Lanson e brochure by PropelTree

LMec Training excellence summary year : 2014â&#x20AC;&#x201D;2015

INDEX-TOPICS

PAGE

Organization Structure LMEC Opening Inauguration-2014 Toyota Technician Course Toyota Pro Technician [Part-A] & [Part-B] Toyota Body Technician Toyota Paint Technician B&P Service Advisor & General Service Advisor Toyota Parts Man Training Sales Training Photos & Call Centre Training T.TEP On Job Training SGA Training & Award Ceremony Service Manager Induction Training Hiace Training [ B&P,GT,SA,Parts ] Express Maintenance Training [ Batch 1,2 & 3 ] Customer Centricity Workshop Training [ Batch 1 & 2 ] New Hire Training [ Topics, Group photos & Activity photos ] Saarthi Training [ Batch 1 & 2 ] T.TEP New Joiners OJT Closing Ceremony Personal Grooming Training In-Plant Training [ Topics, Group photos & Activity photos ] Security Training Special chauffeur training for Police Department Special technical seminar for Government staff Special technical seminar for CM VVIP Patrol Team

01 02 03 - 16 17 - 24 25 - 30 31 - 35 36 - 58 59 60 - 61 62 63 64 65 - 68 69 - 71 72 - 73 74 - 78 79 - 80 81 82 83 - 84 85 86 87 88

89 90

91 - 100



Air force Training Instructors Training At TKM Zonal & In-dealer Skill Contest – 2015 [ Activity & Award Ceremony ] Sales In-dealer Skill Contest Celebration Photos T.TEP Training Inauguration Program & Career Day Genba Visit to Sri Ram & St. Michaels Polytechnic College DCTC Visitors LMEC Overall Summary & Training Report

101 102 - 105 106 - 108 109 - 110 111 - 118 119 - 125



Corolla Cut Model Kaizen Activities

126 - 130

                               

DCTC ORGANZATION CHART

Mr.T.K.Manikandan Vice Presidentâ&#x20AC;&#x201D;CS

Mr. D.Viswanathan Head DCTC

Mr. Durairaj GT-Instructor Step-1 & 2

Mr. Abdul Gani SA-Instructor Basic & Level 1

Mr. Jothilingam BODY-Instructor Step-1

Mr. Ulmarc PAINT-Instructor Step-1 1

Mr. Narendran SA-Instructor Basic

Mr. Raajesh PARTS Instructor

General Technician Step - 1 Training Toyota Technician Total Training Batches - 14

General Technician Training - STEP 1 Training Name Date Batch Instructor Name

: : : :

Toyota Technician Course 04-08-2014 to 09-08-2014 01 Durai Raj .R

xplaining the Toyota And Toyota history,10 principles,5s,repair manual usage and purpose of periodic maintenance



Technicians are understanding the importance of cylinder bore wear and procedure to measure the cylinder bore wear with cylinder bore gauge .



With guidance technicians are assembling the bore gauge as per procedure and setting the standard value in cylinder gauge with micrometer.



Technicians are practicing & checking with Multimeter,voltage,current and resistance in PARALLEL circuit on EMK.



Technicians are practicing how to check the voltage,current and resistance with Millimeter in SERIES circuit on EMK.



Technicians are practicing to measure the cylinder bore axis wear with cylinder bore gauge.



Step –1 training program covers Lanson Culture Toyota Way,5s,safety,technical,non technical,practical,before after examination,role play,games,EM for general Technicians.

TEAM MEMBERS M.Rathina kumar

CN01A

V,Barath kumar

CN02A

R.Rajesh

CN02C

Oommen varghese

CN02A

R.Ramkey

CN02A

A.Arulanantham

CN02C

D.Dhayaprakash

CN01A

D.Vijay antony

VE01A

General Technician Training - STEP 1 Training Name Date Batch Instructor Name

: : : :

Toyota Technician Course - STEP 1 01-09-2014 to 06-09-2014 - September 02 Durai Raj .R

xplaining the Toyota And Toyota history,10 principles,5s,repair manual usage and purpose of periodic maintenance



Technicians are understanding the importance of cylinder bore wear and procedure to measure the cylinder bore wear with cylinder bore gauge .



With guidance technicians are assembling the bore gauge as per procedure and setting the standard value in cylinder gauge with micrometer.



Technicians are practicing & checking with Multimeter,voltage,current and resistance in PARALLEL circuit on EMK.



Technicians are practicing how to check the voltage,current and resistance with Millimeter in SERIES circuit on EMK.



Step –1 training program covers Lanson Culture Toyota Way,5s,safety,technical, non technical,practical,before after examination,role play,games,EM for general Technicians.

Practical Diagnosis Training

EMK Training

TEAM MEMBERS M.Manikandan

CN01A

L.Vijayaraj

CN01A

C.Dilip Kumar

CN02A

V.Lawson arun

CN02C

N.Ramachadran

CN02E

N.Sheik mohamed

CN02E

A.Velusamy

VE01A

A.Annadurai

CN02D

Group Photo

General Technician Training - STEP 1 Training Name Date Batch Instructor Name

: : : :

Toyota Technician Course - STEP 1 06-10-2014 to 11-10-2014 - October 03 Durai Raj .R

xplaining the Toyota And Toyota history,10 principles,5s,repair manual usage and purpose of periodic maintenance



Technicians are understanding the importance of cylinder bore wear and procedure to measure the cylinder bore wear with cylinder bore gauge



With guidance technicians are assembling the bore gauge as per procedure and setting the standard value in cylinder gauge with micrometer.



Technicians are practicing & checking with Multimeter,voltage,current and resistance in PARALLEL circuit on EMK.



Technicians are practicing how to check the voltage,current and resistance with Millimeter in SERIES circuit on EMK.



Step –1 training program covers Lanson Culture Toyota Way,5s,safety,technical, non technical,practical,before after examination,role play,games,EM for general te

TEAM MEMBERS A.Azhagiya Perumal

CN02A

N.Raja

CN02D

R.Subashvaran

CN01A

C.Kumaresan

CN02D

S.Edwin

CN02E

S.Nagaraj

CN02C

Shyam vignesh

VE01A

M.Rajkumar

PD01A

B.Ramachandran

CN02A

M.Magendran

CN02D

D.Ganesh

PD01A

Lakshmi

Group Photo

College Student

General Technician Training - STEP 1 Training Name Date Batch Instructor Name

: : : :

ToyotaTechnician Course - STEP 1 03-11-2014 to 08-11-2014 - November 04 Durai Raj .R

xplaining the Toyota And Toyota history,10 principles,5s,repair manual usage and purpose of periodic maintenance



Technicians are understanding the importance of cylinder bore wear and procedure to measure the cylinder bore wear with cylinder bore gauge .



With guidance technicians are assembling the bore gauge as per procedure and setting the standard value in cylinder gauge with micrometer.



Technicians are practicing & checking with Multimeter,voltage,current and resistance in PARALLEL circuit on EMK.



Technicians are practicing how to check the voltage,current and resistance with Millimeter in SERIES circuit on EMK.



Step –1 training program covers Lanson Culture Toyota Way,5s,safety,technical, non technical,practical,before after examination,role play,games,EM for general Technicians.

TEAM MEMBERS A.Velmurugan R.Manikandan A.Prabhu M.Santhosh R.Sathyamoorthy R.Venkatesh

CN01A CN02A CN02C CN02D CN02E CN02E

General Technician Training - STEP 1

Course Name :Toyota Technician Course Date : 10-11-2014 to 15-11-2014 Batch : 05 Instructor Name: Durai Raj .R

xplaining the Toyota And Toyota history,10 principles,5s,repair manual usage and purpose of periodic maintenance



Technicians are understanding the importance of cylinder bore wear and procedure to measure the cylinder bore wear with cylinder bore gauge.



With guidance technicians are assembling the bore gauge as per procedure and setting the standard value in cylinder gauge with micrometer.



Technicians are practicing & checking with Multimeter,voltage,current and resistance in PARALLEL circuit on EMK.



Technicians are practicing how to check the voltage,current and resistance with Millimeter in SERIES circuit on EMK.



Clarifying the doubt and practicing in individually as per procedure how measure the cylinder bore with cylinder bore gauge.



Technicians are practicing and procedure to measure the cylinder bore thrust wear with cylinder bore gauge



Step –1 training program covers Lanson Culture Toyota Way,5s,safety,technical, non technical,practical,before after examination,role play,games,EM for general Technicians.

TEAM MEMBERS

S.Gopinath

CN01A

T.Marimuthu

CN02A

D.Gopinath

CN02C

M.Karthick

CN02D

A.Arun

CN02E

R.Kamalakannan

CN02E

D.Mohamed Rafi

CN02D

D.Nagarajan

CN02C

R.Karthikeyan

VE01A

General Technician Training - STEP 1 Course Name Date Batch Instructor Name

: : : :

Toyota Technician Course 01-12-2014 to 06-12-2014 06 Durai Raj .R

xplaining the Toyota And Toyota history,10 principles,5s,repair manual usage and purpose of periodic maintenance



Technicians are understanding the importance of cylinder bore wear and procedure to measure the cylinder bore wear with cylinder bore gauge



With guidance technicians are assembling the bore gauge as per procedure and setting the standard value in cylinder gauge with micrometer.



Technicians are practicing & checking with Multimeter,voltage,current and resistance in PARALLEL circuit on EMK.



Technicians are practicing how to check the voltage,current and resistance with Millimeter in SERIES circuit on EMK.

TEAM MEMBERS K.Sundar

CN01A

K.Karthick

CN02A

Mohamed azarudeen

CN02C

S.Raja

CN02D

R.Rajasekar

CN02E

S.Dhinakar

CN02E

N.T.Vijayan

VE01A

S.Manivannan

PD01A

Course Name :Toyota Technician Course Date :08-12-2014 to 13-12-2014 Batch :07 Instructor Name: Durai Raj .R

TEAM MEMBERS D.Shankaran

CN01A

T.Varadharajan

CN02A

S.Muthukrishna kumar

CN02C

Dhanesh

CN01A

S.Martin adaikalaraj

CN01A

R.Muthu

CN02E

General Technician Training - STEP 1

xplaining the Toyota And Toyota history, 10 principles,5s,repair manual usage and purpose of periodic maintenance



Technicians are understanding the importance of cylinder bore wear and procedure to measure the cylinder bore wear with cylinder bore gauge



With guidance technicians are assembling the bore gauge as per procedure and setting the standard value in cylinder gauge with micrometer.



Technicians are practicing & checking with Millimeter voltage,current and resistance in PARALLEL circuit on EMK.



Technicians are practicing how to check the voltage,current and resistance with Millimeter in SERIES circuit on EMK.



With guidance technicians are practicing with repair manual and how to find the DTC in repair manual and EWD.



Technicians are practicing how to check the voltage,current and resistance with millimeter in SERIES circuit on EMK.



Technicians are understand the Importance of Electrical circuit in automobile



Step –1 training program covers Lanson Culture Toyota Way,5s,safety,technical,non technical,practical,before after examination,role play,games,EM for general Technicians

Course Name :Toyota Technician Course Date :22-12-2014 to 27-12-2014 Batch :08 Instructor Name: Durai Raj .R

TEAM MEMBERS A.Hari Prasad

CN01A

R.Ramesh kanna

CN02A

M.Angala eswaran

CN01A

K.Dinesh

CN02D

B.Sathish

CN02E

R.Arumugam

CN02A

General Technician Training - STEP 1

xplaining the Toyota And Toyota history, 10 principles,5s,repair manual usage and purpose of periodic maintenance



Technicians are understanding the importance of cylinder bore wear and procedure to measure the cylinder bore wear with cylinder bore gauge



With guidance technicians are assembling the bore gauge as per procedure and setting the standard value in cylinder gauge with micrometer.



Technicians are practicing & checking with Millimeter voltage,current and resistance in PARALLEL circuit on EMK.



Technicians are practicing how to check the voltage,current and resistance with Millimeter in SERIES circuit on EMK.



With guidance technicians are practicing with repair manual and how to find the DTC in repair manual and EWD.



Technicians are practicing how to check the voltage,current and resistance with Multimeter in SERIES circuit on EMK.



Technicians are understand the Importance of Electrical circuit in automobile



Step –1 training program covers Lanson Culture Toyota Way,5s,safety,technical,non technical,practical,before after examination,role play,games,EM for general Technicians

TEAM MEMBERS S.Arul dheepan

CN01A

P.Vinoth

CN02A

S,Gurusamy

CN02C

N.Murugan

CN02D

General Technician Training - STEP 1 

Explaining the Toyota And Toyota history, 10 principles,5s,repair manual usage and purpose of periodic maintenance



Technicians are practicing how to check thevoltage,current and resistance with multimeter in SERIES circuit on EMK.



Technicians are understanding the importance of cylinder bore wear and procedure to measure the cylinder bore wear with cylinder bore gauge



Technicians are understand the Importance of Electrical circuit in automobile



With guidance technicians are practicing with repair manual and how to find the DTC in repair manual and EWD.



Technicians are practicing how to check the voltage,current and resistance with Multimeter in SERIES circuit on EMK.



With guidance technicians are assembling the bore gauge as per procedure and setting the standard value in cylinder gauge with micrometer.



Technicians are practicing & checking with Multimeter voltage,current and resistance in PARALLEL circuit on EMK.

Course Name

Toyota Technician Course

Date

19-01-2015 to 24-01-2015

Batch

Instructor Name

Durai Raj .R

General Technician Training - STEP 1 

Explaining the working principle and basics of overhauling about brake system.



With guidance technicians are practicing with repair manual and how to find the DTC in repair manual and EWD.



Technicians are practicing and procedure to measure the cylinder bore thrust wear with cylinder bore gauge



Technicians are understanding the importance of cylinder bore wear and procedure to measure the cylinder bore wear with cylinder bore gauge



With guidance technicians are observe how to assemble the bore gauge as per procedure and setting the standard value in cylinder gauge.



On OJT Technicians are practicing to disassemble and assemble the differential unit



As per repair manual technician adjusting the backlash and checking with dial gauge



After adjusting the backlash technician are tightening the mounting bolt to specified torque as per repair manual.

TEAM MEMBERS S.Muthukumar

CN02C

G.Karthick

CN02A

P.Raja

CN02C

M.Subramanian

CN02D

S.Balachandran

PD01A

Course Name

Toyota Technician Course

Date

23-03-2015 to 28-03-2015

Batch

Instructor Name

Durai Raj .R

Course Name

Toyota Technician Course

Date

25-05-2015 to 30-05-2015

Batch

Instructor Name

Durai Raj .R

TEAM MEMBERS K.Vignesh

CN01A

R.Vijayakuamar

CN02A

J.Vasim ahmed

CN02A

R.Ramachandra boopathi

CN02A

S.Sathish

CN02C

K.Ramki

VE01A

General Technician Training - STEP 1



Explaining the working principle and basics of overhauling about brake system.



With guidance technicians are practicing with repair manual and how to find the DTC in repair manual and EWD



Technicians are practicing and procedure to measure the cylinder bore thrust wear with cylinder bore gauge



Technicians are understanding the importance of cylinder bore wear and procedure to measure the cylinder bore wear with cylinder bore gauge

With guidance technicians are observe how to assemble the bore gauge as per procedure and setting the standard value in cylinder gauge.



On OJT Technicians are practicing to disassemble and assemble the differential unit



As per repair manual technician adjusting the backlash and checking with dial gauge



After adjusting the backlash technician are tightening the mounting bolt to specified torque as per repair manual.

General Technician Training - STEP 1

Course Name

Toyota Technician Course

Date

03-08-2015 to 08-08-2015

Batch

Instructor Name

Durai Raj .R

xplaining the working principle and basics of overhauling about brake system.



With guidance technicians are practicing with repair manual and how to find the DTC in repair manual and EWD

TEAM MEMBERS M.KARTHIK

M.MANI KANDAN

R.RAVI CHANDRAN

B.HARI KRISHNAN

M.SELVAKUMAR

P. VINOTH KUMAR

J.GANAPATHI

S.SATHIYA MURTHY

G.RAJU

S.RAGHUL



Technicians are practicing and procedure to measure the cylinder bore thrust wear with cylinder bore gauge



Technicians are understanding the importance of cylinder bore wear and procedure to measure the cylinder bore wear with cylinder bore gauge



With guidance technicians are observe how to assemble the bore gauge as per procedure and setting the standard value in cylinder gauge.



On OJT Technicians are practicing to disassemble and assemble the differential unit.As per repair manual technician adjusting the backlash and checking with dial gauge. After adjusting the backlash technician are tightening the mounting bolt to specified torque as per repair manual

General Technician Training - STEP 1 Course Name

Toyota Technician Course

Date

07-09-2015 to 12-09-2015

Batch

Instructor Name

Durai Raj .R

TEAM MEMBERS A.VELUPANDI

B.VEERAMANI

T.PRASATH

K.RAJADURAI

A.KALAIYARASAN

K.KRISHNAMOORTHY

S.SHAIK IMRAN

M.JAINUL ABDEEN MAJID HUSSAIN



xplaining the Toyota and Toyota history,10 Principles,5s,repair manual usage and purpose of periodic maintenance

Technicians are understanding the importance of cylinder bore wear and procedure to measure the cylinder bore wear with cylinder bore gauge



With guidance technicians are observe how to assemble the bore gauge as per procedure and setting the standard value in cylinder gauge.



Explaining the working principle and basics of overhauling about brake system.



On OJT Technicians are practicing to disassemble and assemble the differential unit



With guidance technicians are practicing with repair manual and how to find the DTC in repair manual and EWD



As per repair manual technician adjusting the backlash and checking with dial gauge



After adjusting the backlash technician are tightening the mounting bolt to specified torque as per repair manual.



Step –1 training program covers Lanson Culture Toyota Way,5s,safety,technical, non technical,practical,before after examination,role play,games,EM for general Technicians.



Technicians are practicing and procedure to measure the cylinder bore thrust wear with cylinder bore gauge

General Technician Training - STEP 1 Course Name

Toyota Technician Course

Date

12-10-2015 to 17-10-2015

Batch

Instructor Name

Durai Raj .R

xplaining the Toyota and Toyota history,10 Principles,5s,repair manual usage and purpose of periodic maintenance



Explaining the working principle and basics of overhauling about brake system.



With guidance technicians are practicing with repair manual and how to find the DTC in repair manual and EWD



Technicians are practicing and procedure to measure the cylinder bore thrust wear with cylinder bore gauge

TEAM MEMBERS A.DINESH

G.RAVICHANDRAN

P.VINOTHKUMAR

D.SATHISH

S.ARUN KUMAR

K.JALEEL

K.GNANA PRAKASH

D.PRABHAKARAN

A.GUGAN

B.PRAKASH



With guidance technicians are observe how to assemble the bore gauge as per procedure and setting the standard value in cylinder gauge.



On OJT Technicians are practicing to disassemble and assemble the differential unit



As per repair manual technician adjusting the backlash and checking with dial gauge



After adjusting the backlash technician are tightening the mounting bolt to specified torque as per repair manual.



Step –1 training program covers Lanson Culture Toyota Way,5s,safety,technical, non technical,practical,before after examination,role play,games,EM for general Technicians.

Technicians are understanding the importance of cylinder bore wear and procedure to measure the cylinder bore wear with cylinder bore gauge

Higher Authorization for Step - 2 Training

General Technician Step - 2 [Part A] Training Toyota Pro Technician Total Training Batches - 04

General Technician Training - STEP 2 [Part –A] Training Name Date Batch Instructor Name

: : : :

Toyota Pro Technician Course 18-08-2014 to 23-08-2014 01 Durai Raj .R



Explaining the Toyota And Toyota history,10 principles,5s,repair manual usage and purpose of periodic maintenance



Technicians are understanding the importance of cylinder bore wear and procedure to measure the cylinder bore wear with cylinder bore gauge .



With guidance technicians are assembling the bore gauge as per procedure and setting the standard value in cylinder gauge with micrometer.



Technicians are practicing & checking with Multimeter,voltage,current and resistance in PARALLEL circuit on EMK.



Technicians are practicing how to check the voltage,current and resistance with Multimeter in SERIES circuit on EMK.



Step –1 training program covers Lanson Culture Toyota Way,5s,safety,technical, non technical,practical,before after examination,role play, for general Technicians.

TEAM MEMBERS P.RAMAKRISHNAN

CN01A

A.YASIN

PD01A

R.SANTHOSHRAJ

CN02E

R.KRISHANAN

CN02D

S.AMUDHAVANAN

CN02D

A.SUBASH CHANDARA BOSE

CN01A

M.SIVALINGAM

VE01A

B.GANESHKUMAR

PD01A

Remarks : This sheet represents the summary of 1st batch Step –2 training program. 6 days training program covers Lanson Culture Toyota Way,5s,safety,technical, non technical,practical,before after examination,role play,games,EM for general technicians.

General Technician Training - STEP 2 [Part –A] Training Name Date Batch Instructor Name

: : : :

Toyota Pro Technician Course 15-09-2014 to 20-09-2014 02 Durai Raj .R



Explaining the Toyota And Toyota history,10 principles,5s,repair manual usage and purpose of periodic maintenance



Technicians are understanding the importance of cylinder bore wear and procedure to measure the cylinder bore wear with cylinder bore gauge .



With guidance technicians are assembling the bore gauge as per procedure and setting the standard value in cylinder gauge with micrometer.



Technicians are practicing & checking with Multimeter,voltage,current and resistance in PARALLEL circuit on EMK.



Technicians are practicing how to check the voltage,current and resistance with Multimeter in SERIES circuit on EMK.



Step –1 training program covers Lanson Culture Toyota Way,5s,safety,technical, non technical,practical,before after examination,role play, for general Technicians

TEAM MEMBERS G.JOTHIRAJAN

CN01A

S.DEEPAK

CN01A

M.NAFISKHAN

CN02A

S.SOORIYAKUMAR

CN02D

T.RAJ KUMAR

CN02E

S.MURUGANANDHAM

VE01A

S.RAMADOSS

CN02D

Remarks : This sheet represents the summary of 2nd batch Step –2 training program. 6 days training program covers Lanson Culture Toyota Way,5s,safety,technical, non technical,practical,before after examination,role play,games,EM for general technicians.

General Technician Training- STEP 2 [Part –A] Training Name Date Batch Instructor Name

: : : :

Toyota Pro Technician Course 13-10-2014 to 18-10-2014 03 Durai Raj .R



Explaining the Toyota And Toyota history,10 principles,5s,repair manual usage and purpose of periodic maintenance



Technicians are understanding the importance of cylinder bore wear and procedure to measure the cylinder bore wear with cylinder bore gauge .



With guidance technicians are assembling the bore gauge as per procedure and setting the standard value in cylinder gauge with micrometer.



Technicians are practicing & checking with Multimeter,voltage,current and resistance in PARALLEL circuit on EMK.



Technicians are practicing how to check the voltage,current and resistance with Multimeter in SERIES circuit on EMK. Step –1 training program covers Lanson Culture Toyota Way,5s,safety,technical,non tech nical,practical,before after examination,role play, for general Technicians.



TEAM MEMBERS J.RUBALINGAM

CN01A

D.RAMKUMAR

CN01A

G.JANARTHANAN

CN02C

K.SARAVANAN

CN02D

R.MALAYAN

PD01A

S.VISWANATHAN

PD01A

P.RAJA

CN02D

T.ARVIND

VE01A

R.RAMKEY

CN02A

Remarks : This sheet represents the summary of 3rd batch Step –2 training program. 6 days training program covers Lanson Culture Toyota Way,5s,safety,technical, non technical,practical,before after examination,role play,games,EM for general technicians.

General Technician Training - STEP 2 [Part-A] 

Explaining the working principle and basics of overhauling about brake system.



With guidance technicians are practicing with repair manual and how to find the DTC in repair manual and EWD.



Technicians are practicing and procedure to measure the cylinder bore thrust wear with cylinder bore gauge



Technicians are understanding the importance of cylinder bore wear and procedure to measure the cylinder bore wear with cylinder bore gauge



With guidance technicians are observe how to assemble the bore gauge as per procedure and setting the standard value in cylinder gauge.



On OJT Technicians are practicing to disassemble and assemble the differential unit



TEAM MEMBERS M.RATHINA KUMAR

CN01A

S.RAMACHANDRAN

CN01A

As per repair manual technician S.SRINATH adjusting the backlash and checking M.ASHOKUMAR with dial gauge A.JEYASEELAN After adjusting the backlash J.AMARESAN technician are tightening the S.SATHYA SAIBABA mounting bolt to specified torque as V.BABU per repair manual. M.MAHENDRAN K.DHINAKARAN

CN02C CN02A PD01A PD01A CN02C VE01A CN02D CN02E

Course Name

Toyota Pro Technician Course

Date

09-02-2015 to 14-02-2015

Batch

Instructor Name

Durai Raj .R

Higher Authorization for Step - 2 Training

General Technician Step - 2 [Part B] Training Toyota Pro Technician Total Training Batches - 04

General Technician Training - STEP 2 [Part-B] Course Name

Toyota Pro Technician Course

Date

06-07-2015 to 11-07-2015

Batch

Instructor Name

Durai Raj .R

TEAM MEMBERS G.JANARTHANAN P.KALAISELVAN

M.SIVALINGAM M.KARTHIK

S.AMUDHAVANAN

P.MANIKANDAN

M.MAGENDRAN

M.SURESH

RUBA LINGAM T.NATARAJAN

R.DINESH KUMAR

xplaining the Toyota and Toyota history,10 Principles,5s,repair manual usage and purpose of periodic maintenance.



TK San [ VP-CS ] Rubbesh San [Group Head - Service ] and Arunachalam San [GT Instructor NMEC, TKM ] Kick starting the First batch of Step 2 [Part B].



Recap of Day one and explaining the basics of overhauling (Petrol And Diesel Engine, differential, transmission and transaxle)



Explaining the basics of electricity, practicing to check the resistance with multi meter in electricity master kit



Explaining the basics of electricity, practicing to check the current with multi meter In electricity master kit



Explaining the basics of electricity, practicing to check the voltage with multi meter in electricity master kit



On OJT Technicians are practicing to disassemble and assemble the differential unit



Technicians are practicing to measure the cylinder bore axis wear with cylinder bore gauge.



Technicians Are Practicing And Procedure To Measure The Cylinder Bore Thrust Wear With Cylinder Bore Gauge



Step –1 training program covers Lanson Culture Toyota Way,5s,safety,technical, non technical, practical, before and after examination, role play, for general Technicians.

General Technician Training - STEP 2 [Part-B]

xplaining the Toyota and Toyota history,10 Principles,5s,repair manual usage and purpose of periodic maintenance



Recap of Day one and explaining the basics of overhauling (Petrol And Diesel Engine,differential,transmission and transaxle)



Explaining the basics of electricity, practicing to check the resistance with multi meter in electricity master kit



Explaining the basics of electricity, practicing to check the current with multi meter In electricity master kit



Explaining the basics of electricity, practicing to check the voltage with multi meter in electricity master kit



On OJT Technicians are practicing to disassemble and assemble the differential unit



On OJT technicians assembled as per repair manual checking the pre load In differential unit



Technicians are practicing to measure the cylinder bore axis wear with cylinder bore gauge.



Technicians Are Practicing And Procedure To Measure The Cylinder Bore Thrust Wear With Cylinder Bore Gauge

Course Name

Toyota Pro Technician Course-Part-B

Date

20-07-2015 to 25-07-2015

Batch

Instructor Name

Durai Raj .R

TEAM MEMBERS S.SREEJITH

CN01A

A.JAYASEELAN

PD01A

S.MURUGANANDHAM

VE01A

P.RAJA

CN02D

A.SUBASH CHANDRA BOSE

CN01A CN02A

V.SURESH KUMAR

General Technician Training - STEP 2 [Part-B]

xplaining the Toyota and Toyota history,10 Principles,5s,repair manual usage and purpose of periodic maintenance



Recap of Day one and explaining the basics of overhauling (Petrol And Diesel Engine,differential,transmission and transaxle)



Explaining the basics of electricity, practicing to check the resistance with multi meter in electricity master kit



Explaining the basics of electricity , practicing to check the current with multi meter In electricity master kit



Explaining the basics of electricity, practicing to check the voltage with multi meter in electricity master kit



On OJT Technicians are practicing to disassemble and assemble the differential unit



On OJT technicians assembled as per repair manual checking the pre load In differential unit



Technicians are practicing to measure the cylinder bore axis wear with cylinder bore gauge.



Technicians Are Practicing And Procedure To Measure The Thrust Wear With Cylinder Bore Gauge



Step –1 training program covers Lanson Culture Toyota Way,5s,safety,technical,non technical,practical,before after examination,role play, for general Technicians.

Course Name

Toyota Pro Technician Course-Part-B

Date

17-08-2015 to 22-08-2015

Batch

Instructor Name

Durai Raj .R

Cylinder Bore

TEAM MEMBERS S.DEEPAK

CN01A

M.RATHINAKUMAR

CN01A

E.SELVAKUMAR

CN02A

S.RAMADOSS

CN02D

J.AMARESAN

PD01A VE01A

A.YASIN

General Technician Training - STEP 2 [Part-B]



On OJT technicians assembled as per repair manual checking the pre load In differential unit



Technicians are practicing to measure the cylinder bore axis wear with cylinder bore gauge.



Explaining the basics of electricity, practicing to check the resistance with multi meter in electricity master kit

Technicians Are Practicing And Procedure To Measure The Cylinder Bore Thrust Wear With Cylinder Bore Gauge



Explaining the basics of electricity, practicing to check the current with multi meter In electricity master kit

Explaining the basics of electricity, practicing to check the voltage with multi meter in electricity master kit



Step –1 training program covers Lanson Culture Toyota Way,5s,safety,technical, non technical, practical, before after examination, role play, for general Technicians.

xplaining the Toyota and Toyota history,10 Principles,5s,repair manual usage and purpose of periodic maintenance



Recap of Day one and explaining the basics of overhauling (Petrol And Diesel Engine,differential,transmission and transaxle)

On OJT Technicians are practicing to disassemble and assemble the differential unit

Course Name

Toyota Pro Technician Course-Part-B

Date

21-09-2015 to 26-09-2015

Batch

Instructor Name

Durai Raj .R

TEAM MEMBERS G.JOTHIRAJAN

S.VENKATACHALAPATHY

T.ARVIND

R.RAMKEY

K.RAJESH

P.RAM KUMAR

K.SARAVANAN

Body Technician Step - 1 Training Toyota Body Technician Total Training Batches - 06

Step-1 Body Technician Training - 1st batch Course Name

Toyota Body Technician Course

Date

11-08-2014 to 22-08-2014

Batch

001

Instructor Name

Mr. Jothilingam .S

TEAM MEMBERS S.Vijayakumar

CN02A

E.Saravanan

CN02D

M.Angas

VE01A

T.Azarudeen

CN02A CN02C

T.surya narayanan



Induction class contents - Toyota way, Toyota history, two pillars of toyota, ten principles,5s and also will conduct a pre-test to understand their current knowledge level. Will do daily revision on previous classes. vehicle body constructions (unibody,frame body) passenger car body classifications and theory using for washer welder machine Explaining the panel repair methods and how to attend the minor damage repairs training and usage of hammer dolly technique. Briefly explain about the ON dolly and OFF dolly technique Briefly explain about the usage method of washer welding machine, settings and operation about washer welding,hand pulling, spot shrinking, continuous shrinking and machine settings etc… On Job Training on washer welding and pulling, shrinking methods (spot shrinking, continuous shrinking and line shrinking procedures) Explain the SST usage and how to remove paint by using the SST and sand papers. We involve the technicians on practicing paint removal process by using the single action sander 80 grit sand papers Explaining putty application methods and practicing in putty mixing, application and sanding process. Explaining usage of tools and equipment's, etc. Explaining Toyota recommended welding machines settings and operating (SPOT and MIG welding), then the trainees are practicing in welding process.

Course Name

Toyota Body Technician Course

Date

01-09-2014 to 11-09-2014

Batch

Instructor Name

Jothilingam .S

TEAM MEMBERS K.Ashok Kumar

CN02C

G.Yuvaraj

CN02D

D.Anand

CN01A

Body Technician Training - STEP 1 [Batch-2] 

Briefly explaining how to use washer welding machine settings and operating (washer welding,hand pulling,spot shrinking and continuous shrinking machine settings)



Recap of N th day and explaining the vehicle body constructions (unibody,frame body) and passenger car body classifications theory and using for washer welder machine theory



Explaining the panel repair methods and how to attend the minor damage repairs then training for hammer and dolly technique. Understanding was on dolly off dolly technique



Practiced on washer welding and pulling, shrinking methods (spot shrinking, continuous shrinking and line shrinking procedures)



Explaining how to remove paint on which tool and which sand papers. Then the technicians practicing on paint removal process on single action sander 80 grit sand papers



Explaining and training featheredging process, how to taken of featheredging 30mm of the repaired panel (ED coat, primer and top coat) and usages of tools



Explaining putty application methods and practicing in putty mixing, application and sanding process. Explaining usage of tools and equipment's, etc.



Explaining Toyota recommended welding machines settings and operating (SPOT and MIG welding), then the trainees are practicing in welding process.

Body Technician Training - STEP 1 [Batch-3]

Course Name

Toyota Body Technician Course

Date

03-11-2014 to 13-011-2014

Batch

Instructor Name

Jothilingam .S



Explaining the Toyota and Toyota history, Toyota's two pillers,ten priciple,5s then conducting to pre-test examination Recap of day one and explaining the vehicle body constructions (unibody,frame body) and passenger car body classifications theory and using for washer welder machine theory Explaining the panel repair methods and how to attend the minor damage repairs then training for hammer and dolly



TEAM MEMBERS G.Vishal

VE01A

A.Felix raj

CN02A

E.Radha krishnan

CN02D

K.Arumugam

CN01A

J.Martin

CN02D

technique. Understanding was on dolly off dolly technique Briefly explaining how to use washer welding machine settings and operating (washer welding,hand pulling,spot shrinking and continuous shrinking machine settings) Practiced on washer welding and pulling, shrinking methods (spot shrinking, continuous shrinking and line shrinking procedures) Explaining how to remove paint on which tool and which sand papers. Then the technicians



practicing on paint removal process on single action sander 80 grit sand papers Explaining and training featheredging process, how to taken of featheredging 30mm of the repaired panel (ED coat, primer and top coat) and usages of tools Explaining putty application methods and practicing in putty mixing, application and sanding process. Explaining usage of tools and equipment's, etc. Explaining the trainees are practicing in welding process.

TEAM MEMBERS

P.Dhinakaraselvan

CN01A

G.Sivakumar

CN02D

D.Sridhar

CN02D

V.Silambarasan

PD01A

Body Technician Training - STEP 1 [Batch-4] 



Briefly explaining how to use washer welding machine settings and operating (washer welding,hand pulling,spot shrinking and continuous shrinking machine settings)



Practiced on washer welding and pulling, shrinking methods (spot shrinking, continuous shrinking and line shrinking procedures)



Explaining how to remove paint on which tool and which sand papers. Then the technicians practicing on paint removal process on single action sander 80 grit sand papers

Course Name

Toyota Body Technician Course

Date

15-12-2014 to 25-12-2014

Batch

Instructor Name

Jothilingam .S



Explaining and training featheredging process, how to taken of featheredging 30mm of the repaired panel (ED coat, primer and top coat) and usages of tools Explaining putty application methods and practicing in putty mixing, application and sanding process. Explaining usage of tools and equipment's, etc. Explaining Toyota recommended welding machines settings and operated (SPOT and MIG welding). then the trainees are practicing in welding process

Body Technician Training - STEP 1 [Batch-5] 

Explaining the Toyota and Toyota history, Toyota's two pillers,ten priciple,5s then conducting to pre-test examination



Recap of day one and explaining the vehicle body constructions (unibody,frame body) and passenger car body classifications theory and using for washer welder machine theory



Explaining the panel repair methods and how to attend the minor damage repairs then training for hammer and dolly technique. Understanding was on dolly off dolly technique



Briefly explaining how to use washer welding machine settings and operating (washer welding, hand pulling,spot shrinking and continuous shrinking machine settings)



Practiced on washer welding and pulling, shrinking methods (spot shrinking, continuous shrinking and line shrinking procedures)



Explaining how to remove paint on which tool and which sand papers. Then the technicians practicing on paint removal process on single action sander 80 grit sand papers

15-06-2015 to 25-06-2015

Batch

Instructor Name

Jothilingam .S

Explaining and training featheredging process, how to taken of featheredging 30mm of the repaired panel (ED coat, primer and top coat) and usages of tools



Explaining putty application methods and practicing in putty mixing, application and sanding process. Explaining usage of tools and equipment's, etc.



Explaining Toyota recommended welding machines settings and operated (SPOT and MIG welding). then the trainees are practicing in welding process.

TEAM MEMBERS

Course Name Toyota Body Technician Course Date



C.Gopinath

CN02A

M.Vigneshwar

CN02A

S.Arun kumar

CN02D

M.Ramamoorthi

CN02D

Body Technician Training - STEP 1 [Batch-6] 



Explaining the Toyota and Toyota history, Toyota's two pillers,ten priciple,5s then conducting to pre-test examination Recap of day one and explaining the vehicle body constructions (uni body, frame body) and passenger car body classifications theory and using for washer welder machine theory Explaining the panel repair methods and how to attend the minor damage repairs then training for hammer and dolly technique. Understanding was on dolly off dolly technique



Briefly explaining how to use washer welding machine settings and operating (washer welding, hand pulling,spot shrinking and continuous shrinking machine settings) Practiced on washer welding and pulling, shrinking methods (spot shrinking, continuous shrinking and line shrinking procedures) Explaining how to remove paint on which tool and which sand papers. Then the technicians practicing on paint removal process on single action sander 80 grit sand papers



Explaining and training featheredging process, how to taken of featheredging 30mm of the repaired panel (ED coat, primer and top coat) and usages of tools Explaining putty application methods and practicing in putty mixing, application and sanding process. Explaining usage of tools and equipment's, etc. Explaining Toyota recommended welding machines settings and operated then the trainees are practicing in welding process……….

TEAM MEMBERS

Course Name Toyota Body Technician Course Date

01-09-2015 to 11-09-2015

Batch

Instructor Name

Jothilingam .S

M.Baskar

CN01A

M.Highcort maharaja

CN02A

N.Rajkumar

CN02C

S.Aravindhan

VE01A

Paint Technician Step - 1 Training Toyota Paint Technician Total Training Batches - 05

Paint Technician Training-STEP 1 Explaining the Toyota and Toyota history, Toyota's two pillars, ten priciple,5s then conducting to pre-test examination. Surface Preparation Theory Explain to Purpose of Surface Preparation And Materials Type of Putty, Type of Primer, Type of Surfacer. Surface Preparation Toyota Way- Final Practice Evaluation Old door skin Paint Removal, Fether Edge, Putty Application and Putty Sanding. Surface Preparation Toyota Way- Final Practice Evaluation Old door skin Paint Removal, Fether Edge, Practice Spray Gun Operation class- Spray Gun Setting is change's Whatever Defect is created Seeds, Runs, Orange Peel, Mottling, And Explain To Solution . Explaining Top coating Toyota Way-practical Demo Gun Setting, pattern Over lapping, Stock Speed, Movement, Applying Paint Thickness, Discharge Amount. Explaining Top coating Toyota Way-practical Demo Gun Setting, pattern Over lapping, Stock Speed, Movement, Water Spraying practice customer panels Painting After Practice How to Use Paint consumables Coat Thickness paint DFT (dry Film thickness ) Explaining Color Matching-Toyota Way-Demo View Angles Center View, Direct View, IN Direct View ,And Hue, value, Chroma Color difference And Safety Items. Training Name:

Toyota Paint Technician Course

Date:

04-08-2014 TO 14-08-2014

Batch:

Instructor Name:

B.Ulmarc

Team Members Mr. D.Prabakaran Mr. E.Ganesh Mr. V.Ravindran

Paint Technician Training-STEP 1

Explaining Top coating Toyota Way-practical Demo xplaining the Toyota and Toyota history, Toyota's Gun Setting, pattern Over lapping, Stock Speed, two pillars, ten priciple,5s. Movement, Applying Paint Thickness, Discharge Amount. Surface Preparation Theory Explain to Purpose of Surface Preparation And Materials Type of Putty, Explaining Top coating Toyota Way-practical Demo Type of Primer, Type of Surfacer. Gun Setting, pattern Over lapping, Stock Speed, Movement, Water Spraying practice customer panels Surface Preparation Toyota Way- Final Practice Evalu- Painting ation Old door skin Paint Removal, Fether Edge, Putty Application and Putty Sanding. After Practice How to Use Paint consumables Coat Thickness paint DFT (dry Film thickness ) Explaining Surface Preparation Toyota Way- Final Practice Evaluation Old door skin Paint Removal, Fether Edge, Color Matching-Toyota Way-Demo View Angles Practice, Spray Gun Operation class- Spray Gun SetCenter View, Direct View, IN Direct View ,And Hue, ting is change's Whatever Defect is created Seeds, value, Chroma Color difference And Safety Items. Runs, Orange Peel, Mottling, And Explain To Solution . Training Name:

Toyota Paint Technician Course

Team Members

Date:

03-11-2014 To 13-11-2014

Mr. A.Amal Raj

Mr.C.Sandhana Murugan

Batch:

Mr.R.Venkatesh

Mr.L.Leo

Instructor Name:

B.Ulmarc

Paint Technician Training-STEP 1

xplaining the Toyota and Toyota history, Toyota's two pillars, ten priciple,5s principle. Surface preparation Theory Explain to Purpose of Surface Preparation And Materials Type of Putty, Type of primer, Type of surface Surface Preparation Toyota Way-final Practice Evaluation Old door skin. Paint Removal ,Fether Edge, putty Application And Putty Sanding. Spray Gun Operation class- Spray Gun Setting is changes Whatever Defect is created Seeds, Runs, Orange Peel, Mottling, And Explain To Solution Color Matching Toyota Way -Group discussion and Understanding to 3primary Color, Secondary color, Complementary Color, and under tone Color Explain On Job training Surfacer Application One coat 30 to40 microns And Two coat Thickness, Air Pressure reverse masking And Safety Items Explaining Top coating Toyota Way-practical Demo Gun Setting, pattern Over lapping, Stock Speed, Movement, Applying Paint Thickness, Discharge Amount. Color Matching-Toyota Way-Demo View Angles Center View, Direct View, IN Direct View ,And Hue,value,Chroma Color difference And Safety Items. Polishing-Toyota Way -Demo Compare to OE Panel Explain To Solution1500 water sheet [or] 2000 Water Sheet To Applying Body Panel After Sanding.

Training Name:

Toyota Paint Technician Course

Date:

01-12-2014 TO 11-12-2014

Batch:

Instructor Name:

B.Ulmarc

Team Members Mr. S.K.Mohan Mr. K.Prem Kumar Mr.S.Palanivel Mr.T.Sridharan

Paint Technician Training-STEP 1

 Explaining the Toyota and Toyota history, Toyota's two pillars, ten priciple,5s principle.  Surface preparation Theory Explain to Purpose of Surface Preparation And Materials Type of Putty, Type of primer, Type of surface  Surface Preparation Toyota Way-final Practice Evaluation Old door skin. Paint Removal ,Fether Edge, putty Application And Putty Sanding.  Spray Gun Operation class- Spray Gun Setting is changes Whatever Defect is created Seeds, Runs, Orange Peel, Mottling, And Explain To Solution  Color Matching Toyota Way -Group discussion and Understanding to 3primary Color, Secondary color, Complementary Color, and under tone Color Explain  On Job training Surfacer Application One coat 30 to40 microns And Two coat Thickness, Air Pressure reverse masking And Safety Items  Explaining Top coating Toyota Way-practical Demo Gun Setting, pattern Over lapping, Stock Speed, Movement, Applying Paint Thickness, Discharge Amount.  Color Matching-Toyota Way-Demo View Angles Center View, Direct View, IN Direct View, And Hue,value,Chroma Color difference And Safety Items.  Polishing-Toyota Way -Demo Compare to OE Panel Explain To Solution1500 water sheet [or] 2000 Water Sheet To Applying Body Panel After Sanding.

Training Name:

Toyota Paint Technician Course

Date:

01-06-2015 TO 11-06-2015

Batch:

Instructor Name:

B.Ulmarc

Team Members Mr. P.Parthiban Mr. N.Srinivasan

Mr.Mohamed Assif

Paint Technician Training-STEP 1

E S

mentary Color, and under tone Color Explain

xplaining the Toyota and Toyota history, Toyota's two pillars, ten priciple,5s principle.

urface preparation Theory Explain to Purpose of Surface Preparation And Materials Type of Putty, Type of primer, Type of surface

n Job training Surfacer Application One coat 30 to40 microns And Two coat Thickness, Air Pressure reverse masking And Safety Items

xplaining Top coating Toyota Way-practical Demo Gun Setting, pattern Over lapping, Stock Speed, Movement, Apurface Preparation Toyota Way-final Practice Evaluation plying Paint Thickness, Discharge Amount. Old door skin. Paint Removal ,Fether Edge, putty Application And Putty Sanding. olor Matching-Toyota Way-Demo View Angles Center View, Direct View, IN Direct View, And pray Gun Operation class- Spray Gun Setting is changes Hue,value,Chroma Color difference And Safety Items. Whatever Defect is created Seeds, Runs, Orange Peel, Mottling, And Explain To Solution olishing-Toyota Way -Demo Compare to OE Panel Explain To Solution1500 water sheet [or] 2000 Water Sheet To olor Matching Toyota Way -Group discussion and Un- Applying Body Panel After Sanding. derstanding to 3primary Color, Secondary color, Comple-

Training Name:

Toyota Paint Technician Course

Date:

01-09-2015 To 11-09-2015

Batch:

Instructor Name:

Team Members

B.Ulmarc

Mr. T.Ruban Raj

Mr. M.Mari Muthu

Mr. S.Manoj Kumar

Mr. R.Dinesh Kumar

TSA Induction [B&P] Training Toyota Service Advisor Total Training Batches - 07

Body & Paint Service Advisor Training Team Members Mr. Krishna Kumar [CN01A] Mr. Siva Niranjan[CN01A]

Expectation Mapping /Program Objectives briefing & product line Overview [Toyota Indian Products] Teaching Soft Skills - Customer expectations, required skills For SA, professional skill development Video Presentation - customer handling skills in different situations Introduction of Body & Paint Operation - Pre & post production, role of an estimate & estimation work, painting procedure and repair process Technical Class - Automotive fundamentals- Gasoline Engine operation, EFI, VVTi, AC, Dual VVTi ,Cooling system, Suspension system etc. Practical - Demonstration Of vehicles safety equipment's Practical - Gasoline engine Operation, cooling unit ,brake components & other important technical details explanation Practical Session - Explaining new bumper painting process & complaint identifying methods Practical Session - Role play for estimation process and Awacs process

Body & Paint Service Advisor Training

xpectation Mapping /Program Objectives briefing & product line Overview [Toyota Indian Products] Teaching Soft Skills - Customer expectations, required skills For SA, professional skill development Video Presentation - customer handling skills in different situations Introduction of Body & Paint Operation - Pre & post production, role of an estimate & estimation work, painting procedure and repair process Technical Class - Automotive fundamentals- Gasoline Engine operation, EFI, VVTi, AC, Dual VVTi ,Cooling system, Suspension system etc. Practical - Demonstration Of vehicles safety equipment's Practical - Gasoline engine Operation, cooling unit ,brake components & other important technical details explanation Practical Session - Explaining new bumper painting process & complaint identifying methods Practical Session - Role play for estimation process and Awacs process

Team Members Mr.R .M. Sheikh Mohamed Hussain[TV01A] Mr. G. Selvanathan [CN01A]

Team Members Mr. J. S. Venkatraman[CN01A] Mr. N. Sheikh Mohaideen Kader[CN02D] Mr. R. Sampath Kumar[CN02D] Mr. B.Sivakumar [PD01A]

Body & Paint Service Advisor Training SOFT SKILLS TRAINING 1 - Product line overview , expectation from SA [Customer, Dealer & TKM] , Toyota's 6 steps of service process ,reception process, Ro creation, delivery process in detail SOFT SKILLS TRAINING 2 - Video presentation for customer complaint handling in different situations, JD Power CSI performance & evaluation method briefing . TECHNICAL TRAINING 1 - Warranty policies & procedures, essential tools for SA, orientation production/parts/CR , E-CRB, SMB, C-TDMS usage check & Queries TECHNICAL TRAINING 2 - Expectation from SA [Technical Skill Enhancement] , periodic & severe maintenance Overview & Conditions, basic knowledge of periodic maintenance TECHNICAL TRAINING 3 - Automotive fundamentals, gasoline vehicle & diesel vehicle, Drive Train & Transmission, Chassis & Suspension, Electricals & Electronic Components, Tires Wear Types & Causes Familiarization of Diesel Engine -Explanation of Innova Engine Components. PRACTICAL SESSION 1 - Vehicle feature familiarization, explanation on vehicle about engine, brake, ECU, components and other Important components. PRACTICAL SESSION 2 - AWACS process explanation, promoting customer educational material [Selling Skills] TECHNICAL DISCUSSION - Discussing about body safety parts and panels.

Body & Paint Service Advisor Training Expectation Mapping /Program Objectives briefing & product line Overview [Toyota Indian Products] Teaching Soft Skills - Customer expectations, required skills For SA, professional skill development Video Presentation - customer handling skills in different situations Introduction of Body & Paint Operation - Pre & post production, role of an estimate & estimation work, painting procedure and repair process Technical Class - Automotive fundamentals- Gasoline Engine operation, EFI, VVTi, AC, Dual VVTi ,Cooling system, Suspension system etc. Practical - Demonstration Of vehicles safety equipment's Practical - Gasoline engine Operation, cooling unit ,brake components & other important technical details explanation Practical Session - Explaining new bumper painting process & complaint identifying methods Practical Session - Role play for estimation process and Awacs process

Team Members

Training Name:

TSA[B&P] Basic Induction Course

Mr.J. Sabari Ganesh [CN02C]

Date:

17-11-2014 to 20-11-2014

Mr. V. Vadivel[CN01A]

Batch:

Mr. E. Chinnathambi [CN02D]

Instructor Name:

Narendran R

Body & Paint Service Advisor Training

xpectation Mapping /Program Objectives briefing & product line Overview [Toyota Indian Products] Teaching Soft Skills - Customer expectations, required skills For SA, professional skill development Video Presentation - customer handling skills in different situations Introduction of Body & Paint Operation - Pre & post production, role of an estimate & estimation work, painting procedure and repair process Technical Class - Automotive fundamentalsGasoline Engine operation, EFI, VVTi, AC, Dual VVTi ,Cooling system, Suspension system etc. Practical - Demonstration Of vehicles safety equipment's Practical - Gasoline engine Operation, cooling unit ,brake components & other important technical details explanation Practical Session - Explaining new bumper painting process & complaint identifying methods Practical Session - Role play for estimation process and Awacs process

Training Name:

TSA[B&P] Basic Induction Course

Date:

16-12-2014 to 19-12-2014

Batch:

Instructor Name:

Narendran R

Team Members Mr.G.Mithun [CN02D] Mr. Ashok Kumar [CN02C] Mr.Kumaran [CN01A]

Training Name:

TSA[B&P] Basic Induction Course

Date:

16-03-2015 to 20-03-2015

Batch:

Instructor:

Narendran R

Team Members Mr. D.Vinodh Raja[CN02C] Mr. R. Gunasekaran[PD01A]

Body & Paint Service Advisor Training

xpectation Mapping /Program Objectives briefing & product line Overview [Toyota Indian Products]

Teaching Soft Skills - Customer expectations, required skills For SA, professional skill development Video Presentation - customer handling skills in different situations Introduction of Body & Paint Operation - Pre & post production, role of an estimate & estimation work, painting procedure and repair process Technical Class - Automotive fundamentals- Gasoline Engine operation, EFI, VVTi, AC, Dual VVTi ,Cooling system, Suspension system etc. Practical - Demonstration Of vehicles safety equipment's Practical - Gasoline engine Operation, cooling unit ,brake components & other important technical details explanation Practical Session - Explaining new bumper painting process & complaint identifying methods Practical Session - Role play for estimation process and Awacs process

Body & Paint Service Advisor Training

Training Name:

TSA[B&P] Basic Induction Course

Date:

07-07-2015 to 11-07-2015

Batch:

Instructor Name:

Mr. Abdul Gani S.M

Team Members Mr. J. Srikanth[CN01A] Mr. S. Sreejith[CN02A] Mr. E. Anand Kumar[CN02D]

TSA Induction [General] Training Toyota Service Advisor Total Training Batches - 13

General Service Advisor Training SOFT SKILLS TRAINING 1 - Product line overview , expectation from SA [Customer, Dealer & TKM] , Toyota's 6 steps of service process ,reception process, Ro creation, delivery process in detail SOFT SKILLS TRAINING 2 - Video presentation for customer complaint handling in different situations, JD Power CSI performance & evaluation method briefing . TECHNICAL TRAINING 1 - Warranty policies & procedures, essential tools for SA, orientation production/parts/CR , E-CRB, SMB, C-TDMS usage check & Queries TECHNICAL TRAINING 2 - Expectation from SA [Technical Skill Enhancement] , periodic & severe maintenance Overview & Conditions, basic knowledge of periodic maintenance TECHNICAL TRAINING 3 - Automotive fundamentals, gasoline vehicle & diesel vehicle, Drive Train & Transmission, Chassis & Suspension, Electricals & Electronic Components, Tires Wear Types & Causes Familiarization of Diesel Engine -Explanation of Innova Engine Components. PRACTICAL SESSION 1 - Vehicle feature familiarization, explanation on vehicle about engine, brake, ECU, components and other Important components. PRACTICAL SESSION 2 - AWACS process explanation, promoting customer educational material [Selling Skills] TECHNICAL DISCUSSION -Discussing about body safety parts and panels

Training Name:

TSA Basic Induction Course

Date:

04-08-2014 TO 09-08-2014

Batch:

Instructor Name:

Mr. Narendran R

Team Members Mr. R. Prabhu [KN01A] Mr. Sivaramakrishnan [CN01A] Mr. D.Karthik [CN02A] Mr. T.Saravanan [ CN01A]

General Service Advisor Training SOFT SKILLS TRAINING 1 - Product line overview , expectation from SA [Customer, Dealer & TKM] , Toyota's 6 steps of service process ,reception process, Ro creation, delivery process in detail SOFT SKILLS TRAINING 2 - Video presentation for customer complaint handling in different situations, JD Power CSI performance & evaluation method briefing . TECHNICAL TRAINING 1 - Warranty policies & procedures, essential tools for SA, orientation production/parts/ CR , E-CRB, SMB, C-TDMS usage check & Queries TECHNICAL TRAINING 2 - Expectation from SA [Technical Skill Enhancement] , periodic & severe maintenance Overview & Conditions, basic knowledge of periodic maintenance TECHNICAL TRAINING 3 - Automotive fundamentals, gasoline vehicle & diesel vehicle, Drive Train & Transmission, Chassis & Suspension, Electricals & Electronic Components, Tires Wear Types & Causes Familiarization of Diesel Engine -Explanation of Innova Engine Components. PRACTICAL SESSION 1 - Vehicle feature familiarization, explanation on vehicle about engine, brake, ECU, components and other Important components. PRACTICAL SESSION 2 - AWACS process explanation, promoting customer educational material [Selling Skills] TECHNICAL DISCUSSION - Discussing about body safety parts and panels.

Training Name:

TSA Basic Induction Course

Date:

13-10-2014 TO 18-10-2014

Batch: Instructor Name:

Team Members Mr.J. Michael Lawerence[CN01A]

Mr. M. Selvin Jose [VE01A]

Mr. F. Bijushan[CN01A]

Mr. R. Hemnath [CN02A]

Mr. Narendran R

Mr. A. Eashwar [CN02C]

General Service Advisor Training

SOFT SKILLS TRAINING 1 - Product line overview , expectation from SA [Customer, Dealer & TKM] , Toyota's 6 steps of service process ,reception process, Ro creation, delivery process in detail SOFT SKILLS TRAINING 2 - Video presentation for customer complaint handling in different situations, JD Power CSI performance & evaluation method briefing . TECHNICAL TRAINING 1 - Warranty policies & procedures, essential tools for SA, orientation production/ parts/CR , E-CRB, SMB, C-TDMS usage check & Queries TECHNICAL TRAINING 2 - Expectation from SA [Technical Skill Enhancement] , periodic & severe maintenance Overview & Conditions, basic knowledge of periodic maintenance

Team Members

TECHNICAL TRAINING 3 - Automotive fundamentals, gasoline vehicle & diesel vehicle, Drive Train & Transmission, Chassis & Suspension, Electricals & Electronic Components, Tires Wear Types & Causes Familiarization of Diesel Engine -Explanation of Innova Engine Components. PRACTICAL SESSION 1 - Vehicle feature familiarization, explanation on vehicle about engine, brake, ECU, components and other Important components. PRACTICAL SESSION 2 - AWACS process explanation, promoting customer educational material [Selling Skills] TECHNICAL DISCUSSION - Discussing about body safety parts and panels.

Training Name:

TSA Basic Induction Course

Mr.R.Manikandan [CN02C]

Date:

24-11-2014 to 29-11-2014

Mr. D. Rajasekar [PD01A]

Batch:

Mr. D. Ramesh [CN01A]

Instructor Name:

Mr. Narendran R

General Service Advisor Training

F P P T

OFT SKILLS TRAINING 1 ECHNICAL TRAINING 3 Product line overview , expectaAutomotive fundamentals, gasotion from SA [Customer, Dealer line vehicle & diesel vehicle, & TKM] , Toyota's 6 steps of service pro- Drive Train & Transmission, Chassis & cess ,reception process, Ro creation, deSuspension, Electricals & Electronic livery process in detail Components, Tires Wear Types & Causes OFT SKILLS TRAINING 2 Video presentation for customer complaint handling in different situations, JD Power CSI performance & evaluation method briefing .

amiliarization of Diesel Engine Explanation of Innova Engine Components.

RACTICAL SESSION 1 - Vehicle feature familiarization, explaECHNICAL TRAINING 1 nation on vehicle about engine, Warranty policies & procedures, brake, ECU, components and other Imessential tools for SA, orientation portant components. production/parts/CR , E-CRB, SMB, CTDMS usage check & Queries RACTICAL SESSION 2 AWACS process explanation, ECHNICAL TRAINING 2 promoting customer educational Expectation from SA [Technical material [Selling Skills] Skill Enhancement] , periodic & severe maintenance Overview & CondiECHNICAL DISCUSSION tions, basic knowledge of periodic Discussing about body safety maintenance parts and panels.

T T

Training Name:

TSA Basic Induction Course

Date:

08-12-2014 TO 13-12-2014

Batch:

Team Members Mr. R. Prabhu[KN01A] Mr. Sivaramakrishnan [CN01A] Mr. D.Karthik[CN02A]

Instructor Name:

Mr. Narendran R

Mr. T.Saravanan[CN01A]

General Service Advisor Training

SOFT SKILLS TRAINING 1 - Product line overview , expectation from SA [Customer, Dealer & TKM] , Toyota's 6 steps of service process ,reception process, Ro creation, delivery process in detail

TECHNICAL TRAINING 3 - Automotive fundamentals, gasoline vehicle & diesel vehicle, Drive Train & Transmission, Chassis & Suspension, Electricals & Electronic Components, Tires Wear Types & Causes

SOFT SKILLS TRAINING 2 - Video presentation for customer complaint handling in different situations, JD Power CSI performance & evaluation method briefing .

Familiarization of Diesel Engine -Explanation of Innova Engine Components.

TECHNICAL TRAINING 1 - Warranty policies & procedures, essential tools for SA, orientation production/parts/ CR , E-CRB, SMB, C-TDMS usage check & Queries TECHNICAL TRAINING 2 - Expectation from SA [Technical Skill Enhancement] , periodic & severe maintenance Overview & Conditions, basic knowledge of periodic maintenance

Team Members Mr. R. Vishnuvardhan [CN01A] Mr. R.Prabhakaran [VE01A]

PRACTICAL SESSION 1 - Vehicle feature familiarization, explanation on vehicle about engine, brake, ECU, components and other Important components. PRACTICAL SESSION 2 - AWACS process explanation, promoting customer educational material [Selling Skills] TECHNICAL DISCUSSION - Discussing about body safety parts and panels.

Training Name:

TSA Basic Induction Course

Date:

05-01-2015 TO 10-01-2015

Batch:

Instructor Name:

Mr. Narendran R

General Service Advisor Training

OFT SKILLS TRAINING 1 - Product line overview , expectation from SA [Customer, Dealer & TKM] , Toyota's 6 steps of service process ,reception process, Ro creation, delivery process in detail SOFT SKILLS TRAINING 2 - Video presentation for customer complaint handling in different situations, JD Power CSI performance & evaluation method briefing . TECHNICAL TRAINING 1 - Warranty policies & procedures, essential tools for SA, orientation production/parts/CR , E-CRB, SMB, C-TDMS usage check & Queries TECHNICAL TRAINING 2 - Expectation from SA [Technical Skill Enhancement] , periodic & severe maintenance Overview & Conditions, basic knowledge of periodic maintenance TECHNICAL TRAINING 3 - Automotive fundamentals, gasoline vehicle & diesel vehicle, Drive Train & Transmission, Chassis & Suspension, Electricals & Electronic Components, Tires Wear Types & Causes Familiarization of Diesel Engine -Explanation of Innova Engine Components. PRACTICAL SESSION 1 - Vehicle feature familiarization, explanation on vehicle about engine, brake, ECU, components and other Important components. PRACTICAL SESSION 2 - AWACS process explanation, promoting customer educational material [Selling Skills] TECHNICAL DISCUSSION - Discussing about body safety parts and panels. Training Name:

TSA Basic Induction Course

Date:

09-02-15 TO 14-02-15

Batch:

Instructor Name:

Mr. Narendran R

Team Members Mr. R. Elayaraja [CN01A] Mr. K.Venkatramani [CN01A]

General Service Advisor Training

OFT SKILLS TRAINING 1 - Product line overview , expectation from SA [Customer, Dealer & TKM] , Toyota's 6 steps of service process ,reception process, Ro creation, delivery process in detail

OFT SKILLS TRAINING 2 - Video presentation for customer complaint handling in different situations, JD Power CSI performance & evaluation method briefing .

ECHNICAL TRAINING 1 - Warranty policies & procedures, essential tools for SA, orientation production/parts/CR , E-CRB, SMB, C-TDMS usage check & Queries

ECHNICAL TRAINING 2 - Expectation from SA [Technical Skill Enhancement] , periodic & severe maintenance Overview & Conditions, basic knowledge of periodic maintenance

ECHNICAL TRAINING 3 - Automotive fundamentals, gasoline vehicle & diesel vehicle, Drive Train & Transmission, Chassis & Suspension, Electricals & Electronic Components, Tires Wear Types & Causes

F P

amiliarization of Diesel Engine -Explanation of Innova Engine Components.

RACTICAL SESSION 1 - Vehicle feature familiarization, explanation on vehicle about engine, brake, ECU, components and other Important components.

RACTICAL SESSION 2 - AWACS process explanation, promoting customer educational material [Selling Skills]

ECHNICAL DISCUSSION - Discussing about body safety parts and panels.

Training Name:

TSA Basic Induction Course

Date:

23-03-2015 TO 30-03-2015

Batch:

Instructor Name:

Mr. Narendran R

Team Members Mr. P. Ganesh Kumar [CN02E] Mr. R. Lalith Kumar[CN01A] Mr. Vignesh Kumar[VE01A] Mr. D. Balakumaran[CN02C]

Training Name:

TSA Basic Induction Course

Date:

25-05-2015 TO 30-05-2015

Batch:

Instructor:

Abdul Gani S.M

General Service Advisor Training

OFT SKILLS TRAINING 1 - Product line overview , expectation from SA [Customer, Dealer & TKM] , Toyota's 6 steps of service process ,reception process, Ro creation, delivery process in detail

OFT SKILLS TRAINING 2 - Video presentation for customer complaint handling in different situations, JD Power CSI performance & evaluation method briefing .

ECHNICAL TRAINING 1 - Warranty policies & procedures, essential tools for SA, orientation production/parts/CR , E-CRB, SMB, C-TDMS usage check & Queries

ECHNICAL TRAINING 2 - Expectation from SA [Technical Skill Enhancement] , periodic & severe maintenance Overview & Conditions, basic knowledge of periodic maintenance

ECHNICAL TRAINING 3 - Automotive fundamentals, gasoline vehicle & diesel vehicle, Drive Train & Transmission, Chassis & Suspension, Electricals & Electronic Components, Tires Wear Types & Causes

F P

amiliarization of Diesel Engine -Explanation of Innova Engine Components.

RACTICAL SESSION 1 - Vehicle feature familiarization, explanation on vehicle about engine, brake, ECU, components and other Important components.

P T

RACTICAL SESSION 2 - AWACS process explanation, promoting customer educational material [Selling Skills] ECHNICAL DISCUSSION - Discussing about body safety parts and panels.

Team Members Mr. A. Arputharaj[CN01A]

Mr. C. Chandrayaahul[CN02F]

Mr. R. Suriyan[CN01A]

Mr. A. Sivakumar[CN02A]

Mr. Narendra Narayanan[CN02E]

Mr. S. Jaganathan[CN02A]

Mr. A. R. Shaikh Shoaib[PD01A]

General Service Advisor Training

OFT SKILLS TRAINING 1 - Product line overview , expectation from SA [Customer, Dealer & TKM] , Toyota's 6 steps of service process ,reception process, Ro creation, delivery process in detail SOFT SKILLS TRAINING 2 - Video presentation for customer complaint handling in different situations, JD Power CSI performance & evaluation method briefing . TECHNICAL TRAINING 1 - Warranty policies & procedures, essential tools for SA, orientation production/parts/ CR , E-CRB, SMB, C-TDMS usage check & Queries TECHNICAL TRAINING 2 - Expectation from SA [Technical Skill Enhancement] , periodic & severe maintenance Overview & Conditions, basic knowledge of periodic maintenance TECHNICAL TRAINING 3 - Automotive fundamentals, gasoline vehicle & diesel vehicle, Drive Train & Transmission, Chassis & Suspension, Electricals & Electronic Components, Tires Wear Types & Causes Familiarization of Diesel Engine -Explanation of Innova Engine Components. PRACTICAL SESSION 1 - Vehicle feature familiarization, explanation on vehicle about engine, brake, ECU, components and other Important components. PRACTICAL SESSION 2 - AWACS process explanation, promoting customer educational material [Selling Skills] TECHNICAL DISCUSSION - Discussing about body safety parts and panels.

Training Name:

TSA Basic Induction Course

Date:

15-06-2015 To 20-03-2015

Batch:

Instructor Name:

Abdul Gani S.M

Team Members Mr. S . Dinesh Kumar[CN01A] Mr. M. Venkatachalam[CN02A] Mr. R .Gowtham[CN02A] Mr. S . Rajesh[CN02C]

General Service Advisor Training

Familiarization of Diesel Engine -Explanation of Innova Engine Components. PRACTICAL SESSION 1 - Vehicle feature familiarization, explanation on vehicle about engine, brake, ECU, components and other Important components. PRACTICAL SESSION 2 - AWACS process explanation, promoting customer educational material [Selling Skills] TECHNICAL DISCUSSION - Discussing about body safety parts and panels.

TSA Basic Induction Course

Date:

13-07-2015 To 18-07-2015

Batch:

Instructor Name:

TECHNICAL TRAINING 3 - Automotive fundamentals, gasoline vehicle & diesel vehicle, Drive Train & Transmission, Chassis & Suspension, Electricals & Electronic Components, Tires Wear Types & Causes

Abdul Gani S.M

Team Members Mr. E. Deli Babu[CN01A] Mr. K. Barath Kumar[CN02A] Mr. K.B. KrishnaKumar[KN01A] Mr. Charles Sekar[CN02C]

General Service Advisor Training

TSA Basic Induction Course

Date:

03-08-2015 To 08-08-2015

Batch:

Instructor Name:

TECHNICAL TRAINING 3 - Automotive fundamentals, gasoline vehicle & diesel vehicle, Drive Train & Transmission, Chassis & Suspension, Electricals & Electronic Components, Tires Wear Types & Causes

Abdul Gani S.M

Team Members

Mr. C. Vijay Senthil[CN01A]

Mr. V. Somnath[PD01A]

Mr. J. Kartick[CN02A]

Mr. G. Rajesh[VE01A]

Mr. S. Rajkamal[CN02C]

General Service Advisor Training

OFT SKILLS TRAINING 1 - Product line overview , expectation from SA [Customer, Dealer & TKM] , Toyota's 6 steps of service process ,reception process, Ro creation, delivery process in detail SOFT SKILLS TRAINING 2 - Video presentation for customer complaint handling in different situations, JD Power CSI performance & evaluation method briefing . TECHNICAL TRAINING 1 - Warranty policies & procedures, essential tools for SA, orientation production/parts/ CR , E-CRB, SMB, C-TDMS usage check & Queries TECHNICAL TRAINING 2 - Expectation from SA [Technical Skill Enhancement] , periodic & severe maintenance Overview & Conditions, basic knowledge of periodic maintenance TECHNICAL TRAINING 3 - Automotive fundamentals, gasoline vehicle & diesel vehicle, Drive Train & Transmission, Chassis & Suspension, Electricals & Electronic Components, Tires Wear Types & Causes Familiarization of Diesel Engine -Explanation of Innova Engine Components. PRACTICAL SESSION 1 - Vehicle feature familiarization, explanation on vehicle about engine, brake, ECU, components and other Important components. PRACTICAL SESSION 2 - AWACS process explanation, promoting customer educational material [Selling Skills] TECHNICAL DISCUSSION - Discussing about body safety parts and panels.

Training Name:

TSA Basic Induction Course

Date:

07-09-2015 To 12-09-2015

Batch:

Instructor Name:

Abdul Gani S.M

Team Members Mr. T. Navaneetha Krishnan [CN02A]

Mr. N. Ijas Mohamed] [CN02A]

Mr. R. Avinash[VE01A]

Mr. S. Saravana Kumar [TV01A]

Mr. M. Sathish Kumar [PD01A]

General Service Advisor Training

TSA Basic Induction Course

Date:

02-11-2015 To 07-11-2015

Batch: Instructor Name:

TECHNICAL TRAINING 3 - Automotive fundamentals, gasoline vehicle & diesel vehicle, Drive Train & Transmission, Chassis & Suspension, Electricals & Electronic Components, Tires Wear Types & Causes

Team Members

Mr. B.Vinoth Kumar [VE01A]

Mr. K.Siva [CN02A]

Abdul Gani S.M

Mr. M. C. Raguram [CN01A]

Mr. Joshua N. Corlyle [CN02E]

Higher Authorization for Level-1 Training

TSA General Level -1 Training Toyota Service Advisor Total Training Batches - 03

General Service Advisor Training-Level 1

USTOMER CARE TRAINING - Product line overview , expectation from SA [Customer, Dealer & TKM] , Toyota's 6 steps of service process ,reception process, Ro creation, delivery process in detail

TECHNICAL TRAINING - Automotive fundamentals, gasoline & diesel vehicle, Drive Train & Transmission, Chassis & Suspension, Electricals & Electronic Components, Tires Wear Types & Causes

CUSTOMER CARE TRAINING - Video presentation for customer complaint handling in different situations, JD Power CSI performance & evaluation method briefing .

TECHNICAL TRAINING -Training about body safety parts and panels. Types i.e. Active and Passive Safety Systems.

Familiarization of D4D Diesel Engine -Explanation of Innova CUSTOMER CARE TRAINING-Complaint Handling SOP. Engine Components. Types of Complaints, seven steps in complaint handling. Professional Customer care in line with “TOYOTA CUSTOMER FIRST PRACTICAL SESSION - Vehicle feature familiarization, PHILOSOPHY” and 3S Philosophy. explanation on vehicle about engine, brake, ECU, components and other Important components. TECHNICAL TRAINING-VVT-I, Hybrid Technology, EFI, Turbocharger, Air conditioning ,Power steering system PRACTICAL SESSION - AWACS process explanation, promoting customer educational material [Selling Skills]

TSA [General] Level 1 Course

Team Members

Date:

17-08-2015 To 21-08-2015

Mr. R. Gowtham[CN02A]

Mr. A.R.Shaikh Shoaib [PD01A]

Batch:

Mr. M. Venkatachalam [CN02A]

Mr. C.Chandra Yaahul [CN02F]

Abdul Gani S.M

Mr NarendraNarayanan [CN02A]

Mr. D. Balakumaran [CN02C]

Training Name:

Instructor Name:

General Service Advisor Training-Level 1

USTOMER CARE TRAINING - Product line overview , expectation from SA [Customer, Dealer & TKM] , Toyota's 6 steps of service process ,reception process, Ro creation, delivery process in detail

CUSTOMER CARE TRAINING - Video presentation for customer complaint handling in different situations, JD Power CSI performance & evaluation method briefing . CUSTOMER CARE TRAINING-Complaint Handling SOP. Types of Complaints, seven steps in complaint handling. Professional Customer care in line with “TOYOTA CUSTOMER FIRST PHILOSOPHY” and 3S Philosophy. TECHNICAL TRAINING-VVT-I, Hybrid Technology, EFI, Turbocharger, Air conditioning ,Power steering system TECHNICAL TRAINING - Automotive fundamentals, gasoline & diesel vehicle, Drive Train & Transmission, Chassis & Suspension, Electricals & Electronic Components, Tires Wear Types & Causes TECHNICAL TRAINING -Training about body safety parts and panels. Types i.e. Active and Passive Safety Systems. Familiarization of D4D Diesel Engine -Explanation of Innova Engine Components. PRACTICAL SESSION - Vehicle feature familiarization, explanation on vehicle about engine, brake, ECU, components and other Important components. PRACTICAL SESSION - AWACS process explanation, promoting customer educational material [Selling Skills] Training Name:

TSA [General] Level 1 Course

Date:

01-09-15 TO 05-09-15

Batch:

Instructor

Abdul Gani S.M

Team Members Mr.A.Arputharaj [CN01A]

Mr.K.B.Krishnakumar [KN01A]

Mr. Charles Sekar [CN02C]

Mr.S.Dinesh Kumar [CN01A]

Mr.N.Vigneshkumar [VE01A]

Mr.S.Rajesh[CN02C]

General Service Advisor Training-Level 1

USTOMER CARE TRAINING - Product line overview , expectation from SA [Customer, Dealer & TKM] , Toyota's 6 steps of service process ,reception process, Ro creation, delivery process in detail

TECHNICAL TRAINING - Automotive fundamentals, gasoline & diesel vehicle, Drive Train & Transmission, Chassis & Suspension, Electricals & Electronic Components, Tires Wear Types & Causes

TECHNICAL TRAINING -Training about body safety CUSTOMER CARE TRAINING - Video presentation for parts and panels. Types i.e. Active and Passive Safety Syscustomer complaint handling in different situations, JD Pow- tems. er CSI performance & evaluation method briefing . Familiarization of D4D Diesel Engine -Explanation of InnoCUSTOMER CARE TRAINING-Complaint Handling va Engine Components. SOP. Types of Complaints, seven steps in complaint handling. Professional Customer care in line with “TOYOTA PRACTICAL SESSION - Vehicle feature familiarization, CUSTOMER FIRST PHILOSOPHY” and 3S Philosophy. explanation on vehicle about engine, brake, ECU, components and other Important components. TECHNICAL TRAINING-VVT-I, Hybrid Technology, EFI, Turbocharger, Air conditioning ,Power steering system PRACTICAL SESSION - AWACS process explanation, promoting customer educational material [Selling Skills] Training Name:

TSA [General] Level 1 Course

Date:

12-10-2015 To 16-10-2015

Batch: Instructor Name:

Team Members Mr. S. Rajkamal [CN02C]

Mr. V. Somnath [PD01A]

Mr. R. Suriyan [CN01A]

Mr. E. Deli Babu [CN01A]

Mr. Abdul Gani S.M

K. Barath Kumar [CN02A]

Lanson Manpower Excellence Centre

Toyota Parts Man Training Course Name

Toyota Parts Man Training

Batch’s

Totally 5 Batch Completed

Instructor Name

Raajesh.B [Service Parts Instructor]

Training Name

Toyota Parts Man Training

Contents History of Toyota Five Elements of Customer Care  Manners  Trustworthiness  Good Listener  Professional Knowledge  Friendliness

Date

Batch

Participants

19-06-2014 to 21-06-2014 001_SP_14

CN01A CN02A CN02E

18-08-2014 to 21-08-2014 002_SP_14

CN01A VE01A

16-10-2014 to 18-10-2014 003_SP_14

CN01A TV01A

17-11-2014 to 19-11-2014 004_SP_14

CN01A CN02C

28-04-2016 to 30-04-2016 005_SP_16

CN01A PD01A VE01A

Basic Operations  Ordering  Shipping  Receiving  Claims  Payment  Communication 7. TopServ

Sales Process 1. Basic Knowledge. 2. Electronic Parts Catalogue [EPC] 3. Parts Sales Warehouse Management 1. Warehouse Infrastructure 2. Toyota Storage Techniques 3. 5S Principle

Other Training

Sales Training Photos

Training Name

Sales Training - MD San Training The Sales Team

Date

04-04-2015

Training Name

Samsappa San Training The Sales Staff

Date

03-06-2015

Training Name

TKM RSA Training

Date

23-07-2015

Training Name

Sales Marketing Training [ Tamil Nadu Group Dealers ]

Date

27-07-2015

Call Centre Training

eriodic Maintenance Class

eam was more interested in learning the technical infor-

Brake Class

mation. The class is defined into one hour[2:30pm to 3:30

Wheel Alignment Class

pm] on every Friday and Saturday

Wheel Balancing Class

The purpose of the call centre training has ben designed to

Genba Class

understand the basic technical words and how to answer the

Electrical Class

technical calls from customer.

Air Condition Class

How to capture customer complaints and give right feedback

Team Work Professional Class

to customers.

Model Features Class

First basic theoretical explanation was given and later a prac-

DISHA Class

tical session to understand the location of parts in a vehicle.

T.TEP On Job Training Activity 1 : Motivational Speech by Mr.Viswanathan.D - Training Head 1. Motivating the team and high image of the Dealership 2. Job Opportunity - so for we have recruited 53 T-Tep Students. 3. As taking the Step-1 Training to the team 4. Detailed explanation of the theoretical for clear understanding. Activity 2 : Mr.Durairaj.R - Asst Manager [DCTC Instructor] 1. Understanding the important of cylinder bore wear 2. Assembling the cylinder bore gauge as per procedure and setting the standard value. 3. Practicing and procedure to measure the thrust wear in cylinder bore 4. Detailed explanation of the practical for clear understanding Activity 3 : Mr.EITHI RAJ - Asst Manager [DMT] 1. Workshop training on the vehicle EM PMCS, WB & WA etc... 2. Detail explanation and make them to work on the vehicle 3. Workshop training on the vehicle EM PMCS, WB & WA

Participant Group Photo

Training Name

T.TEP OJT Training

Date

25-03-2015 to 11-04-2015

Batch

Instructor Mr. Durairaj ( GT InName structor)

SGA Training & Award Ceremony

Small Group Activity Problem Awareness with all Dealer staff Kaizen Cultivation at workplaces Improves Team Work Direct Handling of Problem Visualization of Problem

SGA Steps: (P D C A ) Plan Identify the area of SGA Form small group team problem identification & theme selection Target setting & root cause analysis Develop countermeasures Do Countermeasure implementation Check Monitor results & Evaluation Team member motivation Act Standardize & start next cycle of SGA Area of SGA Dealer wise

Training Name

Service Manager Induction Training

Date

23-10-2015

Batch

Instructor Name

Mr.Viswanathan ( DCTC Head)

TEAM MEMBERS

Participant Group Photo

Mr.Selavaganapathy [CN01A] Mr.Thulasingam [CN02A]

Mr.Meenakshiappan [CN02E] Mr. Ravichandran [CN02F]

Mr.Anbuselvan [CN02C]

Mr.Mohanraj [PD01A]

Service Manager Induction Training

ntroduction- Kabeerdoss san[GM Operations] and Viswanathan san[DCTC Head] welcoming the Participants for the Service Manager Induction training. Super Brain Yoga - Participants along with Viswanathan san, Kabeerdoss san doing Super Brain Yoga [Thoppukaranam] to instigate a high charged and active participants for the training - Advised by MD San

Welcome Speech - Kaberdoss san giving a key speech regarding the objective of the training, its uniqueness and what should be the participants key understanding after the training.

TRAINING 1 - Viswanathan san conducting training on Toyota Way, Six Steps of Service Process, Customer Satisfaction[CS] Evaluation methods

TRAINING 2 - Ranjith San conducting training on Kodawari , S.H.E [Safety Health Environment], Kaizen Activities and Small Group Activities

TRAINING 3 - Sivapriya san conducting training on Dealer Development consisting of Capacity planning, Dealer organization 2015,Parking and Service capacity planning.

TRAINING 4 - Raajesh san conducting Training on Service Parts operations

New Car Feature - HIACE Training [Body & Paint] A front bumper reinforcement has been newly placed An impact protect beam has been placed inside the front door.

Body Construction Uni Body ConstructionBy optimizing joining and the layout of each member as well as using a straight-line framework structure and adopting high strength sheet steel, a light-weight, high-rigid body is realized.

High strength sheet steel has been used in order to ensure body rigidity and realize a lightweight body.

Body Panel Replacements Before removal or cutting operations, take measurements in accordance with the dimension diagram. Always use a puller to straighten a damaged body or frame.

Windows & Glasses Explain about the no of windows and glasses in the new Indian Hiace module.

Remove the paint from the portion of the new parts and body to be welded, and apply weld-through primer.

Sheet Metals

For areas where a spot welder cannot be used, use a A flat matt skeletal frame is puncher or drill to make holes used in the seat back in order for plug welding. to realize comfortable ride. The Rear seats with the forAlways check the welded ward-rearward adjustment spots to insure they are sefunction are provided. cure.

Seats

Safety feature Impact Absorbing Structure for Front Collision The front side member structure has been changed to a straight-line structure, and an upper side member has been newly added on top.

Training Name

NCF - HIACE Training

Date

20-05-2015

Batch

Instructor Name

Mr.Jothilingam .S & Mr.Ulmarc.B

When smoothing out the weld spots with a disc grinder, be careful not to grind off too much as this would weaken the weld. Paint Process Available in one Colourâ&#x20AC;&#x201D;058 white in Indian model.

TEAM MEMBERS V.Abragan Lingan

T.Kumaresan

C.Gopi

P.Kunnan

A.Anandan

M.Tamilvanan

S.Yesu Babu

H.Syed Bakher

New Car Feature - HIACE Training [General Technician] ď&#x201A;ˇ Model Outline

Wheel Base Tread Room Cargo Space Min. Running Ground Clearance Fuel Tank Capacity Luggage Compartment Capacity

Engine System Engine Type Valve Mechanism Bore * Stroke Displacement Compression Ratio Fuel System Research Octane No or Cetane No (Diesel) Max Output (EEC) Max Torque (EEC).

Engine Electrical Battery Capacity (5HR) Alternator Output Starter Output.

Transmission System Transmission Type Gear Ratio Differential Gear Ratio Differential Gear Size Brake Type Parking Brake Type Brake Booster Type & Size Proportioning Valve

Suspension Type

Slide Door

Stabiliser Bar Steering Gear Type Steering Gear Ratio (Overall) Power Steering Type

Slide door closer system Slide door lock assembly. Closer & Locking operations.

Performance Max Speed Max Cruising speed Max. permissible speed Min Turning Radius

Body Electrical Systems MULTIPLEX COMMUNICATION Layout of CAN Communication. Headlights Illuminated entry system. Combination Meter Fuel Warning light Combination Switch

Safety SRS Air bag system. Seat Belt Reminder system. Occupant detection sensor.

Vehicle Feature Familiarization. Exterior. Interior. Engine Compartment. Under Chassis.

Periodic Maintenance Check sheet

Basic Engine components Air Conditioner Ignition System. Heater control panel. Fuel & Emission conToyota Parking Assist trol systems. System Chassis & Body. Power window sysAC & Cooler Refrigertems. ant. Jam Protection function. Vehicle Walk Door lock Control around Check system. Steps. Modified 9 Step WAC.

Training Name

NCF - HIACE Training

Date

19-05-2015

Batch

Instructor Name

Mr.R.Durai Raj [ GT Instructor ]

TEAM MEMBERS C.Babu G.Janarthanan

A.Jafar Ali S.Nagendhiran R.Ragul Varma

D.Vasanthan

L.Ganesh

M.Karthik

M.Mahendran

New Car Feature - HIACE Training [Service Advisor] Model Outline Wheel Base Tread RoomCargo Space Min.Running Ground Clearance Fuel Tank Capacity Luggage Compartment Capacity

Engine System Engine Type Valve Mechanism Bore * Stroke Displacement Compression Ratio Fuel System Research Octane No or Cetane No (Diesel) Max Output (EEC) Max Torque (EEC).

Engine Electrical Battery Capacity (5HR) Alternator Output Starter Output.

Suspension Type Stabiliser Bar Steering Gear Type Steering Gear Ratio (Overall) Power Steering Type

Slide Door Slide door closer system Slide door lock assembly. Closer & Locking operations.

Performance Max Speed Max Cruising speed Max. permissible speed Min Turning Radius

Body Electrical Systems MULTIPLEX COMMUNICATION Layout of CAN Communication. Headlights Illuminated entry system. Combination Meter Fuel Warning light Combination Switch

Safety SRS Air bag system. Seat Belt Reminder system. Occupant detection sensor.

Vehicle Feature Familiarization. Exterior. Interior. Engine Compartment. Under Chassis.

Periodic Maintenance Check sheet

Basic Engine components Air Conditioner Ignition System. Transmission Sys- Heater control panel. Fuel & Emission contem Toyota Parking Assist trol systems. Transmission Type System Chassis & Body. Gear Ratio Power window sysAC & Cooler RefrigerDifferential Gear Ratio tems. ant. Differential Gear Size Jam Protection funcBrake Type tion. Vehicle Walk Parking Brake Type Door lock Control around Check Brake Booster Type & system. Steps. Size Modified 9 Step WAC. Proportioning Valve

Training Name

NCF - HIACE Training

Date

19-05-2015

Batch

Instructor Name

Mr.Abdul Gani [ SA Instructor ]

TEAM MEMBERS D. Kishore Kumar

T.Mathiyarasan

G.Midhun

T.Ravi

M.Vivek T.Chanthirasudan

TEAM MEMBERS T.Siva Kumar P.Muthu Kumar S.Thanu Moorthy G.Gnana Kumar

A.Antony Joseph

New Car Feature - HIACE Training [Parts] Model Outline Wheel Base Tread Room Cargo Space Min. Running Ground Clearance Fuel Tank Capacity Luggage Compartment Capacity

Engine System Engine Type Valve Mechanism Bore * Stroke Displacement Fuel System Research Octane No or Cetane No Max Output (EEC) Max Torque (EEC).

Engine Electrical Battery Capacity (5HR) Alternator Output Starter Output.

Gear Ratio Differential Gear Ratio Differential Gear Size Brake Type Parking Brake Type Brake Booster Type & Size Proportioning Valve

Suspension Type Stabiliser Bar Steering Gear Type Steering Gear Ratio (Overall) Power Steering Type

Air Conditioner Heater control panel. Toyota Parking Assist System Power window systems. Jam Protection function. Door lock Control system.

Slide Door Slide door closer system Slide door lock assembly. Closer & Locking operations.

Transmission System Transmission Type

Training Name

NCF - HIACE Training

Date

23-05-2015

Batch

Instructor Name

Mr.Thanigaivel [ Parts Instructor ]

Safety SRS Air bag system. Seat Belt Reminder system. Occupant detection sensor.

Vehicle Feature Familiarization. Exterior. Interior. Engine Compartment. Under Chassis.

Periodic Maintenance Check sheet Basic Engine components Ignition System. Fuel & Emission control systems. Chassis & Body. AC & Cooler Refrigerant.

Vehicle Walk around Check Steps. Modified 9 Step WAC.

Training Name

E M Training

Date

01-04-2015 to 10-04-2015

Batch

Instructor Name

Mr. Durai Raj( DCTC Instructor )

TEAM MEMBERS

Participant Group Photo

S.Thirunavukarasu

P.Manikandan

S.Balachander

E.Madhan Kumar

D.Udhayachander

R.Dinesh Kumar

Express Maintenance Training - Batch 1 Topics Covered in EM Module:Outline of Toyota Toyota History Toyota Corporate Philosophy What is Toyota Technician Ten Principles of Toyota Technician Service Basic Operations Work Safety 5S Tools & Measurements Measuring Instruments Service Manuals Toyota Genuine Parts General Information Vehicle Specification PDS Fuels & Lubricants Gasoline Engine Diesel Engine Drive Train Automobile fundamentals Chassis Engine Electricals Body Electricals Body Fundamentals of Electricity Fundamentals of Electronics Periodic Maintenance Point of Inspection & Workflow Product line overview EM Video Learning & Observing EM SOP Observing each role of LH,RH & Inspector role. EM Practical in Workshop SOP Evaluation [Time]

Training Name

E M Training

Date

01-06-2015 to 05-06-2015

Batch

Instructor Name

Mr. Durai Raj( DCTC Instructor )

TEAM MEMBERS

Participant Group Photo

S.Venkatraman

P.Vinoth Kumar

R.Muthu

D.Karthik

A.Kalaiyarasan

S.Arun Kumar

Express Maintenance Training - Batch 2 Topics Covered in EM Module:Outline of Toyota Toyota History Toyota Corporate Philosophy What is Toyota Technician Ten Principles of Toyota Technician Service Basic Operations Work Safety 5S Tools & Measurements Measuring Instruments Service Manuals Toyota Genuine Parts General Information Vehicle Specification PDS Fuels & Lubricants Gasoline Engine Diesel Engine Drive Train Automobile fundamentals Chassis Engine Electricals Body Electricals Body Fundamentals of Electricity Fundamentals of Electronics Periodic Maintenance Point of Inspection & Workflow Product line overview EM Video Learning & Observing EM SOP Observing each role of LH,RH & Inspector role. EM Practical in Workshop SOP Evaluation [Time]

Training Name

E M Training

Date

27-06-2015 to 31-06-2015

Batch

Instructor Name

Mr. Durai Raj( DCTC Instructor )

TEAM MEMBERS

Group Photo

A.Dinesh

S.Sathyamurthy

S.P.Manikandan

P.Vinoth Kumar

J.Yogeshwaran

A.Gugan , M.Benison

Express Maintenance Training - Batch 3 Topics Covered in EM Module:Outline of Toyota Toyota History Toyota Corporate Philosophy What is Toyota Technician Ten Principles of Toyota Technician Service Basic Operations Work Safety 5S Tools & Measurements Measuring Instruments Service Manuals Toyota Genuine Parts General Information Vehicle Specification PDS Fuels & Lubricants Gasoline Engine Diesel Engine Drive Train Automobile fundamentals Chassis Engine Electricals Body Electricals Body Fundamentals of Electricity Fundamentals of Electronics Periodic Maintenance Point of Inspection & Workflow Product line overview EM Video Learning & Observing EM SOP Observing each role of LH,RH & Inspector role. EM Practical in Workshop SOP Evaluation [Time]

Customer Centricity Workshop Training - Batch 1 Introduction - Viswanathan san [DCTC Head] welcoming the Participants for the Customer Centricity workshop.

Training Name

CCW Training

Date

18-10-2014

Batch

Program Mapping Viswanathan san giving a key speech regarding the objective of the training, its uniqueness and what should be the participants key understanding after the training.

Welcome Speech - Hero Mind mine Trainer Siva Kumar san welcoming the participants and briefing the competencies targeted like Empathy, Positivity, Patience, Clarity in Communication and Continuous improvement.

Ice Breaker - Trainer having a Ice braking round by making the participants to do a self introduction like their name, profile and No of years experienced in the trade

Personal Care - Understanding Unique needs of Customers by listening, understanding customer needs then offering professional advise to give a peace of mind, hassle-free and dedicated service experience.

Premium Services - Using Fun/ Learn/support Method ways to deliver premium service to Toyota customers. So that the customer can get more out of shopping and ownership experience.

Participant Group Photo

Instructor Mr.Sivakumar(Hero Name Mindmine Instructor)

Customer Centricity Workshop Training - Batch 2 Introduction - Viswanathan san [DCTC Head] welcoming the Participants for the Customer Centricity workshop.

Training Name

CCW Training

Date

25-10-2014

Batch

Program Mapping Viswanathan san giving a key speech regarding the objective of the training, its uniqueness and what should be the participants key understanding after the training.

Ice Breaker - Trainer having a Ice braking round by making the participants to do a self introduction like their name, profile and No of years experienced in the trade

Activity 1 - Participants doing TKM 20-20 Activity Using Charts and News paper to identify team synergy and obstacle overcoming.

Activity 2 - Participants involved an activity to understand the effective communication between all departments in a Customer service division.

Activity 3 - Participants involved a activity to understand the effective team synergy among individuals and thus bringing a Delightful service. Experience to the customer.

Participant Group Photo

Instructor Mr.Sivakumar(Hero Name Mindmine Instructor)

New Hire Training - Group Photos

Batch No

Date

24-12-2014

Date

31-01-2015

Batch No

Date

22-01-2015

Date

22-02-2015

Batch No

Date

25-03-2015

Date

24-04-2015

New Hire Training - Group Photos

Batch No

Date

10-04-2014

Date

13-05-2015

Batch No

Date

15-05-2015

Date

25-05-2015

Batch No

Date

05-06-2015

Date

26-06-2015

New Hire Training - Group Photos

Batch No

Date

09-07-2015

Date

21-08-2015

Batch No

Date

15-09-2015

Date

07-10-2015

Description :

New Hire Training Conducted for Newly joined Lansonites who belongs to various department like Sales, Service, Body & Paint, Chauffer's, Water wash, Admin, Accounts, Parts, Call Centre, Maintenance, Coordinators, HR... Etc. In Dealer Centralized Training Centre till date we have completed the New Hire Training program for 16 batches containing 350 participants. This training activity is divided in to two slots that is One day training for Sales ,Water wash, Call center ,Chauffer's, Admin, Accounts, Parts, Coordinators, Maintenance and HR and special Five days training for Service and Body & Paint Operation employees with theoretical, Practical classes involving pretest and post test in addition with various group activities like Group discussion and Role plays. In New Hire training the following topics had been covered and taught in detail to the New Hire Training participants.

New Hire Training Topics Covered 

Opening remarks given by DCTC Instructor and Training Manager for the New Hire Training participant and self introduction of participants .



Conducting Pre-Test and Post Test which has both Technical and Soft skill content for the participants.



Downloading Basic safety policy's, safety rules and regulations. Implementation of Lanson safety and other rules which is adapted by Lansonites.



Detailed explanation of 5S and 10 Principles of workmanship.



TKM presented TOYOTA HISTORY video which displays the formation and further development of Toyota will be played and explained in detail by DCTC Instructor



Toyota products and its features which is available in India is explained and TKM step by step car manufacturing process is also explained in detail.



Toyotas 6 step process of service operation is explained in detail which contains Basic service operation.



Toyota Customer Expectation, Expectation from SA [Customer, Dealer & TKM] Group, Customer Complaint types and Complaint Handling methods.



Types of Customer and Customer Care.



Purpose / Difference of Periodic & Service Maintenance and its Importance.



Automotive Fundamentals - VVTI,D4D,Engines,Cooling system, Lubricants, etc….



Express Maintenance SOP Study ,CTDMS, eCRB,I-Crop Study.



Toyota Warranty Policies & procedures, Free Service, 1k, 5k,10k



FIR Quality Gates [QG1, QG2 & QG3]



Washing Process, Washing SOP briefing with Pre delivery checkpoints with both Theoretical and Practical Sessions



PSFU & CCS ,CR Activities, JD Power CSI & SSI Performance & Evaluation Method briefing



On Job Training in Workshop, Front Office, Personal Hygiene /Grooming/Body Language Role play Activity



Introducing of Body & Paint operations For New Hire Trainees. How to do repair body panels and How to do usages of washer welder machine and Repairing methods, shrinking methods, and pulling methods in theory class session and practical class session.



Explaining the paint process and polishing, How to do Paint repair, Surface preparation, applying primer and Basecoat and Appling Top Coat Process in Theory class and practical's class in workshop.



Abbreviation's in Body And Paint Process in work shop and paint booth for New Hire Trainees in day by day. Writing and Fill up a Abbreviation sheet in day by day process. New Hire Trainees are Abbreviation for Body and Paint Theory Class In videos, PPT, and workbook.



Explaining to Body Panels Replacements And putty Application methods, Sealant Application Methods [body sealant Application and Glass sealant application Methods] and Parts Removing [Disassembly], Parts Reinstallation [Assembly] Theory And Practical Sessions.



Parts Operation - Basics ,Parts Ordering Methods, Storing Technique, Lead Time



Explaining Other Marketing and Promotional Materials like VAS, VDS, Spark plug, Synthetic oil etc…



Dealer Service Operation type - EM-60, EM Menu, GR & BP, TPS, Work shop activities

New Hire Training - Activity Photos

Saarthi Training For Lanson Chauffeur - Batch 1 A one day training program for all Lanson Chauffer's. The below mentioned Saarthi Objectives were clearly explained to all the participants.  Identification of 3 important circle Circle of Control Circle of Influence Circle of No Influence/Control  Stages of Toyota convenience Morning Call Vehicle Pickup Handover to S.A. Delivery Call Vehicle Delivery  Importance of various documents Carry Identity Card Pick-Up & Drop authorization form AWACS Sheet Using courtesy items like Floor mat Seat cover Carry bag  Developing professional image Ways to create good first Impression  Rapport building  Improving communication ability Ways to Create effective interdepartmental communication skills.

Group Photo

Training Name

Saarthi Training

Date

05-09-2014

Batch

Instructor Mr.Narendran (DCTC Name Instructor)

Saarthi Training For Lanson Chauffeur - Batch 2 A one day training program for all Lanson Chauffer's. The below mentioned Saarthi Objectives were clearly explained to all the participants.  Identification of 3 important circle Circle of Control Circle of Influence Circle of No Influence/Control  Stages of Toyota convenience Morning Call Vehicle Pickup Handover to S.A. Delivery Call Vehicle Delivery  Importance of various documents Carry Identity Card Pick-Up & Drop authorization form AWACS Sheet Using courtesy items like Floor mat Seat cover Carry bag  Developing professional image Ways to create good first Impression  Rapport building  Improving communication ability Ways to Create effective interdepartmental communication skills.

Group Photo

Training Name

Saarthi Training

Date

06-09-2014

Batch

Instructor Mr.Narendran (DCTC Name Instructor)

"T-TEP" NEW JOINEES OJT CLOSING CEREMONY T-Tep OJT completion with "Parents Meet". Opening Remarks by Viswanathan San and Self Introduction by the team, Sharing the OJT experience. Facility visit - we have shown the "LMEC" Facility to the Guest explain the importance of the championship society and Old TTep students reached this level inspiring for them Facility Visit Workshop, Work bay where the team going to work and explained the importance of the SAFETY and then they will allow to workshop

Facility Visit Take them to Body shop and explain body and Paint process and Hi-Tech equipment's to make the Job easy to the technician

work environment and make a bench mark

LMEC is given importance to culture developing and given the importance of Lanson "4H" Closing Meet ad- Honesty, Humanidressed byty, Harmony & Mr.Kabeerdas GM Holistic Respect Ops, Mr.Salam GMCS, Mr.Sham Heart Touching Sales Manager, We have created Ms.Sindhuja HCR, a right platform to Mr.Viswanathan the new joiners. Training Head The appreciation Service, Mr.Hari motivation end Sales Trainer, with real blessing. LMEC Instructors All the team members getting Mr.Kabeerdas "Ashirvadham" GM Operation from "Matha & Pallikaranai Inter- Pittha" acted with the team one by one Special Lunch to and gather the all the Guest's. feedback of the Guest were so OJT. He conhappy grats and motivated them to create the new

Activity Name

T.Tep Closing Ceremony

Date

11-10-2014

Batch

Instructor Name

Mr.Viswanathan [ DCTC-Head ]

TEAM MEMBERS Mr.Manikandan

Mr.Jayaseelan

Mr.Muruganandham

Mr.Kanagaraj

Mr.Shivasankar

Mr.Yogeswaran

Mr.Karthik

Mr.Krishnakumar

Personal Grooming Training - Batch 1 Introduction - Gopi madhav san [HR Trainer] welcoming the Participants for the Personal Grooming Training.

Training Name

Personal Grooming Training

Date

27-10-2014

Batch

Program Mapping Gopi madhav san giving a key speech regarding the objective of the training, its uniqueness and what should be the participants key understanding after the training.

Welcome Speech - External Trainer Mr.Aakash and Gopi madhav san welcoming the participants and briefing the competencies targeted like Empathy, Positivity, Patience, Clarity in Communication and Continuous improvement.

Ice Breaker - Trainer having a Ice braking round by making the participants to do a self introduction like their name, profile and No of years experienced in the trade

Activity 1 - Participants doing TKM 20-20 Activity Using Charts and News paper to identify team synergy and obstacle overcoming.

Activity 2 - Participants involved an activity to understand the effective communication between all departments in a Customer service division.

Activity 3 - Participants involved a activity to understand the effective team synergy among individuals and thus bringing a Delightful service. Experience to the customer.

Participant Group Photo

Instructor Mr. Gopi Madhav ( HR Name Instructor)

In-plant Training - Group Photos

Batch No

Date

24-06-2015

Date

15-07-2015

Batch No

Date

26-07-2015

Date

02-08-2015

Description : In-Plant Training provided to ITI institute , Diploma and Engineering college students who belongs to various department like Mechanical , Automobile, etc...for 6 days. In this training participants attendance registration In LMEC & Introduction of participants will happen then opening remarks by DCTC instructor and Training Manager. DCTC Introduction, Safety, 5S,Lanson Rules and regulations are clearly downloaded to the participants. History of Toyota ,Toyota Products and its features has been taught through video/PPT presentation. 6 step service process ,warranty process, Automotive fundamentals and other technical content like VVTI,D4D,Engines,Cooling system, Lubricants, etcâ&#x20AC;Ś.is explained in detail. Daily detailed Theoretical and Practical observation classes has been conducted in PDS ,Service Reception , Delivery & Washing Process, Express Maintenance - Process (SOP), Express Maintenance - Super Light Process ,Express Maintenance - 60,Express Maintenance - Support Bay Repair Process, General Repair - Process, Electrical Repair Process, Job Controller Process, Wheel Alignment & Wheel balancing - Process, Body Repair methods and Painting process . Special service tools in tool room are displayed to all participants.

In-plant Training - Activity Photos

Security Training

Course Name

Security Training

Date

14-07-2015 Mr.Viswanathan [ DCTC Head ]

Instructor Name

Mr. Bharath Kumar [Safety Manager]

The Toyota Way 2 pillars: oyota History 1. Continuous Improvement Briefing the participants 2. Respect for People about the origin and history of Toyo- 5 factors of the Toyota Way da’s Challenge Kaizen The Missions of Customer Service Genchi Genbutsu Reliable, customer-oriented service Respect High market sensitivity Teamwork Creation of lifetime customers Customer Care Contribution to Accuracy – Seikaku Ability to relate to and communiCareful listening and questioning cate. Caring – Shinsetsu Greet and welcome customers Greet the customer on arrival Show kindness and courtesy Treat the customer as a guest Show respect for the feelings of othGuiding the customer ers Thank the customer Four CS Actions Trust – Shinrai Promote What are the indicators of Customer Advise Trust? ?Customer's smile? Build rapport Satisfy

Four Main Customer Expectations

1.Personalized service 2.Honesty 3.Value for money 4.Convenience Appearance Well-groomed with tidy clothes, neat hair, and clean shoes Easily identified by a name badge or ID card Attitude (Kindness and Courtesy) Gestures: Briefly smile Nod your head Wave your hand Smile with your eyes CSI Factors in a Security Role CCW Personal Care Premium Services

Special Chauffeur Training For Police Department - 2014 Training Name

Special Chauffeur Training At Puducherry Branch

Date

22-09-2014

Instructor Name

Mr. Viswanathan ( DCTC Head )

Total Members

Chauffeur Training Request from Superintendent of Police [Motor Transport] Puducherry

 Briefing about the Lanson Toyota, and basis theoretical automobile knowledge / Explained about the INNOVA vehicle handling skill / Presentation given on the Safety / Driving tips / Self check etc….  Genba visit: We have made two team and taken to the workshop and explain the General service, PMS, EM Service, General repairer etc…  We have live demo of INNOVA vehicle how to maintain the vehicle Do’s and Don’t’s Driving tips how to read the cluster indication etc…  Question & Answer session with the team we have clarified the doubts  Taken the team to Workshop visit in to Two batches and given a Practical explanation done with INNOVA Vehicle  We have shown the INNOVA replacement parts during the service Engine oil / Oil filter / Diesel Filter / Ari & AC filter / Wiper washer etc.. and Doubts clarification handing over the broachers KIT for self-study  Feedback Session / Closing Remarks / Handing over the momentous / Group Photo session

Training Name

Government Staff Training

Date

23-05-2015

Batch

Instructor Name

Mr. R.Durairaj ( GT Instructor )

TEAM MEMBERS R.Mohana Krishnan S.Elumalai Participant Group Photo

B.Manikandan

Special Technical Seminar For Government Staff

A 



 



three days Special Training Seminar for Government Chauffers' . This Is One day Training for Government Staff. The team members were taken a tour facility . They were explained about the Lanson Skill Championship facility, Obheya and infrastructure of the LMEC. They were explained about Product line overview, periodic & severe maintenance overview & Conditions, basic knowledge of periodic maintenance. Automotive fundamentals, gasoline vehicle & diesel vehicle, Drive Train & Transmission, Chassis & Suspension, Electricals & Electronic Components, Tires Wear Types & Causes. Familiarization of Diesel Engine -Explanation of Innova engine Components. Vehicle feature familiarization, explanation on vehicle about engine, brake, Ecu components and other Important components. Discussing about body safety parts and panels using our Corolla cut model section.

Training Name

LC 200 Special Training

Date

11-06-2015

Batch

Instructor Name

Mr. Arulmozhi Varman ( GTL )

TEAM MEMBERS E.Anna Durai P.Siva Kumar Group Photo

P.Venkatesan

Special Technical Seminar For VVIP Patrol Team 

A three days Special Training Seminar for Tamil Nadu Chief Ministers LC200 Chauffer's.



The team were briefed by Viswanathan san [DCTCHead].



The training with below said modules was conducted at LMEC by Arul Mozhi Varman San [Group Technical Head].

Vehicle Feature Familiarization.  Exterior.  Interior.  Engine Compartment.  Under Chassis. Periodic Maintenance.  Basic Engine components  Ignition System.  Fuel & Emission control systems.  Chassis & Body.  AC & Cooler Refrigerant. Performance.  Max Speed  Max Cruising speed  Max. permissible speed  Min Turning Radius Safety.  SRS Air bag system.  Seat Belt Reminder system.  Occupant detection sensor. Warning Lights Symptoms Parking & De-parking. OJT driving experience with LC200.

Air Force Training Training Name

Air Force Training

Date

14-05-2015

Batch

Instructor Name

Durairaj and Abdul Gani

Total Participants

11 A team of Eleven members of Indian Air force vehicle maintenance division Instructors attended an one day training at our LMEC facilty for â&#x20AC;&#x153;Innova Periodic maintenance and Service Pointsâ&#x20AC;? The team members were taken a tour facility . They were explained about the Lanson Skill Championship facility, Obheya and infrastructure of the LMEC. They were explained about Product line overview, periodic & severe maintenance overview & Conditions, basic knowledge of periodic maintenance. Automotive fundamentals, gasoline vehicle & diesel vehicle, Drive Train & Transmission, Chassis & Suspension, Electricals & Electronic Components, Tires Wear Types & Causes. Familiarization of Diesel Engine Explanation of Innova engine Components. Vehicle feature familiarization, explanation on vehicle about engine, brake, Ecu components and other Important components. Discussing about body safety parts and panels using our Corolla cut model section.

Instructors Training at TKM

GTL Training

TSM BP Pro Kodawari Training

SA Level 1 Instructor Evaluation

Engine Modular Course

Group Photo

Our DCTC Instructors have attended various Certification trainings and Modular courses conducted at National Manpower Excellence Centre, TKM Bengaluru and have delivered the trainingâ&#x20AC;&#x2122;s at DCTC for various categories at par with NMEC standards. Group Photo

Zonal Skill Contest [ Body & Paint, Service Advisor B&P, Customer Relation ] 11-05-2015

Opening Speech Mr.Rubesh San, Mr. Barnabas San, Mr. Rajadurai san And Mr. Viswanathan San

Written Exam For All Category [ Body & Paint, Service Advisor B & P, And Customer Relations ]

Practical Session for All Category [ Body & Paint, Service Advisor B & P, And Customer Relations ]

2015 - Lanson Group Zonal Skill Contest - B&P Service Advisor

Winner - Mr. T. Mathiyarasan -Koyambedu [CN01A]

1st Runner-up - Mr. Kishore Kumar [CN02A]

2nd Runner-up - Mr. Manoj [CN02D]

Name

Mr. Mathiyarasan.T