly working outside. If you knew that in one year the world would end, would you change anything about the way you are living right now?
Honesty, trustworthiness, thoughtfulness, resilience What one memory do you most treasure? Feeding Grampa’s Lamb when I was little What super power would you like to have? Flight What's the most important lesson you've learned in the last year? Persisting for something you want to get If you were a vegetable, what vegetable would you be? I would probably be a carrot.
21 as graduation was brilliant If you were stranded on a desert island, what three items would you want to have with you? • My fishing Rod • A collection of audiobooks • A boat
I would probably move out of town to a cottage in the country and closer to my family. What is one word you would use to describe yourself as a child? Tactile How do you recharge? I like to go for walks and cook with my girlfriend. I like to get out fly fishing or shooting when I can across the UK. When are you the happiest? I’m probably happiest with my family and girlfriend out and about. Fill in the blank: If you really knew me, you'd know_____. My dad’s name is Kim Page X 8
Corporate Health & Safety
NEWSFLASH
Uncontrolled Release of a Chemical Substance OHS/SNF/111
Incident Details This newsflash is being issued following a recent incident that occurred during an operation to move a 1000 litre IBC of liquid polymer from a bunded store to a bunded location using a tractor fitted with forks. The forks of the tractor accidentally punctured the bottom of the IBC and this caused the release of a substantial quantity of the chemical on to the ground, which entered the site drainage system and nearby watercourse resulting in damage to an aquatic environment.
Key Learning Point The incident has highlighted the importance for employees who work with bulk chemicals to be fully aware and trained in the emergency procedures that must be in place to deal with a chemical spillage in an emergency. This is extremely important when dealing with corrosive chemicals or chemicals which are extremely hazardous.
Emergency Spillage Procedures All sites which store chemicals in bulk must have an emergency plan and relevant safety equipment in place for dealing with chemical spillages or emergencies, which must cover:
Incidents of this nature are not only harmful to people but can also have the potential to cause a severe environmental impact if not contained quickly. Environmental pollution incidents can potentially result in SW being prosecuted and suffer reputational damage.
What you need to do •
Any employees who work with chemicals must have appropriate COSHH Training, knowledge of emergency arrangements and requirements, training in correct handling and storage of chemicals and relevant PPE.
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Employees must be fully trained in the operation of any vehicles such as forklift trucks, tractors etc which are used for loading/unloading or transporting bulk chemicals.
• Ensure all lifting equipment is subject to a thorough examination every 12 months under LOLER (Lifting Operations and Lifting Equipment Regulations) 1998.
• Documented emergency procedures for the site – immediate action containment and escalation. • Location and storage of appropriate spill kits for the chemicals stored. • Emergency contact numbers for chemical suppliers. • Plans of site drainage and knowledge of where they discharge. • Relevant COSHH information, i.e. Safety Data sheets. Should an incident occur, employees must immediately inform their Line Manager for further guidance and ensure the incident is reported to the Accident Reporting Line – 01382 563217. Where the incident involves corrosive or highly hazardous chemicals, employees must not put themselves in danger, however they must ensure the area is appropriately cordoned off and anyone who could be affected by the incident is informed.
If you require any further advice or guidance, please contact your local Health & Safety Adviser.
Calling all sites to share Safe Behaviour practices and ideas This is an example of a Safe Behaviour Discussion white board that is in use at Neilston WwTW for the teams to mark up. Would be good to see other sites use this as a register.
OHS/SNF/111 - Produced by the Health & Safety Team – October 2018 Page 9
Or maybe your site already does something similar – please share you ideas at she@esd.scot! Page 10
SECURITY NOTICE 2018/03 REPORTING ‘UNUSUAL AND SUSPICIOUS’ OCCURRENCES What can be termed ‘unusual & suspicious’? It is important that unusual and suspicious occurrences are reported immediately so that appropriate action can be taken at the time. These kinds of occurrences could be a risk to our staff, assets or the public water supply. Immediate risks to people, assets or the public water supply should be reported to the police.
“An attempt (whether successful or not) has been made to gain unauthorised access to:
Treated water storage e.g. DSR, BPT, contact tank, etc; A building or secure area in which treatment chemicals are stored;
A building or secure area in which live dosing equipment is present;
A building or secure area which gives direct access to water after the disinfection stage;
A building or secure area which gives direct access to the control of the treatment or supply process e.g. pump controls, electrical panels, WTW control rooms, etc;
or any of the above are discovered in an ‘unsecured and unsupervised’ condition; or the presence of materials or artefacts (e.g. empty containers) suggest that substances may have been added to the water supply by unauthorised persons; If in any doubt…’SHOUT’ The ‘Shout’ process is used to ensure that CSD have a mechanism for assessing a potential incident and escalating the incident to their respective CSD line manager, for ‘Business Alert’ consideration. CSD operations managers and team leaders should also report an ‘unusual & suspicious occurrence’ to the ICC Duty Manager. If other persons become aware of an unusual & suspicious occurrence on an operational asset, they should try to inform the local site operatives or team leader if available, but should also inform their line manager, who in turn should inform the relevant CSD team leader or manager, for SHOUT/Business Alert escalation as above. SW Security - Contact Details Paul Mitchell Chief Security Advisor Graeme Davidson Security Advisor Ken Bradnum Security Advisor SW Security Notice Page 11
2018/03
securitysection@scottishwater.co.uk 07875 878039 G.Davidson@scottishwater.co.uk 07875 873948 Kenneth.Bradnum@scottishwater.co.uk 07875 878271 Paul.Mitchell@scottishwater.co.uk
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