The Landlord Times National Digital Edition vol 2 issue 5 by Professional Publishing, Inc

Volume 2 - Edition 5 2013

More Than A Quarter of Working Renter Households Spend at Least Half of Income On Housing

Housing cost burdens among working renters rise for third straight year; cost burdens remain steady but challenging for working owners.

he newest edition of the Center for Housing Policy (CHP)’s annual Housing Landscape report finds that severe housing cost burdens among working renter households have risen for the third consecutive year. Housing Landscape 2013 explores the latest American Community Survey data from 2011, showing that 26.4 percent of working renters spent more than half of household income on housing costs. While severe housing cost burdens stayed relatively stable for working homeowners between 2008 and 2011, roughly one in five working homeowners experienced severe housing affordability challenges throughout this period – despite falling home prices and mortgage interest rates. CHP, the research affiliate of the Washingtonbased advocacy group the National Housing Conference (NHC), charts the trends in housing cost burdens among working households from 2008 to 2011 in the latest edition of Housing Landscape. In addition to housing costs and income, the new report includes housing cost burden data from the 50 largest U.S. metropolitan areas, all 50 states and the District of Columbia. The report defines a working household as one with an income less than 120 percent of the median for its area, and with members working at least 20 hours per week on average. The share of working renter households with a severe housing cost burden grew over the threeyear period due primarily to falling incomes and rising rental housing costs. Nationally, working renters saw their housing costs rise by 6 percent from 2008 to 2011, while their household incomes fell more than 3 percent. Lead report author Janet Viveiros says renters are stretched so thin by growing housing costs that many face impossible choices. “The growing rate of severe housing cost burdens among renters is not a new trend, but it is

clearly an unsustainable one,” said Viveiros. “While rental costs have steadily risen over the last few years, wages for these working families have not fully recovered from the hit they took between 2008 and 2009. Spending most of your paycheck on rent means cutting back on other necessities, including healthcare and even food.” Co-author Maya Brennan noted that the causes of rising housing cost burdens among working renters include a difficult economy and an increased demand for rental housing, partly due to the crisis on the homeownership side of the market.

“While the economy pushed both owners’ and renters’ incomes down, the shift away from homeownership is pushing rents up due to increased demand. What we’re seeing with the rental market is not explainable by population trends alone—it clearly reflects the movement of former homeowners into rentals as well as delays in home purchases by current renters,” Brennan explained. “But this increase in rental demand has not been matched by an increase in supply. This imbalance leads to rising rents in markets across the country.” Working homeowners may have dodged the upswing in housing costs that hit renters, but they have not avoided the effects of falling incomes.

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In fact, while housing costs among homeowners fell some 3 percent over the study period, household incomes among these homeowners fell even more than they did for renters, down more than 4 percent over the three-year span. However, NHC President and CEO Chris Estes cautioned that a high and growing proportion of all working households—renters and homeowners combined—cannot afford their housing, and that little is being done to help. “The challenge we face is that despite the range of successful tools to help offset this crisis, we are still in a long trend of flat—and even slashed— funding for these important programs,” said Estes. Estes notes that a recent report from the Bipartisan Policy Center’s Housing Commission highlighted the success of federal housing programs like HOME, the housing voucher and the Low Income Housing Tax Credit and encouraged expanded funding for these programs to help respond to the housing affordability crisis. Read the Housing Landscape 2013 report Key National Findings • Nearly one in four working households spends more than half of its income on housing. The share of working households with a severe housing cost burden increased significantly between 2008 and 2011, rising from 21.8 percent to 23.6 percent. • Declining incomes have exacerbated housing affordability problems for working renters. The median housing costs of working renters rose nearly six percent between 2008 and 2011 while their median incomes fell more than three percent. Continued on page 3

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More ...continued from front page • Severe housing cost burden was most preva¬lent among working households earning less than 30 percent of area median income (AMI). Eight in ten working households earning less than 30 percent of AMI (but working an average of at least 20 hours per week) were severely burdened in 2011, a much higher share than for other income groups. Increases in housing cost burdens occurred primarily among working households with incomes at or below 50 percent of AMI, but even some working households earning between 51 and 120 percent of AMI are faced with severe housing cost burdens. State and Local Findings • Between 2008 and 2011, the share of working households with a severe housing cost burden increased significantly in 24 states and decreased significantly in only one state: South Dakota. • Among the 50 states and the District of Columbia, the following five had the highest share of working households with a severe housing cost burden in 2011: o California - 34% o Florida - 32% o New Jersey - 32% o Hawaii - 30% o New York - 30%

• Among the 50 largest metropolitan areas, the following five metropolitan areas had the highest share of working households with a severe housing cost burden in 2011: o Miami-Fort Lauderdale-Pompano Beach, FL - 41% o Los Angeles-Long Beach-Santa Ana, CA - 39% o New York-Northern New JerseyLong Island, NY-NJ-PA - 35% o Orlando-Kissimmee-Sanford, FL 35% o San Diego-Carlsbad-San Marcos, CA - 34% • A closer look at the data reveals that the share of working households with a severe housing cost burden increased significantly over the three years studied in 18 of the 50 largest metropolitan areas, yet decreased significantly only in the Washington, D.C. and Riverside-San Bernardino-Ontario, Calif., area. Of the 18 metro areas with rising cost burdens, nine are located in the South. Overall, the level of severe housing cost burden among working households displayed a high level of variation at the metropolitan level. Levels ranged from a high of 41 percent in the Miami area to a low of 14 percent in Pittsburgh.

Methodology This report is based on American Community Survey (ACS) data collected by the U.S. Census Bureau in 2008, 2009, 2010, and 2011. Estimates in this report were generated using Public-Use Microdata Sample (PUMS) population and housing files made publicly available by the Census Bureau. Each file includes roughly 40 percent of the full ACS sample for its respective year, resulting in over 3 million records in each population file and over 1.2 million records in each housing file. There is a unique identifier that links individuals in the population file to households in the housing file. The only geographic identifiers are the state, the census region, and the Public-Use Microdata Area (PUMA) of residence. PUMAs are locally defined geographic areas that allow researchers to produce socioeconomic and demographic estimates with ACS data for sub-state geographies. Each PUMA has a minimum population of 100,000. For more information on how the PUMS files and constituent variables were used to develop the estimates in this report, see methodology details online at nhc.org. Notes: For purposes of this report, “working households” are defined as those with a household income of no more than 120 percent of the area median

income in which the household members worked an average of at least 20 hours per week for the preceding 12 months. “Severe housing cost burden” is defined as monthly housing costs (including utilities) exceeding 50 percent of household income. About the National Housing Conference Since 1931, the National Housing Conference (NHC) and its members and partners have been dedicated to helping ensure safe, decent and affordable housing for all in America. We also look to the future. By combining the expertise of NHC’s members with the research and analysis of the Center for Housing Policy (CHP), we develop ideas, resources and policy solutions to shape a new and brighter housing landscape. About the Center for Housing Policy As the research affiliate of NHC, the Center for Housing Policy (CHP) specializes in solutions through research, working to broaden understanding of America’s affordable housing challenges and examine the impact of policies and programs developed to address these needs.

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What Were You Thinking Moments!

DANA BROWN AND ZACH HOWELL

By Dana Brown and Zach Howell

Spring is here! Do we welcome and expect everything to fall into place or do we prepare for our residents and protect our asset. Margo Manager - Dana, our phone traffic at the property has been great, We have been setting appointments like crazy. The problem, no one is showing up for the appointments to tour. Dana: Margo Manager, When was the last time that you walked your property? I would guess it has been awhile! MM: Dana, it has been awhile, I have been very busy and I depend on my team to ensure everything looks great. D: Margo Manager, really, “What Were You Thinking?” As Manager, it is one of your responsibilities to walk you site, preferably weekly, as a lot can change in a week. The appointments are being missed probably as a result of driving onto the property and not receiving a GREAT First Impression! Every season brings a list of items that need to be prepared for and

reviewed with your teams. Margo, this is a great training tool to do every quarter with your team, maintenance and office staff. I suggest making a checklist for your team; this is a teachable moment and an opportunity to set clear expectations. Your community should be crisp and clean, look great to your prospective & current residents. Residents should also feel confident that you can handle any situations. Here is my check list: 1. Preventative Maintenance – Take care of any property issues before they become a BIG property issue and expense 2. Landscaping a. Broken sprinkler heads – Cost money b. Water main breaks – what to look for in financials and property c. Over grown during winter, liability issues – what do they look like d. Moss 3. Curb appeal a. Painted red & Yellow curbs – Nothing worse than chipping paint b. Dead flowers removed –Is this how we take care of our property, drive bys think so! c. Balloon string removed from

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D: Thank you Margo Manager, now you can get some expert ideas from Zach, this is just part of what he teaches his teams to be successful and limit liability on many levels. Zach, what is your check list? Z: I believe in being proactive rather than reactive. If you can prevent fires from happening, then you will waste less time fighting fires. So, how do we prevent the “proverbial” fires from starting? Two words: Preventative Maintenance. A solid PM program should be seasonally based. In the Summer months our properties are used differently than in the Winter. So being that Summer is coming let’s look at a proper Summer PM checklist and its benefits. Obviously, if you have a pool then Memorial Day is the deadline for getting it in line. As for the other items, sometimes they can slip your

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MM: Dana, you are right. We sometimes just get busy in our daily operations and we forget to review the things that are so important for us to do our jobs and represent the property and company in a professional manner.

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Here is a list to get you started and add to the list.

mind as your focus turns to the outdoors. Remember your HVAC systems are going to be ramped up and at the least filters should be changed. Ideally, an annual preventative maintenance schedule should be implemented on these larger components to ensure proper functionality and to extend the life of the component. The next big one is irrigation. Whether it’s your maintenance staff or your landscaper, a full irrigation test and inspection should be done to ensure that heads are present and pointed in the proper direction. Don’t forget about the annual items either, such as; gutters, drainage, crawl spaces, moss growth and curb appeal preparation. With regard to curb appeal, I agree with Dana’s point -- curbs painted, water features working, new bark in the beds, and flowers popping will bring in new perspective residents. Don’t forget this is the prime leasing season too. Lastly, take a walk around the areas that you don’t normally go, but children will find as the sun comes out and they have more time to explore. Behind buildings and on the edges of our sites there are always hazards that residents and their children can find and possibly hurt themselves. That is why we have to find them first and take care of them now. Remember that as property managers, we are responsible for the preservation of the asset physically and financially, but it is also our responsibility to decrease potential liability and possible future legal issues. This is why preventative maintenance programs are important to do at least twice a year as the major seasons turn. Take a couple hours do a proper inspection, VALLEY, ARIZONA take care ofMETRO, the outstanding issues stop a future fire and enjoy the sunshine.

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Not Exactly As Seen On TV Don’t let TV’s ‘World’s Worst Tenants’ on Spike TV dictate how you manage your properties. Most of us have seen depictions of landlords on TV and in movies as illimitable in their abilities of ridding of delinquent tenants. Landlords who implement the methods that these shows illustrate for entertainment purposes could find themselves in big trouble. It is absolutely against Landlord-Tenant Law to use “force” to evict a tenant. Locking your tenant out or shutting off the utilities to the unit is very illegal. Using “unofficial” notices to terminate the tenancy is also illegal. An example of an “unofficial” notice would be a 24-hour notice to vacate for an unauthorized pet or noise disturbances. These poor property management practices are not only illegal, immoral, and dangerous, they are also wrecking havoc on the efforts that good landlords have made in combating a negative image. Landlords can continue making efforts towards combating the ill effects that a reality show “eviction specialist” creates by developing effective habits not only in the manner in which we communicate with

our tenants, but also by handling tenant issues in a timely fashion. When’s the last time you did a complete inspection of your rental properties from top to bottom, inside and out? Be proactive and maintain control of your investments. Schedule a complete inspection with your tenants at least every 6 months. In the interim, who can you count on to keep watch of your property and notify you of concerning behavior when you aren’t around? The neighbors! Employ a couple of the property’s neighbors to contact you if they witness any curious behavior. Let them know that worst case scenario, their testimony may be needed if the information they relay to you ends up in eviction court. To appease some of the neighbor’s possible apprehension, send them a thank you note and include a small gift like a coffee gift card. This is an inexpensive, thoughtful, investment for a potentially large return. Another habit landlords should develop is self-education. Make time to understand and learn how and when to use your states specific legal rental notices when addressing a tenant issue or terminating a ten-

ancy. Depending on the state, there may only be a few different types of termination notices available to landlords. Issuing the wrong termination notice and technicalities are the two most common reasons landlords lose eviction cases. Not only would your case lose in front of a judge, but you could also be liable for damages to the tenant! The bottom line is never stoop to the level of land lording that the entertainment medias portray. Those extreme acts are unlawful and violating. Are there some bad landlords out there? Of course there are. But there are also bad tenants. The only thing that these landlord-tenant dramas achieve is perpetuating that negative image of landlords. Unlike the actors in ‘World’s Worst Tenants’, leave your anger, frustration,

and disparity at the door when dealing with tenants. The only way to lawfully evict a tenant is to go to court, plain and simple. Hussa is a Licensed Property Manager, Continuing Education Provider and Principal at Smart Property Management in Portland, OR. She can be reached with questions or comments at Katie@SmartPM.co.

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6 Questions with Joseph Benard The Landlord Times and Apartment News sat down with veteran apartment broker and investor, Joseph Chaplik to discuss Arizona, Oregon and the state of the apartment investment market. THE LANDLORD TIMES: Give us a brief history of your career. How did you get into the apartment brokerage business? JOSEPH CHAPLIK: Previously I was a Vice President of a telecommunication company and started buying apartments when I relocated to Portland. The level of professionalism by the other brokers was not impressive, so I decided to start my own company. I wanted to provide a higher level of professionalism, integrity and service to the apartment investors, which I thought they deserved. Today we represent close to 1/3 of the transactions; more and more clients have been gravitating to our company for our quality care. TL: You now serve four markets... give a brief state-of-the union on multifamily real estate in your new market, Phoenix, AZ. JC: We just opened our newest office in the Phoenix market this year and have been making great progress. The cap rates are around 7%

and higher for the B and C quality buildings and locations. The price per unit is significantly lower than other markets, and the vacancy rates are moderate around 6-8%. For the individual experienced investor, this market has tremendous upside in value with purchasing a rougher property and transforming it into a stable building. TL: How about Portland? What is your forecast for the next couple years? JC: We have been operating in Portland for 9 years and the market is strong. Investors have a high demand for rental properties and there is a low supply of buildings. This situation should remain the same well into 2015, and rents should be increasing annually. Vacancy rates are historically low in this area, around 3.5%. Portland and Salem are great areas for apartment ownership due to this dynamic. What we are currently seeing is developers building new class A apartments with high rents. As the new projects complete, the market will dilute with the renting demand. In select markets, apartment investing will still be a solid choice with good returns. As new projects complete and demand higher rents, the class B and C properties will demand increases in rents as well.

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TL: If you could give a couple of key pieces of fundamental advice to new or prospective apartment investors, what would they be?

TL: What advice would you give to prospective sellers to ready their properties (physically and/or financially) for sale?

JC: My advice is to make sure that you ask the right questions of anyone that you choose to work with. Ensure that they have experience and are experts in the multifamily industry. Buyers buy on returns and sellers sell on price. However, if you are a seller, be realistic with the sale price. If you are told your property is worth an extremely high price and are offered lower commission than usual, the broker is probably desperate for deals. Beware of this tactic, and get a second opinion. Brokers often try to buy listings by over-pricing the property, which only hurts the seller with lost time and a negative marketing impact.

JC: The best advice I can give is to attend our seminars on this exact topic. You should be communicating with your broker year-round so that when it’s time to sell, your property is already conditioned for the top of market price.

TL: What advice would you give veteran investors? JC: Most veterans know this, but work with experts and respect quality work and confidential information from brokers. If you feel that your broker only calls you when he needs you to sell, call other firms to build more relationships. A broker/client relationship should be year-round and offer many other services to the client.

Joseph Chaplik, President Joseph Bernard Investment Real Estate (866) 546-9390 jchaplik@josephbernard.net Joseph Chaplik is the President of Joseph Bernard Investment Real Estate, an award-winning brokerage firm in Oregon, Washington, and Arizona. His company was recently named the 56th Fastest Growing Private Company in Oregon, and has been named a finalist for the Oregon Ethics in Business Award. Mr. Chaplik has 18 years of executive leadership experience and has been involved with real estate for eleven years.

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May 2013 • Vol. 50 No. 5

The Official PublicaTiOn Of The arizOna MulTihOusing assOciaTiOn

Record Breaking Tributes Honor Arizona’s Finest By AMA Tributes finalists get the opportunity to meet in the waiting areas at the AMA office, gathering their thoughts as they prepare to meet their judging panels. Being selected for nomination is a tremendous honor and this year managers and executives wrote inspiring nominations for close to 500 individuals, teams, leaders, and properties. 122 judges took time from their busy schedules to volunteer with the AMA and contribute their expertise. With four new categories this year, the judging panels worked for months to review and score the nominees. In this process, judges have the opportunity to learn more about the successful strategies of their peers and competitors. And from the impressive pool of nominees, the group is narrowed to those finalists who have demonstrated the greatest skills. Each of them will be profiled in this publication, the Apartment News and highlighted at the AMA’s annual gala dinner, the Tribute Awards.

The Power of Change For the first time, the AMA has added categories to recognize the major investments and rehabilitation of aging properties. These owners and staff have spent years working to improve failing communities and the results are nothing short of miraculous. In the nominations, these companies’ leaders shared stories of genuine partnerships with local communities, the surrounding neighborhoods, police and others as part of their renovations. Focused not just on increasing revenues in the long term, these operators have created communities that are safer and more livable, with new amenities and all new design. Those investments also strengthen their neighborhoods. These powerful stories reveal the true transformation that great operators can have on not only their residents, but on the community.

After months of negotiation, the Arizona Department of Real Estate (ADRE) has agreed to allow multi-family leasing documents, including apartment finder fee documents, to be stored electronically or on-site at an apartment community’s leasing office. Prior to these new ruling, brokers were required to store these documents at the designated broker’s corporate office. The Department worked with the AMA to develop a substantive policy statement (SPS) related to the offsite storage for multi-family records. The Professional Publishing, Inc PO Box 30327 Portland, OR 97294-3327

The final group of profiles in this edition focuses on the best teams working in multifamily communities around the state. Nominators focused not only on their operation successes, but on their collective actions. Their performances, individually and as a team, should serve as inspiration for other managers and employees to emulate the best practices articulated in the profiles. 2013 AMA Tribute Awards By the Numbers • 471 Nominations • 26 Property Management Co. represented • 22 Categories (Four new categories in 2012) • 31 Judging Days • 122 Judges Total (Average of two dates per person) • 4 Days of Site Visits for Phoenix and Tucson – Development and Rehabilitation Projects • 38 Finalists traveled from around the state to Phoenix Continued on page 2

Real Estate Department Open to Changes for Onsite Storage of Leasing Documents By Courtney LeVinus and Jake Hinman, Capitol Consulting

Leadership from Within Perhaps the most inspiring part of the Tributes nominations is the team dynamics described in these nominations. The AMA honors teams in this awards program because all high performing communities are managed by high performing teams. But even in the individual profiles, at every level, the best kudos remark on each person’s contribution to and leadership of their team. In Bruce Tuckman’s seminal work on the development of teams, he names the four stages that teams move through as they grow together. These stages - forming, storming, norming and performing – exist in every community and every corporation at different points in time. Leadership, clear expectations, and a dynamic of supportive teams have a major impact on how communities live and function. Satisfied, motivated employees infuse their enthusiasm into their work and residents benefit.

Administrative Procedure Act requires the publication of substantive policy statements issued by agencies (A.R.S. § 41-1013(B)(14)). Substantive policy statements are written expressions which inform the general public of an agency’s current approach to rule or regulation practice. With the adoption of this new policy, brokers may store their documents at the leasing office by simply notifying the Department in writing. Additionally, ADRE now permits leasing documents to be stored electronically as long as brokers notify the Department “of the physical location and records host as prescribed in SPS No. 2010.01 Electronic Records Storage.”

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AMA Takes to the Streets for BH4LH By Cathy Wagner, AMA The First Annual AMA Tucson / AME 5K Fun Run-Walk was organized by the AMA Tucson Big Hearts for Little Hands committee and held on Saturday, March 23rd, at Brandi Fenton Memorial Park in Tucson. 135 AMA members and their families and friends including 33 children gathered on a beautiful Tucson morning to raise more than $4,600 for Arizona Multihousing Education, Inc., the non-profit (501c3) arm of the

AMA. The beneficiary of this Tucson fundraising effort is Our Family-New Beginnings in Tucson. Many thanks to the inaugural 5K Fun Run-Walk Shirt Sponsors including AMA property management company members - MEB (7 participants), Scotia Group Management, LLC (24 participants) and HSL Asset Management (8 participants) as well as Associate members Bates Paving & Sealing, Inc., Distinctive Carpets, Inc. and MacGray Intelligent LaunContinued on page 9

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The Best Teams in the Business By Robert Hicks, Alliance Residential For the AMA, the spring is always one of the busiest times of the year. We are hosting golf tournaments,

AMC meetings, and getting ready for our Annual Tribute Awards. This year, we are breaking records! More than 122 volunteers served as peer judges for this year’s Tributes awards. They reviewed more than

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As you read through this second half of the Tribute Award Finalist profiles, I encourage you to think about how your organization rewards and recognizes great employees. It’s a challenge to make the time for professional development and the ROI on those investments cannot be understated. And be sure to take advantage of the Education and Trade Show this year. Our members devote hours and hours to preparing for this event to showcase their best staff and services. I love meeting new vendors and learning about the innovations in services and how we can make our communities better with these partners! I look forward to celebrating with all of you at the annual Tributes dinner as we fete our industry’s best. q

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470 nominations and interviewed finalists for more than six weeks. Some of the judges panels had the opportunity to do site visits and see the redevelopment/rehabilitation projects that our members have undertaken. And others toured new communities that represent the best in class. Personally, I find all of this inspiring. Our management teams spent hours considering these nominations, reflecting on outstanding performances and honoring those individuals and teams who bring our communities to life. They wrote about leaders who have ascended in their roles, learned the multifamily business and empowered their teams to be successful. The recognition of strong team members is imperative to retention efforts and to the lifestyle of our communities. Every staff member, from maintenance, to accounting, to leasing to housekeeping, must earn the trust of our residents and function well together to keep our apartment communities strong, safe and profitable. For our senior teams, we should be challenging them to begin grooming and training the next generation of leaders. The recent, explosive growth of the industry creates opportunities at every level. For top employees, this can mean they will look for new ways to grow in their careers; and, if keeping those employees is a priority, you have to make investments in them.

Apartment News? Contact the AMA at 602-296-6200 or 800-326-6403

The Arizona Multihousing Association:

• Represents ethical rental housing providers in legislative, legal and regulatory matters. • Provides services, products, educational programs and networking opportunities that enhance the general welfare and economic health of all our members. • Cultivates opportunities for quality rental housing throughout Arizona.

OFFICERS CHAIR OF THE BOARD: Robert Hicks, Alliance Residential CHAIR ELECT: Kimberly Fitch, Nicolosi & Fitch, Inc. VICE CHAIR: Christine Shipley, Dunlap & Magee Property Management TREASURER: Chris Evans, HSL Asset Management SECRETARY: Amy Smith, Bella Investment Group IMMEDIATE PAST CHAIR: Lesley Brice, MC Residential

DIRECTORS David Adame, Tiempo, Inc. Vicki Allison, Allison-Shelton Real Estate Services Jen Ambrosius, Apartment Guide Chapin Bell, P.B. Bell Companies Reid Butler, Butler Housing Company John Carlson, Mark-Taylor Residential Mike Clow, Greystar Real Estate Partners Keri Conyers, Alliance Residential Liz Culibrk, Fairfield Residential Amy Davidson, Cox Communications Kohl Eisenhour, Riverstone Residential Ken Gould, Madeline’s Meticulous Adam Greco, Burns Pest Elimination Matt Koglmeier, Koglmeier Law Group, PLC David Kotin, Kay-Kay-Realty Lesa LaRocca, Riverstone Residential Pam McCarthy, Simply Better Management Omar Mireles, HSL Asset Management Greg Morehead, Fairfield Residential Melanie Morrison, MEB Management Services Kim Pacheco, Scotia Group Management Dale Phillips, Mark-Taylor Residential Jim Pierson, Legacy Capital Advisors Erica Reinke, Camden Property Trust John Rials, Greystar Real Estate Partners Mike Rochon, Distinctive Carpets, Inc. Mark Schilling, MEB Management Pam Shelton, Allison-Shelton Real Estate Services Pamela Sullens, Silver Mountain Real Estate Group Ike Tippetts, Rainforest Plumbing & Air Rondetta Troutman, Picerne Real Estate Group Debbie Willis, P.B. Bell Companies Lynn Zoroya, Redi Carpet

“Thank you Platinum Members” Adanac Enterprises Corp. Apartment Guide Apartments.com/Republic Media Burns Pest Elimination Cox Communication Gorman Rooﬁng Services, Inc. Koglmeier Law Group, PLC Kowalski Construction, Inc. Law Oﬃ ces of Scott M. Clark, P.C. Rainforest Plumbing & Air Redi-Carpet-Arizona Valley Protective Services, Inc.

STAFF Tom Simplot, President & CEO tsimplot@azama.org James Tunnell, Vice President jtunnell@azama.org Direct Line: 602-296-6212 Lucina Chavez, Community Relations Manager lchavez@azama.org Direct Line: 602-296-6213 Erika Kowalski, Operations Manager ekowalski@azama.org Direct Line: 602-296-6210 Robert Schmitz, Education Manager rschmitz@azama.org Direct Line: 602-296-6204 Amy Hindenlang Membership Administrator ahindenlang@azama.org Direct Line: (602)296-6209 Michelle Rill, Events Manager mrill@azama.org Direct Line: 602-296-6205 Desi Brinkman Operations & Membership Coordinator dbrinkman@azama.org Direct Line: 602-296-6203

Cassidy Campana, Communications Manager ccampana@azama.org Direct Line: 602-770-6014 Stephanie Garcia Community Relations Coordinator sgarcia@azama.org Direct Line: 602-296-6208 Todd Bradford, Manager of Membership Benefit Services tbradford@azama.org Direct Line: 602-377-2553 Katie Allare Government Aﬀairs kallare@azama.org Direct Line: 602-296-6211 Cathy A. Wagner, AMA Tucson – Director of Administration cwagner@azama.org Direct Line: 520-323-0643 FREE ext 401 Joanna Grassinger, AMA Tucson – Marketing & Member Relations jgrassinger@azama.org Direct Line: 520-323-0643

Apartment News (ISSN 0746-0686) is published monthly by Professional Publishing, Inc. for the Arizona Multihousing Consulting Corporation. Advertising rates available upon request. We are not responsible for nor guarantee any information, statements, products or services of any advertisers in the publication. The articles herein do not necessarily represent the views of the corporation or the majority of its members, unless so stated. Reproduction in part or whole is forbidden without written permission. Complete control, management and ownership along with the copyright and trade name belong to the Arizona Multihousing Consulting Corporation, 818 North 1st Street, Suite L160, Phoenix, AZ 85004. Periodical postage paid at Snohomish, Washington.

Copyright © 2013 Arizona Multihousing Consulting Corporation. All rights reserved. POSTMASTER: Please send address changes to: Apartment News, PO Box 698, Portland, OR 97207-0698. Phone: 602-296-6200 or toll-free 800-326-6403. FAX: 602-296-6178. Tucson Office: Phone: 520-323-0643. FAX: 520-323-3399

ArizonA Multihousing AssociAtion Tributes ...continued from front page VOLUNTEER OF THE YEAR TUCSON Cari Rascon Centurion Management Company Cari Rascon has volunteered with The Big Hearts for Little Hands fundraiser for Tucson for several years. In years past, she has co-chaired and, in 2012, she organized the Big Hearts for Little Hands Kick-Off Party in Tucson which raised $2,000 alone. She also played an active role on the 2012 Reverse Trade Show committee. She has donated countless hours to the AMA and has always taken the initiative to volunteer without being asked to. She devotes her time to make a difference and is a light to others within the community to get involved. Richard Leytem HSL Asset Management Richard shows a true passion for his work in Property Management. As a Regional Maintenance Supervisor with HSL Properties, Richard has been instrumental in making the Tucson Maintenance Mania extremely successful. Richard and his HSL team have supported and grown this event for over two years by providing Tuc-

son participants a training facility and assisting as Co-Chair on the Maintenance Mania Committee. The event has experienced 20% growth due to his leadership and dedication. Theresa Sutliff Prime Administrative Group Theresa has been in property management for over 20 years. She has been involved with the AMA, in various roles. In 2012, Theresa was the co-chairperson of the Tucson Networking Committee. Under Theresa’s leadership, the Networking Committee has grown and flourished. She dedicates a great deal of time and effort into sharing her ideas while cooking delicious food for many events. Theresa has single handedly changed the format for the various Tucson Networking events and has made them extremely popular.

VOLUNTEER OF THE YEAR STATEWIDE Vicki Bishop MEB Management Services Vicky Bishop was honored to serve as Co-Chair for the Big Hearts for Little Hands Committee in 2012. Under her leadership and creativity she launched a retro theme that helped raise $80K with fun and exciting activities such as costume contests related to 60s shows and sending out invitations via TV dinners. Her hard work and affinity for the creative helped her reach her goals of helping over 100 families directly. Dahnn Brown Camden Property Trust-Pecos Ranch Dahnn Brown has had a true passion for helping find homeless families a solution to lift their spirits as well as their condition. As the Community Manager for Camden Pecos Ranch she incorporated help of her staff to help raise $6,441.00 with generous residents donating $23.69 per door. She was a key founding member of the inaugural 5K Walk Run for Camden with over 100 participants in the first

year which helped raise over $7K additional dollars and has been nominated as the 2013 Big Hearts for Little Hands Chair. Pam Shelton Allison Shelton Real Estate Services, Inc. Along with her positive attitude and outgoing personality, Pam brings over 25 years of experience to the multifamily industry. She is very familiar with all facets of our trade, working on both the vendor and property management firms throughout her tenure. She is an invaluable resource to the AMA with her volunteerism. Her dedication to the AMA’s Education Department was recognized at a national level as the AMA was the 2012 recipient of the Anthony V. Pusateri Award for continued apartment career development. Pam is a great role model and mentor for everyone in our industry.

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ArizonA Multihousing AssociAtion Tributes ...continued from page 2 BEST TEAM & COMMUNITY, PRIOR TO 1994 Gila Springs Allison-Shelton Real Estate Services, Inc. Team Gila Springs is more like a family. Their respect for each other is what sets us them apart from any other team. They take such pride in providing a real “home” to their residents and their community reflects this in every single aspect. Gila Springs continues to set the standard as the community maintained occupancy in excess of 95% for all of last year and realized net revenue growth in excess of 10%. The property consistently has one of the lowest turnover ratios in the company’s entire portfolio. Allison-Shelton has managed this community for an astonishing 19 years – and there is no doubt that team at the community is the link that drives this stability.

Sonora Canyon Alliance Residential Company, LLC The team at Sonora Canyon has been a top leader in their current market in both rent growth and property performance. Although, this community is a 30 year old product, it still competes with new product which is a direct result of the leadership and team at the community. Sonora Canyon has built a strong rapport with the residents and community to raise money for UMOM. With the addition of a few new team members the majority of the team has been in place at the community for 5 plus years. Sonora Canyon continues to lead the market while exceeding both budget and ownership expectations.

Pointe at South Mountain ConAm Management Corporation The Pointe at South Mountain team has done an amazing job bringing a very challenging asset to top level performance. They have achieved 9% year-over-year rent growth and have cut both the vacancy and turnover in half in the past year. They managed to

accomplish all of this while elevating our annual resident survey scores by 33%! This team won ConAm’s prestigious “Property Team of the Year” award and also have been instrumental in turning around a struggling renovation program. The property owner could not be happier with the status of the community today!

Mountain View Villa Apartment Homes Bella Investment Group, LLC This team has maintained consistent marketing, searched for new ideas, and worked to maintain a positive, can-do attitude during a very difficult time in the Cottonwood marketplace. The team works together to make service to their residents and each other a priority. Achievements in 2012 include a 10% increase in occupancy, a 17% or $200,000 increase in income and a 28% increase in NOI, beating projections by 26%. The team’s attitude and diligence amidst some very difficult market circumstances resulted in a turnaround that allowed the property owner to avoid

a lender “lockbox” scenario. A job VERY well done!

Vaseo Alliance Residential Company, LLC The Vaseo team consists of 32 total members and is the largest in Arizona at 1,222 apartment homes. It takes perfect synergy to successfully run a property of this size and Vaseo has it. The team joins together on a volunteer basis to raise record amounts of money for UMOM along with other charities including juvenile diabetes research throughout the year with community events that bring over 2,000 people.

Continued on page 8

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Apartment News • May 2013

ArizonA Multihousing AssociAtion

Arrg! Just Do It! By Amy R. Smith, Bella Investment Group

ou can feel the frustration, can’t you? So much of management is getting people to do what you want. Whether it’s your staff, your kids or your spouse, it can be so aggravating when they simply don’t do what you ask! Well, because I’m not a marriage counselor, I’m going to ignore that part of life. However, if you promise not to tell, I will admit that I do apply this to my parenting strategies. In my experience, there are only THREE BASIC REASONS your team will fail to do what you want and as much as you may not enjoy hearing this, the responsibility for all three ultimately lies with you, the supervisor. Reason 1: Your Employee/ Team Doesn’t Know WHAT To Do It is the supervisor’s job to make sure the employee or team knows the specific performance expectations. Whether working with new hires or seasoned employees, your team

needs to know the tasks associated with their job. This doesn’t mean vague instructions like “be on time to work,” but rather specific direction like “be at work by 8:00 AM.” Don’t let them know the owner wants to “beat budget this month,” but rather tell them you “are shooting for a 5% positive variance over budget.” A written job description is a good place to start. Once an employee understands the basics of his or her job, weekly meetings come in handy to assign specific and extraordinary tasks. Communicate, communicate, communicate.

ficient way of accomplishing a task after training. If the actual STEPS in a task are as important as the outcome, you as the supervisor must communicate that as well.

Reason 3: Your Employee/ Team Just Doesn’t WANT To Do It Here’s where you start arguing with me. “But, Amy! I can’t change someone’s internal motivation! How does this responsibility lie with me?” Believe me, I hear ya! There’s only so much leading and motivating a supervisor can do, right? After we are convinced that the team knows the “WHAT” and “HOW,” we test difReason 2: Your Employee/ ferent incentives, dangle proverbial Team Doesn’t Know HOW To carrots, even beg, plead and threaten Do It Here’s where training and expec- our teams into submission. But here’s tations intersect. Often as supervisors where your frustration is on you... Sometimes the change simply we assume our teams have certain skills. It’s your job to confirm that as- MUST be external. If you have determined your team sumption and train your team if they just lacks internal motivation and are found lacking. Communicating the amount of au- doesn’t WANT to do what you ask, tonomy your team has to complete it’s time to change the team. No more a given task is just as important as incentives. No more threats. This can be the most difficult part training them how to accomplish it. SUSTAINABILITY As individuals, employees may be- of supervising. More often than lieve they have a better or more ef- not, we wait too long to make these

changes. However, we as employers can afford to make the decision to move on given the quantity of qualified applicants in today’s job market who DO WANT to contribute at their workplace. *PLEASE NOTE: When applying this last step to parenting, replacing your kids is not an option. My advice is love them with all your heart and work on some consequences appropriate to the infraction...a topic for another article altogether! So if you are currently feeling like you’re beating your head against a wall with your staff, just stop. Run through these three questions: • Do they know WHAT to do? • Do they know HOW to do it? • Do they WANT to do it? You have the power to fix it! q Amy R. Smith, CAPS is the Managing Partner of Bella Investment Group. She can be reached at 928.714.1800.

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ArizonA Multihousing AssociAtion Real Estate ...continued from front page For more information on the new SPS (No. 2013.01), visit ADRE’s web site at www.azre.gov. City of Mesa Considering Changes to Temporary Sign Code The City of Mesa is currently reviewing their temporary sign code in an effort to update and modernize the language. The city has formed a Sign Code Advisory Committee tasked with reviewing the current code and incorporating potential changes that would ultimately be presented to the city council for approval. The AMA is working with the city to discuss possible changes that would incorporate standards that are more fitting for apartment communities. Update: Development Impact Fees For several years now there has been little, if any, news regarding development impact fees around the state. In fact fees, in just about every major jurisdiction, haven’t seen considerable increases since around 2009. In part this is due to the economic collapse and absence of any noticeable development (in theory impact fees are levied/increased based on new development). The lack of fee increases can also be attributed to the impact fee moratorium that the legislature placed on cities and towns

in 2009 in response to the economic conditions at the time. But the true cause of the impact fee standstill can and should be credited to the passage of the impact fee reform legislation (SB1525) back in 2011. It was SB1525 after all that significantly limited and placed new restrictions on cities that levy development impact fees. On January 1, 2012, fees decreased on average of $1,100 per multi-family unit across the state, and in the case of the city of Glendale, fees dropped nearly $3,500 per unit. These decreases can mostly be attributed to the new “necessary public service” provisions. Essentially, through the newly defined “necessary public service” language, certain fee categories were prohibited altogether – namely general government, solid waste, certain parks and libraries, cultural facilities, among others. The legislation also requires cities to develop infrastructure improvement plans prior to assessing fees, prohibits cities from charging fees in order to increase the levels of service above and beyond the existing levels of service, and stipulates that cities must create service areas, similar to Phoenix, rather than charging a single impact fee for the entire jurisdiction. The next important date is August 1, 2014. Come August, cities will be required to be in full compliance with

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the new impact fee statutes. The new requirements include: • Municipalities must update their infrastructure improvement plans and recalculate all of their fee schedules. • Municipalities will be prohibited from increasing their construction sales tax unless all other sales tax classifications are also increased. Several cities including Casa Grande, Goodyear, Oro Valley, Queen Creek and Surprise currently levy a construction sales tax at a higher rate than their general sales tax rate. • Beginning August 1, 2014, any municipality that continues to levy a higher rate for their construction sales tax will be required to deduct the discriminatory portion from the impact fees assessed to new development.

new statutes, including new fee schedules. In terms of what direction the fees may take, it’s difficult to predict. Some cities may approve fee increases to account for nearly five years of inactivity while other jurisdictions may choose minimal hikes to encourage growth and job creation. It may be another year until we have a firm understanding of where cities are heading. In any event, cities and towns should consider taking page out of the city of El Mirage’s book, after all, the city just recently eliminated their impact fees altogether! We can dream. For any questions regarding development impact fees or any other issues discussed in this article, please feel free to contact us. q

At this point few, if any, municipalities are in full compliance with SB1525, but again cities have until August 2014, to make necessary changes. Most cities are in the process of commissioning third-party consultants to update their impact fee ordinances to coincide with the

Courtney LeVinus is a principal with Capitol Consulting and Jake Hinman leads legislative affairs for the firm. They can be reached at 602.712.1121.

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ArizonA Multihousing AssociAtion

The Next Generation of Renters: Savvy and Connected

What apartment seekers are looking for in their next home – and how they’re finding it By For Rent Media

he next generation of renters is equipped with more access to information than ever before. Recent survey data published by ForRent. com, sister site of Homes.com, sheds light on what renters are looking for and the methods they’re using to find it. With more than 8,000 responses, the month-long survey revealed convenience and cost-efficiency are most important to apartment-dwellers. “Today’s renters are well informed and looking for the best amenities,” said Brock MacLean, executive vice president of Homes.com. “They know what they want and how to find it. If one apartment community does not offer the right features, they will use online resources to find one that does.” Online reviews and social networking make it simple to find information on prospective apartment properties and allow people to quickly ask online friends if they have positive or negative experiences with rental establishments.

Before signing on the dotted line, renters check out an apartment’s reputation to help make a final decision regarding a lease: • Ratings are number one, with 75 percent of renters basing a decision on reviews. • 48 percent of those on the apartment hunt also use “word of mouth” to help make a decision. • Videos are important to renters, with 90 percent of renters saying they watch a video as part of the apartment search. Visuals are a key component. While on the quest for their next apartment, renters want to easily view photos and take virtual tours, bringing the apartment search to life: • 91 percent of renters use an Internet listing service, such as Homes.com and ForRent.com. • Print is very relevant, as 25 percent of renters also use print sources such as apartment listing magazines. • 28 percent of searchers look on mobile sites or apps.

When it comes to features and amenities in apartment units and communities, renters want quick and easy methods of communication and convenient amenities. • Email is the preferred communication route in general for 62 percent of renters. • Email is also the preferred method for follow up communications, says 82 percent of renters. • Only 23 percent prefer mobile communications with their apartment management or property owner. Convenience and cost efficiency trump other preferences by the next generation’s renters. • All-inclusive utilities ranked number one in preferred amenities, followed preferences are in-unit laundry features, stainless steel appliances and walk-in closets. • As renters look to the future, 54 percent would like a recycling center, 52 percent prefer a poolside kitchen and 38 percent are interested in a community with a theater room. • 83 percent want wireless Internet, 73 percent want to pay rent online

and 43 percent would partake in community-sponsored group exercise. q About Homes.com From affordable houses to luxurious estates, apartments, condos and more, Homes.com features more than four million property listings for sale and rent in a user-friendly format, making finding your next home easily accessible. Homes.com apartment listings are powered through an exclusive partnership with ForRent.com. About For Rent Media Solutions Founded in 1982 as For Rent Magazine®, For Rent Media Solutions™ is headquartered in Norfolk, Va., and provides property managers and owners with diverse marketing and advertising products.

Want to contribute an article to Apartment News? Contact the AMA at (602) 296-6200 or (800) 326-6403 6

Apartment News • May 2013

ArizonA Multihousing AssociAtion

Green is Sprouting Up Everywhere 5 Practical Ideas to Green Up your Bottom Line By: Nick Frantz, One Call Now

seems that everyone is taking steps to go a little green. So what’s it mean for property managers? Is it worth your time and effort to promote a green agenda? For individuals, going green is a personal choice. For some it comes down to situational decisions, “Should I buy my regular detergent or this green one?” For those more committed to the cause it’s a lifestyle choice. And still for others, the choices are financially driven, “I’ll buy my regular cleaning products because they cost less and this hybrid car because it uses less gas.” Participation spans all ages. But the 20–35 year age group is the most committed… and it strongly influences their decision making. To Play or Not to Play? It all shakes out to this: yes, the green movement is a trend. It’s a cause. But it’s not a fad. Businesses have seized the opportunity by producing fit-the-need products. Federal, state and local governments are responding with increasing regulatory requirements and restrictions. Green is a factor that affects purchase decisions… so it stands to reason that it plays a role in rental and retention decisions, too. Here are five practical ideas to put a little green to work on your property. 1. Decide on your light bulbs. In 2014 you will be forced to make a light bulb decision. That’s when the federal government’s ban on incandescent bulbs goes into effect. For standard fixtures, your new choices are CFL (compact fluorescent) bulbs or LED (light-emitting diode) bulbs. Both deliver huge energy savings over their old fashioned predecessor. LEDs are superior in energy usage and quality of light, but are much more expensive to purchase.

Apartment News • May 2013

2. Expand on recycling opportunities. In most municipalities, recyclable trash is picked up separately from regular trash. Although often voluntary, in some areas it’s mandatory. You may already have separate bins for recyclable trash. Are there enough of them? Are they convenient? I know a managed community whose residents have curb-side pickup, but they take their paper products and aluminum cans to centrally-located bins for pick up. The vendor pays for the recyclable paper and cans and the funds go into the HOA. It’s a voluntary program and nearly everyone participates.

5. Foster a green perception. Lots of brands tout green qualities. But the ones that carry strong green reputations do a better job at fostering the perception. Make that work for you. Whenever appropriate, communicate your green efforts. • “When you’re in the common areas, please use the recycle trash cans for your empty soda cans.” • “Now that it’s getting warmer, please adjust your thermostat when you leave, so your air conditioner isn’t running up your electric bill while you’re gone.” • “Thank you for your positive responses to our messaging system. Last month alone it reduced our paper usage by more than 800 sheets. That’s nearly two reams!”

None of these ideas are large-scale initiatives. They’re small changes that collectively make a big difference. They also foster the perception that you’re proactively doing your part. Plus, you just might find that your efforts add some green to your bottom line. q Nick Frantz is the National Sales Manager for Property Management Solutions at One Call Now. He specializes in Property Management solutions – commercial and residential – assisting in communications between property managers and staff/residents. For more information regarding resident communication solutions please visit www. onecallnow.com, or call (877) 698-3262 to find out how our text, email and voice messages can work for your community.

Please Visit Us At www.azama.org 3. Ask your utility companies to help. Contact all your utility companies and ask for onsite assessments. Some may charge for the service. However fees are usually reasonable and may qualify you for discounts on upgrades or repairs. They also should have energy-saving tips they can pass on to you, or available on their websites. Pull the ones that apply to your property and publish your own tip list. 4. Increase communications, but conserve your paper. It’s time—past time—to make a serious reduction in your paper communications. A message notification service can do the job better and save you loads of time and money, too. Look for one that sends voice and text messages to cell phones and also to email.

ArizonA Multihousing AssociAtion Tributes ...continued from page 3 BEST TEAM & COMMUNITY 1994-2004 Mirador Weidner Apartment Homes Set at the base of the Lookout Mountains and surrounded by lush green views of the Pointe Lookout Mountain golf course, Mirador Apartment Homes offers an escape from your traditional community setting. With 316 apartments tucked into the base of the mountains, residents enjoy incredible scenic mountain views and some of the most amazing golf course views available in Phoenix. On top of the gorgeous location, the team at Mirador brings with them immense knowledge gained by over 50 years of collective industry experience and a personal touch residents and prospects feel every time they step foot in the Mirador office. With experience and personable approach, the Mirador team keeps the property leading the competition with a physical occupancy averaging 95% and economic occupancy averaging 94%. A team approach and balance of personalities makes the team at Mirador shine.

Lakeview at Superstition Springs Holland Residential Lakeview has been managed by Holland Residential since 2009 with the same management team in place since takeover. The team manages 676 apartment homes, 5 lakes, 4 pools, 2 clubhouses, and several amenities with confidence and sincerity. The team maintains high customer service scores, continuous rent growth, and stabilized occupancy with each day of their valued service.

The Boulevard Greystar Real Estate Partners The Boulevard team signifies the word TEAM. They’re successes stem from the respect they have for each other and the fact that they really enjoy working together. Each person has a unique talent. They all build on those strengths to help them overcome obstacles and achieve their objectives. The team members all strive towards the same goals and have learned how to achieve them as a group. They truly are a TEAM!

San Marbeya Mark-Taylor Residential This group embodies the very word “team”. Individually, this team has proven throughout the year to repeatedly cast aside personal gain to achieve team goals. A great example takes us back to the hottest month of the year, August. Despite being down 1-person in the office, this team fielded 145 pieces of traffic and 73 rentals in just 30-days. And service….well they managed to move-out 47 and move-in an astounding 73! Despite all of the activity and chaos…not one single resident missed their original move-in date. When Dale Phillips sat down with a few members of the team shortly after the August rush, he asked them how they did it. It was their time to tell the President what they did to

contribute, right? On the contrary, each one expressed sincere gratitude for another team member and their contributions. Yes, they boasted, but not about themselves, but about their teammates.

Condominiums at Williams Centre Scotia Group Management, LLC The team at The Condominiums at Williams Centre has done a phenomenal job creating and maintaining a short term rental program which helped them exceed their budgeted income by close to one half of a million dollars. The staff has done a great job of working together to create a sense of community that is appreciated by all of the residents. In addition to the team’s regular day to day duties, they have also developed an “upgrade” program in which they have upgrades more than 20 units increasing their NOI and value of the property.

Continued on page 10

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dry Systems. National Credit Systems provided ice cold water and RediCarpet provided energy snacks for the 5K participants. The management company with the most participants was Nicolosi & Fitch with 30 staff members signed

Apartment News â&#x20AC;˘ May 2013

up not including their family and friends. The first place man and woman participants were Gabe (RediCarpet) & Maria Lopez who ran rather than walked the entire route. They each won a $50 VISA gift card which was

donated back to Our Family-New Beginnings! Thanks also goes to the AMA Tucson BH4LH Committee Co-Chairs, Elizabeth Beaulieu of Nicolosi and Fitch, and Stacy Weaver of MacGray Intelligent Laundry Systems as well as BH4LH 5K committee

co-chairs, Sue Campbell (RediCarpet) and Misty Newholm (Distinctive Carpets) and all other committee members and volunteers who made this such a great first year event! q

ArizonA Multihousing AssociAtion Tributes ...continued from page 8 BEST TEAM & COMMUNITY, BUILT 2005-2012 P.B. Bell Companies The PB Bell - Ashton Pointe Apartments team comes to work every day with the goal of providing a community atmosphere of quality living and a place where residents feel welcome, appreciated and happy. The Ashton team has achieved this by their strong focus on holding interactive resident functions and community outreach. Each staff member takes an active role in Project Safe, Annual Food Drives, Crime Free Programs, the West Valley Coalition, Avondale City Outreach programs and UMOM to list just a few. Resident satisfaction of choosing Ashton Pointe as their home is shown by high monthly attendance at their functions, over 900 friends on Facebook and over 1300 likes. Creating such a positive atmosphere has led the property to exceeding owner expectation.

Trillium North Trillium Residential Communities The Team at Trillium North encapsulates all of the key ingredients that make up a successful team. Their positive, upbeat attitude is contagious, they are not afraid to take chances and they constantly think outside-ofthe-box to achieve goals. Being 100% accountable for the outcome of all of their interactions with their customers, they have been able to exceed the lease up goals for the community. By supporting each other, and appreciating the special talents of each individual team member, they have created a work environment that is not only successful but is a fun environment to work in each day. Trillium recognizes their great contributions to the company’s success and reputation.

Skyline Lofts Weidner Apartment Homes Set in the heart of downtown Phoenix and surrounded by the stunning city skyline, Skyline Lofts offers edgy, urban, and luxury living to fit a hip lifestyle. With 332 apartment homes towering eight stories, Skyline Lofts has unique architectural features including 10-foot exposed concrete ceilings and walls. Skyline also has a beautiful art gallery featuring new artists every month of the year. Each team member at the community embodies customer service and ensures 10

they are always providing a quality experience to all residents and future residents. The team fosters a positive team environment that promotes personal improvement and development each and every day, recognizing individual strengths and creating a cohesive setting. Skyline Lofts always strives for perfection, and each and every team member is passionate and proud of Skyline Lofts.

Azul Mark-Taylor Residential The leasing team and service team work cohesively as one. Everyone is focused on improving day-to-day operations and resident satisfaction. Phrases often uttered at Azul include, “What else can I do for you?,” and “I’d be happy to help you.” The unique bond that the entire team shares, and their willingness to inject positive attitude with every situation, creates results both as a community and financially. Azul definitely has it figured out!

La Borgata MEB Management Services The La Borgata team is unique and exciting in that they have an amazing love for what they do. The passion that their leader Danielle provides to the team is contagious. Each of them encompasses the MEB core values: Loyalty, Knowledge, Ability, Can do Attitude, Humility and Team First. They are a dynamic, fun, innovative and caring group. With these core values they have been successful for our client and MEB through increased NER’s, increased NOI and increased income. They truly provide our residents a fantastic leasing experience.

REGIONAL MAINTENANCE SUPERVISOR OF THE YEAR Jim Hansen Alliance Residential Company, LLC Jim dedicates his time and an effort to make certain his position is one of support to on-site employees, regional managers, and Alliance clients. He truly gives 100% to his customers. Jim has elevated and defined his position for Alliance Residential. He has groomed others for this same position, having promoted multiple Service Managers to senior management roles. Andy Hernandez MC Residential Andy Hernandez has not only stepped into his leadership role as the Regional Maintenance Supervisor for MC Residential, but has completely taken the Maintenance Division by storm. With understanding everything from maintenance to the financial aspect, he is able to integrate success throughout the portfolio. Andy is a true professional in his field. Rob Hyden Weidner Apartment Homes Rob has worked in the industry since 1986 when he began his career as a groundskeeper. He eventually worked his way up through the ranks as a Painter, Service Technician, Assistant Maintenance Supervisor, Maintenance Supervisor, Renovations Supervisor, Regional Renovations Supervisor and finally Regional Service Manager. Rob has been an RSM for the past five years and currently oversees the all of the maintenance operations at 28 Weidner properties (a total of 8,923 units), in Phoenix, Casa Grande and Tucson. He assists with the dayto-day operations for all of the maintenance teams, negotiating vendor deals, hiring and training, new acquisitions, trouble shooting and contributes with many capital projects. Roger Nahrgang Mark-Taylor Residential Roger truly epitomizes Mark-Taylor core values. His tireless work ethic, can-do attitude, and leadership continuously aids in improving individual employees and entire teams. Most notably, Roger has an overwhelming passion for his job. He would be first to tell you that he loves getting up for work and making a difference every day. Roger “bleeds Mark-Taylor blue” and is a true differentiator in his field.

Rodney Wilson Riverstone Residential Rodney Wilson is responsible for maintenance operations, training, major capital / renovation management as well as furthering the company’s strategic maintenance initiatives for more than 13,700 apartment homes in the AZ, NV and NM regions. Rodney excels at leading his teams, mentoring fellow associates, managing projects, and finding innovative ways to complete projects to control costs. Active in the multifamily industry since 1993, Rodney has successfully managed multi-million dollar interior and exterior renovations; responsible for scope, bids, contract administration and project inspection. Rodney plays a key role in due diligence inspections. He has extensive knowledge in HVAC, mechanical, plumbing and electrical processes. REGIONAL PROPERTY SUPERVISOR OF THE YEAR Lisa Bates Allison-Shelton Real Estate Services, Inc. Lisa Bates continues to set the standard by which all property supervisors should be judged. Her intimate knowledge of the multifamily business, her ability to select and motivate on-site staff members and her ability to think, reason and make decisions like an owner, has resulted in her clients realizing increased values in their portfolios that would be difficult to measure. This has been an unusually difficult year for Lisa outside of the office, yet she remains committed and focused at a level that often times defies description. Lisa has never turned down a request to assist one of her peers, lead a due diligence team, take over another asset, head a committee or lead an initiative. Allison-Shelton and the clients they serve are fortunate to have Lisa Bates on their team. Rick Bjorgo MC Residential Rick is generous with his time and knowledge. He cultivates and promotes leadership to guide each employee to be the best they can be. Rick is able to provide direction, motivation and encouragement throughout the entire portfolio which has been an essential attribute to the success of MC Residential Communities. Linda Coburn Mark-Taylor Residential Linda is a true professional and leads by example daily. Her ability to efficiently multi-task, develop teams, and manage several assets in multiple states Continued on page 11 Apartment News • May 2013

ArizonA Multihousing AssociAtion Tributes ...continued from page 10 is a reflection of her overall drive and commitment to excellence. Linda’s Vegas team shined at the 2012 Jewel Awards with 6 out of the 7 nominees becoming finalists and 4 of those going on to win. Linda will not stop until the job is successfully completed and is always in search for different avenues to improve. Ultimately, Linda exudes all the qualities that make her a true leader in her field. Tina Schreiber Alliance Residential Company, LLC Tina is committed to making Alliance Residential Company a great workplace for our employees and a great place to live for our residents. Tina is truly “hands on” and is not afraid to take on any challenge. Her commitment to exceeding the needs of her employees, residents and clients is the best in the industry. Gregory Stobart MG Properties Gregory Stobart is Senior Regional Manager of MG Properties Investment Real Estate Management Company. Prior to joining MG Properties, Gregory was associated with Fairfield Residential, as Regional Vice President, Regional Manager at Equity Residential, Area

Director and Project Manager of United Dominion Realty Trust. His responsibilities included managing more than 4,500-units apartment portfolio across the state of Tennessee and the implementation of more than 5 million dollars of renovation work throughout the region. Gregory received a B.S. in Real Estate – Property Manager from the University of Memphis in 1999 and a CPM designation from the Institute of Real Estate Management 2005. APARTMENT MANAGER – OUTSIDE THE VALLEY Elizabeth Freeman Centurion Management Company Liz Freeman is often referred to as the cornerstone of Centurion Management Company’s Southern Arizona Division. She has been an integral part of the company for over 14 years. Her leadership shines and the loyalty and devotion of her team at Mission Tierra speaks for itself. Liz not only shines at her own property, she often helps with assisting her co-workers at other sister properties and is even called on by her supervisors for advice. Her dedication to managing her employees, residents and vendors with sincere devotion is truly a great example to all. She is held with the highest regard as each day

she relays, with confidence, the core values of Property Management that Centurion Management Company prides itself on. Elizabeth Montano Scotia Group Management Elizabeth has been the Manager at Desert Shadows for 4 years. In that time she has maintained higher than budgeted occupancy and NOI. She is a proven team leader with exceptional motivational abilities. She led her team to be finalists in 2012 for the AMA “Team & Community for Properties built prior to 1993.” She was also a finalist for Manager of the Year in 2012. Elizabeth has also donated many hours to the community by volunteering for many AMA committees. Christina Rau Prime Residential Christina has truly been an inspiration to work with. She leads by example taking on every task with 100% enthusiasm. Her positive light shines with everything she does and her ability to help others succeed is really her biggest strength.

MAINTENANCE SUPERVISOR OUTSIDE THE VALLEY Jose Mills Weidner Apartment Homes Jose Mills has over six years of experience in plumbing, electrical, and drywall repairs. He has a Universal HVAC Certification. Jose is a strong believer in continual education and job training; this includes his on-site maintenance staff as well as the entire Weidner Maintenance team in Tucson. He is an asset to the Tucson team by assisting with the planning and asking vendors to host various topics for educating the team. The various topics have been water heaters, mold remediation, pool chemistry, HVAC and various topics of interest for the team. Jose’s customer service at Tierra Vida is outstanding. The resident always feels confident that they are always going to be well cared for at their home. Todd Smith MEB Management Services Todd is a dedicated, long term MEB member. He has a passion for providing his residents with an exceptional Continued on page 12

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Apartment News • May 2013

ArizonA Multihousing AssociAtion Tributes

...continued from page 11 customer service experience. He displays this passion by being proactive with repairs to minimize emergency calls and unnecessary interruptions to his residents. His quiet smile and reassuring demeanor exudes confidence which allows him to gain the trust and support of his residents and team. He is a mentor to the other Maintenance staff in Flagstaff and provides with them technical as well as motivational support. He always stands ready to assist. Scott Vandenassem Weidner Apartment Homes Scott Vandenassem has been in maintenance for over 26 years, 10 of them as a supervisor. He joined the Weidner team 14 months ago at Las Brisas Apartment Homes in Tucson, where he is a vital part of the operation of the community. He loves all things that relate to his job, from the people to the challenges he faces on a day to day basis. Scott has a wonderful wife, four kids, two grandkids and a dog. BEST TEAM & COMMUNITY OUTSIDE THE VALLEY Casa Bella MEB Management Services The team at Casa Bella outperforms the market. Located in one of Tucson’s toughest sub-markets, Casa Bella shines because of the efforts of this team. The team is dedicated to providing premier customer service for its 400+ resident households. They coordinated a health fair and provided eye glass exams, mammograms and diabetes screenings for the residents and neighborhood. The team takes pride in their involvement with Big Hearts and in maintaining their Five Star and Crime Free designations. This over the top service makes Casa Bella the preferred residence for the submarket.

The Place at Forest Ridge MC Residential If you look up “Team” in the dictionary, you will see the smiling faces of The Place at Forest Ridge staff. This entire team cares about their residents, their community and each other. They are willing to go the extra mile to ensure each person’s success while maintaining a successful community. The Place at Forest Ridge team unites on every front, and exemplifies hard work and determination to maintain excellence.

Sandstone Apartments Nicolosi & Fitch, Inc. Sandstone Apartments prides itself with setting high goals for their team and property which they met last year by improving their NOI over the prior year by 13% in a very difficult market and hit 100% occupied during the year. The team also was instrumental in the planning and implementation of installing watersaving devices in every unit that has now resulted in 35% savings on their water usage. This not only improved the value of their property but makes Sandstone Apartments “a green community.” This tight-knit team won “property of the year” at Nicolosi & Fitch’s year-end awards ceremony.

place, it is a place to live better — a place where everything is convenient so you have time for what matters most. What does it mean to Liv? It’s the sense of community, a friendly welcome, active lifestyles, a convenient location, amenities that raise the bar, sophistication, seamless technology, spaces for active living and quiet relaxation, inspired design, attentive and cheerful service, sustainable living, and everything you need.

The Oaks

Liv Avenida

Symphony Alliance Residential Company, LLC Renovations at Symphony Apartments included the clubhouse, fitness center, game room, conference area, outdoor Ramada, and unit interiors. This renovation has increased the revenue growth as well as positioned the community to compete with brand new lease ups in the market. Renovations still continue this year with planned pool improvements and a continuation of interior units.

Parcland Crossing Mark-Taylor Residential Parcland Crossing brings true luxury to apartment home living with decorator touches to match the high-end finishes normally found in condominium living. Every one of the 383 units offer beautiful interior features such as granite countertops, stainless steel appliances and double sinks. Designed with an upgraded lifestyle in mind, the resident amenities include a 24/7 fitness center, yoga/spin room, resort-style swimming pool, poolside cabanas and complimentary Wi-Fi throughout these areas.

Symphony

RENOVATED PROPERTY OF THE YEAR The Oaks Fairfield Residential Company, LLC Managed by Fairfield Residential, The Oaks Apartments, formerly known as Sonoran Heights, was built in 1984 and is an 88 unit apartment community off 8th Street and Country Club in Mesa, AZ. At the time of purchase the property had deteriorated into a state of neglect & dangerous disrepair. There was an excessive criminal element, the residents did not have running water, it was overwhelmed with roaches & bedbugs, and the property was literally falling apart inside and out. After The Oaks was purchased by a private owner in 2010, Fairfield Residential went to work and the transformation began! Two million dollars later a new TriStar Certified apartment community was welcomed in Mesa! The interiors were completely renovated from floor to ceiling and the exterior was thoroughly revitalized as well. During the Oaks Grand Opening several community leaders were in attendance including the police com-

mander, attendees from the mayor’s office as well as the Arizona Governor’s office. Fairfield was most proud of the letter written by Police Commander Shelley, where he states; “Since your ownership group purchased the Property and began renovations there has been a complete turnaround in the neighborhood; from that of a safety concern to one of the most appealing apartment communities within our City.”

Vaseo Alliance Residential Company, LLC Renovations at Vaseo Apartments started with the exterior facades of the buildings and unit interiors. All amenities have been updated including state of the art fitness center, leasing center, Resident Services Clubhouse and activities center which includes a game room and demonstration kitchen. This $25 million renovation has increased the tenant profile as well as improved the property’s reputation with the surrounding community. Improvements will continue through 2013 with the expansion and rebuild of the convenience store.

Parcland Crossing

San Marquis Mark-Taylor Residential San Marquis is the first of MarkTaylor’s Next Generation, a collection of brand new signature Mark-Taylor built luxury apartment homes. Located near the heart of Tempe, San Marquis has 224 unique apartment homes that create a sense of comfort and a feeling of an upgraded lifestyle. Residents get to enjoy high grade granite countertops, a kitchen island with pendant lighting, stainless steel appliances and spacious walk-in closets. It’s easy to relax at the poolside cabana’s wet bar or whirlpool spa, experiencing resort-style living at its finest. In addition, residents can enjoy the 24/7 state-of-the-art fitness center, relaxing sauna, sociable clubhouse, Wi-Fi cyber café and a business center.

Vaseo

DEVELOPER’S AWARD BEST COMMUNITY BUILT Liv Avenida IPA Management Located in Chandler, Liv Avenida is an appealing blend of modern technology, the comfort of upscale living, and a quintessential neighborhood. It’s where home is more than just a

San Marquis

Apartment News • May 2013

neW MeMbers REGULAR MEMBERS

PALA MESA Leasing Office 2433 West Main Street Mesa, AZ 85201 Phone: (480) 659-1300 Fax: (480) 659-1303 Contact: Rachel Bush Units: 256 Management Co.: Weidner Apartment Homes-Arizona

AMBER GARDENS Leasing Office 625 W. First Street Tempe, AZ 85281 Phone: (480) 968-4444 Contact: Diana Rodriguez Units: 164 Management Co.: AllisonShelton Real Estate Services, Inc PORT ROYALE Leasing Office CACTUS PEAK, LLC 1201 N. Colombo Avenue 33007 Mulholland Hwy Sierra Vista, AZ 85635 Malibu, CA 90265 Phone: (520) 458-8600 Phone: (818) 874-9191 Fax: (520) 458-8601 Fax: (818) 874-9654 Contact: Prior Kelly Contact: Jean-Luc Jubin Units: 248 Management Co.: AllisonLIV AVENIDA Shelton Real Estate Services, Leasing Office Inc 3250 S. Arizona Ave. Chandler, AZ 85248 SAN NORTERRA Phone: (480) 284-8335 Leasing Office Contact: Heidi Arave 28515 N. North Valley Units: 322 Parkway Management Co.: PA Phoenix, AZ 85085 Management - Arizona LLC Phone: (623) 594-1999 MARYANN KINZEL Contact: Kaycee Price 3876 Ox Bow Loop Units: 388 Flagstaff, AZ 86001 Management Co.: Phone: (928) 853-7453 Mark-Taylor Residential Fax: (520) 398-9880 Contact: Maryann Kinzel TANNER PROPERTIES Units: 7 INC. IROC 700 E. Jefferson Suite 230 MONTEGO BAY Phoenix, AZ 85034 Leasing Office Phone: (602) 243-1036 409 S. Lezner Ave. Fax: (602) 243-1025 Sierra Vista, AZ 85635 Contact: Delmonte Edwards Phone: (520) 515-8300 Fax: (520) 515-8305 TOWNHOME Contact: Abigail Keith APARTMENTS Units: 192 Leasing Office Management Co.: Allison6528 N. 17th Ave. Shelton Real Estate Services, Phoenix, AZ 85015 Inc Phone: (480) 290-2480 Fax: (480) 393-8990 Contact: Carl Pavilonis Units: 14 IROC

WALDEN REAL ESTATE LLC PO Box 1550 Sun City, AZ 85372 Phone: (623) 204-8577 Contact: Donna Woldanski

ASSOCIATE MEMBERS A&H PAINTING, INC. PO Box 10126 Glendale, AZ 85318 Phone: (602) 439-1484 Fax: (602) 896-3057 Contact: Glenda Hernandez Business Code: Painting Services ADOLFSON & PETERSON CONSTRUCTION 5002 S. Ash Ave. Tempe, AZ 85282 Phone: (480) 345-8700 Fax: (480) 345-8755 Contact: Quinn Gormley Business Code: Architectural & Construction,Financial Services,General Contractor/Construction Management,Real Estate Services/Consulting

BERLIN PRECISION CONSTRUCTION INC. 5826 N. 81st Street Scottsdale, AZ 85250 Phone: (480) 252-4017 Fax: (480) 302-8438 Contact: Isaac Berlin Business Code: Const. Remodeling & RepairRestoration & Turnkey

RAIN MAN ROOFING & WATERPROOFING SERVICES, INC. 44047 N. 43rd Ave., #74674 Phoenix, AZ 85087 Phone: (623) 670-2835 Fax: (602) 824-6185 Contact: Mark Hughes Business Code: Roofing Services

HORTICULTURE UNLIMITED, INC. 3237 N. Richey Blvd. Tucson, AZ 85716 Phone: (520) 321-4678 Fax: (520) 318-4529 Contact: Marcella Holodynski Business Code: Landscaping Services

TAP AND SONS ELECTRIC, INC. 2715 S. Hardy Dr., #101 Tempe, AZ 85282 Phone: (480) 507-2900 Fax: (480) 507-8908 Contact: Thom Petteruti Business Code: Electrical & Lighting Contractors & Services,Electrical, Plumbing, AC Contractors

LEGACY ROOFING LLC 5112 W. Tierra Buena Ln. Glendale, AZ 85306 Phone: (623) 581-0274 Fax: (602) 843-3717 Contact: Frank Vanderzee Business Code: Roofing Services

ALN APARTMENT DATA, INC. 2611 Westgrove, #104 Carrollton, TX 75006 Phone: (800) 643-6416 Fax: (972) 931-6251 Contact: Laura Reese-Williams Business Code: Marketing, Research & Statistics

WATERMARK CONTRACTING, INC. 4381 E. Nolan Place Chandler, AZ 85249 Phone: (480) 441-1206 Contact: Mark Lynch Business Code: General Contractor-Licensed/Bonded for Comm/Res.,Painting Services

TERMINIx INT. (TUCSON) 2104 N. Forbes Rd., Suite 101 Tucson, AZ 85745 Phone: (520) 838-2634 Fax: (520) 882-7251 Contact: Don Wiggins Business Code: Pest Control Services,Termite Elimination

AMERICAN LUNG ASSOCIATION IN ARIZONA 102 W. McDowell Rd. Phoenix, AZ 85003 Phone: (602) 258-7505 Fax: (602) 258-7507 Contact: Mary Kurth Business Code: Public Health

Change Point.® The next generation in laundry payment. Only from Mac-Gray. Change Point® is a revolutionary Internet-enabled payment and monitoring system that offers benefits for both residents and property management. For residents: • Payment flexibility (Use of credit card, debit card or coins) • Online access to machine availability with LaundryView® • Text message when cycle is done

To see a short video on the many benefits of Change Point® visit www.macgray.com/changepoint Learn more about Change Point.®

Proudly Serving Arizona 2831 W. Indian School Rd., Phoenix, AZ 85017 1331 East 21st St., Tucson, AZ 85719

Apartment News • May 2013

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Apartment News • May 2013

GE Appliances is the #1 choice of property managers and owners!*

• Local delivery from local inventory • Next-day delivery available • GE expert installation service available • GE owned and operated service organization For additional information on GE Appliances, contact the GE office at 461 W. Apache Trail #135, Apache Junction, AZ 85120. Phone: 800-782-8045. *Based on an independent survey of property management personnel comparing 14 to 18 cu. ft. refrigerators.

Apartment News • May 2013 68815_2_ca_ prop_mgnt_10_1p.indd 1

15 12/22/11 2:45 PM

events & trAinings

AMA EVENT INFORMATION & REGISTRATION COMMITTEE MEETINGS May 15 MEMBERSHIP COMMITTEE Time: 9:00 a.m. Location: AMA Office

June 19 MEMBERSHIP COMMITTEE Time: 9:00 a.m. Location: AMA Office June 25 AFFORDABLE HOUSING COMMITTEE Time: 8:00 a.m. Location: AMA Office

PROJECT S.A.F.E. Time: 2:00 p.m. Location: AMA Office

June 12 PHOENIX DINNER MEETING Time: 5:00p.m. Location: El Zaribah Shrine Auditorium, 552 N. 40th St., Phoenix, AZ 85018 For more information please contact James Tunnell at 602-296-6212 or by email jtunnell@azama.org

GOVERNMENT AFFAIRS Time: 9:00 a.m. Location: AMA Office

May 20 BIG HEARTS FOR LITTLE HANDS Time: 3:00 p.m. Location: UMOM May 28 AFFORDABLE HOUSING COMMITTEE Time: 8:00 a.m. Location: AMA Office GOVERNMENT AFFAIRS Time: 9:00 a.m. Location: AMA Office AMAPAC Time: 11:00 a.m. Location: AMA Office

TUCSON EVENTS

AMAPAC Time: 11:00 a.m. Location: AMA Office

VALLEY EVENTS May 8-9 PHOENIX EDUCATION CONFERENCE & TRADE SHOW Time: 9:00 a.m. – 5:00 p.m. Location: Phoenix Convention Center, 100 N. 3rd St. Phoenix, AZ 85004 May 9 TRIBUTE AWARDS CEREMONY Time: 5:00 p.m. Location: Downtown Sheraton Hotel, 340 N. 3rd St., Phoenix, AZ 85004

June 12 PROJECT S.A.F.E. Time: 2:00 p.m. Location: AMA Office

May 2 BH4LH OFFICIAL FUND RAISING KICK OFF PARTY! Time: 5:00 p.m.-8:00 p.m. Location: Chuy’s Mesquite Broiler, 4185 W Ina Road, Tucson 85741 May 17, June 21 INDEPENDENT RENTAL OWNERS COUNCIL Time: 11:00 a.m.-1:00 p.m. Location: Tucson AMA Office June 13 TUCSON DINNER MEETING Time: 5:00 p.m. – 8:00 p.m. Location: Desert Diamond Casino, 7350 S. Nogales Highway, Tucson, AZ 85756

June 17 BIG HEARTS FOR LITTLE HANDS Time: 3:00 p.m. Location: UMOM

For more information on Phoenix events, please contact Michelle Rill at 602-296-6205 or by email at mrill@azama.org For more information on Tucson events, please contact: Joanna Grassinger, 520-343-0643 or jgrassinger@azama.org.

AMA EVENT & SEMINAR LOCATIONS VALLEY

TUCSON

AMA OFFICE ** NEW ** 818 N. 1st Street Phoenix, AZ 85004

AMA OFFICE 1001 N. Alvernon Way, Suite 101 Tucson, AZ 85711

MOUNTAIN PRESERVE RECEPTION CENTER 1431 East Dunlap Ave. Phoenix, AZ 85020

DOUBLETREE HOTEL TUCSON AT REID PARK 445 N. Alvernon Way Tucson, AZ 85711

RED MOUNTAIN VILLAS 815 N. 52nd St. Phoenix, AZ 85008

FLAGSTAFF LITTLE AMERICA HOTEL 2515 E. Butler Ave. Flagstaff, AZ 86004

RANDOLF GOLF COURSE CLUBHOUSE 600 S. Alvernon Way Tucson, AZ 85711

Event Fee Update This year the AMA has instituted a new policy for late registration pricing. Our regular pricing for Dinner Meeting registration will be

$59.00 in Phoenix and $49.00 in tucson.

If you wish to attend and cannot reserve space by

the Friday prior to the event, a late charge of $20.00

per ticket will apply. This price increase is due to the added charges the venues pass along to the AMA. Please register early for each event!

Apartment News • May 2013

events & trAinings

Training Opportunities AMA Phoenix Training Opportunities REAL ESTATE DISCLOSURE LAWS Arizona common law requires a seller to complete a property disclosure statement detailing defects in the property. The seller is only required to disclose “known” defects and the real estate agent isn’t required to verify the information, so buyers should independently verify each piece of information. This course will help the attendee gain a greater knowledge of disclosure issues in multifamily acquisitions. May 16 Time: 9 a.m.-12 p.m. Cost: $29 for members, $49 for non-members Location: AMA Office, 818 N. 1st St., Phoenix 85004 FAIR HOUSING For rental property owners and managers, understanding and complying with fair housing laws and the American with Disabilities Act (ADA) is more important than ever. This interactive course will provide an overview of fair housing and ADA law and investigative procedures. This course is taught by an AMA attorney. Fair Housing Real Estate CECs pending.

May 22 August 8 Time: 9 a.m.-12 p.m. Cost: $29 for members, $49 for non-members Location: AMA Office, 818 N. 1st St., Phoenix 85004 BROKER MANAGEMENT CLINIC This course will provide attendees with information and insight in dealing with ARS Title 32 focusing on trust accounts and audits with a direct message from Commissioner Lowe to close. Broker Management Clinic Real Estate CECs pending. June 9 Time: 9 a.m.-12 p.m. Cost: $29 for members, $49 for non-members Location: AMA Office, 818 N. 1st St., Phoenix 85004 JUMP START TRAINING This two day course will provide insight into what it takes to become a successful Apartment Leasing Consultant or Apartment Maintenance Technician. DAY ONE is geared toward both the office and maintenance staff covering Property Management 101, Fair Housing and Cus-

tomer Service. DAY TWO splits the office and maintenance staff into two groups. Leasing Consultant training will cover aspects of Phone Techniques and Leasing Dynamics. A general maintenance review focused on plumbing, pools, electrical, HVAC, roofs, appliance repair and many more topics are covered on day two for those interested in the maintenance field. Turn your excellent customer service and maintenance skills into a highly rewarding career in the multihousing industry! Been in the industry for a few years? This course is a great refresher for anyone to sharpen their skills!! June 10 & 11 September 16 & 17 November 11 & 12 Time: 10 a.m.-4 p.m. Cost: $99 per attendee Location: AMA Office, 818 N. 1st St., Phoenix 85004

AMA Tucson Education Opportunities

May 21 Time: 9:00 a.m.-12:30 p.m. Cost: $49 for members, $69 for non-members Location: AMA Tucson Office, 1001 N. Alvernon Way, Ste. 101, Tucson 85711 LEASING – BEGINNER TO ADVANCED Designed for leasing professionals, beginner to advanced. This seminar goes over basics and then beyond basic leasing techniques to help you close the sale! Topics Include: customer service and teambuilding skills, cross-training of onsite roles, understanding how to develop professional relationships with your competitors, effective follow-up techniques, closing the sale and industry terminology. June 18 Time: 9 a.m.-12 p.m. Cost: $49 for members, $69 for non-members Location: AMA Tucson Office, 1001 N. Alvernon Way, Ste. 101, Tucson 85711

MEDICAL MARIJUANA Learn the laws surrounding this important issue. You will learn how it affects your day-to-day operations and what you can do to protect yourself and your property.

The latest information about aMa activities, including on-line registration for events and classes, is available around-the-clock on the aMa Web site, www.azama.org. Or call the aMa ofﬁce at 602-296-6200 or 800-326-6403. Apartment News • May 2013

ProvisionAl MeMbers Editor’s note: All applicants who are applying to be Regular or Associate members of the Arizona Multihousing Association must complete the application and pay applicable dues. The applicant shall agree to abide by the provisions of the Articles of Incorporation, the Bylaws of the association, and by the Code of Conduct prescribed by the association. The applicant will then be classified as a Provisional member. During this period, the Provisional member will have the rights and responsibilities of full membership. Within 60 days of applying for membership, the names of the Provisional members will be published in Apartment News, and existing members will be encouraged to provide comments on the suitability of the application. If no negative comments are received from existing members within 90 days of membership application, the Provisional member will be deemed automatically approved into membership. If any negative comments are received, the

REGULAR MEMBERS 3822 S. 62ND LANE 3822 S. 62nd Lane Phoenix, AZ 85043 Phone: (805) 208-2722 Contact: Gregory A. Charles Units: 1 IROC AEROTERRA SENIOR APARTMENTS Leasing Office 675 N. 16th St. Phoenix, AZ 85006 Phone: (602) 253-5010 Fax: (602) 253-5008 Contact: Julianne Davy Units: 60 Management Company: Dunlap & Magee Property Management Inc. CITY PLACE Leasing Office 802 N. 30th Street Phoenix, AZ 85008 Phone: (602) 374-2974 Fax: (602) 374-3665 Contact: Tina Beland Units: 134 Management Company: Celtic Property Management

Ethics Review Board must review the application within 120 days from the receipt of the negative comment and recommend to the Board of Directors the acceptance or rejection of the application. If the Ethics Review Board does not recommend acceptance of a Provisional member, the Provisional member must be notified and given the opportunity to request a hearing pursuant to the Bylaws. If the directors reject an applicant, the AMA refunds all membership fees paid except for a $35 application-processing charge. The following Provisional members applied for affiliation in March 2013. Any AMA member in good standing can e-mail or send a letter commenting on the acceptability of any or all applicants seeking AMA Regular or Associate member status to the AMA Ethics Review Board. The e-mail goes to info@azama.org. The mailing address is: Arizona Multihousing Association, Ethics Review Board, 5110 N. 44th St., Ste. L160, Phoenix, AZ 85018.

FRANCISCO A. GARCIA 8356 N. Washakie Way Tucson, AZ 85741 Phone: (520) 991-5430 Contact: Francisco A. Garcia Units: 2 IROC GINGER FORD 5372 W. Leatherflower Ln. Marana, AZ 85658 Phone: (520) 219-8121 Contact: Ginger Ford Units: 4 IROC HIGHLAND METRO Leasing Office 912 W. Highland Ave. Phoenix, AZ 85013 Phone: (602) 244-1006 Contact: Wendy Weiske Units: 62 Management Company: Dunlap & Magee Property Management Inc. JERRY DANYLAK 813 E. Cheryl Dr. Phoenix, AZ 85020 Phone: (480) 478-2747 Contact: Jerry Danylak Units: 1 IROC

LAKEVIEW VILLAS Leasing Office 3140 Kearsage Dr. Lake Havasu City, AZ 86406 Phone: (928) 855-5180 Fax: (928) 855-3285 Contact: Tina Beland Units: 84 Management Company: Celtic Property Management

PRIDE PROPERTIES 2727 W. Frye Rd., #230 Chandler, AZ 85224 Phone: (480) 682-3209 Fax: (480) 682-3208 Contact: Frank Peake Units: 15 Management Company: Pride Property Management PRIDE PROPERTY MANAGEMENT 2727 W. Frye Rd., #230 Chandler, AZ 85224 Phone: (480) 682-3209 Fax: (480) 682-3208 Contact: Frank Peake STONESFAIR MANAGEMENT, LLC 577 Airport Blvd., Suite 700 Burlingame, CA 94010 Phone: (650) 401-3810 Fax: (650) 342-2836 Contact: Jorge Trevino

TANNER GARDENS Leasing Office 4420 S. 18th Place Phoenix, AZ 85040 Phone: (602) 268-8866 Fax: (602) 268-6956 Contact: Sharonda Walker Units: 127 Management Company: MAMMOTH APARTMENTS Dunlap & Magee Property Management Inc. Leasing Office 14930 S. Highway 77 THE MARQUEE Mammoth, AZ 85618 Leasing Office Phone: (520) 487-2005 620 N. 2nd Ave. Fax: (520) 487-0229 Phoenix, AZ 85003 Contact: Gregg Ramsey Phone: (602) 307-5557 Units: 27 Contact: Barbara Barnes Management Company: Units: 34 Del Jon Properties Management Company: OCOTILLO APARTMENTS Dunlap & Magee Property Management Inc. Leasing Office 1780 W. Missouri Ave. UNIVERSITY VILLA AT Phoenix, AZ 85015 IRONWOOD Phone: (602) 242-5371 Leasing Office Contact: Erika Kortlang 2550 W. Ironwood Hill Dr. Units: 173 Tucson, AZ 85745 Management Company: Phone: (520) 670-0254 Dunlap & Magee Property Fax: (520) 670-1035 Management Inc. Contact: Nick Voutsas Units: 140 Management Company: Stonesfair Management, LLC VALLEY WIDE APARTMENTS LLC 454 W. Brown Rd. Mesa, AZ 85201 Phone: (480) 699-8034 Fax: (480) 699-8598 Contact: Laura Knutson

ASSOCIATE MEMBERS AARROW ADVERTISING 20701 N. Scottsdale Rd. #107-230 Scottsdale, AZ 85255 Phone: (602) 750-7181 Fax: (480) 302-7816 Contact: Nick Teschler Business codes: Advertising

AQUA SCIENCE 7440 S. Priest Dr. Tempe, AZ 85283 Phone: (480) 444-7680 Fax: (480) 889-0352 Contact: Michael Buehrle Business codes: Misting,Solar Water Heating,Water Conditioning & Purification

JOSEPH BERNARD INVESTMENT REAL ESTATE 14362 N. Frank Lloyd Wright Blvd., Suite 1000 Scottsdale, AZ 85260 Phone: (480) 305-5600 Fax: (503) 546-9395 Contact: Joseph Chaplik Business codes: Apartment Brokerages

BORDER STATES ELECTRIC 5519 E. Washington Street Phoenix, AZ 85034 Phone: (602) 244-0331 Fax: (602) 231-8535 Contact: Keeley Mahoney Business codes: Electrical & Lighting Contractors & Services

LOVITT & TOUCHE 1050 W. Washington Street, #233 Tempe, AZ 85281 Phone: (602) 956-2250 Fax: (602) 956-2258 Contact: Robert Salas Business codes: Insurance– Commercial

CBIZ INSURANCE SERVICES, INC. 3101 N. Central Ave, #870 Phoenix, AZ 85012 Phone: (602) 643-0102 Fax: (602) 266-7206 Contact: Douglas Fyfe Business codes: Insurance

NCC BUSINESS SERVICES 9428 Baymeadows Road, Suite 200 Jacksonville , FL 32256 Phone: (888) 880-6020 Contact: Mindy Himmel Business codes: Collection Agencies

COLORADO CARPET CLEANING 108 S. 83 Place Mesa, AZ Phone: (720) 374-1222 Contact: Chris Pennington Business codes: Carpet Cleaning/Restoration COMPZILLA.COM LLC 100 Hancock Street Lodi, NJ 07644 Phone: (973) 975-7820 Contact: Jonathan Cohen Business codes: Marketing,Marketing, Research & Statistics ELAN RESIDENTIAL 3500 N. Hayden Rd.- Sales Scottsdale, AZ 85251 Phone: (480) 656-2565 Fax: (480) 656-2565 Contact: Cheryl King Business codes: Real Estate Brokers/Multi-family ELEMENT GENERAL CONTRACTOR OF ARIZONA 255 N. Center Street, Suite 106 Arlington, TX 76011 Phone: (817) 375-8453 Fax: (817) 375-8458 Contact: Raymond Cate Business codes: General Contractor-Licensed/Bonded for Comm/Res. ESUPPLY SYSTEMS, LLC 7800 IH-10 West San Antonio, TX 78230 Phone: (210) 979-6670 Fax: (210) 979-6680 Contact: Scott Stamilio Business codes: Software for Apartment/Residential Property Mgmt

APT COMPANIES INC. 3760 Convoy St., #220 San Diego, CA 92111 Phone: (858) 279-2787 Fax: (858) 573-2785 Contact: David Carchidi GOLF CARS OF ARIZONA Business codes: Employment 4888 E. 22nd St. Services Tucson, AZ 85711 Phone: (520) 790-2400 Contact: Gary Anderson Business codes: Golf Carts/ Utility Vehicles

OMEGA PROTECTIVE SERVICES LLC 4809 E. Thistle Landing Drive, Suite 100 Phoenix, AZ 85044 Phone: (480) 699-5460 Fax: (480) 699-1684 Contact: Mike O’Connor Business codes: Security Guard Services ONECALLNOW.COM 726 Grant Street Troy, OH 45373 Phone: (818) 815-8620 Fax: (937) 573-2330 Contact: Katie Love Business codes: Technology: Mass Messaging Service RED HAWK FIRE & SECURITY 2611 S. Roosevelt St. Suite #101 Tempe, AZ 85282 Phone: (480) 344-6300 Fax: (480) 344-6303 Contact: Dennis Miguel Business codes: Alarm Systems RED HAWK FIRE & SECURITY (TUCSON) 1881 E. 18th Street Tucson, AZ 85719 Phone: (520) 388-1100 Fax: (520) 547-0423 Contact: Brian Beezley Business codes: Alarm Systems SOCIAL MEDIA MADE EASY 3827 SW Hall Blvd. Beaverton, OR 97005 Phone: (503) 646-8700 Fax: (503) 521-7629 Contact: David Butler Business codes: Marketing

Want to contribute an article to Apartment News? Contact the AMA at 602-296-6200 or 800-326-6403 18

Apartment News • May 2013

legAl

Rent Drop Boxes– Asset or Liability? By Christopher R. Walker, Esq., The Law Ofﬁces of Scott M. Clark, P.C.

recent string of thefts has been plaguing Valley apartment communities. Opportunistic miscreants are targeting rent drop boxes at apartment communities, preying on those communities and the residents who pay their rent via the drop boxes. In the aftermath of these thefts, landlords and residents are left with one very important question: who is responsible for replacement of the stolen payments? This question has yet to be formally answered by the Arizona trial courts. Attorneys and their landlord clients are hindered by a lack of clear guidelines and case law on this topic. In some cases, certain Justices of the Peace have rendered decisions in favor of the landlord on the basis that the tenant can prove neither that he/she actually deposited the rent nor that the payment was actually received by the landlord. In other lawsuits, different judges have held in favor of the resident, declaring that it is the responsibility of the landlord to ensure that the payments received in the drop box are secure from the hands of would-be criminals. There is a third viewpoint, espoused by another group of jurists, that landlords are responsible for the lost payments

unless the lease contract contains waiver-of-liability or risk assumption language for the use of the drop box. It should be noted that it is more common for Pima County courts to adopt the first position, whereas Maricopa County courts are split amongst all three opinions. In response to these conflicting decisions, this Firm has developed the following guidelines for handling the rent drop box theft question. The first recommendation is to discontinue the use of the rent drop box. While the rent drop box may be convenient for residents, the risk of theft has increased to the point where the risk begins to exceed the benefit. Mailing, hand-delivery, automatic bank withdrawals, and online payment methods render most drop boxes archaic. In the alternative, if discontinuing the rent drop box is not an option for your community, we recommend posting conspicuous signage in front of or above the drop box that declares that residents utilize the rent drop box at their own risk. The sign should also provide that rent is deemed received only once it is physically in the hands of the landlord or its agents. We recommend the following language, or something very similar to it, for the sign:

Residents are advised that the use of the drop box is done at Resident’s own risk. Management provides this drop box solely as a convenience for Resident. Rent payments deposited in the drop box are not deemed received until actually received by Management. In addition to creating signs putting tenants on notice of the risk they assume in placing their rental payments in rent drop boxes, you should also amend your lease agreement to limit your liability for any and all losses a resident incurs as a result of a theft from the drop box. To accomplish this goal, this Firm suggests inclusion of the following language in their lease agreement: If rent is mailed or deposited in a drop box, it is not considered received until Management has actually received that payment. Resident further understands that Management has provided the drop box solely for the convenience of Resident. Resident further acknowledges that use of a drop box or mail may not be secure and agrees that he/she has opted to use it at his/her own risk. In the event that Resident’s payment is lost or stolen from the drop box, Resident agrees to promptly remit another payment and to seek reimbursement from the issuer of the check or money order.

The risk of loss in today’s climate is too great to ignore. By adopting a more vigilant approach to the rent drop box, Management will reduce its risks. q Christopher R. Walker is an attorney with the Law Offices of Scott M. Clark, P.C.. He can reached at 602.957.7877. The views expressed here are generalized advice or information. Fact-specific questions should always be referred to legal counsel. Statements and opinions expressed in these legal columns are solely those of the author or authors. This advice does not necessarily represent the views or opinions of the Arizona Multihousing Association. The advice contained in this article is not intended to be construed in any way as a guarantee as to a particular result. Rather, the advice given is meant solely to educate the reader about issues this Firm has experienced in relation to rent drop box payment cases and legal trends this Firm has observed. It is recommended that you consult with your attorneys before you take any action regarding rent drop boxes and lease revisions.

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ArizonA Multihousing AssociAtion

Domestic Violence Lease Termination By Brady Jones, Esq., Koglmeier Law Group, PLC

or several years now, Arizona law has allowed victims of domestic violence to terminate residential leases early. According to A.R.S. § 33-1318, a tenant may terminate their rental agreement if they provide written notice that they are “the victim of domestic violence as defined in section 13-3601.” Interpretation of this statute can be difficult. For instance, I recently had a call from a manager at a college-oriented property, confused as to whether the domestic violence statute applied to a situation that walked into his office. In his case, one of the two young women in an apartment had attacked the other, and now the victim wanted to terminate the lease. The two young women were renting an apartment together while they attended school. Was this domestic violence? It depends. Thankfully, you do not actually have to answer that question; all you need to do is get copies of the correct paperwork. A.R.S. § 33-1318 has provided a set of documents that the tenant must provide to start the process to terminate their lease under the domestic violence statute. The documents are as follows:

1. A written notice requesting release from the rental agreement; 2. A copy of a departmental report from a law enforcement agency stating that the tenant is a victim of domestic violence or a copy of an order of protection issued pursuant to A.R.S. § 13 -3602 naming the tenant as a victim of domestic violence; and 3. An instance of domestic violence must have occurred within 30 days prior to the request for release from the rental agreement (this incident and the date it happened should be mentioned in one of the above documents). Whether the tenant provides the departmental report (usually a police report) or the order of protection, the paperwork must already indicate that the tenant is a victim of domestic violence. This makes life easier for you as the property manager since you do not have to decide whether the alleged incidents would qualify as domestic violence or not. Once the victim-tenant has provided the notice and documentation of his or her status as a victim of domestic violence, the next question is whether they want the locks changed or the lease terminated. If the choice is to change the locks, the tenant can be charged for having the locks either

re-keyed or replaced with equal or better locks. As a property manager, you already know you should keep a copy of the new key, but you should also know that you can refuse to provide a copy of that key to the person who caused the domestic violence, even if they are on the lease. In addition, if the victim obtained an order of protection against the perpetrator, served them and provided you with a copy of the order, you must refuse to allow that person access to the residence unless they are accompanied by a law enforcement officer as an escort. This applies even if the perpetrator is a tenant on the lease and they are just asking to get their toothbrush. If, on the other hand, the tenant wishes to terminate the lease, you and the victim-tenant must mutually set a termination date within 30 days from the date of the request to terminate. One consideration when setting this date is that the termination does not merely release the victim from their obligation; the entire lease is terminated as to all tenants and occupants. So, you should make sure that any non-victim tenants on the lease will get enough notice of the pending termination and their responsibility to vacate the residence and return possession. On or before the new termination date, any accrued financial obligations must be paid, including rent through the termination date, and possession of the unit must be returned. If there is prepaid rent, it can be applied to any amounts owed by the victim-tenant, as long as it is only for the calendar month in which the lease terminates. Thereafter, the vic-

tim cannot be charged with future rent or early termination fees. The security deposit can only be withheld to pay for damages to the residence that are unrelated to damages that might have occurred as a result of the domestic violence which is causing the victim-tenant to terminate their lease. Thus, you can apply the security deposit to any other damage that is unrelated to the domestic violence, reasonable wear and tear excepted. The remainder of the security deposit should be returned promptly. Further, as long as any non-victim tenants were not the perpetrators of the domestic violence, they also may be released from continuing financial obligations and could sign a new lease, subject to your application requirements. Regardless of whether or not the perpetrator of the domestic violence was a tenant on the lease, they can be pursued by the landlord in civil court for any economic losses incurred due to the early termination or damages to the apartment related to the domestic violence. q Brady Jones is an attorney with Koglmeier Law Group, PLC. He can be reached at 480-962-5353. The views expressed here are generalized advice or information. Fact-specific questions should always be referred to legal counsel. Statements and opinions expressed in these legal columns are solely those of the author or authors. This advice does not necessarily represent the views or opinions of the Arizona Multihousing Association.

www.azama.org

Legal Q&A Editor’s note: Readers who have nonemergency, general landlord-tenant, fair housing questions can send them to Apartment News. While all cannot be answered in this monthly column, we will attempt to publish those questions that would be of interest to most readers. For specific or urgent advice, consult your legal advisors before making a decision.

nswer: Regarding the rental property that is 55 and older, please be advised of the following. There is an exception to the ban on discrimination if there are communities in which 80% or more of the units are occupied by at least the age of 55. The community must follow effective age verification procedures. When you are calculating this, you would exclude all vacant units. Thus, in a 110 unit complex with 10 vacant units, the calculation is based solely on the 100 occupied units. If 80 % of these remaining units have at least one permanent resident 55 or older, the test has been met. It is difficult to say from your question whether or not the property has met the 80% rule or not.

uestion My condominium is supposed to be an “55 and older” residence. There is a notice on the bulletin board and it is stressed in every newsletter. However, there have been several residents that have not met the required age restrictions. I beAndy M. Hull is the principal of the Law Office of lieve that 2 of the present “Board” officers Andrew M. Hull. He can be reached at have knowingly and deliberately ignored 602.230.0088. their responsibility to enforce their own covenants, conditions and restrictions. Is the “55 and older” restriction actually a The views expressed here are generalized adFederal Rule and can this community lose vice or information. Fact-specific questions should always be referred to legal counsel. this distinction? Statements and opinions expressed in these legal columns are solely those of the author or authors. This advice does not necessarily represent the views or opinions of the Arizona Multihousing Association. 20

Apartment News • May 2013

PRODUCTS & SERVICES GUIDE

The AMA suggests that members using services listed in the Products & Services Guide request proof of workers’ compensation insurance and contractor’s license prior to contracting work.

Reader notice: Under Arizona law, all residential and commercial contractors are required to be licensed by the state unless they fall under the handyman exemption for projects which require no building permit and are less than $750 for the total contract price. For more information or to verify the license status of an Arizona contractor, call 602-542-1525 or 888-271-9286 (toll-free outside Maricopa County) or visit www.rc.state.az.us. 24 HR RESTORATION (FIRE, FLOOD ETC.) Adanac Enterprises Corp. Statewide* . . . . . . . . . . . . . . . . (623) 266-2761 ATI Statewide* . . . . . . . . . . . . . . . . (623) 434-9445 ATI (Tucson) Tucson* . . . . . . . . . . . . . . . . . . (520) 807-9400 Belfor USA Group Statewide* . . . . . . . . . . . . . . . . (623) 434-3333 Belfor USA Group (Tucson) Statewide* . . . . . . . . . . . . . . . . (520) 408-6900 BluSky Restoration Nationwide*,Statewide*. . . . . . (602) 689-7801 Capstone Group LLC Metro Phoenix . . . . . . . . . . . . . (480) 970-5424 Checks Restoration Statewide* . . . . . . . . . . . . . . . . (480) 619-2868 Coit Cleaning & Restoration Services Statewide* . . . . . . . . . . . . . . . . (480) 967-1988 Concierge Contractors, Inc. Nationwide. . . . . . . . . . . . . . . . (623) 247-0000 Desert Dry Restoration Valleywide* . . . . . . . . . . . . . . . (602) 765-6162 Disaster Restoration, LLC Metro Phoenix . . . . . . . . . . . . . (602) 251-2300 Fine Point Finishes & DDR Statewide* . . . . . . . . . . . . . . . . (623) 465-1091 First Choice Restoration, Inc Metro PHX & Metro Tucson. . . (480) 981-1131 Interstate Restoration Nationwide* . . . . . . . . . . . . . . . (602) 714-7290 Kowalski Construction, Inc. Metro PHX* & Metro Tucson* . (602) 944-2645 Pinnacle Restoration Statewide* . . . . . . . . . . . . . . . . (480) 988-5304 Pinnacle Restoration (Tucson) Metro Tucson* . . . . . . . . . . . . . (520) 293-2770 Titan Restoration Of Tucson, Inc Metro Tucson* . . . . . . . . . . . . . (520) 888-4826

ACCESS CONTROL Safeguard Statewide* . . . . . . . . . . . . . . . . (480) 609-6200 Integrated Protective Systems, Inc Metro Phoenix* . . . . . . . . . . . . (623) 587-1244 Schlage Statewide . . . . . . . . . . . . . . . . . (512) 563-1977 Sun Devil Fire and Security Statewide* . . . . . . . . . . . . . . . . (623) 245-0636

ADVERTISING AArrow Advertising Statewide . . . . . . . . . . . . . . . . . (602) 750-7181 Apartment Finder Tucson* . . . . . . . . . . . . . . . . . . (520) 887-8500 Apartment Guide-Phoenix Valleywide . . . . . . . . . . . . . . . . (602) 484-0894 Apartments.com/Republic Media Tucson . . . . . . . . . . . . . . . . . . . (602) 444-8916 Apartments.com/Tucson Newspapers Tucson* & Surrounding Area* . (520) 573-4581 Arizona Housing Solutions LLC Statewide . . . . . . . . . . . . . . . . . (520) 505-4462 For Rent Media Solutions (Phoenix) Metro Phoenix* . . . . . . . . . . . . (602) 277-8797 For Rent Media Solutions (Tucson) Tucson* . . . . . . . . . . . . . . . . . . (520) 577-9600 Move.com Nationwide* . . . . . . . . . . . . . . . (800) 978-7368 Rent.com Nationwide* . . . . . . . . . . . . . . . (310) 264-3670 Rentbits Metro Phoenix* . . . . . . . . . . . . (303) 640-3160 Tucson Apartment Guide Tucson . . . . . . . . . . . . . . . . . . . (520) 584-0088 WebListers LLC Nationwide* . . . . . . . . . . . . . . . (800) 784-2155

ADVERTISING ANALYSIS & TRAINING LeaseHawk AZ*, CO* & UT* . . . . . . . . . . (800) 485-84304 Occupancy Solutions LLC Nationwide* . . . . . . . . . . . . . . . (800) 865-0948

ADVERTISING SPECIALTIES & PREMIUMS 2incent Concept Promotions Nationwide* . . . . . . . . . . . . . . . (623) 249-7760 Brown and Bigelow - Snyder Promo Nationwide* . . . . . . . . . . . . . . . (602) 265-8818 Tortuga Promotions Nationwide* . . . . . . . . . . . . . . . (480) 966-9076

AIR CONDITIONING/HEATING SYSTEMS, PARTS & SUPPLIES RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . (602) 253-9376

AIR CONDITIONING/HEATING-CENTRAL SERVICES R.T. Brown Mechanical Inc. Statewide* . . . . . . . . . . . . . . . . (480) 964-3807 RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . (602) 253-9376 Tucson Appliance Company/Tucson Heating & Cooling/Tucson Furniture Tucson* & Surrounding Area* . (520) 881-1207

AIR CONDITIONING/HEATING-CENTRAL SYSTEM AirePros Air Conditioning & Heating Inc. Metro Phoenix*,Statewide* . . . (623) 547-5992 Badger Heating/Cooling Valleywide . . . . . . . . . . . . . . . . (480) 855-1671

AIR CONDITIONING/HEATING-GENERAL SERVICES Alliance Plumbing Service & Repair Phoenix. . . . . . . . . . . . . . . . . . . (480) 633-3020 Archie’s HVAC & Electric Valleywide* . . . . . . . . . . . . . . . (480) 921-8350 Arizona Comfort Solutions/West Coast Plumbing & Air Metro Phoenix* . . . . . . . . . . . . (623) 780-4550 Dal Air Conditioning & Heating, Inc. Valleywide* . . . . . . . . . . . . . . . (480) 969-0259 DP Air Corporation Metro Tucson* . . . . . . . . . . . . . (520) 622-3241 F and I Heating & Air Conditioning Metro Phoenix* . . . . . . . . . . . . (602) 218-8813 Intelligent Design Air Conditioning & Heating Metro Tucson* . . . . . . . . . . . . . (520) 333-2665 R.T. Brown Mechanical Inc. Statewide* . . . . . . . . . . . . . . . . (480) 964-3807

RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . (602) 253-9376 Sunstate Mechanical Services Statewide* . . . . . . . . . . . . . . . . (480) 998-9620 Tucson Appliance Company/Tucson Heating & Cooling/Tucson Furniture Tucson* & Surrounding Area* . (520) 881-1207 Two Seasons Heating and Cooling Valleywide* . . . . . . . . . . . . . . . (623) 935-0640

ALARM SYSTEMS Lynx Alarm Metro Phoenix . . . . . . . . . . . . . (480) 840-6030 Red Hawk Fire & Security Metro Phoenix . . . . . . . . . . . . . (480) 344-6300 Red Hawk Fire & Security (Tucson) Metro Tucson . . . . . . . . . . . . . . (520) 388-1100 Safeguard Statewide* . . . . . . . . . . . . . . . . (480) 609-6200 Sun Devil Fire and Security Statewide* . . . . . . . . . . . . . . . . (623) 245-0636

ANSWERING SERVICES Corporate Answer Nationwide* . . . . . . . . . . . . . . . (602) 244-1833 Indatus Nationwide. . . . . . . . . . . . . . . . (800) 727-4246

APARTMENT BROKERAGES Joseph Bernard Investment Real Estate Metro Phoenix*,Metro Tucson*,Statewide* . . . . . . . . . . . . . . . . . . . . . . . . . (480) 305-5600

APPLIANCE PARTS Allstate Appliance Metro Phoenix . . . . . . . . . . . . . (602) 252-6507

APPLIANCE SALES Appliance Warehouse of America, Inc. Nationwide* . . . . . . . . . . . . . . . (602) 722-4017 Coinmach Service Corp. Nationwide* . . . . . . . . . . . . . . . (602) 722-6959 Mac-Gray The Laundry Room Experts Nationwide* . . . . . . . . . . . . . . . (602) 279-3399 Mac-Gray The Laundry Room Experts (Tucson) Nationwide* . . . . . . . . . . . . . . . (800) 622-4729 The Home Depot Appliance Sales Nationwide* . . . . . . . . . . . . . . . (480) 797-7041 The Home Depot (Tucson) Appliance Sales Metro Tucson* . . . . . . . . . . . . . (520) 309-9756 Tucson Appliance Company/Tucson Heating & Cooling/Tucson Furniture Tucson* & Surrounding Area* . (520) 881-1207 Two Seasons Heating and Cooling Valleywide* . . . . . . . . . . . . . . . (623) 935-0640 Westar Kitchen and Bath Statewide . . . . . . . . . . . . . . . . . (602) 271-0100

APPLIANCE SALES, RENTALS, SERVICE & PARTS Appliance Parts Company Statewide* . . . . . . . . . . . . . . . . (480) 755-0006 Appliance Warehouse of America, Inc. Nationwide* . . . . . . . . . . . . . . . (602) 722-4017 Azuma Leasing Nationwide* . . . . . . . . . . . . . . . (800) 707-1188 Coinmach Service Corp. Nationwide* . . . . . . . . . . . . . . . (602) 722-6959 General Electric Company International* . . . . . . . . . . . . . . (480) 367-2900 Mac-Gray The Laundry Room Experts Nationwide* . . . . . . . . . . . . . . . (602) 279-3399 Mac-Gray The Laundry Room Experts (Tucson) Nationwide* . . . . . . . . . . . . . . . (800) 622-4729 R & B Wholesale Distributors Statewide* . . . . . . . . . . . . . . . . (602) 272-1200 The Home Depot Nationwide* . . . . . . . . . . . . . . . (480) 797-7041 The Home Depot (Tucson) Metro Tucson* . . . . . . . . . . . . . (520) 309-9756 Tucson Appliance Company/Tucson Heating & Cooling/Tucson Furniture Tucson* & Surrounding Area* . (520) 881-1207 Two Seasons Heating and Cooling Valleywide* . . . . . . . . . . . . . . . (623) 935-0640

APT. & LEASING OFFICE REMODEL & DESIGN Eagle Valley Construction, Inc. Statewide* . . . . . . . . . . . . . . . . (480) 730-0594

APT. FIRE/WATER DAMAGE RESTORATION & REPAIR Adanac Enterprises Corp. Statewide* . . . . . . . . . . . . . . . . (623) 266-2761 ATI Statewide* . . . . . . . . . . . . . . . . (623) 434-9445 ATI (Tucson) Tucson* . . . . . . . . . . . . . . . . . . (520) 807-9400 BluSky Restoration Nationwide*,Statewide*. . . . . . (602) 689-7801 Pinnacle Restoration Statewide* . . . . . . . . . . . . . . . . (480) 988-5304 Spray Systems Environmental AZ*, CA* & NV*. . . . . . . . . . . . (480) 967-8300

ARCHITECTURAL & CONSTRUCTION Adolfson & Peterson Construction Nationwide. . . . . . . . . . . . . . . . (480) 345-8700

ASPHALT & PAVING, PARKING LOT & DRIVEWAY SVS/SWEEP Ace Asphalt of Arizona, Inc. (Phoenix) Southwest U.S.* . . . . . . . . . . . . (602) 243-4100 Ace Asphalt of Arizona, Inc. (Tucson) Tucson* . . . . . . . . . . . . . . . . . . (520) 747-7700 American Asphalt Paving and Sealcoating Statewide* . . . . . . . . . . . . . . . . (602) 256-7376 Arizona Pavement Management Metro Phoenix* . . . . . . . . . . . . (877) 384-2280 Asphalt Technologies / KFM Striping and Curb Company Valleywide* . . . . . . . . . . . . . . . (602) 462-9114 Bates Paving & Sealing, Inc. Statewide* . . . . . . . . . . . . . . . . (520) 741-2100 Cactus Asphalt Statewide* . . . . . . . . . . . . . . . . (602) 370-3363 Dynamite Paving and Sealcoat, Inc. Phoenix. . . . . . . . . . . . . . . . . . . (602) 258-9588 Jeeper’s & Associates, Inc. Valleywide* . . . . . . . . . . . . . . . (602) 996-1288 M.R. Tanner Paving and Maintenance Statewide . . . . . . . . . . . . . . . . . (480) 633-8500 Performance Paving & Sealing, LLC Metro Phoenix* . . . . . . . . . . . . (480) 816-5305

Regional Pavement Maintenance Tucson* & Surrounding Area* . (480) 963-3416 Statewide Asphalt LLC Statewide* . . . . . . . . . . . . . . . . (480) 659-1828 Sunland Asphalt - Phoenix Phoenix*. . . . . . . . . . . . . . . . . . (602) 288-5000

ASSOCIATION Arizona Multihousing Association Statewide* . . . . . . . . . . . . . . . . (602) 296-6200

ATTORNEYS Andrew Hull, Attorney Valleywide* . . . . . . . . . . . . . . . (602) 230-0088 Burton Lippman Law Group, P.C. Statewide* . . . . . . . . . . . . . . . . (520) 762-4036 Dwight W. Connely, Attorney at Law Tucson . . . . . . . . . . . . . . . . . . . (520) 325-5777 J. Mark Heldenbrand, P.C Valleywide* & Tucson* . . . . . . (602) 254-3400 King & Frisch, P.C. Tucson* & Surrounding Area* . (520) 790-4061 Koglmeier Law Group, PLC Statewide* . . . . . . . . . . . . . . . . (480) 962-5353 Law Offices of Scott M. Clark, P.C. Statewide . . . . . . . . . . . . . . . . . (602) 957-7877 Lotzar Law Firm, P.C. Nationwide. . . . . . . . . . . . . . . . (480) 905-0300 Williams, Zinman and Parham P.C. Maricopa County* . . . . . . . . . . (480) 994-4732

AUTOMATIC GATES & ACCESS CONTROL Automatic Gate Systems, Inc. Statewide . . . . . . . . . . . . . . . . . (602) 267-7778 Guardian Gate Services Statewide* . . . . . . . . . . . . . . . . (480) 629-4472

BACKFLOW PREVENTION-CERTIFIED TESTING Affordable Fire and Safety LLC Metro Phoenix* . . . . . . . . . . . . (480) 507-2850 Metro Fire Equipment Statewide* . . . . . . . . . . . . . . . . (480) 464-0509 RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . (602) 253-9376 Sun Devil Fire and Security Statewide* . . . . . . . . . . . . . . . . (623) 245-0636

BALCONY & WALKING DECK REPAIR & RESURFACING Arizona Foam & Spray, Inc. Statewide* . . . . . . . . . . . . . . . . (480) 834-8176 BluSky Restoration Nationwide*,Statewide*. . . . . . (602) 689-7801 Eagle Valley Construction, Inc. Statewide* . . . . . . . . . . . . . . . . (480) 730-0594

BALCONY & WALKWAY DECK WATERPROOFING & RESTORATION Arizona Foam & Spray, Inc. Statewide* . . . . . . . . . . . . . . . . (480) 834-8176 BluSky Restoration Nationwide*,Statewide*. . . . . . (602) 689-7801 Central Valley Specialties Statewide* . . . . . . . . . . . . . . . . (602) 437-2046

BATH TUBS Alliance Refinishing, LLC Statewide* . . . . . . . . . . . . . . . . (623) 249-2573 Apartments Resurfacing Inc. Valleywide* . . . . . . . . . . . . . . . (602) 468-0739 Get a Grip (Tucson) Tucson* . . . . . . . . . . . . . . . . . . (520) 742-2228 RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . (602) 253-9376 Sunmaster Valleywide* & Tucson* . . . . . . (602) 268-1427

BATHROOM RENOVATIONS & COUNTERTOP REPAIR/REFINISH Alliance Refinishing, LLC Statewide* . . . . . . . . . . . . . . . . (623) 249-2573 Apartments Resurfacing Inc. Valleywide* . . . . . . . . . . . . . . . (602) 468-0739 Arizona Royal Granite & Remodeling, LLC Statewide . . . . . . . . . . . . . . . . . (602) 405-5558 Wilkinson Floor Covering, Inc. Metro Phoenix* . . . . . . . . . . . . (602) 438-2663

BEE CONTROL City Wide Pest Control, Inc. Statewide* . . . . . . . . . . . . . . . . (602) 944-0099 KY-KO Pest Prevention, Inc. Metro Phoenix* . . . . . . . . . . . . (480) 964-8900

BICYCLE RACKS Exterior Systems Statewide* . . . . . . . . . . . . . . . . (480) 990-3909

BIO HAZARD CLEANING BluSky Restoration Nationwide*,Statewide*. . . . . . (602) 689-7801 Desert Dry Restoration Valleywide* . . . . . . . . . . . . . . . (602) 765-6162 Disaster Restoration, LLC Metro Phoenix . . . . . . . . . . . . . (602) 251-2300 Fine Point Finishes & DDR Statewide* . . . . . . . . . . . . . . . . (623) 465-1091

BIO-HAZARDOUS WASTE DECONTAMINATION ATI Statewide* . . . . . . . . . . . . . . . . (623) 434-9445 ATI (Tucson) Tucson* . . . . . . . . . . . . . . . . . . (520) 807-9400 BluSky Restoration Nationwide*,Statewide*. . . . . . (602) 689-7801 Fine Point Finishes & DDR Statewide* . . . . . . . . . . . . . . . . (623) 465-1091

BLDG. INTERIOR & ExTERIOR RENOVATION & DESIGN Fine Point Finishes & DDR Statewide* . . . . . . . . . . . . . . . . (623) 465-1091 In Design Interiors Valleywide* . . . . . . . . . . . . . . . (602) 330-2150

BOILER & PUMP SERVICES Armor Plumbing & Boiler Metro PHX* & Metro Tucson* . (480) 782-9324 Benrich Service Co., Inc. Valleywide* . . . . . . . . . . . . . . . (480) 835-8220 RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . (602) 253-9376 Sunstate Mechanical Services Statewide* . . . . . . . . . . . . . . . . (480) 998-9620

BUILDING MATERIALS Dogwood Building Supply Nationwide. . . . . . . . . . . . . . . . (336) 650-9724

CABINET REPAIRS, DOORS & DRAWERS Cutting Edge Foil Finishes Metro Phoenix* . . . . . . . . . . . . (602) 442-4400 Shepherd & Sons Cabinets Statewide . . . . . . . . . . . . . . . . . (602) 750-4499 Sunmaster Valleywide* & Tucson* . . . . . . (602) 268-1427

CABINET SALES & INSTALLATION American Renolit, Corp Nationwide. . . . . . . . . . . . . . . . (856) 467-3800 Copperstate Cabinets LLC Metro Tucson . . . . . . . . . . . . . . (520) 777-3331 The Home Depot Nationwide* . . . . . . . . . . . . . . . (480) 797-7041 The Home Depot (Tucson) Metro Tucson* . . . . . . . . . . . . . (520) 309-9756

CABLE TV Cox Communications (Phoenix) Valleywide* . . . . . . . . . . . . . . . (623) 328-3805 Cox Communications (Tucson) Tucson* & Surrounding Area* . (520) 629-8414

CARPET CLEANING/RESTORATION Americare Carpet Upholstery & Tile Cleaning Metro Tucson* . . . . . . . . . . . . . (520) 579-9072 Arizona Carpet Care Valleywide* . . . . . . . . . . . . . . . (602) 604-8331 Colorado Carpet Cleaning CO . . . . . . . . . . . . . . . . . . . . . . (720) 374-1222 Extreme Carpet Care LLC Metro Phoenix . . . . . . . . . . . . . (480) 633-7176 Fosters Carpet Care and Repair Metro PHX & Metro Tucson. . . (480) 497-8617 Gaylord Restoration Inc. Metro Phoenix* . . . . . . . . . . . . (480) 539-2696 Palm Valley Carpet Cleaning, LLC Metro Phoenix* . . . . . . . . . . . . (323) 627-2582 Pride Carpet and Upholstery Cleaning Valleywide* . . . . . . . . . . . . . . . (602) 843-3200 Rite-Way Carpet Valleywide* . . . . . . . . . . . . . . . (602) 685-0112 Signature West Carpet Cleaning Metro Phoenix . . . . . . . . . . . . . (480) 830-9617 Southern Shine Carpet Cleaning Metro Phoenix* . . . . . . . . . . . . (623) 696-7299 Venturi Restoration & Clean Valleywide* . . . . . . . . . . . . . . . (480) 820-5555

CARPET, FLOOR COVERING & PATIO GRASS Brown Sales Statewide . . . . . . . . . . . . . . . . . (602) 914-4579 Carpeturn.com Metro PHX* & Metro Tucson* . (855) 889-6200 Criterion Brock Valleywide* . . . . . . . . . . . . . . . (602) 469-9395 Criterion Brock (Tucson) Tucson* & Surrounding Area* . (520) 790-0740 Desert Floors, Inc. Tucson . . . . . . . . . . . . . . . . . . . (520) 918-1022 Distinctive Carpets, Inc. Statewide* . . . . . . . . . . . . . . . . (520) 745-2600 J.R McDade Flooring (Phoenix) Valleywide* . . . . . . . . . . . . . . . (602) 258-7219 J.R McDade Flooring (Tucson) Metro PHX & Metro Tucson. . . (520) 294-9911 One Source Interiors Valleywide* . . . . . . . . . . . . . . . (602) 903-2545 Puckett’s Flooring Statewide* . . . . . . . . . . . . . . . . (480) 990-8191 Redi Carpet - Arizona Metro PHX & Flagstaff* . . . . . . (480) 350-9615 Redi Carpet -Tucson Tucson* & Surrounding Area* . (520) 884-5556 Wilkinson Floor Covering, Inc. Metro Phoenix* . . . . . . . . . . . . (602) 438-2663

CARPORT REPAIR SERVICES Diamondback Carport Repair, Inc. PHX & Tucson Areas* . . . . . . . (602) 494-1556 Sunmaster Valleywide* & Tucson* . . . . . . (602) 268-1427

CCTV Integrated Protective Systems, Inc Metro Phoenix* . . . . . . . . . . . . (623) 587-1244 Sun Devil Fire and Security Statewide* . . . . . . . . . . . . . . . . (623) 245-0636

CERAMIC TILE & BATH Sunmaster Valleywide* & Tucson* . . . . . . (602) 268-1427

CHAT SERVICES Contact at Once! Statewide . . . . . . . . . . . . . . . . . (678) 909-0135

CHILLER SERVICES DP Air Corporation Metro Tucson* . . . . . . . . . . . . . (520) 622-3241 RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . (602) 253-9376 Sunstate Mechanical Services Statewide* . . . . . . . . . . . . . . . . (480) 998-9620

CLEANING SERVICES - BIOHAZARD BluSky Restoration Nationwide*,Statewide*. . . . . . (602) 689-7801 Spray Systems Environmental AZ*, CA* & NV*. . . . . . . . . . . . (480) 967-8300

CLEANING, JANITORIAL & MAINTENANCE SERVICES Gaylord Restoration Inc. Metro Phoenix* . . . . . . . . . . . . (480) 539-2696 Genie Services Valleywide* . . . . . . . . . . . . . . . (623) 582-6111 Madeline’s Meticulous, The Cleaning Specialists Valleywide* . . . . . . . . . . . . . . . (480) 659-9141

COIN OPERATED LAUNDRY Excalibur Laundries, Inc Statewide* . . . . . . . . . . . . . . . . (714) 437-9000 WASH Multifamily Laundry Systems Metro PHX* & Metro Tucson* . (800) 421-6897

COLLECTION AGENCIES Better NOI Nationwide. . . . . . . . . . . . . . . . (888) 219-9105 NCC Business Services Nationwide. . . . . . . . . . . . . . . . (888) 880-6020

National Credit Systems, Inc. Nationwide* . . . . . . . . . . . . . . . (800) 515-4375 Rent Recovery Solutions Metro PHX & Metro Tucson. . . (800) 335-0119 U.S. Collections West, Inc. Nationwide* . . . . . . . . . . . . . . . (602) 995-3494 Wakefield and Associates, Inc. Nationwide* . . . . . . . . . . . . . . . (303) 537-2900

COLLECTIONS J. Mark Heldenbrand, P.C. Valleywide* & Tucson* . . . . . . (602) 254-3400

COMMERCIAL & HOME BUILDING RESTORATION BluSky Restoration Nationwide*,Statewide*. . . . . . (602) 689-7801 Cheuvront Construction Valleywide* . . . . . . . . . . . . . . . (602) 770-7733

COMMERCIAL MORTGAGE BANKER Centennial Mortgage, Inc. Nationwide* . . . . . . . . . . . . . . . (480) 621-8132 Legacy Capital Advisors, LLC. Nationwide* . . . . . . . . . . . . . . . (602) 926-7426 Washington Federal Metro Phoenix* . . . . . . . . . . . . (602) 553-7434

COMMERCIAL MORTGAGE LENDER Love Funding Nationwide. . . . . . . . . . . . . . . . (202) 887-0435

CONCRETE & MASONRY REPAIR RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . (602) 253-9376 Sunmaster Valleywide* & Tucson* . . . . . . (602) 268-1427

CONCRETE COATINGS Central Valley Specialties Statewide* . . . . . . . . . . . . . . . . (602) 437-2046 Sunmaster Valleywide* & Tucson* . . . . . . (602) 268-1427 Westcoat Statewide . . . . . . . . . . . . . . . . . (800) 250-4519

CONCRETE SIDEWALK GRINDING Precision Concrete Cutting Nationwide. . . . . . . . . . . . . . . . (801) 224-0025 Sunmaster Valleywide* & Tucson* . . . . . . (602) 268-1427

CONST. REMODELING & REPAIRRESTORATION & TURNKEY Berlin Precision Construction Inc. Metro Phoenix . . . . . . . . . . . . . (480) 252-4017 Faith Restoration Metro Phoenix* . . . . . . . . . . . . (480) 813-5619 Fine Point Finishes & DDR Statewide* . . . . . . . . . . . . . . . . (623) 465-1091 Genie Services Valleywide* . . . . . . . . . . . . . . . (623) 582-6111 Kowalski Construction, Inc. Metro PHX* & Metro Tucson* . (602) 944-2645 Pinnacle Restoration Statewide* . . . . . . . . . . . . . . . . (480) 988-5304 Praxis Construction Group Statewide* . . . . . . . . . . . . . . . . (800) 709-3347 S.M.D. Remodeling, LLC Metro Phoenix* . . . . . . . . . . . . (602) 348-7989 SOS Builders, LLC Statewide* . . . . . . . . . . . . . . . . (602) 266-5855 Sunmaster Valleywide* & Tucson* . . . . . . (602) 268-1427 Titan Restoration Of Tucson, Inc Metro Tucson* . . . . . . . . . . . . . (520) 888-4826 United Renovations Metro Phoenix . . . . . . . . . . . . . (480) 265-8835

CORPORATE HOUSING Oakwood Corporate Housing (Tempe) Worldwide* . . . . . . . . . . . . . . . (480) 894-9575

COUNTERTOP & CABINETS-NEW Arizona Royal Granite & Remodeling, LLC Statewide . . . . . . . . . . . . . . . . . (602) 405-5558

COUNTERTOP REPAIR AND REFINISHING Alliance Refinishing, LLC Statewide* . . . . . . . . . . . . . . . . (623) 249-2573 Apartments Resurfacing Inc. Valleywide* . . . . . . . . . . . . . . . (602) 468-0739 Get A Grip Resurfacing of Arizona Valleywide* . . . . . . . . . . . . . . . (480) 784-4747 Wilkinson Floor Covering, Inc Metro Phoenix* . . . . . . . . . . . . (602) 438-2663

CREDIT-RENTAL HISTORY DATA Experian Rent Bureau Nationwide* . . . . . . . . . . . . . . . (310) 347-8126

CRIME SCENE CLEANING Bio-One Statewide* . . . . . . . . . . . . . . . . (602) 770-4972 Capstone Group LLC Metro Phoenix . . . . . . . . . . . . . (480) 970-5424 Desert Dry Restoration Valleywide* . . . . . . . . . . . . . . . (602) 765-6162 Fine Point Finishes & DDR Statewide* . . . . . . . . . . . . . . . . (623) 465-1091 Spray Systems Environmental AZ*, CA* & NV*. . . . . . . . . . . . (480) 967-8300

DECK RESURFACING Arizona Foam & Spray, Inc. Statewide* . . . . . . . . . . . . . . . . (480) 834-8176 BluSky Restoration Nationwide*,Statewide*. . . . . . (602) 689-7801 Sunmaster Valleywide* & Tucson* . . . . . . (602) 268-1427

DECK RESURFACING, REPLACEMENT & REPAIR BluSky Restoration Nationwide*,Statewide*. . . . . . (602) 689-7801 Hill Brothers Chemical Co. Statewide . . . . . . . . . . . . . . . . . (623) 879-9210

DEVELOPER Kitchell Development Company Phoenix. . . . . . . . . . . . . . . . . . . (602) 631-6177

DOGGIE WASTE BAGS Poo Prints SW- DSG Enviro-Tech Statewide* . . . . . . . . . . . . . . . . (602) 633-4994

*Indicates company also provides goods and services to investors and owners of smaller rental properties (Regular members with fewer than 100 units). Apartment News • May 2013

DOORS Sunmaster Valleywide* & Tucson* . . . . . . (602) 268-1427

DOORSTEP TRASH PICK UP National Trash Valet Metro PHX* & Metro Tucson*,Nationwide*,Statewide*(480) 237-9776

DRUG LAB REMEDIATION & CLEAN UP Spray Systems Environmental AZ*, CA* & NV*. . . . . . . . . . . . (480) 967-8300

DRYWALL DRAINAGE SYSTEMS RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . (602) 253-9376 Storm Water Pros, LLC Statewide* . . . . . . . . . . . . . . . . (480) 620-2517 Torrent Resources Statewide* . . . . . . . . . . . . . . . . (602) 268-0785

DRYWALL SERVICES AW Drywall Services LLC Valleywide* . . . . . . . . . . . . . . . (602) 376-4456 Genie Services Valleywide* . . . . . . . . . . . . . . . (623) 582-6111 RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . (602) 253-9376 Sunmaster Valleywide* & Tucson* . . . . . . (602) 268-1427

ELECTRICAL & LIGHTING CONTRACTORS & SERVICES Archie’s HVAC & Electric Valleywide* . . . . . . . . . . . . . . . (480) 921-8350 Bert’s Electric & Plumbing Tucson* & Surrounding Area* . (520) 791-7800 Border States Electric Statewide* . . . . . . . . . . . . . . . . (602) 244-0331 Digital Logic Statewide* . . . . . . . . . . . . . . . . (602) 694-0500 Harmon Electric, Inc. Statewide* . . . . . . . . . . . . . . . . (623) 879-0010 Haskins Electric LLC Metro Phoenix . . . . . . . . . . . . . (623) 937-3999 Kowalski Electrical Statewide* . . . . . . . . . . . . . . . . (602) 944-2645 Sunmaster Valleywide* & Tucson* . . . . . . (602) 268-1427 TAP and Sons Electric, Inc. Metro Phoenix . . . . . . . . . . . . . (480) 507-2900 Valley Wide Electric Valleywide* . . . . . . . . . . . . . . . (623) 587-0802

ELECTRICAL, PLUMBING, AC CONTRACTORS Express Statewide* . . . . . . . . . . . . . . . . (480) 834-0822 Harmon Electric, Inc. Statewide* . . . . . . . . . . . . . . . . (623) 879-0010 RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . (602) 253-9376 TAP and Sons Electric, Inc. Metro Phoenix . . . . . . . . . . . . . (480) 507-2900

ELECTRIC VEHICLE CHARGING STATIONS VERDEK Nationwide. . . . . . . . . . . . . . . . (770) 401-2120

ELECTRONIC PAYMENT PROCESSING RentPayment Nationwide. . . . . . . . . . . . . . . . (866) 289-5977

EMBROIDERY & SILKSCREEN International Corporate Apparel Nationwide* . . . . . . . . . . . . . . . (520) 293-6790 Koalaty Embroidery Inc. Nationwide* . . . . . . . . . . . . . . . (602) 926-1600 Tortuga Promotions Nationwide* . . . . . . . . . . . . . . . (480) 966-9076

EMERGENCY SERVICES ATI Statewide* . . . . . . . . . . . . . . . . (623) 434-9445 ATI (Tucson) Tucson* . . . . . . . . . . . . . . . . . . (520) 807-9400 BluSky Restoration Nationwide*,Statewide*. . . . . . (602) 689-7801 Desert Dry Restoration Valleywide* . . . . . . . . . . . . . . . (602) 765-6162 Rapid Response Services LLC Metro Phoenix . . . . . . . . . . . . . (480) 833-0224 Valley Protective Services, Inc. Valleywide* . . . . . . . . . . . . . . . (480) 777-0003

EMPLOYMENT & BACKGROUND SCREENING APT Companies Inc. Nationwide*,Statewide*. . . . . . (858) 279-2787 Crimshield, Inc Nationwide. . . . . . . . . . . . . . . . (888) 422-2547

EMPLOYMENT SERVICES AAA Apartment Staffing Valleywide* . . . . . . . . . . . . . . . (602) 840-0258 ALLSTAFF Services, Inc.™ (HQ) Statewide . . . . . . . . . . . . . . . . . (602) 277-3381 ALLSTAFF Services, Inc.™ (Tucson) Statewide . . . . . . . . . . . . . . . . . (520) 296-1666 ApartmentJobs.com Nationwide* . . . . . . . . . . . . . . . (877) 682-6200 BG Staffing Metro Phoenix . . . . . . . . . . . . . (602) 385-1092 Career Strategies, Inc. Valleywide* . . . . . . . . . . . . . . . (602) 955-5811 DORADO Personnel Tucson* & Surrounding Area* . (520) 323-3350

ENERGY SERVICES Bottom Line Utility Solutions, Inc. Nationwide. . . . . . . . . . . . . . . . (949) 707-1311 Promise Energy Nationwide. . . . . . . . . . . . . . . . (800) 282-2000

ExERCISE EQUIPMENT Above & Beyond Fitness Repair, LLC Valleywide* . . . . . . . . . . . . . . . (480) 272-9361 Advanced Exercise Equipment Nationwide* . . . . . . . . . . . . . . . (602) 708-3764 American Fitness Services Metro Phoenix* . . . . . . . . . . . . (480) 664-7115 Commercial Fitness Superstore Statewide* . . . . . . . . . . . . . . . . (480) 838-0555 Comm-Fit Arizona Metro Phoenix* . . . . . . . . . . . . (480) 580-0252 FitLogistix Nationwide. . . . . . . . . . . . . . . . (480) 273-4353 Gym Source Statewide . . . . . . . . . . . . . . . . . (480) 775-1496 Marathon Fitness Inc. Nationwide* . . . . . . . . . . . . . . . (800) 391-9496 Promaxima Fitness Nationwide* . . . . . . . . . . . . . . . (713) 667-9606

FENCE REPAIR & INSTALLATION Automatic Gate Systems, Inc. Statewide . . . . . . . . . . . . . . . . . (602) 267-7778 Diamondback Carport Repair, Inc. PHX & Tucson Areas* . . . . . . . (602) 494-1556 Sunmaster Valleywide* & Tucson* . . . . . . (602) 268-1427

FIBERGLASS REPAIR & TUBS Alliance Refinishing, LLC Statewide* . . . . . . . . . . . . . . . . (623) 249-2573 Apartments Resurfacing Inc. Valleywide* . . . . . . . . . . . . . . . (602) 468-0739

FINANCIAL SERVICES Adolfson & Peterson Construction Nationwide. . . . . . . . . . . . . . . . (480) 345-8700 Amtrust Bank Division, New York Community Bank Metro Phoenix* . . . . . . . . . . . . (480) 947-4910 CBIZ (branch) Metro Phoenix . . . . . . . . . . . . . (602) 650-6271 Edward Jones Nationwide. . . . . . . . . . . . . . . . (480) 895-3254

FIRE & FLOOD RESTORATION Adanac Enterprises Corp. Statewide* . . . . . . . . . . . . . . . . (623) 266-2761 BluSky Restoration Nationwide*,Statewide*. . . . . . (602) 689-7801 Desert Dry Restoration Valleywide* . . . . . . . . . . . . . . . (602) 765-6162 Faith Restoration Metro Phoenix* . . . . . . . . . . . . (480) 813-5619 Fine Point Finishes & DDR Statewide* . . . . . . . . . . . . . . . . (623) 465-1091 GXS Construction Valleywide* . . . . . . . . . . . . . . . (602) 224-1120 Har-Bro West, Inc. Metro PHX* & Metro Tucson* . (480) 449-3900 Pinnacle Restoration Statewide* . . . . . . . . . . . . . . . . (480) 988-5304 Praxis Construction Group Statewide* . . . . . . . . . . . . . . . . (800) 709-3347 Servpro of Central Glendale/West Phoenix Metro Phoenix* . . . . . . . . . . . . (602) 252-0569 Specialty Water Damage Restoration LLC Metro Phoenix* . . . . . . . . . . . . (602) 291-9030 Titan Restoration Of Tucson, Inc Metro Tucson* . . . . . . . . . . . . . (520) 888-4826

FIRE ALARMS Affordable Fire and Safety LLC Metro Phoenix* . . . . . . . . . . . . (480) 507-2850 Metro Fire Equipment Statewide* . . . . . . . . . . . . . . . . (480) 464-0509 Safeguard Statewide* . . . . . . . . . . . . . . . . (480) 609-6200 Sun Devil Fire and Security Statewide* . . . . . . . . . . . . . . . . (623) 245-0636

FIRE ExTINGUISHERS Affordable Fire and Safety LLC Metro Phoenix* . . . . . . . . . . . . (480) 507-2850 Desert State Fire Statewide* . . . . . . . . . . . . . . . . (480) 264-3763 Metro Fire Equipment Statewide* . . . . . . . . . . . . . . . . (480) 464-0509 Sun Devil Fire and Security Statewide* . . . . . . . . . . . . . . . . (623) 245-0636

FIRE HYDRANTS Metro Fire Equipment Statewide* . . . . . . . . . . . . . . . . (480) 464-0509 RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . (602) 253-9376 Sun Devil Fire and Security Statewide* . . . . . . . . . . . . . . . . (623) 245-0636

FIRE SPRINKLERS Affordable Fire and Safety LLC Metro Phoenix* . . . . . . . . . . . . (480) 507-2850 Metro Fire Equipment Statewide* . . . . . . . . . . . . . . . . (480) 464-0509 Sun Devil Fire and Security Statewide* . . . . . . . . . . . . . . . . (623) 245-0636

FLOOR COVERINGS Arizona Flooring and Interiors Statewide* . . . . . . . . . . . . . . . . (602) 327-0284 Marathon Fitness Inc. Nationwide* . . . . . . . . . . . . . . . (800) 391-9496 Mohawk Industries Statewide* . . . . . . . . . . . . . . . . (330) 620-6151 Shaw Industries Nationwide* . . . . . . . . . . . . . . . (714) 317-9999 Wilkinson Floor Covering, Inc Metro Phoenix* . . . . . . . . . . . . (602) 438-2663

FURNITURE & UPHOLSTERY SERVICES Cort Furniture Rentals (Tucson) Statewide* . . . . . . . . . . . . . . . . (520) 881-0070 Tucson Appliance Company/Tucson Heating & Cooling/Tucson Furniture Tucson* & Surrounding Area* . (520) 881-1207

FURNITURE RENTALS AZ Furniture and Mattress Liquidators Metro Phoenix . . . . . . . . . . . . . (623) 582-1550 Cort. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Valleywide* & Some Tucson* . (480) 831-8851

GENERAL CONTRACTOR/CONSTRUCTION MANAGEMENT Adolfson & Peterson Construction Nationwide. . . . . . . . . . . . . . . . (480) 345-8700 R & E Contracting, LLC Metro Phoenix* . . . . . . . . . . . . (623) 570-1605 Tofel Construction (Tucson) Statewide* . . . . . . . . . . . . . . . . (520) 571-0101

GENERAL CONTRACTOR-LICENSED BluSky Restoration Nationwide*,Statewide*. . . . . . (602) 689-7801

GENERAL CONTRACTOR-LICENSED/BONDED FOR COMM/RES. All Struct LLC Metro Tucson* . . . . . . . . . . . . . (520) 247-3793 BluSky Restoration Nationwide*,Statewide*. . . . . . (602) 689-7801 Eagle Valley Construction, Inc. Statewide* . . . . . . . . . . . . . . . . (480) 730-0594 Element General Contractor of Arizona Metro Phoenix . . . . . . . . . . . . . (817) 375-8453 Fine Point Finishes & DDR Statewide* . . . . . . . . . . . . . . . . (623) 465-1091 Fortress General Contracting, Inc. Maricopa County* . . . . . . . . . . (480) 736-3951 GM Home Improvements Inc. Metro Phoenix* . . . . . . . . . . . . (623) 977-1748 Gorman Roofing Services, Inc. Statewide* . . . . . . . . . . . . . . . . (602) 262-2423

Marbecc Custom Designs Statewide* . . . . . . . . . . . . . . . . (480) 836-8261 MT Builders Statewide . . . . . . . . . . . . . . . . . (480) 443-3376 Property Rock Resources Valleywide . . . . . . . . . . . . . . . . (602) 466-0093 Seamless Services, Inc. Statewide* . . . . . . . . . . . . . . . . (480) 964-1052 Summit Builders Construction Company Statewide . . . . . . . . . . . . . . . . . (602) 840-7700 Watermark Contracting, Inc. Statewide* & CA* . . . . . . . . . . . (480) 441-1206 ZZone Construction, LLC Metro Phoenix . . . . . . . . . . . . . (623) 594-7663

GLASS & SCREEN Cheaper Window Glass Valleywide* . . . . . . . . . . . . . . . (602) 995-2102 Glassbusters, Inc. Valleywide* . . . . . . . . . . . . . . . (480) 964-4664 Open Enclose LLC Metro Tucson* . . . . . . . . . . . . . (520) 358-4553

GOLF CARTS/UTILITY VEHICLES A-1 Golf Cart Leasing West of the Mississippi* . . . . . . (480) 855-7800 Golf Cars of Arizona Statewide* . . . . . . . . . . . . . . . . (520) 790-2400

GROUP PURCHASING Professional Apartment Services Nationwide* . . . . . . . . . . . . . . . (800) 875-0250

HVAC Brewer Commercial Services Valleywide* . . . . . . . . . . . . . . . (602) 789-8858 Jasper Air Metro Phoenix* . . . . . . . . . . . . (602) 814-0504

HELIUM & BALLOONS Arizona Air Boutique, Inc. Valleywide* . . . . . . . . . . . . . . . (602) 867-4606 Unique Aire Helium & Balloons Statewide* . . . . . . . . . . . . . . . . (480) 830-0770

INSURANCE Adams Business Dimensions, Inc. Southwest U.S.* . . . . . . . . . . . . (602) 885-9500 Beecher Carlson Insurance Agency, LLC Statewide* . . . . . . . . . . . . . . . . (602) 996-7600 Bowman & Associates Insurance Agency Phoenix*. . . . . . . . . . . . . . . . . . (800) 456-0241 CBIZ Insurance Services, Inc. Statewide . . . . . . . . . . . . . . . . . (602) 643-0102 Crest Insurance Group Nationwide* . . . . . . . . . . . . . . . (480) 839-2252 LeaseTerm Solutions Western U.S . . . . . . . . . . . . . . . (678) 206-2910 Nationwide Insurance Metro Phoenix,Nationwide . . . (602) 718-1220 Nexus Partners Insurance Solutions Metro Phoenix* . . . . . . . . . . . . (480) 422-1536 San Tan Insurance Services, LLC Statewide* . . . . . . . . . . . . . . . . (480) 391-3883 SCF Arizona Phoenix. . . . . . . . . . . . . . . . . . . (602) 631-2000 The Mahoney Group (Phoenix) Mesa. . . . . . . . . . . . . . . . . . . . . (480) 214-2712 The Mahoney Group (Tucson) Tucson* & Surrounding Area* . (520) 784-6673

INSURANCE-CLAIMS ASSISTANCE On-Site Contents Cleaning & Restoration, Inc. Statewide* . . . . . . . . . . . . . . . . (602) 723-2534 Bennett and Porter Insurance Services Metro Phoenix . . . . . . . . . . . . . (480) 212-1150 CIBA Insurance Services Nationwide. . . . . . . . . . . . . . . . (818) 638-8525 Cox Insurance Services Statewide* . . . . . . . . . . . . . . . . (480) 907-6000 Pfister Insurance Agency-Farmers Insurance Statewide* . . . . . . . . . . . . . . . . (623) 581-0700 Sterling Grant & Associates, LLC Statewide* . . . . . . . . . . . . . . . . (602) 954-7200

INSURANCE–COMMERCIAL Farmers Insurance - Schaffroth Agency Statewide* . . . . . . . . . . . . . . . . (480) 688-2908 Lovitt & Touche Metro Phoenix . . . . . . . . . . . . . (602) 956-2250

INSURANCE-PUBLIC ADJUSTER The Greenspan Company/Adjusters International Nationwide* . . . . . . . . . . . . . . . (480) 970-7869 Shull & Associates Statewide* . . . . . . . . . . . . . . . . (623) 687-8801 Skipton & Associates, Inc. Statewide* . . . . . . . . . . . . . . . . (602) 992-7577

INTERIOR DESIGN Designs For You Nationwide* . . . . . . . . . . . . . . . (480) 517-0080 Gia Venturi Interiors Metro Phoenix* . . . . . . . . . . . . (602) 914-9223 J Bella Interiors Nationwide. . . . . . . . . . . . . . . . (480) 967-2121

INTERNET SERVICES & ACCESS PROVIDER Cox Communications (Phoenix) Valleywide* . . . . . . . . . . . . . . . (623) 328-3805 Cox Communications (Tucson) Tucson* & Surrounding Area* . (520) 629-8414

KEY CONTROL & ASSET MANAGEMENT HandyTrac Systems Key Control Systems. . . . . . Nationwide* . . . . . . . . . . . . . . . (800) 665-9994 KeyTrak, Inc. Nationwide* . . . . . . . . . . . . . . . (888) 539-8725

KITCHEN & BATH REFINISHING Alliance Refinishing, LLC Statewide* . . . . . . . . . . . . . . . . (623) 249-2573 Apartments Resurfacing Inc. Valleywide* . . . . . . . . . . . . . . . (602) 468-0739

LANDSCAPE AND TREE SERVICE Desert Appeal Landscape LLC Metro Phoenix* . . . . . . . . . . . . (480) 570-5754 Silver Lands, Inc. Metro Phoenix . . . . . . . . . . . . . (702) 459-3192

LANDSCAPE MAINTENANCE Acacia Landscape Services, Inc. Valleywide* . . . . . . . . . . . . . . . (602) 253-7354 The Commercial Ranger Metro Phoenix . . . . . . . . . . . . . (602) 910-4745 Empire Landscape & Maintenance, Inc. Valleywide* . . . . . . . . . . . . . . . (602) 550-4154 Epic Landscape Construction, Inc. Metro Phoenix* . . . . . . . . . . . . (623) 516-9014 GPM Landscape Metro Phoenix . . . . . . . . . . . . . (602) 469-0652 The Groundskeeper (Gilbert) Metro Phoenix* . . . . . . . . . . . . (480) 545-0456

Landmark Land Management LLC Metro Phoenix* . . . . . . . . . . . . (602) 323-9696 ProQual Landscaping Metro Phoenix . . . . . . . . . . . . . (480) 456-0608 Quality Building Maintenance LLC Valleywide* . . . . . . . . . . . . . . . (602) 568-5944 Shamrock Landscaping, Inc. Valleywide . . . . . . . . . . . . . . . . (602) 606-7603

LANDSCAPE MAINTENANCE & SERVICES AME Southwest Landscape and Irrigation Metro PHX & Metro Tucson. . . (480) 558-3160 Gothic Grounds Management, Inc. (Phx) Metro Phoenix . . . . . . . . . . . . . (602) 540-6917 Landscape Pros & Design LLC Metro Phoenix* . . . . . . . . . . . . (480) 228-9630 Safari Pools & Landscape Valleywide* . . . . . . . . . . . . . . . (480) 633-6494 Silver Lands, Inc. Metro Phoenix . . . . . . . . . . . . . (702) 459-3192 SiteWorks Metro Phoenix* . . . . . . . . . . . . (480) 820-1600 Tree Pros, LLC Valleywide* . . . . . . . . . . . . . . . (602) 216-0400 Waddell Landscape Metro Phoenix* . . . . . . . . . . . . (623) 536-2200

LANDSCAPE MATERIAL All Rock Supply Metro Phoenix . . . . . . . . . . . . . (480) 760-5951

LANDSCAPE SPRINKLER SERVICES Sexton Pest Control Valleywide* . . . . . . . . . . . . . . . (602) 942-3653

LANDSCAPING SERVICES Carescape Valleywide . . . . . . . . . . . . . . . . (623) 583-8700 Catalina Landscape Maintenance Tucson . . . . . . . . . . . . . . . . . . . (520) 887-1204 Creative Cactus Metro Phoenix* . . . . . . . . . . . . (602) 999-1494 Details Landscaping Valleywide . . . . . . . . . . . . . . . . (623) 435-7207 Fortis Landcare Metro Phoenix* . . . . . . . . . . . . (602) 254-4447 Horticulture Unlimited, Inc. Metro Tucson . . . . . . . . . . . . . . (520) 321-4678 IDT Landscaping LLC Valleywide* . . . . . . . . . . . . . . . (480) 829-8530 Integrated Landscape Management, LLC Metro Phoenix . . . . . . . . . . . . . (480) 675-7709 ProQual Landscaping Metro Phoenix . . . . . . . . . . . . . (480) 456-0608 Sexton Pest Control Valleywide* . . . . . . . . . . . . . . . (602) 942-3653 The Groundskeeper (Tucson) Statewide* . . . . . . . . . . . . . . . . (520) 571-1575 Wild Briar Landscape Valleywide . . . . . . . . . . . . . . . . (480) 899-5192 Xeriscapes Unlimited, Inc. Phoenix*. . . . . . . . . . . . . . . . . . (602) 252-6434

LEAK LOCATING RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . (602) 253-9376

LEASING INCENTIVES AIM Cruise Incentives Nationwide* . . . . . . . . . . . . . . . (818) 706-9822

LEGAL SERVICES Bonnett, Fairbourn, Friedman & Balint, P.C. Statewide . . . . . . . . . . . . . . . . . (602) 274-1100 Dodge & Vega PLC Statewide* . . . . . . . . . . . . . . . . (480) 656-8333 Gallagher & Kennedy Phoenix. . . . . . . . . . . . . . . . . . . (602) 530-8540 Snell & Wilmer L.L.P. Metro Phoenix* . . . . . . . . . . . . (602) 382-6000

LOW INCOME HOUSING PROGRAM ADMINISTRATION HOM, Inc. Statewide* . . . . . . . . . . . . . . . . (602) 265-4640

MAIL BOxES Exterior Systems Statewide* . . . . . . . . . . . . . . . . (480) 990-3909

MAINTENANCE SUPPLIES AZ PARTSMASTER (Phoenix) Statewide* . . . . . . . . . . . . . . . . (602) 233-3580 AZ PARTSMASTER (Tucson) Tucson* & Surrounding Area* . (520) 573-5828 Maintenance Supply Headquarters Phoenix. . . . . . . . . . . . . . . . . . . (480) 760-4100 The Home Depot Nationwide* . . . . . . . . . . . . . . . (480) 797-7041 The Home Depot (Tucson) Metro Tucson* . . . . . . . . . . . . . (520) 309-9756

MANAGEMENT CONSULTING & TRAINING Occupancy Solutions LLC Nationwide* . . . . . . . . . . . . . . . (800) 865-0948

MARKETING Compzilla.com LLC Nationwide* . . . . . . . . . . . . . . . (973) 975-7820 Social Media Made Easy Nationwide. . . . . . . . . . . . . . . . (503) 646-8700

MARKETING, RESEARCH & STATISTICS ALN Apartment Data, Inc. Nationwide. . . . . . . . . . . . . . . . (800) 643-6416 Compzilla.com LLC Nationwide* . . . . . . . . . . . . . . . (973) 975-7820 Pierce-Eislen AZ, CO & Southern CA . . . . . . (480) 663-1149 RealData, Inc. Southwest U.S. . . . . . . . . . . . . . (602) 789-1223

MARKETING/LEAD GENERATION Rentlogic Metro Phoenix* . . . . . . . . . . . . (602) 441-5294

MASONRY FENCE & WALL REPAIR Sunmaster Valleywide* & Tucson* . . . . . . (602) 268-1427

MATTRESSES AZ Furniture and Mattress Liquidators Metro Phoenix . . . . . . . . . . . . . (623) 582-1550

MISTING Aqua Science Metro Phoenix*,Metro Tucson* (480) 444-7680

MOLD & ASBESTOS REMEDIATION ATI Statewide* . . . . . . . . . . . . . . . . (623) 434-9445 ATI (Tucson) Tucson* . . . . . . . . . . . . . . . . . . (520) 807-9400 BluSky Restoration Nationwide*,Statewide*. . . . . . (602) 689-7801

Desert Dry Restoration Valleywide* . . . . . . . . . . . . . . . (602) 765-6162 Fine Point Finishes & DDR Statewide* . . . . . . . . . . . . . . . . (623) 465-1091 Pinnacle Restoration Statewide* . . . . . . . . . . . . . . . . (480) 988-5304 Spray Systems Environmental AZ*, CA* & NV*. . . . . . . . . . . . (480) 967-8300

MOLD REMOVAL & CLEAN UP BluSky Restoration Nationwide*,Statewide*. . . . . . (602) 689-7801 Fine Point Finishes & DDR Statewide* . . . . . . . . . . . . . . . . (623) 465-1091 Kowalski Construction, Inc. Metro PHX* & Metro Tucson* . (602) 944-2645

MORTGAGE LENDER Johnson Capital Nationwide. . . . . . . . . . . . . . . . (602) 957-1112 Washington Federal (Tucson) Metro Tucson* . . . . . . . . . . . . . (520) 219-2957

MORTGAGE, REAL ESTATE & INSURANCE SERVICES Amerifirst Financial, Inc. Metro Phoenix* . . . . . . . . . . . . (602) 743-4509 Keystone Commercial Capital Nationwide* . . . . . . . . . . . . . . . (602) 997-3810

MOVING & STORAGE On The Move, Inc. Nationwide* . . . . . . . . . . . . . . . (800) 645-9949

NEIGHBORHOOD REVITALIZATION Phoenix Revitalization Corporation (non-profit) Phoenix*. . . . . . . . . . . . . . . . . . (602) 259-6895

ODOR ELIMINATION Biosweep of Phoenix Statewide* . . . . . . . . . . . . . . . . (602) 639-1902 Fine Point Finishes & DDR Statewide* . . . . . . . . . . . . . . . . (623) 465-1091

ONLINE LEASING VaultWare Nationwide* . . . . . . . . . . . . . . . (480) 905-3668

ONLINE RENT PAYMENTS Property Solutions Nationwide* . . . . . . . . . . . . . . . (602) 324-9223 RentPayment Nationwide. . . . . . . . . . . . . . . . (866) 289-5977

PAGING SYSTEMS Corporate Answer Nationwide* . . . . . . . . . . . . . . . (602) 244-1833

PAINTING SERVICES A&H Painting, Inc. Metro Phoenix* . . . . . . . . . . . . (602) 439-1484 A Real Deal Painting Statewide* . . . . . . . . . . . . . . . . (623) 362-9561 Accent Painting & Construction Inc. Statewide . . . . . . . . . . . . . . . . . (480) 614-5839 C & M Homes & Commercial Services Metro Phoenix* . . . . . . . . . . . . (480) 836-7222 Empire Community Painting Statewide* . . . . . . . . . . . . . . . . (480) 560-8525 Gaylord Restoration Inc. Metro Phoenix* . . . . . . . . . . . . (480) 539-2696 Genie Services Valleywide* . . . . . . . . . . . . . . . (623) 582-6111 Giant Painting and Construction, Inc. Metro Phoenix . . . . . . . . . . . . . (602) 993-4681 Imperial Contracting Valleywide* . . . . . . . . . . . . . . . (480) 892-9157 Indigo Painting Valleywide* . . . . . . . . . . . . . . . (602) 304-0800 Investment Painting Services, Inc. Valleywide* . . . . . . . . . . . . . . . (602) 242-5737 JLS Companies Metro Phoenix* . . . . . . . . . . . . (480) 703-1967 LeBreck Painting, Inc. Metro Tucson* . . . . . . . . . . . . . (520) 628-3582 Metzger’s Painting Professionals, Inc. Valleywide* . . . . . . . . . . . . . . . (602) 672-5069 Paramount Painting, Inc. Valleywide* . . . . . . . . . . . . . . . (602) 369-5717 Synergy Painting, Inc. AZ*, CO* & UT* . . . . . . . . . . . (602) 469-8449 Watermark Contracting, Inc. Statewide* & CA* . . . . . . . . . . . (480) 441-1206

PAINTING SUPPLIES Dunn-Edwards Paint Corporation (Phoenix) Statewide* . . . . . . . . . . . . . . . . (602) 689-5136 Glidden Professional Metro Phoenix* . . . . . . . . . . . . (480) 948-0757 PPG Pittsburgh Paints Nationwide* . . . . . . . . . . . . . . . (602) 956-1150 Sherwin-Williams Statewide* . . . . . . . . . . . . . . . . (602) 861-3171

PARKING LOT & DRIVEWAY SERVICES Performance Paving & Sealing, LLC Metro Phoenix* . . . . . . . . . . . . (480) 816-5305

PAVEMENT MAINTENANCE Asphalt Technologies / KFM Striping and Curb Company Valleywide* . . . . . . . . . . . . . . . (602) 462-9114 Bates Paving & Sealing, Inc. Statewide* . . . . . . . . . . . . . . . . (520) 741-2100 Cactus Asphalt Statewide* . . . . . . . . . . . . . . . . (602) 370-3363 Dunn-Edwards Paint Corporation (Tucson) Metro Tucson* . . . . . . . . . . . . . (520) 444-7240 Dynamite Paving and Sealcoat, Inc. Phoenix. . . . . . . . . . . . . . . . . . . (602) 258-9588 M.R. Tanner Paving and Maintenance Statewide . . . . . . . . . . . . . . . . . (480) 633-8500 Morgan Pavement AZ*, NM* & NV* . . . . . . . . . . . (480) 646-4781 Performance Paving & Sealing, LLC Metro Phoenix* . . . . . . . . . . . . (480) 816-5305 Quality Emulsions, LLC Statewide . . . . . . . . . . . . . . . . . (480) 619-4100 SealMaster AZ Statewide* . . . . . . . . . . . . . . . . (602) 253-4660

PAYROLL, ASO,PEO Oasis Outsourcing Statewide* . . . . . . . . . . . . . . . . (602) 405-7033

PEST CONTROL SERVICES All Bed Bugs Begone, LLC Statewide* . . . . . . . . . . . . . . . . (480) 659-9011 Alpha Pest Control Metro PHX* & Metro Tucson* . (800) 256-8612 Amera Sun City Pest Control Metro Phoenix* . . . . . . . . . . . . (623) 979-6467 Arizona Pest Squad, LLC Metro Phoenix . . . . . . . . . . . . . (480) 544-1115

*Indicates company also provides goods and services to investors and owners of smaller rental properties (Regular members with fewer than 100 units). 22

Apartment News • May 2013

Atomic Pest Control Statewide* . . . . . . . . . . . . . . . . (480) 495-2337 Burns Pest Elimination (Phoenix) Statewide* . . . . . . . . . . . . . . . . (602) 971-4782 Burns Pest Elimination (Tucson) Tucson* . . . . . . . . . . . . . . . . . . (520) 882-4776 City Wide Pest Control, Inc. Statewide* . . . . . . . . . . . . . . . . (602) 944-0099 Eliminex Termite & Pest Control Metro Phoenix* . . . . . . . . . . . . (602) 942-2847 HomeTeam Pest Defense Metro Phoenix . . . . . . . . . . . . . (480) 929-7620 KY-KO Pest Prevention, Inc. Metro Phoenix* . . . . . . . . . . . . (480) 964-8900 Mike’s Swat Team Pest and Termite Control Valleywide* . . . . . . . . . . . . . . . (602) 944-7700 Northwest Exterminating-Tucson Tucson . . . . . . . . . . . . . . . . . . . (520) 888-5779 Nose Knows LLC Metro Phoenix* . . . . . . . . . . . . (480) 370-4767 Sexton Pest Control Valleywide* . . . . . . . . . . . . . . . (602) 942-3653 Smart Pest Solutions Valleywide* . . . . . . . . . . . . . . . (480) 621-8438 Terminix Metro Phoenix . . . . . . . . . . . . . (602) 431-4980 Terminix Int. (Tucson) Metro Tucson . . . . . . . . . . . . . . (520) 838-2634 Western Exterminator Company Metro PHX* & Metro Tucson* . (602) 273-1681

PET WASTE CLEAN UP & REMOVAL Poo Prints SW- DSG Enviro-Tech Statewide* . . . . . . . . . . . . . . . . (602) 633-4994

PIGEON CONTROL KY-KO Pest Prevention, Inc. Metro Phoenix* . . . . . . . . . . . . (480) 964-8900 Terminix Metro Phoenix . . . . . . . . . . . . . (602) 431-4980

PIPE RENEWAL & RESTORATION RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . (602) 253-9376

PLAYGROUND MAINTENANCE & CONTRACTOR Safe and Sound Playgrounds Statewide* . . . . . . . . . . . . . . . . (480) 888-8784

PLUMBERS Alliance Plumbing Service & Repair Phoenix. . . . . . . . . . . . . . . . . . . (480) 633-3020 Marlin Services Maricopa County* . . . . . . . . . . (602) 470-1040

PLUMBING CONTRACTORS & SERVICES Alliance Plumbing Service & Repair Phoenix. . . . . . . . . . . . . . . . . . . (480) 633-3020 Arizona Plumbing Services, Inc. Maricopa County* . . . . . . . . . . (602) 442-8757 Armor Plumbing & Boiler MetroPHX* & Metro Tucson*. . (480) 782-9324 Belsito Plumbing LLC Statewide* . . . . . . . . . . . . . . . . (480) 425-9900 Benrich Service Co., Inc. Valleywide* . . . . . . . . . . . . . . . (480) 835-8220 Brewer Commercial Services Valleywide* . . . . . . . . . . . . . . . (602) 789-8858 D.W. Plumbing and Maintenance Inc. Metro Phoenix* . . . . . . . . . . . . (602) 789-1920

Delta Mechanical, Inc. Metro Phoenix* . . . . . . . . . . . . (480) 898-0007 Grace Plumbing Services, Inc. Valleywide* . . . . . . . . . . . . . . . (480) 704-3785 Plumb Plumbing LLC Pima County* . . . . . . . . . . . . . . (520) 629-0504 RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . (602) 253-9376 Rooter 2000 Plumbing and Drain Valleywide . . . . . . . . . . . . . . . . (480) 967-5943 Roto-Rooter Service & Plumbing Co. Maricopa County* . . . . . . . . . . (800) 381-4161 West Coast Plumbing & Air Metro Phoenix* . . . . . . . . . . . . (623) 582-1117

PLUMBING FIxTURES & SUPPLIES Ferguson Enterprises, Inc. Tucson* & Surrounding Area* . (520) 792-1700 Plumbing Suppliers Inc. Metro Tucson* . . . . . . . . . . . . . (520) 326-6433

POLITICAL CONSULTING Capitol Consulting, LLC Phoenix. . . . . . . . . . . . . . . . . . . (602) 712-1121

POOL FURNITURE MANUFACTURER Leisure Creations Nationwide. . . . . . . . . . . . . . . . (866) 765-6726 Texacraft Tropic Craft Nationwide. . . . . . . . . . . . . . . . (800) 327-1541

POOL SERVICE & REPAIR Silver Lining Pool Service, LLC Metro Phoenix* . . . . . . . . . . . . (480) 359-6380

POOL/PATIO FURNITURE-REFURBISHING Sun Patio Furniture Nationwide* . . . . . . . . . . . . . . . (480) 227-2776 Two Kings Hospitality Metro Phoenix* . . . . . . . . . . . . (602) 843-2121

PRINTING & MARKETING Allegra-Integrated Marketing & Print Solutions Metro Phoenix*,Nationwide*. . (480) 941-4842 DP Solutions, Inc. Metro Tucson . . . . . . . . . . . . . . (520) 393-3551 SIGNWORX Nationwide* . . . . . . . . . . . . . . . (602) 268-1875

PROCESS SERVICE & EVICTIONS AAA Landlord Services, Inc./Investigative Screening Nationwide* . . . . . . . . . . . . . . . (480) 668-5953 Acquisition Process Serving Statewide* . . . . . . . . . . . . . . . . (602) 486-5894

PROFESSIONAL POOPER SCOOPER & PORTER SERVICE Poo Prints SW- DSG Enviro-Tech Statewide* . . . . . . . . . . . . . . . . (602) 633-4994

PROPERTY MANAGEMENT SOFTWARE AppFolio, Inc. Nationwide* . . . . . . . . . . . . . . . (805) 617-2163 NQUEUE BillBack, LLC Nationwide* . . . . . . . . . . . . . . . (602) 426-1550 Yardi Systems, Inc. Nationwide* . . . . . . . . . . . . . . . (805) 699-2040

PROPERTY TAx CONSULTING

PUBLIC HEALTH American Lung Association in Arizona Metro Phoenix* . . . . . . . . . . . . (602) 258-7505 Maricopa County Tobacco Use Prevention Program Maricopa County . . . . . . . . . . . (602) 372-7272

PURCHASING Buyers Access Statewide* . . . . . . . . . . . . . . . . (303) 991-5559

REAL ESTATE BROKERS/COMMERCIAL CB Richard Ellis Worldwide . . . . . . . . . . . . . . . . (602) 735-5555 Marcus & Millichap (Cliff David) Valleywide* . . . . . . . . . . . . . . . (602) 952-9669 Marcus & Millichap (Pete TeKampe) Metro Phoenix* . . . . . . . . . . . . (602) 952-9669 Marcus & Millichap (Richard Butler) Metro PHX & Metro Tucson. . . (602) 952-9669 Transwestern Commercial Services Valleywide* . . . . . . . . . . . . . . . (602) 956-5000

REAL ESTATE BROKERS/MULTI-FAMILY Apartment Realty Advisors Statewide* . . . . . . . . . . . . . . . . (602) 252-4232 Elan Residential Metro Phoenix* . . . . . . . . . . . . (480) 656-2565 PTE Real Estate Group Metro Phoenix* . . . . . . . . . . . . (480) 344-1732

REAL ESTATE SERVICES/CONSULTING Adolfson & Peterson Construction Nationwide. . . . . . . . . . . . . . . . (480) 345-8700 Michael A. Lieb, Ltd. Metro Phoenix . . . . . . . . . . . . . (602) 870-9741

REFINISHING/RESURFACING Alliance Refinishing, LLC Statewide* . . . . . . . . . . . . . . . . (623) 249-2573 Apartments Resurfacing Inc. Valleywide* . . . . . . . . . . . . . . . (602) 468-0739 NuSurface Phoenix Metro, LP Statewide* . . . . . . . . . . . . . . . . (602) 395-2007

REFUSE REMOVAL & RECYCLING SERVICES Republic Services Valleywide* . . . . . . . . . . . . . . . (602) 442-5997 Saguaro Environmental Services Pima County* . . . . . . . . . . . . . . (520) 745-8820

RENOVATION SUPPLIES Renovations Plus Nationwide. . . . . . . . . . . . . . . . (303) 465-9009

RENTERS INSURANCE Assurant Specialty Property Nationwide. . . . . . . . . . . . . . . . (702) 824-1384 Bader Company Nationwide. . . . . . . . . . . . . . . . (888) 223-3726 Better NOI Nationwide. . . . . . . . . . . . . . . . (888) 219-9105 Renters Legal Liability, LLC Nationwide* . . . . . . . . . . . . . . . (801) 994-0237

RENT PAYMENT BY PAYROLL DEDUCTION SteadyPay Payment Solutions Nationwide* . . . . . . . . . . . . . . . (877) 632-9093

RESIDENT REFERRAL SERVICES

R.L. Cohen & Associates, Inc. Statewide* . . . . . . . . . . . . . . . . (602) 640-9777

Apartment Hunters . . . . . . . . . . . . . Valleywide* (602) 863-1500

RETENTION/RESIDENT SERVICES AIM Cruise Incentives Nationwide* . . . . . . . . . . . . . . . (818) 706-9822 Apartment Life Statewide . . . . . . . . . . . . . . . . . (623) 243-0120 Rainbow Housing Assistance Corporation Metro Phoenix . . . . . . . . . . . . . (623) 889-3391

REVENUE MANAGEMENT SOFTWARE Rainmaker Nationwide. . . . . . . . . . . . . . . . (678) 578-5700

ROOF COATINGS Arizona Foam & Spray, Inc. Statewide* . . . . . . . . . . . . . . . . (480) 834-8176 BluSky Restoration Nationwide*,Statewide*. . . . . . (602) 689-7801 Pro-Tech Products Statewide* . . . . . . . . . . . . . . . . (480) 945-9303 Red Mountain Roofing, LLC. Metro PHX* & Metro Tucson* . (480) 268-7379 RenCo, LLC Statewide* . . . . . . . . . . . . . . . . (602) 867-9386 Roofing Southwest AZ*, NV* & South CA*. . . . . . . (480) 752-8550

ROOFING SERVICES Arizona Foam & Spray, Inc. Statewide* . . . . . . . . . . . . . . . . (480) 834-8176 ATI Statewide* . . . . . . . . . . . . . . . . (623) 434-9445 ATI (Tucson) Tucson* . . . . . . . . . . . . . . . . . . (520) 807-9400 BluSky Restoration Nationwide*,Statewide*. . . . . . (602) 689-7801 Broken Arrow Construction Company Statewide* . . . . . . . . . . . . . . . . (480) 890-2322 Diversified Roofing Corporation Metro Phoenix,Metro Tucson. . (602) 850-8265 Diversified Roofing Corporation of Tucson Metro Tucson . . . . . . . . . . . . . . (520) 670-1004 Gryphon Companies, Inc. . . . . . . . . Statewide* (480) 994-5500 Inca Roofing, Inc. . . . . . . . . . . . . . . . Statewide* (602) 544-0998 Jim Brown & Sons Roofing Co. Inc Statewide* . . . . . . . . . . . . . . . . (623) 247-9252 KY-KO Roofing Systems . . . . . . . Metro Phoenix (602) 944-4600 Legacy Roofing LLC Statewide* . . . . . . . . . . . . . . . . (623) 581-0274 Paramount Roofing Metro Phoenix* . . . . . . . . . . . . (480) 292-7929 Rain Man Roofing & Waterproofing Services, Inc. Statewide* . . . . . . . . . . . . . . . . (623) 670-2835 Red Mountain Roofing, LLC. Metro PHX* & Metro Tucson* . (480) 268-7379 RenCo, LLC Statewide* . . . . . . . . . . . . . . . . (602) 867-9386 Roofing Southwest AZ*, NV* & South CA*. . . . . . . (480) 752-8550 Seamless Services, Inc. Statewide* . . . . . . . . . . . . . . . . (480) 964-1052 Starkweather Roofing, Inc Statewide* . . . . . . . . . . . . . . . . (602) 997-0529 Sunmaster Valleywide* & Tucson* . . . . . . (602) 268-1427 Sunvek Metro Phoenix* . . . . . . . . . . . . (623) 349-7663 Titan Restoration Of Tucson, Inc Metro Tucson* . . . . . . . . . . . . . (520) 888-4826

United Asset Services Nationwide* . . . . . . . . . . . . . . . (602) 340-8274 Western Roofing Systems, Inc. AZ*, NV* & South CA*. . . . . . . (480) 967-8073

ROOFING AND WATER PROOFING CONSULTANTS Arizona’s Roof Consultant, LLC Statewide* . . . . . . . . . . . . . . . . (480) 557-6255

RUB SYSTEMS Conservice Utility Management & Billing Nationwide* . . . . . . . . . . . . . . . (866) 866-0333

SCREENING SERVICES AmRent Nationwide* . . . . . . . . . . . . . . . (855) 214-4743

SCREENING SERVICES/CREDIT REPORTS AAA Landlord Services, Inc./Investigative Screening Nationwide* . . . . . . . . . . . . . . . (480) 668-5953 Airfactz Nationwide* . . . . . . . . . . . . . . . (800) 729-7776 Better NOI Nationwide. . . . . . . . . . . . . . . . (888) 219-9105 Contemporary Information Corporation Nationwide* . . . . . . . . . . . . . . . (800) 754-0009 CoreLogic SafeRent Nationwide* . . . . . . . . . . . . . . . (623) 670-3273 Credit Plus, Inc. Nationwide. . . . . . . . . . . . . . . . (800) 258-3488 Investigative Screening Valleywide* . . . . . . . . . . . . . . . (480) 305-1350 LexisNexis Resident Screening Nationwide* . . . . . . . . . . . . . . . (480) 272-7862 National Tenant Network - Arizona (NTN-AZ) Statewide* . . . . . . . . . . . . . . . . (480) 607-5288 On-Site.com Nationwide* . . . . . . . . . . . . . . . (602) 616-3279 RealPage, Inc. Worldwide* . . . . . . . . . . . . . . . (877) 325-7243 Reliable Background Screening Nationwide* . . . . . . . . . . . . . . . (602) 870-7711 The Screening Pros Nationwide* . . . . . . . . . . . . . . . (602) 540-8786 TransUnion Nationwide* . . . . . . . . . . . . . . . (312) 985-2946

SECURITY DEPOSIT ALTERNATIVES Better NOI Nationwide. . . . . . . . . . . . . . . . (888) 219-9105 SureDeposit Nationwide. . . . . . . . . . . . . . . . (800) 531-7873

SECURITY GUARD SERVICES A Urban Tactical Security Metro Phoenix* . . . . . . . . . . . . (602) 328-0005 Blue Steel Security Services Statewide* . . . . . . . . . . . . . . . . (602) 283-4827 Eagle Eye Security Services, LLC Metro PHX* & Metro Tucson* . (623) 826-2067 Emerald Security Group Metro PHX* & Metro Tucson* . (623) 251-6056 Hite Security, LLC. Metro Tucson . . . . . . . . . . . . . . (520) 298-8834 Layne Security LLC Metro Phoenix*,PHX* & Surrounding Area* . . . . . . . . . . . . . . . . . . . . . . . . . (623) 377-6847 Omega Protective Services LLC Metro Phoenix* . . . . . . . . . . . . (480) 699-5460

With WASH operating your laundry room you’ll always get: n Speedy service response, typically within 12 business hours n Live customer service, 24 / 7 and fixlaundry.com for online requests n Over 400 fleet vehicles with GPS tracking n Emergency Response Team at the ready At WASH, we deliver with a proven track record of success. WASH responds to over 260,000 service calls a year and 97% of issues are fixed on the first visit.

Service is where we shine Learn more

800.421.6897 ext. 1600

www.washlaundry.com WS13-035 WASH Service Ad 10x7_5 4c.indd 1

Apartment News • May 2013

*Indicates company also provides goods and services to investors and owners of smaller rental properties (Regular members with fewer than 100 units). 3/28/13 11:18 AM 23

SECURITY SERVICES A Urban Tactical Security Metro Phoenix* . . . . . . . . . . . . (602) 328-0005 Core Security Services Statewide* . . . . . . . . . . . . . . . . (602) 518-6597 Multicom, Inc. Valleywide* . . . . . . . . . . . . . . . (602) 244-1100 Securitas Security Services USA Nationwide* . . . . . . . . . . . . . . . (602) 414-3659 Securitas Security Services USA (Tucson) Tucson* . . . . . . . . . . . . . . . . . . (520) 296-3833 Signal 88 Security Valleywide* . . . . . . . . . . . . . . . (623) 580-9416 Tatalovich & Associates, Inc. Phoenix. . . . . . . . . . . . . . . . . . . (602) 264-0007 Valley Protective Services, Inc. Valleywide* . . . . . . . . . . . . . . . (480) 777-0003

SEWER & DRAIN CLEANING Brewer Commercial Services Valleywide* . . . . . . . . . . . . . . . (602) 789-8858 RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . (602) 253-9376

SEWER LINE CAMERAING RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . (602) 253-9376

SHOPPING EVALUATIONS Ellis, Partners in Mystery Shopping (EPMS) Nationwide* . . . . . . . . . . . . . . . (972) 256-3767

SIGNS Fusion Sign and Design Nationwide* . . . . . . . . . . . . . . . (602) 288-8903 SIGNWORX Nationwide* . . . . . . . . . . . . . . . (602) 268-1875 Tile Signs & Graphics Statewide . . . . . . . . . . . . . . . . . (480) 967-6029

SOCIAL NETWORKING The I Too Corp Nationwide* . . . . . . . . . . . . . . . (920) 254-9400

SOFTWARE FOR APARTMENT/RESIDENTIAL PROPERTY MGMT AmSI Nationwide. . . . . . . . . . . . . . . . (404) 644-3203 eSupply Systems, LLC Nationwide. . . . . . . . . . . . . . . . (210) 979-6670

SOLAR ENERGY Harmon Solar Statewide* . . . . . . . . . . . . . . . . (623) 879-0010

SOLAR WATER HEATING Aqua Science Metro Phoenix*,Metro Tucson* (480) 444-7680

STEPS Diamondback Carport Repair, Inc. PHX & Tucson Areas* . . . . . . . (602) 494-1556 Neece Precast & Supply Phoenix. . . . . . . . . . . . . . . . . . . (602) 242-1869 STIMCO Precast Products Nationwide* . . . . . . . . . . . . . . . (480) 898-8132 Sunmaster Valleywide* & Tucson* . . . . . . (602) 268-1427

STREET SWEEPING All City/Tri City Power Sweep Valleywide* . . . . . . . . . . . . . . . (602) 678-0059

Epic Sweeping Service Valleywide* . . . . . . . . . . . . . . . (623) 516-9014 Sunstate Sweeping, Inc. Valleywide* . . . . . . . . . . . . . . . (602) 415-1506 Sunstate Sweeping, LLC. (Tucson) Tucson* & Surrounding Area* . (520) 293-0400

SUB-FLOORING Genie Services Valleywide* . . . . . . . . . . . . . . . (623) 582-6111 Sunmaster Valleywide* & Tucson* . . . . . . (602) 268-1427

SUB-METERING Comptrol Technologies Valleywide* & Tucson* . . . . . . (602) 392-2292 Conservice Utility Management & Billing . . . . . Nationwide* . . . . . . . . . . . . . . . (866) 866-0333 Minol USA Statewide . . . . . . . . . . . . . . . . . (888) 766-1253 National Exemption Service, Inc. Nationwide. . . . . . . . . . . . . . . . (800) 241-8651 NWP Services Corporation Nationwide* . . . . . . . . . . . . . . . (949) 735-2625 Spectrum Phoenix, LLC dba Edison Micro Utilities Statewide* . . . . . . . . . . . . . . . . (602) 274-1030 Utilities Management Concepts, Inc. Nationwide. . . . . . . . . . . . . . . . (626) 303-5553

SUPPLIES - ELECTRICAL, HARDWARE & PLUMBING Wilmar Industries, Inc. Valleywide . . . . . . . . . . . . . . . . (800) 345-3002

SWIMMING POOL DECK RESURFACING Coral Pools, Inc. Statewide* . . . . . . . . . . . . . . . . (480) 831-7932 Imagine Architectural Concrete, LLC. Statewide . . . . . . . . . . . . . . . . . (480) 557-5533 Superior Pool Construction Statewide . . . . . . . . . . . . . . . . . (602) 395-0700

SWIMMING POOL DESIGN, CONST. & REMODEL Coral Pools, Inc. Statewide* . . . . . . . . . . . . . . . . (480) 831-7932 Desert Tropics Custom Pools, Inc. Metro Phoenix* . . . . . . . . . . . . (602) 787-1603

SWIMMING POOL RENOVATION COMMERCIAL Coral Pools, Inc. Statewide* . . . . . . . . . . . . . . . . (480) 831-7932 Desert Tropics Custom Pools, Inc Metro Phoenix* . . . . . . . . . . . . (602) 787-1603

SWIMMING POOL REPAIR & REMODEL Coral Pools, Inc. Statewide* . . . . . . . . . . . . . . . . (480) 831-7932 Safari Pools & Landscape Valleywide* . . . . . . . . . . . . . . . (480) 633-6494

SWIMMING POOL RESURFACING Coral Pools, Inc. Statewide* . . . . . . . . . . . . . . . . (480) 831-7932 Desert Tropics Custom Pools, Inc. Metro Phoenix* . . . . . . . . . . . . (602) 787-1603

SWIMMING POOL SUPPLIES & CHEMICALS Coral Pools, Inc. Statewide* . . . . . . . . . . . . . . . . (480) 831-7932

480.963.3416

Leslie’s Poolmart Inc. Valleywide* . . . . . . . . . . . . . . . (602) 366-3926 Specialty Cleaning Valleywide* & Metro Tucson* . (480) 241-7525

TECHNOLOGY CONSULTING LeeShanok Network Solutions Statewide* . . . . . . . . . . . . . . . . (520) 888-9122 LeeShanok Network Solutions (Phoenix) Statewide* . . . . . . . . . . . . . . . . (602) 277-5757 OneCallNow.com AZ*, CA* & NV*. . . . . . . . . . . . (818) 815-8620 Virtual Office Global, LLC Metro Phoenix,Nationwide . . . (602) 297-5255

TECHNOLOGY: MASS MESSAGING SERVICE OneCallNow.com AZ*, CA* & NV*. . . . . . . . . . . . (818) 815-8620

TELEPHONE ANSWERING & MESSAGING SYSTEMS Answer Phoenix Metro PHX* & Metro Tucson* . (602) 248-8080 Corporate Answer Nationwide* . . . . . . . . . . . . . . . (602) 244-1833

TELEPHONE SYSTEMS Century Link Statewide* . . . . . . . . . . . . . . . . (800) 366-8201 Cox Communications (Phoenix) Valleywide* . . . . . . . . . . . . . . . (623) 328-3805 Cox Communications (Tucson) Tucson* & Surrounding Area* . (520) 629-8414

TERMITE ELIMINATION City Wide Pest Control, Inc. Statewide* . . . . . . . . . . . . . . . . (602) 944-0099 Dynamic Pest Solutions, LLC Metro Phoenix . . . . . . . . . . . . . (602) 721-9851 KY-KO Pest Prevention, Inc. Metro Phoenix* . . . . . . . . . . . . (480) 964-8900 Terminix Int. (Tucson) Metro Tucson . . . . . . . . . . . . . . (520) 838-2634

TOWING & PARKING ENFORCEMENT AMP Towing & Recovery Statewide* . . . . . . . . . . . . . . . . (602) 437-1849 Arizona Parking Management by Bronco Metro Tucson* . . . . . . . . . . . . . (520) 885-1925 Charity Towing Metro Phoenix . . . . . . . . . . . . . (602) 249-2169 Go Green Environmental Metro Phoenix* . . . . . . . . . . . . (480) 274-0043

TOWING SERVICE All City Towing Valleywide* . . . . . . . . . . . . . . . (480) 255-2489 All Valley Impound/United Road Towing Valleywide* . . . . . . . . . . . . . . . (602) 523-3322 Kwik Tow Valleywide* . . . . . . . . . . . . . . . (623) 444-1020 R & M Towing LLC Valleywide . . . . . . . . . . . . . . . . (602) 415-1565 SWAT Towing & Parking Enforcement Towing Service Valleywide* . . . . . . . . . . . . . . . (480) 644-8181

TREE SERVICE All Year Round Expert Tree Care Metro PHX* & Metro Tucson* . (602) 647-4747 Arizona Treeworks Valleywide* . . . . . . . . . . . . . . . (602) 841-2900

Phoenix Tree Service, Inc. Valleywide* . . . . . . . . . . . . . . . (602) 866-2013 Premier Tree Service Inc Valleywide* . . . . . . . . . . . . . . . (602) 550-4154 ProQual Landscaping Metro Phoenix . . . . . . . . . . . . . (480) 456-0608 Silver Lands, Inc. Metro Phoenix . . . . . . . . . . . . . (702) 459-3192 Top Leaf Tree Service Metro Phoenix* . . . . . . . . . . . . (480) 833-6465 Tree Doctors, Inc. East Valley*. . . . . . . . . . . . . . . . (480) 844-4037 Tree Pros, LLC Valleywide* . . . . . . . . . . . . . . . (602) 216-0400 Treetek Statewide . . . . . . . . . . . . . . . . . (602) 705-1110

UNIFORMS, APPAREL & ACCESSORIES Tortuga Promotions Nationwide* . . . . . . . . . . . . . . . (480) 966-9076

UTILITIES APS Statewide* . . . . . . . . . . . . . . . . (602) 250-2966 Conservice Utility Management & Billing Nationwide* . . . . . . . . . . . . . . . (866) 866-0333 Salt River Project (SRP) Valleywide* . . . . . . . . . . . . . . . (602) 236-4480 Southwest Gas Corporation Metro Phoenix*,Metro Tucson* (602) 395-4070

UTILITY ALLOCATION BILLING Comptrol Technologies Valleywide* & Tucson* . . . . . . (602) 392-2292 Multifamily Utility Company Nationwide* . . . . . . . . . . . . . . . (800) 266-0968

UTILITY BILL AUDITING National Exemption Service, Inc. Nationwide. . . . . . . . . . . . . . . . (800) 241-8651

VENDING SERVICES Larsen Vending Metro Phoenix* . . . . . . . . . . . . (602) 257-8727 Vilar Vending, Inc. Metro Phoenix . . . . . . . . . . . . . (480) 502-0905

VIDEO LIBRARY DVD in Demand Statewide* . . . . . . . . . . . . . . . . (480) 234-9684 Resident Entertainment Services Nationwide* . . . . . . . . . . . . . . . (623) 399-8859

VIDEO MYSTERY SHOPPING Business Observations West of the Mississippi* . . . . . . (623) 594-2113 The Buyer’s View, LLC Statewide . . . . . . . . . . . . . . . . . (623) 594-0544

WASHERS & DRYERS - COIN METERED Coin & Professional Equip. Company Phoenix*. . . . . . . . . . . . . . . . . . (602) 248-0808 Coin & Professional Equip. Company (Tucson) Tucson* . . . . . . . . . . . . . . . . . . (520) 790-7377 Coinmach Service Corp. Nationwide* . . . . . . . . . . . . . . . (602) 722-6959 Excalibur Laundries, Inc Statewide* . . . . . . . . . . . . . . . . (714) 437-9000 Mac-Gray The Laundry Room Experts Nationwide* . . . . . . . . . . . . . . . (602) 279-3399 Mac-Gray The Laundry Room Experts (Tucson) Nationwide* . . . . . . . . . . . . . . . (800) 622-4729

WASH Multifamily Laundry Systems Metro PHX* & Metro Tucson* . (800) 421-6897

WASTE MANAGEMENT Valet Waste Nationwide. . . . . . . . . . . . . . . . (813) 247-7524 Waste Consolidators, Inc. Valleywide* . . . . . . . . . . . . . . . (480) 897-3601

WATER CONDITIONING & PURIFICATION Aqua Science Metro Phoenix*,Metro Tucson* (480) 444-7680 Benrich Service Co., Inc. Valleywide* . . . . . . . . . . . . . . . (480) 835-8220 RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . (602) 253-9376

WATER CONSERVATION Bottom Line Utility Solutions, Inc. Nationwide. . . . . . . . . . . . . . . . (949) 707-1311

WATER DAMAGE/STRUCTURAL DRYING & MOLD REMEDIATION Ace Construction Services, LLC Valleywide* . . . . . . . . . . . . . . . (602) 840-4500 Adanac Enterprises Corp. Statewide* . . . . . . . . . . . . . . . . (623) 266-2761 Desert Dry Restoration Valleywide* . . . . . . . . . . . . . . . (602) 765-6162 Fine Point Finishes & DDR Statewide* . . . . . . . . . . . . . . . . (623) 465-1091 First Choice Restoration, Inc Metro PHX & Metro Tucson. . . (480) 981-1131 Har-Bro West, Inc. Metro PHX* & Metro Tucson* . (480) 449-3900 Pinnacle Restoration Statewide* . . . . . . . . . . . . . . . . (480) 988-5304

WATER HEATERS Benrich Service Co., Inc. Valleywide* . . . . . . . . . . . . . . . (480) 835-8220 RainForest Plumbing & Air Valleywide* . . . . . . . . . . . . . . . (602) 253-9376

WATER VENDING Arjencia Water Metro Tucson . . . . . . . . . . . . . . (520) 882-0200 RainMaker Technologies Tucson* . . . . . . . . . . . . . . . . . . (520) 745-9117

WEBSITE DEVELOPMENT LeaseLabs Nationwide. . . . . . . . . . . . . . . . (619) 233-4700

WELDING Diamondback Carport Repair, Inc. PHX & Tucson Areas* . . . . . . . (602) 494-1556 Genie Services Valleywide* . . . . . . . . . . . . . . . (623) 582-6111 Sunmaster Valleywide* & Tucson* . . . . . . (602) 268-1427

WINDOW CLEANING Madeline’s Meticulous, The Cleaning Specialists Valleywide* . . . . . . . . . . . . . . . (480) 659-9141

WINDOW COVERING Apartment Interior Supply Valleywide . . . . . . . . . . . . . . . . (480) 964-7600 Blind Co. Inc. Statewide* . . . . . . . . . . . . . . . . (480) 834-8098

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Apartment News • May 2013

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ON-SITE

Vol. 22 Issue 5

May 2013

Published 22 Years

SEATTLE • TACOMA • OLYMPIA • EVERETT 17,000 PAPERS MAILED MONTHLY

PUGET SOUND APARTMENT OWNERS, PROPERTY MANAGERS & MAINTENANCE PERSONNEL

Published in association with: Washington Apartment Association, IREM & Washington Multifamily Housing Association

Pierce and Thurston Markets Strengthen; Kitsap Declines Apartment Insights 1st quarter results show the Pierce and Kitsap rental markets rebounding, but the Kitsap market continuing to weaken according to Tom Cain of Apartment Insights. The data are from his Seattle firm’s statistics and trends on 50+ unit properties in Pierce, Kitsap and Thurston counties. VACANCY: 6.24% The market vacancy for conventional, stabilized 50+ unit properties in all three counties is 6.24%, down slightly from 6.6% last quarter. The vacancy rate was 6.72% a year ago. The vacancy rate for all properties including those in lease-up is 6.97%, down from 7.68% in the fourth quarter. Pierce: 5.69% Pierce County's vacancy rate of 5.69% is an improvement over the 6.55% rate last quarter. A year ago it was 6.41%. Continued on page 3

Today, no-smoking rules are becoming the norm. In fact, ninetytwo percent of Washington renters prefer smoke-free housing. Over the last 10 years, thousands of rental properties across Washington and the nation have gone smoke-free. The trend reflects the benefits of reduced cleaning and turnover costs, fire and property damage prevention, and cleaner, healthier residences. The key to successfully implementing a no-smoking rule is clear and consistent enforcement. Taking the rule seriously from the start, and ensuring that it applies equally to all residents, will send a clear message that smoking is not allowed. Continued on page 5

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ON-SITE Pierce ...continued from front page University Place/Fircrest at 4.86% has the lowest vacancy rate among the seven submarkets in Pierce. The Tacoma South submarket is the highest at 6.58% vacancy. Kitsap: 10.12% The market has continued to deteriorate in Kitsap County with the vacancy rate climbing from 7.34% to 10.12% this quarter. A year ago the vacancy rate was 8.35%. Bremerton saw its vacancy rate climb 600 basis points to 14.46%. Port Orchard actually saw its vacancy rate improve for the second straight quarter. It stands at 5.64%, and has the lowest vacancy rate of the four Kitsap submarkets. Thurston: 5.42% Thurston County's vacancy rate dropped to 5.42% from 6.21%. It's been two years since a submarket in Thurston was below 5% vacant. This quarter the vacancy rate fell to 4.84% in Tumwater. Olympia has the highest rate at 6.05%. RENTAL INCENTIVES Pierce: $22 per Month (2.61%) Kitsap: $35 per Month (4.02%) Thurston: $16 per Month (1.9%) The overall rate for rental incentives for the three-county area is 2.71%, down from 3.42% in the previous quarter. Thurston had a remarkable reduction in incentives, plunging to $16 from $41 in the fourth quarter. Forty percent of the properties in the three-county area are offering incentives, down from 46% in the fourth quarter. RENTS: $854 Average rents for the overall market bumped up $2 to $854. Rents have been flat since 2Q 2011. Pierce: $843 per Month $0.99 per Square Foot Kitsap: $895 per Month $1.05 per Square Foot Thurston: $843 per Month $1.00 per Square Foot

Rents fell $9 per month in Kitsap, and increased $2 in Pierce and $4 in Thurston. NEW CONSTRUCTION There are 841 units under construction in the three-county area, most of which are in Pierce. There are 560 units that have completed the design review process, and another 2,910 units that are in the earlier stages of the construction pipeline. Construction has recently started on Phase II of The Outlook in Graham, featured in the photo. Managed by Riverstone Residential, the 92-unit addition is scheduled to be completed in September, 2013. OBSERVATIONS Each of the three counties experienced significant change this quarter. Buoyed by an improving economy and returning troops, the vacancy rate dropped from 6.55% to 5.69% in Pierce and 6.21% to 5.42% in Thurston. Although there wasn't much upward movement in rents, the dollar value of rental incentives declined, and there were fewer properties offering them. Conversely, the market in Kitsap continued to falter this quarter as a result of U.S. Navy ship deployment. Rents dropped and the vacancy rate climbed to 10.12%. Tom Cain of Apartment Insights Washington is a member of the nonprofit Central Puget Sound Real Estate Research Committee in charge of providing apartment rent and vacancy data. Tom has been a member of the Committee for over 25 years, and has been researching apartment market trends in the Seattle area since 1978. His company surveys the five counties in Central and South Puget Sound. This article highlights survey results that subscribers can access from an online database of all 50u+ properties. Apartment Insights also provides customized rent reports and market reports. www.apartmentinsightswa.com 206632-2220

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On-Site Northwest â&#x20AC;˘ May 2013

DZ & ON-SITE

What Were You Thinking Moments! By Dana Brown and Zach Howell

DANA BROWN AND ZACH HOWELL

Every season brings a list of items that need to be prepared for and reviewed with your teams. Margo, this is a great training tool to do every quarter with your team, maintenance and office staff. I suggest making a checklist for your team; this is a teachable moment and an opportunity to set clear expectations. Your community should be crisp and clean, look great to your prospective & current residents. Residents should also feel confident that you can handle any situations. Here is my check list: 1. Preventative Maintenance – Take care of any property issues before they become a BIG property issue and expense 2. Landscaping a. Broken sprinkler heads – Cost money b. Water main breaks – what to look for in financials and property c. Over grown during winter, liability issues – what do they look like d. Moss 3. Curb appeal a. Painted red & Yellow curbs – Nothing worse than chipping paint

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b. Dead flowers removed –Is this how we take care of our property, drive bys think so! c. Balloon string removed from A-Boards – What does this say about us???? Lazy 4. Pool a. What to do to get ready to open your pool for the season b. Pool Furniture – Remember, it has been sitting for a year 5. Office a. Brighten up to match the season b. Do a spring clean – it makes a difference to you and customers 6. Property Walk a. Tour Route b. Models c. Globes free of cob webs and dirt d. Trash receptacle areas Here is a list to get you started and add to the list. MM: Dana, you are right. We sometimes just get busy in our daily operations and we forget to review the things that are so important for us to do our jobs and represent the property and company in a professional manner.

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Contact Scott Paust at 206-786-0484 On-Site Northwest • May 2013

ON-SITE Clearing ...continued from front page The following guidelines will help establish your no-smoking rule: • Write the policy into your lease. Make sure all current and new residents know where smoking is and is not allowed, and that the rule also applies to their guests. • Advertise your property as “no smoking.” Research shows that many renters are even willing to pay more for smoke-free housing. • Tell prospective residents that the building is smoke-free before they apply for an apartment, and remind them as they move in. • Post signs that clearly identify the smoke-free areas on your property. • Offer support to help residents quit smoking. Research shows that smoke-free housing can help residents quit. Useful tools are available at www.SmokeFreeWashing ton.com.

Property managers, owners and residents can work together to establish smoke-free housing. When you visit the property, ask residents if they are happy with the rules, and take note of anything that might indicate smoking, like cigarette butts or ashtrays for example. If you learn that a resident is smoking, enforce the rule like any other. Consider having a friendly face-to-face chat to remind them that they live in a smoke-free property. If there is a second incident, follow up with a nice but firm warning letter that outlines the next steps. Damage like burn holes, stains and carpet odors are expensive to clean when a resident moves out. Some vendors charge more for carpet cleaning or painting due to smoke damage. You may want to use a third party vendor to verify smoke damage and note the charges on the resident’s move-out security deposit statement.

P lease Vi sit us at www.TheLandlordTimes.com

Free resources, including an online guide to going smoke-free, are available at www.SmokeFreeWashington. com. Visit the site to read stories from other landlords, and to find tools to help you with the process. Ultimately, going smoke-free is a win-win for you and your residents. One year after my company went smoke-free, an independent resident survey found that nearly three-quarters of all residents were happy with the policy—and 43 percent of residents who smoked even reported smoking less!

Smoke-free housing can promote better business and, ultimately, better health. Going smoke-free is the perfect way to protect your bottom line and do the right thing for residents and staff. Amanda Clark is a senior portfolio manager with Guardian Management LLC, a division of Guardian Real Estate Services in Portland, Oregon that manages 280 properties in 7 states. www. gres.com

BECOME GREEN BROKER CERTIFIED As a broker or property manager, obtaining the Green Broker certification will help you to identify and discuss essential issues related to green features of real estate you manage, provide advice and counsel on the benefits of building and managing Green. The program offers 30 hours of continuing education credit for real estate licensees, and all graduates have the right to display the certification on their business cards and marketing materials. Already LEED Certified? The U.S. Green Building Council (USGBC) has approved the technical and instructional quality of this course for 30 GBCI CE Hours towards the LEED Credential Maintenance Program. Interested in more information? Visit www.greenbrokereducaton.com. Questions? Contact Tricia at the Commercial Brokers Association.

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INSTITUTE OF REAL ESTATE MANAGEMENT President • Barry Blanton VP Finance • Mark Grey

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VP Membership • Glen Bachman

VP Communications • Christy Mays

IREM and CCIM Take Key Commercial Real Estate Issues to Capitol Hill 240 Meetings with Legislators from 28 States Focus on Carried Interest, Internet Sales Tax Fairness, and Lead Paint in Commercial Buildings Some 320 members of the Institute of Real Estate Management (IREM®) and the CCIM Institute recently visited Capitol Hill to raise awareness of key issues affecting the commercial real estate industry. IREM® and CCIM Members representing 28 states and the District of Columbia held 240 meetings with their respective senators, representatives and their staffs to raise awareness of the industry’s legislative positions on:

• Carried Interest • Internet Sales Tax Fairness • Lead Paint in Commercial Buildings CARRIED INTEREST Issue Highlights: A carried interest is designed to act as an incentive for a general partner to maintain and enhance the value of a given real estate property so that the operation of the property is a value-added

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proposition. The carried interest of the general partner(s) historically has been taxed at capital gains rates, just as the limited partners’ gains are taxed at capital gains rates. IREM and CCIM Position: IREM and CCIM Institute oppose any proposal that would eliminate capital gains treatment for any carried interest of a real estate partnership. Action Urged: IREM and CCIM Institute urge Congress to oppose an increase to the tax treatment of carried interest for real estate partnerships. The real estate sector continues to recover from a devastating recession. Making changes that would further hinder the flow of capital into real estate markets will prolong the weakening of our economy. INTERNET SALES TAX FAIRNESS Issue Highlights: Under current law, purchases made online are subject to sales tax through what is

known as a use tax. Consumers who live in states with a sales tax are legally obligated to report and pay sales taxes on ALL purchases made online, although the majority of them are unaware of this obligation, and very few pay this sales tax. Conversely, brick and mortar retailers are required by law to collect the tax on behalf of the state. This inequity is putting some stores out of businesses because online retailers are not paying the same rate in taxes. IREM and CCIM Position: IREM and CCIM support consistent state/ local sales/use taxes for economically equivalent transactions in the state or locality in which the goods are delivered. IREM and CCIM support a level playing field for local in-store retailers and remote merchants (including Internet merchants). IREM and CCIM believe that local and state governments should enforce existing taxes rather than create new Continued on page 7

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ON-SITE IREM ...continued from page 6 ones. IREM and CCIM firmly oppose any new programs that would impose taxes on the cost of such services, such as fees and other costs associated with the purchase and ownership of real estate. Action Urged: IREM and CCIM Institute urge Congress to support H.R. 684 and S.336 to modernize our nation’s tax policy and provide equity between online and brick-and-mortar retailers. LEAD PAINT IN COMMERCIAL BUILDINGS Issue Highlights: The Toxic Substance Control Act includes a provision that requires the EPA to create and implement guidelines for renovation activities that may create a risk of lead exposure in public and commercial buildings constructed before 1978. After being subjected to lawsuits about the EPA focusing only on residential properties, the EPA is now working on the commercial issue.

accountability of agency rule makers to elected officials. As well, both organizations support a viable substitute to the legislative veto considered unconstitutional by the Supreme Court and also endorse the need to shift the burden of proof in justifying agency regulations toward the agency. Action Urged: IREM and CCIM Institute urge Members of Congress to be increasingly aware of capricious rule-making. As well, the organizations and are now working to identify senators and congressmen willing to issue a letter asking the EPA to ensure that it has identified an actual hazard and its target population before proceeding with any such regulation.

sionals in all disciplines of commercial investment real estate, including brokers, leasing professionals, investment counselors, asset managers, appraisers, corporate real estate executives, property managers, developers, institutional investors, commercial lenders, attorneys, bankers, and other allied professionals. Of the approximately 125,000 commercial real estate practitioners nationwide, 9,000 currently hold the CCIM designation, with an additional

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VALLEY, ARIZONA APT. NEWS ABOUT THEMETRO, CCIM INSTITUTE

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Editor Salsbury Industries Andrea Coulter andrea@propubinc.com Will Johnson • will@propubinc.com

The CCIM Institute is an affiliate of the NATIONAL ASSOCIATION of Realtors®, (NAR). The Institute confers the Certified Commercial Investment Member (CCIM) designation through an extensive curriculum and experiential requirements. The CCIM designation was established in 1969 and is recognized as the mark of professionalism and knowledge in commercial investment real estate. Membership includes qualified profes-

IREM and Jan, CCIM Position: IREM Jul, Mar, May, and CCIM support broad regulatory reform such as that pursued by Congress and the concept of greater

Sep, Nov,

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6,000 candidates pursuing the designation. Founded upon the principles of education, networking, and ethical practice, the CCIM Institute, as an affiliate of the 1.2 million-member NATIONAL ASSOCIATION of Realtors®, helps shape policy and legislation affecting the industry and safeguards the interests of commercial investment real estate practitioners.

Serving the Portland/Vancouver Multifamily Housing Industry More than 21,000 Distributed Monthly www. TheLandlordTimes.com The statements and representations made in advertising and news articles contained in this publication are those of the advertiser and authors and as such do not necessarily reflect the views or opinions of Professional Publishing, Inc. The inclusion of advertising in this publications does not, in any way, comport an endorsement of or support for the products or services offered. Metro Apartment Manager is produced monthly and is published by Professional Publishing Inc. An Oregon Corporation.

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Dear Maintenance Men: By Jerry L'Ecuyer & Frank Alvarez

Dear Maintenance Men: My tenant has a toilet that has little cracks in various places. It has small cracks, but no leakage. I looked online and they said you could epoxy it or replace it...but you must do something. How can you tell what will work? What would be the best thing? Also, do toilets just crack over time? (“I read your column every time! That and the Legal Corner one.”) Kristina Dear Kristina: Our first thought is that the toilet is not on level ground. It might not rock, but it may have pressure points between the floor and the bottom of the toilet or the between the sewer ring and the toilet. Toilets do not typically crack by themselves. They are either abused by the tenant or the installation is poor. (Sometimes both!) We would recommend replacing the toilet and doing a bit of sub-floor work to determine what is causing pressure on the toilet. Epoxy is a short-term fix without repairing the cause of the cracks. Being a rental, you do not want the toilet breaking dramatically while in use! This would not only be a liability for you, but could cause water damage to your property.

Dear Maintenance Men: We have been reviewing our safety procedures and have decided to make a safety checklist to help avoid a possible disaster in the future. What is your opinion of earthquake safety measures such as auto shut-off gas meters, water heater strapping and the seismic retrofitting of older buildings? Where can I find information about protecting my property in a disaster? Where would I find a contractor who specializes in seismic retrofitting? John Dear John: Seismic shut-off gas valves are a very good addition to your safety list. There are several manufactures and a wide price range depending on the size of your gas pipe. A simple web search will give you many companies to choose from or call a licensed plumber. Water heater earthquake straps are a must. If you are handy, your local hardware store supplies straps, they are inexpensive and easy to install. Before you start any seismic retrofitting for your building, we recommend talking to your local building department for building code information, and it is a good idea to consult with a structural engineer.

The following publications will provide you with most of the information you will need to make an informed decision: 1- The Homeowners Guide to Earthquake Safety. Written and compiled by the California Seismic Safety Commission in Sacramento. Phone: (916) 263-5506. 2- Introduction to Earthquake Retrofitting, 80 page illustrated book from the “Building Education Center” in Berkeley, CA. Phone: (510) 5257610. 3- Damage Control booklet. Simpson Strong Tie Products for earthquake resistant construction. You can pick up a copy at any hardware store or home improvement center. Your local apartment association should have earthquake information handy for you. They should also be able to lead you to a contractor that specializes in seismic retrofitting. Dear Maintenance Men: I have a unit that has pocket doors between the kitchen and living room and also between the hallway and the living room. The door has fallen off its track and no matter what I do; I can’t get it to work properly. How do I fix this problem? Jack Dear Jack: Pocket doors … a love/hate relationship. We love them because they are an efficient use space, but when they go bad, we hate them. Pocket doors by their nature are very secretive and getting to their internal working parts is almost impossible. Pocket doors operate very similarly to sliding closet doors. The door has a set of rollers that attach to a track above the door. Typically what goes wrong is that either a roller bracket has come loose or one of the rollers has broken. Unlike a sliding closet door, the pocket door cannot easily be angled away from the track and removed. The only way to extract the pocket door is to remove the casing around the door opening and the vertical jamb on the side

where the door that goes into the wall. The door can than be tipped out and removed. This is not easy, as sometimes the top jamb must be removed first depending on original installation. A second method is to make a four-inch hole in the wall in line with the track. This will allow access for your hand and a tool for repairs. Every door is different; a close inspection of the hardware should help determine which side of the wall to open. The most common problem with pocket doors is the screws holding the roller brackets becoming loose and getting out of adjustment. Replace the screws with a larger more aggressive thread pattern and try to use new holes if possible. Lastly, check that there are no nails or screws protruding through the drywall into the pocket door; check for hanging picture frames or other decorations. An alternative if the pocket door is not a critical use door. Using jamb or casing material, seal in the pocket door in the wall. In other words, abandon the pocket door, seal and paint the repair, call it a day.

QUESTIONS? QUESTIONS? QUESTIONS? We need more Maintenance Questions!!! To see your maintenance question in the “Dear Maintenance Men:” column, please send submission to: Questions@BuffaloMaintenance.com Please “Like” us on Facebook.com/ BuffaloMaintenance Please call: Buffalo Maintenance, Inc for maintenance work or consultation. JLE Property Management, Inc for management service or consultation Frankie Alvarez at 714 956-8371 Jerry L’Ecuyer at 714 778-0480 CA contractor lic: #797645, EPA Real Estate lic. #: 01216720 Certified Renovation Company Websites: www.BuffaloMaintenance. com & www.ContactJLE.com www.Facebook.com/ BuffaloMaintenance

On-Site Northwest • May 2013

ON-SITE Apartment ...continued from front page “Like many other small businesses, the apartment industry has a considerable stake in tax reform. In addition, we provide homes for millions of Americans covering the entire socioeconomic spectrum," said Moran. "An estimated 300,000 to 400,000 units a year must be built to meet expected demand; yet just 158,000 apartments were delivered in 2012 – not enough to even replace the units lost every year to demolition and obsolescence." To meet the ongoing demand for rental housing, the apartment industry asks Congress to: • Ensure that tax reform is comprehensive and does not reduce corporate taxes at the expense of small

businesses. Maintain the current treatment of carried interest to help offset the considerable financial risks in real estate. Retain the 100 percent deduction for business interest. Protect the Low-Income Housing Tax Credit program, which is responsible for more than 2.4 million affordable apartment homes. Respect the estate tax legislation enacted as part of the American Relief Act of 2012. Modify the section 179D Energy Efficient Commercial Buildings Tax Deduction to enable more properties to qualify for the incentive. “The apartment industry builds

vibrant communities by offering housing choice, supporting local small businesses, creating millions of jobs and contributing to the fabric of communities across the country. In fact, apartment homes and our 35 million residents contribute $1.1 trillion annually to the economy and help support nearly 26 million jobs,” Moran added.

in new perspective residents. Don’t forget this is the prime leasing season too. Lastly, take a walk around the areas that you don’t normally go, but children will find as the sun comes out and they have more time to explore. Behind buildings and on the edges of our sites there are always hazards that residents and their children can find and possibly hurt themselves. That is why we have to find them first and take care of them now. Remember that as

property managers, we are responsible for the preservation of the asset physically and financially, but it is also our responsibility to decrease potential liability and possible future legal issues. This is why preventative maintenance programs are important to do at least twice a year as the major seasons turn. Take a couple hours do a proper inspection, take care of the outstanding issues stop a future fire and enjoy the sunshine.

•

• •

For more than 20 years, the National Apartment Association (NAA) and the National Multi Housing Council (NMHC) have partnered on behalf of America’s apartment industry. Drawing on the knowledge and policy expertise of staff in Washington, D.C., as well as the advocacy power of 170 NAA state and

local affiliated associations, NAA and NMHC provide a single voice for developers, owners and operators of multifamily rental housing. Apartments and their 35 million residents support more than 25 million jobs and contribute $1.1 trillion to the economy. To learn more about apartments, visit www.weareapartments.org. For more information, contact: NMHC at (202) 974-2300 or info@nmhc.org or www.nmhc.org. NAA at (703) 797-0616 or carole@naahq.org or www.naahq.org/ governmentaffairs.

D & Z ...continued from page 4 The next big one is irrigation. Whether it’s your maintenance staff or your landscaper, a full irrigation test and inspection should be done to ensure that heads are present and pointed in the proper direction. Don’t forget about the annual items either, such as; gutters, drainage, crawl spaces, moss growth and curb appeal preparation. With regard to curb appeal, I agree with Dana’s point -- curbs painted, water features working, new bark in the beds, and flowers popping will bring

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On-Site Northwest • May 2013

Q: We are a tax credit property with certain income restrictions, but not everyone who calls or stops by is aware of this. I try to find out about monthly or annual income right away because I don’t want to waste their time or mine. However, I am getting the impression that people are embarrassed or put off by my line of questioning. What’s the best way of figuring out if people are income-qualified without offending them?

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A: Whether your community has income restrictions or not, every community has a set standard or policy for qualifying prospective renters based on their income. Whether someone must make three times the monthly rental rate or make no more than a specific amount annually, everyone who applies to rent must qualify “financially” in some way. As such, there is no need to treat anyone differently or label someone as “unqualified.” It’s all a matter of using effective communication so that everyone will understand what the criteria is to qualify at your community. Rather than saying, “I need to know how much money you make,” you could take another approach. Perhaps after you have established a rapport with the phone caller or visitor you could say something like this: “I need to let you know that our community has certain income restrictions, based upon the number of people in your family. For a household of four, your income may not exceed $32,000. Does this work for you and your family?”

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ON-SITE

U.S. Home Value Appreciation Rate Slows in First Quarter, But Values in Some Local Markets Remain at a Boil Unsustainably High Appreciation Continues in Phoenix, Las Vegas and California, But National Moderation Could Indicate Stabilization, According to First Quarter Zillow Real Estate Market Reports The national housing market showed signs of moderation in the first quarter after months of robust and largely unsustainable annual home value appreciation. The Zillow® Home Value Index (ZHVI)[i] rose to $157,600 as of the end of the first quarter, up 5.1 percent yearover-year and 0.5 percent from the fourth quarter of 2012, according to the first quarter Zillow Real Estate Market Reports[ii]. In March, U.S. home values rose for the 16th consecutive month, though last month represented the second straight month of slowing annual appreciation. Underscoring this slowdown, home value appreciation in the first quarter was 0.5 percent compared to 2.1 percent in the fourth quarter of 2012. Historically, housing markets can expect annual home value appreciation of roughly 3 percent, according to Zillow research. Looking ahead, the Zillow Home Value Forecast[iii] shows national home values increasing by 3.2 percent through March 2014, an annual appreciation rate more in line with historic norms. But in some local markets, home values continue to rise at a breakneck pace. Five metros covered by Zillow experienced year-over-year appreciation of more than 20 percent: Phoenix (up 24 percent), Las Vegas (up 22.3 percent), San Jose (up 22.1 percent), San Francisco (up 21.4 percent) and Sacramento (up 20.1 percent). "The national housing market has rebounded strongly over the past year. But the sometimes dramatic home value run-ups experienced during these months were never expected to be sustainable, and recent slowdowns are indicative of a market that is slowly finding its natural level," said Zillow Chief Economist Dr. Stan Humphries. "Looking forward, we expect annual home value appreciation to continue to slow, as more inventory comes up for sale. But pockets of very rapid appreciation will remain, a troubling sign of volatility and a potential future headache as affordability is compromised and homes begin to look much more expensive to average buyers. This affordability issue may become acute in many markets in a couple years once mortgage rates begin to return again to normal levels." Further underscoring the unevenness of the recovery, seven of the top 30 metro markets covered by Zillow saw a decline in home values in the first quarter. The New York metro saw a decline of 0.3% in home valOn-Site Northwest • May 2013

out of every 10,000 homes were foreclosed upon in the first quarter, down 1.3 homes per 10,000 from the fourth quarter, and down 2.4 homes per 10,000 year-over-year. In the rental market, national rents rose 0.9 percent in the first quarter compared with the fourth quarter, and were up 4.9 percent over the first quarter of 2012. The Zillow Rent Index (ZRI)[iv] stood at $1,290 at the end of March.

ues after three consecutive quarters of positive appreciation, the first quarterly decline in that metro since the first quarter of 2012. Chicago saw the greatest home value depreciation, with values falling 1.4% in the quarter after a flat fourth quarter of 2012. Foreclosure rates rose in the first quarter compared to the fourth quarter, likely because of a seasonal acceleration after the traditionally slow holiday period. A total of 5.11

About Zillow: Zillow, Inc. (NASDAQ: Z) operates the largest home-related marketplaces on mobile and the Web, with a complementary portfolio of brands and products that help people find vital information about homes, and connect with the best local professionals. In addition, Zillow operates an industry-leading economics and analytics bureau led by Zillow's Chief Economist Dr. Stan Humphries. Dr. Humphries and his Continued on page 13

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ON-SITE

Not Exactly As Seen On TV

Don’t let TV’s ‘World’s Worst Tenants’ on Spike TV dictate how you manage your properties. Most of us have seen depictions of landlords on TV and in movies as illimitable in their abilities of ridding of delinquent tenants. Landlords who implement the methods that these shows illustrate for entertainment purposes could find themselves in big trouble. It is absolutely against Landlord-Tenant Law to use “force” to evict a tenant. Locking your tenant out or shutting off the utilities to the unit is very illegal. Using “unofficial” notices to terminate the tenancy is also illegal. An example of

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an “unofficial” notice would be a 24-hour notice to vacate for an unauthorized pet or noise disturbances. These poor property management practices are not only illegal, immoral, and dangerous, they are also wrecking havoc on the efforts that good landlords have made in combating a negative image. Landlords can continue making efforts towards combating the ill effects that a reality show “eviction specialist” creates by developing effective habits not only in the manner in which we communicate with our tenants, but also by handling

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tenant issues in a timely fashion. When’s the last time you did a complete inspection of your rental properties from top to bottom, inside and out? Be proactive and maintain control of your investments. Schedule a complete inspection with your tenants at least every 6 months. In the interim, who can you count on to keep watch of your property and notify you of concerning behavior when you aren’t around? The neighbors! Employ a couple of the property’s neighbors to contact you if they witness any curious behavior. Let them know that worst case scenario, their testimony may be needed if the information they relay to you ends up in eviction court. To appease some of the neighbor’s possible apprehension, send them a thank you note and include a small gift like a coffee gift card. This is an inexpensive, thoughtful, investment for a potentially large return. Another habit landlords should develop is self-education. Make time to understand and learn how and when to use your states specific legal rental notices when addressing a tenant issue or terminating a tenancy. Depending on the state, there may only be a few different types of

termination notices available to landlords. Issuing the wrong termination notice and technicalities are the two most common reasons landlords lose eviction cases. Not only would your case lose in front of a judge, but you could also be liable for damages to the tenant! The bottom line is never stoop to the level of land lording that the entertainment medias portray. Those extreme acts are unlawful and violating. Are there some bad landlords out there? Of course there are. But there are also bad tenants. The only thing that these landlord-tenant dramas achieve is perpetuating that negative image of landlords. Unlike the actors in ‘World’s Worst Tenants’, leave your anger, frustration, and disparity at the door when dealing with tenants. The only way to lawfully evict a tenant is to go to court, plain and simple. Hussa is a Licensed Property Manager, Continuing Education Provider and Principal at Smart Property Management in Portland, OR. She can be reached with questions or comments at Katie@SmartPM.co.

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ON-SITE U.S. Home ...continued from page 11 team of economists and data analysts produce extensive housing data and research covering more than 350 markets at Zillow Real Estate Research. Zillow also sponsors the quarterly Zillow Home Price Expectations Survey, which asks more than 100 leading economists, real estate experts and investment and market strategists to predict the path of the Zillow Home Value Index over the next five years. The Zillow, Inc. portfolio includes Zillow.com®, Zillow Mobile, Zillow Mortgage Marketplace, Zillow Rentals, Zillow Digs™, Postlets®, Diverse Solutions®, Buyfolio™, Mortech™ and HotPads™. The company is headquartered in Seattle. Zillow.com, Zillow, Zestimate, Postlets and Diverse Solutions are registered trademarks of Zillow, Inc. Buyfolio, Mortech, HotPads and Digs are trademarks of Zillow, Inc. [i] The Zillow Home Value Index is the median Zestimate® valuation for a given geographic area on a given day and includes the value of all single-family residences, condominiums and cooperatives, regardless of whether they sold within a given period. It is expressed in dollars, and seasonally adjusted. [ii] The Zillow Real Estate Market Reports are a monthly overview of the national and local real estate markets. The reports are compiled by Zillow Real Estate Research. For more information, visit www.zillow.com/research. The data in Zillow's Real Estate Market

Reports is aggregated from public sources by a number of data providers for 929 metropolitan and micropolitan areas dating back to 1996. Mortgage and home loan data is typically recorded in each county and publicly available through a county recorder's office. All current monthly data at the national, state, metro, city, ZIP code and neighborhood level can be accessed at www. zillow.com/local-info/ [iii] The Zillow Home Value Forecast uses data from past home value trends and current market conditions, including leading indicators like home sales, months of housing inventory supply and unemployment, to predict home values over the next 12 months for the nation and for more than 250 markets across the country. [iv] The Zillow Rent Index is the median Rent Zestimate (estimated monthly rental price) for a given geographic area on a given day, and includes the value of all single-family residences, condominiums, cooperatives and apartments in Zillow's database, regardless of whether they are currently listed for rent. It is expressed in dollars.

Zillow Home Value Index

Metropolitan Areas

United States New York Los Angeles Chicago Dallas-Ft. Worth, Texas Philadelphia Washington DC Miami-Fort Lauderdale, Fla. Atlanta Boston San Francisco Detroit Riverside, Calif. Phoenix Seattle Minneapolis-St. Paul, Minn. San Diego St. Louis Tampa, Fla. Baltimore Denver Pittsburgh Portland, Ore. Sacramento, Calif. Orlando, Fla. Cincinnati, Oh Cleveland Las Vegas San Jose Columbus Charlotte

Q1 2013 $157,60 0 $343,70 0 $439,40 0 $159,80 0 $132,70 0 $186,90 0 $328,40 0 $159,00 0 $117,00 0 $321,70 0 $563,20 0 $84,700 $210,10 0 $165,60 0 $280,10 0 $180,50 0 $396,80 0 $126,20 0 $117,60 0 $222,20 0 $234,20 0 $111,70 0 $237,10 0 $241,60 0 $130,80 0 $122,10 0 $110,90 0 $138,80 0 $676,10 0 $127,50 0 $136,80 0

Quarter-Over-Quarter Change

0.5%

Zillow Home Value Forecast

Year-Over-Year Change

Bottom in Home Values

Change in ZHVI, Q1 2013Q1 2014

5.1%

2011 Q4

3.2

-0.3%

1.2%

No Bottom

-1.2

5.5%

14.9%

2012 Q1

11.1

-1.4%

-0.2%

2013 Q3

-1.5

1.2%

5.7%

2011 Q4

3.5

-0.6%

0.3%

2013 Q3

0.2

1.2%

6.6%

2011 Q1

1.2

4.1%

12.1%

2011 Q4

4.9

2.3%

3.5%

2012 Q3

1.7

0.8%

4.9%

2011 Q4

0.7

6.4%

21.4%

2012 Q1

10.5

4.1%

13.1%

2011 Q3

4.4

6.0%

16.3%

2012 Q1

17.2

4.7%

24.0%

2011 Q3

10.6

3.5%

10.1%

2012 Q1

7.8

3.1%

10.6%

2012 Q1

3.6

5.5%

17.1%

2012 Q1

8.8

-1.2%

1.0%

2011 Q4

-0.3

3.4%

9.9%

2011 Q4

3.7

0.0%

3.0%

2012 Q1

0.2

2.5%

13.1%

2011 Q2

3.1

-0.2%

2.1%

2008 Q4

0.9

2.8%

10.4%

2012 Q1

4.0

7.1%

20.1%

2012 Q1

15.6

3.8%

10.8%

2012 Q1

5.3

-0.3%

0.0%

2013 Q2

1.1

1.0%

2.0%

2012 Q1

0.9

7.1%

22.3%

2012 Q1

7.5

6.8%

22.1%

2009 Q2

9.7

0.6%

3.4%

2012 Q1

1.3

-0.7%

2.0%

2011 Q2

-0.6

On-Site Northwest • May 2013

WASHINGTON MULTI-FAMILY HOUSING ASSOCIATION Executive Director • Jim Wiard President • Jay Olson Vice President • Joe Manca Past President • Cassandra Haavisto Secretary • Gail Duke Vice President of Suppliers Council • Barry Savage

Apartments. We Live Here. We Work Here. We Spend Here.

a continuing effort to promote the apartment industry as a robust driver of economic growth, the National Apartment Association and the National Multi Housing Council unveiled a new public relations campaign designed to inform policymakers and the general public how, in communities across the country, apartments have a positive impact upon the lives of so many people. Apartments work – allowing individuals and families an opportunity to live in a home that’s just right for them. Renting is now viewed as a way for families to place roots in a community, with proximity to jobs, transportation or culture, yet have flexibility and mobility that helps people meet their diverse needs. Locally and nationally, communities grow stronger through apartment jobs, residents and dollars. Changing household demographics mean changing housing preferences. Among the fastest growing population segments are young adults in their 20s and empty nesters in their

50s. Renting is, more than ever before, viewed as an affordable and sensible housing choice. And demand for rental housing is projected to continue to grow at a rapid pace and currently outstrips supply. The shortage of affordable rental units is particularly acute. Apartments create communities and contribute to the economy. Up to half of all new households formed this coming decade will rent. That’s as many a 7 million new rental households by 2020. It takes at least 300,000 new apartments to be constructed yearly to meet demand, but only 157,000 apartment homes were built in 2012. $14.8 billion was spent on apartment construction in 2011. This apartment construction spending generated a total economic impact of $42.5 billion. Apartments spur community growth and support local jobs. 324,000 jobs are created by apartment construction. There are 19.3 million apartments in this country, and they come in all shapes, sizes, locations and demographic factors. 686,000 people work

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in apartment buildings. Many more people work in businesses that support the apartment industry. A total of 2.3 million jobs are supported by operating the nation’s apartments. $67.9 billion was spent on property operations in 2011, with a total economic impact of $182.6 billion from property operations. Apartments contribute to the fabric of life and allow people to live near their jobs, near family, near convenient transportation and near cultural or lifestyle opportunities. Apartment communities offer their residents numerous advantages. Not only do residents enjoy maintenancefree living, many also benefit from amenities and services increasingly offered by apartment communities. Renters generate jobs and dollars for their local communities, bringing valuable spending that supports local economies. All the construction spending, property operations and resident spending adds up to a total economic contribution of $1.1 trillion annually that the apartment industry contributes to the nation’s economy. Housing in the State of Washington is at a changing point. Economic concerns as well as shifting demographics have collided with new economic realities, challenging traditional concepts of home and work-life balance. Tomorrow’s households need flexible housing options to adapt to the ever-changing job market. These trends add up to more renters as a percentage of households. The percentage of those who choose to rent has steadily risen in the past several years. Yet, housing policy today hardly reflects these transforming fundamentals.

18300 Cascade Ave. S., Suite 130 Tukwila, WA 98188 (425) 656-9077 (425) 656 9087 (fax) admin@wmfha.org

Nationally, housing policy’s failure to recognize the growing demand for rental housing not only threatens the apartment sector’s ability to meet the nation’s growing housing needs but also hinders new job creation integral to economic recovery. We urge policy makers to adopt policies that respect people’s right to choose housing that best meets their financial and lifestyle needs and values apartment living as a sensible and practical choice. Apartments provide more than just shelter. Apartments represent fiscally responsible development. By tapping into existing infrastructure, apartments reduce the cost of providing public services. There are 35 million residents across the country, illustrating that millions build their lives around the apartment industry. We encourage everyone in the industry to invest in their future and promote the advantages of a vibrant industry through pro-growth public policies with regulations that encourage positive support for the multifamily housing industry. The Washington Multi-Family Housing Association is trying to do our part to improve the quality of life of those who choose this industry as a career. We thank everyone who continues to support our efforts to promote the industry and serve its employees and residents. For more information, we encourage you to visit www.weareapartments.org or visit our website at www.wmfha. org.

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WASHINGTON APARTMENT ASSOCIATION President • Rob Trickler

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Secretary • Donna Lee Smitt

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Obama Administration Renews Funding for 19 More Homeless Projects in Alaska, Idaho, Oregon & Washington State $2 million in HUD Continuum of Care funds awarded recently is over & above $68.4 million in renewal funding awarded to 408 Alaska, Oregon & Washington homeless projects in March, 2013 U.S. Housing and Urban Development (HUD) Secretary Shaun Donovan recently awarded an additional $2,070,603 in renewal funds to 19 homeless projects in Alaska, Idaho, Oregon and Alaska in a second round of renewal grants under HUD's Continuum of Care. Recently's awards will ensure these HUD-assisted local homeless assistance projects remain operating in the coming year.

The renewal funds announced recently are over and above the $68,351,206 in renewal funds awarded to 408 homeless projects in Alaska, Idaho, Oregon and Washington awarded in March, 2013. HUD will make a third round of Continuum of Care funding to support selected new projects later this year. "We know these modest investments in housing and serving our homeless neighbors not only saves

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nizations keep their doors open and services flowing to help homeless families and individuals put a roof over their heads and stability and opportunity back into their lives." The projects awarded renewal funding recently include: HUD's Continuum of Care grants are awarded competitively to local projects to meet the needs of their homeless clients. The grants fund a wide variety of programs from street outreach and assessment programs to transitional and permanent housing for homeless persons and families. HUD funds are a critical part of the Obama Administration's strategic plan to prevent and end homelessness. While the Fiscal Year 2012 funds awarded today are not impacted by the automatic across-the-board budget cuts under sequestration that began March 1st, Donovan cautioned that future budget cuts may reverse significant reported declines in homelessness: "During this challenging budget climate, we must make certain that we don't balance our books on the backs of our most vulnerable citizens. When we make even modest investments in these programs, we see a measureable decline in homelessness." HUD's Continuum of Care grants announced today will continue offering permanent and transitional housing to homeless persons as well as services including job training, health care, mental health counseling, substance abuse treatment and child care. Continuum of Care grants are awarded competitively to local programs to meet the needs of their homeless clients. These grants fund a wide variety of programs from street outreach and assessment programs to transitional and permanent housing for homeless persons and families. In 2010, President Obama and 19 federal agencies and offices that form the U.S. Interagency Council on Homelessness (USICH) launched the nation's first comprehensive strategy to prevent and end homelessness. Opening Doors: Federal Strategic Plan to Prevent and End Homelessness puts the country on a path to end veterans and chronic homelessness by 2015 and to ending homelessness among children, family, and youth by 2020. HUD's mission is to create strong, sustainable, inclusive communities and quality affordable homes for all. HUD is Continued on page 17

On-Site Northwest • May 2013

ON-SITE Obama ...continued from page 16 working to strengthen the housing market to bolster the economy and protect consumers; meet the need for quality affordable rental homes: utilize housing as a platform for improving quality of life; build inclusive and sustainable communities free from discrimination; and transform the way HUD does business. More information about HUD and its programs is available on the Internet at

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ON-SITE

Three Effortless Ways To Win The Property Management Paperwork Battle! © By Ernest F. Oriente, The Coach Buried under mountains of property management paperwork? Do the projects seem to never end? Imagine how good you would feel if every day you could start with a clean and organized desk? Well dream no further! By following the three powerful tips listed below, your dreams will become reality! Setting up your system: Start by ordering two 8 ½ x 11 “flat desk files”. A flat desk file looks like an accordion file, except it lays flat on your desk and can be easily carried with you. One desk file should be tabbed A-Z, the second one should be tabbed 1-31. The A-Z desk file is perfect for hold the resumes of potential new hires, sorted by last name. This A-Z desk file is also great for keeping employee or resident “working” files, at your fingertips. The 1-31 desk file is ideal for organizing upcoming meetings or projects, by appropriate dates. Also, this tool is perfect for managing any projects you have delegated to be done by others. For instance, if you have a big project

due on the 18th and have assigned others to complete certain portions of the project by the 12th, then file your notes to the 12th and confirm on the 12th the work has been done. Then, re-file this project for completion on the 16th so you can do any last minute changes, before the 18th. Tip From The Coach: Remember, any organization system is only as good as you make it. It generally takes 21 days to incorporate a new idea into your current system. Stick with it…having a system for your paperwork is a real joy! Using the four D’s: The four D’s are DO IT, DELEGATE IT, DECIDE OR DUMP IT. These are your only four choices when handling any kind of paperwork. “Do It’ means exactly that…do it now and do not handle any piece of paperwork a second time. This means, read the information you’ve been sent and act on it. “Delegate It” requires you to ask the question…“who can help me complete this project or task so I can

stay focused on my responsibilities?” Once you have delegated a project to someone else, then use your desk file (1-31) to store your notes until the project is completed. “Decide” means the paperwork you have been sent will require your quiet and uninterrupted attention, like monthly financial reports or annual employee reviews. Put this type of work into a separate folder labeled “To Decide” and find a few quiet minutes early the next morning before your work day begins, and complete this project or task. “Dump it” means exactly that…dump as much as possible in the trash can, the first time you handle any paperwork. It’s that simple. Tip From The Coach: In addition to the four D’s, schedule an appointment with yourself twice a year when business is the slowest, to review all the paperwork you have filed in your office. Take the time to “dump” everything you no longer need. Each time you do this, it will further clarify for you which paperwork is important to

your property management company to save and which paperwork can be easily discarded. Scheduling your day: Schedule your day using some form of computer software/paper calendar or appointment book. Try to schedule important meetings early in the week so others can work on the assignments you have given them. Try and schedule all interviews early in the morning when you are the most rested and the least likely to be interrupted. By having a busy morning, you then have the freedom to plan the rest of your day more loosely. Use your calendar or appointment book to schedule both professional and personal activities as it is helpful to have everything in one place. Lastly, schedule an appointment with yourself for any projects you are working on. This is a simple way to manage your workload and a powerful way to have your “to do” list LIVE in your week’s calendar. Continued on page 19

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ON-SITE Three ...continued from page 18 Tip From The Coach: Now, once you have followed the tips above, schedule the things most important to you. Start by planning the time you are going to spend with your family, the time you are going to spend with those you love, and yes— time for yourself to relax and enjoy your life. Please know that having a rich and rewarding life starts with simplicity. Want to hear more about this important topic or ask some additional questions? Send an E-mail to ernest@powerhour.com and The Coach will E-mail back to you a free invitation to be a participant on a PowerHour conference call. I promise we will have great fun! Author’s note: Ernest F. Oriente, a business coach since 1995 [30,200 hours], a property management industry professional since 1988--the author of SmartMatch Alliances--and the founder of PowerHour...[ www.powerhour.com and www.powerhourseo.com and www. pirmg.com ], has a passion for coaching his clients on executive leadership, hiring and motivating property management SuperStars, traditional and Internet SEO/SEM marketing, competitive sales strategies, and high leverage alliances for property management teams and their leaders. He provides private and group coaching for property management com-

panies around North America, executive recruiting, investment banking, national utility bill auditing [ www.powerhour. com/propertymanagement/utilitybillaudit.html ] national real estate and apartment building insurance [ www. powerhour.com/propertymanagement/ insurance.html ], SEO/SEM web strategies, national WiFi solutions [ www. powerhour.com/propertymanagement/ nationalwifi.html ], powerful tools for hiring property management SuperStars and building dynamic teams, employee policy manuals [ http://www.powerhour.com/propertymanagement/employeepolicymanuals.html ] and social media strategic solutions [ http://www.powerhour.com/propertymanagement/socialmedialeadership.html ]. Ernest worked for Motorola, Primedia and is certified in the Xerox sales methodologies. Recent interviews and articles have appeared more than 7000 times in business and trade publications and in a wide variety of leading magazines and newspapers, including Smart Money, Inc., Business 2.0, The New York Times, Fast Company, The LA Times, Fortune, Business Week, Self Employed America and The Financial Times. Since 1995, Ernest has written 200+ articles for the property management industry and created 350+ property management forms, business and marketing checklists, sales letters and presentation tools. To subscribe to

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More Than A Quarter of Working Renter Households Spend at Least Half of Income On Housing Housing cost burdens among working renters rise for third straight year; cost burdens remain steady but challenging for working owners. The newest edition of the Center for Housing Policy (CHP)’s annual Housing Landscape report finds that severe housing cost burdens among working renter households have risen for the third consecutive year. Housing Landscape 2013 explores

the latest American Community Survey data from 2011, showing that 26.4 percent of working renters spent more than half of household income on housing costs. While severe housing cost burdens stayed relatively stable for working homeowners be-

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tween 2008 and 2011, roughly one in five working homeowners experienced severe housing affordability challenges throughout this period – despite falling home prices and mortgage interest rates. CHP, the research affiliate of the Washington-based advocacy group the National Housing Conference (NHC), charts the trends in housing cost burdens among working households from 2008 to 2011 in the latest edition of Housing Landscape. In addition to housing costs and income, the new report includes housing cost burden data from the 50 largest U.S. metropolitan areas, all 50 states and the District of Columbia. The report defines a working household as one with an income less than 120 percent of the median for its area, and with members working at least 20 hours per week on average. The share of working renter households with a severe housing cost burden grew over the three-year period due primarily to falling incomes and rising rental housing costs. Nationally, working renters saw their housing

costs rise by 6 percent from 2008 to 2011, while their household incomes fell more than 3 percent. Lead report author Janet Viveiros says renters are stretched so thin by growing housing costs that many face impossible choices. “The growing rate of severe housing cost burdens among renters is not a new trend, but it is clearly an unsustainable one,” said Viveiros. “While rental costs have steadily risen over the last few years, wages for these working families have not fully recovered from the hit they took between 2008 and 2009. Spending most of your paycheck on rent means cutting back on other necessities, including healthcare and even food.” Co-author Maya Brennan noted that the causes of rising housing cost burdens among working renters include a difficult economy and an increased demand for rental housing, partly due to the crisis on the homeownership side of the market. “While the economy pushed both owners’ and renters’ incomes down, Continued on page 21

On-Site Northwest • May 2013

ON-SITE More ...continued from page 20 the shift away from homeownership is pushing rents up due to increased demand. What we’re seeing with the rental market is not explainable by population trends alone—it clearly reflects the movement of former homeowners into rentals as well as delays in home purchases by current renters,” Brennan explained. “But this increase in rental demand has not been matched by an increase in supply. This imbalance leads to rising rents in markets across the country.” Working homeowners may have dodged the upswing in housing costs that hit renters, but they have not avoided the effects of falling incomes. In fact, while housing costs among homeowners fell some 3 percent over the study period, household incomes among these homeowners fell even more than they did for renters, down more than 4 percent over the threeyear span. However, NHC President and CEO Chris Estes cautioned that a high and growing proportion of all working households—renters and homeowners combined—cannot afford their housing, and that little is being done to help. "The challenge we face is that despite the range of successful tools to help offset this crisis, we are still in a long trend of flat—and even slashed—funding for these important programs,” said Estes.

Estes notes that a recent report from the Bipartisan Policy Center’s Housing Commission highlighted the success of federal housing programs like HOME, the housing voucher and the Low Income Housing Tax Credit and encouraged expanded funding for these programs to help respond to the housing affordability crisis. Read the Housing Landscape 2013 report Key National Findings • Nearly one in four working households spends more than half of its income on housing. The share of working households with a severe housing cost burden increased significantly between 2008 and 2011, rising from 21.8 percent to 23.6 percent. • Declining incomes have exacerbated housing affordability problems for working renters. The median housing costs of working renters rose nearly six percent between 2008 and 2011 while their median incomes fell more than three percent. • Severe housing cost burden was most preva¬lent among working households earning less than 30 percent of area median income (AMI). Eight in ten working households earning less than 30 percent of AMI (but working an average of

at least 20 hours per week) were severely burdened in 2011, a much higher share than for other income groups. Increases in housing cost burdens occurred primarily among working households with incomes at or below 50 percent of AMI, but even some working households earning between 51 and 120 percent of AMI are faced with severe housing cost burdens. State and Local Findings • Between 2008 and 2011, the share of working households with a severe housing cost burden increased significantly in 24 states and decreased significantly in only one state: South Dakota. • Among the 50 states and the District of Columbia, the following five had the highest share of working households with a severe housing cost burden in 2011: o California - 34% o Florida - 32% o New Jersey - 32% o Hawaii - 30% o New York - 30% • Among the 50 largest metropolitan areas, the following five metropolitan areas had the highest share of working households with a severe housing cost burden in 2011:

o Miami-Fort Lauderdale-Pompano Beach, FL - 41% o Los Angeles-Long Beach-Santa Ana, CA - 39% o New York-Northern New JerseyLong Island, NY-NJ-PA - 35% o Orlando-Kissimmee-Sanford, FL 35% o San Diego-Carlsbad-San Marcos, CA - 34% • A closer look at the data reveals that the share of working households with a severe housing cost burden increased significantly over the three years studied in 18 of the 50 largest metropolitan areas, yet decreased significantly only in the Washington, D.C. and Riverside-San Bernardino-Ontario, Calif., area. Of the 18 metro areas with rising cost burdens, nine are located in the South. Overall, the level of severe housing cost burden among working households displayed a high level of variation at the metropolitan level. Levels ranged from a high of 41 percent in the Miami area to a low of 14 percent in Pittsburgh. Methodology This report is based on American Community Survey (ACS) data collected by the U.S. Census Bureau Continued on page 22

On-Site Northwest • May 2013

ON-SITE

More ...continued from page 21 in 2008, 2009, 2010, and 2011. Estimates in this report were generated using Public-Use Microdata Sample (PUMS) population and housing files made publicly available by the Census Bureau. Each file includes roughly 40 percent of the full ACS sample for its respective year, resulting in over 3 million records in each population file and over 1.2 million records in each housing file. There is a unique identifier that links individuals in the population file to households in the housing file. The only geographic identifiers are the state, the census re-

gion, and the Public-Use Microdata Area (PUMA) of residence. PUMAs are locally defined geographic areas that allow researchers to produce socioeconomic and demographic estimates with ACS data for sub-state geographies. Each PUMA has a minimum population of 100,000. For more information on how the PUMS files and constituent variables were used to develop the estimates in this report, see methodology details online at nhc.org.

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Notes: For purposes of this report, “working households” are defined as those with a household income of no more than 120 percent of the area median income in which the household members worked an average of at least 20 hours per week for the preceding 12 months. “Severe housing cost burden” is defined as monthly housing costs (including utilities) exceeding 50 percent of household income. About the National Housing Conference Since 1931, the National Housing Conference (NHC) and its members and partners have been dedicated to helping ensure safe, decent and affordable housing for all in America. We also look to

the future. By combining the expertise of NHC’s members with the research and analysis of the Center for Housing Policy (CHP), we develop ideas, resources and policy solutions to shape a new and brighter housing landscape. About the Center for Housing Policy As the research affiliate of NHC, the Center for Housing Policy (CHP) specializes in solutions through research, working to broaden understanding of America’s affordable housing challenges and examine the impact of policies and programs developed to address these needs.

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MONTHLY CIRCULATION TO MORE THAN 20,000 IN PORTLAND/VANCOUVER APARTMENT OWNERS, PROPERTY MANAGERS, ON-SITE & MAINTENANCE PERSONNEL Published in association with: METRO Multifamily Housing Association; Rental Housing Association of Oregon; IREM & Clark County Rental Association

Care funding to support selected new projects later this year. "We know these modest investments in housing and serving our homeless neighbors not only saves money, but saves lives," said Donovan. "These local programs are on the front lines of the Obama Administrations efforts to prevent and end homelessness as we know it once and for all." "Even with an improving economy times remain as tough as ever for those without a place to call home," said HUD Northwest Regional Administrator Mary McBride. "These funds help hard-working local organizations keep their doors open and Continued on page 9

U.S. Home Value Appreciation Rate Slows in First Quarter, But Values in Some Local Markets Remain at a Boil

PRESIDENT'S MESSAGE Page 6

Unsustainably High Appreciation Continues in Phoenix, Las Vegas and California, But National Moderation Could Indicate Stabilization, According to First Quarter Zillow Real Estate Market Reports The national housing market showed signs of moderation in the first quarter after months of robust and largely unsustainable annual home value appreciation. The Zillow速 Home Value Index (ZHVI) [i] rose to $157,600 as of the end of the first quarter, up 5.1 percent yearover-year and 0.5 percent from the fourth quarter of 2012, according to the first quarter Zillow Real Estate Market Reports[ii]. Professional Publishing, Inc PO Box 30327 Portland, OR 972943327

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In March, U.S. home values rose for the 16th consecutive month, though last month represented the second straight month of slowing annual appreciation. Underscoring this slowdown, home value appreciation in the first quarter was 0.5 percent compared to 2.1 percent in the fourth quarter of 2012. Historically, housing markets can expect annual home value appreciation of roughly 3 percent, according to Zillow research. Looking ahead, the Zillow Home Value Forecast[iii] shows national home values increasing by 3.2 percent through March 2014, an annual appreciation rate more in line with historic norms. But in some local markets, home values continue to rise at a breakneck pace. Five metros covered by Continued on page 18

PRESIDENT'S MESSAGE Page 10 Chapter 29 Institute of Real Estate Management

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The Landlord Times - Metro • May 2013

MULTIFAMILY NW President • Paul Hoevet Past President • Jeff Denson Vice President • Pam McKenna Secretary • Kirsten Bailey Treasurer • Chris Hermanski

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President's Message

Multifamily NW President

Hello everyone. I just can’t believe that we have a quarter of 2013 already behind us. With the coming of nicer weather, everyone seems to be up in spirits and preparing for the summer season. Out on sites, the grounds are finally green, the flowers are going in the planting beds, the covers are coming off the pools, and exterior maintenance and upgrade projects are starting to pick up steam. It is a busy and exciting time of the year. Multifamily NW has also been very busy. We have sworn in our new Board member Janine Lind from Guardian Real Estate Services. Janine brings both experience and new perspective to the organization as she fills a seat that was vacated by Jay Olson. I wish to welcome Janine and also thank Jay for his contributions to the Association. There are many Multifamily NW events that coming up. The committee volunteers have been working diligently to plan and execute events that continue to grow in attendance as well as quality. I would like to thank them for their dedication to our Association. The ACE Awards will be held on May 16th at the Portland Art Museum. It will be a wonderful evening

that celebrates the best of the best in Property Management. This year’s event boasts nominees from more companies than ever, as well as our first ever After Party. There are still seats available for ACE, so make sure you don’t miss it. On June 25th there will be the first ever Mid-Willamette Valley Putt-Putt Golf Tournament held at Best Little Roadhouse Restaurant in Salem. Proceeds from the event will go support the Willamette Humane Society. The 27th Annual Multifamily Charity Golf Tournament is slated for July 11th at Langdon Farms. There are sponsorships and foursomes left for this event but they are going quickly. Come and help support our largest charity event of the year. This year’s proceeds will be donated to White Shield Center, Hope Lift, and Northwest Housing Alternatives. The 2013 Southern Willamette Valley Charity Golf Tournament will be held on August 22nd at the Emerald Valley Golf and Resort. Sponsorships are sold out for the event but foursomes are still available. And finally, Spectrum Exhibitor Registration opened on May 3rd. This year’s show will be held on September 19th and promises to be the

biggest and best Educational and Tradeshow Conference yet. When we all participate and attend these events it helps to make our Association stronger. We prioritize education which makes us better at what we do, we network which helps us have one voice and we publicly acknowledge the success of our peers which shows those outside the

industry that we strive to be the best and that we get to have fun at the same time. I look forward to seeing you all at these events and wish to thank you for supporting Multifamily NW. Enjoy.

Multifamily NW 2013 Events: MARK YOUR CALENDAR! May 13, 2013 9:00 AM - 2:00 PM ELEVATE: New Hire Class May 15, 2013 12:00 PM - 1:00 PM PDX Monthly Luncheon: How to Maximize Apartment Ownership in Current Market Conditions-and Flourish-When the Market Changes May 20, 2013 8:00 AM - 5:00 PM Lead-based Paint Certification May 21, 2013 9:00 AM - 12:00 PM Fair Housing with Nadeen Green: Ad-ing to Your Fair Housing Knowledge -

May 21, 2013 1:00 PM - 5:00 PM ELEVATE: Oregon Landlord/ Tenant Law Part 2 May 22, 2013 9:00 AM - 1:00 PM ELEVATE: Leadership and Supervisory Skills May 23, 2013 9:00 AM - 1:00 PM ELEVATE: Risk Management May 27, 2013 8:00 AM - 12:00 PM ELEVATE: Kitchen & Bath Plumbing May 29, 2013 8:00 AM - 12:00 PM ELEVATE: Project Management

visit www.multifamilynw.org for more dates

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The Landlord Times - Metro • May 2013

DZ &

What Were You Thinking Moments! By Dana Brown and Zach Howell

DANA BROWN AND ZACH HOWELL

every quarter with your team, maintenance and office staff. I suggest making a checklist for your team; this is a teachable moment and an opportunity to set clear expectations. Your community should be crisp and clean, look great to your prospective & current residents. Residents should also feel confident that you can handle any situations. Here is my check list: 1. Preventative Maintenance – Take care of any property issues before they become a BIG property issue and expense 2. Landscaping a. Broken sprinkler heads – Cost money b. Water main breaks – what to look for in financials and property c. Over grown during winter, liability issues – what do they look like d. Moss 3. Curb appeal a. Painted red & Yellow curbs – Nothing worse than chipping paint b. Dead flowers removed –Is this how we take care of our property, drive bys think so! c. Balloon string removed from A-Boards – What does this say about us???? Lazy

4. Pool a. What to do to get ready to open your pool for the season b. Pool Furniture – Remember, it has been sitting for a year 5. Office a. Brighten up to match the season b. Do a spring clean – it makes a difference to you and customers 6. Property Walk a. Tour Route b. Models c. Globes free of cob webs and dirt d. Trash receptacle areas Here is a list to get you started and add to the list. MM: Dana, you are right. We sometimes just get busy in our daily operations and we forget to review the things that are so important for us to do our jobs and represent the property and company in a professional manner. D: Thank you Margo Manager, now you can get some expert ideas from Zach, this is just part of what he teaches his teams to be successful and limit liability on many levels. Zach, what is your check list? Z: I believe in being proactive rather than reactive. If you can prevent fires from happening, then you will waste less time fighting fires. So,

how do we prevent the “proverbial” fires from starting? Two words: Preventative Maintenance. A solid PM program should be seasonally based. In the Summer months our properties are used differently than in the Winter. So being that Summer is coming let’s look at a proper Summer PM checklist and its benefits. Obviously, if you have a pool then Memorial Day is the deadline for getting it in line. As for the other items, sometimes they can slip your mind as your focus turns to the outdoors. Remember your HVAC systems are going to be ramped up and at the least filters should be changed. Ideally, an annual preventative maintenance schedule should be implemented on these larger components to ensure proper functionality and to extend the life of the component. The next big one is irrigation. Whether it’s your maintenance staff or your landscaper, a full irrigation test and inspection should be done to ensure that heads are present and pointed in the proper direction. Don’t forget about the annual items either, such as; gutters, drainage, crawl spaces, moss growth and curb appeal preparation. With regard to curb appeal, I agree with Dana’s point -- curbs painted, water features Continued on page 5

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The Landlord Times - Metro • May 2013

Amendment to Rental Agreement M056 OR-WA

D&Z

About the Form: This form is a quick and easy way to record and update the Rental Agreement on changes affecting the tenancy. The Amendment to the Rental Agreement can record a legal name change of tenants, show the addition or removal of minor occupants in the dwelling, state a change in rent due date, record change in tenant vehicles as well as a customizable space to explain other changes to the tenancy.

AMENDMENT TO RENTAL AGREEMENT DATE __________________________________________ PROPERTY NAME / NUMBER ___________________________________________________________________________________________________________________________________________________________________ RESIDENT NAME(S) ___________________________________________________________________________

___________________________________________________________________________

and all others. UNIT NUMBER ___________________________________ STREET ADDRESS ___________________________________________________________________________________________________________________________________________________________________________ CITY ___________________________________________________________________________________________________________________________________________________ STATE ___________________________________ ZIP _____________________________________________________________

...continued from page 4

working, new bark in the beds, and flowers popping will bring in new perspective residents. Don’t forget this is the prime leasing season too. Lastly, take a walk around the areas that you don’t normally go, but children will find as the sun comes out and they have more time to explore. Behind buildings and on the edges of our sites there are always hazards that residents and their children can find and possibly hurt themselves. That is why we have to find them first and take care

of them now. Remember that as property managers, we are responsible for the preservation of the asset physically and financially, but it is also our responsibility to decrease potential liability and possible future legal issues. This is why preventative maintenance programs are important to do at least twice a year as the major seasons turn. Take a couple hours do a proper inspection, take care of the outstanding issues stop a future fire and enjoy the sunshine.

LEGAL NAME CHANGE

Resident identified as ________________________________________________________________________________ on the Rental Agreement has shown proof of legal name change to Owner/Agent. Resident’s new legal name is:________________________________________________________________________________ c

ADDITION OR REMOVAL OF MINOR OCCUPANTS

Resident(s) are adding or removing the following minor occupants to the Rental Agreement: c Add c Remove Name_____________________________________________________________________________________ Date of Birth__________________________________________________

c Add c Remove Name_____________________________________________________________________________________ Date of Birth__________________________________________________ c Add c Remove Name_____________________________________________________________________________________ Date of Birth__________________________________________________ c

CHANGE OF VEHICLE

Resident(s) are deleting and/or adding a vehicle to the Rental Agreement: Delete: Make_____________________________________________ Model_____________________________________________ Color______________________________ State___________________ Plate #______________________________________ Add: Make__________________________________________________ Model_____________________________________________ Color______________________________ State___________________ Plate #______________________________________ c

RENT DUE DATE CHANGE

Rent due date on the Rental Agreement is listed as the ________________________ day of the month. New rent due date is the ________________________ day of the month. c

OTHER

Details of change to the Rental Agreement: ______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

ALL RESIDENTS AND OWNER/AGENT MUST SIGN THIS AMENDMENT FOR IT TO BECOME EFFECTIVE. EXCEPT AS AMENDED, RENTAL AGREEMENT REMAINS IN FULL FORCE AND EFFECT. X

_____________________________________________________________________________________

RESIDENT

_____________________________________________________________________________________

RESIDENT

_____________________________________________________________________________________

RESIDENT

_____________________________

_____________________________________________________________________________________

_____________________________

_____________________________________________________________________________________

_____________________________

_____________________________________________________________________________________

DATE

X X X

RESIDENT

_____________________________________________________________________________________

ON SITE

RESIDENT

OWNER/AGENT

Residents are parties to a Rental Agreement dated _________________________________________ for the unit identified above. Residents and Owner/Agent agree to make the following change(s) to the existing Rental Agreement (check all that apply):

_____________________________

DATE

_____________________________

DATE

_____________________________

DATE

_____________________________

DATE

MAIN OFFICE (IF REQUIRED)

Advertise in the Landlord Times - Metro Circulated to over 20,000 Apartment owners, On-site, and Maintenance personnel monthly. Call 503-221-1260 for more information. The Landlord Times - Metro • May 2013

RENTAL HOUSING ASSOCIATION OF GREATER PORTLAND

President • Elizabeth Carpenter Past President • Phil Owen Vice President • Robin Lashbaugh Secretary • Lynne Whitney Treasurer • Jon Moon Office Manager • Alita Dougherty Member Services • Cari Pierce Bookkeeper • Pam Van Loon

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The path to neutrality. As President of the Rental Housing Association of Greater Portland (RHAGP), I’d like to express my appreciation to Tina Kotek, Speaker of the House, for joining us at the April 17th dinner meeting. The hot topic of discussion was House Bill 2639, known as the Housing Choice or the Section 8 bill.

President' s Message

In the April 15, 2013 press release from the Rental Housing Association of Greater Portland, we announced our neutrality regarding HB2639. This may be a surprise to some of our members. We are not saying we support making Section 8 mandatory. Section 8 is currently a voluntary, federally subsidized program, and it should remain a choice to participate or not. But what does ‘mandatory Section 8’ really mean? In the context of

May 2013 MAY 15 - DINNER MEETING – HOME BUILDERS ASSOCIATION ATTORNEY PANEL: BENNETT, MARK, SCHNEIDER MAY 16 - BROWN BAG LUNCH TENANCY MATTERS RHAGP CONFERENCE ROOM 11:30 AM PRESENTER: JEFF BENNETT, ATTORNEY MARY 21 - VENDOR HAPPY HOUR – RHAGP CONFERENCE ROOM 4:30 PM - FREE

MAY 30 - MOLD CLASS – 6:30 PM PRESENTER: MIKE GARDNER & ED WHITE STANDARD TV & APPLIANCE MAY 29 - PREMIUM MEMBER WORK SESSION – 11:30 AM RHAGP CONFERENCE ROOM MAY 30 - FAIR HOUSING CLASS 11:30 AM PRESENTER: MARCIA GOHMAN RHAGP CONFERENCE ROOM MAY 30 - MEMBER INFO/MENTOR SESSION – 6:00 PM TO 8:00 PM RHAGP CONFERENCE ROOM NO CHARGE

CALL RHAGP FOR MORE INFORMATION AND TO REGISTER FOR EVENTS 503 254-4723 OR WWW.RHAGP.ORG/CALENDAR-EVENT

HB2639, mandatory means: (1) Landlords will no longer be legally able to state “no Section 8 applicants” in ads (2) Landlords will not be legally able to deny an application based solely on Section 8 status.

Mandatory means that if an applicant wants to submit an application, landlords and property managers will be legally obligated to consider the application. In his HB 2639 testimony before a legislative hearing, Portland City Commissioner Nick Fish reiterated, “This bill does not require a landlord to rent to someone with a voucher. It only requires that landlords treat voucher-holders like they do you and me, and process their application through normal screening criteria.” This bill requires you to accept the application, not necessarily the applicant. Landlords, under HB2639, will retain the right to deny a Section 8 applicant if they fail to meet any of your rental criteria*. Written rental

ELIZABETH CARPENTER RHAGP President

criteria is crucial. So why did we go neutral? The writing is on the wall. We believe mandatory Section 8 will happen. The City of Portland is likely to put forth their own version of a mandatory program participation bill should HB2639 fail to pass. Our fear is that: (1) Other bills may not include a mitigation fund. (2) Other bills may not seek a federal waiver to allow the Oregon program latitude on issues of importance to landlords, like shortening inspection times. (3) Other bills may not establish an advisory committee to share best practices and measure the effectiveness of the program and assure equal landlord involvement in the committee. And we fear, if the City of Portland creates a law, other cities and counties may follow suit. Each of those laws may be different. Continued on page 5

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The Landlord Times - Metro • May 2013

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President's ...continued from page 6 The Future: It is important for the Rental Housing Association of Greater Portland to continue having a voice in Salem. Going neutral is a strategic way to stay in the game. Speaker Kotek takes the RHAGP’s neutrality on this bill very seriously. Tina Kotek shared at the April dinner meeting, “I want folks from this organization to be on the advisory group as we move forward” and “My promise to you is I will keep listening.” This kind of attention to landlord concerns as the program

grows in the next two years should be considered a win for RHAGP. *For help with screening criteria, refer to RHAGP form ‘101 Applicant Criteria & Screening Policies’, and form ‘213 Addendum’ for criteria specific to you and your property. Or call the office at 503-254-4723 or visit www.rhagp.org.

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By offering the qualifying criteria up front, you are helping each prospective renter make an informed decision about their eligibility to rent at your community. In addition, you are showing respect and consideration for their privacy, as well as preserving their dignity. Would you want to be treated any differently? If you have a question or concern that you would like to see addressed next month, please ASK THE SECRET SHOPPER by making contact via e-mail. Your questions, comments and suggestions are ALWAYS welcome! ASK THE SECRET SHOPPER Provided by: SHOPTALK SERVICE EVALUATIONS Phone: 425-424-8870 E-mail: joyce@shoptalkservice.com Website: www.shoptalkservice.com Copyright © Shoptalk Service Evaluations

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STATE AK

Obama ...continued from front page services flowing to help homeless families and individuals put a roof over their heads and stability and opportunity back into their lives." The projects awarded renewal funding recently include: HUD's Continuum of Care grants are awarded competitively to local projects to meet the needs of their homeless clients. The grants fund a wide variety of programs from street outreach and assessment programs to transitional and permanent housing for homeless persons and families. HUD funds are a critical part of the Obama Administration's strategic plan to prevent and end homelessness. While the Fiscal Year 2012 funds awarded today are not impacted by the automatic across-the-board budget cuts under sequestration that began March 1st, Donovan cautioned that future budget cuts may reverse significant reported declines in homelessness: "During this challenging budget climate, we must make certain that we don't balance our books on the backs of our most vulnerable citizens. When we make even modest investments in these programs, we see a measureable decline in homelessness." HUD's Continuum of Care grants announced today will continue offering permanent and transitional housing to homeless persons as well as services including job training, health care, mental health counseling, substance abuse treatment and child care.

PROJECT Alaskan AIDS Assistance Association / AK500 - REN - 6-Plex Project

CITY

FUNDING

Anchorage

$115,689

Alaska Total

Continuum of Care grants are awarded competitively to local programs to meet the needs of their homeless clients. These grants fund a wide variety of programs from street outreach and assessment programs to transitional and permanent housing for homeless persons and families. In 2010, President Obama and 19 federal agencies and offices that form the U.S. Interagency Council on Homelessness (USICH) launched the nation's first comprehensive strategy to prevent and end homelessness. Opening Doors: Federal Strategic Plan to Prevent and End Homelessness puts the country on a path to end veterans and chronic homelessness by 2015 and to ending homelessness among children, family, and youth by 2020.

ID ID

Boise

$7,850

Boise

$43,122

Boise

$45,452

Boise

$79,537

Idaho Total OR OR

Oregon State Health Authority / OR-503 REN - Central Oregon CoC Washington County Department of Housing Services / OR-506 - REN - SPC TRA Homeless Families Renewal OR16C706004 Clackamas Women's Services, Inc. / OR507 - REN - Permenant Supportive Housing Project for Survivors of Domestic and Sexual Violence

HUD's mission is to create strong, sustainable, inclusive communities and quality affordable homes for all. HUD is working to strengthen the housing market to bolster the economy and protect consumers; meet the need for quality affordable rental homes: utilize housing as a platform for improving quality of life; build inclusive and sustainable communities free from discrimination; and transform the way HUD does business. More information about HUD and its programs is available on the Internet at www. hud.gov and espanol.hud.gov. You can also follow HUD on Twitter at @HUDnews or on Facebook at www.facebook.com/HUD. or sign up for news alerts on HUD's News Listserv.

WA WA WA WA WA WA WA WA

King County / WA-500 - REN - Sobering Support Center Low Income Housing Institute / WA-500 REN - One Heart Center YWCA of Seattle-King County-Snohomish County / WA-500 - REN - Transition Into Permanent Project (TIPP) Benton and Franklin Counties Department of Human Services / WA-501 - REN Shelter Plus Care YWCA of Spokane / WA-502 - REN - YWCA DV SS #2 FY2012 Pierce County / WA-503 - REN - Bridges Village Pierce County / WA-503 - REN - Manresa Apartments Yakima County / WA-507 - REN - YNHS PSH1 WA0189B0T071104 Yakima Neighborhood Health Services / WA-507 - REN - 904 Transitional Housing WA0186B0T071104 Columbia River Mental Health Services / WA-508 - REN - New Dreams Two Second Step Housing / WA-508 - REN Story Street II

$175,961

Portland

$16,301

Hillsboro

$87,372

Oregon City

$59,837

Oregon Total WA

$115,689

$163,510

Seattle

$624,566

Seattle

$398,285

Seattle

$167,867

Kennewick

$89,739

Spokane

$91,645

Tacoma

$35,197

Tacoma

$37,429

Yakima

$10,769

Yakima

$49,106

Vancouver

$79,261

Vancouver

$31,009

Washington Total

$1,614,873

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Metro Apartment 2008 The Landlord TimesManager - Metro â&#x20AC;˘ October May 2013

INSTITUTE OF REAL ESTATE MANAGEMENT

President • Christina DuCote’, CPM, RPA President Elect • Cammie Allie, CPM, ARM Vice President-Member Services • Kimberly Fuhrer, CPM Vice President-Communications • Jocelyn Burmester, CPMC Vice President Education • Kathi Pearce, CPM Vice President-Finance • Stephanie MacPherson, CPMC IREM Chapter #29 11575 SW Pacific Hwy Suite 210 Tigard, OR 97223 (503) 228-0002 (503) 406-2003 fax

Some 320 members of the Institute of Real Estate Management (IREM®) and the CCIM Institute recently visited Capitol Hill to raise awareness of key issues affecting the commercial real estate industry. IREM® and CCIM Members representing 28 states and the District of Columbia held 240 meetings with their respective senators, representatives and their staffs to raise awareness of the industry’s legislative positions on: • Carried Interest • Internet Sales Tax Fairness • Lead Paint in Commercial Buildings CARRIED INTEREST Issue Highlights: A carried interest is designed to act as an incentive for a general partner to maintain and enhance the value of a given real estate property so that the operation of the property is a value-added proposition. The carried interest of the general partner(s) historically has been taxed at capital gains rates, just as the limited partners’ gains are

taxed at capital gains rates. IREM and CCIM Position: IREM and CCIM Institute oppose any proposal that would eliminate capital gains treatment for any carried interest of a real estate partnership. Action Urged: IREM and CCIM Institute urge Congress to oppose an increase to the tax treatment of carried interest for real estate partnerships. The real estate sector continues to recover from a devastating recession. Making changes that would further hinder the flow of capital into real estate markets will prolong the weakening of our economy. INTERNET SALES TAX FAIRNESS Issue Highlights: Under current law, purchases made online are subject to sales tax through what is known as a use tax. Consumers who live in states with a sales tax are legally obligated to report and pay sales taxes on ALL purchases made online, although the majority of them are unaware of this obligation, and very few pay this sales tax. Conversely,

brick and mortar retailers are required by law to collect the tax on behalf of the state. This inequity is putting some stores out of businesses because online retailers are not paying the same rate in taxes. IREM and CCIM Position: IREM and CCIM support consistent state/ local sales/use taxes for economically equivalent transactions in the state or locality in which the goods are delivered. IREM and CCIM support a level playing field for local in-store retailers and remote merchants (including Internet merchants). IREM and CCIM believe that local and state governments should enforce existing taxes rather than create new ones. IREM and CCIM firmly oppose any new programs that would impose taxes on the cost of such services, such as fees and other costs associated with the purchase and ownership of real estate. Action Urged: IREM and CCIM Institute urge Congress to support H.R. 684 and S.336 to modernize our nation’s tax policy and provide equity between online and brick-and-mortar retailers.

LEAD PAINT IN COMMERCIAL BUILDINGS Issue Highlights: The Toxic Substance Control Act includes a provision that requires the EPA to create and implement guidelines for renovation activities that may create a risk of lead exposure in public and commercial buildings constructed before 1978. After being subjected to lawsuits about the EPA focusing only on residential properties, the EPA is now working on the commercial issue. IREM and CCIM Position: IREM and CCIM support broad regulatory reform such as that pursued by Congress and the concept of greater accountability of agency rule makers to elected officials. As well, both organizations support a viable substitute to the legislative veto considered unconstitutional by the Supreme Court and also endorse the need to shift the burden of proof in justifying agency regulations toward the agency. Action Urged: IREM and CCIM Institute urge Members of Congress Continued on page 11

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IREM ...continued from page 11 to be increasingly aware of capricious rule-making. As well, the organizations and are now working to identify senators and congressmen willing to issue a letter asking the EPA to ensure that it has identified an actual hazard and its target population before proceeding with any such regulation.

Membership includes qualified professionals in all disciplines of commercial investment real estate, including brokers, leasing professionals, investment counselors, asset managers, appraisers, corporate real estate executives, property managers, developers, institutional investors, commercial lenders, attorneys, bankers, and other allied professionals. Of the approximately 125,000 commercial real estate practitioners nationwide, 9,000 currently hold the CCIM designation, with an additional 6,000 candidates pursuing the designation. Founded upon the principles of education, networking, and ethical practice, the CCIM Institute, as an affiliate of the 1.2 million-member NATIONAL ASSOCIATION of Realtors®, helps shape policy and legislation affecting the industry and safeguards the interests of commercial investment real estate practitioners.

ABOUT THE CCIM INSTITUTE The CCIM Institute is an affiliate of the NATIONAL ASSOCIATION of Realtors®, (NAR). The Institute confers the Certified Commercial Investment Member (CCIM) designation through an extensive curriculum and experiential requirements. The CCIM designation was established in 1969 and is recognized as the mark of professionalism and knowledge in commercial investment real estate.

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ASK THE ENERGY EXPERT MARK WHITNEY, PGE Lighting Specialist

LEDs Lead The Way to Lighting Energy Savings

I am seeing more in the marketplace about LED lights. Is this a proven technology and what applications make sense for multifamily properties?

A: Light-emitting diode, or LED, technology has made great strides in the past two years. The technology is proven and prices have dropped. With typical estimated energy savings ranging from 50 to 80 percent, LEDs can be an excellent option for multifamily common areas where lights are on for several hours per day. Examples include lobbies, hallways, elevators, service areas, landscaping and outdoor lighting. LEDs are particularly good for directional lighting such as recessed cans and track lights.

An investment in LEDs can pay for itself in only two to five years through energy savings. Because LEDs can last up to 10 years, the maintenance savings from not having to replace burned-out lamps also can be significant. Features and benefits of LED lighting You can purchase LEDs in various shades of high quality white light as well as in different colors for signage or decorative accents. The advantages of LEDs include: • Much lower energy use • Ability to aim light precisely and achieve full brightness instantly • Many are dimmable • Good color rendering; interior areas are warm and inviting

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• Rugged and durable; don't "break" like bulbs and can handle vibration • Cool to the touch; don't emit infrared heat or ultraviolet light • No mercury • Extremely long-life means big maintenance savings Some characteristics of existing LEDs that could limit their application are that they are sensitive to heat; they are heavier than incandescent or compact fluorescent lamps; and they may not be compatible with some existing dimmers. Retrofit options Depending on your fixtures, you might be able to replace your existing directional lamps with appropriate LED lamps. Or you can purchase new fixtures or upgrade-conversion kits. Either way, you will likely find an efficient LED option that is right for you.

PGE’s Energy Experts offer a free consultation – you could win free lights! If you’d like to learn whether LEDs could benefit you, PGE offers a free, no-obligation energy-efficiency consultation. We’ll help you identify savings opportunities in lighting and throughout your properties, tell you about Energy Trust of Oregon cash incentives that can reduce your payback time, and even connect you with contractors if you like. If you sign up by May 31, 2013, you’ll be automatically entered to win one of ten lighting upgrades of up to $1,000.* Sign up at PortlandGeneral.com/LightSavings or call 800-822-1077. *See sweepstakes terms and conditions at PortlandGeneral.com/ LightSavings If you have questions you’d like to have answered in future “Ask the Energy Expert” columns, please e-mail Sarah.Pagliasotti@pgn.com.

The Landlord Times - Metro • May 2013

METRO

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President's Message May is upon us. The school-year will soon be over and summer vacation season is fast approaching. This is the time of year when more of our tenants will begin looking for new digs. This results in increasing turnover into the summer. Unfortunately the risk of losing good tenants goes up. Although we should respond quickly to any tenant complaint year round, it is especially important this

time of year to be seen as responsive and caring. We want to ensure our renters recognize that we value them as tenants in our properties. This would be a great time to do walk-throughs. We need to do the spring-time baseboard and wallheater cleaning. We could take a few minutes to check out the yards—are they getting overgrown? Should the back fence be replaced? Does the

house need a new coat of paint or a new roof or gutters cleaned? Should we schedule major maintenance projects for summer’s improved weather? Use this visit as an opportunity to improve your relationship with your tenants. This doesn’t actually have to be something you do personally. Assign your handyman or a yard person to do it—but coach them first. If you don’t feel they are up to the task, do it yourself. After all, you are the one with a vested interest in the property and the maintenance of it. You have the most at stake. Take care to do the best for your properties and tenants. As I write this the legislative session in Olympia appears to be heading into overtime, otherwise known as “special session.” When you read this, our legislators will probably

still be flailing away with the budget numbers. It is imperative that you learn how any impending changes will impact us. The best way to do this is to keep informed of the legislative changes. Read relevant articles in industry newsletters and attend trainings when offered. This upcoming season is generally good for the residential housing industry. Tenants and managers/ owners both have increased opportunities for improving their situations. Do your best to make sure the changes you experience are improvements.

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The Landlord Times - Metro • May 2013

Apartment ...continued from front page Studies research suggests is up to seven million new renter households this decade. “Like many other small businesses, the apartment industry has a considerable stake in tax reform. In addition, we provide homes for millions of Americans covering the entire socioeconomic spectrum," said Moran. "An estimated 300,000 to 400,000 units a year must be built to meet expected demand; yet just 158,000 apartments were delivered in 2012 – not enough to even replace the units lost every year to demolition and obsolescence." To meet the ongoing demand for rental housing, the apartment industry asks Congress to: • Ensure that tax reform is comprehensive and does not reduce corporate taxes at the expense of small businesses. • Maintain the current treatment of carried interest to help offset the considerable financial risks in real estate. • Retain the 100 percent deduction for business interest. • Protect the Low-Income Housing Tax Credit program, which is responsible for more than 2.4 million affordable apartment homes. • Respect the estate tax legislation enacted as part of the American Relief Act of 2012. • Modify the section 179D Energy

Efficient Commercial Buildings Tax Deduction to enable more properties to qualify for the incentive. “The apartment industry builds vibrant communities by offering housing choice, supporting local small businesses, creating millions of jobs and contributing to the fabric of communities across the country. In fact, apartment homes and our 35 million residents contribute $1.1 trillion annually to the economy and help support nearly 26 million jobs,” Moran added. For more than 20 years, the National Apartment Association (NAA) and the National Multi Housing Council (NMHC) have partnered on behalf of America’s apartment industry. Drawing on the knowledge and policy expertise of staff in Washington, D.C., as well as the

advocacy power of 170 NAA state and local affiliated associations, NAA and NMHC provide a single voice for developers, owners and operators of multifamily rental housing. Apartments and their 35 million residents support more than 25 million jobs and contribute $1.1 trillion to the economy. To learn more about apartments, visit www.weareapartments.org. For more information, contact: NMHC at (202) 974-2300 or info@nmhc.org or www.nmhc.org. NAA at (703) 797-0616 or carole@naahq.org or www.naahq.org/ governmentaffairs.

Advertise in the Landlord Times - Metro Circulated to over 20,000 Apartment owners, On-site, and Maintenance personnel monthly. Call 503-221-1260 for more information.

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The Landlord Times - Metro • May 2013

off the utilities to the unit is very illegal. Using “unofficial” notices to terminate the tenancy is also illegal. An example of an “unofficial” notice would be a 24-hour notice to vacate for an unauthorized pet or noise disturbances. These poor property management practices are not only illegal, immoral, and dangerous, they are also wrecking havoc on the efforts that good landlords have made in combating a negative image.

Landlords can continue making efforts towards combating the ill effects that a reality show “eviction specialist” creates by developing effective habits not only in the manner in which we communicate with our tenants, but also by handling tenant issues in a timely fashion. When’s the last time you did a complete inspection of your rental properties from top to bottom, inside and out? Be proactive and maintain control of your investments. Schedule a complete inspection with your tenants at least every 6 months. In the interim, who can you count on to keep watch of your property and notify you of concerning behavior when you aren’t around? The neighbors! Employ a couple of the property’s neighbors to contact you if they witness any curious behavior. Let them know that worst case scenario, their testimony may be needed if the information they relay to you ends up in eviction court. To appease some of the neighbor’s possible apprehension, send them a thank you note and include a small gift like a coffee gift card. This is an inexpensive, thoughtful, investment for a potentially large return. Another habit landlords should develop is selfeducation. Make time to understand and learn how and when to use your states specific legal rental notices

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Rental Housing Association of Greater Portland www.RHAGP.org What Is Radon? CLASS Thursday May 9, 2013 6:30pm-8pm at RHA Office 10520 NE Weidler Portland OR 97220 Taught by Steve Tucker, Cascade Radon What is Radon? Where does it come from? Why is it a health risk? How do you test? What is the cost of testing? What creates elevated radon levels? Mitigation techniques and the cost thereof. Radon-Resistant New Construction (RRNC) and new radonrelated building codes. Come have all your questions about Radon answered by a professional. $25.00/Member, $35.00/Non-Member

when addressing a tenant issue or terminating a tenancy. Depending on the state, there may only be a few different types of termination notices available to landlords. Issuing the wrong termination notice and technicalities are the two most common reasons landlords lose eviction cases. Not only would your case lose in front of a judge, but you could also be liable for damages to the tenant! The bottom line is never stoop to the level of land lording that the entertainment medias portray. Those extreme acts are unlawful and violating. Are there some bad landlords out there? Of course there are. But there are also bad tenants. The only thing that these landlord-tenant dramas achieve is perpetuating that negative image of landlords. Unlike the actors in ‘World’s Worst Tenants’, leave your anger, frustration, and disparity at the door when dealing with tenants. The only way to lawfully evict a tenant is to go to court, plain and simple. Hussa is a Licensed Property Manager, Continuing Education Provider and Principal at Smart Property Management in Portland, OR. She can be reached with questions or comments at Katie@SmartPM.co.

Landlord Education Classes Call 503/254-4723 Post Tenancy Matters CLASS Thursday May 16, 2013 11:30am at RHA Office 10520 NE Weidler Portland OR 97220 Taught by Jeffrey Bennett, Attorney at Law Abandonements, Final Accountings and Collections. Once your tenant has vacated, a whole new set of obligations and rights kicks in. Learn how to handle abandoned personal property, correctly serve final accountings, and analyze your collection options. 1 Continuing Education Credit Hour $35.00/Members, $45.00/non-members

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This class will review some Fair As property and business owners, Housing basics and how they apply you cannot afford the liability risks of to the screening process. We’ll be undetected mold and improper cleaning discussing protected classes, accepting of affected areas. This class focuses applications, possible evictions, criteria on how to prevent mold growth in and exceptions. If you have taken a your properties along with the proper techniques for cleaning and recovering class from Marcia before, you know that the class will give you a lot to think about from mold damage. but will not be boring! 1 Continuing Education 1 Continuing Education Credit Hour Credit Hour $25.00/Member, $25.00/Member, $35.00/Non-Member $35.00/Non-Member 16

The Landlord Times - Metro • May 2013

Number of Improving Housing Markets Holding Steady in April Following seven consecutive months of gains, the list of improving U.S. housing markets remained virtually unchanged in April, with 273 metros on the National Association of Home Builders/First American Improving Markets Index (IMI), released today. This total reflects a net reduction of one market since March and again includes entrants from all 50 states and the District of Columbia. The IMI identifies metropolitan areas that have shown improvement from their respective troughs in housing permits, employment and house prices for at least six consecutive months. Five new markets were added to the list and six markets were dropped from it this month. Newcomers included the geographically diverse locations of Macon, Ga.; Portland, Maine; Rocky Mount, N.C.; Eugene, Ore.; and Jackson, Tenn. “The stability in the improving markets list this month is encouraging, with three quarters of all metros tracked by our index considered on the upswing as the housing recovery spreads to parts of every state,” said NAHB Chairman Rick Judson, a home builder from Charlotte, N.C. “In some markets, the main thing

that’s holding back a recovery is a relatively thin inventory of homes for sale, which could be resolved if builders had easier access to credit for building homes and putting people back to work.” “After a strong run-up through late 2012 and early 2013, the number of improving markets is holding steady at a high level,” said NAHB Chief Economist David Crowe. “We can expect to see more gradual gains going forward as challenges related to increased demand kick in – including everything from tightened supplies of developable lots and labor to the rising cost of building materials.” “With 75 percent of the country seeing measurable improvement in housing market conditions, the outlook is definitely brightening for local economies this spring,” noted Kurt Pfotenhauer, vice chairman of First American Title Insurance Company. The IMI is designed to track housing markets throughout the country that are showing signs of improving economic health. The index measures three sets of independent monthly data to get a mark on the top improving Metropolitan Statisti-

cal Areas. The three indicators that are analyzed are employment growth from the Bureau of Labor Statistics, house price appreciation from Freddie Mac and single-family housing permit growth from the U.S. Census Bureau. NAHB uses the latest available data from these sources to generate a list of improving markets. A metro area must see improvement in all three measures for at least six consecutive months follow-

ing those measures’ respective troughs before being included on the improving markets list. A complete list of all 273 metropolitan areas currently on the IMI, and separate breakouts of metros newly added to or dropped from the list in April, is available at www. nahb.org/imi. www.nahb.org

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U.S. Home ...continued from front page Zillow experienced year-over-year appreciation of more than 20 percent: Phoenix (up 24 percent), Las Vegas (up 22.3 percent), San Jose (up 22.1 percent), San Francisco (up 21.4 percent) and Sacramento (up 20.1 percent). "The national housing market has rebounded strongly over the past year. But the sometimes dramatic home value run-ups experienced during these months were never expected to be sustainable, and recent slowdowns are indicative of a market that is slowly finding its natural level," said Zillow Chief Economist Dr. Stan Humphries. "Looking forward, we expect annual home value appreciation to continue to slow, as more inventory comes up for sale. But pockets of very rapid appreciation will remain, a troubling sign of volatility and a potential future headache as affordability is compromised and homes begin to look much more expensive to average buyers. This affordability issue may become acute in many markets in a couple years once mortgage rates begin to return again to normal levels." Further underscoring the unevenness of the recovery, seven of the top 30 metro markets covered by Zillow saw a decline in home values in the first quarter. The New York metro saw a decline of 0.3% in home values after three consecutive quarters of positive appreciation, the first quarterly decline in that metro since the first quarter of 2012. Chicago saw the

greatest home value depreciation, with values falling 1.4% in the quarter after a flat fourth quarter of 2012. Foreclosure rates rose in the first quarter compared to the fourth quarter, likely because of a seasonal acceleration after the traditionally slow holiday period. A total of 5.11 out of every 10,000 homes were foreclosed upon in the first quarter, down 1.3 homes per 10,000 from the fourth quarter, and down 2.4 homes per 10,000 year-over-year. In the rental market, national rents rose 0.9 percent in the first quarter compared with the fourth quarter, and were up 4.9 percent over the first quarter of 2012. The Zillow Rent Index (ZRI)[iv] stood at $1,290 at the end of March. About Zillow: Zillow, Inc. (NASDAQ: Z) operates the largest home-related marketplaces on mobile and the Web, with a complementary portfolio of brands and products that help people find vital information about homes, and connect with the best local professionals. In addition, Zillow operates an industry-leading economics and analytics bureau led by Zillow's Chief Economist Dr. Stan Humphries. Dr. Humphries and his team of economists and data analysts produce extensive housing data and research covering more than 350 markets at Zillow Real Estate Research. Zillow also sponsors the quarterly Zillow Home Price

Expectations Survey, which asks more than 100 leading economists, real estate experts and investment and market strategists to predict the path of the Zillow Home Value Index over the next five years. The Zillow, Inc. portfolio includes Zillow.com®, Zillow Mobile, Zillow Mortgage Marketplace, Zillow Rentals, Zillow Digs™, Postlets®, Diverse Solutions®, Buyfolio™, Mortech™ and HotPads™. The company is headquartered in Seattle. Zillow.com, Zillow, Zestimate, Postlets and Diverse Solutions are registered trademarks of Zillow, Inc. Buyfolio, Mortech, HotPads and Digs are trademarks of Zillow, Inc. [i] The Zillow Home Value Index is the median Zestimate® valuation for a given geographic area on a given day and includes the value of all single-family residences, condominiums and cooperatives, regardless of whether they sold within a given period. It is expressed in dollars, and seasonally adjusted. [ii] The Zillow Real Estate Market Reports are a monthly overview of the national and local real estate markets. The reports are compiled by Zillow Real Estate Research. For more information, visit www.zillow.com/research. The data in Zillow's Real Estate Market Reports is aggregated from public sources by a number of data providers for 929 metropolitan and micropolitan areas dating back to 1996. Mortgage and home loan data is typically recorded in each county

and publicly available through a county recorder's office. All current monthly data at the national, state, metro, city, ZIP code and neighborhood level can be accessed at www.zillow.com/local-info/ [iii] The Zillow Home Value Forecast uses data from past home value trends and current market conditions, including leading indicators like home sales, months of housing inventory supply and unemployment, to predict home values over the next 12 months for the nation and for more than 250 markets across the country. [iv] The Zillow Rent Index is the median Rent Zestimate (estimated monthly rental price) for a given geographic area on a given day, and includes the value of all single-family residences, condominiums, cooperatives and apartments in Zillow's database, regardless of whether they are currently listed for rent. It is expressed in dollars.

Advertise in the Landlord Times - Metro Circulated to over 20,000 Apartment owners, On-site, and Maintenance personnel monthly. Call 503-221-1260 for more information.

Zillow Home Value Index

Metropolitan Areas

Quarter-Over-Quarter Change

Zillow Home Value Forecast

Year-Over-Year Change

Bottom in Home Values

Change in ZHVI, Q1 2013Q1 2014

0.5%

5.1%

2011 Q4

3.2

-0.3%

1.2%

No Bottom

-1.2

5.5%

14.9%

2012 Q1

11.1

-1.4%

-0.2%

2013 Q3

-1.5

1.2%

5.7%

2011 Q4

3.5

-0.6%

0.3%

2013 Q3

0.2

1.2%

6.6%

2011 Q1

1.2

4.1%

12.1%

2011 Q4

4.9

2.3%

3.5%

2012 Q3

1.7

0.8%

4.9%

2011 Q4

0.7

6.4%

21.4%

2012 Q1

10.5

4.1%

13.1%

2011 Q3

4.4

6.0%

16.3%

2012 Q1

17.2

4.7%

24.0%

2011 Q3

10.6

3.5%

10.1%

2012 Q1

7.8

3.1%

10.6%

2012 Q1

3.6

5.5%

17.1%

2012 Q1

8.8

-1.2%

1.0%

2011 Q4

-0.3

3.4%

9.9%

2011 Q4

3.7

0.0%

3.0%

2012 Q1

0.2

2.5%

13.1%

2011 Q2

3.1

-0.2%

2.1%

2008 Q4

0.9

2.8%

10.4%

2012 Q1

4.0

7.1%

20.1%

2012 Q1

15.6

3.8%

10.8%

2012 Q1

5.3

-0.3%

0.0%

2013 Q2

1.1

1.0%

2.0%

2012 Q1

0.9

7.1%

22.3%

2012 Q1

7.5

6.8%

22.1%

2009 Q2

9.7

0.6%

3.4%

2012 Q1

1.3

-0.7%

2.0%

2011 Q2

-0.6

The Landlord Times - Metro • May 2013

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The Landlord Times - Metro • May 2013

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VALLEY

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Vol. 17 Issue 5

May 2013

EUGENE • SALEM • ALBANY • CORVALLIS

MONTHLY CIRCULATION TO MORE THAN 5,000 APARTMENT OWNERS, PROPERTY MANAGERS, ON-SITE & MAINTENANCE PERSONNEL Published in association with: METRO Multifamily Housing Association & Rental Owners Association

recently are over and above the $68,351,206 in renewal funds awarded to 408 homeless projects in Alaska, Idaho, Oregon and Washington awarded in March, 2013. HUD will make a third round of Continuum of Care funding to support selected new projects later this year. "We know these modest investments in housing and serving our homeless neighbors not only saves Continued on page 6

Number of Improving Housing Markets Holding Steady in April

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Following seven consecutive months of gains, the list of improving U.S. housing markets remained virtually unchanged in April, with 273 metros on the National Association of Home Builders/First American Improving Markets Index (IMI), released today. This total reflects a net reduction of one market since March and again includes entrants from all 50 states and the District of Columbia. The IMI identifies metropolitan areas that have shown improvement from their respective troughs in housing permits, employment and house prices for at least six consecutive months. Five new markets were added to the list and six markets were dropped from it this month. Newcomers included the geographically diverse locations of Macon, Ga.; Portland, Maine; Rocky Mount, N.C.; Eugene, Ore.; and Jackson, Tenn. “The stability in the improving markets list this month is encouraging, with three quarters of all metros tracked by our index considered on the upswing as the housing recovery spreads to parts of every state,” said NAHB Chairman Rick Judson, a home builder from Charlotte, N.C. “In some markets, the main thing Continued on page 7

Apartment Industry Outlines Tax Reform Principles for Congress Tax reform must be comprehensive and take special care not to harm the thousands of businesses involved in multifamily real estate nor the 35 million Americans who call an apartment home. This was the focus of testimony by the National Multi Housing Council (NMHC) and the National Apartment Association (NAA) before the House Committee on Ways and Means recently. Representing NMHC and NAA, Thomas Moran, Chairman and Managing Partner of Moran & Company, testified on the need to meet the housing needs of what the Harvard Joint Center for Housing Studies research suggests is up to seven million new renter households this decade. “Like many other small businesses, the apartment industry has a considerable stake in tax reform. In addition, we provide homes for millions of Americans covering the entire socioeconomic spectrum," said Moran. "An estimated 300,000 to 400,000 units a year must be built to meet expected demand; yet just 158,000 apartments were delivered in 2012 – not enough to even replace the units lost every year to demoliContinued on page 3 Page 2

PRESIDENT'S MESSAGE Page 4

A MESSAGE FROM YOUR PRESIDENT …

MULTIFAMILY NW President • Paul Hoevet Past President • Jeff Denson Vice President • Pam McKenna Secretary • Kirsten Bailey Treasurer • Chris Hermanski

PAUL HOEVET

Multifamily NW President

16083 SW Upper Boones Ferry Road, Suite 105, Tigard, OR 97224 503-213-1281, 503-213-1288 Fax www.multifamilynw.org

President's Message that celebrates the best of the best in Property Management. This year’s event boasts nominees from more companies than ever, as well as our first ever After Party. There are still seats available for ACE, so make sure you don’t miss it. On June 25th there will be the first ever Mid-Willamette Valley Putt-Putt Golf Tournament held at Best Little Roadhouse Restaurant in Salem. Proceeds from the event will go support the Willamette Humane Society. The 27th Annual Multifamily Charity Golf Tournament is slated for July 11th at Langdon Farms. There are sponsorships and foursomes left for this event but they are going quickly. Come and help support our largest charity event of the year. This year’s proceeds will be donated to White Shield Center, Hope Lift, and Northwest Housing Alternatives. The 2013 Southern Willamette Valley Charity Golf Tournament will be held on August 22nd at the Emerald Valley Golf and Resort. Sponsorships are sold out for the event but foursomes are still available. And finally, Spectrum Exhibitor Registration opened on May 3rd. This year’s show will be held on September 19th and promises to be the

industry that we strive to be the best and that we get to have fun at the same time. I look forward to seeing you all at these events and wish to thank you for supporting Multifamily NW. Enjoy.

VALL

EUGENE • SALEM • ALBANY • CORV

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The LandlordTimes - Valley • May 2013

Apartment ...continued from front page tion and obsolescence." To meet the ongoing demand for rental housing, the apartment industry asks Congress to: • Ensure that tax reform is comprehensive and does not reduce corporate taxes at the expense of small businesses. • Maintain the current treatment of carried interest to help offset the considerable financial risks in real estate. • Retain the 100 percent deduction for business interest. • Protect the Low-Income Housing Tax Credit program, which is responsible for more than 2.4 million affordable apartment homes. • Respect the estate tax legislation enacted as part of the American Relief Act of 2012. • Modify the section 179D Energy Efficient Commercial Buildings Tax Deduction to enable more properties to qualify for the incentive. “The apartment industry builds vibrant communities by offering housing choice, supporting local small businesses, creating millions of jobs and contributing to the fabric

VALLEY

of communities across the country. In fact, apartment homes and our 35 million residents contribute $1.1 trillion annually to the economy and help support nearly 26 million jobs,” Moran added. For more than 20 years, the National Apartment Association (NAA) and the National Multi Housing Council (NMHC) have partnered on behalf of America’s apartment industry. Drawing on the knowledge and policy expertise of staff in Washington, D.C., as well as the advocacy power of 170 NAA state and local affiliated associations, NAA and NMHC provide a single voice for developers, owners and operators of multifamily rental housing. Apartments and their 35 million residents support more than 25 million jobs and contribute $1.1 trillion to the economy. To learn more about apartments, visit www. weareapartments.org. For more information, contact: NMHC at (202) 974-2300 or info@nmhc.org or www.nmhc.org. NAA at (703) 797-0616 or carole@naahq.org or www.naahq.org/ governmentaffairs.

VALLEY

EUGENE • SALEM • ALBANY • CORVALLIS

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The LandlordTimes - Valley • May 2013

RENTAL OWNERS ASSOCIATION

205 W. 10th Avenue, Eugene OR 97401 (541) 485-7368 (541) 284-4052 info@ laneroa.com

President • Jim Straub Vice President • Michael Steffen Secretary • Scott Smith Treasurer • Pat Costello Board Members: Dennis Casady, Dennis Chappa, Robei Ellis, Devin Gates, Eric Hall, Tia Politi

A Message from Your President … If you are a business or property owner in the City of Eugene, we encourage you to investigate the details of the City of Eugene Ballot Measure 20-211. Through this ballot measure, City of Eugene voters will decide whether to raise their tax burden by a $120 a year fee, collected monthly, on every household in Eugene and $360 for every business. This fee will have a direct financial impact on each property and business you own in the City of Eugene, and it will impact your tenants as landlords are forced to raise rents to accommodate the fee. On April 3rd, the ROA Board of Directors voted to oppose this fee. We recommend the website www.votenocityfee.org, sponsored by a citizens group organized in opposition to this ballot measure. We found the “FAQ Page” (Frequently Asked Questions – link on the left side of the web page) to be particularly informative. Ballots are scheduled to be mailed on May 3rd and are due on May 21st. Please plan to vote and ensure that our landlord voices are heard. The Eugene Police Department began enforcing the newly enacted Social Host ordinance on April 2nd and an arrest of seven people at a noisy house party quickly followed

on Monday, April 8th. Students who hosted the bash could be fined if convicted of violating the newly enacted city ordinance that penalizes the people responsible for unruly partying. As mentioned last month, the City of Eugene, Social Host ordinance (Ordinance on Unruly Gatherings), passed by Eugene City Council on January 28th, 2013, went into effect on March 2, 2013. Violators were ‘educated’ (given warnings) through April 1st. Under this new ordinance, both hosts and property owners could be civilly liable for police, fire and public works response to repeated illegal gatherings. If your tenants are cited, please call the Helpline at 541-242-2850 to discuss the actions you must take to protect your business and financial interests. As you’ll read in the Legislative Update on page 19 (in our newsletter), the 2013 Legislative session is about half over and many of the big issues have not yet been addressed. ORHA is lobbying on several bills this session directly affecting rental owners. We are closely watching Senate Bill 91, the Landlord-Tenant omnibus bill, and House Bill 2639, the Section 8 “housing choice” bill. Please read this article and watch for

updates on the 2013 Legislative compliant) edition of many of the forms. The office will continue to sell Session in future ROA bulletins. ORHA (Oregon Rental Housing these full pads of 50 at the current Association) has been working on price (prior to increase) until our revising our forms to correct incon- supply is exhausted. Please call the sistencies and improve usability. ROA office at 541-485-7368 if you Most forms revisions have been have any questions. Many thanks to our featured released with revisions of rental in March, Charlie agreements still to come. Remember: speaker EWEB Energy Forms were not revised because of Schifferdecker, law changes and you may still use Management Specialist for his prethe prior edition of each of the sentation, “Step by Step Energy Efficiency for Your Rentals.” If you forms. Please note that you will see a missed this meeting, please call the forms price increase effective May ROA office to obtain a copy of the 15, 2013 (see pages 27-28 in our EWEB handout. newsletter). After many years of We hope to see you on Thursday, holding their prices, ORHA has May 23rd for a very special presentaincreased the cost of forms to the 14 tion by Brian Cox, Attorney at Law of local associations. And in turn, we Cox & Associates. Brian will present, will need to raise our prices. Even “Money Talks – But Mine Keeps with the increase, we believe that our Saying Good-Bye.” If you have tenforms offer a great value to our ants who owe you money and want to members. All forms are fully compli- increase your chances of actually getant with Oregon Landlord-Tenant ting paid, you won’t want to miss METRO, Law and are reviewed and revised to VALLEY, Brian’s advice on ways ARIZONA to increase comply with legislative changes. your collections. Our Affiliate Spotlight As stated above, ORHA forms speaker will be Jamie Chimpky of were not revised because of law Willamette Rental Guide. changes and you may continue to use the prior edition of the forms. We’ll see you on May 23rd! But because of the recent forms reviJun, Aug, Oct, Dec sions, the ROAFeb, office Apr, has a limited Jim Straub, President supply of full pads of the prior (fully

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ualifying prospective renters can seem especially challenging when you must establish their eligibility to rent based upon income. While it is necessary to determine if callers and visitors can qualify to rent at your community, coming right out and asking someone for their annual income can be perceived as an invasion of privacy. (Would you like a total stranger to ask: “How much money do YOU make?”) Recently the following question on this subject came up: Q: We are a tax credit property with certain income restrictions, but not everyone who calls or stops by is aware of this. I try to find out about monthly or annual income right away because I don’t want to waste their time or mine. However, I am getting the impression that people are embarrassed or put off by my line of questioning. What’s the best way of figuring out if people are income-qualified without offending them?

VALLEY

e-mail. Your questions, comments and suggestions are ALWAYS welcome! ASK THE SECRET SHOPPER Provided by: SHOPTALK SERVICE EVALUATIONS Phone: 425-424-8870 E-mail: joyce@shoptalkservice.com Website: www.shoptalkservice.com Copyright © Shoptalk Service Evaluations

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Serving the Eugene, Salem, Albany, and Corvallis Multifamily Housing Industry More than 6,000 Distributed Monthly www. TheLandlordTimes.com The statements and representations made in advertising and news articles contained in this publication are those of the advertiser and authors and as such do not necessarily reflect the views or opinions of Professional Publishing, Inc. The inclusion of advertising in this publications does not, in any way, omport an endorsement of or support for the products or services offered. The LandlordTimes - Valley is produced monthly and is published by Professional Publishing Inc. An Oregon Corporation. PO Box 30327 Portland, OR 97294-3327. (503) 221-1260 • (800) 398-6751

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STAFF Publisher

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Editor Andrea Coulter • andrea@propubinc.com

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www.industrialsource.com 541-485-3566 503-232-6646 The LandlordTimes - Valley • May 2013

VALLEY Obama

STATE AK

...continued from front page

money, but saves lives," said Donovan. "These local programs are on the front lines of the Obama Administrations efforts to prevent and end homelessness as we know it once and for all." "Even with an improving economy times remain as tough as ever for those without a place to call home," said HUD Northwest Regional Administrator Mary McBride. "These funds help hard-working local organizations keep their doors open and services flowing to help homeless families and individuals put a roof over their heads and stability and opportunity back into their lives." The projects awarded renewal funding recently include: HUD's Continuum of Care grants are awarded competitively to local projects to meet the needs of their homeless clients. The grants fund a wide variety of programs from street outreach and assessment programs to transitional and permanent housing for homeless persons and families. HUD funds are a critical part of the Obama Administration's strategic plan to prevent and end homelessness. While the Fiscal Year 2012 funds awarded today are not impacted by the automatic across-the-board budget cuts under sequestration that began March 1st, Donovan cautioned that future budget cuts may reverse significant reported declines in home-

lessness: "During this challenging budget climate, we must make certain that we don't balance our books on the backs of our most vulnerable citizens. When we make even modest investments in these programs, we see a measureable decline in homelessness." HUD's Continuum of Care grants announced today will continue offering permanent and transitional housing to homeless persons as well as services including job training, health care, mental health counseling, substance abuse treatment and child care. Continuum of Care grants are awarded competitively to local programs to meet the needs of their homeless clients. These grants fund a wide variety of programs from street outreach and assessment programs to transitional and permanent housing for homeless persons and families. In 2010, President Obama and 19 federal agencies and offices that form the U.S. Interagency Council on Homelessness (USICH) launched the nation's first comprehensive strategy to prevent and end homelessness. Opening Doors: Federal Strategic Plan to Prevent and End Homelessness puts the country on a path to end veterans and chronic homelessness by 2015 and to ending homelessness among children, family, and youth by 2020.

PROJECT Alaskan AIDS Assistance Association / AK500 - REN - 6-Plex Project

CITY

FUNDING

Anchorage

$115,689

Alaska Total ID ID

Boise

$7,850

Boise

$43,122

Boise

$45,452

Boise

$79,537

Idaho Total OR OR

WA WA

WA WA WA WA WA WA WA

www.hud.gov

VALLEY

$175,961

Portland

$16,301

Hillsboro

$87,372

Oregon City

$59,837

Oregon Total WA

$115,689

$163,510

Seattle

$624,566

Seattle

$398,285

Seattle

$167,867

Kennewick

$89,739

Spokane

$91,645

Tacoma

$35,197

Tacoma

$37,429

Yakima

$10,769

Yakima

$49,106

Vancouver

$79,261

Vancouver

$31,009

Washington Total

$1,614,873

EUGENE • SALEM • ALBANY • CORVALLIS

The LandlordTimes - Valley • May 2013

VALLEY

Number ...continued from front page that’s holding back a recovery is a relatively thin inventory of homes for sale, which could be resolved if builders had easier access to credit for building homes and putting people back to work.” “After a strong run-up through late 2012 and early 2013, the number of improving markets is holding steady at a high level,” said NAHB Chief Economist David Crowe. “We can expect to see more gradual gains going forward as challenges related to increased demand kick in – including everything from tightened supplies of developable lots and labor to the rising cost of building materials.” “With 75 percent of the country seeing measurable improvement in housing market conditions, the outlook is definitely brightening for local economies this spring,” noted Kurt Pfotenhauer, vice chairman of First American Title Insurance Company. The IMI is designed to track housing markets throughout the country that are showing signs of improving economic health. The index measures three sets of independent

monthly data to get a mark on the top improving Metropolitan Statistical Areas. The three indicators that are analyzed are employment growth from the Bureau of Labor Statistics, house price appreciation from Freddie Mac and single-family housing permit growth from the U.S. Census Bureau. NAHB uses the latest available data from these sources to generate a list of improving markets. A metro area must see improvement in all three measures for at least six consecutive months following those measures’ respective troughs before being included on the improving markets list. A complete list of all 273 metropolitan areas currently on the IMI, and separate breakouts of metros newly added to or dropped from the list in April, is available at www. nahb.org/imi. www.nahb.org

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attention oregon multifamily housing professionals You’re invited to the biggest and most valuable event in the rental apartment industry.

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May 2013 - Vol. 5 Issue 5

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UTAH UTAH

SALT LAKE CITY • OGDEN • PROVO Official Publication of the

Utah's Leading Advocate for the Rental Housing Industry Ph: 888-244-0401 • www.uaahq.org

Fair Housing Conference and Trade Show a Success SALT LAKE CITY • OGDEN • PROVO

The UAA Trade Show has grown significantly over the last 10 years into the signature event for the multifamily industry. Special thanks to Redi-Carpet, our 2013 presenting Sponsor. Special thanks to the Trade Show and Events Committee and all of the volunteers who worked so hard to make the show such a success as well as the vendors who exhibit and make the show what it is.

Held each April during Fair Housing month the UAA Education Conference and Trade Show event was a record breaking success. Attendance was up 12% to almost 1,100. There were 124 exhibitors, an increase of 10% from last year. Each year, this event provides training and education to rental property owners and operators as well as the opportunity for vendors to showcase products and services. This year there were 21 education sessions and a keynote lunch which featured Bill Nye who spoke on how to Dominate Your Market: The Best Team Wins!

UTAH

National Association of Rental Property Manager’s to hold Annual Conference May 29th The Utah Chapter of NARPM, (the National Association of Rental Property Managers) will holds it annual conference on May 29th at the Salt Lake Board of Realtors. NARPM is an association for real estate companies that specialize in property management. Most of their

Professional Publishing, Inc PO Box 30327 Portland, OR 97294-3327

members are real estate brokerages or individual realtors. The conference focuses on the business of managing homes and apartments for clients and acquiring the knowledge, tools and skills to professionally manage properties for others. Continued on page 4

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Propertypond.com a UAA 2013 Platinum Sponsor Rental professionals are in the business of managing rentals; Propertypond is in the business of finding you renters. One of Utah’s newest and best way for property owners to get their properties rented, Propertypond.com technology allows for much more detailed and up-todate listings, giving renters advanced search tools to find relevant properties quicker. The best part is that it is 100% free! Launched in February of 2012 Propertypond has enjoyed quick and significant adoption, in large part due to its involvement with the Utah Apartment Association, including working closely with leadership. In 2013, PropertyPomd.com is one of the UAA’s Premier Sponsors. This means the company makes significant contributions to the industry, and funds and attends the majority of UAA Events. “The UAA team has been instrumental in helping Propertypond understand the rental market landscape in Utah,” says Steve Allen, Propertypond Director of Business Development. Another key factor in Property pond’s success is its design, which is Continued on page 5

IN THIS ISSUE: Great Rental Inspections Make Move-In/Move-Out Process Easier ...... Page 3 Spring 2013 Membership Report ................... Page 4 National Apartment Association Government Affairs Issues ...... Page 5 Products & Services Guide .................... Page 6 UAA MEETINGS May 28th (Ogden) 7:00 PM May 29th (Orem) 7:00 PM May 30th (Salt Lake) 7:00 PM

UTAH

The Landlord Times - Utah â&#x20AC;˘ May 2013

UTAH

By Nate White, Inspeckd.com

Great Rental Inspections Make Move-In/Move-Out Process Easier

With more than 260,000 rental units in Utah, there are thousands of security deposit disputes each year. In many of these cases, the dispute comes down to a disagreement between the landlord and tenant over damages and cleaning. This problem is best solved with a thorough and detailed inspection process. Inspections are your opportunity to assess the overall condition of the property. Don’t take this task lightly! Whether performing move-in/moveout inspections, quarterly inspections, or inspections for cleaners, spending some time and a few dollars now can save you a lot of time and money in the future. Use your inspections to avoid maintenance and legal costs down the line. Great inspections follow a few basic rules: 1) Create a system for your inspections. Go room by room to make the inspections organized and consistent. 2) Provide detailed descriptions for anything worth mentionings. Damaged, non-working items and

The Landlord Times - Utah • May 2013

levels of cleanliness need to be clear and easy to explain. For example, “Stove is dirty” is not as good as “Grease running down both sides of stove.” This will help tenants and landlords in the process of negotiating cleaning/ repairs. 3) Test everything. Flush toilets, turn on burners, turn on faucets (make sure both hot and cold water works), open all doors, test blinds, test light switches, test garbage disposals and dishwashers. If there is a moving part, test it out. This will save you major repair costs down the line. 4) Details are key! Be very attentive and look everywhere. If you don’t, you may overlook something that could cost you in the future. Don’t forget to check under wall hangings, etc., that may be hiding something. 5) Pictures are worth a thousand words. Take good pictures and lots of them! Taking pictures and providing accompanying descriptions is one of the best things you can do to document the rental property’s state. Don’t be afraid to take a lot of pictures—especially with digital cameras. You can always delete them later. For

example, if all of the blinds in an apartment are dirty, take a picture of each set. Stay away from assuming that simply making a note on one photo will be enough. Take overall pictures of the whole room to see any major existing flaws or issues, then take close-ups of damages. Remember though, close-up pictures are only good if you have some context for them. Don’t zoom in so close you can’t recognize the item anymore!

Although this sounds exhausting and time-consuming, remember that it is a small price to pay for avoiding the larger maintenance and court

costs that can come down the road when maintenance issues are not attended to and documented. Save yourself the trouble and take care of doing a good inspection upfront to protect you and your tenant. Inspeckd is a web-based application that allows the landlord or property manager to document the condition of the property with detailed comments and images. Reports can be shared via email, stored online, and completed on any digital device. Visit www.inspeckd.com to learn more or to sign up for a free account, or call Nate White (801-449-1172).

UTAH

Join

Utah Apartment Association on Facebook

facebook.com/UAAHQ

UTAH

Spring 2013 Membership Report Most people know that the membership of the Utah Apartment Association is very diverse. We thought you might be interested in just how diverse it is. As of May 2013, the UAA has almost 3,400 members. They own 72,911 units. Of our 3,400 members, 281 are associate members (companies that work for landlords). About 200 of our members are apartment

complexes of more than 100 units. Those 200 members manage just over 48,000 units. About half of the UAA members live in Salt Lake County, the other half live in at least 21 of the 29 counties in Utah. There are a few sparsely populated counties with almost no professionally managed rental property. While our market saturation is heaviest in Salt Lake County with

about 1,900 members, the next three biggest membership areas are Weber County (400), Davis County (250), Utah County (200). We also have a considerable group of members in Cache County (about 100). We also have a couple of hundred members who live out of state. Even though the UAA has a lot of members, each of you likely know someone who is not yet a member.

We encourage you to talk to them about membership, encourage them to support the organization that supports them and to tap into the benefits available to them. Have them call or or call us yourself and ask us to contact them. The more members we serve, the better our industry will be.

NARPM ...continued from front page Attendees will earn 6 continuing education credits towards their real estate licenses. “We are excited to be having the conference and encourage anyone in the business who is interested to join us. Any one is welcome,” said Brad Randall, 2013 Utah NARPM Chapter President. Brad says there are three segments to their conference; 1) Essential industry Data, 2) Government Affairs and Compliance and 3) Marketing and Technology. The conference begins at 8 a.m. Wednesday, May 29th and goes until 4 p.m. Both lunch and dinner are included in admission.

Topics include: • The Utah Rental Market – “Understanding the Make-up and Opportunities is Power” • What the Utah Renter is Looking at and Looking for. • Utah Division of Real Estate Property Management Rule Changes Update • “The political process in Utah and how it affects the Real Estate industry” • New Laws and 25 Utah Laws that affect Property Management Companies • Internet Marketing for Property Management Companies • New Options in Technology for

Property Managers – Panel • NAPRM National Update

Serving the Utah Multifamily Housing Industry More than 6,000 Distributed Monthly

To sign up for the conference, go to http://utahnarpm.eventbrite.com For more information on NARPM, their website is www.NARPM.org

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surfacetech2120@gmail.com The Landlord Times - Utah • May 2013

UTAH APARTMENT ASSOCIATION

National Apartment Association Government Affairs Issues In April the UAA held our largest, most successful Fair Housing Education Conference and Trade Show. This year a total of over 1084 people attended - a 10% increase from 2012. 124 exhibitors sponsored the conference and showcased the products and tools they have to help

property managers run smooth and profitable operations. I wanted to thank our presenting sponsor Redi Carpet as well as our platinum booth sponsors For Rent, PPG Porter Paints, Windstream, Griffith Industries, Propertypond. com, Evolution Insurance Brokers,

448 E Winchester (6400 S ) #460 Salt Lake City, UT 84107 Ph: (801) 487-5619 Fax: (801) 484-8649 www.uaahq.org

Apartment Guide of Greater Salt Lake, Ferguson Enterprises, Rentler , Moen Faucet/Simonton Windows. These companies go all in when it comes to supporting the UAA and our industry. They deserve a shot at earning your business. Give them a call.

Finally, thanks to the committee and staff of the UAA who worked tirelessly to make this our most successful show ever. If you weren't able to make it we encourage you to plan on it next year in April 2014. UTAH

Propertypond is currently working on Propertypond mobile products and expects to release mobile applications for both Apple and Android products in summer of 2013. “The world continues to become more mobile-centric and we are working very hard to provide Propertypond to the mobile audience,” says Rebecca Jensen.

Service for more than 92% of the state’s REALTORS. The company developed and launched the Propertypond product as part of its commitment to provide top tier, online solutions for all areas of real estate.

Propertypond.com ...continued from front page often recognized as intuitive and easy-to-use. Propertypond takes a “criteria” approach to advertising and searching rental properties, while other online sites take a “most recent posting” approach. This means renters can easily and quickly find properties that meet their needs without sifting through dozens of irrelevant, out-of-date or fraudulent properties. The Propertypond team prides itself on ensuring the accuracy of rental property data and employs full-time personnel to assist in this effort. “Fraudulent listings are a significant problem in the online rental business. From the beginning our strategy has included both technological and personnel components to

ensure Propertypond is a leader in preventing fraudulent listings and is something that distinguishes us from competitive sites,” says Rebecca Jensen, Propertypond CEO. Propertypond has several unique benefits including the ability to “list” your property only one time and then make it active when seeking a tenant and inactive when the property is leased. This is a huge time saver tool and makes it very easy to manage the availability of properties. Another unique benefit Propertypond users can enjoy is the ability to have general community information prepopulated as units in large apartment communities become available to rent.

Although the Propertypond product is relatively new, the team and technology behind it have been around for nearly 20 years. Propertypond is a wholly owned subsidiary of Utahrealestate.com, the leading real estate website for the Utah region and the Multiple Listing

You can “Like” Propertypond on Facebook and follow them on Twitter at @propertypond. For more information, please visit www. propertypond.com. The UAA appreciates Propertypond. com’s Premier Sponsorship this year.

UTAH

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The Landlord Times - Utah • May 2013

UTAH PRODUCTS & SERVICES GUIDE The following companies support the rental housing industry by funding education, government affairs and supporting activities. We encourage you to give them an opportunity to earn your business first. Listing in this guide does not constitute endorsement by the UAA. You are encouraged to check references and get bids in writing. 1031 EXCHANGE

Zions Bank/Exchange Services LLC . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-569-1031

24 HRS/AFTER HOURS EMERGENCY SVC

ServiceMaster by Restoration Xperts . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-310-8565

ACCOUNTING

Accounting and Tax Services, LLC . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8018930333 Bouwhuis, Myron . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-546-1357 J & K Accounting & Financial Services . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-755-6027 JM Accounting and Tax Services, LLC . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-893-0333

ADVANCE LOANS

Check City . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-858-0331

ADVERTISING

Apartments.com . . . . . . . . . . . . . . . . . . . . . . . . . . 888-658-RENT Apartment Guide of Greater Salt Lake . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-262-8858 Apartments For Rent Magazine . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-352-4957 Apartment Radar . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-901-0237 Call Source . . . . . . . . . . . . . . . . . . . . . . . . . . . 800-500-4433 Media One of Utah, A Newspaper Agency . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-204-6274 Move.com . . . . . . . . . . . . . . . . . . . . . . . . . . . 303-688-4542 Rent.Com, an Ebay Company . . . . . . . . . . . . . . . . . . . . . . . . . . . 310-586-9521 U of U Off Campus Housing Svc . . . . . . . . . . . . . . . . . . . . . . . . . . . 434-817-0721 WebListers . . . . . . . . . . . . . . . . . . . . . . . . . . . 800-784-2155

AFTER HOURS EMERGENCY

Alpine Cleaning & Restoration Specialists, Inc. . . . . . . . . . . . . . . . . . . . . . . . . . . . 435-563-3707

ALL NATURAL FERTILIZER

Oasis Industries . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-231-4997

APARTMENT RENTAL GUIDES

Simply Apartments . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-201-9004

APPLIANCE/ELECTRONICS

RC Willey . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-622-7400

APPLIANCES

Appliance Parts Company . . . . . . . . . . . . . . . . . . . .480-755-0007 EXT 241 Appliance Warehouse of America, Inc. . . . . . . . . . . . . . . . . . . . . . . . . . . . 480-388-4004 Precision Appliances . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-972-7033 Reliable Parts . . . . . . . . . . . . . . . . . . . . . 801-486-2357 x 2108

ASPHALT MAINTENANCE

Precision Asphalt . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-991-0158

ASPHALT SERVICES

Big Red Asphalt Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-785-2051 Kilgore Paving And Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-382-6575 Preferred Paving . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-908-6622 T & N Asphalt Services . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-266-1626

ATTORNEY

Arnold & Wadsworth . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8014750123 David W Steffensen . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-263-1122 Froerer, Hunter & Ahlstrom, PPLC . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-389-1533 Jeffs & Jeffs PC . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-373-8848 Jeremy M Shorts Esq . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-610-9879 Law Ofﬁces of Kirk A Cullimore . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-571-6611 LeBaron & Jensen, P.C. /Fast-Track Evicti . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-773-9488 Merrill, Walter . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-682-8037 Rinehart Fetzer Simonsen & Booth, PC . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-328-0266 Richards, Kimble, & Winn, PC . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-274-6800 Scalley & Reading . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-531-7870 Smith Knowles, P.C., Kenyon D. Dove . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-476-0303 Utah Eviction Services . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-531-6600

AUTOMATED GATES

Community Controls . . . . . . . . . . . . . . . . . . . . . . . . . 972-4331 x2010

BANK SERVICES

Key Bank Real Estate . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-297-5825 Washington Federal . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-366-2265

BANKING

Wells Fargo Bank . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-246-1237

BACKGROUND CHECKS

CoreLogic SafeRent . . . . . . . . . . . . . . . . . . . . . . . . . . . 702-839-1736 LexisNexis . . . . . . . . . . . . . . . . . . . . . . . . . . . 678-694-2798 On-Site.com . . . . . . . . . . . . . . . . . . . . . . . . . . . 619-540-7828 PeopleTrail, LLC

. . . . . . . . . . . . . . . . . . . . . . . . . . . 801-307-4100 RentGrow . . . . . . . . . . . . . . . . . . . . . . . . . . . 800-736-8476 Renting Authority . . . . . . . . . . . . . . . . . . . . . . . . . . . 888-674-9181 Right Renter LLC . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-754-9900 Utah Apartment Association . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-487-5619 Victig Background Screening . . . . . . . . . . . . . . . . . . . . . . . . . . . 866-886-5644 Western Reporting, LLC . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-308-0005

BATHROOM RENOVATION

Bath Fitter . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-748-4200

BATHTUB & TILE REFINISHING

Miracle Method . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-295-1101 Surface Tech . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-676-5275

BLINDS

Dun-Rite Blinds . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-265-2536

CABLE TELEVISION

Orbit Communications . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-466-9040

CARPET AND FLOORING

Fibers, Inc . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-281-2300 Flooring Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-604-6123 Grifﬁth Industries . . . . . . . . . . . . . . . . . . . . . . . . . . . 877-395-0887 Popp Enterprises . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-747-0077 Redi-Carpet . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-685-7922 Shaw Industries Inc . . . . . . . . . . . . . . . . . . . . . . . . . . . 303-667-2504 Sherwin Williams . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-949-9981 Southwest Flooring . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-438-4889 TB&J Warehouse, LLC . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-208-1913

CARPET CLEANING

Cliffs Personal Touch . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-673-1777 Dirt Away . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-726-0308 Double Take Carpet Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-377-1107 Venturi Clean . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-255-8100

CLEANING COMPANY

All Green Cleaning Company . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-949-4846

COLLECTION SERVICES

Link Debt Recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-312-0990 National Credit Systems, Inc. . . . . . . . . . . . . . . . . . . . . . . . . . . . 800-515-6858 NCS, Plus . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-598-1466 North American Recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-741-8982 Outsource Recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-355-4766 Wakeﬁeld & Associates, Inc. . . . . . . . . . . . . . . . . . . . . . . . . . . . 303-537-2900

COLLECTIONS

Rent Recovery Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . 800-335-0119

COMMUNICATIONS

A 3 Broadband . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-699-4199 Qwest Communications . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-575-1098

CONCRETE

Advanced Concrete Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-725-7783

CONSTABLES

Wasatch Constables . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-392-9400

SimTek Fence . . . . . . . . . . . . . . . . . . . . . . . . . . . 866-648-9336

FINANCIAL ADVISOR FINANCING

Marcus & Millichap . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-736-2600 Utah Community Reinvestment Corp (UCRC) . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-833-0011 The Madison Group . . . . . . . . . . . . . . . . . . . . . . . . . . . 435-785-8350

FIRE EXTINGUISHER

Sure Fire Suppression . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-252-6188

FIRE PROTECTION

Simplex Grinnell . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-262-9406 Stateﬁre DC Specialties . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-288-2100

FITNESS EQUIPTMENT

Advanced Exercise Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-510-4419 Fitco, Fitness Center Outﬁtters . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-933-4826 FitLogistix . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-347-7727

FLAGS, POLES, & BANNERS

Colonial Flag . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-562-0123 Designs In Motion . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-280-2281

FOUNDATION REPAIR

Davenport Foundation Repair . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-569-2302

FURNITURE RENTAL & SALES

CORT Furniture Rental . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-984-2678

GAS SERVICES

Questar Gas . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-324-5159

GENERAL CONSTRUCTION

Davenport Foundation Repair . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-569-2302 IPS, LLC 'Your Handyman' . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-302-2555

GOLF CARS

Intermountain Golf Cars . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-255-8828

GRAFFITI PROTECTION

Superior Coatings . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-652-4378

HANDYMAN

Casal's Handyman Service . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-707-6847

HEATING & AIR

Air Cold Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-956-3580 Air Design Heating & Air . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-264-8292 Alta Air Conditioning & Heating . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-397-2583 Johnstone Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-486-4401 Precision Heating & Cooling Inc . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-281-8150 SwampTech, Inc. . . . . . . . . . . . . . . . . . . . . . . . . . . `801-747-1150

HVAC SERVICES

Humphrey Heating & Air . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-294-2757 RPM Home Energy Savings Program . . . . . . . . . . . . . . . . . . . . . . . . . . . 503-248-4636

HVAC SUPPLIES

Contractors HVAC . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-487-8565

INSPECTIONS

Albion Services, Inc. . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-548-6347 Rental Property Inspections . . . . . . . . . . . . . . . . . . . . . . . . . . . 541-868-7747

INSULATION

CONSTRUCTION

PeachTree Insulation . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-390-0873

DEBT RECOVERY

American Family Insurance . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-966-4571 Anderson-Lym Insurance Agency . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-262-1551 Craig Thomas Insurance Agency, Inc. . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-576-1188 Day Clark Insurance Agency . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-484-8704 Kandace Meyer . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-966-4571 Poulton Insurance, Inc . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-484-4477 Wells Fargo Insurance Services . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-246-4416

Capital Improvement Management Group . . . . . . . . . . . . . . . . . . . . . . . . . . . 303-223-6100 Link Debt Recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-312-0990

DEFAULT INSURANCE

Leaseterm Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . 378-206-2910

DRAIN CLEANING

Precision Concrete Cutting . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-224-0025 Professional Drain Service LLC . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-963-0910

ELECTRICAL

All Pro Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-874-7098 Charger Electric . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-280-2420 Gipco Electric . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-231-3320

ENERGY CONSERVATION/SAVINGS

Questar ThermWise . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-719-0753 Rocky Mountain Power Cool Keeper . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-298-2459

FENCING

INSURANCE

INTERNET

MSD Datastream . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-446-5796 Pingplot . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-712-5094 Sky Satellite . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-978-0022 Windstream Communications . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-993-5512

INTERNET MARKEING

Pingplot . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-712-5094

INVESTMENTS

Salt Lake Real Estate Investors Assoc. . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-645-6405

IRRIGATION

Mountainland Supply Company . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-224-6050

LANDSCAPE MAINTENANCE

Ace Property Maintenance L.L.C. . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-446-4333 Aeroscape . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-569-2383 Affordable Care and Landscape, LLC . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-637-1557 Bee Green Fertilizing Co. . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-446-5796 Cascade Landscape . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-228-0647 Kimball Property Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-571-3351 Landscape Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-261-1733 Lawn Butler . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-916-1214 Pro-Turf Landscape Services LLC . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-692-3186 Suncrest Commercial Landscaping . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-633-2727 Total Landscape Management LLC . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-512-1663 ValleyCrest Landscape Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-561-7541

LANDSCAPING SERVICES

Affordable Lawn Care & Landscape, LLC . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-999-4347

LAUNDRY EQUIPMENT

Appliance Warehouse of America, Inc. . . . . . . . . . . . . . . . . . . . . . . . . . . . 480-388-4004 Azuma Leasing . . . . . . . . . . . . . . . . . . . . . . . . . . . 800-707-1188 Evans, Inc . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-972-6580 Hainsworth Laundry Co. . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-636-1622 Mac Gray . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-685-9176 Mendenhall Equipment . . . . . . . . . . . . . . . . . . . . . 801-298-1133 xt 111

LEAD BASED PAINT REMEDIATION

Salt Lake County Lead Safe Housing . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-468-2077

MAINTENANCE SUPPLIES

Ferguson Enterprises . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-956-3500 HD Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-824-2941

MANAGEMENT COMPANY

Horizon Property Management, LLC . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-939-6033

MARKETING

Scentair . . . . . . . . . . . . . . . . . . . . . . . . . . . 760-443-9705

MOVE IN GIFTS

Chelsies Move In Gifts . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-835-3274

ODOR REMOVAL

BioSweep of Utah . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-550-9764 Fresh Aire Air Fresheners . . . . . . . . . . . . . . . . . . . . . . . . . . 801-877-5888 ScentAir . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-897-5931

PAINT

Kwal Paint, Inc . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-259-3074 PPG Paint . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-633-8465 Sherwin Williams . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-809-2569

PAINTING

Alpine Painting . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-721-5007 CertaPro Painters . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-747-1027 Empire Painting . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-680-4495 Executive Coatings & Contracting, Inc. . . . . . . . . . . . . . . . . . . . . . . . . . . . 303-300-6786 Five Star Painting . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-386-0000 Unforgettable Coatings of Utah, Inc. . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-753-8737

PARKING

Parking Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-671-1803

PARKING ENFORCEMENT

POOL & SPA EQUIPMENT & SERVICE

Aquatech . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-569-0120 Precision Pools & Spas . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-685-2212 Swim Clean . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-265-1707

PRINTING

Delta Painting . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-541-5535 Nine Lives Media . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-487-9999

PROPERTY MAINTENANCE

Bee Green Fertilizing, Co. . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-446-5796 Mountain West Property Solution Inc . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-968-4489 NeighborWorks Provo . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-375-5820 Peak Property Solutions Inc. . . . . . . . . . . . . . . . . . . . . . . . . . . . 877-775-7325 The Handy Handy Man . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-427-6924 Z3Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-860-4400

PROPERTY MANAGEMENT

Action Property Management & Sales . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-763-1801 Advanced Solutions Property Management . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-725-8226 Allison-Shelton Real Estate Services, AMO . . . . . . . . . . . . . . . . . . . . . . . . . . . 602-474-3572 Alliance Property Management . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-391-3913 Bristlecone Management Group . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-349-2585 Century 21Gage Froerer & Associates . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-621-0521 Century 21 McAffee . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-943-9386 Coalition Management . . . . . . . . . . . . . . . . . . . . . . . . . . . 435-649-4994 Colemere Realty Associates . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-272-8192 DBA Re/Max West Property Management . . . . . . . . . . . . . . . . . . . . . . . . . . . 435-787-1111 Desert Sage Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-272-0949 Fortress Property Management, LLC . . . . . . . . . . . . . . . . . . . . . . . . . . . 877-788-7691 Guardian Property Management LLC . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-968-6878 JEM Property Management & Sales LLC . . . . . . . . . . . . . . . . . . . . . . . . . . . 435-586-4415 Jensen Property Management & Leasing . . . . . . . . . . . . . . . . . . . . . . . . . . . 435-628-1678 Ledingham Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-293-1830 Lone Peak Realty & Management . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-268-1087 Manor Service Inc . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-322-3373 Miller & Company Property Management . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-566-7922 Professional Realty Services , L.L.C. . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-450-8432 Real Property Management . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-546-4200 Real Property Management - West LLC . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-281-5508 Rentler . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-860-4661 Safeguard Property Management . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-566-9339 The Handy Handy Man . . . . . . . . . . . . . . . . . . . . . . . . . . . 503-248-4636 Tier One Real Estate . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-898-6909 Utah Investors Realty . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-266-0220 Utah's Prime Property Management . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-627-1132 Vision Real Estate . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-375-3875 Western National Group . . . . . . . . . . . . . . . . . . . . . . . . . . . 949-862-6292 Welch Randall Realty . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-399-5883

ON-SITE-NW SEA

PROPERTY MANAGEMENT SOFTWARE

AppFolio . . . . . . . . . . . . . . . . . . . . . . . . . . . 866-648-1536 Inspeckd.com . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-833-5551 Property Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . 877-826-9700 RealPage, Inc . . . . . . . . . . . . . . . . . . . . . 972-820-3000 x3015 Smart Housing . . . . . . . . . . . . . . . . . . . . . . . . . . . 888-723-8645 Tenant Technologies . . . . . . . . . . . . . . . . . . . . . . . . . . . 503-860-6475

VALLEY, METRO, ARIZONA APT

Downtown Parking Enforcement . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-473-8848

PEST CONTROL

. . . . . . . . . . . . . . . . . . . . . . . . . . . 720-346-5138 Mountainland Supply Company . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-224-6050 Plumbing Experts . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-831-0045 Rescue Rooter, LLC . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-973-2097 Robert W Speirs Plumbing, Inc . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-546-0522 Roto-Rooter . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-330-5278 Rush Plumbing . . . . . . . . . . . . . . . . . . . . . . . . . . . 480-233-8342

Advanced Pest Control Services Inc. . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-292-1950 Eradicare Pest Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-393-7378 JS Property Services . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-652-0171 Preventive Pest . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-566-5590 Terminix . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-973-9511 Thorn Pest Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . 800-626-1156

Salsbury Indu

REAL ESTATE SERVICES

Apartment Realty Advisors . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-531-1221 Coldwell Banker Gold Key Realty Inc . . . . . . . . . . . . . . . . . . . . . . . . . . . 435-753-8824 Equity Real Estate . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-608-8610 Home Basic Real Estate . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-830-1500 ManageCo . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-294-0800 NAI Utah/Mountain West . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-456-8806 WJ Bradley Mortgage Capital Corp . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-613-3761

Big T Recreation Feb, Aug, Oct, Dec . . . . . . . . . . Apr, . . . . . . . . . . .Jun, . . . . . . 801-572-0782

PLAYGROUNDS PLUMBING

Budget Plumbing & Rooter, LLC . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-763-5775 Moen Faucet

Ph: 801-652-4378 Fax: 801-253-9298 www.approvedpainting.com • General painting services • Graffiti removal • Anti-graffiti coatings • Power washing • Waterproof coatings for concrete and parking garages • Low-cost apartment repaints Interior apartment and rental home repaints • Medium to large-scale painting

1010 East 62nd Street, Los Angeles, CA 90001-1598 Phone: 1-800-624-5269 • Fax: 1-800-624-5299 The Landlord Times - Utah • May 2013

RENT PAYMENTS

SteadyPay Payment Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . 270-706-6222

RENTAL LISTINGS

Dogfriendlyrental.com . . . . . . . . . . . . . . . . . . . . . . . . . . 801- 230-4724

RENTAL WEBSITE

Propertypond.com . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-676-5400 Rentler . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-508-4661

RENTERS INSURANCE

Assurant Specialty Property . . . . . . . . . . . . . . . . . . . . . . . . . . . 770-763-1000 ePremium Insurance . . . . . . . . . . . . . . . . . . . . . . . . . . . 800-319-1390 Evolutions Insurance Brokers . . . . . . . . . . . . . . . . . . . . . . . . . . . 877-585-2853 Renters Legal Liability LLC . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-994-0237

SIGNS

Sign-A-Rama . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-484-5576

SUB-METERING

NWP Services Corporation . . . . . . . . . . . . . . . . . . . . . . . . . . . 402-421-1668

TELEVISION

Comcast . . . . . . . . . . . . . . . . . . . . . 801-485-0500 x2658 Direct TV . . . . . . . . . . . . . . . . . . . . . . . . . . . 818-449-4475

TRASH VALET & RECYCLING

Concierge Waste Services . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-971-0719 WSI Of Utah LLC . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-713-1306

TREE SERVICE

Diamond Tree Experts . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-262-1749

RESIDENT SUPPORT

Reliable Tree Care . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-262-7996

RESTORATION COMPANIES

ValetWaste . . . . . . . . . . . . . . . . . . . . . . . . . . . 813-248-1327

Family Support Center . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-955-9110 Belfor Property Restoration . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-936-1212 Servpro of Utah . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-785-5228 Utah Disaster Kleenup . . . . . . . . . . . . . . . . . . . . . 888-utah-udk ext 363

RETAIL

Shop 24 Global . . . . . . . . . . . . . . . . . . . . . . . . . . . 316-755-5880

ROOFING

American Roofing Company . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-269-1276 Kimball Roofing . . . . . . . . . . . . . . . . . . . . . . . . . . . 435-657-9991 Olympus Roofing Inc. . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-975-7663 Whitaker Roofing Services, Inc . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-576-1681

SECURITY

Addtech Controls . . . . . . . . . . . . . . . . . . . . . . . . . . 801-414-9342 Kane Consulting . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-678-9384 Northern Utah Protection . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-985-9462 Paciﬁc National Security . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-596-1272 Securitas Inc . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-262-5678

SECURITY DEPOSIT ALTERNATIVE

SureDeposit . . . . . . . . . . . . . . . . . . . . . . . . . . . 800-531-7873

SHOPPING SERVICE

Shop24 Global LLC . . . . . . . . . . . . . . . . . . . . . . . . . . . 480-284-3693

SIGNS

WASTE REMOVAL

WASTE MANAGEMENT

Ace Disposal . . . . . . . . . . . . . . . . . . . . . . . . . . . 801.363.9995 Allied Waste/ BFI . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-330-6032 Tiger Sanitation . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-978-2287 Valet Waste . . . . . . . . . . . . . . . . . . . . . . . . . . . 813-248-1327 Wasatch Trash Services . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-207-8292 Waste Away Consulting . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-987-0750

WASTE SERVICES

Bin There Dump That . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-888-4676

WATER SYSTEMS

Water Evolution Technologies, Inc . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-623-3127

WEBSITE DESIGN

B5 Marketing . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-794-0020

WHOLESALE SUPPLIERS

Wilmar Industries . . . . . . . . . . . . . . . . . . . . . . . . . . . 856-533-3150

WINDOWS

Advanced Window Products . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-866-8000

WINDOWS & DOORS

Peachtree Windows & Doors . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-566-1255 Simonton Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . 303-903-5739

Hightech Signs . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-972-6464 Sign-a-rama . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-484-5576

SMOKE FREE MULTI-UNIT HOUSING

Salt Lake Valley Health Department . . . . . . . . . . . . . . . . . . . . . . . . . . . 385-468-3835 Utah Department Of Health . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-538-6754

SNOW REMOVAL

Streamline Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-390-1197

SOFTWARE

Real Page, Inc. . . . . . . . . . . . . . . . . . . . . . 972-820-3000 x3015

SALT

The Salt Depot . . . . . . . . . . . . . . . . . . . . . . . . . . . 801-282-1250

SCREENING

The Screening Pros, LLC. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8184445252

• Furniture • Tile • Grout • Air Vent • Use UV Detection Always Done for The Price Quoted! Special Discounts given for Landlords!

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Please Visit us at www.TheLandlordTimes.com

UTAH

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The Landlord Times - Utah • May 2013

Your Local CenturyLink Team is here to help you and your tenants!

Serving the Utah Multifamily Housing Industry More than 6,000 Circulated Monthly www.TheLandlordTimes.com The statements and representations made in advertising and news articles contained in this publication are those of the advertiser and authors and as such do not necessarily reflect the views or opinions of Professional Publishing, Inc. The inclusion of advertising in this publications does not, in any way, comport an endorsement of or support for the products or services offered. Metro Apartment Manager is produced monthly and is published by Professional Publishing Inc.

An Oregon Corporation. PO Box 30327 Portland, OR 97294-3327.

> We offer speeds up to 40 Mbps (where available) > Ask us about our referral program, Internet Basics, and CenturyLink Authorized Reseller program > Low rates, special discounts and money for referrals > We can also help you with your Small Business Needs

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KEEP YOUR PROPERTY PROFITABLE The benefits of smoke-free housing include a reduction in maintenance expenses, a decrease in fire hazard, and an increase in tenant satisfaction. To learn more about what you can do, call the Utah Department of Health at

801.538.6754 or visit tobaccofreeutah.org/aptcondoguide.html

GO SMOKE-FREE

The Landlord Times - Utah â&#x20AC;˘ May 2013

Professional Publishing, Inc

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May 2013

COLORADO

DENVER METRO • COLORADO SPRINGS • BOULDER

Vol. 5 Issue 5

Monthly Circulation To More Than 7,000 Apartment Owners, Property Managers, On-Site & Maintenance Personnel

Obama Administration Announces $1,237,701 to Continue Helping Homeless Persons and Families in Colorado HUD grants renew support for 9 local housing and service projects U.S. Housing and Urban Development (HUD) Secretary Shaun Donovan recently awarded $1,237,701 a second round of grants to support 9 local homeless housing and service programs in Colorado. Provided through HUD’s Continuum of Care programs, funding announced recently will ensure these HUD-assisted local homeless assistance programs remain operating in the coming year. Last March, HUD awarded additional support to hundreds of other existing local programs and will make a third round of funding to support selected new projects later this year. View a complete list of all the Colorado homeless projects awarded funding. Continued on page 2

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“Like many other small businesses, the apartment industry has a considerable stake in tax reform. In addition, we provide homes for millions of Americans covering the entire socioeconomic spectrum," said Moran. "An estimated 300,000 to 400,000 units a year must be built to meet expected demand; yet just 158,000 apartments were delivered in 2012 – not enough to even replace the units lost every year to demolition and obsolescence." To meet the ongoing demand for rental housing, the apartment industry asks Congress to: • Ensure that tax reform is comprehensive and does not reduce corporate taxes at the expense of small businesses.

Current Resident or

• Maintain the current treatment of carried interest to help offset the considerable financial risks in real estate. • Retain the 100 percent deduction for business interest. • Protect the Low-Income Housing Tax Credit program, which is responsible for more than 2.4 million affordable apartment homes. • Respect the estate tax legislation enacted as part of the American Relief Act of 2012. • Modify the section 179D Energy Efficient Commercial Buildings Tax Deduction to enable more properties to qualify for the incentive. “The apartment industry builds vibrant communities by offering Continued on page 3

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Clearing the Air: Best Practices for Enforcing Smoke-free Rules Not long ago, it was common to smell cigarette smoke in Washington workplaces and restaurants. But with mounting evidence that secondhand smoke causes disease and death, and the passage of Washington’s smoke-free indoor air law, people have come to expect clean air where they work and live. Secondhand smoke can cause heart attacks, lung cancer, and trigger longer and more severe asthma attacks in children. It is responsible for an estimated 49,400 deaths among non-smoking adults in the U.S. each year. Yet the home remains one of the most common places where people continue to be exposed—often due to secondhand smoke drifting from a neighboring unit or patio. Today, no-smoking rules are becoming the norm. In fact, ninetytwo percent of Washington renters prefer smoke-free housing. Over the last 10 years, thousands of rental properties across Washington and the nation have gone smoke-free. The trend reflects the benefits of reduced cleaning and turnover costs, fire and property damage prevention, and cleaner, healthier residences. The key to successfully implementing a no-smoking rule is clear and consistent enforcement. Taking the rule seriously from the start, and ensuring that it applies equally to all residents, will send a clear message that smoking is not allowed. Continued on page 3

COLORADO

Obama ...continued from front page “We know these modest investments in housing and serving our homeless neighbors not only saves money, but saves lives,” said Donovan. “These local programs are on the front lines of the Obama Administrations efforts to prevent and end homelessness as we know it once and for all.” HUD’s Continuum of Care grants are awarded competitively to local projects to meet the needs of their homeless clients. The grants fund a wide variety of programs from street outreach and assessment programs to transitional and permanent housing for homeless persons and families. HUD funds are a critical part of the Obama Administration’s strategic plan to prevent and end homelessness. “Despite fiscal challenges, HUD is proving its commitment to prevent homelessness through renewed investments in rental assistance, housing assistance and supportive

services,” said HUD’s Rocky Mountain Regional Administrator Rick M. Garcia. “Combined with the targeted efforts of our local communities, we’ll continue working to move homeless families and individuals to permanent housing.” While the Fiscal Year 2012 funds awarded recently are not impacted by the automatic across-the-board budget cuts under sequestration that began March 1st, Donovan cautioned that future budget cuts may reverse significant reported declines in homelessness: “During this challenging budget climate, we must make certain that we don’t balance our books on the backs of our most vulnerable citizens. When we make even modest investments in these programs, we see a measureable decline in homelessness.” HUD recently announced its 2012 “point in time” estimate of the number of homeless persons in America. Approximately 3,000 cities and

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counties reported 633,782 homeless persons on a single night in January of 2012, largely unchanged from the year before. While HUD found significant declines among the long-term homeless and veterans, local communities reported an increase in the number of sheltered and unsheltered families with children. In Colorado, local communities reported a 10.9 percent overall rise in homelessness in 2012. HUD’s Continuum of Care grants announced recently will continue offering permanent and transitional housing to homeless persons as well as services including job training, health care, mental health counseling, substance abuse treatment and child care. Continuum of Care grants are awarded competitively to local programs to meet the needs of their homeless clients. These grants fund a wide variety of programs from street outreach and assessment programs to transitional and permanent housing for homeless persons and families. In 2010, President Obama and 19 federal agencies and offices that form the U.S. Interagency Council on Homelessness (USICH) launched the nation’s first comprehensive strategy

to prevent and end homelessness. Opening Doors: Federal Strategic Plan to Prevent and End Homelessness puts the country on a path to end veterans and chronic homelessness by 2015 and to ending homelessness among children, family, and youth by 2020.

HUD’s mission is to create strong, sustainable, inclusive communities and quality affordable homes for all. HUD is working to strengthen the housing market to bolster the economy and protect consumers; meet the need for quality affordable rental homes: utilize housing as a platform for improving quality of life; build inclusive and sustainable communities free from discrimination; and transform the way HUD does business. More information about HUD and its programs is available on the Internet at www.hud.gov and http://espanol.hud. gov. You can also follow HUD on twitter @HUDnews, on facebook at www. facebook.com/HUD, or sign up for news alerts on HUD’s News Mailing COLORA List.

Serving the Portland/Vancouver Multifamily Housing Industry More than 21,000 Distributed Monthly www.

STAFF Publisher Will Johnson • will@propubinc.com

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TheLandlordTimes.com The statements and representations made in advertising and news articles contained in this publication are those of the advertiser and authors and as such do not necessarily reflect the views or opinions of Professional Publishing, Inc. The inclusion of advertising in this publications does not, in any way, comport an endorsement of or support for the products or services offered. Metro Apartment Manager is produced monthly and is published by Professional Publishing Inc. An Oregon Corporation. PO Box 30327 Portland, OR 97294-3327. (503) 221-1260 • (800) 398-6751 Copyright 2013. All rights reserved.

COLORADO Serving the Denver Metro Multifamily Housing Industry More than 7,000 Distributed Monthly If your target market includes the rental housing industry in the Denver Metro Area, you will not find a more efficient, cost effective way to reach your target.

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COLORADO

Clearing ...continued from front page The following guidelines will help establish your no-smoking rule: • Write the policy into your lease. Make sure all current and new residents know where smoking is and is not allowed, and that the rule also applies to their guests. • Advertise your property as “no smoking.” Research shows that many renters are even willing to pay more for smoke-free housing. • Tell prospective residents that the building is smoke-free before they apply for an apartment, and remind them as they move in. • Post signs that clearly identify the smoke-free areas on your property. • Offer support to help residents quit smoking. Research shows that

smoke-free housing can help residents quit. Useful tools are available at www.SmokeFreeWashing ton.com. Property managers, owners and residents can work together to establish smoke-free housing. When you visit the property, ask residents if they are happy with the rules, and take note of anything that might indicate smoking, like cigarette butts or ashtrays for example. If you learn that a resident is smoking, enforce the rule like any other. Consider having a friendly face-to-face chat to remind them that they live in a smoke-free property. If there is a second incident, follow up with a nice but firm warning letter that outlines the next steps.

Apartment ...continued from front page housing choice, supporting local small businesses, creating millions of jobs and contributing to the fabric of communities across the country. In fact, apartment homes and our 35 million residents contribute $1.1 trillion annually to the economy and help support nearly 26 million jobs,” Moran added. For more than 20 years, the National Apartment Association (NAA) and the National Multi Housing Council

(NMHC) have partnered on behalf of America’s apartment industry. Drawing on the knowledge and policy expertise of staff in Washington, D.C., as well as the advocacy power of 170 NAA state and local affiliated associations, NAA and NMHC provide a single voice for developers, owners and operators of multifamily rental housing. Apartments and their 35 million residents support more than 25 million jobs and contribute $1.1 trillion to the economy. To learn more about apartments, visit www.weareapart-

Damage like burn holes, stains and carpet odors are expensive to clean when a resident moves out. Some vendors charge more for carpet cleaning or painting due to smoke damage. You may want to use a third party vendor to verify smoke damage and note the charges on the resident’s move-out security deposit statement. Free resources, including an online guide to going smoke-free, are available at www.SmokeFreeWashington. com. Visit the site to read stories from other landlords, and to find tools to help you with the process. Ultimately, going smoke-free is a win-win for you and your residents. One year after my company went smoke-free, an independent resident survey found that nearly three-quar-

ters of all residents were happy with the policy—and 43 percent of residents who smoked even reported smoking less! Smoke-free housing can promote better business and, ultimately, better health. Going smoke-free is the perfect way to protect your bottom line and do the right thing for residents and staff. Amanda Clark is a senior portfolio manager with Guardian Management LLC, a division of Guardian Real Estate Services in Portland, Oregon that manages 280 properties in 7 states. www. gres.com

COLORA

Advertise in the Landlord Times Colorado Circulated to over 7,000 Apartment owners, On-site, and COLORADO Maintenance personnel monthly. Call 503-221-1260 for more information.

ments.org. For more information, contact: NMHC at (202) 974-2300 or info@nmhc.org or www.nmhc.org. NAA at (703) 797-0616 or carole@naahq.org or www.naahq.org/ governmentaffairs.

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WA-RTG-20 Washington

CHECK-IN/CHE

CK-OUT CONDIT

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CHECK-IN/CHECK-OUT CONDITION

REPORT 48-HOUR

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TENANT(S): __________ ADDRESS: __________ ______________________________ ____________________ ____________________ ______ CITY: __________ __________________UN ____________________ IT: ______________ _____ STATE: ________ Rating Scale = (E)Excellent ZIP: _________________ (VG) Very Good (G)Good (F)Fair ((P)Poor IN Out LIVING AREAS WA-RTG-40 Washington In Out KITCHEN In Out BEDROOM 3

NOTICE OF ENTRY TENANT(S): ___________________ ______________________________________ _________ ADDRESS: ___________________ _____________________________UNIT: TENANT(S): ______________________ ______________

___________ ADDRESS: ___________ PET AGREEMENTCITY: ___________________________________ STATE: ________ ZIP: _____________ ______________________ ___________________ D DATE:_____ _________________ CITY:

TENANT INFORMATION

Rating Scale = (E)Excellent (VG) G) Very Good

TENANT(S): ____________________________________________________ DATE:________ ADDRESS: ____________________________________________________ UNIT: _________ LIVING AREAS CITY: _________________________________________ STATE: __________ ZIP: _________ DESCRIPTION OF PET(S)

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48-HOUR NOTICE OF ENTRY

Pursuant to RCW 59.18.150, this is your 48 hour notice that entering the dwelling your la landlord or their agents unit and ______________________ premises located at (Address) will be ______________________ ______________________ ____________ on between the hours of (Date) and . (Time) (Time) The entry will occur for the ______________________ following purpose: ___________ Doors/Woodwork___________ ______________________ _________________________________ ___________ ______________________ Locks ______________________ _ _ BEDROOM

arizona, alaska, california, colorado, delaware, florida, georgia, illinois, indiana, kansas, kentucky, massachusetts, nevada, new Jersey, new york, north carolina, ohio, oregon, pennsylvania, texas, utah, washington, washington d.c., west virginia & more.

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Floor

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Light Fixtures

AGREEMENT

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state specific forms for

Doors/Woodwork

Locks Tenant(s) certify that the above pet(s) are the only pet(s) on the premises. Tenant(s) understands that the additional pet(s) are not permitted unless the landlord gives ten Ceilings ant(s) written permission. Tenant(s) agree to keep the above-listed pets in the premises subject to the following terms and conditions: Electrical Outlets

1) The pet(s) shall be on a leash or otherwise under tenant’sGarbage control Cans when it is outside the tenant’s dwelling unit. TV Antenna/Cable 2) Tenant(s) shall promptly pick up all pet waste from the premises promptly. 3) Tenant(s) are responsible for the conduct of their pet(s) Fireplace at all times. 4) Tenant(s) are liable for all damages caused by their pet(s). 5) Tenant(s) shall pay the additional security deposit listedCleanliness above and/or their rental agreement as a condition to keeping the pet(s) listed above. 6) Tenant(s) shall not allow their pets to cause any sort of disturbance or injury to the BEDROOM other tenants, guests, landlord or any other persons lawfully on the premises. 1 7) Tenant(s) shall immediately report to landlord any typeWalls of damage or injury caused by their pet. Windows 8) This agreement is incorporated into and shall become part of the rental agreement exe -cuted between the parties. Failure by tenant to comply with any part of this agreement Blinds/Drapes shall constitute a material breach of the rental agreement.

Disposal

Dishwasher

Counter Tops

Cabinets

Sink

Floor

Light Fixtures

Ceilings

BEDROOM 2

Landlord

Phone

Blinds/Drapes

BATH ROOM Towel Bars

Method of Service:

Personal Service:

* Add one additional

Walls Windows Blinds/Drapes

Post and Mail:

day for compliance

Sink & Vanity

BEDROOM 2

if served by post

Rods

______________________________ Floor Tenant ______________________________ Light Fixtures Tenant Doors/Woodwork

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Rods

Floor

Light Fixtures

Doors/Woodwork Locks Ceilings Electric Outlets

Essential Services

Tub/Shower Fan (Exhaust) Floor Electric Outlets

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Essential Services

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Smoke Detectors

sales@rentegration.com

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The Landlord Times - Colorado • May 2013 _____________________________ Landlord

BATH ROOM

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permission.

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be reproduced without

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The Landlord Times - Colorado • May 2013