LMec Training excellence summary year : 2014—2015
INDEX-TOPICS
PAGE
Organization Structure LMEC Opening Inauguration-2014 Toyota Technician Course Toyota Pro Technician [Part-A] & [Part-B] Toyota Body Technician Toyota Paint Technician B&P Service Advisor & General Service Advisor Toyota Parts Man Training Sales Training Photos & Call Centre Training T.TEP On Job Training SGA Training & Award Ceremony Service Manager Induction Training Hiace Training [ B&P,GT,SA,Parts ] Express Maintenance Training [ Batch 1,2 & 3 ] Customer Centricity Workshop Training [ Batch 1 & 2 ] New Hire Training [ Topics, Group photos & Activity photos ] Saarthi Training [ Batch 1 & 2 ] T.TEP New Joiners OJT Closing Ceremony Personal Grooming Training In-Plant Training [ Topics, Group photos & Activity photos ] Security Training Special chauffeur training for Police Department Special technical seminar for Government staff Special technical seminar for CM VVIP Patrol Team
-
01 02 03 - 16 17 - 24 25 - 30 31 - 35 36 - 58 59 60 - 61 62 63 64 65 - 68 69 - 71 72 - 73 74 - 78 79 - 80 81 82 83 - 84 85 86 87 88
-
89 90
-
91 - 100
Air force Training Instructors Training At TKM Zonal & In-dealer Skill Contest – 2015 [ Activity & Award Ceremony ] Sales In-dealer Skill Contest Celebration Photos T.TEP Training Inauguration Program & Career Day Genba Visit to Sri Ram & St. Michaels Polytechnic College DCTC Visitors LMEC Overall Summary & Training Report
-
101 102 - 105 106 - 108 109 - 110 111 - 118 119 - 125
Corolla Cut Model Kaizen Activities
-
126 - 130
DCTC ORGANZATION CHART
Mr.T.K.Manikandan Vice President—CS
Mr. D.Viswanathan Head DCTC
Mr. Durairaj GT-Instructor Step-1 & 2
Mr. Abdul Gani SA-Instructor Basic & Level 1
Mr. Jothilingam BODY-Instructor Step-1
Mr. Ulmarc PAINT-Instructor Step-1 1
Mr. Narendran SA-Instructor Basic
Mr. Raajesh PARTS Instructor
2
General Technician Step - 1 Training Toyota Technician Total Training Batches - 14
General Technician Training - STEP 1 Training Name Date Batch Instructor Name
: : : :
Toyota Technician Course 04-08-2014 to 09-08-2014 01 Durai Raj .R
E
xplaining the Toyota And Toyota history,10 principles,5s,repair manual usage and purpose of periodic maintenance
Technicians are understanding the importance of cylinder bore wear and procedure to measure the cylinder bore wear with cylinder bore gauge .
With guidance technicians are assembling the bore gauge as per procedure and setting the standard value in cylinder gauge with micrometer.
Technicians are practicing & checking with Multimeter,voltage,current and resistance in PARALLEL circuit on EMK.
Technicians are practicing how to check the voltage,current and resistance with Millimeter in SERIES circuit on EMK.
Technicians are practicing to measure the cylinder bore axis wear with cylinder bore gauge.
Step –1 training program covers Lanson Culture Toyota Way,5s,safety,technical,non technical,practical,before after examination,role play,games,EM for general Technicians.
TEAM MEMBERS M.Rathina kumar
CN01A
V,Barath kumar
CN02A
R.Rajesh
CN02C
Oommen varghese
CN02A
R.Ramkey
CN02A
A.Arulanantham
CN02C
D.Dhayaprakash
CN01A
D.Vijay antony
VE01A
3
General Technician Training - STEP 1 Training Name Date Batch Instructor Name
: : : :
Toyota Technician Course - STEP 1 01-09-2014 to 06-09-2014 - September 02 Durai Raj .R
E
xplaining the Toyota And Toyota history,10 principles,5s,repair manual usage and purpose of periodic maintenance
Technicians are understanding the importance of cylinder bore wear and procedure to measure the cylinder bore wear with cylinder bore gauge .
With guidance technicians are assembling the bore gauge as per procedure and setting the standard value in cylinder gauge with micrometer.
Technicians are practicing & checking with Multimeter,voltage,current and resistance in PARALLEL circuit on EMK.
Technicians are practicing how to check the voltage,current and resistance with Millimeter in SERIES circuit on EMK.
Step –1 training program covers Lanson Culture Toyota Way,5s,safety,technical, non technical,practical,before after examination,role play,games,EM for general Technicians.
Practical Diagnosis Training
EMK Training
TEAM MEMBERS M.Manikandan
CN01A
L.Vijayaraj
CN01A
C.Dilip Kumar
CN02A
V.Lawson arun
CN02C
N.Ramachadran
CN02E
N.Sheik mohamed
CN02E
A.Velusamy
VE01A
A.Annadurai
CN02D
Group Photo
4
General Technician Training - STEP 1 Training Name Date Batch Instructor Name
: : : :
Toyota Technician Course - STEP 1 06-10-2014 to 11-10-2014 - October 03 Durai Raj .R
E
xplaining the Toyota And Toyota history,10 principles,5s,repair manual usage and purpose of periodic maintenance
Technicians are understanding the importance of cylinder bore wear and procedure to measure the cylinder bore wear with cylinder bore gauge
With guidance technicians are assembling the bore gauge as per procedure and setting the standard value in cylinder gauge with micrometer.
Technicians are practicing & checking with Multimeter,voltage,current and resistance in PARALLEL circuit on EMK.
Technicians are practicing how to check the voltage,current and resistance with Millimeter in SERIES circuit on EMK.
Step –1 training program covers Lanson Culture Toyota Way,5s,safety,technical, non technical,practical,before after examination,role play,games,EM for general te
TEAM MEMBERS A.Azhagiya Perumal
CN02A
N.Raja
CN02D
R.Subashvaran
CN01A
C.Kumaresan
CN02D
S.Edwin
CN02E
S.Nagaraj
CN02C
Shyam vignesh
VE01A
M.Rajkumar
PD01A
B.Ramachandran
CN02A
M.Magendran
CN02D
D.Ganesh
PD01A
Lakshmi
Group Photo
College Student
5
General Technician Training - STEP 1 Training Name Date Batch Instructor Name
: : : :
ToyotaTechnician Course - STEP 1 03-11-2014 to 08-11-2014 - November 04 Durai Raj .R
E
xplaining the Toyota And Toyota history,10 principles,5s,repair manual usage and purpose of periodic maintenance
Technicians are understanding the importance of cylinder bore wear and procedure to measure the cylinder bore wear with cylinder bore gauge .
With guidance technicians are assembling the bore gauge as per procedure and setting the standard value in cylinder gauge with micrometer.
Technicians are practicing & checking with Multimeter,voltage,current and resistance in PARALLEL circuit on EMK.
Technicians are practicing how to check the voltage,current and resistance with Millimeter in SERIES circuit on EMK.
Step –1 training program covers Lanson Culture Toyota Way,5s,safety,technical, non technical,practical,before after examination,role play,games,EM for general Technicians.
TEAM MEMBERS A.Velmurugan R.Manikandan A.Prabhu M.Santhosh R.Sathyamoorthy R.Venkatesh
6
CN01A CN02A CN02C CN02D CN02E CN02E
General Technician Training - STEP 1
E
Course Name :Toyota Technician Course Date : 10-11-2014 to 15-11-2014 Batch : 05 Instructor Name: Durai Raj .R
xplaining the Toyota And Toyota history,10 principles,5s,repair manual usage and purpose of periodic maintenance
Technicians are understanding the importance of cylinder bore wear and procedure to measure the cylinder bore wear with cylinder bore gauge.
With guidance technicians are assembling the bore gauge as per procedure and setting the standard value in cylinder gauge with micrometer.
Technicians are practicing & checking with Multimeter,voltage,current and resistance in PARALLEL circuit on EMK.
Technicians are practicing how to check the voltage,current and resistance with Millimeter in SERIES circuit on EMK.
Clarifying the doubt and practicing in individually as per procedure how measure the cylinder bore with cylinder bore gauge.
Technicians are practicing and procedure to measure the cylinder bore thrust wear with cylinder bore gauge
Step –1 training program covers Lanson Culture Toyota Way,5s,safety,technical, non technical,practical,before after examination,role play,games,EM for general Technicians.
TEAM MEMBERS
7
S.Gopinath
CN01A
T.Marimuthu
CN02A
D.Gopinath
CN02C
M.Karthick
CN02D
A.Arun
CN02E
R.Kamalakannan
CN02E
D.Mohamed Rafi
CN02D
D.Nagarajan
CN02C
R.Karthikeyan
VE01A
General Technician Training - STEP 1 Course Name Date Batch Instructor Name
: : : :
Toyota Technician Course 01-12-2014 to 06-12-2014 06 Durai Raj .R
E
xplaining the Toyota And Toyota history,10 principles,5s,repair manual usage and purpose of periodic maintenance
Technicians are understanding the importance of cylinder bore wear and procedure to measure the cylinder bore wear with cylinder bore gauge
With guidance technicians are assembling the bore gauge as per procedure and setting the standard value in cylinder gauge with micrometer.
Technicians are practicing & checking with Multimeter,voltage,current and resistance in PARALLEL circuit on EMK.
Technicians are practicing how to check the voltage,current and resistance with Millimeter in SERIES circuit on EMK.
TEAM MEMBERS K.Sundar
CN01A
K.Karthick
CN02A
Mohamed azarudeen
CN02C
S.Raja
CN02D
R.Rajasekar
CN02E
S.Dhinakar
CN02E
N.T.Vijayan
VE01A
S.Manivannan
PD01A
8
Course Name :Toyota Technician Course Date :08-12-2014 to 13-12-2014 Batch :07 Instructor Name: Durai Raj .R
TEAM MEMBERS D.Shankaran
CN01A
T.Varadharajan
CN02A
S.Muthukrishna kumar
CN02C
Dhanesh
CN01A
S.Martin adaikalaraj
CN01A
R.Muthu
CN02E
General Technician Training - STEP 1
E
xplaining the Toyota And Toyota history, 10 principles,5s,repair manual usage and purpose of periodic maintenance
Technicians are understanding the importance of cylinder bore wear and procedure to measure the cylinder bore wear with cylinder bore gauge
With guidance technicians are assembling the bore gauge as per procedure and setting the standard value in cylinder gauge with micrometer.
Technicians are practicing & checking with Millimeter voltage,current and resistance in PARALLEL circuit on EMK.
Technicians are practicing how to check the voltage,current and resistance with Millimeter in SERIES circuit on EMK.
With guidance technicians are practicing with repair manual and how to find the DTC in repair manual and EWD.
Technicians are practicing how to check the voltage,current and resistance with millimeter in SERIES circuit on EMK.
Technicians are understand the Importance of Electrical circuit in automobile
Step –1 training program covers Lanson Culture Toyota Way,5s,safety,technical,non technical,practical,before after examination,role play,games,EM for general Technicians
9
Course Name :Toyota Technician Course Date :22-12-2014 to 27-12-2014 Batch :08 Instructor Name: Durai Raj .R
TEAM MEMBERS A.Hari Prasad
CN01A
R.Ramesh kanna
CN02A
M.Angala eswaran
CN01A
K.Dinesh
CN02D
B.Sathish
CN02E
R.Arumugam
CN02A
E
General Technician Training - STEP 1
xplaining the Toyota And Toyota history, 10 principles,5s,repair manual usage and purpose of periodic maintenance
Technicians are understanding the importance of cylinder bore wear and procedure to measure the cylinder bore wear with cylinder bore gauge
With guidance technicians are assembling the bore gauge as per procedure and setting the standard value in cylinder gauge with micrometer.
Technicians are practicing & checking with Millimeter voltage,current and resistance in PARALLEL circuit on EMK.
Technicians are practicing how to check the voltage,current and resistance with Millimeter in SERIES circuit on EMK.
With guidance technicians are practicing with repair manual and how to find the DTC in repair manual and EWD.
Technicians are practicing how to check the voltage,current and resistance with Multimeter in SERIES circuit on EMK.
Technicians are understand the Importance of Electrical circuit in automobile
Step –1 training program covers Lanson Culture Toyota Way,5s,safety,technical,non technical,practical,before after examination,role play,games,EM for general Technicians
10
TEAM MEMBERS S.Arul dheepan
CN01A
P.Vinoth
CN02A
S,Gurusamy
CN02C
N.Murugan
CN02D
General Technician Training - STEP 1
Explaining the Toyota And Toyota history, 10 principles,5s,repair manual usage and purpose of periodic maintenance
Technicians are practicing how to check thevoltage,current and resistance with multimeter in SERIES circuit on EMK.
Technicians are understanding the importance of cylinder bore wear and procedure to measure the cylinder bore wear with cylinder bore gauge
Technicians are understand the Importance of Electrical circuit in automobile
With guidance technicians are practicing with repair manual and how to find the DTC in repair manual and EWD.
Technicians are practicing how to check the voltage,current and resistance with Multimeter in SERIES circuit on EMK.
With guidance technicians are assembling the bore gauge as per procedure and setting the standard value in cylinder gauge with micrometer.
Technicians are practicing & checking with Multimeter voltage,current and resistance in PARALLEL circuit on EMK.
Course Name
Toyota Technician Course
Date
19-01-2015 to 24-01-2015
Batch
09
Instructor Name
Durai Raj .R
11
General Technician Training - STEP 1
Explaining the working principle and basics of overhauling about brake system.
With guidance technicians are practicing with repair manual and how to find the DTC in repair manual and EWD.
Technicians are practicing and procedure to measure the cylinder bore thrust wear with cylinder bore gauge
Technicians are understanding the importance of cylinder bore wear and procedure to measure the cylinder bore wear with cylinder bore gauge
With guidance technicians are observe how to assemble the bore gauge as per procedure and setting the standard value in cylinder gauge.
On OJT Technicians are practicing to disassemble and assemble the differential unit
As per repair manual technician adjusting the backlash and checking with dial gauge
After adjusting the backlash technician are tightening the mounting bolt to specified torque as per repair manual.
TEAM MEMBERS S.Muthukumar
CN02C
G.Karthick
CN02A
P.Raja
CN02C
M.Subramanian
CN02D
S.Balachandran
PD01A
Course Name
Toyota Technician Course
Date
23-03-2015 to 28-03-2015
Batch
10
Instructor Name
Durai Raj .R
12
Course Name
Toyota Technician Course
Date
25-05-2015 to 30-05-2015
Batch
11
Instructor Name
Durai Raj .R
TEAM MEMBERS K.Vignesh
CN01A
R.Vijayakuamar
CN02A
J.Vasim ahmed
CN02A
R.Ramachandra boopathi
CN02A
S.Sathish
CN02C
K.Ramki
VE01A
General Technician Training - STEP 1
Explaining the working principle and basics of overhauling about brake system.
With guidance technicians are practicing with repair manual and how to find the DTC in repair manual and EWD
Technicians are practicing and procedure to measure the cylinder bore thrust wear with cylinder bore gauge
Technicians are understanding the importance of cylinder bore wear and procedure to measure the cylinder bore wear with cylinder bore gauge
With guidance technicians are observe how to assemble the bore gauge as per procedure and setting the standard value in cylinder gauge.
13
On OJT Technicians are practicing to disassemble and assemble the differential unit
As per repair manual technician adjusting the backlash and checking with dial gauge
After adjusting the backlash technician are tightening the mounting bolt to specified torque as per repair manual.
General Technician Training - STEP 1
Course Name
Toyota Technician Course
Date
03-08-2015 to 08-08-2015
Batch
12
Instructor Name
Durai Raj .R
E
xplaining the working principle and basics of overhauling about brake system.
With guidance technicians are practicing with repair manual and how to find the DTC in repair manual and EWD
TEAM MEMBERS M.KARTHIK
M.MANI KANDAN
R.RAVI CHANDRAN
B.HARI KRISHNAN
M.SELVAKUMAR
P. VINOTH KUMAR
J.GANAPATHI
S.SATHIYA MURTHY
G.RAJU
S.RAGHUL
Technicians are practicing and procedure to measure the cylinder bore thrust wear with cylinder bore gauge
Technicians are understanding the importance of cylinder bore wear and procedure to measure the cylinder bore wear with cylinder bore gauge
With guidance technicians are observe how to assemble the bore gauge as per procedure and setting the standard value in cylinder gauge.
14
.
On OJT Technicians are practicing to disassemble and assemble the differential unit.As per repair manual technician adjusting the backlash and checking with dial gauge. After adjusting the backlash technician are tightening the mounting bolt to specified torque as per repair manual
General Technician Training - STEP 1 Course Name
Toyota Technician Course
Date
07-09-2015 to 12-09-2015
Batch
13
Instructor Name
Durai Raj .R
E
TEAM MEMBERS A.VELUPANDI
B.VEERAMANI
T.PRASATH
K.RAJADURAI
A.KALAIYARASAN
K.KRISHNAMOORTHY
S.SHAIK IMRAN
M.JAINUL ABDEEN MAJID HUSSAIN
xplaining the Toyota and Toyota history,10 Principles,5s,repair manual usage and purpose of periodic maintenance
Technicians are understanding the importance of cylinder bore wear and procedure to measure the cylinder bore wear with cylinder bore gauge
With guidance technicians are observe how to assemble the bore gauge as per procedure and setting the standard value in cylinder gauge.
Explaining the working principle and basics of overhauling about brake system.
On OJT Technicians are practicing to disassemble and assemble the differential unit
With guidance technicians are practicing with repair manual and how to find the DTC in repair manual and EWD
As per repair manual technician adjusting the backlash and checking with dial gauge
After adjusting the backlash technician are tightening the mounting bolt to specified torque as per repair manual.
Step –1 training program covers Lanson Culture Toyota Way,5s,safety,technical, non technical,practical,before after examination,role play,games,EM for general Technicians.
Technicians are practicing and procedure to measure the cylinder bore thrust wear with cylinder bore gauge
15
General Technician Training - STEP 1 Course Name
Toyota Technician Course
Date
12-10-2015 to 17-10-2015
Batch
14
Instructor Name
Durai Raj .R
E
xplaining the Toyota and Toyota history,10 Principles,5s,repair manual usage and purpose of periodic maintenance
Explaining the working principle and basics of overhauling about brake system.
With guidance technicians are practicing with repair manual and how to find the DTC in repair manual and EWD
Technicians are practicing and procedure to measure the cylinder bore thrust wear with cylinder bore gauge
TEAM MEMBERS A.DINESH
G.RAVICHANDRAN
P.VINOTHKUMAR
D.SATHISH
S.ARUN KUMAR
K.JALEEL
K.GNANA PRAKASH
D.PRABHAKARAN
A.GUGAN
B.PRAKASH
With guidance technicians are observe how to assemble the bore gauge as per procedure and setting the standard value in cylinder gauge.
On OJT Technicians are practicing to disassemble and assemble the differential unit
As per repair manual technician adjusting the backlash and checking with dial gauge
After adjusting the backlash technician are tightening the mounting bolt to specified torque as per repair manual.
Step –1 training program covers Lanson Culture Toyota Way,5s,safety,technical, non technical,practical,before after examination,role play,games,EM for general Technicians.
Technicians are understanding the importance of cylinder bore wear and procedure to measure the cylinder bore wear with cylinder bore gauge
16
Higher Authorization for Step - 2 Training
General Technician Step - 2 [Part A] Training Toyota Pro Technician Total Training Batches - 04
General Technician Training - STEP 2 [Part –A] Training Name Date Batch Instructor Name
: : : :
Toyota Pro Technician Course 18-08-2014 to 23-08-2014 01 Durai Raj .R
Explaining the Toyota And Toyota history,10 principles,5s,repair manual usage and purpose of periodic maintenance
Technicians are understanding the importance of cylinder bore wear and procedure to measure the cylinder bore wear with cylinder bore gauge .
With guidance technicians are assembling the bore gauge as per procedure and setting the standard value in cylinder gauge with micrometer.
Technicians are practicing & checking with Multimeter,voltage,current and resistance in PARALLEL circuit on EMK.
Technicians are practicing how to check the voltage,current and resistance with Multimeter in SERIES circuit on EMK.
Step –1 training program covers Lanson Culture Toyota Way,5s,safety,technical, non technical,practical,before after examination,role play, for general Technicians.
TEAM MEMBERS P.RAMAKRISHNAN
CN01A
A.YASIN
PD01A
R.SANTHOSHRAJ
CN02E
R.KRISHANAN
CN02D
S.AMUDHAVANAN
CN02D
A.SUBASH CHANDARA BOSE
CN01A
M.SIVALINGAM
VE01A
B.GANESHKUMAR
PD01A
Remarks : This sheet represents the summary of 1st batch Step –2 training program. 6 days training program covers Lanson Culture Toyota Way,5s,safety,technical, non technical,practical,before after examination,role play,games,EM for general technicians.
17
General Technician Training - STEP 2 [Part –A] Training Name Date Batch Instructor Name
: : : :
Toyota Pro Technician Course 15-09-2014 to 20-09-2014 02 Durai Raj .R
Explaining the Toyota And Toyota history,10 principles,5s,repair manual usage and purpose of periodic maintenance
Technicians are understanding the importance of cylinder bore wear and procedure to measure the cylinder bore wear with cylinder bore gauge .
With guidance technicians are assembling the bore gauge as per procedure and setting the standard value in cylinder gauge with micrometer.
Technicians are practicing & checking with Multimeter,voltage,current and resistance in PARALLEL circuit on EMK.
Technicians are practicing how to check the voltage,current and resistance with Multimeter in SERIES circuit on EMK.
Step –1 training program covers Lanson Culture Toyota Way,5s,safety,technical, non technical,practical,before after examination,role play, for general Technicians
TEAM MEMBERS G.JOTHIRAJAN
CN01A
S.DEEPAK
CN01A
M.NAFISKHAN
CN02A
S.SOORIYAKUMAR
CN02D
T.RAJ KUMAR
CN02E
S.MURUGANANDHAM
VE01A
S.RAMADOSS
CN02D
Remarks : This sheet represents the summary of 2nd batch Step –2 training program. 6 days training program covers Lanson Culture Toyota Way,5s,safety,technical, non technical,practical,before after examination,role play,games,EM for general technicians.
18
General Technician Training- STEP 2 [Part –A] Training Name Date Batch Instructor Name
: : : :
Toyota Pro Technician Course 13-10-2014 to 18-10-2014 03 Durai Raj .R
Explaining the Toyota And Toyota history,10 principles,5s,repair manual usage and purpose of periodic maintenance
Technicians are understanding the importance of cylinder bore wear and procedure to measure the cylinder bore wear with cylinder bore gauge .
With guidance technicians are assembling the bore gauge as per procedure and setting the standard value in cylinder gauge with micrometer.
Technicians are practicing & checking with Multimeter,voltage,current and resistance in PARALLEL circuit on EMK.
Technicians are practicing how to check the voltage,current and resistance with Multimeter in SERIES circuit on EMK. Step –1 training program covers Lanson Culture Toyota Way,5s,safety,technical,non tech nical,practical,before after examination,role play, for general Technicians.
TEAM MEMBERS J.RUBALINGAM
CN01A
D.RAMKUMAR
CN01A
G.JANARTHANAN
CN02C
K.SARAVANAN
CN02D
R.MALAYAN
PD01A
S.VISWANATHAN
PD01A
P.RAJA
CN02D
T.ARVIND
VE01A
R.RAMKEY
CN02A
Remarks : This sheet represents the summary of 3rd batch Step –2 training program. 6 days training program covers Lanson Culture Toyota Way,5s,safety,technical, non technical,practical,before after examination,role play,games,EM for general technicians.
19
General Technician Training - STEP 2 [Part-A]
Explaining the working principle and basics of overhauling about brake system.
With guidance technicians are practicing with repair manual and how to find the DTC in repair manual and EWD.
Technicians are practicing and procedure to measure the cylinder bore thrust wear with cylinder bore gauge
Technicians are understanding the importance of cylinder bore wear and procedure to measure the cylinder bore wear with cylinder bore gauge
With guidance technicians are observe how to assemble the bore gauge as per procedure and setting the standard value in cylinder gauge.
On OJT Technicians are practicing to disassemble and assemble the differential unit
TEAM MEMBERS M.RATHINA KUMAR
CN01A
S.RAMACHANDRAN
CN01A
As per repair manual technician S.SRINATH adjusting the backlash and checking M.ASHOKUMAR with dial gauge A.JEYASEELAN After adjusting the backlash J.AMARESAN technician are tightening the S.SATHYA SAIBABA mounting bolt to specified torque as V.BABU per repair manual. M.MAHENDRAN K.DHINAKARAN
20
CN02C CN02A PD01A PD01A CN02C VE01A CN02D CN02E
Course Name
Toyota Pro Technician Course
Date
09-02-2015 to 14-02-2015
Batch
04
Instructor Name
Durai Raj .R
Higher Authorization for Step - 2 Training
General Technician Step - 2 [Part B] Training Toyota Pro Technician Total Training Batches - 04
General Technician Training - STEP 2 [Part-B] Course Name
Toyota Pro Technician Course
Date
06-07-2015 to 11-07-2015
Batch
01
Instructor Name
Durai Raj .R
TEAM MEMBERS G.JANARTHANAN P.KALAISELVAN
M.SIVALINGAM M.KARTHIK
S.AMUDHAVANAN
P.MANIKANDAN
M.MAGENDRAN
M.SURESH
RUBA LINGAM T.NATARAJAN
R.DINESH KUMAR
E
xplaining the Toyota and Toyota history,10 Principles,5s,repair manual usage and purpose of periodic maintenance.
TK San [ VP-CS ] Rubbesh San [Group Head - Service ] and Arunachalam San [GT Instructor NMEC, TKM ] Kick starting the First batch of Step 2 [Part B].
Recap of Day one and explaining the basics of overhauling (Petrol And Diesel Engine, differential, transmission and transaxle)
Explaining the basics of electricity, practicing to check the resistance with multi meter in electricity master kit
Explaining the basics of electricity, practicing to check the current with multi meter In electricity master kit
Explaining the basics of electricity, practicing to check the voltage with multi meter in electricity master kit
On OJT Technicians are practicing to disassemble and assemble the differential unit
Technicians are practicing to measure the cylinder bore axis wear with cylinder bore gauge.
Technicians Are Practicing And Procedure To Measure The Cylinder Bore Thrust Wear With Cylinder Bore Gauge
Step –1 training program covers Lanson Culture Toyota Way,5s,safety,technical, non technical, practical, before and after examination, role play, for general Technicians.
21
General Technician Training - STEP 2 [Part-B]
E
xplaining the Toyota and Toyota history,10 Principles,5s,repair manual usage and purpose of periodic maintenance
Recap of Day one and explaining the basics of overhauling (Petrol And Diesel Engine,differential,transmission and transaxle)
Explaining the basics of electricity, practicing to check the resistance with multi meter in electricity master kit
Explaining the basics of electricity, practicing to check the current with multi meter In electricity master kit
Explaining the basics of electricity, practicing to check the voltage with multi meter in electricity master kit
On OJT Technicians are practicing to disassemble and assemble the differential unit
On OJT technicians assembled as per repair manual checking the pre load In differential unit
Technicians are practicing to measure the cylinder bore axis wear with cylinder bore gauge.
Technicians Are Practicing And Procedure To Measure The Cylinder Bore Thrust Wear With Cylinder Bore Gauge
Course Name
Toyota Pro Technician Course-Part-B
Date
20-07-2015 to 25-07-2015
Batch
02
Instructor Name
Durai Raj .R
TEAM MEMBERS S.SREEJITH
CN01A
A.JAYASEELAN
PD01A
S.MURUGANANDHAM
VE01A
P.RAJA
CN02D
A.SUBASH CHANDRA BOSE
CN01A CN02A
V.SURESH KUMAR
22
General Technician Training - STEP 2 [Part-B]
E
xplaining the Toyota and Toyota history,10 Principles,5s,repair manual usage and purpose of periodic maintenance
Recap of Day one and explaining the basics of overhauling (Petrol And Diesel Engine,differential,transmission and transaxle)
Explaining the basics of electricity, practicing to check the resistance with multi meter in electricity master kit
Explaining the basics of electricity , practicing to check the current with multi meter In electricity master kit
Explaining the basics of electricity, practicing to check the voltage with multi meter in electricity master kit
On OJT Technicians are practicing to disassemble and assemble the differential unit
On OJT technicians assembled as per repair manual checking the pre load In differential unit
Technicians are practicing to measure the cylinder bore axis wear with cylinder bore gauge.
Technicians Are Practicing And Procedure To Measure The Thrust Wear With Cylinder Bore Gauge
Step –1 training program covers Lanson Culture Toyota Way,5s,safety,technical,non technical,practical,before after examination,role play, for general Technicians.
Course Name
Toyota Pro Technician Course-Part-B
Date
17-08-2015 to 22-08-2015
Batch
03
Instructor Name
Durai Raj .R
Cylinder Bore
TEAM MEMBERS S.DEEPAK
CN01A
M.RATHINAKUMAR
CN01A
E.SELVAKUMAR
CN02A
S.RAMADOSS
CN02D
J.AMARESAN
PD01A VE01A
A.YASIN
23
General Technician Training - STEP 2 [Part-B]
E
On OJT technicians assembled as per repair manual checking the pre load In differential unit
Technicians are practicing to measure the cylinder bore axis wear with cylinder bore gauge.
Explaining the basics of electricity, practicing to check the resistance with multi meter in electricity master kit
Technicians Are Practicing And Procedure To Measure The Cylinder Bore Thrust Wear With Cylinder Bore Gauge
Explaining the basics of electricity, practicing to check the current with multi meter In electricity master kit
Explaining the basics of electricity, practicing to check the voltage with multi meter in electricity master kit
Step –1 training program covers Lanson Culture Toyota Way,5s,safety,technical, non technical, practical, before after examination, role play, for general Technicians.
xplaining the Toyota and Toyota history,10 Principles,5s,repair manual usage and purpose of periodic maintenance
Recap of Day one and explaining the basics of overhauling (Petrol And Diesel Engine,differential,transmission and transaxle)
On OJT Technicians are practicing to disassemble and assemble the differential unit
Course Name
Toyota Pro Technician Course-Part-B
Date
21-09-2015 to 26-09-2015
Batch
04
Instructor Name
Durai Raj .R
TEAM MEMBERS G.JOTHIRAJAN
S.VENKATACHALAPATHY
T.ARVIND
R.RAMKEY
K.RAJESH
P.RAM KUMAR
K.SARAVANAN
24
Body Technician Step - 1 Training Toyota Body Technician Total Training Batches - 06
Step-1 Body Technician Training - 1st batch Course Name
Toyota Body Technician Course
Date
11-08-2014 to 22-08-2014
Batch
001
Instructor Name
Mr. Jothilingam .S
TEAM MEMBERS S.Vijayakumar
CN02A
E.Saravanan
CN02D
M.Angas
VE01A
T.Azarudeen
CN02A CN02C
T.surya narayanan
Induction class contents - Toyota way, Toyota history, two pillars of toyota, ten principles,5s and also will conduct a pre-test to understand their current knowledge level. Will do daily revision on previous classes. vehicle body constructions (unibody,frame body) passenger car body classifications and theory using for washer welder machine Explaining the panel repair methods and how to attend the minor damage repairs training and usage of hammer dolly technique. Briefly explain about the ON dolly and OFF dolly technique Briefly explain about the usage method of washer welding machine, settings and operation about washer welding,hand pulling, spot shrinking, continuous shrinking and machine settings etc… On Job Training on washer welding and pulling, shrinking methods (spot shrinking, continuous shrinking and line shrinking procedures) Explain the SST usage and how to remove paint by using the SST and sand papers. We involve the technicians on practicing paint removal process by using the single action sander 80 grit sand papers Explaining putty application methods and practicing in putty mixing, application and sanding process. Explaining usage of tools and equipment's, etc. Explaining Toyota recommended welding machines settings and operating (SPOT and MIG welding), then the trainees are practicing in welding process.
25
Course Name
Toyota Body Technician Course
Date
01-09-2014 to 11-09-2014
Batch
02
Instructor Name
Jothilingam .S
TEAM MEMBERS K.Ashok Kumar
CN02C
G.Yuvaraj
CN02D
D.Anand
CN01A
Body Technician Training - STEP 1 [Batch-2]
Briefly explaining how to use washer welding machine settings and operating (washer welding,hand pulling,spot shrinking and continuous shrinking machine settings)
Recap of N th day and explaining the vehicle body constructions (unibody,frame body) and passenger car body classifications theory and using for washer welder machine theory
Explaining the panel repair methods and how to attend the minor damage repairs then training for hammer and dolly technique. Understanding was on dolly off dolly technique
Practiced on washer welding and pulling, shrinking methods (spot shrinking, continuous shrinking and line shrinking procedures)
Explaining how to remove paint on which tool and which sand papers. Then the technicians practicing on paint removal process on single action sander 80 grit sand papers
Explaining and training featheredging process, how to taken of featheredging 30mm of the repaired panel (ED coat, primer and top coat) and usages of tools
Explaining putty application methods and practicing in putty mixing, application and sanding process. Explaining usage of tools and equipment's, etc.
Explaining Toyota recommended welding machines settings and operating (SPOT and MIG welding), then the trainees are practicing in welding process.
26
Body Technician Training - STEP 1 [Batch-3]
Course Name
Toyota Body Technician Course
Date
03-11-2014 to 13-011-2014
Batch
03
Instructor Name
Jothilingam .S
Explaining the Toyota and Toyota history, Toyota's two pillers,ten priciple,5s then conducting to pre-test examination Recap of day one and explaining the vehicle body constructions (unibody,frame body) and passenger car body classifications theory and using for washer welder machine theory Explaining the panel repair methods and how to attend the minor damage repairs then training for hammer and dolly
TEAM MEMBERS G.Vishal
VE01A
A.Felix raj
CN02A
E.Radha krishnan
CN02D
K.Arumugam
CN01A
J.Martin
CN02D
technique. Understanding was on dolly off dolly technique Briefly explaining how to use washer welding machine settings and operating (washer welding,hand pulling,spot shrinking and continuous shrinking machine settings) Practiced on washer welding and pulling, shrinking methods (spot shrinking, continuous shrinking and line shrinking procedures) Explaining how to remove paint on which tool and which sand papers. Then the technicians
27
practicing on paint removal process on single action sander 80 grit sand papers Explaining and training featheredging process, how to taken of featheredging 30mm of the repaired panel (ED coat, primer and top coat) and usages of tools Explaining putty application methods and practicing in putty mixing, application and sanding process. Explaining usage of tools and equipment's, etc. Explaining the trainees are practicing in welding process.
TEAM MEMBERS
P.Dhinakaraselvan
CN01A
G.Sivakumar
CN02D
D.Sridhar
CN02D
V.Silambarasan
PD01A
Body Technician Training - STEP 1 [Batch-4]
Explaining the Toyota and Toyota history, Toyota's two pillers,ten priciple,5s then conducting to pre-test examination Recap of day one and explaining the vehicle body constructions (unibody,frame body) and passenger car body classifications theory and using for washer welder machine theory Explaining the panel repair methods and how to attend the minor damage repairs then training for hammer and dolly technique. Understanding was on dolly off dolly technique
Briefly explaining how to use washer welding machine settings and operating (washer welding,hand pulling,spot shrinking and continuous shrinking machine settings)
Practiced on washer welding and pulling, shrinking methods (spot shrinking, continuous shrinking and line shrinking procedures)
Explaining how to remove paint on which tool and which sand papers. Then the technicians practicing on paint removal process on single action sander 80 grit sand papers
Course Name
Toyota Body Technician Course
Date
15-12-2014 to 25-12-2014
Batch
04
Instructor Name
Jothilingam .S
28
Explaining and training featheredging process, how to taken of featheredging 30mm of the repaired panel (ED coat, primer and top coat) and usages of tools Explaining putty application methods and practicing in putty mixing, application and sanding process. Explaining usage of tools and equipment's, etc. Explaining Toyota recommended welding machines settings and operated (SPOT and MIG welding). then the trainees are practicing in welding process
Body Technician Training - STEP 1 [Batch-5]
Explaining the Toyota and Toyota history, Toyota's two pillers,ten priciple,5s then conducting to pre-test examination
Recap of day one and explaining the vehicle body constructions (unibody,frame body) and passenger car body classifications theory and using for washer welder machine theory
Explaining the panel repair methods and how to attend the minor damage repairs then training for hammer and dolly technique. Understanding was on dolly off dolly technique
Briefly explaining how to use washer welding machine settings and operating (washer welding, hand pulling,spot shrinking and continuous shrinking machine settings)
Practiced on washer welding and pulling, shrinking methods (spot shrinking, continuous shrinking and line shrinking procedures)
Explaining how to remove paint on which tool and which sand papers. Then the technicians practicing on paint removal process on single action sander 80 grit sand papers
15-06-2015 to 25-06-2015
Batch
05
Instructor Name
Jothilingam .S
Explaining and training featheredging process, how to taken of featheredging 30mm of the repaired panel (ED coat, primer and top coat) and usages of tools
Explaining putty application methods and practicing in putty mixing, application and sanding process. Explaining usage of tools and equipment's, etc.
Explaining Toyota recommended welding machines settings and operated (SPOT and MIG welding). then the trainees are practicing in welding process.
TEAM MEMBERS
Course Name Toyota Body Technician Course Date
C.Gopinath
CN02A
M.Vigneshwar
CN02A
S.Arun kumar
CN02D
M.Ramamoorthi
CN02D
29
Body Technician Training - STEP 1 [Batch-6]
Explaining the Toyota and Toyota history, Toyota's two pillers,ten priciple,5s then conducting to pre-test examination Recap of day one and explaining the vehicle body constructions (uni body, frame body) and passenger car body classifications theory and using for washer welder machine theory Explaining the panel repair methods and how to attend the minor damage repairs then training for hammer and dolly technique. Understanding was on dolly off dolly technique
Briefly explaining how to use washer welding machine settings and operating (washer welding, hand pulling,spot shrinking and continuous shrinking machine settings) Practiced on washer welding and pulling, shrinking methods (spot shrinking, continuous shrinking and line shrinking procedures) Explaining how to remove paint on which tool and which sand papers. Then the technicians practicing on paint removal process on single action sander 80 grit sand papers
Explaining and training featheredging process, how to taken of featheredging 30mm of the repaired panel (ED coat, primer and top coat) and usages of tools Explaining putty application methods and practicing in putty mixing, application and sanding process. Explaining usage of tools and equipment's, etc. Explaining Toyota recommended welding machines settings and operated then the trainees are practicing in welding process……….
TEAM MEMBERS
Course Name Toyota Body Technician Course Date
01-09-2015 to 11-09-2015
Batch
06
Instructor Name
Jothilingam .S
M.Baskar
CN01A
M.Highcort maharaja
CN02A
N.Rajkumar
CN02C
S.Aravindhan
VE01A
30
Paint Technician Step - 1 Training Toyota Paint Technician Total Training Batches - 05
Paint Technician Training-STEP 1 Explaining the Toyota and Toyota history, Toyota's two pillars, ten priciple,5s then conducting to pre-test examination. Surface Preparation Theory Explain to Purpose of Surface Preparation And Materials Type of Putty, Type of Primer, Type of Surfacer. Surface Preparation Toyota Way- Final Practice Evaluation Old door skin Paint Removal, Fether Edge, Putty Application and Putty Sanding. Surface Preparation Toyota Way- Final Practice Evaluation Old door skin Paint Removal, Fether Edge, Practice Spray Gun Operation class- Spray Gun Setting is change's Whatever Defect is created Seeds, Runs, Orange Peel, Mottling, And Explain To Solution . Explaining Top coating Toyota Way-practical Demo Gun Setting, pattern Over lapping, Stock Speed, Movement, Applying Paint Thickness, Discharge Amount. Explaining Top coating Toyota Way-practical Demo Gun Setting, pattern Over lapping, Stock Speed, Movement, Water Spraying practice customer panels Painting After Practice How to Use Paint consumables Coat Thickness paint DFT (dry Film thickness ) Explaining Color Matching-Toyota Way-Demo View Angles Center View, Direct View, IN Direct View ,And Hue, value, Chroma Color difference And Safety Items. Training Name:
Toyota Paint Technician Course
Date:
04-08-2014 TO 14-08-2014
Batch:
1
Instructor Name:
B.Ulmarc
Team Members Mr. D.Prabakaran Mr. E.Ganesh Mr. V.Ravindran
31
Paint Technician Training-STEP 1
E
Explaining Top coating Toyota Way-practical Demo xplaining the Toyota and Toyota history, Toyota's Gun Setting, pattern Over lapping, Stock Speed, two pillars, ten priciple,5s. Movement, Applying Paint Thickness, Discharge Amount. Surface Preparation Theory Explain to Purpose of Surface Preparation And Materials Type of Putty, Explaining Top coating Toyota Way-practical Demo Type of Primer, Type of Surfacer. Gun Setting, pattern Over lapping, Stock Speed, Movement, Water Spraying practice customer panels Surface Preparation Toyota Way- Final Practice Evalu- Painting ation Old door skin Paint Removal, Fether Edge, Putty Application and Putty Sanding. After Practice How to Use Paint consumables Coat Thickness paint DFT (dry Film thickness ) Explaining Surface Preparation Toyota Way- Final Practice Evaluation Old door skin Paint Removal, Fether Edge, Color Matching-Toyota Way-Demo View Angles Practice, Spray Gun Operation class- Spray Gun SetCenter View, Direct View, IN Direct View ,And Hue, ting is change's Whatever Defect is created Seeds, value, Chroma Color difference And Safety Items. Runs, Orange Peel, Mottling, And Explain To Solution . Training Name:
Toyota Paint Technician Course
Team Members
Date:
03-11-2014 To 13-11-2014
Mr. A.Amal Raj
Mr.C.Sandhana Murugan
Batch:
2
Mr.R.Venkatesh
Mr.L.Leo
Instructor Name:
B.Ulmarc
32
Paint Technician Training-STEP 1
E
xplaining the Toyota and Toyota history, Toyota's two pillars, ten priciple,5s principle. Surface preparation Theory Explain to Purpose of Surface Preparation And Materials Type of Putty, Type of primer, Type of surface Surface Preparation Toyota Way-final Practice Evaluation Old door skin. Paint Removal ,Fether Edge, putty Application And Putty Sanding. Spray Gun Operation class- Spray Gun Setting is changes Whatever Defect is created Seeds, Runs, Orange Peel, Mottling, And Explain To Solution Color Matching Toyota Way -Group discussion and Understanding to 3primary Color, Secondary color, Complementary Color, and under tone Color Explain On Job training Surfacer Application One coat 30 to40 microns And Two coat Thickness, Air Pressure reverse masking And Safety Items Explaining Top coating Toyota Way-practical Demo Gun Setting, pattern Over lapping, Stock Speed, Movement, Applying Paint Thickness, Discharge Amount. Color Matching-Toyota Way-Demo View Angles Center View, Direct View, IN Direct View ,And Hue,value,Chroma Color difference And Safety Items. Polishing-Toyota Way -Demo Compare to OE Panel Explain To Solution1500 water sheet [or] 2000 Water Sheet To Applying Body Panel After Sanding.
Training Name:
Toyota Paint Technician Course
Date:
01-12-2014 TO 11-12-2014
Batch:
3
Instructor Name:
B.Ulmarc
33
Team Members Mr. S.K.Mohan Mr. K.Prem Kumar Mr.S.Palanivel Mr.T.Sridharan
Paint Technician Training-STEP 1
Explaining the Toyota and Toyota history, Toyota's two pillars, ten priciple,5s principle. Surface preparation Theory Explain to Purpose of Surface Preparation And Materials Type of Putty, Type of primer, Type of surface Surface Preparation Toyota Way-final Practice Evaluation Old door skin. Paint Removal ,Fether Edge, putty Application And Putty Sanding. Spray Gun Operation class- Spray Gun Setting is changes Whatever Defect is created Seeds, Runs, Orange Peel, Mottling, And Explain To Solution Color Matching Toyota Way -Group discussion and Understanding to 3primary Color, Secondary color, Complementary Color, and under tone Color Explain On Job training Surfacer Application One coat 30 to40 microns And Two coat Thickness, Air Pressure reverse masking And Safety Items Explaining Top coating Toyota Way-practical Demo Gun Setting, pattern Over lapping, Stock Speed, Movement, Applying Paint Thickness, Discharge Amount. Color Matching-Toyota Way-Demo View Angles Center View, Direct View, IN Direct View, And Hue,value,Chroma Color difference And Safety Items. Polishing-Toyota Way -Demo Compare to OE Panel Explain To Solution1500 water sheet [or] 2000 Water Sheet To Applying Body Panel After Sanding.
Training Name:
Toyota Paint Technician Course
Date:
01-06-2015 TO 11-06-2015
Batch:
1
Instructor Name:
B.Ulmarc
Team Members Mr. P.Parthiban Mr. N.Srinivasan
34
Mr.Mohamed Assif
Paint Technician Training-STEP 1
E S
mentary Color, and under tone Color Explain
xplaining the Toyota and Toyota history, Toyota's two pillars, ten priciple,5s principle.
O
urface preparation Theory Explain to Purpose of Surface Preparation And Materials Type of Putty, Type of primer, Type of surface
E
n Job training Surfacer Application One coat 30 to40 microns And Two coat Thickness, Air Pressure reverse masking And Safety Items
xplaining Top coating Toyota Way-practical Demo Gun Setting, pattern Over lapping, Stock Speed, Movement, Apurface Preparation Toyota Way-final Practice Evaluation plying Paint Thickness, Discharge Amount. Old door skin. Paint Removal ,Fether Edge, putty Application And Putty Sanding. olor Matching-Toyota Way-Demo View Angles Center View, Direct View, IN Direct View, And pray Gun Operation class- Spray Gun Setting is changes Hue,value,Chroma Color difference And Safety Items. Whatever Defect is created Seeds, Runs, Orange Peel, Mottling, And Explain To Solution olishing-Toyota Way -Demo Compare to OE Panel Explain To Solution1500 water sheet [or] 2000 Water Sheet To olor Matching Toyota Way -Group discussion and Un- Applying Body Panel After Sanding. derstanding to 3primary Color, Secondary color, Comple-
S
C
S
P
C
Training Name:
Toyota Paint Technician Course
Date:
01-09-2015 To 11-09-2015
Batch:
2
Instructor Name:
Team Members
B.Ulmarc
35
Mr. T.Ruban Raj
Mr. M.Mari Muthu
Mr. S.Manoj Kumar
Mr. R.Dinesh Kumar
TSA Induction [B&P] Training Toyota Service Advisor Total Training Batches - 07
Body & Paint Service Advisor Training Team Members Mr. Krishna Kumar [CN01A] Mr. Siva Niranjan[CN01A]
Expectation Mapping /Program Objectives briefing & product line Overview [Toyota Indian Products] Teaching Soft Skills - Customer expectations, required skills For SA, professional skill development Video Presentation - customer handling skills in different situations Introduction of Body & Paint Operation - Pre & post production, role of an estimate & estimation work, painting procedure and repair process Technical Class - Automotive fundamentals- Gasoline Engine operation, EFI, VVTi, AC, Dual VVTi ,Cooling system, Suspension system etc. Practical - Demonstration Of vehicles safety equipment's Practical - Gasoline engine Operation, cooling unit ,brake components & other important technical details explanation Practical Session - Explaining new bumper painting process & complaint identifying methods Practical Session - Role play for estimation process and Awacs process
36
Body & Paint Service Advisor Training
E
xpectation Mapping /Program Objectives briefing & product line Overview [Toyota Indian Products] Teaching Soft Skills - Customer expectations, required skills For SA, professional skill development Video Presentation - customer handling skills in different situations Introduction of Body & Paint Operation - Pre & post production, role of an estimate & estimation work, painting procedure and repair process Technical Class - Automotive fundamentals- Gasoline Engine operation, EFI, VVTi, AC, Dual VVTi ,Cooling system, Suspension system etc. Practical - Demonstration Of vehicles safety equipment's Practical - Gasoline engine Operation, cooling unit ,brake components & other important technical details explanation Practical Session - Explaining new bumper painting process & complaint identifying methods Practical Session - Role play for estimation process and Awacs process
Team Members Mr.R .M. Sheikh Mohamed Hussain[TV01A] Mr. G. Selvanathan [CN01A]
37
Team Members Mr. J. S. Venkatraman[CN01A] Mr. N. Sheikh Mohaideen Kader[CN02D] Mr. R. Sampath Kumar[CN02D] Mr. B.Sivakumar [PD01A]
Body & Paint Service Advisor Training SOFT SKILLS TRAINING 1 - Product line overview , expectation from SA [Customer, Dealer & TKM] , Toyota's 6 steps of service process ,reception process, Ro creation, delivery process in detail SOFT SKILLS TRAINING 2 - Video presentation for customer complaint handling in different situations, JD Power CSI performance & evaluation method briefing . TECHNICAL TRAINING 1 - Warranty policies & procedures, essential tools for SA, orientation production/parts/CR , E-CRB, SMB, C-TDMS usage check & Queries TECHNICAL TRAINING 2 - Expectation from SA [Technical Skill Enhancement] , periodic & severe maintenance Overview & Conditions, basic knowledge of periodic maintenance TECHNICAL TRAINING 3 - Automotive fundamentals, gasoline vehicle & diesel vehicle, Drive Train & Transmission, Chassis & Suspension, Electricals & Electronic Components, Tires Wear Types & Causes Familiarization of Diesel Engine -Explanation of Innova Engine Components. PRACTICAL SESSION 1 - Vehicle feature familiarization, explanation on vehicle about engine, brake, ECU, components and other Important components. PRACTICAL SESSION 2 - AWACS process explanation, promoting customer educational material [Selling Skills] TECHNICAL DISCUSSION - Discussing about body safety parts and panels.
38
Body & Paint Service Advisor Training Expectation Mapping /Program Objectives briefing & product line Overview [Toyota Indian Products] Teaching Soft Skills - Customer expectations, required skills For SA, professional skill development Video Presentation - customer handling skills in different situations Introduction of Body & Paint Operation - Pre & post production, role of an estimate & estimation work, painting procedure and repair process Technical Class - Automotive fundamentals- Gasoline Engine operation, EFI, VVTi, AC, Dual VVTi ,Cooling system, Suspension system etc. Practical - Demonstration Of vehicles safety equipment's Practical - Gasoline engine Operation, cooling unit ,brake components & other important technical details explanation Practical Session - Explaining new bumper painting process & complaint identifying methods Practical Session - Role play for estimation process and Awacs process
Team Members
Training Name:
TSA[B&P] Basic Induction Course
Mr.J. Sabari Ganesh [CN02C]
Date:
17-11-2014 to 20-11-2014
Mr. V. Vadivel[CN01A]
Batch:
4
Mr. E. Chinnathambi [CN02D]
Instructor Name:
39
Narendran R
Body & Paint Service Advisor Training
E
xpectation Mapping /Program Objectives briefing & product line Overview [Toyota Indian Products] Teaching Soft Skills - Customer expectations, required skills For SA, professional skill development Video Presentation - customer handling skills in different situations Introduction of Body & Paint Operation - Pre & post production, role of an estimate & estimation work, painting procedure and repair process Technical Class - Automotive fundamentalsGasoline Engine operation, EFI, VVTi, AC, Dual VVTi ,Cooling system, Suspension system etc. Practical - Demonstration Of vehicles safety equipment's Practical - Gasoline engine Operation, cooling unit ,brake components & other important technical details explanation Practical Session - Explaining new bumper painting process & complaint identifying methods Practical Session - Role play for estimation process and Awacs process
Training Name:
TSA[B&P] Basic Induction Course
Date:
16-12-2014 to 19-12-2014
Batch:
5
Instructor Name:
Narendran R
Team Members Mr.G.Mithun [CN02D] Mr. Ashok Kumar [CN02C] Mr.Kumaran [CN01A]
40
Training Name:
TSA[B&P] Basic Induction Course
Date:
16-03-2015 to 20-03-2015
Batch:
1
Instructor:
Narendran R
Team Members Mr. D.Vinodh Raja[CN02C] Mr. R. Gunasekaran[PD01A]
Body & Paint Service Advisor Training
E
xpectation Mapping /Program Objectives briefing & product line Overview [Toyota Indian Products]
Teaching Soft Skills - Customer expectations, required skills For SA, professional skill development Video Presentation - customer handling skills in different situations Introduction of Body & Paint Operation - Pre & post production, role of an estimate & estimation work, painting procedure and repair process Technical Class - Automotive fundamentals- Gasoline Engine operation, EFI, VVTi, AC, Dual VVTi ,Cooling system, Suspension system etc. Practical - Demonstration Of vehicles safety equipment's Practical - Gasoline engine Operation, cooling unit ,brake components & other important technical details explanation Practical Session - Explaining new bumper painting process & complaint identifying methods Practical Session - Role play for estimation process and Awacs process
41
Body & Paint Service Advisor Training
E
xpectation Mapping /Program Objectives briefing & product line Overview [Toyota Indian Products] Teaching Soft Skills - Customer expectations, required skills For SA, professional skill development Video Presentation - customer handling skills in different situations Introduction of Body & Paint Operation - Pre & post production, role of an estimate & estimation work, painting procedure and repair process Technical Class - Automotive fundamentals- Gasoline Engine operation, EFI, VVTi, AC, Dual VVTi ,Cooling system, Suspension system etc. Practical - Demonstration Of vehicles safety equipment's Practical - Gasoline engine Operation, cooling unit ,brake components & other important technical details explanation Practical Session - Explaining new bumper painting process & complaint identifying methods Practical Session - Role play for estimation process and Awacs process
Training Name:
TSA[B&P] Basic Induction Course
Date:
07-07-2015 to 11-07-2015
Batch:
2
Instructor Name:
Mr. Abdul Gani S.M
Team Members Mr. J. Srikanth[CN01A] Mr. S. Sreejith[CN02A] Mr. E. Anand Kumar[CN02D]
42
TSA Induction [General] Training Toyota Service Advisor Total Training Batches - 13
General Service Advisor Training SOFT SKILLS TRAINING 1 - Product line overview , expectation from SA [Customer, Dealer & TKM] , Toyota's 6 steps of service process ,reception process, Ro creation, delivery process in detail SOFT SKILLS TRAINING 2 - Video presentation for customer complaint handling in different situations, JD Power CSI performance & evaluation method briefing . TECHNICAL TRAINING 1 - Warranty policies & procedures, essential tools for SA, orientation production/parts/CR , E-CRB, SMB, C-TDMS usage check & Queries TECHNICAL TRAINING 2 - Expectation from SA [Technical Skill Enhancement] , periodic & severe maintenance Overview & Conditions, basic knowledge of periodic maintenance TECHNICAL TRAINING 3 - Automotive fundamentals, gasoline vehicle & diesel vehicle, Drive Train & Transmission, Chassis & Suspension, Electricals & Electronic Components, Tires Wear Types & Causes Familiarization of Diesel Engine -Explanation of Innova Engine Components. PRACTICAL SESSION 1 - Vehicle feature familiarization, explanation on vehicle about engine, brake, ECU, components and other Important components. PRACTICAL SESSION 2 - AWACS process explanation, promoting customer educational material [Selling Skills] TECHNICAL DISCUSSION -Discussing about body safety parts and panels
Training Name:
TSA Basic Induction Course
Date:
04-08-2014 TO 09-08-2014
Batch:
01
Instructor Name:
Mr. Narendran R
43
Team Members Mr. R. Prabhu [KN01A] Mr. Sivaramakrishnan [CN01A] Mr. D.Karthik [CN02A] Mr. T.Saravanan [ CN01A]
General Service Advisor Training SOFT SKILLS TRAINING 1 - Product line overview , expectation from SA [Customer, Dealer & TKM] , Toyota's 6 steps of service process ,reception process, Ro creation, delivery process in detail SOFT SKILLS TRAINING 2 - Video presentation for customer complaint handling in different situations, JD Power CSI performance & evaluation method briefing . TECHNICAL TRAINING 1 - Warranty policies & procedures, essential tools for SA, orientation production/parts/ CR , E-CRB, SMB, C-TDMS usage check & Queries TECHNICAL TRAINING 2 - Expectation from SA [Technical Skill Enhancement] , periodic & severe maintenance Overview & Conditions, basic knowledge of periodic maintenance TECHNICAL TRAINING 3 - Automotive fundamentals, gasoline vehicle & diesel vehicle, Drive Train & Transmission, Chassis & Suspension, Electricals & Electronic Components, Tires Wear Types & Causes Familiarization of Diesel Engine -Explanation of Innova Engine Components. PRACTICAL SESSION 1 - Vehicle feature familiarization, explanation on vehicle about engine, brake, ECU, components and other Important components. PRACTICAL SESSION 2 - AWACS process explanation, promoting customer educational material [Selling Skills] TECHNICAL DISCUSSION - Discussing about body safety parts and panels.
Training Name:
TSA Basic Induction Course
Date:
13-10-2014 TO 18-10-2014
Batch: Instructor Name:
Team Members Mr.J. Michael Lawerence[CN01A]
Mr. M. Selvin Jose [VE01A]
02
Mr. F. Bijushan[CN01A]
Mr. R. Hemnath [CN02A]
Mr. Narendran R
Mr. A. Eashwar [CN02C]
44
General Service Advisor Training
SOFT SKILLS TRAINING 1 - Product line overview , expectation from SA [Customer, Dealer & TKM] , Toyota's 6 steps of service process ,reception process, Ro creation, delivery process in detail SOFT SKILLS TRAINING 2 - Video presentation for customer complaint handling in different situations, JD Power CSI performance & evaluation method briefing . TECHNICAL TRAINING 1 - Warranty policies & procedures, essential tools for SA, orientation production/ parts/CR , E-CRB, SMB, C-TDMS usage check & Queries TECHNICAL TRAINING 2 - Expectation from SA [Technical Skill Enhancement] , periodic & severe maintenance Overview & Conditions, basic knowledge of periodic maintenance
Team Members
TECHNICAL TRAINING 3 - Automotive fundamentals, gasoline vehicle & diesel vehicle, Drive Train & Transmission, Chassis & Suspension, Electricals & Electronic Components, Tires Wear Types & Causes Familiarization of Diesel Engine -Explanation of Innova Engine Components. PRACTICAL SESSION 1 - Vehicle feature familiarization, explanation on vehicle about engine, brake, ECU, components and other Important components. PRACTICAL SESSION 2 - AWACS process explanation, promoting customer educational material [Selling Skills] TECHNICAL DISCUSSION - Discussing about body safety parts and panels.
Training Name:
TSA Basic Induction Course
Mr.R.Manikandan [CN02C]
Date:
24-11-2014 to 29-11-2014
Mr. D. Rajasekar [PD01A]
Batch:
03
Mr. D. Ramesh [CN01A]
Instructor Name:
45
Mr. Narendran R
General Service Advisor Training
S
T
S
F P P T
OFT SKILLS TRAINING 1 ECHNICAL TRAINING 3 Product line overview , expectaAutomotive fundamentals, gasotion from SA [Customer, Dealer line vehicle & diesel vehicle, & TKM] , Toyota's 6 steps of service pro- Drive Train & Transmission, Chassis & cess ,reception process, Ro creation, deSuspension, Electricals & Electronic livery process in detail Components, Tires Wear Types & Causes OFT SKILLS TRAINING 2 Video presentation for customer complaint handling in different situations, JD Power CSI performance & evaluation method briefing .
amiliarization of Diesel Engine Explanation of Innova Engine Components.
RACTICAL SESSION 1 - Vehicle feature familiarization, explaECHNICAL TRAINING 1 nation on vehicle about engine, Warranty policies & procedures, brake, ECU, components and other Imessential tools for SA, orientation portant components. production/parts/CR , E-CRB, SMB, CTDMS usage check & Queries RACTICAL SESSION 2 AWACS process explanation, ECHNICAL TRAINING 2 promoting customer educational Expectation from SA [Technical material [Selling Skills] Skill Enhancement] , periodic & severe maintenance Overview & CondiECHNICAL DISCUSSION tions, basic knowledge of periodic Discussing about body safety maintenance parts and panels.
T T
Training Name:
TSA Basic Induction Course
Date:
08-12-2014 TO 13-12-2014
Batch:
04
Team Members Mr. R. Prabhu[KN01A] Mr. Sivaramakrishnan [CN01A] Mr. D.Karthik[CN02A]
Instructor Name:
Mr. Narendran R
46
Mr. T.Saravanan[CN01A]
General Service Advisor Training
SOFT SKILLS TRAINING 1 - Product line overview , expectation from SA [Customer, Dealer & TKM] , Toyota's 6 steps of service process ,reception process, Ro creation, delivery process in detail
TECHNICAL TRAINING 3 - Automotive fundamentals, gasoline vehicle & diesel vehicle, Drive Train & Transmission, Chassis & Suspension, Electricals & Electronic Components, Tires Wear Types & Causes
SOFT SKILLS TRAINING 2 - Video presentation for customer complaint handling in different situations, JD Power CSI performance & evaluation method briefing .
Familiarization of Diesel Engine -Explanation of Innova Engine Components.
TECHNICAL TRAINING 1 - Warranty policies & procedures, essential tools for SA, orientation production/parts/ CR , E-CRB, SMB, C-TDMS usage check & Queries TECHNICAL TRAINING 2 - Expectation from SA [Technical Skill Enhancement] , periodic & severe maintenance Overview & Conditions, basic knowledge of periodic maintenance
Team Members Mr. R. Vishnuvardhan [CN01A] Mr. R.Prabhakaran [VE01A]
PRACTICAL SESSION 1 - Vehicle feature familiarization, explanation on vehicle about engine, brake, ECU, components and other Important components. PRACTICAL SESSION 2 - AWACS process explanation, promoting customer educational material [Selling Skills] TECHNICAL DISCUSSION - Discussing about body safety parts and panels.
Training Name:
TSA Basic Induction Course
Date:
05-01-2015 TO 10-01-2015
Batch:
1
Instructor Name:
47
Mr. Narendran R
General Service Advisor Training
S
OFT SKILLS TRAINING 1 - Product line overview , expectation from SA [Customer, Dealer & TKM] , Toyota's 6 steps of service process ,reception process, Ro creation, delivery process in detail SOFT SKILLS TRAINING 2 - Video presentation for customer complaint handling in different situations, JD Power CSI performance & evaluation method briefing . TECHNICAL TRAINING 1 - Warranty policies & procedures, essential tools for SA, orientation production/parts/CR , E-CRB, SMB, C-TDMS usage check & Queries TECHNICAL TRAINING 2 - Expectation from SA [Technical Skill Enhancement] , periodic & severe maintenance Overview & Conditions, basic knowledge of periodic maintenance TECHNICAL TRAINING 3 - Automotive fundamentals, gasoline vehicle & diesel vehicle, Drive Train & Transmission, Chassis & Suspension, Electricals & Electronic Components, Tires Wear Types & Causes Familiarization of Diesel Engine -Explanation of Innova Engine Components. PRACTICAL SESSION 1 - Vehicle feature familiarization, explanation on vehicle about engine, brake, ECU, components and other Important components. PRACTICAL SESSION 2 - AWACS process explanation, promoting customer educational material [Selling Skills] TECHNICAL DISCUSSION - Discussing about body safety parts and panels. Training Name:
TSA Basic Induction Course
Date:
09-02-15 TO 14-02-15
Batch:
2
Instructor Name:
Mr. Narendran R
48
Team Members Mr. R. Elayaraja [CN01A] Mr. K.Venkatramani [CN01A]
General Service Advisor Training
S
OFT SKILLS TRAINING 1 - Product line overview , expectation from SA [Customer, Dealer & TKM] , Toyota's 6 steps of service process ,reception process, Ro creation, delivery process in detail
S
OFT SKILLS TRAINING 2 - Video presentation for customer complaint handling in different situations, JD Power CSI performance & evaluation method briefing .
T
ECHNICAL TRAINING 1 - Warranty policies & procedures, essential tools for SA, orientation production/parts/CR , E-CRB, SMB, C-TDMS usage check & Queries
T
ECHNICAL TRAINING 2 - Expectation from SA [Technical Skill Enhancement] , periodic & severe maintenance Overview & Conditions, basic knowledge of periodic maintenance
T
ECHNICAL TRAINING 3 - Automotive fundamentals, gasoline vehicle & diesel vehicle, Drive Train & Transmission, Chassis & Suspension, Electricals & Electronic Components, Tires Wear Types & Causes
F P
amiliarization of Diesel Engine -Explanation of Innova Engine Components.
RACTICAL SESSION 1 - Vehicle feature familiarization, explanation on vehicle about engine, brake, ECU, components and other Important components.
P
RACTICAL SESSION 2 - AWACS process explanation, promoting customer educational material [Selling Skills]
T
ECHNICAL DISCUSSION - Discussing about body safety parts and panels.
Training Name:
TSA Basic Induction Course
Date:
23-03-2015 TO 30-03-2015
Batch:
3
Instructor Name:
Mr. Narendran R
Team Members Mr. P. Ganesh Kumar [CN02E] Mr. R. Lalith Kumar[CN01A] Mr. Vignesh Kumar[VE01A] Mr. D. Balakumaran[CN02C]
49
Training Name:
TSA Basic Induction Course
Date:
25-05-2015 TO 30-05-2015
Batch:
4
Instructor:
Abdul Gani S.M
General Service Advisor Training
S
OFT SKILLS TRAINING 1 - Product line overview , expectation from SA [Customer, Dealer & TKM] , Toyota's 6 steps of service process ,reception process, Ro creation, delivery process in detail
S
OFT SKILLS TRAINING 2 - Video presentation for customer complaint handling in different situations, JD Power CSI performance & evaluation method briefing .
T
ECHNICAL TRAINING 1 - Warranty policies & procedures, essential tools for SA, orientation production/parts/CR , E-CRB, SMB, C-TDMS usage check & Queries
T
ECHNICAL TRAINING 2 - Expectation from SA [Technical Skill Enhancement] , periodic & severe maintenance Overview & Conditions, basic knowledge of periodic maintenance
T
ECHNICAL TRAINING 3 - Automotive fundamentals, gasoline vehicle & diesel vehicle, Drive Train & Transmission, Chassis & Suspension, Electricals & Electronic Components, Tires Wear Types & Causes
F P
amiliarization of Diesel Engine -Explanation of Innova Engine Components.
RACTICAL SESSION 1 - Vehicle feature familiarization, explanation on vehicle about engine, brake, ECU, components and other Important components.
P T
RACTICAL SESSION 2 - AWACS process explanation, promoting customer educational material [Selling Skills] ECHNICAL DISCUSSION - Discussing about body safety parts and panels.
Team Members Mr. A. Arputharaj[CN01A]
Mr. C. Chandrayaahul[CN02F]
Mr. R. Suriyan[CN01A]
Mr. A. Sivakumar[CN02A]
Mr. Narendra Narayanan[CN02E]
Mr. S. Jaganathan[CN02A]
Mr. A. R. Shaikh Shoaib[PD01A]
50
General Service Advisor Training
S
OFT SKILLS TRAINING 1 - Product line overview , expectation from SA [Customer, Dealer & TKM] , Toyota's 6 steps of service process ,reception process, Ro creation, delivery process in detail SOFT SKILLS TRAINING 2 - Video presentation for customer complaint handling in different situations, JD Power CSI performance & evaluation method briefing . TECHNICAL TRAINING 1 - Warranty policies & procedures, essential tools for SA, orientation production/parts/ CR , E-CRB, SMB, C-TDMS usage check & Queries TECHNICAL TRAINING 2 - Expectation from SA [Technical Skill Enhancement] , periodic & severe maintenance Overview & Conditions, basic knowledge of periodic maintenance TECHNICAL TRAINING 3 - Automotive fundamentals, gasoline vehicle & diesel vehicle, Drive Train & Transmission, Chassis & Suspension, Electricals & Electronic Components, Tires Wear Types & Causes Familiarization of Diesel Engine -Explanation of Innova Engine Components. PRACTICAL SESSION 1 - Vehicle feature familiarization, explanation on vehicle about engine, brake, ECU, components and other Important components. PRACTICAL SESSION 2 - AWACS process explanation, promoting customer educational material [Selling Skills] TECHNICAL DISCUSSION - Discussing about body safety parts and panels.
Training Name:
TSA Basic Induction Course
Date:
15-06-2015 To 20-03-2015
Batch:
5
Instructor Name:
Abdul Gani S.M
Team Members Mr. S . Dinesh Kumar[CN01A] Mr. M. Venkatachalam[CN02A] Mr. R .Gowtham[CN02A] Mr. S . Rajesh[CN02C]
51
General Service Advisor Training
S
OFT SKILLS TRAINING 1 - Product line overview , expectation from SA [Customer, Dealer & TKM] , Toyota's 6 steps of service process ,reception process, Ro creation, delivery process in detail SOFT SKILLS TRAINING 2 - Video presentation for customer complaint handling in different situations, JD Power CSI performance & evaluation method briefing . TECHNICAL TRAINING 1 - Warranty policies & procedures, essential tools for SA, orientation production/parts/ CR , E-CRB, SMB, C-TDMS usage check & Queries TECHNICAL TRAINING 2 - Expectation from SA [Technical Skill Enhancement] , periodic & severe maintenance Overview & Conditions, basic knowledge of periodic maintenance Training Name:
Familiarization of Diesel Engine -Explanation of Innova Engine Components. PRACTICAL SESSION 1 - Vehicle feature familiarization, explanation on vehicle about engine, brake, ECU, components and other Important components. PRACTICAL SESSION 2 - AWACS process explanation, promoting customer educational material [Selling Skills] TECHNICAL DISCUSSION - Discussing about body safety parts and panels.
TSA Basic Induction Course
Date:
13-07-2015 To 18-07-2015
Batch:
6
Instructor Name:
TECHNICAL TRAINING 3 - Automotive fundamentals, gasoline vehicle & diesel vehicle, Drive Train & Transmission, Chassis & Suspension, Electricals & Electronic Components, Tires Wear Types & Causes
Abdul Gani S.M
Team Members Mr. E. Deli Babu[CN01A] Mr. K. Barath Kumar[CN02A] Mr. K.B. KrishnaKumar[KN01A] Mr. Charles Sekar[CN02C]
52
General Service Advisor Training
S
OFT SKILLS TRAINING 1 - Product line overview , expectation from SA [Customer, Dealer & TKM] , Toyota's 6 steps of service process ,reception process, Ro creation, delivery process in detail SOFT SKILLS TRAINING 2 - Video presentation for customer complaint handling in different situations, JD Power CSI performance & evaluation method briefing . TECHNICAL TRAINING 1 - Warranty policies & procedures, essential tools for SA, orientation production/parts/ CR , E-CRB, SMB, C-TDMS usage check & Queries TECHNICAL TRAINING 2 - Expectation from SA [Technical Skill Enhancement] , periodic & severe maintenance Overview & Conditions, basic knowledge of periodic maintenance Training Name:
Familiarization of Diesel Engine -Explanation of Innova Engine Components. PRACTICAL SESSION 1 - Vehicle feature familiarization, explanation on vehicle about engine, brake, ECU, components and other Important components. PRACTICAL SESSION 2 - AWACS process explanation, promoting customer educational material [Selling Skills] TECHNICAL DISCUSSION - Discussing about body safety parts and panels.
TSA Basic Induction Course
Date:
03-08-2015 To 08-08-2015
Batch:
7
Instructor Name:
TECHNICAL TRAINING 3 - Automotive fundamentals, gasoline vehicle & diesel vehicle, Drive Train & Transmission, Chassis & Suspension, Electricals & Electronic Components, Tires Wear Types & Causes
Abdul Gani S.M
Team Members
Team Members
Mr. C. Vijay Senthil[CN01A]
Mr. V. Somnath[PD01A]
Mr. J. Kartick[CN02A]
Mr. G. Rajesh[VE01A]
Mr. S. Rajkamal[CN02C]
53
General Service Advisor Training
S
OFT SKILLS TRAINING 1 - Product line overview , expectation from SA [Customer, Dealer & TKM] , Toyota's 6 steps of service process ,reception process, Ro creation, delivery process in detail SOFT SKILLS TRAINING 2 - Video presentation for customer complaint handling in different situations, JD Power CSI performance & evaluation method briefing . TECHNICAL TRAINING 1 - Warranty policies & procedures, essential tools for SA, orientation production/parts/ CR , E-CRB, SMB, C-TDMS usage check & Queries TECHNICAL TRAINING 2 - Expectation from SA [Technical Skill Enhancement] , periodic & severe maintenance Overview & Conditions, basic knowledge of periodic maintenance TECHNICAL TRAINING 3 - Automotive fundamentals, gasoline vehicle & diesel vehicle, Drive Train & Transmission, Chassis & Suspension, Electricals & Electronic Components, Tires Wear Types & Causes Familiarization of Diesel Engine -Explanation of Innova Engine Components. PRACTICAL SESSION 1 - Vehicle feature familiarization, explanation on vehicle about engine, brake, ECU, components and other Important components. PRACTICAL SESSION 2 - AWACS process explanation, promoting customer educational material [Selling Skills] TECHNICAL DISCUSSION - Discussing about body safety parts and panels.
Training Name:
TSA Basic Induction Course
Date:
07-09-2015 To 12-09-2015
Batch:
8
Instructor Name:
Abdul Gani S.M
Team Members Mr. T. Navaneetha Krishnan [CN02A]
Mr. N. Ijas Mohamed] [CN02A]
Mr. R. Avinash[VE01A]
Mr. S. Saravana Kumar [TV01A]
Mr. M. Sathish Kumar [PD01A]
54
General Service Advisor Training
S
OFT SKILLS TRAINING 1 - Product line overview , expectation from SA [Customer, Dealer & TKM] , Toyota's 6 steps of service process ,reception process, Ro creation, delivery process in detail SOFT SKILLS TRAINING 2 - Video presentation for customer complaint handling in different situations, JD Power CSI performance & evaluation method briefing . TECHNICAL TRAINING 1 - Warranty policies & procedures, essential tools for SA, orientation production/parts/ CR , E-CRB, SMB, C-TDMS usage check & Queries TECHNICAL TRAINING 2 - Expectation from SA [Technical Skill Enhancement] , periodic & severe maintenance Overview & Conditions, basic knowledge of periodic maintenance Training Name:
Familiarization of Diesel Engine -Explanation of Innova Engine Components. PRACTICAL SESSION 1 - Vehicle feature familiarization, explanation on vehicle about engine, brake, ECU, components and other Important components. PRACTICAL SESSION 2 - AWACS process explanation, promoting customer educational material [Selling Skills] TECHNICAL DISCUSSION - Discussing about body safety parts and panels.
TSA Basic Induction Course
Date:
02-11-2015 To 07-11-2015
Batch: Instructor Name:
TECHNICAL TRAINING 3 - Automotive fundamentals, gasoline vehicle & diesel vehicle, Drive Train & Transmission, Chassis & Suspension, Electricals & Electronic Components, Tires Wear Types & Causes
Team Members
9
Mr. B.Vinoth Kumar [VE01A]
Mr. K.Siva [CN02A]
Abdul Gani S.M
Mr. M. C. Raguram [CN01A]
Mr. Joshua N. Corlyle [CN02E]
55
Higher Authorization for Level-1 Training
TSA General Level -1 Training Toyota Service Advisor Total Training Batches - 03
General Service Advisor Training-Level 1
C
USTOMER CARE TRAINING - Product line overview , expectation from SA [Customer, Dealer & TKM] , Toyota's 6 steps of service process ,reception process, Ro creation, delivery process in detail
TECHNICAL TRAINING - Automotive fundamentals, gasoline & diesel vehicle, Drive Train & Transmission, Chassis & Suspension, Electricals & Electronic Components, Tires Wear Types & Causes
CUSTOMER CARE TRAINING - Video presentation for customer complaint handling in different situations, JD Power CSI performance & evaluation method briefing .
TECHNICAL TRAINING -Training about body safety parts and panels. Types i.e. Active and Passive Safety Systems.
Familiarization of D4D Diesel Engine -Explanation of Innova CUSTOMER CARE TRAINING-Complaint Handling SOP. Engine Components. Types of Complaints, seven steps in complaint handling. Professional Customer care in line with “TOYOTA CUSTOMER FIRST PRACTICAL SESSION - Vehicle feature familiarization, PHILOSOPHY” and 3S Philosophy. explanation on vehicle about engine, brake, ECU, components and other Important components. TECHNICAL TRAINING-VVT-I, Hybrid Technology, EFI, Turbocharger, Air conditioning ,Power steering system PRACTICAL SESSION - AWACS process explanation, promoting customer educational material [Selling Skills]
TSA [General] Level 1 Course
Team Members
Date:
17-08-2015 To 21-08-2015
Mr. R. Gowtham[CN02A]
Mr. A.R.Shaikh Shoaib [PD01A]
Batch:
1
Mr. M. Venkatachalam [CN02A]
Mr. C.Chandra Yaahul [CN02F]
Abdul Gani S.M
Mr NarendraNarayanan [CN02A]
Mr. D. Balakumaran [CN02C]
Training Name:
Instructor Name:
56
General Service Advisor Training-Level 1
C
USTOMER CARE TRAINING - Product line overview , expectation from SA [Customer, Dealer & TKM] , Toyota's 6 steps of service process ,reception process, Ro creation, delivery process in detail
CUSTOMER CARE TRAINING - Video presentation for customer complaint handling in different situations, JD Power CSI performance & evaluation method briefing . CUSTOMER CARE TRAINING-Complaint Handling SOP. Types of Complaints, seven steps in complaint handling. Professional Customer care in line with “TOYOTA CUSTOMER FIRST PHILOSOPHY” and 3S Philosophy. TECHNICAL TRAINING-VVT-I, Hybrid Technology, EFI, Turbocharger, Air conditioning ,Power steering system TECHNICAL TRAINING - Automotive fundamentals, gasoline & diesel vehicle, Drive Train & Transmission, Chassis & Suspension, Electricals & Electronic Components, Tires Wear Types & Causes TECHNICAL TRAINING -Training about body safety parts and panels. Types i.e. Active and Passive Safety Systems. Familiarization of D4D Diesel Engine -Explanation of Innova Engine Components. PRACTICAL SESSION - Vehicle feature familiarization, explanation on vehicle about engine, brake, ECU, components and other Important components. PRACTICAL SESSION - AWACS process explanation, promoting customer educational material [Selling Skills] Training Name:
TSA [General] Level 1 Course
Date:
01-09-15 TO 05-09-15
Batch:
2
Instructor
Abdul Gani S.M
57
Team Members Mr.A.Arputharaj [CN01A]
Mr.K.B.Krishnakumar [KN01A]
Mr. Charles Sekar [CN02C]
Mr.S.Dinesh Kumar [CN01A]
Mr.N.Vigneshkumar [VE01A]
Mr.S.Rajesh[CN02C]
General Service Advisor Training-Level 1
C
USTOMER CARE TRAINING - Product line overview , expectation from SA [Customer, Dealer & TKM] , Toyota's 6 steps of service process ,reception process, Ro creation, delivery process in detail
TECHNICAL TRAINING - Automotive fundamentals, gasoline & diesel vehicle, Drive Train & Transmission, Chassis & Suspension, Electricals & Electronic Components, Tires Wear Types & Causes
TECHNICAL TRAINING -Training about body safety CUSTOMER CARE TRAINING - Video presentation for parts and panels. Types i.e. Active and Passive Safety Syscustomer complaint handling in different situations, JD Pow- tems. er CSI performance & evaluation method briefing . Familiarization of D4D Diesel Engine -Explanation of InnoCUSTOMER CARE TRAINING-Complaint Handling va Engine Components. SOP. Types of Complaints, seven steps in complaint handling. Professional Customer care in line with “TOYOTA PRACTICAL SESSION - Vehicle feature familiarization, CUSTOMER FIRST PHILOSOPHY” and 3S Philosophy. explanation on vehicle about engine, brake, ECU, components and other Important components. TECHNICAL TRAINING-VVT-I, Hybrid Technology, EFI, Turbocharger, Air conditioning ,Power steering system PRACTICAL SESSION - AWACS process explanation, promoting customer educational material [Selling Skills] Training Name:
TSA [General] Level 1 Course
Date:
12-10-2015 To 16-10-2015
Batch: Instructor Name:
Team Members Mr. S. Rajkamal [CN02C]
Mr. V. Somnath [PD01A]
3
Mr. R. Suriyan [CN01A]
Mr. E. Deli Babu [CN01A]
Mr. Abdul Gani S.M
K. Barath Kumar [CN02A]
58
Lanson Manpower Excellence Centre
Toyota Parts Man Training Course Name
Toyota Parts Man Training
Batch’s
Totally 5 Batch Completed
Instructor Name
Raajesh.B [Service Parts Instructor]
Training Name
Toyota Parts Man Training
Contents History of Toyota Five Elements of Customer Care Manners Trustworthiness Good Listener Professional Knowledge Friendliness
Date
Batch
Participants
19-06-2014 to 21-06-2014 001_SP_14
CN01A CN02A CN02E
18-08-2014 to 21-08-2014 002_SP_14
CN01A VE01A
16-10-2014 to 18-10-2014 003_SP_14
CN01A TV01A
17-11-2014 to 19-11-2014 004_SP_14
CN01A CN02C
28-04-2016 to 30-04-2016 005_SP_16
CN01A PD01A VE01A
Basic Operations Ordering Shipping Receiving Claims Payment Communication 7. TopServ
59
Sales Process 1. Basic Knowledge. 2. Electronic Parts Catalogue [EPC] 3. Parts Sales Warehouse Management 1. Warehouse Infrastructure 2. Toyota Storage Techniques 3. 5S Principle
Other Training
Sales Training Photos
Training Name
Sales Training - MD San Training The Sales Team
Date
04-04-2015
Training Name
Samsappa San Training The Sales Staff
Date
03-06-2015
Training Name
TKM RSA Training
Date
23-07-2015
Training Name
Sales Marketing Training [ Tamil Nadu Group Dealers ]
Date
27-07-2015
60
Call Centre Training
P
eriodic Maintenance Class
T
eam was more interested in learning the technical infor-
Brake Class
mation. The class is defined into one hour[2:30pm to 3:30
Wheel Alignment Class
pm] on every Friday and Saturday
Wheel Balancing Class
The purpose of the call centre training has ben designed to
Genba Class
understand the basic technical words and how to answer the
Electrical Class
technical calls from customer.
Air Condition Class
How to capture customer complaints and give right feedback
Team Work Professional Class
to customers.
Model Features Class
First basic theoretical explanation was given and later a prac-
DISHA Class
tical session to understand the location of parts in a vehicle.
61
T.TEP On Job Training Activity 1 : Motivational Speech by Mr.Viswanathan.D - Training Head 1. Motivating the team and high image of the Dealership 2. Job Opportunity - so for we have recruited 53 T-Tep Students. 3. As taking the Step-1 Training to the team 4. Detailed explanation of the theoretical for clear understanding. Activity 2 : Mr.Durairaj.R - Asst Manager [DCTC Instructor] 1. Understanding the important of cylinder bore wear 2. Assembling the cylinder bore gauge as per procedure and setting the standard value. 3. Practicing and procedure to measure the thrust wear in cylinder bore 4. Detailed explanation of the practical for clear understanding Activity 3 : Mr.EITHI RAJ - Asst Manager [DMT] 1. Workshop training on the vehicle EM PMCS, WB & WA etc... 2. Detail explanation and make them to work on the vehicle 3. Workshop training on the vehicle EM PMCS, WB & WA
Participant Group Photo
62
Training Name
T.TEP OJT Training
Date
25-03-2015 to 11-04-2015
Batch
01
Instructor Mr. Durairaj ( GT InName structor)
SGA Training & Award Ceremony
Small Group Activity Problem Awareness with all Dealer staff Kaizen Cultivation at workplaces Improves Team Work Direct Handling of Problem Visualization of Problem
SGA Steps: (P D C A ) Plan Identify the area of SGA Form small group team problem identification & theme selection Target setting & root cause analysis Develop countermeasures Do Countermeasure implementation Check Monitor results & Evaluation Team member motivation Act Standardize & start next cycle of SGA Area of SGA Dealer wise
63
Training Name
Service Manager Induction Training
Date
23-10-2015
Batch
01
Instructor Name
Mr.Viswanathan ( DCTC Head)
TEAM MEMBERS
Participant Group Photo
Mr.Selavaganapathy [CN01A] Mr.Thulasingam [CN02A]
Mr.Meenakshiappan [CN02E] Mr. Ravichandran [CN02F]
Mr.Anbuselvan [CN02C]
Mr.Mohanraj [PD01A]
Service Manager Induction Training
I
ntroduction- Kabeerdoss san[GM Operations] and Viswanathan san[DCTC Head] welcoming the Participants for the Service Manager Induction training. Super Brain Yoga - Participants along with Viswanathan san, Kabeerdoss san doing Super Brain Yoga [Thoppukaranam] to instigate a high charged and active participants for the training - Advised by MD San
Welcome Speech - Kaberdoss san giving a key speech regarding the objective of the training, its uniqueness and what should be the participants key understanding after the training.
TRAINING 1 - Viswanathan san conducting training on Toyota Way, Six Steps of Service Process, Customer Satisfaction[CS] Evaluation methods
TRAINING 2 - Ranjith San conducting training on Kodawari , S.H.E [Safety Health Environment], Kaizen Activities and Small Group Activities
TRAINING 3 - Sivapriya san conducting training on Dealer Development consisting of Capacity planning, Dealer organization 2015,Parking and Service capacity planning.
TRAINING 4 - Raajesh san conducting Training on Service Parts operations
64
New Car Feature - HIACE Training [Body & Paint] A front bumper reinforcement has been newly placed An impact protect beam has been placed inside the front door.
Body Construction Uni Body ConstructionBy optimizing joining and the layout of each member as well as using a straight-line framework structure and adopting high strength sheet steel, a light-weight, high-rigid body is realized.
High strength sheet steel has been used in order to ensure body rigidity and realize a lightweight body.
Body Panel Replacements Before removal or cutting operations, take measurements in accordance with the dimension diagram. Always use a puller to straighten a damaged body or frame.
Windows & Glasses Explain about the no of windows and glasses in the new Indian Hiace module.
Remove the paint from the portion of the new parts and body to be welded, and apply weld-through primer.
Sheet Metals
For areas where a spot welder cannot be used, use a A flat matt skeletal frame is puncher or drill to make holes used in the seat back in order for plug welding. to realize comfortable ride. The Rear seats with the forAlways check the welded ward-rearward adjustment spots to insure they are sefunction are provided. cure.
Seats
Safety feature Impact Absorbing Structure for Front Collision The front side member structure has been changed to a straight-line structure, and an upper side member has been newly added on top.
Training Name
NCF - HIACE Training
Date
20-05-2015
Batch
01
Instructor Name
Mr.Jothilingam .S & Mr.Ulmarc.B
When smoothing out the weld spots with a disc grinder, be careful not to grind off too much as this would weaken the weld. Paint Process Available in one Colour—058 white in Indian model.
TEAM MEMBERS V.Abragan Lingan
T.Kumaresan
C.Gopi
P.Kunnan
A.Anandan
M.Tamilvanan
S.Yesu Babu
H.Syed Bakher
65
New Car Feature - HIACE Training [General Technician]  Model Outline
Wheel Base Tread Room Cargo Space Min. Running Ground Clearance Fuel Tank Capacity Luggage Compartment Capacity
Engine System Engine Type Valve Mechanism Bore * Stroke Displacement Compression Ratio Fuel System Research Octane No or Cetane No (Diesel) Max Output (EEC) Max Torque (EEC).
Engine Electrical Battery Capacity (5HR) Alternator Output Starter Output.
Transmission System Transmission Type Gear Ratio Differential Gear Ratio Differential Gear Size Brake Type Parking Brake Type Brake Booster Type & Size Proportioning Valve
Suspension Type
Slide Door
Stabiliser Bar Steering Gear Type Steering Gear Ratio (Overall) Power Steering Type
Slide door closer system Slide door lock assembly. Closer & Locking operations.
Performance Max Speed Max Cruising speed Max. permissible speed Min Turning Radius
Body Electrical Systems MULTIPLEX COMMUNICATION Layout of CAN Communication. Headlights Illuminated entry system. Combination Meter Fuel Warning light Combination Switch
Safety SRS Air bag system. Seat Belt Reminder system. Occupant detection sensor.
Vehicle Feature Familiarization. Exterior. Interior. Engine Compartment. Under Chassis.
Periodic Maintenance Check sheet
Basic Engine components Air Conditioner Ignition System. Heater control panel. Fuel & Emission conToyota Parking Assist trol systems. System Chassis & Body. Power window sysAC & Cooler Refrigertems. ant. Jam Protection function. Vehicle Walk Door lock Control around Check system. Steps. Modified 9 Step WAC.
Training Name
NCF - HIACE Training
Date
19-05-2015
Batch
01
Instructor Name
Mr.R.Durai Raj [ GT Instructor ]
TEAM MEMBERS C.Babu G.Janarthanan
A.Jafar Ali S.Nagendhiran R.Ragul Varma
D.Vasanthan
L.Ganesh
M.Karthik
M.Mahendran
66
New Car Feature - HIACE Training [Service Advisor] Model Outline Wheel Base Tread RoomCargo Space Min.Running Ground Clearance Fuel Tank Capacity Luggage Compartment Capacity
Engine System Engine Type Valve Mechanism Bore * Stroke Displacement Compression Ratio Fuel System Research Octane No or Cetane No (Diesel) Max Output (EEC) Max Torque (EEC).
Engine Electrical Battery Capacity (5HR) Alternator Output Starter Output.
Suspension Type Stabiliser Bar Steering Gear Type Steering Gear Ratio (Overall) Power Steering Type
Slide Door Slide door closer system Slide door lock assembly. Closer & Locking operations.
Performance Max Speed Max Cruising speed Max. permissible speed Min Turning Radius
Body Electrical Systems MULTIPLEX COMMUNICATION Layout of CAN Communication. Headlights Illuminated entry system. Combination Meter Fuel Warning light Combination Switch
Safety SRS Air bag system. Seat Belt Reminder system. Occupant detection sensor.
Vehicle Feature Familiarization. Exterior. Interior. Engine Compartment. Under Chassis.
Periodic Maintenance Check sheet
Basic Engine components Air Conditioner Ignition System. Transmission Sys- Heater control panel. Fuel & Emission contem Toyota Parking Assist trol systems. Transmission Type System Chassis & Body. Gear Ratio Power window sysAC & Cooler RefrigerDifferential Gear Ratio tems. ant. Differential Gear Size Jam Protection funcBrake Type tion. Vehicle Walk Parking Brake Type Door lock Control around Check Brake Booster Type & system. Steps. Size Modified 9 Step WAC. Proportioning Valve
Training Name
NCF - HIACE Training
Date
19-05-2015
Batch
01
Instructor Name
Mr.Abdul Gani [ SA Instructor ]
TEAM MEMBERS D. Kishore Kumar
T.Mathiyarasan
G.Midhun
T.Ravi
M.Vivek T.Chanthirasudan
67
TEAM MEMBERS T.Siva Kumar P.Muthu Kumar S.Thanu Moorthy G.Gnana Kumar
A.Antony Joseph
New Car Feature - HIACE Training [Parts] Model Outline Wheel Base Tread Room Cargo Space Min. Running Ground Clearance Fuel Tank Capacity Luggage Compartment Capacity
Engine System Engine Type Valve Mechanism Bore * Stroke Displacement Fuel System Research Octane No or Cetane No Max Output (EEC) Max Torque (EEC).
Engine Electrical Battery Capacity (5HR) Alternator Output Starter Output.
Gear Ratio Differential Gear Ratio Differential Gear Size Brake Type Parking Brake Type Brake Booster Type & Size Proportioning Valve
Suspension Type Stabiliser Bar Steering Gear Type Steering Gear Ratio (Overall) Power Steering Type
Air Conditioner Heater control panel. Toyota Parking Assist System Power window systems. Jam Protection function. Door lock Control system.
Slide Door Slide door closer system Slide door lock assembly. Closer & Locking operations.
Transmission System Transmission Type
Training Name
NCF - HIACE Training
Date
23-05-2015
Batch
01
Instructor Name
Mr.Thanigaivel [ Parts Instructor ]
68
Safety SRS Air bag system. Seat Belt Reminder system. Occupant detection sensor.
Vehicle Feature Familiarization. Exterior. Interior. Engine Compartment. Under Chassis.
Periodic Maintenance Check sheet Basic Engine components Ignition System. Fuel & Emission control systems. Chassis & Body. AC & Cooler Refrigerant.
Vehicle Walk around Check Steps. Modified 9 Step WAC.
Training Name
E M Training
Date
01-04-2015 to 10-04-2015
Batch
01
Instructor Name
Mr. Durai Raj( DCTC Instructor )
TEAM MEMBERS
Participant Group Photo
S.Thirunavukarasu
P.Manikandan
S.Balachander
E.Madhan Kumar
D.Udhayachander
R.Dinesh Kumar
Express Maintenance Training - Batch 1 Topics Covered in EM Module:Outline of Toyota Toyota History Toyota Corporate Philosophy What is Toyota Technician Ten Principles of Toyota Technician Service Basic Operations Work Safety 5S Tools & Measurements Measuring Instruments Service Manuals Toyota Genuine Parts General Information Vehicle Specification PDS Fuels & Lubricants Gasoline Engine Diesel Engine Drive Train Automobile fundamentals Chassis Engine Electricals Body Electricals Body Fundamentals of Electricity Fundamentals of Electronics Periodic Maintenance Point of Inspection & Workflow Product line overview EM Video Learning & Observing EM SOP Observing each role of LH,RH & Inspector role. EM Practical in Workshop SOP Evaluation [Time]
69
Training Name
E M Training
Date
01-06-2015 to 05-06-2015
Batch
02
Instructor Name
Mr. Durai Raj( DCTC Instructor )
TEAM MEMBERS
Participant Group Photo
S.Venkatraman
P.Vinoth Kumar
R.Muthu
D.Karthik
A.Kalaiyarasan
S.Arun Kumar
Express Maintenance Training - Batch 2 Topics Covered in EM Module:Outline of Toyota Toyota History Toyota Corporate Philosophy What is Toyota Technician Ten Principles of Toyota Technician Service Basic Operations Work Safety 5S Tools & Measurements Measuring Instruments Service Manuals Toyota Genuine Parts General Information Vehicle Specification PDS Fuels & Lubricants Gasoline Engine Diesel Engine Drive Train Automobile fundamentals Chassis Engine Electricals Body Electricals Body Fundamentals of Electricity Fundamentals of Electronics Periodic Maintenance Point of Inspection & Workflow Product line overview EM Video Learning & Observing EM SOP Observing each role of LH,RH & Inspector role. EM Practical in Workshop SOP Evaluation [Time]
70
Training Name
E M Training
Date
27-06-2015 to 31-06-2015
Batch
02
Instructor Name
Mr. Durai Raj( DCTC Instructor )
TEAM MEMBERS
Group Photo
A.Dinesh
S.Sathyamurthy
S.P.Manikandan
P.Vinoth Kumar
J.Yogeshwaran
A.Gugan , M.Benison
Express Maintenance Training - Batch 3 Topics Covered in EM Module:Outline of Toyota Toyota History Toyota Corporate Philosophy What is Toyota Technician Ten Principles of Toyota Technician Service Basic Operations Work Safety 5S Tools & Measurements Measuring Instruments Service Manuals Toyota Genuine Parts General Information Vehicle Specification PDS Fuels & Lubricants Gasoline Engine Diesel Engine Drive Train Automobile fundamentals Chassis Engine Electricals Body Electricals Body Fundamentals of Electricity Fundamentals of Electronics Periodic Maintenance Point of Inspection & Workflow Product line overview EM Video Learning & Observing EM SOP Observing each role of LH,RH & Inspector role. EM Practical in Workshop SOP Evaluation [Time]
71
Customer Centricity Workshop Training - Batch 1 Introduction - Viswanathan san [DCTC Head] welcoming the Participants for the Customer Centricity workshop.
Training Name
CCW Training
Date
18-10-2014
Batch
01
Program Mapping Viswanathan san giving a key speech regarding the objective of the training, its uniqueness and what should be the participants key understanding after the training.
Welcome Speech - Hero Mind mine Trainer Siva Kumar san welcoming the participants and briefing the competencies targeted like Empathy, Positivity, Patience, Clarity in Communication and Continuous improvement.
Ice Breaker - Trainer having a Ice braking round by making the participants to do a self introduction like their name, profile and No of years experienced in the trade
Personal Care - Understanding Unique needs of Customers by listening, understanding customer needs then offering professional advise to give a peace of mind, hassle-free and dedicated service experience.
Premium Services - Using Fun/ Learn/support Method ways to deliver premium service to Toyota customers. So that the customer can get more out of shopping and ownership experience.
Participant Group Photo
72
Instructor Mr.Sivakumar(Hero Name Mindmine Instructor)
Customer Centricity Workshop Training - Batch 2 Introduction - Viswanathan san [DCTC Head] welcoming the Participants for the Customer Centricity workshop.
Training Name
CCW Training
Date
25-10-2014
Batch
02
Program Mapping Viswanathan san giving a key speech regarding the objective of the training, its uniqueness and what should be the participants key understanding after the training.
Welcome Speech - Hero Mind mine Trainer Siva Kumar san welcoming the participants and briefing the competencies targeted like Empathy, Positivity, Patience, Clarity in Communication and Continuous improvement.
Ice Breaker - Trainer having a Ice braking round by making the participants to do a self introduction like their name, profile and No of years experienced in the trade
Activity 1 - Participants doing TKM 20-20 Activity Using Charts and News paper to identify team synergy and obstacle overcoming.
Activity 2 - Participants involved an activity to understand the effective communication between all departments in a Customer service division.
Activity 3 - Participants involved a activity to understand the effective team synergy among individuals and thus bringing a Delightful service. Experience to the customer.
Participant Group Photo
73
Instructor Mr.Sivakumar(Hero Name Mindmine Instructor)
New Hire Training - Group Photos
Batch No
01
Batch No
02
Date
24-12-2014
Date
31-01-2015
Batch No
03
Batch No
04
Date
22-01-2015
Date
22-02-2015
Batch No
05
Batch No
06
Date
25-03-2015
Date
24-04-2015
74
New Hire Training - Group Photos
Batch No
07
Batch No
08
Date
10-04-2014
Date
13-05-2015
Batch No
09
Batch No
10
Date
15-05-2015
Date
25-05-2015
Batch No
11
Batch No
12
Date
05-06-2015
Date
26-06-2015
75
New Hire Training - Group Photos
Batch No
13
Batch No
14
Date
09-07-2015
Date
21-08-2015
Batch No
15
Batch No
16
Date
15-09-2015
Date
07-10-2015
Description :
New Hire Training Conducted for Newly joined Lansonites who belongs to various department like Sales, Service, Body & Paint, Chauffer's, Water wash, Admin, Accounts, Parts, Call Centre, Maintenance, Coordinators, HR... Etc. In Dealer Centralized Training Centre till date we have completed the New Hire Training program for 16 batches containing 350 participants. This training activity is divided in to two slots that is One day training for Sales ,Water wash, Call center ,Chauffer's, Admin, Accounts, Parts, Coordinators, Maintenance and HR and special Five days training for Service and Body & Paint Operation employees with theoretical, Practical classes involving pretest and post test in addition with various group activities like Group discussion and Role plays. In New Hire training the following topics had been covered and taught in detail to the New Hire Training participants.
76
New Hire Training Topics Covered
Opening remarks given by DCTC Instructor and Training Manager for the New Hire Training participant and self introduction of participants .
Conducting Pre-Test and Post Test which has both Technical and Soft skill content for the participants.
Downloading Basic safety policy's, safety rules and regulations. Implementation of Lanson safety and other rules which is adapted by Lansonites.
Detailed explanation of 5S and 10 Principles of workmanship.
TKM presented TOYOTA HISTORY video which displays the formation and further development of Toyota will be played and explained in detail by DCTC Instructor
Toyota products and its features which is available in India is explained and TKM step by step car manufacturing process is also explained in detail.
Toyotas 6 step process of service operation is explained in detail which contains Basic service operation.
Toyota Customer Expectation, Expectation from SA [Customer, Dealer & TKM] Group, Customer Complaint types and Complaint Handling methods.
Types of Customer and Customer Care.
Purpose / Difference of Periodic & Service Maintenance and its Importance.
Automotive Fundamentals - VVTI,D4D,Engines,Cooling system, Lubricants, etc….
Express Maintenance SOP Study ,CTDMS, eCRB,I-Crop Study.
Toyota Warranty Policies & procedures, Free Service, 1k, 5k,10k
FIR Quality Gates [QG1, QG2 & QG3]
Washing Process, Washing SOP briefing with Pre delivery checkpoints with both Theoretical and Practical Sessions
PSFU & CCS ,CR Activities, JD Power CSI & SSI Performance & Evaluation Method briefing
On Job Training in Workshop, Front Office, Personal Hygiene /Grooming/Body Language Role play Activity
Introducing of Body & Paint operations For New Hire Trainees. How to do repair body panels and How to do usages of washer welder machine and Repairing methods, shrinking methods, and pulling methods in theory class session and practical class session.
Explaining the paint process and polishing, How to do Paint repair, Surface preparation, applying primer and Basecoat and Appling Top Coat Process in Theory class and practical's class in workshop.
Abbreviation's in Body And Paint Process in work shop and paint booth for New Hire Trainees in day by day. Writing and Fill up a Abbreviation sheet in day by day process. New Hire Trainees are Abbreviation for Body and Paint Theory Class In videos, PPT, and workbook.
Explaining to Body Panels Replacements And putty Application methods, Sealant Application Methods [body sealant Application and Glass sealant application Methods] and Parts Removing [Disassembly], Parts Reinstallation [Assembly] Theory And Practical Sessions.
Parts Operation - Basics ,Parts Ordering Methods, Storing Technique, Lead Time
Explaining Other Marketing and Promotional Materials like VAS, VDS, Spark plug, Synthetic oil etc…
Dealer Service Operation type - EM-60, EM Menu, GR & BP, TPS, Work shop activities
77
New Hire Training - Activity Photos
78
Saarthi Training For Lanson Chauffeur - Batch 1 A one day training program for all Lanson Chauffer's. The below mentioned Saarthi Objectives were clearly explained to all the participants. Identification of 3 important circle Circle of Control Circle of Influence Circle of No Influence/Control Stages of Toyota convenience Morning Call Vehicle Pickup Handover to S.A. Delivery Call Vehicle Delivery Importance of various documents Carry Identity Card Pick-Up & Drop authorization form AWACS Sheet Using courtesy items like Floor mat Seat cover Carry bag Developing professional image Ways to create good first Impression Rapport building Improving communication ability Ways to Create effective interdepartmental communication skills.
Group Photo
79
Training Name
Saarthi Training
Date
05-09-2014
Batch
01
Instructor Mr.Narendran (DCTC Name Instructor)
Saarthi Training For Lanson Chauffeur - Batch 2 A one day training program for all Lanson Chauffer's. The below mentioned Saarthi Objectives were clearly explained to all the participants. Identification of 3 important circle Circle of Control Circle of Influence Circle of No Influence/Control Stages of Toyota convenience Morning Call Vehicle Pickup Handover to S.A. Delivery Call Vehicle Delivery Importance of various documents Carry Identity Card Pick-Up & Drop authorization form AWACS Sheet Using courtesy items like Floor mat Seat cover Carry bag Developing professional image Ways to create good first Impression Rapport building Improving communication ability Ways to Create effective interdepartmental communication skills.
Group Photo
80
Training Name
Saarthi Training
Date
06-09-2014
Batch
02
Instructor Mr.Narendran (DCTC Name Instructor)
"T-TEP" NEW JOINEES OJT CLOSING CEREMONY T-Tep OJT completion with "Parents Meet". Opening Remarks by Viswanathan San and Self Introduction by the team, Sharing the OJT experience. Facility visit - we have shown the "LMEC" Facility to the Guest explain the importance of the championship society and Old TTep students reached this level inspiring for them Facility Visit Workshop, Work bay where the team going to work and explained the importance of the SAFETY and then they will allow to workshop
Facility Visit Take them to Body shop and explain body and Paint process and Hi-Tech equipment's to make the Job easy to the technician
work environment and make a bench mark
LMEC is given importance to culture developing and given the importance of Lanson "4H" Closing Meet ad- Honesty, Humanidressed byty, Harmony & Mr.Kabeerdas GM Holistic Respect Ops, Mr.Salam GMCS, Mr.Sham Heart Touching Sales Manager, We have created Ms.Sindhuja HCR, a right platform to Mr.Viswanathan the new joiners. Training Head The appreciation Service, Mr.Hari motivation end Sales Trainer, with real blessing. LMEC Instructors All the team members getting Mr.Kabeerdas "Ashirvadham" GM Operation from "Matha & Pallikaranai Inter- Pittha" acted with the team one by one Special Lunch to and gather the all the Guest's. feedback of the Guest were so OJT. He conhappy grats and motivated them to create the new
Activity Name
T.Tep Closing Ceremony
Date
11-10-2014
Batch
01
Instructor Name
Mr.Viswanathan [ DCTC-Head ]
TEAM MEMBERS Mr.Manikandan
Mr.Jayaseelan
Mr.Muruganandham
Mr.Kanagaraj
Mr.Shivasankar
Mr.Yogeswaran
Mr.Karthik
Mr.Krishnakumar
81
Personal Grooming Training - Batch 1 Introduction - Gopi madhav san [HR Trainer] welcoming the Participants for the Personal Grooming Training.
Training Name
Personal Grooming Training
Date
27-10-2014
Batch
01
Program Mapping Gopi madhav san giving a key speech regarding the objective of the training, its uniqueness and what should be the participants key understanding after the training.
Welcome Speech - External Trainer Mr.Aakash and Gopi madhav san welcoming the participants and briefing the competencies targeted like Empathy, Positivity, Patience, Clarity in Communication and Continuous improvement.
Ice Breaker - Trainer having a Ice braking round by making the participants to do a self introduction like their name, profile and No of years experienced in the trade
Activity 1 - Participants doing TKM 20-20 Activity Using Charts and News paper to identify team synergy and obstacle overcoming.
Activity 2 - Participants involved an activity to understand the effective communication between all departments in a Customer service division.
Activity 3 - Participants involved a activity to understand the effective team synergy among individuals and thus bringing a Delightful service. Experience to the customer.
Participant Group Photo
82
Instructor Mr. Gopi Madhav ( HR Name Instructor)
In-plant Training - Group Photos
Batch No
01
Batch No
02
Date
24-06-2015
Date
15-07-2015
Batch No
03
Batch No
04
Date
26-07-2015
Date
02-08-2015
Description : In-Plant Training provided to ITI institute , Diploma and Engineering college students who belongs to various department like Mechanical , Automobile, etc...for 6 days. In this training participants attendance registration In LMEC & Introduction of participants will happen then opening remarks by DCTC instructor and Training Manager. DCTC Introduction, Safety, 5S,Lanson Rules and regulations are clearly downloaded to the participants. History of Toyota ,Toyota Products and its features has been taught through video/PPT presentation. 6 step service process ,warranty process, Automotive fundamentals and other technical content like VVTI,D4D,Engines,Cooling system, Lubricants, etc‌.is explained in detail. Daily detailed Theoretical and Practical observation classes has been conducted in PDS ,Service Reception , Delivery & Washing Process, Express Maintenance - Process (SOP), Express Maintenance - Super Light Process ,Express Maintenance - 60,Express Maintenance - Support Bay Repair Process, General Repair - Process, Electrical Repair Process, Job Controller Process, Wheel Alignment & Wheel balancing - Process, Body Repair methods and Painting process . Special service tools in tool room are displayed to all participants.
83
In-plant Training - Activity Photos
84
Security Training
Course Name
Security Training
Date
14-07-2015 Mr.Viswanathan [ DCTC Head ]
Instructor Name
T
Mr. Bharath Kumar [Safety Manager]
The Toyota Way 2 pillars: oyota History 1. Continuous Improvement Briefing the participants 2. Respect for People about the origin and history of Toyo- 5 factors of the Toyota Way da’s Challenge Kaizen The Missions of Customer Service Genchi Genbutsu Reliable, customer-oriented service Respect High market sensitivity Teamwork Creation of lifetime customers Customer Care Contribution to Accuracy – Seikaku Ability to relate to and communiCareful listening and questioning cate. Caring – Shinsetsu Greet and welcome customers Greet the customer on arrival Show kindness and courtesy Treat the customer as a guest Show respect for the feelings of othGuiding the customer ers Thank the customer Four CS Actions Trust – Shinrai Promote What are the indicators of Customer Advise Trust? ?Customer's smile? Build rapport Satisfy
85
Four Main Customer Expectations
1.Personalized service 2.Honesty 3.Value for money 4.Convenience Appearance Well-groomed with tidy clothes, neat hair, and clean shoes Easily identified by a name badge or ID card Attitude (Kindness and Courtesy) Gestures: Briefly smile Nod your head Wave your hand Smile with your eyes CSI Factors in a Security Role CCW Personal Care Premium Services
Special Chauffeur Training For Police Department - 2014 Training Name
Special Chauffeur Training At Puducherry Branch
Date
22-09-2014
Instructor Name
Mr. Viswanathan ( DCTC Head )
Total Members
22
Chauffeur Training Request from Superintendent of Police [Motor Transport] Puducherry
Briefing about the Lanson Toyota, and basis theoretical automobile knowledge / Explained about the INNOVA vehicle handling skill / Presentation given on the Safety / Driving tips / Self check etc…. Genba visit: We have made two team and taken to the workshop and explain the General service, PMS, EM Service, General repairer etc… We have live demo of INNOVA vehicle how to maintain the vehicle Do’s and Don’t’s Driving tips how to read the cluster indication etc… Question & Answer session with the team we have clarified the doubts Taken the team to Workshop visit in to Two batches and given a Practical explanation done with INNOVA Vehicle We have shown the INNOVA replacement parts during the service Engine oil / Oil filter / Diesel Filter / Ari & AC filter / Wiper washer etc.. and Doubts clarification handing over the broachers KIT for self-study Feedback Session / Closing Remarks / Handing over the momentous / Group Photo session
86
Training Name
Government Staff Training
Date
23-05-2015
Batch
02
Instructor Name
Mr. R.Durairaj ( GT Instructor )
TEAM MEMBERS R.Mohana Krishnan S.Elumalai Participant Group Photo
B.Manikandan
Special Technical Seminar For Government Staff
A
three days Special Training Seminar for Government Chauffers' . This Is One day Training for Government Staff. The team members were taken a tour facility . They were explained about the Lanson Skill Championship facility, Obheya and infrastructure of the LMEC. They were explained about Product line overview, periodic & severe maintenance overview & Conditions, basic knowledge of periodic maintenance. Automotive fundamentals, gasoline vehicle & diesel vehicle, Drive Train & Transmission, Chassis & Suspension, Electricals & Electronic Components, Tires Wear Types & Causes. Familiarization of Diesel Engine -Explanation of Innova engine Components. Vehicle feature familiarization, explanation on vehicle about engine, brake, Ecu components and other Important components. Discussing about body safety parts and panels using our Corolla cut model section.
87
Training Name
LC 200 Special Training
Date
11-06-2015
Batch
01
Instructor Name
Mr. Arulmozhi Varman ( GTL )
TEAM MEMBERS E.Anna Durai P.Siva Kumar Group Photo
P.Venkatesan
Special Technical Seminar For VVIP Patrol Team
A three days Special Training Seminar for Tamil Nadu Chief Ministers LC200 Chauffer's.
The team were briefed by Viswanathan san [DCTCHead].
The training with below said modules was conducted at LMEC by Arul Mozhi Varman San [Group Technical Head].
Vehicle Feature Familiarization. Exterior. Interior. Engine Compartment. Under Chassis. Periodic Maintenance. Basic Engine components Ignition System. Fuel & Emission control systems. Chassis & Body. AC & Cooler Refrigerant. Performance. Max Speed Max Cruising speed Max. permissible speed Min Turning Radius Safety. SRS Air bag system. Seat Belt Reminder system. Occupant detection sensor. Warning Lights Symptoms Parking & De-parking. OJT driving experience with LC200.
88
Air Force Training Training Name
Air Force Training
Date
14-05-2015
Batch
01
Instructor Name
Durairaj and Abdul Gani
Total Participants
11 A team of Eleven members of Indian Air force vehicle maintenance division Instructors attended an one day training at our LMEC facilty for “Innova Periodic maintenance and Service Points� The team members were taken a tour facility . They were explained about the Lanson Skill Championship facility, Obheya and infrastructure of the LMEC. They were explained about Product line overview, periodic & severe maintenance overview & Conditions, basic knowledge of periodic maintenance. Automotive fundamentals, gasoline vehicle & diesel vehicle, Drive Train & Transmission, Chassis & Suspension, Electricals & Electronic Components, Tires Wear Types & Causes. Familiarization of Diesel Engine Explanation of Innova engine Components. Vehicle feature familiarization, explanation on vehicle about engine, brake, Ecu components and other Important components. Discussing about body safety parts and panels using our Corolla cut model section.
89
Instructors Training at TKM
GTL Training
TSM BP Pro Kodawari Training
SA Level 1 Instructor Evaluation
Engine Modular Course
Group Photo
Group Photo
Our DCTC Instructors have attended various Certification trainings and Modular courses conducted at National Manpower Excellence Centre, TKM Bengaluru and have delivered the training’s at DCTC for various categories at par with NMEC standards. Group Photo
90
91
Zonal Skill Contest [ Body & Paint, Service Advisor B&P, Customer Relation ] 11-05-2015
Opening Speech Mr.Rubesh San, Mr. Barnabas San, Mr. Rajadurai san And Mr. Viswanathan San
Written Exam For All Category [ Body & Paint, Service Advisor B & P, And Customer Relations ]
Practical Session for All Category [ Body & Paint, Service Advisor B & P, And Customer Relations ]
92
2015 - Lanson Group Zonal Skill Contest - B&P Service Advisor
Winner - Mr. T. Mathiyarasan -Koyambedu [CN01A]
1st Runner-up - Mr. Kishore Kumar [CN02A]
2nd Runner-up - Mr. Manoj [CN02D]
Name
Mr. Mathiyarasan.T
Category
B&P Service Advisor
Branch
Koyambedu - CN01A
93
2015 - Lanson Group Zonal Skill Contest - Body Technician
Winner - Mr. T. Kumaresan - Ambattur [CN02D]
1st Runner-up - Mr. Yesubabu [CN02A]
2nd Runner-up - Mr. Jayabal [PD01A]
94
2015 - Lanson Group Zonal Skill Contest - Paint Technician
Winner - Mr. D.Srinu - Ambattur [CN02D]
1st Runner-up - Mr. Basha [CN01A]
2nd Runner-up - Mr. Arun [CN02C]
Name
Mr. Srinu.D
Category
Paint Technician
Branch
Ambattur - CN02D
95
2015 - Lanson Group Zonal Skill Contest - Customer Relation
Winner - Ms. Juliet Christy - ECR [CN02C]
1st Runner-up - Ms. Aswini [VE01A]
2nd Runner-up - Ms. Sangeetha [CN01A]
96
2015 - Lanson In-Dealer Skill Contest - Call Centre
Winner - Mr. Ennasi Muthu -Koyambedu [CN01A]
1st Runner-up - Ms.NagomiDevarani [CN01A]
2nd Runner-up - Ms. Suganya [CN01A]
97
2015 - Lanson Group Zonal Skill Contest - Drivers
Winner - Mr. Babu - Koyambedu [CN01A]
1st Runner-up - Mr. Raghu [CN01A]
2nd Runner-up - Mr. Mani [CN02A]
98
2015 - Lanson In-Dealer Skill Contest - Washing Technician
Winner - Mr. Vadivelan -Koyambedu [CN01A]
1st Runner-up - Mr. Vivek [CN02A]
2nd Runner-up - Mr. Harikrishnan [VE01A]
99
Zonal Skill Contest Group Photo - 2015
100
Sales In-Dealer Skill Contest In-Dealer Sales Skill Contest
Date : 06-JUNE-2015
Venue : LMEC, Pallikaranai
Participants : Lanson Group Dealers
101
Ayudha Pooja Celebration
Independence Day Celebration - 2014
102
Independence Day Celebration - 2015 Independence Day was celebrated at LMEC premises. Mr. Kabeerdoss -[DGM] & Mr. Samsappa [Sales Trainer] Hoisted the flag along with DCTC Members and Training participants. ďƒž Mr. Kabeerdoss gave a Speech after Flag hoisting to the team members and training participants. ďƒž
103
Teachers Day Celebration
LMEC Anniversary Day Celebration
104
Batch Completion Celebration On the Final day of training, The General, Body and Paint Training technicians in appreciation had surprise cake cutting celebrations.
105
T-TEP Training Inauguration Program At Meenambakam
MC Jain Industrial Training Institute
Meeting with Mr.Savariraj - Princpal of MC-Jain ITI, discussing about event details and T-Tep Instructor certification training planned in TKM etc…
Welcome address by Savari San, Principal of MC Jain ITI, and Team from Lanson Mr.Viswanathan – Head DCTC and Mr.Ulmarc – DCTC Instructor, attended for the T-Tep Inauguration event
T-Tep Inagruation activities done by Viswanathan San – DCTC Head, along with MC-Jain ITI Top Management, interacting with the team and shared T-Tep Presentation, Importance of the T-Tep training, Kaizen, Knowledge, On-Job Training, Careerday Job opportunity etc…
106
T.TEP Career day At Meenambakam
Introduction Speech by Mr.Savariraj san [ITI Principle], Lanson and Harsha Team
Lanson Presentation to T.TEP Students by Viswanathan san [Head-DCTC] and Gopinath san [HR-Trainer]
Campus Interview by Lanson Team
Selected 7 candidates out of 14 candidates
Group Photo
107
T.TEP Career day At Paramakudi
Introduction Speech by Mr.Kausik san [ TKM Official ], Lanson and Annamalais Team
Lanson Presentation to T.TEP Students by Viswanathan san [Head-DCTC]
TKM Presentation by Kausik San
Selected Team Members
Selected 7 candidates out of 20 candidates
Group Photo
108
Saint Michael’s Polytechnic College Visit On 26-12-2014
L
anson and Saint Michael's Polytechnic college managements, happy to finish the first round meeting and Genba visit, also met the Automobile Department, discussed about the methodology of the Diploma courses Theoretical & Practical, examination, Seminar and Project etc… College management discussed the in-house [College] basis automobile training seminar to be conducted for their 33 automobile students and inplant training, campus interview and placement etc… We have invited Saint Michael's Polytechnic College Management to visit Lanson DCTC [Dealer Centralized Training Centre]
Saint Michael’s Polytechnic Members Treasurer : Dr. D. Santhosh Rajan, B.E, M.Tech Principal : Mr. H.Vajraraj Jebaranjan, B.E., M.E Santhosh Garden, Santhapuram, Vellanur, Avadi, Chennai - 62.
Lanson Members Mr. Viswanathan.D - Manager - Training [LMEC] Mr.Arulmozlivarman - Manager - Technical Mr.Balaji - Asst Manager - Training HR
Main Entrance
Meeting with Management
Meeting the Principal and the Professors team
WorkShop Visit
Automobile Lab
Kaizen Project Done by Final Year Students
Class Room 1
Ptactical and Diagnostic Work
Practical Hall
109
L
Sriram Polytechnic College Visit On 26-12-2014
anson and Sriram Polytechnic managements happy to finish the first round meeting and Genba visit, also met the Automobile Department discussed about the methodology of the Diploma courses Theoretical & Practical, examination, Seminar and Project etc‌ College management discussed the implant training, campus interview and placement etc‌ We have invited Sriram Polytechnic College Management to visit Lanson DCTC [Dealer Centralized Training Centre]
Lanson Members
Sriram Polytechnic Members
Mr. Viswanathan.D - Manager - Training [LMEC]
Principal : Mr. Er. V. Dattatreya, M.E Perumalpattu P.O. Veppampattu R.S.
Mr.Arulmozlivarman - Manager - Technical
Thiruvallur District Pin : 602 02
Mr.Balaji - Asst Manager - Training HR
Main Entrance
Principal Desk
LMEC Presentation to Principal and to the Professors team
Work Shop Visit
Automobile Lab
Kaizen Project work done by the final year students
Practical Hall
Class Room
Group Photo
110
TKM MD Naomi Ishii San LMEC Visit on 20-09-2014
T
KM MD Naomi Iishi san was on a surprise visit to LMEC facility in Pallikaranai on 29-09-2014. They were warmly welcomed and addressed by Kabeerdoss San [GM Operations]
TKM MD had a facility walk around at Lanson Manpower Excellence Centre [LMEC] facility. They were accompanied by Viswanathan San [DCTC Head] and they visited Service Advisor Classroom during the TSA Basic Induction training. Naomi Iishi san explained the “Toyota Way”, later had a motivational speech to the new Service advisors. They later visited Body & Paint classroom during “Toyota Body Technician” training and explained the “Toyota way”, “Safety”, “5S”, and “CSI” to the new body technicians. We had explained him the details of the Corolla cut model Kaizen activities at LMEC workshop and briefed him about the ongoing training activities, Obheya updation at LMEC facility. Later he visited B&P TPS facility and Abdul Salam san [GM Service] briefed him about Stall Management Board [SMB], Work in progress in the Facility.
111
TMC OFFICIALS SASAKI SAN,KO IGARASHI SAN,TATSUYA SOBUE SAN VISIT TO DCTC ON 05th FEB-15
GM Operation Head Ravi San & Welcoming & Receiving TMC Officials
CN02A Officials Receiving TKM Officials with Traditional Way
Introduction of DCTC Instructors with TMC Officials
Explaining DCTC Workshop facility and COROLLA Cut Section Model Kaizen to TMC Officials.
Unveiling the “DCTC Completed Training Activities ” by Sasaki San and details explained by Viswa San
112
DCTC Visitors Photos
Visitors
TMAP Officials Sasaki San, Ko Igarashi San, Tatsuya Sobue San Visiting LMEC.
Date
12-11-2014
Visitors
TKM Officials Mohamed Abdul Kabar Khan San [ SA Instructor ] Visiting LMEC.
Date
17-09-2014
Visitors
Mr. Ashwin Krishnan from Hong Kong doing an In Plant training at LMEC facility.
Date
04-06-2015
113
DCTC Visitors Photos
Visitors
TKM Officials Praveen KulKarni San, Kundan San, Kausik Bezbaruah San.
Date
12-11-2014
Visitors
Anaamalais Toyota MD Vignesh San Visit.
Date
06-01-2015
Visitors
Harsha Toyota Group General Manager Naveen San and DCTC Head Venkat San.
Date
13-01-2015
114
DCTC Visitors Photos
Visitors
Asian PPG Top Management Acharya San, Kumar Padbanaban San, Ganapathy San.
Date
10-09-2014
Visitors
Tamil Nadu Government Workshop Team Officials Visit.
Date
28-10-2015
Visitors
TKM Official Parthiban San General Visit.
Date
17-10-2014
115
German Team Visit at LMEC on 12-March-2015 Viswa san welcoming the delegates at and explaining Lanson Skill Championship Society
Viswa san briefing DCTC Obheya Room and explaining the Training activities and results
The delegates were taken a facility visit. BP, SA, GT, Classroom Visit.
Cut Model Car Visit Viswa san explaining the cut model car in the workshop
The visitors having a discussion with Lakshmi San Project and were highly impressed.
116
Nandanam Arts College Students Visit For LMEC On 24-04-2015
Welcoming the team By: Mr.Viswanathan –Manager LMEC and informing SAFETY process
General workshop visit and informing service activities
Taking the team to Body & Paint workshop
Explain about the Major Body work handling and process flow by shown the major damaged vehicle
Body shop TPS visit and explained the process and paint booth etc…
Visited LMEC explained the Skill Champion’s society LMEC activities
General Technician Classroom and explain the aggregates cut models etc…
Workshop visit and explained the Car cut model and other displays etc…
Explained the NHT Training and Internship training activities etc…
Facility Tour
Group photo
117
Japanese Team Visit for LMEC on 30-10-2015
I
FFCO-TOKIO General Insurance Head Mr. Masaaki Morimoto & Vice President Mr. Toshihiko “Bill” Hirano from Tokyo marine Visited LMEC on 30th October 2015.
Viswanathan san - DCTC Head, Cordially welcoming the delegates to LMEC facility visit. Morimoto san was briefed about the skill champion society, In dealer skill contest, Zonal skill contest and National Skill contest and Lanson Toyota’s participations and award winners in all the categories. Viswanathan san explaining the training Centre features, Morimoto san was particularly very interested and appreciative of the Kaizen Dojo in Service advisor classroom. Viswanathan san explaining the key features of the Corolla cut section model vehicle , the objective of the model and the kaizen involved to replicate the cut model. Viswanathan san briefing the key parameters in the Obheya room to explain the training activities and Gain excellence, Develop excellence, Promote excellence, Visitors & Certification training.
118
General Technician |Service Advisor Induction General |Service Advisor Induction B&P | Paint Technician Step-1 | Body Technician Step-1 | Parts Level-1 |Chauffer’s |TKM Training TN Group Dealer |Sales Training TN Group Dealer | CR Training TN Group Dealer | T-Tep Training |NHT Training |IQS by TKM | Soft Skill Training |TL Seminar & Training | Call Centre Technical Training etc....
L-MEC Ceremony Stone Plate Opened on 22nd July 2014 by Naomi Iishi San.
Lanson Skill Championship Society
We have Exclusive Instructor’s for GT - Instructor |Body – Instructor |Paint – Instructor |SA – Instructor Parts – Instructor All Toyota Certified GENERAL TECHNICIAN – This classroom is exclusive for General Technician's with fully equipped with Engine Cut models, Electrical Master Kit , Technical Information Posters and aggregate parts cut model (Engine, Gear box, Differential....) Technician educational materials.
BODY & PAINT Exclusive Classroom for Body & Paint Training with complete equipment's, Educational posters, Door Cut models, Panel cut models Etc.. Practical session will be done in LMEC and work shop KAIZEN DOJO – Modular training classroom for Service Advisor’s which covers for all the Dealer setup’s Reception, SA Desk, Job process control board, System, Printer, Telephone, Customer Lounge, Parts rack, Promotional material display stand, AWACS parking bay, Special Order Parts rack, Customer educational material display etc….
KAIZEN – Car Cut Model Aggregate parts cut model (Engine, Gear box, Differential....) the Car showcase Right Side complete original and Left side complete cut model, Painting process, Body Process etc… for the clear understanding during the training session
119
LMEC Certification 2015 Group Certification 100%
2014
Target 80%
2015
90% 80% 70% 60% 94%
50%
100%
91%
87%
94% 83%
90%
83%
40%
78%
67%
30% 40%
20%
70%
76%
64%
70%
75%
CN01A
CN02A
CN02C
CN02D
CN02E
83%
75%
73%
10% CN02F
KN01A
PD01A
TV01A
VE01A
TOTAL
General Technician 100%
2014
Target 80%
2015
90% 80% 70% 60% 96%
50%
89%
86%
100%
95%
83%
40%
67%
30% 20%
89%
88%
50% 57%
68%
56%
53%
60%
CN01A
CN02A
CN02C
CN02D
CN02E
40% 86%
79%
65%
VE01A
TOTAL
10% CN02F
KN01A
PD01A
TV01A
Service Advisor 100%
2014
Target 80%
2015
90%
80% 70% 60% 50%
100%
100%
89%
100% 86%
85%
80%
78%
40%
100%
67%
30% 20%
75%
67%
70%
43%
CN01A
CN02A
CN02C
CN02D
100%
71%
45%
68%
10% CN02E
CN02F
120
KN01A
PD01A
TV01A
VE01A
TOTAL
LMEC Certification 2015 Paint Technician 2014
100%
2015
Target 80%
90% 80% 70% 60% 100%
93%
92%
50%
100%
100%
94% 75%
40% 30% 20%
84%
100%
80%
83%
CN02C
CN02D
83%
100%
87%
10% CN01A
CN02A
CN02E
CN02F
KN01A
PD01A
TV01A
VE01A
TOTAL
Body Technician 2014
100%
2015
Target 80%
90% 80% 70% 60%
100%
93%
92%
50%
100%
94%
86%
78%
40% 30%
20%
95%
100%
86%
83%
CN02C
CN02D
100%
100%
93%
10% CN01A
CN02A
CN02E
CN02F
KN01A
PD01A
TV01A
VE01A
TOTAL
2014
2015
Service Parts 100%
Target 80%
90%
80% 70% 60%
50%
100%
100%
40%
100%
100%
100%
100%
100%
94%
67%
30%
20%
50%
92%
86%
33%
50%
CN01A
CN02A
CN02C
CN02D
100%
50%
75%
76%
10% CN02E
CN02F
121
KN01A
PD01A
TV01A
VE01A
TOTAL
LMEC 2015 TRAINING SUMMARY Service Advisor Induction [General & BP] 50
42
40
1
1
2
TOTAL
PD01A
CN02C
CN02A
CN01A
0
18 16 14 12 10 8 6 4 2 0
17
4
3
0
Toyota Technician 56
50 40 19
20
9
10
8 1
2
5
1
1
1
2
1
1
0
Toyota Pro Technician
60
30
4
6
4
1
0
45 40 35 30 25 20 15 10 5 0
41
10
8 3
Toyota Body Technician
5
7 2
2
0
4 0
Toyota Pro Technician 10
7
0
0
0
0
0
122
1
0 CN01A
0
1
1 0
0
0
0
0 VE01A
1
TVO1A
1
PD01A
2 1
KN01A
2
CN02F
3
4
4
CN02E
6
CN02D
8
CN02C
7 6 5 4 3 2 1 0
CN02A
10
TOTAL
2
3 VE01A
1
4
TVO1A
5
KN01A
10
10
CN02F
13
CN02E
20
CN02D
30
Service Advisor Level 1
LMEC 2015 TRAINING SUMMARY EM Training Module
Group TL Seminar 28
30
24
25
25
20
20
15
15
10
0
4
4
4 0
4 0
0 KN01A
4 0
NCF - HIACE
TOTAL
TVO1A
CN01A
0
VE01A
0 PD01A
0
4
CN02F
1
0
5
4
CN02E
3
CN02D
5
6
4
CN02C
5
CN02A
10
NHT 29
30
350
350
300
25
250
20
200
CN01A
TOTAL
VE01A
PD01A
KN01A
CN02F
CN02E
CN02D
CN02C
CN02A
CN01A
Chauffeur
6
8
17
6
Sales Training 30 80
30 20
17
65
60
13
10
40
0
20
20
26
19
0 Sales Sales T.N Sales Training Group Training Dealers by TKM
123
38
18 12
TOTAL
TOTAL
0
0
37
VE01A
50
TVO1A
0
PD01A
0
KN01A
3 0
91
CN02F
3
100
4
CN02E
4
117
CN02D
5
4
150
CN02C
5
6
TVO1A
10
CN02A
15
LMEC 2015 TRAINING SUMMARY INPLANT Training
Other Training 59 60 50
14
15
40
30
7
10
2
5
1
2
20
2
18 9
8
6
10
0
18
0 T-TEP OJT
SM Ind uction
CCW
Positive HR Body Manager Language
TOTAL
Overall Training at LMEC
770
800 700 600 500
400 300 200 100
182
168
137 73
32
29
16
11
0
124
49
64 9
TKML T2 CSI 2015 RESULTS - Lanson Group JDPA AVERAGE
SOUTH
960
DEALER 960
965 959
945
945
945
942 930
930
915
915
917
934
917
934
917
934
917
934
900
900 CN02A
CN02C
Service Initiation
Comparison By CSI Score & Five Factors
965
980
959 960
950
917 920
890
890
900
CN02A
800
CN02E
950
950
890
890
890
860
860
830
830
800
800
892 875
875 887 897 CN02C
914 924
888 926 954
CN02A
901 922 924
920
961
920
800 CN02E
JDP AVERAGE
935
980
957
944
950
911
920 890
CN01A
CN02A
CN02C
879 901 902
930
980
902 902
951
CN01A
2014 TKML CSI T2 2015 TKML CSI T2
857 865 884
980
920
830
JDP AVERAGE
977
971
950
860
830
Vehicle Pickup
874 857
952
CN02E
2013 TKML CSI T3 2015 TKML CSI T1
2014 TKML CSI T2 2015 TKML CSI T2
966
CN02C
868 901 938
980
860
800
Service Advisor 2013 TKML CSI T3 2015 TKML CSI T1
881 908 908
CN01A
926 908
930
920
830
CN02C
980
949
950
860
900
960
954
947
941
CN02A
971
954 951 945 944 941
CN01A
949
947 952 954 935 938
930
960 966 981 957 956
945
942
991 977 963
960
2014 TKML CSI T2 2015 TKML CSI T2
854 883 894
CSI
882 880
Service Facility
Service Quality
952
Service Advisor
Vehicle Pickup
2013 TKML CSI T3 2015 TKML CSI T1
867 905
Service Initiation
CN02E
957
CN01A
860
830 800
CN02E
JDP AVERAGE
Standard Operating Procedures CN01A
CN02A
CN02C
CN02E
86%
90%
87% 88% 81% 100%
91% 86% 89% 100%
87% 90% 93% 100%
97% 96% 93% 100%
95% 97% 93% 90%
80%
95% 91% 96%
99% 100% 96% 100%
98% 98% 96% 90%
99% 98% 100% 100%
80%
81% 80%
70%
90%
87%
90%
70%
100%
91%
90%
80%
JDP AVERAGE
95%
80%
96%
98%
82% 85% 85% 90%
100%
99%
60%
76% 78%
60%
70%
50%
50% Service Advisor: Service Advisor: Told when Explanation of Estimate Service charges Explanation of Service Advisor: Service Advisor: Informed when Service Advisor: Addressed you Neatly dressed vehicle would be work prior to provided before explained postwork after Reviewed work Kept you to schedule next Knew vehicle's appropriately ready service service service service done on vehicle informed of visit service history completed vehicle status
125
LMEC Kaizen Activities at Sriram Engineering College
Training and Discussion
Feedback From Students after Presentation
Automobile Team
Mechanical Team
126
127
128
129
130
Dealer Outlets
Koyambedu
Pallikaranai
Neelangarai
Kandanchavadi
Nandhanam
Ambattur
Puducherry
Vellore
Kancheepuram
Tiruvannamalai
Sales Enquiry|Service Appointments Service Parts|U-Trust
Please Call Us on
044-30005000
Group Dealer’s Training
Internship Training
Government Transport Team Training Sales Training
Soft Skill Training
Skill Contest Training
In-Plant Training Government Chauffeur Training
Kaizen Training
Sales Officer Training
NHT Training
PT-Step-1Training
EM Modular Training
Quality Controller Training
Technical Leader Training
T-Tep OJT Training
Security Training
Parts-Level-1 Training
BT-Step-1 Training
BP-SA – Induction Training CCW Training
GT-Step-2 Part-A Training
SGA Training G-SA – Induction Training CR Training
GT-Step-1 Training
Call Center Training