Salon International April 2022

Page 17


Lead by Polly Rose of Grace Salon Leadership believes it takes humility, courage, kindness, human decency and openness to build a great team and salon culture I have often been intrigued by the different to get results and often under immense pressure, leadership styles that I have seen in salons. There the team delivers. However, this way of leadership is a big disparity between the styles I’ve observed leads to stress and burnout. This way of leadership and the results that they achieve. is not sustainable for the team or their leader. You have those who consider themselves There are leaders who really care for those managers, rather than leaders and do absolutely they lead. They take it upon themselves to offer that; ’manage people’. They often regard opportunities for growth and development. They themselves as being smarter than everyone can see potential in everyone. They encourage else. It’s their way or the highway! They focus on and guide all to tap into their skills. They are totally themselves and pay no attention to the team or selfless and want everyone working with them their opinions. They need to control every situation to feel fulfilled. There are many rewards when or decision. People work for leaders openly share details of They admit to feeling them, not with them. This is an the business with their team. outdated form of leadership They ask “What do you think? fearful, permitting and usually means a very high How do you see it?” before their people to feel employee turnover. they make a decision. They The opposite to this, is those vulnerable at times, too. lead with courage and an who are not comfortable in This behaviour builds open heart. They admit to a position of leadership. They feeling fearful, permitting their trust and promotes a care for their people, but people to feel vulnerable healthy salon culture at times, too. This behaviour avoid conflict. They bury their head when action needs to builds trust and promotes be taken. They are at first regarded as really nice a healthy salon culture. They offer thanks and people to work for, but resentment soon builds, rewards for good work resulting in a team who when team members see them ignoring bad feel valued. Creativity and productivity grows. behaviour, and respect is lost. Those who put their people first and connect You have those who have a good relationship and support them on all levels are the most with their people. As leaders, they meet their admired and respected. These leaders have objectives and are happy to settle for that. They the edge, creating harmony and strong team have no desire to reach for the next level or relationships. The most revered leaders are those encourage those they lead to explore their full who recognise that their behaviour can have a potential. This leads to team members never huge impact on the lives of the people they feeling fulfilled, eager to leave when a lead and on the lives of their families. better career opportunity to flourish and Our role as a leader will never be grow comes along. finished; it will constantly evolve. It is not I have come across leaders who are a destination but a journey. Take time to so driven that they never take the foot consider how you can advance your off the pedal. They set goals and aim leadership style and become the very for perfection. They push their team best you can be.

Polly Rose has been in the hairdressing industry for 35 years and now runs Grace Salon Leadership.


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