Best practices for on-site interaction with property managers and residents – By Wyse Meter Solutions 1 Know your audience: Each property site has a different management style, and may have varying social environments. You might be entering a new building with calm tenants, or an existing building with some historical challenges. Whichever the case, your presence there is meant to be an informative source, acting as a facilitator for both management and tenants. The ability to remain calm and diplomatic will be very beneficial in this role.
4
2 Know your stats: It is a valuable practice to study and make note of all billing, deposits, account numbers and management information before meeting with respective on-site staff and residents. Being prepared for all meetings and any potential inquires that might arise will assure your customers of your thorough knowledge base and expertise. Your confidence in handling all situations will also hinge upon knowing these statistics inside and out. Contact your head office billing team if you are missing any vital statistics or information.
3 Always be prompt and reliable: Respect goes both ways. The best way to create a positive first impression and develop a mutually respectful ongoing relationship is to be punctual and reliable. Always arrive on time and assure the on-site staff is expecting you. Particularly for utility suppliers, billing and utilities are not the on-site staff’s expertise, so management will be happy to have your assistance with what can often be timeconsuming administrative tasks.
theANNUAL Waterloo – 59